Lemon Pepper Holdings Limited (Wingstop UK) Location: Manchester, England, M1 1LY Pay: £40,000.00 to £46,000.00 per year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/02/2026 About this job Wingstop General Manager Be Part of Something Big We're not in the chicken business, we're in the flavour business. Part of that is building flavourful experiences and unforgettable moments for our customers and staff alike. Yeah, we've bagged a few accolades on the way (UK's Sunday Times Best Places to Work 2025 & Deliveroo's Restaurant of the Year to be exact) but our core mission is simple: BRING THE FLAVOUR. Being a member of the Flavour Team has it's perks: Get Your Flavour Fix: Generous staff food policy on shift. Bonus Scheme: Unlock a huge opportunities to earn big on top of your earnings through performance-driven bonuses. Feed the Fam: Enjoy 20-50% off when dining with friends and family. It's on us. Refer-a-Friend Scheme: Bring your mates on board and earn rewards. Discount Platforms: Access retail, dining, and wellbeing perks. Flex Your Pay: Use Wagestream to access your wages anytime during the pay period. Top-Notch Training: Kick off your Wingstop journey with a tailored onboarding programme. Grow with Us: We offer development opportunities to help you rise through the ranks. Financial Incentives: Get stuck in by presenting your ideas and receive cash prizes. Employee of the Month: Get recognised for bringing the flavour with monthly awards. Regular Team Events: From team outings to epic celebrations, we make time to connect and have fun. Flexible Working Hours: We know life happens, so we keep it flexible where we can. Employee Assistance Programme (EAP): Free, confidential support when you need it most. Apprenticeships: Learn while you earn with fully supported development programmes. Seasonal Incentives: Extra rewards and recognition during key times of the year. Anniversary Awards: Celebrate 3 and 5 years with us in style Unlock Higher Earning Potential: Step up, take on more, and watch your rewards grow. Private Healthcare with Vitality: Enjoy access to private medical cover, plus wellbeing perks to keep you at your best. Here's where you come in: Great wings need great people. At Wingstop, we're about more than just showing up-it's about passion, energy, and unmatched vibes. As a General Manager at Wingstop, you'll create a great working environment influencing all your team members to deliver a great Wingstop experience to our customers. We are a social food, families, friends, colleagues it's all about sharing the FLAVOUR love What qualities does a General Manager need to join a Wingstop? You'll have a minimum 12 months of management experience preferably from a QSR or similar background You are customer and teams focused and excited by the opportunity to deliver a FLAVOUR experience unlike any other You're a strong, commercially aware leader to drive your restaurant performance and inspire your team to meet our customers' needs and standards Recognise succession and development to build a strong talent pipeline and you are very proactive in developing your crew through coaching and leading your team to be the best they can You'll have a true passion for our amazing food, and you'll bring our flavours to life and inspire your team to do the same You'll know how to effectively manage operational best practice You'll have experience proactively managing the maintenance and keeping to restaurant standards Authentic. Fun. Service-Minded. Why Wingstop? It's more than just a job. It's all about creating shared moments-whether it's friends, families, or colleagues, it's all love. Wingstop University Let's build, fam. Wingstop University tailors training to your needs, empowering you to grow. From understanding our vision to embracing our culture, we make sure your journey with us fun, flavourful and customisable. We've All Got Flavour in Common At Wingstop, we're all about celebrating individuality. We're committed to building an inclusive workplace for all and are proud to be an equal opportunity employer. If you need reasonable adjustments to perform your best during the recruitment process, let us know-we've got you. Ready to Join the Flavour Crew? If this sounds like you, drop us a line. IndeedGM Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Jan 13, 2026
Full time
Lemon Pepper Holdings Limited (Wingstop UK) Location: Manchester, England, M1 1LY Pay: £40,000.00 to £46,000.00 per year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 05/02/2026 About this job Wingstop General Manager Be Part of Something Big We're not in the chicken business, we're in the flavour business. Part of that is building flavourful experiences and unforgettable moments for our customers and staff alike. Yeah, we've bagged a few accolades on the way (UK's Sunday Times Best Places to Work 2025 & Deliveroo's Restaurant of the Year to be exact) but our core mission is simple: BRING THE FLAVOUR. Being a member of the Flavour Team has it's perks: Get Your Flavour Fix: Generous staff food policy on shift. Bonus Scheme: Unlock a huge opportunities to earn big on top of your earnings through performance-driven bonuses. Feed the Fam: Enjoy 20-50% off when dining with friends and family. It's on us. Refer-a-Friend Scheme: Bring your mates on board and earn rewards. Discount Platforms: Access retail, dining, and wellbeing perks. Flex Your Pay: Use Wagestream to access your wages anytime during the pay period. Top-Notch Training: Kick off your Wingstop journey with a tailored onboarding programme. Grow with Us: We offer development opportunities to help you rise through the ranks. Financial Incentives: Get stuck in by presenting your ideas and receive cash prizes. Employee of the Month: Get recognised for bringing the flavour with monthly awards. Regular Team Events: From team outings to epic celebrations, we make time to connect and have fun. Flexible Working Hours: We know life happens, so we keep it flexible where we can. Employee Assistance Programme (EAP): Free, confidential support when you need it most. Apprenticeships: Learn while you earn with fully supported development programmes. Seasonal Incentives: Extra rewards and recognition during key times of the year. Anniversary Awards: Celebrate 3 and 5 years with us in style Unlock Higher Earning Potential: Step up, take on more, and watch your rewards grow. Private Healthcare with Vitality: Enjoy access to private medical cover, plus wellbeing perks to keep you at your best. Here's where you come in: Great wings need great people. At Wingstop, we're about more than just showing up-it's about passion, energy, and unmatched vibes. As a General Manager at Wingstop, you'll create a great working environment influencing all your team members to deliver a great Wingstop experience to our customers. We are a social food, families, friends, colleagues it's all about sharing the FLAVOUR love What qualities does a General Manager need to join a Wingstop? You'll have a minimum 12 months of management experience preferably from a QSR or similar background You are customer and teams focused and excited by the opportunity to deliver a FLAVOUR experience unlike any other You're a strong, commercially aware leader to drive your restaurant performance and inspire your team to meet our customers' needs and standards Recognise succession and development to build a strong talent pipeline and you are very proactive in developing your crew through coaching and leading your team to be the best they can You'll have a true passion for our amazing food, and you'll bring our flavours to life and inspire your team to do the same You'll know how to effectively manage operational best practice You'll have experience proactively managing the maintenance and keeping to restaurant standards Authentic. Fun. Service-Minded. Why Wingstop? It's more than just a job. It's all about creating shared moments-whether it's friends, families, or colleagues, it's all love. Wingstop University Let's build, fam. Wingstop University tailors training to your needs, empowering you to grow. From understanding our vision to embracing our culture, we make sure your journey with us fun, flavourful and customisable. We've All Got Flavour in Common At Wingstop, we're all about celebrating individuality. We're committed to building an inclusive workplace for all and are proud to be an equal opportunity employer. If you need reasonable adjustments to perform your best during the recruitment process, let us know-we've got you. Ready to Join the Flavour Crew? If this sounds like you, drop us a line. IndeedGM Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Assistant General Manager - London Central We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Date Last Reviewed: 8/2025 Reports To: General Manager FLSA: Non-Exempt Department: Operations Hours: Full Time Work Location: Multiple Locations Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds oneself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long-lasting relationships with key clients Authority and High-Level Requirements Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. Employees in this position: 2+ years of leadership experience in a client-facing, operations-driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high-volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem-solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail-oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can-do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
Jan 13, 2026
Full time
Assistant General Manager - London Central We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Date Last Reviewed: 8/2025 Reports To: General Manager FLSA: Non-Exempt Department: Operations Hours: Full Time Work Location: Multiple Locations Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds oneself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long-lasting relationships with key clients Authority and High-Level Requirements Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. Employees in this position: 2+ years of leadership experience in a client-facing, operations-driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high-volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem-solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail-oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can-do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
Job Title: Team Administrator Location: St Regent's Street, London, UK Remuneration: 20.00 per hour Contract Details: Start date: ASAP; End date: 30th June 2026; Working hours: 5 days/week (4 days in-office, Monday-Thursday) Responsibilities: Calendar Management: Proactively manage complex, evolving calendars across multiple time zones for team members. Prepare agendas, briefing materials, and logistics to optimise decision-making time. Meeting Follow-Through: Circulate agendas, capture notes, collate actions, and ensure timely follow-up across stakeholders. Operational Excellence: Own day-to-day operational tasks, identify gaps, propose scalable solutions, and leverage productivity tools to enhance efficiency. Onboarding Support: Collaborate with Talent Acquisition and hiring managers on recruitment, onboarding, and offboarding processes, including equipment provisioning and security setup. Expense Management: Manage expense documentation, purchase orders, and budget tracking while ensuring compliance with policies. Event Coordination: Plan and execute internal and external events, arrange complex travel and itineraries, and may accompany executives as needed. Space Planning: Manage desk assignments and utilise data to plan future space needs, negotiating with facilities partners as necessary. Communication: Draft team communications, build strong relationships across the organisation, and represent leaders with discretion. Community Contribution: Share best practices and contribute to the growth of the Business Support discipline. Candidate Profile: We seek a resilient Team Administrator with proven experience in fast-paced environments. You are energetic and enthusiastic, eager to support leaders and teams in achieving their best work. Colleagues describe you as positive, warm, trustworthy, and efficient, with a strong can-do attitude and a commitment to learning. Proactive Problem Solver: A self-starter who anticipates needs, identifies issues early, and implements practical solutions independently. Highly Organised: Excels in prioritising competing demands and managing multiple deadlines while setting clear expectations. Adaptable Under Pressure: Comfortable with ambiguity and rapid change, able to pivot priorities while maintaining quality. Administrative Excellence: Meticulous attention to detail and consistent follow-through on tasks and documentation. Strong Communicator: Clear and concise writing, active listening, and high emotional intelligence when interacting with senior leaders. Relationship Builder: Fosters trust across teams, collaborates effectively, and represents leaders with professionalism and discretion. Continuous Improver: Curious about new tools and workflows, proactively seeking time-saving solutions and driving process improvements. Technical Familiarity: Experience with Microsoft Office is preferred but not required. If you are ready to make an impact in an innovative environment, apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 13, 2026
Contractor
Job Title: Team Administrator Location: St Regent's Street, London, UK Remuneration: 20.00 per hour Contract Details: Start date: ASAP; End date: 30th June 2026; Working hours: 5 days/week (4 days in-office, Monday-Thursday) Responsibilities: Calendar Management: Proactively manage complex, evolving calendars across multiple time zones for team members. Prepare agendas, briefing materials, and logistics to optimise decision-making time. Meeting Follow-Through: Circulate agendas, capture notes, collate actions, and ensure timely follow-up across stakeholders. Operational Excellence: Own day-to-day operational tasks, identify gaps, propose scalable solutions, and leverage productivity tools to enhance efficiency. Onboarding Support: Collaborate with Talent Acquisition and hiring managers on recruitment, onboarding, and offboarding processes, including equipment provisioning and security setup. Expense Management: Manage expense documentation, purchase orders, and budget tracking while ensuring compliance with policies. Event Coordination: Plan and execute internal and external events, arrange complex travel and itineraries, and may accompany executives as needed. Space Planning: Manage desk assignments and utilise data to plan future space needs, negotiating with facilities partners as necessary. Communication: Draft team communications, build strong relationships across the organisation, and represent leaders with discretion. Community Contribution: Share best practices and contribute to the growth of the Business Support discipline. Candidate Profile: We seek a resilient Team Administrator with proven experience in fast-paced environments. You are energetic and enthusiastic, eager to support leaders and teams in achieving their best work. Colleagues describe you as positive, warm, trustworthy, and efficient, with a strong can-do attitude and a commitment to learning. Proactive Problem Solver: A self-starter who anticipates needs, identifies issues early, and implements practical solutions independently. Highly Organised: Excels in prioritising competing demands and managing multiple deadlines while setting clear expectations. Adaptable Under Pressure: Comfortable with ambiguity and rapid change, able to pivot priorities while maintaining quality. Administrative Excellence: Meticulous attention to detail and consistent follow-through on tasks and documentation. Strong Communicator: Clear and concise writing, active listening, and high emotional intelligence when interacting with senior leaders. Relationship Builder: Fosters trust across teams, collaborates effectively, and represents leaders with professionalism and discretion. Continuous Improver: Curious about new tools and workflows, proactively seeking time-saving solutions and driving process improvements. Technical Familiarity: Experience with Microsoft Office is preferred but not required. If you are ready to make an impact in an innovative environment, apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
As HR Coordinator, you will be the first point of contact for HR-related queries across the business. You'll play a key role in supporting the full employee lifecycle, including recruitment, onboarding, induction, learning and development, performance management, benefits administration, and offboarding. You'll also support employee relations and contribute to HR reporting and project work. This role is on site in Liverpool City Centre, Key responsibilities include: Managing and maintaining accurate personnel records and HR systems Coordinating new starter and leaver processes, including contracts, onboarding, and exit interviews Supporting the delivery of training plans and development initiatives Assisting with employee engagement activities and welfare support Providing first-line HR advice and guidance to managers and employees Supporting payroll checks and submissions Ensuring compliance with employment law and internal policies Collaborating with internal teams including Finance, Marketing, and Line Managers What you'll need to succeed To be successful in this role, you'll bring: Experience in a fast-paced HR environment CIPD Level 3 or above Strong IT skills ( Excellent communication and organisational skills A proactive, adaptable, and resilient approach What you'll get in return You'll be joining a supportive and passionate HR team where your contributions are valued. This role offers the opportunity to grow your HR career, gain exposure to a wide range of HR functions, and make a real impact on employee experience and business success. Our client is offering a competitive salary of 28000 to 31,000 plus excellent benefits
Jan 13, 2026
Full time
As HR Coordinator, you will be the first point of contact for HR-related queries across the business. You'll play a key role in supporting the full employee lifecycle, including recruitment, onboarding, induction, learning and development, performance management, benefits administration, and offboarding. You'll also support employee relations and contribute to HR reporting and project work. This role is on site in Liverpool City Centre, Key responsibilities include: Managing and maintaining accurate personnel records and HR systems Coordinating new starter and leaver processes, including contracts, onboarding, and exit interviews Supporting the delivery of training plans and development initiatives Assisting with employee engagement activities and welfare support Providing first-line HR advice and guidance to managers and employees Supporting payroll checks and submissions Ensuring compliance with employment law and internal policies Collaborating with internal teams including Finance, Marketing, and Line Managers What you'll need to succeed To be successful in this role, you'll bring: Experience in a fast-paced HR environment CIPD Level 3 or above Strong IT skills ( Excellent communication and organisational skills A proactive, adaptable, and resilient approach What you'll get in return You'll be joining a supportive and passionate HR team where your contributions are valued. This role offers the opportunity to grow your HR career, gain exposure to a wide range of HR functions, and make a real impact on employee experience and business success. Our client is offering a competitive salary of 28000 to 31,000 plus excellent benefits
This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers a genuine opportunity to develop into Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will be responsible for delivering an excellent, fair, and transparent experience for both consumers and service providers, while ensuring compliance with UK consumer protection law and CMA guidance for online platforms. This role combines people leadership, operational excellence, customer advocacy, and regulatory awareness, with a strong focus on complaints handling, trust, and continuous improvement. Key Responsibilities Team Leadership & Performance Lead, coach, and motivate a customer support team Embed a customer happiness and success mindset and meet operational KPIs Set clear performance targets and KPIs Conduct regular 1:1s, performance reviews, and training sessions Foster a customer-first, compliant, and solutions driven culture. Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards of professionalism, transparency, and accuracy in all customer communications whilst identifying opportunities to improve customer satisfaction, retention and trust Proactively identify opportunities to improve customer satisfaction, retention and trust Ensure customer communications are clear and outcome focused Customer Success & Happiness Champion customer success and long term satisfaction across the platform Support customer onboarding and education to help members generate the best return from the platform Own and improve customer satisfaction metrics Complaints, Trust & Safety Manage formal complaints and dispute resolution between customers and members Ensure complaints are handled fairly, consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance on online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular performance, complaints, and risk reports Support the rollout of new tools, features, or policies impacting customer support Cross-Functional Collaboration Work closely with the Marketing and Sales teams to represent the voice of the customer Contribute to platform improvements that reduce customer friction and regulatory risk Support launches, incidents, and peak-demand planning Skills & Experience Essential Proven experience in a Customer Support Manager / Customer Service Manager / Complaints Manager role. Experience in an online marketplace, SaaS, e-commerce. Strong people management and coaching skills Excellent complaint handling and conflict resolution abilities Strong written and verbal communication skills Desirable Experience working with CMA guidance or regulatory compliance Experience with two-sided platforms (consumers & service providers) Knowledge of complaints escalation frameworks and dispute resolution Understanding of UK consumer protection and fair trading principles Experience with CRM and support tools (e.g. Slack and Aircall) This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further.
Jan 13, 2026
Full time
This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers a genuine opportunity to develop into Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will be responsible for delivering an excellent, fair, and transparent experience for both consumers and service providers, while ensuring compliance with UK consumer protection law and CMA guidance for online platforms. This role combines people leadership, operational excellence, customer advocacy, and regulatory awareness, with a strong focus on complaints handling, trust, and continuous improvement. Key Responsibilities Team Leadership & Performance Lead, coach, and motivate a customer support team Embed a customer happiness and success mindset and meet operational KPIs Set clear performance targets and KPIs Conduct regular 1:1s, performance reviews, and training sessions Foster a customer-first, compliant, and solutions driven culture. Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards of professionalism, transparency, and accuracy in all customer communications whilst identifying opportunities to improve customer satisfaction, retention and trust Proactively identify opportunities to improve customer satisfaction, retention and trust Ensure customer communications are clear and outcome focused Customer Success & Happiness Champion customer success and long term satisfaction across the platform Support customer onboarding and education to help members generate the best return from the platform Own and improve customer satisfaction metrics Complaints, Trust & Safety Manage formal complaints and dispute resolution between customers and members Ensure complaints are handled fairly, consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance on online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular performance, complaints, and risk reports Support the rollout of new tools, features, or policies impacting customer support Cross-Functional Collaboration Work closely with the Marketing and Sales teams to represent the voice of the customer Contribute to platform improvements that reduce customer friction and regulatory risk Support launches, incidents, and peak-demand planning Skills & Experience Essential Proven experience in a Customer Support Manager / Customer Service Manager / Complaints Manager role. Experience in an online marketplace, SaaS, e-commerce. Strong people management and coaching skills Excellent complaint handling and conflict resolution abilities Strong written and verbal communication skills Desirable Experience working with CMA guidance or regulatory compliance Experience with two-sided platforms (consumers & service providers) Knowledge of complaints escalation frameworks and dispute resolution Understanding of UK consumer protection and fair trading principles Experience with CRM and support tools (e.g. Slack and Aircall) This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further.
Contract Solution Architect/Engagement Manager (SaaS) London | 4-Month Contract (Extension Likely) | Immediate Start I'm representing a fast-growing SaaS company transforming enterprise procurement, who are looking for an experienced contract Solution Architect/Engagement Manager to support customer onboarding and delivery for an initial 4-month London-based engagement , with extension likely . This is a hands-on delivery role working directly with customers and third-party partners to get implementations live smoothly. What you'll do Lead and support customer implementations of a SaaS platform Act as the main delivery contact for customers Work with third-party vendors and integration partners Run workshops, working sessions, and demos Configure workflows and approvals to match customer needs Manage timelines, risks, and customer expectations What we're looking for 5+ years' experience in SaaS implementation, consulting, engagement management, or technical project management Strong customer-facing skills , including with demanding stakeholders Experience working with third parties/external vendors Pragmatic, delivery-focused, and comfortable owning outcomes Immediate availability preferred Enterprise SaaS or procurement experience is a bonus, but not essential.
Jan 13, 2026
Contractor
Contract Solution Architect/Engagement Manager (SaaS) London | 4-Month Contract (Extension Likely) | Immediate Start I'm representing a fast-growing SaaS company transforming enterprise procurement, who are looking for an experienced contract Solution Architect/Engagement Manager to support customer onboarding and delivery for an initial 4-month London-based engagement , with extension likely . This is a hands-on delivery role working directly with customers and third-party partners to get implementations live smoothly. What you'll do Lead and support customer implementations of a SaaS platform Act as the main delivery contact for customers Work with third-party vendors and integration partners Run workshops, working sessions, and demos Configure workflows and approvals to match customer needs Manage timelines, risks, and customer expectations What we're looking for 5+ years' experience in SaaS implementation, consulting, engagement management, or technical project management Strong customer-facing skills , including with demanding stakeholders Experience working with third parties/external vendors Pragmatic, delivery-focused, and comfortable owning outcomes Immediate availability preferred Enterprise SaaS or procurement experience is a bonus, but not essential.
Lloyd Recruitment - East Grinstead
Bristol, Gloucestershire
HR Advisor - Part-Time Salary: 35,000 Pro Rata DOE Location: Bristol Additional Information: Flexible part-time hours (22.5 hours per week) across 3-5 days Competitive salary of 35,000 pro-rata (DOE) Office based Great benefits: Bonus scheme, pension, private medical insurance, life assurance, and more. Lloyd Recruitment Services is partnering with a well-established manufacturer to find a skilled HR Advisor to join their team on a part-time basis. This is an exciting opportunity for an experienced HR professional to provide HR support, manage employee relations, and help drive HR initiatives across the organisation. Please note: Must be CIPD level 5 qualified and have a full UK drivers' licence to be considered. Key Responsibilities: Advise managers on HR policies, employment law, and employee relations cases (disciplinary, grievance, performance). Draft contracts, letters, and ensure compliance with HR regulations. Support recruitment campaigns, conduct interviews, and manage onboarding. Assist in identifying training needs and coordinating learning programs. Skills & Experience: Experience in an HR Advisor role, with knowledge of employment law and HR best practices. Proven ability to handle complex employee relations issues. Strong communication, organisational, and relationship-building skills. CIPD Level 5 (or equivalent) preferred. If you're ready to take on a rewarding HR role, apply now via Lloyd Recruitment Services! Extra Information: Refer a friend and earn up to 500 (see website for details). Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website). Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
Jan 13, 2026
Full time
HR Advisor - Part-Time Salary: 35,000 Pro Rata DOE Location: Bristol Additional Information: Flexible part-time hours (22.5 hours per week) across 3-5 days Competitive salary of 35,000 pro-rata (DOE) Office based Great benefits: Bonus scheme, pension, private medical insurance, life assurance, and more. Lloyd Recruitment Services is partnering with a well-established manufacturer to find a skilled HR Advisor to join their team on a part-time basis. This is an exciting opportunity for an experienced HR professional to provide HR support, manage employee relations, and help drive HR initiatives across the organisation. Please note: Must be CIPD level 5 qualified and have a full UK drivers' licence to be considered. Key Responsibilities: Advise managers on HR policies, employment law, and employee relations cases (disciplinary, grievance, performance). Draft contracts, letters, and ensure compliance with HR regulations. Support recruitment campaigns, conduct interviews, and manage onboarding. Assist in identifying training needs and coordinating learning programs. Skills & Experience: Experience in an HR Advisor role, with knowledge of employment law and HR best practices. Proven ability to handle complex employee relations issues. Strong communication, organisational, and relationship-building skills. CIPD Level 5 (or equivalent) preferred. If you're ready to take on a rewarding HR role, apply now via Lloyd Recruitment Services! Extra Information: Refer a friend and earn up to 500 (see website for details). Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website). Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
We re hiring for future roles are you ready for your next Office Manager opportunity in London? At ARC, we are a boutique, specialist recruitment agency focused solely on business support and office management roles across London. We are proud to partner with some of the most dynamic and values-led employers - from creative agencies and VC-backed startups to FTSE firms and international organisations. We re currently expanding our exclusive talent pool of Office Managers for upcoming permanent positions. What we look for in Office Manager candidates: Minimum 12 months experience in an Office Manager or Operations Coordinator role Confident running day-to-day office operations, including facilities, suppliers, budgets, and internal processes Proactive and solutions-driven, with excellent communication and multitasking skills Able to support across onboarding, compliance, office culture and team engagement Tech confident (Microsoft Office, Google Workspace or similar) Comfortable with the expectation of in-person, office-first work environments Why register with ARC? A proven track record of placing professionals into top-tier roles, with over 100 5-star reviews from candidates and clients alike First-look access to London s best Office Manager vacancies Honest, consultative career support from specialist recruiters who know your market Guidance on salary benchmarks, progression opportunities, and market shifts Roles with flexible working, strong cultures, and forward-thinking leadership If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Jan 13, 2026
Full time
We re hiring for future roles are you ready for your next Office Manager opportunity in London? At ARC, we are a boutique, specialist recruitment agency focused solely on business support and office management roles across London. We are proud to partner with some of the most dynamic and values-led employers - from creative agencies and VC-backed startups to FTSE firms and international organisations. We re currently expanding our exclusive talent pool of Office Managers for upcoming permanent positions. What we look for in Office Manager candidates: Minimum 12 months experience in an Office Manager or Operations Coordinator role Confident running day-to-day office operations, including facilities, suppliers, budgets, and internal processes Proactive and solutions-driven, with excellent communication and multitasking skills Able to support across onboarding, compliance, office culture and team engagement Tech confident (Microsoft Office, Google Workspace or similar) Comfortable with the expectation of in-person, office-first work environments Why register with ARC? A proven track record of placing professionals into top-tier roles, with over 100 5-star reviews from candidates and clients alike First-look access to London s best Office Manager vacancies Honest, consultative career support from specialist recruiters who know your market Guidance on salary benchmarks, progression opportunities, and market shifts Roles with flexible working, strong cultures, and forward-thinking leadership If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.
Jan 13, 2026
Full time
Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.
MS Dynamics Developers Rate - 506 Clearance required: SC ACTIVE Location: London, Croydon - Hybrid Job Description: SEO developers: Have experience with Dynamics 365 Have experience with Power Platform and Power Automate Have experience with Azure and Azure DevOps Must be SC Cleared Project overview: The CRM project aims to introduce a new Customer Relationship Manager (CRM) to replace the current manual processes. We are using Microsoft Dynamics 365 to build the alpha version for two key business areas. Once the alpha phase is approved, we will move into the beta phase to develop the production-ready CRM. 'This role requires additional vetting, which means this could take longer than our normal onboarding process. You will require additional vetting for this position, which means the process can take longer than the usual onboarding process with the client.
Jan 13, 2026
Contractor
MS Dynamics Developers Rate - 506 Clearance required: SC ACTIVE Location: London, Croydon - Hybrid Job Description: SEO developers: Have experience with Dynamics 365 Have experience with Power Platform and Power Automate Have experience with Azure and Azure DevOps Must be SC Cleared Project overview: The CRM project aims to introduce a new Customer Relationship Manager (CRM) to replace the current manual processes. We are using Microsoft Dynamics 365 to build the alpha version for two key business areas. Once the alpha phase is approved, we will move into the beta phase to develop the production-ready CRM. 'This role requires additional vetting, which means this could take longer than our normal onboarding process. You will require additional vetting for this position, which means the process can take longer than the usual onboarding process with the client.
CUSTOMER SERVICE TEAM LEADER WIGAN Up to £42,000 per annum Monday to Friday Permanent KPI Recruiting are proud to be working with our client, who is seeking an experienced Customer Service Team Leader to join their team. Reporting directly into the Customer Service Manager, this is a key role, leading and supporting the Customer Service team, managing a key account, and ensuring customer enquiries and orders are handled efficiently across the department. The successful candidate will be a strong leader, highly organised, and customer-focused, with the ability to drive process improvements and act as a super user for administrative systems. You will be Leading, managing, and supporting the Customer Service team, ensuring workloads are balanced and targets are met Overseeing order processing, artwork requests, complaints, and customer queries to ensure accuracy and timely completion Managing key accounts and coordinating with internal teams to meet customer expectations Acting as a system super user (e.g., ERP or CRM) to support the team, provide training, and maintain knowledge sharing Monitoring stock levels, replenishments, and forecasts to ensure timely availability and efficient production planning Reviewing and resolving daily load plans, delivery schedules, and operational issues Administering processes such as order allocation, reserve tracking, and customer-specific requirements Supporting the onboarding and tracking of new business from quote to delivery Leading team meetings and assisting in cross-functional coordination with Sales, Supply Chain, Production, and Quality teams Ensuring accurate invoicing, timely payment recovery, and resolution of customer complaints Maintaining team schedules, leave management, and ensuring coverage for absences Driving process improvements to support efficiency, compliance, and service quality across the department You will have At least 5 years experience in customer service Proven experience in team management, with the ability to lead, motivate, and support a team in a fast-paced environment Strong IT skills and proficiency with business systems (ERP, CRM, or similar) Experience in sales administration, order processing, and account management Excellent organisational, numeracy, and communication skills Customer-focused with strong problem-solving abilities Proactive, approachable, and adaptable Benefits include; 33 days holiday inc. BH, free on-site parking, contributory pension scheme, company social events, EAP, discount platforms, reward and recognition schemes and much more APPLY NOW! or contact the Commercial Team on (phone number removed) / (url removed) Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted INDCOM
Jan 13, 2026
Full time
CUSTOMER SERVICE TEAM LEADER WIGAN Up to £42,000 per annum Monday to Friday Permanent KPI Recruiting are proud to be working with our client, who is seeking an experienced Customer Service Team Leader to join their team. Reporting directly into the Customer Service Manager, this is a key role, leading and supporting the Customer Service team, managing a key account, and ensuring customer enquiries and orders are handled efficiently across the department. The successful candidate will be a strong leader, highly organised, and customer-focused, with the ability to drive process improvements and act as a super user for administrative systems. You will be Leading, managing, and supporting the Customer Service team, ensuring workloads are balanced and targets are met Overseeing order processing, artwork requests, complaints, and customer queries to ensure accuracy and timely completion Managing key accounts and coordinating with internal teams to meet customer expectations Acting as a system super user (e.g., ERP or CRM) to support the team, provide training, and maintain knowledge sharing Monitoring stock levels, replenishments, and forecasts to ensure timely availability and efficient production planning Reviewing and resolving daily load plans, delivery schedules, and operational issues Administering processes such as order allocation, reserve tracking, and customer-specific requirements Supporting the onboarding and tracking of new business from quote to delivery Leading team meetings and assisting in cross-functional coordination with Sales, Supply Chain, Production, and Quality teams Ensuring accurate invoicing, timely payment recovery, and resolution of customer complaints Maintaining team schedules, leave management, and ensuring coverage for absences Driving process improvements to support efficiency, compliance, and service quality across the department You will have At least 5 years experience in customer service Proven experience in team management, with the ability to lead, motivate, and support a team in a fast-paced environment Strong IT skills and proficiency with business systems (ERP, CRM, or similar) Experience in sales administration, order processing, and account management Excellent organisational, numeracy, and communication skills Customer-focused with strong problem-solving abilities Proactive, approachable, and adaptable Benefits include; 33 days holiday inc. BH, free on-site parking, contributory pension scheme, company social events, EAP, discount platforms, reward and recognition schemes and much more APPLY NOW! or contact the Commercial Team on (phone number removed) / (url removed) Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted INDCOM
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: The HR Administrative apprentice will support the Human Resources team with day-to-day administrative and operational tasks while completing an accredited HR qualification. This role provides an excellent opportunity to gain practical experience across key HR functions including recruitment, employee relations, learning and development, and HR systems management. Training and Development The successful candidate will complete a recognised HR qualification (e.g., Level 3 HR Support Apprenticeship or equivalent). On-the-job training and mentoring will be provided to support both practical experience and academic learning. Key Responsibilities Provide administrative support across the HR function, ensuring employee records and databases are accurate and up to date. Assist in the recruitment process by posting job adverts, scheduling interviews, and corresponding with candidates. Support the onboarding process for new starters, preparing offer letters, contracts, and induction materials. Help coordinate staff training sessions, performance reviews, and employee engagement activities. Maintain HR documentation in line with company policies and GDPR regulations. Process documentation and update personnel systems accordingly. Respond to general HR queries from employees and managers in a professional and timely manner. Assist with payroll administration by gathering and checking staff information. Contribute to HR projects and initiatives, such as wellbeing programs or diversity and inclusion campaigns. Undertake learning and development activities as part of the apprenticeship program and apply new knowledge to workplace tasks. Qualifications and Skills: Essential: Strong organisational and administrative skills. Excellent attention to detail and accuracy. Good communication and interpersonal skills. Ability to handle confidential information with discretion. Proficient in Microsoft Office (Word, Excel, Outlook). Positive attitude and willingness to learn. Five GCSEs with grades 9 to 4 (A to C), including English and maths, or equivalent. Desirable: Previous administrative experience (paid or voluntary). Interest in pursuing a career in Human Resources. Familiarity with HR systems or databases. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Jan 13, 2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: The HR Administrative apprentice will support the Human Resources team with day-to-day administrative and operational tasks while completing an accredited HR qualification. This role provides an excellent opportunity to gain practical experience across key HR functions including recruitment, employee relations, learning and development, and HR systems management. Training and Development The successful candidate will complete a recognised HR qualification (e.g., Level 3 HR Support Apprenticeship or equivalent). On-the-job training and mentoring will be provided to support both practical experience and academic learning. Key Responsibilities Provide administrative support across the HR function, ensuring employee records and databases are accurate and up to date. Assist in the recruitment process by posting job adverts, scheduling interviews, and corresponding with candidates. Support the onboarding process for new starters, preparing offer letters, contracts, and induction materials. Help coordinate staff training sessions, performance reviews, and employee engagement activities. Maintain HR documentation in line with company policies and GDPR regulations. Process documentation and update personnel systems accordingly. Respond to general HR queries from employees and managers in a professional and timely manner. Assist with payroll administration by gathering and checking staff information. Contribute to HR projects and initiatives, such as wellbeing programs or diversity and inclusion campaigns. Undertake learning and development activities as part of the apprenticeship program and apply new knowledge to workplace tasks. Qualifications and Skills: Essential: Strong organisational and administrative skills. Excellent attention to detail and accuracy. Good communication and interpersonal skills. Ability to handle confidential information with discretion. Proficient in Microsoft Office (Word, Excel, Outlook). Positive attitude and willingness to learn. Five GCSEs with grades 9 to 4 (A to C), including English and maths, or equivalent. Desirable: Previous administrative experience (paid or voluntary). Interest in pursuing a career in Human Resources. Familiarity with HR systems or databases. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Legal Office Manager Location: East London Contract Type: Permanent Office Based Salary: £40,000 Our client is a well-established legal practice based in East London, known for delivering London-quality legal services at competitive prices. They're seeking an experienced Legal Office Manager to join their leadership team and drive operational excellence across their growing practice. If you're ready to advance your career managing the business side of a respected legal organisation, this role offers genuine scope and responsibility. Position Overview This is a pivotal role that sits at the heart of the practice's operations. You'll manage the financial health of the organisation, oversee all HR functions, and work closely with the leadership team to develop strategy and drive growth. Your work directly enables the legal team to deliver high-quality services to clients across immigration, housing, family, probate and commercial law. You'll balance operational efficiency with compliance requirements, ensuring the practice runs smoothly whilst maintaining the highest ethical standards. Responsibilities Manage budgeting, financial reporting and billing processes, working with accountants to ensure regulatory compliance and monitor financial performance Oversee recruitment, onboarding and performance management for legal and support staff Implement training and professional development programmes to support team growth Handle day-to-day office operations including facilities management and technology infrastructure Develop and maintain client communication systems, addressing concerns and enhancing service quality Ensure compliance with SRA regulations, AML requirements and legal industry codes of conduct Contribute to strategic planning, identifying growth opportunities and developing business strategies Evaluate and implement technology solutions to streamline legal processes and improve efficiency Identify and mitigate risks including legal malpractice and cybersecurity threats Oversee administrative staff responsible for scheduling, document management and client intake Support marketing and business development efforts to attract new clients Requirements Proven experience working in a legal environment, ideally as a practice manager or in a similar operations role Strong financial management skills including budgeting, payroll and financial reporting Experience managing HR functions including recruitment and staff development Knowledge of SRA regulations, AML compliance and legal industry standards Excellent leadership and team management abilities Strong commercial awareness and business acumen Proficiency with legal practice management software and IT systems Excellent problem-solving skills and attention to detail Strong written and verbal communication skills Ability to manage multiple priorities and work independently Bachelor's degree in business administration, management, finance or related field (or equivalent professional experience) How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Legal Office Manager role, please send your CV to (url removed) and a cover letter outlining your relevant experience to us.
Jan 13, 2026
Full time
Legal Office Manager Location: East London Contract Type: Permanent Office Based Salary: £40,000 Our client is a well-established legal practice based in East London, known for delivering London-quality legal services at competitive prices. They're seeking an experienced Legal Office Manager to join their leadership team and drive operational excellence across their growing practice. If you're ready to advance your career managing the business side of a respected legal organisation, this role offers genuine scope and responsibility. Position Overview This is a pivotal role that sits at the heart of the practice's operations. You'll manage the financial health of the organisation, oversee all HR functions, and work closely with the leadership team to develop strategy and drive growth. Your work directly enables the legal team to deliver high-quality services to clients across immigration, housing, family, probate and commercial law. You'll balance operational efficiency with compliance requirements, ensuring the practice runs smoothly whilst maintaining the highest ethical standards. Responsibilities Manage budgeting, financial reporting and billing processes, working with accountants to ensure regulatory compliance and monitor financial performance Oversee recruitment, onboarding and performance management for legal and support staff Implement training and professional development programmes to support team growth Handle day-to-day office operations including facilities management and technology infrastructure Develop and maintain client communication systems, addressing concerns and enhancing service quality Ensure compliance with SRA regulations, AML requirements and legal industry codes of conduct Contribute to strategic planning, identifying growth opportunities and developing business strategies Evaluate and implement technology solutions to streamline legal processes and improve efficiency Identify and mitigate risks including legal malpractice and cybersecurity threats Oversee administrative staff responsible for scheduling, document management and client intake Support marketing and business development efforts to attract new clients Requirements Proven experience working in a legal environment, ideally as a practice manager or in a similar operations role Strong financial management skills including budgeting, payroll and financial reporting Experience managing HR functions including recruitment and staff development Knowledge of SRA regulations, AML compliance and legal industry standards Excellent leadership and team management abilities Strong commercial awareness and business acumen Proficiency with legal practice management software and IT systems Excellent problem-solving skills and attention to detail Strong written and verbal communication skills Ability to manage multiple priorities and work independently Bachelor's degree in business administration, management, finance or related field (or equivalent professional experience) How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Legal Office Manager role, please send your CV to (url removed) and a cover letter outlining your relevant experience to us.
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big name brands, helping customers thrive on our platform while building your own career in the fast moving world of MarTech. In return, you'll gain hands on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles. Key Responsibilities Understanding our customer's business problems and offering solutions through our technology Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform. Coordinate with cross functional teams to ensure smooth, proactive customer experience. Host customer engagement sessions, supported by senior team members as required. Track and support customer goals, assisting in identifying opportunities for growth and expansion. Capture and share feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients. Knowledge and Experience Required 2 3 years of experience in a Customer Success or Account Management role in a SaaS company. Excellent communication and relationship building skills. Pro activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas. High levels of organisation and confidence in managing multiple priorities and customer needs. Must be based in London and excited about working in an office first, collaborative environment. Exposure to marketing teams or marketing technology platforms (not required but beneficial). Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
Jan 13, 2026
Full time
An Introduction to Papirfly Empowering brands to articulate their stories is at the heart of what we do. Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels. As part of Papirfly Group, we're shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for 'paper plane' reflecting our Nordic roots. Today, as a global company, we pronounce it 'paper fly'. Visit for more information. Job Overview Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we're looking for a curious, people first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big name brands, helping customers thrive on our platform while building your own career in the fast moving world of MarTech. In return, you'll gain hands on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritises real impact over job titles. Key Responsibilities Understanding our customer's business problems and offering solutions through our technology Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform. Coordinate with cross functional teams to ensure smooth, proactive customer experience. Host customer engagement sessions, supported by senior team members as required. Track and support customer goals, assisting in identifying opportunities for growth and expansion. Capture and share feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients. Knowledge and Experience Required 2 3 years of experience in a Customer Success or Account Management role in a SaaS company. Excellent communication and relationship building skills. Pro activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas. High levels of organisation and confidence in managing multiple priorities and customer needs. Must be based in London and excited about working in an office first, collaborative environment. Exposure to marketing teams or marketing technology platforms (not required but beneficial). Our values Growth Mindset Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback. Leadership We are empowered to lead. We take action and motivate others around us. Ownership We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively. Openness We embrace transparency and openness, sharing key information and valuing each other's ideas. Collaboration Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.
We re hiring for a HR Officer to join a supportive and collaborative team based in Salford . In this role, you will be handling a broad range of HR duties including employee relations, recruitment and payroll. What s on offer? £35k p/a Mon Fri 7:30am 4pm Early finish on Fridays 24 days holiday + bank holidays Standard pension scheme Ongoing development opportunities Performance related bonus Bupa medical/dental Death in service (x4 of annual salary) Permanent role with a stable employer Cycle to work scheme What will you be doing as a HR Officer? Advising on employee relations, grievances, disciplinaries, and UK employment law Managing end-to-end recruitment and onboarding Processing weekly/monthly payrolls, pensions, and statutory reporting Maintaining employee records, contracts, and Sage HR system Supporting performance reviews, training needs, and absence management Ensuring compliance and assisting with health & safety Preparing HR reports and contributing to projects What will you need? Proven HR generalist experience including payroll Strong knowledge of UK employment law and legislation Experience with HRIS (ideally Sage HR) Excellent attention to detail and confidentiality Confident advising managers on sensitive issues CIPD qualification advantageous Interested? Apply today or speak with Chelsea at KPJ Group for more information between 9am - 5pm Monday - Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
Jan 12, 2026
Full time
We re hiring for a HR Officer to join a supportive and collaborative team based in Salford . In this role, you will be handling a broad range of HR duties including employee relations, recruitment and payroll. What s on offer? £35k p/a Mon Fri 7:30am 4pm Early finish on Fridays 24 days holiday + bank holidays Standard pension scheme Ongoing development opportunities Performance related bonus Bupa medical/dental Death in service (x4 of annual salary) Permanent role with a stable employer Cycle to work scheme What will you be doing as a HR Officer? Advising on employee relations, grievances, disciplinaries, and UK employment law Managing end-to-end recruitment and onboarding Processing weekly/monthly payrolls, pensions, and statutory reporting Maintaining employee records, contracts, and Sage HR system Supporting performance reviews, training needs, and absence management Ensuring compliance and assisting with health & safety Preparing HR reports and contributing to projects What will you need? Proven HR generalist experience including payroll Strong knowledge of UK employment law and legislation Experience with HRIS (ideally Sage HR) Excellent attention to detail and confidentiality Confident advising managers on sensitive issues CIPD qualification advantageous Interested? Apply today or speak with Chelsea at KPJ Group for more information between 9am - 5pm Monday - Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
Procurement Specialist - Vendor Management Location: Immingham or Damhead Creek Contract Type: 12-month Fixed Term Contract, Full Time Salary: 30,000- 34,000 Benefits: Pension, Incentive plan, 25 Holidays About VPI VPI is a leading power company operating in the UK, Ireland, and Germany. We tackle the big, systemic challenges in the energy transition. Our portfolio includes reliable thermal power, battery storage, and carbon capture projects, delivering decarbonised, dispatchable, and flexible power generation to meet the needs of millions of homes and businesses. The Role Supplier risk management is critical to the success of our business. This role focuses on supplier evaluation, onboarding, and performance monitoring to ensure we manage our diverse range of suppliers effectively. Key Responsibilities Onboarding Manage the process from initiation to completed onboarding, collaborating with Requisitioners, Suppliers, Site Leads, and Legal. Negotiate and implement VPI Terms in collaboration with Legal where required. Maintain KPI completion timelines and new supplier onboarding records. Supplier Rationalisation Remove duplicate suppliers in the system, understanding the impact on future requirements. Supplier Details Management Identify and implement opportunities to enhance efficiencies in vendor management. Update addresses, contact details, documents, and attachments within Maximo. Supplier Audits Re-evaluate suppliers and update documentation in Maximo. Identify and implement workflow improvements. Categorisation Configure categories for Maximo (Tier 1, 2, and 3) in conjunction with Achilles for registered suppliers. Update and manage certifications in Maximo. Skills, Knowledge and Experience Strong attention to detail and organisational skills. Good communication and negotiation abilities. Ability to work with procurement software and Microsoft Office tools. Knowledge of procurement procedures and supply chain principles. Problem-solving skills and ability to work under pressure. The Person Experience in a procurement or supply chain support role is essential. Membership or eligibility for membership with a relevant professional body (e.g., CIPS) is an advantage. Why Join VPI? Known for our ability to think and act fast using our energy intelligence, our mission is to enable the energy transition by providing the power we need today and tomorrow. Whether you're an experienced professional or looking to grow, VPI provides structured development pathways and competitive benefits. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Jan 12, 2026
Contractor
Procurement Specialist - Vendor Management Location: Immingham or Damhead Creek Contract Type: 12-month Fixed Term Contract, Full Time Salary: 30,000- 34,000 Benefits: Pension, Incentive plan, 25 Holidays About VPI VPI is a leading power company operating in the UK, Ireland, and Germany. We tackle the big, systemic challenges in the energy transition. Our portfolio includes reliable thermal power, battery storage, and carbon capture projects, delivering decarbonised, dispatchable, and flexible power generation to meet the needs of millions of homes and businesses. The Role Supplier risk management is critical to the success of our business. This role focuses on supplier evaluation, onboarding, and performance monitoring to ensure we manage our diverse range of suppliers effectively. Key Responsibilities Onboarding Manage the process from initiation to completed onboarding, collaborating with Requisitioners, Suppliers, Site Leads, and Legal. Negotiate and implement VPI Terms in collaboration with Legal where required. Maintain KPI completion timelines and new supplier onboarding records. Supplier Rationalisation Remove duplicate suppliers in the system, understanding the impact on future requirements. Supplier Details Management Identify and implement opportunities to enhance efficiencies in vendor management. Update addresses, contact details, documents, and attachments within Maximo. Supplier Audits Re-evaluate suppliers and update documentation in Maximo. Identify and implement workflow improvements. Categorisation Configure categories for Maximo (Tier 1, 2, and 3) in conjunction with Achilles for registered suppliers. Update and manage certifications in Maximo. Skills, Knowledge and Experience Strong attention to detail and organisational skills. Good communication and negotiation abilities. Ability to work with procurement software and Microsoft Office tools. Knowledge of procurement procedures and supply chain principles. Problem-solving skills and ability to work under pressure. The Person Experience in a procurement or supply chain support role is essential. Membership or eligibility for membership with a relevant professional body (e.g., CIPS) is an advantage. Why Join VPI? Known for our ability to think and act fast using our energy intelligence, our mission is to enable the energy transition by providing the power we need today and tomorrow. Whether you're an experienced professional or looking to grow, VPI provides structured development pathways and competitive benefits. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Early Careers & Learning & Development Administrator; Wolverhampton; 6 month contract; £16.25ph paye; Inside IR35 We currently have a requirement for ad administrator who will provide support initially to an early careers team and also a learning and development team as a transition project commences . The role will be working fully on site with our Aerospace sector client based in Wolverhampton This role is the first point of contact for employees and managers, providing Tier 1 administrative support and ensuring all early careers and development activities are planned and resourced effectively and, then relevant data is collected and reported in line with functional and business requirements. Our client is seeking a talented individual who is pragmatic, solution focused, with excellent stakeholder management and is meticulous in their approach to work . The postholder will ideally have gained experience from a manufacturing environment and used to working within a large matrix organisation Duties and Responsibilities Act as the first point of contact for Early Careers or L&D queries, providing timely, accurate, and professional support. Manage and resolve initial enquiries through multiple channels (email, phone, etc) Escalate more complex queries to the Early Careers or Learning Partners when required, ensuring a smooth handover. Maintain and update Early Career, L&D and HR systems and employee training records with accuracy and confidentiality. Support the delivery of Early Career and L&D processes and key activities including onboarding, assessment centre s, training providers, and LMS events. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the wider People Development team and HR team to continuously improve processes and enhance the employee experience. Essential skills: Previous experience in a HR / Early Careers / L&D related administration or HR environment. Excellent organisational skills with the ability to manage multiple priorities. A solution-oriented mindset you focus on resolving queries to an effective resolution. Desirable skills: Excellent communication skills (written and verbal) with a customer-first approach. Great attention to detail and commitment to accuracy. Comfortable using learning systems, ticketing systems, and MS Office tools in particular Word and Excel Morson is acting as an employment business in relation to this Vacancy
Jan 12, 2026
Contractor
Early Careers & Learning & Development Administrator; Wolverhampton; 6 month contract; £16.25ph paye; Inside IR35 We currently have a requirement for ad administrator who will provide support initially to an early careers team and also a learning and development team as a transition project commences . The role will be working fully on site with our Aerospace sector client based in Wolverhampton This role is the first point of contact for employees and managers, providing Tier 1 administrative support and ensuring all early careers and development activities are planned and resourced effectively and, then relevant data is collected and reported in line with functional and business requirements. Our client is seeking a talented individual who is pragmatic, solution focused, with excellent stakeholder management and is meticulous in their approach to work . The postholder will ideally have gained experience from a manufacturing environment and used to working within a large matrix organisation Duties and Responsibilities Act as the first point of contact for Early Careers or L&D queries, providing timely, accurate, and professional support. Manage and resolve initial enquiries through multiple channels (email, phone, etc) Escalate more complex queries to the Early Careers or Learning Partners when required, ensuring a smooth handover. Maintain and update Early Career, L&D and HR systems and employee training records with accuracy and confidentiality. Support the delivery of Early Career and L&D processes and key activities including onboarding, assessment centre s, training providers, and LMS events. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the wider People Development team and HR team to continuously improve processes and enhance the employee experience. Essential skills: Previous experience in a HR / Early Careers / L&D related administration or HR environment. Excellent organisational skills with the ability to manage multiple priorities. A solution-oriented mindset you focus on resolving queries to an effective resolution. Desirable skills: Excellent communication skills (written and verbal) with a customer-first approach. Great attention to detail and commitment to accuracy. Comfortable using learning systems, ticketing systems, and MS Office tools in particular Word and Excel Morson is acting as an employment business in relation to this Vacancy
Get Staffed Online Recruitment Limited
Billericay, Essex
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Jan 12, 2026
Full time
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our People & Culture Team make it their mission to ensure Forvis Mazars has a diverse, inclusive and engaged team that prioritises quality through a high-performance culture so we can deliver exceptional client service and future-proof our growing business . About the role As a Talent Acquisition Advisor within the experienced hire team, you will play a vital role in sourcing and attracting talent within the audit service line. You will be responsible for enhancing the candidate experience, providing outstanding service to hiring managers, and fostering an inclusive approach to recruitment, ensuring we attract and select exceptional individuals. Collaborate with the Audit focused Talent Acquisition Manager to efficiently manage end-to-end recruitment processes, ensuring inclusivity and compliance with the Firm's policies. Use the Forvis Mazars applicant tracking system to manage and track hiring processes from vacancy authorisations, vacancy advertising, developing candidate relationships and tracking applicants through the selection process, right through to offer generation. Provide candidate management support, including shortlisting, interview coordination, feedback, offers, and onboarding administration. Assist hiring managers with crafting job descriptions, setting objective selection criteria, and maintaining valuable communication. Share market insights such as salary benchmarking and engage third-party recruitment agencies when required. Use LinkedIn Recruiter and other sourcing platforms to proactively source talent. Manage senior stakeholders to understand hiring needs, provide valuable insights, and ensure alignment with talent acquisition strategies and Firm objectives. What We Are Looking For In-house professional services recruitment experience, ideally with a background in audit recruitment Experience of headhunting and direct candidate sourcing. Proficient with using applicant tracking systems. Excellent stakeholder management skills. Experience of using robust assessment and selection techniques. Experience with shortlisting high-volume applications. Experience of optimising recruitment advertising, including writing job descriptions and job adverts, utilising LinkedIn and other job platforms. About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture.
Jan 12, 2026
Full time
Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our People & Culture Team make it their mission to ensure Forvis Mazars has a diverse, inclusive and engaged team that prioritises quality through a high-performance culture so we can deliver exceptional client service and future-proof our growing business . About the role As a Talent Acquisition Advisor within the experienced hire team, you will play a vital role in sourcing and attracting talent within the audit service line. You will be responsible for enhancing the candidate experience, providing outstanding service to hiring managers, and fostering an inclusive approach to recruitment, ensuring we attract and select exceptional individuals. Collaborate with the Audit focused Talent Acquisition Manager to efficiently manage end-to-end recruitment processes, ensuring inclusivity and compliance with the Firm's policies. Use the Forvis Mazars applicant tracking system to manage and track hiring processes from vacancy authorisations, vacancy advertising, developing candidate relationships and tracking applicants through the selection process, right through to offer generation. Provide candidate management support, including shortlisting, interview coordination, feedback, offers, and onboarding administration. Assist hiring managers with crafting job descriptions, setting objective selection criteria, and maintaining valuable communication. Share market insights such as salary benchmarking and engage third-party recruitment agencies when required. Use LinkedIn Recruiter and other sourcing platforms to proactively source talent. Manage senior stakeholders to understand hiring needs, provide valuable insights, and ensure alignment with talent acquisition strategies and Firm objectives. What We Are Looking For In-house professional services recruitment experience, ideally with a background in audit recruitment Experience of headhunting and direct candidate sourcing. Proficient with using applicant tracking systems. Excellent stakeholder management skills. Experience of using robust assessment and selection techniques. Experience with shortlisting high-volume applications. Experience of optimising recruitment advertising, including writing job descriptions and job adverts, utilising LinkedIn and other job platforms. About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture.
Permanent Central London - Hybrid Up to £70,000 A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you'll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role : Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support optimal customer outcomes. Provide comprehensive Back Office support, including administration, onboarding coordination, process optimisation, accurate documentation of interactions and deliverables, report preparation, and renewal support. Facilitate smooth onboarding of new accounts and resources, ensuring compliance and operational readiness. Track invoices/POs, monitor financial performance, manage budgets, review vendor service levels (including penalties/rewards), and address payment delays. Manage resource augmentation demands from qualification through onboarding and delivery; maintain communication with resources and stakeholders. Leverage experience in people-based services, onboarding/line managing large remote (including offshore) teams, performance management, and handling challenging conversations for positive results. What We're Looking For: 5+ years of Customer Success experience, preferably in a resource augmentation or people-based services environment. Strong customer-centric mindset with proven track record in developing client relationships, driving satisfaction, continual improvement, and handling escalations. Excellent communication, presentation, facilitation, negotiation, and stakeholder management skills across all levels. Experience developing and implementing effective processes, budgeting, cost control, vendor/contract management, and continuous service improvement (CSI). Self-motivated, flexible, adaptable to changing customer/team/organisational needs, and open to new ideas. Technical awareness (networks, cloud, infrastructure, AI) is advantageous. Strong people management skills, including onboarding, line managing, and performance coaching remote/offshore resources. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Jan 12, 2026
Full time
Permanent Central London - Hybrid Up to £70,000 A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you'll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role : Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support optimal customer outcomes. Provide comprehensive Back Office support, including administration, onboarding coordination, process optimisation, accurate documentation of interactions and deliverables, report preparation, and renewal support. Facilitate smooth onboarding of new accounts and resources, ensuring compliance and operational readiness. Track invoices/POs, monitor financial performance, manage budgets, review vendor service levels (including penalties/rewards), and address payment delays. Manage resource augmentation demands from qualification through onboarding and delivery; maintain communication with resources and stakeholders. Leverage experience in people-based services, onboarding/line managing large remote (including offshore) teams, performance management, and handling challenging conversations for positive results. What We're Looking For: 5+ years of Customer Success experience, preferably in a resource augmentation or people-based services environment. Strong customer-centric mindset with proven track record in developing client relationships, driving satisfaction, continual improvement, and handling escalations. Excellent communication, presentation, facilitation, negotiation, and stakeholder management skills across all levels. Experience developing and implementing effective processes, budgeting, cost control, vendor/contract management, and continuous service improvement (CSI). Self-motivated, flexible, adaptable to changing customer/team/organisational needs, and open to new ideas. Technical awareness (networks, cloud, infrastructure, AI) is advantageous. Strong people management skills, including onboarding, line managing, and performance coaching remote/offshore resources. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
