Client Services Executive Location: Newbury Hours: Monday to Friday, 8:30 AM - 4:30 PM Pay: 15- 16 per hour Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success. What You'll Do: Deliver exceptional end-to-end customer service and manage dealer expectations. Handle inbound and outbound calls and emails to support dealers. Assist Business Development Managers with engagement and admin tasks. Upsell products and services to maximize revenue opportunities. Maintain accurate dealer data in CRM systems (HubSpot experience a plus). Train dealers on portal functionality and best practices. Support onboarding and system setup for new dealers. Monitor dealer activity and share insights to boost performance. Assist with campaigns, communications, and reporting. What We're Looking For: At least 2 years in customer service or client support roles. Experience in dealer or B2B support environment preferred. Familiarity with CRM systems and SAP processes. Strong communication skills and a proactive, customer-focused mindset. Ability to multitask and deliver training confidently. Positive attitude, team player, and adaptable to change. Please call Adecco Newbury on (phone number removed) or email an updated copy of your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 27, 2026
Seasonal
Client Services Executive Location: Newbury Hours: Monday to Friday, 8:30 AM - 4:30 PM Pay: 15- 16 per hour Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success. What You'll Do: Deliver exceptional end-to-end customer service and manage dealer expectations. Handle inbound and outbound calls and emails to support dealers. Assist Business Development Managers with engagement and admin tasks. Upsell products and services to maximize revenue opportunities. Maintain accurate dealer data in CRM systems (HubSpot experience a plus). Train dealers on portal functionality and best practices. Support onboarding and system setup for new dealers. Monitor dealer activity and share insights to boost performance. Assist with campaigns, communications, and reporting. What We're Looking For: At least 2 years in customer service or client support roles. Experience in dealer or B2B support environment preferred. Familiarity with CRM systems and SAP processes. Strong communication skills and a proactive, customer-focused mindset. Ability to multitask and deliver training confidently. Positive attitude, team player, and adaptable to change. Please call Adecco Newbury on (phone number removed) or email an updated copy of your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Department Manager for Fitness and Running Location: Leeds, GB, LS1 5EL Contracted Hours: 39 Sport: Fitness THE JOB As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department. Drive Omnichannel Performance and Growth Develop a Winning Strategy: Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond). Build Customer Loyalty: Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business. Optimise Retail Spaces: Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions. Champion Safety and Circularity: Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices. Achieve Performance Targets: Set, monitor, and achieve commercial objectives and profitability targets across all sales channels. Build a High-Performing Team: Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets. Lead and develop a high performing team Foster a Positive Work Environment: Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated. Empower Teammates: Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback. Drive Customer Excellence: Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals. Ensure a Fair and Inclusive Workplace: Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members. Plan for Future Success: Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes. Oversee Daily Store Operations Performance Maintain Store Security: Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures. Optimise Team Availability: Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day. Ensure Product Availability: Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs. THE PROFILE We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. You: Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence. Are dedicated to providing exceptional customer experiences and building strong relationships with the community. Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators. Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development. Key Skills and Abilities Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs. Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability. Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities. Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices. Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives. Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands. Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability. Activity Management: Lead and debrief team activities, implement action plans, and monitor progress towards objectives. Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade ins, second life options, repairs, and rentals, to support sustainability initiatives. Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data. Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals. Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development. Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates. Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs. Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow. In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone. Benefits Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle to Work Scheme Dive into top notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! and many more Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Feb 27, 2026
Full time
Department Manager for Fitness and Running Location: Leeds, GB, LS1 5EL Contracted Hours: 39 Sport: Fitness THE JOB As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department. Drive Omnichannel Performance and Growth Develop a Winning Strategy: Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond). Build Customer Loyalty: Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business. Optimise Retail Spaces: Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions. Champion Safety and Circularity: Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices. Achieve Performance Targets: Set, monitor, and achieve commercial objectives and profitability targets across all sales channels. Build a High-Performing Team: Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets. Lead and develop a high performing team Foster a Positive Work Environment: Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated. Empower Teammates: Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback. Drive Customer Excellence: Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals. Ensure a Fair and Inclusive Workplace: Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members. Plan for Future Success: Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes. Oversee Daily Store Operations Performance Maintain Store Security: Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures. Optimise Team Availability: Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day. Ensure Product Availability: Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs. THE PROFILE We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. You: Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence. Are dedicated to providing exceptional customer experiences and building strong relationships with the community. Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators. Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development. Key Skills and Abilities Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs. Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability. Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities. Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices. Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives. Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands. Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability. Activity Management: Lead and debrief team activities, implement action plans, and monitor progress towards objectives. Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade ins, second life options, repairs, and rentals, to support sustainability initiatives. Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data. Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals. Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development. Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates. Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs. Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow. In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone. Benefits Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle to Work Scheme Dive into top notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! and many more Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Select how often (in days) to receive an alert: Department manager for fitness, running and watersports Location: Guildford, GB, GU1 4AF Contracted Hours: 39 Sport: Running THE JOB As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department. Drive Omnichannel Performance and Growth Develop a Winning Strategy: Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond). Build Customer Loyalty: Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business. Optimise Retail Spaces: Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions. Champion Safety and Circularity: Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices. Achieve Performance Targets: Set, monitor, and achieve commercial objectives and profitability targets across all sales channels. Build a High-Performing Team: Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets. Lead and develop a high-performing team Foster a Positive Work Environment: Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated. Empower Teammates: Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback. Drive Customer Excellence: Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals. Ensure a Fair and Inclusive Workplace: Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members. Plan for Future Success: Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes. Oversee Daily Store Operations Performance Maintain Store Security: Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures. Optimise Team Availability: Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day. Ensure Product Availability: Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs. THE PROFILE We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence. Are dedicated to providing exceptional customer experiences and building strong relationships with the community. Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators. Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development. Key Skills and Abilities: In addition to the above qualities, you possess the following skills and abilities or demonstrate the capacity to quickly learn and effectively apply them: Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs. Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability. Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities. Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices. Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives. Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands. Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability. Activity Management: Lead and debrief team activities, implement action plans, and monitor progress toward objectives. Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade ins, second life options, repairs, and rentals, to support sustainability initiatives. Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data. Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals. Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development. Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates. Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs. Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow. In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone. Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle to Work Scheme Dive into top notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! and many more Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
Feb 27, 2026
Full time
Select how often (in days) to receive an alert: Department manager for fitness, running and watersports Location: Guildford, GB, GU1 4AF Contracted Hours: 39 Sport: Running THE JOB As a Department Manager, you'll combine your love for sports with your leadership skills to create a thriving environment for both your team and our customers. You'll be responsible for developing and implementing strategies to enhance the customer experience, drive sales performance, and foster a passionate and collaborative team environment within your sport department. Drive Omnichannel Performance and Growth Develop a Winning Strategy: Create and implement a localised omnichannel strategy that aligns with overall store goals and maximises sales performance across all channels (in-store, online, and beyond). Build Customer Loyalty: Provide exceptional customer experiences at every touchpoint to foster long term relationships and encourage repeat business. Optimise Retail Spaces: Continuously improve the physical and digital store layouts to enhance customer experience and product discovery, and drive sales conversions. Champion Safety and Circularity: Lead the implementation of safety and circularity initiatives, ensuring compliance with company standards and promoting sustainability practices. Achieve Performance Targets: Set, monitor, and achieve commercial objectives and profitability targets across all sales channels. Build a High-Performing Team: Develop and manage a skilled and adaptable team to support business needs, drive growth, and achieve efficiency targets. Lead and develop a high-performing team Foster a Positive Work Environment: Cultivate a positive and engaging workplace where Decathlon's values and culture are embraced and celebrated. Empower Teammates: Inspire, mentor, and empower team members to develop their skills, autonomy, and entrepreneurial spirit through personalised development plans and regular feedback. Drive Customer Excellence: Ensure all team members are equipped with the knowledge and skills to exceed customer expectations and contribute to strategic goals. Ensure a Fair and Inclusive Workplace: Uphold and enforce company policies and legal regulations to create a fair, inclusive, and respectful work environment for all team members. Plan for Future Success: Design and implement staffing plans that align with current and future commercial objectives, economic activities, and organisational changes. Oversee Daily Store Operations Performance Maintain Store Security: Ensure a safe and secure environment for both customers and teammates by implementing and upholding security measures. Optimise Team Availability: Manage team schedules and resources to effectively meet customer demands and provide exceptional service throughout the day. Ensure Product Availability: Manage inventory levels, coordinate supply chain operations, and ensure seamless product availability to meet customer needs. THE PROFILE We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. Are passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence. Are dedicated to providing exceptional customer experiences and building strong relationships with the community. Possess strong analytical and problem solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators. Communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development. Key Skills and Abilities: In addition to the above qualities, you possess the following skills and abilities or demonstrate the capacity to quickly learn and effectively apply them: Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs. Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability. Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities. Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices. Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives. Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands. Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability. Activity Management: Lead and debrief team activities, implement action plans, and monitor progress toward objectives. Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade ins, second life options, repairs, and rentals, to support sustainability initiatives. Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data. Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals. Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development. Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates. Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs. Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow. In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team. If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity-and brought together by a shared passion for sports-offers a truly enriching experience for everyone. Get to enjoy the following benefits and perks: Healthy discounts on all Decathlon goodies Fun weekly Staff Sports/Activities Pedal your way to work with the Cycle to Work Scheme Dive into top notch training at Decathlon Academy Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending! and many more Decathlon is committed to inclusion and non discrimination, and thus acts on a daily basis in favor of disability, a multi generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
The Bukola Group specialises in HR recruitment and trusted HR support. We are looking for a highly organised HR Assistant to support our client's Human Resources function. You will act as the first point of contact for HR-related queries from employees and external partners, ensuring a professional, helpful and confidential service. The role is ideal for someone with strong administrative skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You will be fully supported by the Head of HR and the team, this is an opportunity to further enhance your HR skills Key Responsibilities HR Administration & Documentation Prepare and issue HR documentation including employment contracts, offer letters, variation letters, and formal correspondence. Maintain accurate personnel files and employee records, ensuring confidentiality and GDPR compliance. Manage HR documents such as onboarding packs, new starter guides and policy documents. Update HR systems and internal databases with employee information, changes and key HR data. Employee Lifecycle Support Support the end-to-end onboarding process, ensuring new starters receive all required documentation, equipment, and welcome information. Assist in the offboarding process including processing resignations, preparing leaver letters, and updating records. Respond to HR queries from employees, providing guidance or escalating as appropriate. Policy & Compliance Assist with updating and implementing HR policies to ensure alignment with current legislation and organisational standards. Manage compliance-related documentation, ensuring all required certifications and checks are up to date. Provide required HR documentation to external third parties as needed. HR Reporting & Data Management Generate regular HR reports and trackers, such as absence, turnover and employee data. Assist with payroll administration by providing accurate and timely employee information, including leave, hours and changes. Performance, Training & Development Support administration of the appraisal process, ensuring timely completion and accurate record-keeping. Record and track employee training needs and associated costs identified during the appraisal cycle. Employee Support & Communications Act as a point of contact for staff inquiries regarding HR policies, benefits and procedures. Share updates with employees on policy changes, benefits and HR processes as directed by senior management. Office & Operational Support Raise IT requests for new starters and assist with setting up equipment. Provide occasional support to the Office Manager and cover duties during absence. Person Specification Qualifications Minimum 5 GCSEs (including English and Maths). A-Level or equivalent in Business, HR or Administration (desirable). CIPD Level 3 (completed or working towards) is an advantage. Experience Previous experience in an administrative role; HR administration experience preferred. Experience working with HR systems Strong Microsoft Office skills, particularly Word and Excel. Compliance experience and ability to work autonomously in a fast-paced environment (highly desirable). Personal Attributes Excellent attention to detail and accuracy. Proactive, self-starter with a strong sense of ownership. Reliable, organised and able to manage multiple priorities. Flexible and adaptable to changing business needs. High level of integrity and professionalism when handling sensitive HR matters. Job Type: Full-time Experience: Human resources: 1 year (required) Work Location: Hybrid ( 1 day) London EC2A 1AH
Feb 27, 2026
Full time
The Bukola Group specialises in HR recruitment and trusted HR support. We are looking for a highly organised HR Assistant to support our client's Human Resources function. You will act as the first point of contact for HR-related queries from employees and external partners, ensuring a professional, helpful and confidential service. The role is ideal for someone with strong administrative skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You will be fully supported by the Head of HR and the team, this is an opportunity to further enhance your HR skills Key Responsibilities HR Administration & Documentation Prepare and issue HR documentation including employment contracts, offer letters, variation letters, and formal correspondence. Maintain accurate personnel files and employee records, ensuring confidentiality and GDPR compliance. Manage HR documents such as onboarding packs, new starter guides and policy documents. Update HR systems and internal databases with employee information, changes and key HR data. Employee Lifecycle Support Support the end-to-end onboarding process, ensuring new starters receive all required documentation, equipment, and welcome information. Assist in the offboarding process including processing resignations, preparing leaver letters, and updating records. Respond to HR queries from employees, providing guidance or escalating as appropriate. Policy & Compliance Assist with updating and implementing HR policies to ensure alignment with current legislation and organisational standards. Manage compliance-related documentation, ensuring all required certifications and checks are up to date. Provide required HR documentation to external third parties as needed. HR Reporting & Data Management Generate regular HR reports and trackers, such as absence, turnover and employee data. Assist with payroll administration by providing accurate and timely employee information, including leave, hours and changes. Performance, Training & Development Support administration of the appraisal process, ensuring timely completion and accurate record-keeping. Record and track employee training needs and associated costs identified during the appraisal cycle. Employee Support & Communications Act as a point of contact for staff inquiries regarding HR policies, benefits and procedures. Share updates with employees on policy changes, benefits and HR processes as directed by senior management. Office & Operational Support Raise IT requests for new starters and assist with setting up equipment. Provide occasional support to the Office Manager and cover duties during absence. Person Specification Qualifications Minimum 5 GCSEs (including English and Maths). A-Level or equivalent in Business, HR or Administration (desirable). CIPD Level 3 (completed or working towards) is an advantage. Experience Previous experience in an administrative role; HR administration experience preferred. Experience working with HR systems Strong Microsoft Office skills, particularly Word and Excel. Compliance experience and ability to work autonomously in a fast-paced environment (highly desirable). Personal Attributes Excellent attention to detail and accuracy. Proactive, self-starter with a strong sense of ownership. Reliable, organised and able to manage multiple priorities. Flexible and adaptable to changing business needs. High level of integrity and professionalism when handling sensitive HR matters. Job Type: Full-time Experience: Human resources: 1 year (required) Work Location: Hybrid ( 1 day) London EC2A 1AH
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Feb 27, 2026
Full time
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Be part of a strong procurement team EMEA level opportunity About Our Client Global packaging company with some incredibly well known clients based in South East London Job Description Develop and execute sourcing strategies for assigned packaging categories, including supplier selection, onboarding, allocation, and sourcing events Own and manage relationships with key suppliers, delivering the supplier engagement framework and driving long term innovation through strategic alignment and regular reviews (e.g., T2T, QBRs). Serve as the Commercial Lead for the supply base, overseeing negotiations, contract finalization, and pricing strategies across assigned categories. Support local market projects and savings initiatives in collaboration with Product Development (PD) teams and commercial teams, contributing to cost optimization and innovation. Act as the escalation point for supplier related issues, including quality, capacity, pricing, and commercialization challenges. Lead promotional feasibility and capacity strategy development to support marketing and brand goals Support Stage Gate processes from early concept (0 3) through execution (4 6), ensuring supplier readiness and sourcing alignment. Review and ensure compliance with spend forecasts, contributing to accurate financial planning and reporting. Own the cost savings pipeline, identifying and delivering sourcing efficiencies across the EU region. Scout, develop and validate new suppliers that strengthen the supply base. Lead quarterly pricing forecasts (QPF) and contribute to global cost circularity initiatives. Make strategic recommendations and decisions within the Source to Contract (S2C) framework. The Successful Applicant A successful Category Manager (Packaging) should have: Experience in supply chain sourcing within the Packaging category Proven experience in strategic sourcing, supplier management, or procurement preferably within packaging, FMCG, or QSR sectors. Strong negotiation skills and commercial acumen. Commercial mindset and customer focus. Experience managing complex supplier networks across multiple markets. Excellent stakeholder management and communication skills. Familiarity with risk management, packaging related sustainability trends, and compliance frameworks. Proficiency in data analysis and forecasting tools. What's on Offer Competitive salary Generous 10% bonus and additional benefits package. Opportunity to work in London within a large organisation in the Transport & Distribution industry. Permanent role offering stability and career growth. This is a fantastic opportunity for a motivated individual to excel as a Category Manager (Packaging) in the Transport & Distribution industry. Apply now to take the next step in your career
Feb 27, 2026
Full time
Be part of a strong procurement team EMEA level opportunity About Our Client Global packaging company with some incredibly well known clients based in South East London Job Description Develop and execute sourcing strategies for assigned packaging categories, including supplier selection, onboarding, allocation, and sourcing events Own and manage relationships with key suppliers, delivering the supplier engagement framework and driving long term innovation through strategic alignment and regular reviews (e.g., T2T, QBRs). Serve as the Commercial Lead for the supply base, overseeing negotiations, contract finalization, and pricing strategies across assigned categories. Support local market projects and savings initiatives in collaboration with Product Development (PD) teams and commercial teams, contributing to cost optimization and innovation. Act as the escalation point for supplier related issues, including quality, capacity, pricing, and commercialization challenges. Lead promotional feasibility and capacity strategy development to support marketing and brand goals Support Stage Gate processes from early concept (0 3) through execution (4 6), ensuring supplier readiness and sourcing alignment. Review and ensure compliance with spend forecasts, contributing to accurate financial planning and reporting. Own the cost savings pipeline, identifying and delivering sourcing efficiencies across the EU region. Scout, develop and validate new suppliers that strengthen the supply base. Lead quarterly pricing forecasts (QPF) and contribute to global cost circularity initiatives. Make strategic recommendations and decisions within the Source to Contract (S2C) framework. The Successful Applicant A successful Category Manager (Packaging) should have: Experience in supply chain sourcing within the Packaging category Proven experience in strategic sourcing, supplier management, or procurement preferably within packaging, FMCG, or QSR sectors. Strong negotiation skills and commercial acumen. Commercial mindset and customer focus. Experience managing complex supplier networks across multiple markets. Excellent stakeholder management and communication skills. Familiarity with risk management, packaging related sustainability trends, and compliance frameworks. Proficiency in data analysis and forecasting tools. What's on Offer Competitive salary Generous 10% bonus and additional benefits package. Opportunity to work in London within a large organisation in the Transport & Distribution industry. Permanent role offering stability and career growth. This is a fantastic opportunity for a motivated individual to excel as a Category Manager (Packaging) in the Transport & Distribution industry. Apply now to take the next step in your career
A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback. Ideal candidates will possess strong communication and organizational skills, with experience in customer success or account management within SaaS or B2B contexts. Join a progressive team that values work-life balance and encourages professional growth.
Feb 27, 2026
Full time
A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback. Ideal candidates will possess strong communication and organizational skills, with experience in customer success or account management within SaaS or B2B contexts. Join a progressive team that values work-life balance and encourages professional growth.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Hello from the Recruiting Team at Customer.io! We're hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. In this role, you'll help manage high volumes of customer requests within our pooled support model and provide coverage for team members during periods of leave. We're deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform. This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You'll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team. Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale-while gaining valuable experience in a dynamic, customer-first SaaS company. Some of the things you'll do Triage and respond to customer tickets via email and Zoom Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few Identify complex issues and escalate to our technical support teams as appropriate Facilitate topic-focused onboarding calls and one-off support sessions as needed About You Self-starter who dives into new technology and isn't shy about asking well formed questions to get clarity Clear communicator who turns complex concepts into end-user friendly guidance Customer advocate who balances empathy with efficiency Get's a kick out of being able to impact many small businesses in the same day with thoughtful responses What we're looking for 2-3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS Comfortable communicating with customers via email and video calls Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes Familiarity with marketing automation platforms (Customer.io , Marketo, Braze, Iterable, ActiveCampaign, Klaviyo) Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources Logistics Hours : 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers Location : Remote, overlapping UK or Ireland business hours Contract: 6-months, with possible extension Collaboration : Works alongside Americas Scaled CS team Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.
Feb 27, 2026
Full time
Hello from the Recruiting Team at Customer.io! We're hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. In this role, you'll help manage high volumes of customer requests within our pooled support model and provide coverage for team members during periods of leave. We're deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform. This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You'll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team. Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale-while gaining valuable experience in a dynamic, customer-first SaaS company. Some of the things you'll do Triage and respond to customer tickets via email and Zoom Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few Identify complex issues and escalate to our technical support teams as appropriate Facilitate topic-focused onboarding calls and one-off support sessions as needed About You Self-starter who dives into new technology and isn't shy about asking well formed questions to get clarity Clear communicator who turns complex concepts into end-user friendly guidance Customer advocate who balances empathy with efficiency Get's a kick out of being able to impact many small businesses in the same day with thoughtful responses What we're looking for 2-3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS Comfortable communicating with customers via email and video calls Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes Familiarity with marketing automation platforms (Customer.io , Marketo, Braze, Iterable, ActiveCampaign, Klaviyo) Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources Logistics Hours : 20 hrs/week at $60 USD per hour, Mon-Fri availability between 9am-5pm GMT, flexible schedule based on the needs of the team and customers Location : Remote, overlapping UK or Ireland business hours Contract: 6-months, with possible extension Collaboration : Works alongside Americas Scaled CS team Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.
People Services Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised People Coordinator to join our Shared Services Team and play a vital role in supporting our people operations and employee experience. Guided by our values , integrity, bold, impactful, humble, and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing As a People Services Coordinator, you ll be the first point of contact for our employees and managers, providing friendly, accurate, and timely support across a wide range of people matters. You ll help keep our systems running smoothly, support key employee lifecycle processes, and take the lead on specific employee relations cases. Key Responsibilities Responding to general employee enquiries via phone and email, providing helpful and accurate information. Directing manager queries to the right person or team within the People function. Maintaining and updating our HR systems and records with precision and care. Taking the lead on ensuring compliance with UK law and Company policy in matters such as right to work documents and DBS checks, handling matters with care and integrity. Advising employees and managers on maternity, paternity, and adoption leave processes, providing administrative support for these processes. Assisting with onboarding processes for new starters and employees transferring via TUPE. Guiding managers through probationary period procedures to ensure fair and consistent management, contributing to a positive culture where employees feel supported. More about you - Experience in an HR or administrative role, ideally in a fast-paced environment. A passion for people and a commitment to delivering excellent service. Strong organisational skills and attention to detail. Confident communicator with a friendly and professional approach. Comfortable using HR systems and handling sensitive information. Eager to learn and grow ideally studying towards a CIPD Level 3 qualification or keen to start. Considerate and ready to both learn from and share your knowledge with colleagues to be part of a fantastic People Team. If you re a collaborative, solution-focused HR professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team transforming lives through the power of food, making a genuine difference for students across the UK.
Feb 27, 2026
Full time
People Services Coordinator Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised People Coordinator to join our Shared Services Team and play a vital role in supporting our people operations and employee experience. Guided by our values , integrity, bold, impactful, humble, and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing As a People Services Coordinator, you ll be the first point of contact for our employees and managers, providing friendly, accurate, and timely support across a wide range of people matters. You ll help keep our systems running smoothly, support key employee lifecycle processes, and take the lead on specific employee relations cases. Key Responsibilities Responding to general employee enquiries via phone and email, providing helpful and accurate information. Directing manager queries to the right person or team within the People function. Maintaining and updating our HR systems and records with precision and care. Taking the lead on ensuring compliance with UK law and Company policy in matters such as right to work documents and DBS checks, handling matters with care and integrity. Advising employees and managers on maternity, paternity, and adoption leave processes, providing administrative support for these processes. Assisting with onboarding processes for new starters and employees transferring via TUPE. Guiding managers through probationary period procedures to ensure fair and consistent management, contributing to a positive culture where employees feel supported. More about you - Experience in an HR or administrative role, ideally in a fast-paced environment. A passion for people and a commitment to delivering excellent service. Strong organisational skills and attention to detail. Confident communicator with a friendly and professional approach. Comfortable using HR systems and handling sensitive information. Eager to learn and grow ideally studying towards a CIPD Level 3 qualification or keen to start. Considerate and ready to both learn from and share your knowledge with colleagues to be part of a fantastic People Team. If you re a collaborative, solution-focused HR professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team transforming lives through the power of food, making a genuine difference for students across the UK.
A progressive SaaS company is seeking a Customer Success Manager in Glasgow to enhance client relationships and ensure their success with its products. This role supports customers through onboarding and ongoing assistance while being accountable for customer retention and growth metrics. Ideal candidates should have over 3 years of experience in customer success or account management, with proficiency in relevant CRM tools. Enjoy the flexibility of remote work, a vibrant team culture, and excellent opportunities for professional development.
Feb 27, 2026
Full time
A progressive SaaS company is seeking a Customer Success Manager in Glasgow to enhance client relationships and ensure their success with its products. This role supports customers through onboarding and ongoing assistance while being accountable for customer retention and growth metrics. Ideal candidates should have over 3 years of experience in customer success or account management, with proficiency in relevant CRM tools. Enjoy the flexibility of remote work, a vibrant team culture, and excellent opportunities for professional development.
Assistant Manager Cirencester Fashion Retail 29,000 + Bonus Are you an experienced Assistant Manager looking to take the next step in your retail career? This is an exciting opportunity to join a growing fashion retail business in Cirencester, where your leadership will play a key role in delivering exceptional customer service and strong sales performance. We're looking for a people-focused, commercial Assistant Manager who thrives in a fast-paced fashion retail environment. If you're passionate about delivering results and leading a motivated team, this could be the perfect fit for you. What's in it for you? 29,000 salary per annum Performance-related bonus scheme Staff discount across fashion and lifestyle products 33 days holiday (including bank holidays) with the option to buy more Private medical cover and pension scheme Access to a wide range of wellbeing and lifestyle benefits Career development within a supportive retail business The Role - Assistant Manager: As Assistant Manager , you'll support the Store Manager in all areas of retail operations. From team leadership to customer service and visual standards, you'll help ensure the store delivers an outstanding experience every day. Key responsibilities include: Driving daily operations and delivering store KPIs Leading and developing the retail team Providing excellent customer service at every touchpoint Supporting with recruitment, onboarding, and team training Maintaining high standards in visual merchandising and stock control Ensuring compliance with company policies and procedures About You: To succeed in this Assistant Manager role, you'll have a strong background in retail management and a passion for fashion. You'll be a confident leader, able to inspire your team and take ownership of the store when needed. We're looking for someone who: Has experience as an Assistant Manager, Supervisor or Team Leader in retail Is confident in delivering excellent customer service Brings a commercial mindset and understands how to drive results Has strong communication and team development skills Is passionate about fashion and the in-store experience This Assistant Manager position is ideal for someone ready to grow their retail career with a brand that values its people and customers. Apply today to explore your next step in fashion retail. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH33946
Feb 27, 2026
Full time
Assistant Manager Cirencester Fashion Retail 29,000 + Bonus Are you an experienced Assistant Manager looking to take the next step in your retail career? This is an exciting opportunity to join a growing fashion retail business in Cirencester, where your leadership will play a key role in delivering exceptional customer service and strong sales performance. We're looking for a people-focused, commercial Assistant Manager who thrives in a fast-paced fashion retail environment. If you're passionate about delivering results and leading a motivated team, this could be the perfect fit for you. What's in it for you? 29,000 salary per annum Performance-related bonus scheme Staff discount across fashion and lifestyle products 33 days holiday (including bank holidays) with the option to buy more Private medical cover and pension scheme Access to a wide range of wellbeing and lifestyle benefits Career development within a supportive retail business The Role - Assistant Manager: As Assistant Manager , you'll support the Store Manager in all areas of retail operations. From team leadership to customer service and visual standards, you'll help ensure the store delivers an outstanding experience every day. Key responsibilities include: Driving daily operations and delivering store KPIs Leading and developing the retail team Providing excellent customer service at every touchpoint Supporting with recruitment, onboarding, and team training Maintaining high standards in visual merchandising and stock control Ensuring compliance with company policies and procedures About You: To succeed in this Assistant Manager role, you'll have a strong background in retail management and a passion for fashion. You'll be a confident leader, able to inspire your team and take ownership of the store when needed. We're looking for someone who: Has experience as an Assistant Manager, Supervisor or Team Leader in retail Is confident in delivering excellent customer service Brings a commercial mindset and understands how to drive results Has strong communication and team development skills Is passionate about fashion and the in-store experience This Assistant Manager position is ideal for someone ready to grow their retail career with a brand that values its people and customers. Apply today to explore your next step in fashion retail. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH33946
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Feb 27, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.
Feb 27, 2026
Full time
A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Feb 27, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
Feb 27, 2026
Full time
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Feb 27, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Feb 27, 2026
Full time
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Feb 27, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Feb 27, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
