Here at Fresh we are are recruiting a dynamic, people-focused General Manager to lead operations at our 150 bed student accommodation development Stanley Studios in Portsmouth. As the senior leader on site, you'll need to be a decisive, commercially minded manager able to lead from the front and drive results across performance management, sales, compliance and customer experience. The Role: As General Manager you will have full accountability for the commercial and operational performance of the building. You will lead all site operations with a strong focus on driving sales maximising occupancy and delivering against business KPIs. Through tight operational control, effective forecasting and robust performance management you will ensure the site operates efficiently while delivering strong financial results and an outstanding customer experience. Key Responsibilities: Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets. Control site budgets, forecasting and expenditure Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant Act as the primary representative of the Fresh brand, managing stakeholder and client relationships Recruit, lead and develop the on-site team including performance management in line with company policies. Own the end-to-end resident journey from enquiry to check out Drive forward service standards, resident satisfaction and continuous improvement About you: You're a hands-on commercially minded leader with experience taking full responsibility for a residential, hospitality or service led operation. You will bring: Proven leadership and people management experience Strong commercial and financial acumen with a track record of delivering sales or revenue targets Confidence in managing compliance, safety and operational risk A genuine passion for people, service and community-building The ability to make decisions under pressure and lead from the front Think you hold these qualities and skills? Apply today! Success in this role means maintaining consistently high occupancy levels with strong rebooker rates, delivering positive NPS results, and fostering an engaged, high-performing team. The postholder will ensure exceptional client feedback, uphold full compliance with zero major audit issues, and create a thriving, vibrant resident community where people feel supported, connected, and proud to live. Benefits of working at Fresh? We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to 'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind. Be part of an award-winning culture that celebrates excellence and innovation. Work in an environment with a strong focus on wellbeing and community connection. Join a business recognised for delivering market-leading resident satisfaction. Benefit from clear opportunities for career progression within a growing organisation. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We're looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!
Apr 04, 2026
Full time
Here at Fresh we are are recruiting a dynamic, people-focused General Manager to lead operations at our 150 bed student accommodation development Stanley Studios in Portsmouth. As the senior leader on site, you'll need to be a decisive, commercially minded manager able to lead from the front and drive results across performance management, sales, compliance and customer experience. The Role: As General Manager you will have full accountability for the commercial and operational performance of the building. You will lead all site operations with a strong focus on driving sales maximising occupancy and delivering against business KPIs. Through tight operational control, effective forecasting and robust performance management you will ensure the site operates efficiently while delivering strong financial results and an outstanding customer experience. Key Responsibilities: Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets. Control site budgets, forecasting and expenditure Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant Act as the primary representative of the Fresh brand, managing stakeholder and client relationships Recruit, lead and develop the on-site team including performance management in line with company policies. Own the end-to-end resident journey from enquiry to check out Drive forward service standards, resident satisfaction and continuous improvement About you: You're a hands-on commercially minded leader with experience taking full responsibility for a residential, hospitality or service led operation. You will bring: Proven leadership and people management experience Strong commercial and financial acumen with a track record of delivering sales or revenue targets Confidence in managing compliance, safety and operational risk A genuine passion for people, service and community-building The ability to make decisions under pressure and lead from the front Think you hold these qualities and skills? Apply today! Success in this role means maintaining consistently high occupancy levels with strong rebooker rates, delivering positive NPS results, and fostering an engaged, high-performing team. The postholder will ensure exceptional client feedback, uphold full compliance with zero major audit issues, and create a thriving, vibrant resident community where people feel supported, connected, and proud to live. Benefits of working at Fresh? We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to 'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind. Be part of an award-winning culture that celebrates excellence and innovation. Work in an environment with a strong focus on wellbeing and community connection. Join a business recognised for delivering market-leading resident satisfaction. Benefit from clear opportunities for career progression within a growing organisation. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We're looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!
Join Our Team as a Butchery Manager About the Role We are looking for a skilled and passionate Butchery Manager to lead our meat department. In this vital role, you will oversee daily operations, uphold the highest standards of food safety and quality, and motivate a team of talented butchers. If you have strong leadership skills, deep knowledge of butchery techniques, and a commitment to excellent customer service, we want to hear from you. This position offers an exciting opportunity to be a key player in maintaining our reputation as a centre of excellence in meat products. Key Responsibilities Oversee daily butchery operations, including stock management, ordering, and inventory control. Lead, train, and supervise a team of butchers to ensure smooth workflow, safety, and high standards. Ensure meat products are prepared and presented to meet quality standards and customer expectations. Enforce food safety protocols in line with industry regulations and company policies. Maintain impeccable hygiene and cleanliness standards within the department. Stay informed about industry trends, new products, and best practices in butchery and food safety. What We're Looking For Proven experience in food production, culinary arts, or similar roles within butcher shops or restaurants. In-depth knowledge of butchery techniques, food prep, and presentation standards. Strong understanding of food safety regulations and hygiene practices. Prior supervisory or managerial experience in a kitchen or retail environment is preferred. Excellent organisational skills, with the ability to juggle multiple tasks efficiently. Effective communication skills and a natural leader who can inspire and support a team. Relevant qualifications or certifications in food safety or culinary arts are a plus. Why Join Us? This is an exceptional opportunity for a dedicated professional to lead a vibrant team within a reputable establishment committed to quality and service excellence. INDLP
Apr 04, 2026
Full time
Join Our Team as a Butchery Manager About the Role We are looking for a skilled and passionate Butchery Manager to lead our meat department. In this vital role, you will oversee daily operations, uphold the highest standards of food safety and quality, and motivate a team of talented butchers. If you have strong leadership skills, deep knowledge of butchery techniques, and a commitment to excellent customer service, we want to hear from you. This position offers an exciting opportunity to be a key player in maintaining our reputation as a centre of excellence in meat products. Key Responsibilities Oversee daily butchery operations, including stock management, ordering, and inventory control. Lead, train, and supervise a team of butchers to ensure smooth workflow, safety, and high standards. Ensure meat products are prepared and presented to meet quality standards and customer expectations. Enforce food safety protocols in line with industry regulations and company policies. Maintain impeccable hygiene and cleanliness standards within the department. Stay informed about industry trends, new products, and best practices in butchery and food safety. What We're Looking For Proven experience in food production, culinary arts, or similar roles within butcher shops or restaurants. In-depth knowledge of butchery techniques, food prep, and presentation standards. Strong understanding of food safety regulations and hygiene practices. Prior supervisory or managerial experience in a kitchen or retail environment is preferred. Excellent organisational skills, with the ability to juggle multiple tasks efficiently. Effective communication skills and a natural leader who can inspire and support a team. Relevant qualifications or certifications in food safety or culinary arts are a plus. Why Join Us? This is an exceptional opportunity for a dedicated professional to lead a vibrant team within a reputable establishment committed to quality and service excellence. INDLP
Join Our Team as a Butchery Manager About the Role We are looking for a skilled and passionate Butchery Manager to lead our meat department. In this vital role, you will oversee daily operations, uphold the highest standards of food safety and quality, and motivate a team of talented butchers. If you have strong leadership skills, deep knowledge of butchery techniques, and a commitment to excellent customer service, we want to hear from you. This position offers an exciting opportunity to be a key player in maintaining our reputation as a centre of excellence in meat products. Key Responsibilities Oversee daily butchery operations, including stock management, ordering, and inventory control. Lead, train, and supervise a team of butchers to ensure smooth workflow, safety, and high standards. Ensure meat products are prepared and presented to meet quality standards and customer expectations. Enforce food safety protocols in line with industry regulations and company policies. Maintain impeccable hygiene and cleanliness standards within the department. Stay informed about industry trends, new products, and best practices in butchery and food safety. What We re Looking For Proven experience in food production, culinary arts, or similar roles within butcher shops or restaurants. In-depth knowledge of butchery techniques, food prep, and presentation standards. Strong understanding of food safety regulations and hygiene practices. Prior supervisory or managerial experience in a kitchen or retail environment is preferred. Excellent organisational skills, with the ability to juggle multiple tasks efficiently. Effective communication skills and a natural leader who can inspire and support a team. Relevant qualifications or certifications in food safety or culinary arts are a plus. Why Join Us? This is an exceptional opportunity for a dedicated professional to lead a vibrant team within a reputable establishment committed to quality and service excellence. INDBRI
Apr 03, 2026
Full time
Join Our Team as a Butchery Manager About the Role We are looking for a skilled and passionate Butchery Manager to lead our meat department. In this vital role, you will oversee daily operations, uphold the highest standards of food safety and quality, and motivate a team of talented butchers. If you have strong leadership skills, deep knowledge of butchery techniques, and a commitment to excellent customer service, we want to hear from you. This position offers an exciting opportunity to be a key player in maintaining our reputation as a centre of excellence in meat products. Key Responsibilities Oversee daily butchery operations, including stock management, ordering, and inventory control. Lead, train, and supervise a team of butchers to ensure smooth workflow, safety, and high standards. Ensure meat products are prepared and presented to meet quality standards and customer expectations. Enforce food safety protocols in line with industry regulations and company policies. Maintain impeccable hygiene and cleanliness standards within the department. Stay informed about industry trends, new products, and best practices in butchery and food safety. What We re Looking For Proven experience in food production, culinary arts, or similar roles within butcher shops or restaurants. In-depth knowledge of butchery techniques, food prep, and presentation standards. Strong understanding of food safety regulations and hygiene practices. Prior supervisory or managerial experience in a kitchen or retail environment is preferred. Excellent organisational skills, with the ability to juggle multiple tasks efficiently. Effective communication skills and a natural leader who can inspire and support a team. Relevant qualifications or certifications in food safety or culinary arts are a plus. Why Join Us? This is an exceptional opportunity for a dedicated professional to lead a vibrant team within a reputable establishment committed to quality and service excellence. INDBRI
Kerry Robert Associates is looking for an experienced Senior Financial Controller to join a well-established hotel resort located within Scotland . This is an excellent opportunity for a commercially focused finance professional with extensive hospitality experience. Our client is a well-respected company with a large hotel portfolio throughout the UK and Europe. In this role you will be working closely with the regional teams, hotel general manager, stakeholders and liaising with head office on a frequent basis, playing a vital role in driving financial performance and supporting strategic decision-making. The successful candidate needs to have a strong understanding of hotel operations and must have a proven track record in managing multi-department income streams. Our client is looking for a proactive, opportunity-driven professional with experience in self-accounting hotels who can manage and drive financial performance. Requirements Key skills required : Hotel Financial Controller experience (min 3 years + ) Extremely commercial and understands hotels well Strong self-accounting experience A forward-thinking person who embraces technology IT proficient in hotel PMS/EPOS systems A natural leader who can motivate and lead a small finance team Excellent communication skills with the ability to build relationships across departments Benefits Salary package: up to 85,000+ plus annual bonus and great company benefits ( ) Candidates must be eligible to work in the UK
Apr 03, 2026
Full time
Kerry Robert Associates is looking for an experienced Senior Financial Controller to join a well-established hotel resort located within Scotland . This is an excellent opportunity for a commercially focused finance professional with extensive hospitality experience. Our client is a well-respected company with a large hotel portfolio throughout the UK and Europe. In this role you will be working closely with the regional teams, hotel general manager, stakeholders and liaising with head office on a frequent basis, playing a vital role in driving financial performance and supporting strategic decision-making. The successful candidate needs to have a strong understanding of hotel operations and must have a proven track record in managing multi-department income streams. Our client is looking for a proactive, opportunity-driven professional with experience in self-accounting hotels who can manage and drive financial performance. Requirements Key skills required : Hotel Financial Controller experience (min 3 years + ) Extremely commercial and understands hotels well Strong self-accounting experience A forward-thinking person who embraces technology IT proficient in hotel PMS/EPOS systems A natural leader who can motivate and lead a small finance team Excellent communication skills with the ability to build relationships across departments Benefits Salary package: up to 85,000+ plus annual bonus and great company benefits ( ) Candidates must be eligible to work in the UK
Wedding Events manager - Lead standout weddings in North Hertfordshire with a people-first team C&B Operations Manager role offering real autonomy, high staff morale, and the chance to lead exceptional guest experiences at a unique and distinctive North Hertfordshire venue known for quality and personality. We're recruiting a C&B Operations Manager to own Front of House delivery at a premium countryside weddings and events venue in North Hertfordshire. This is a senior, trusted position where calm leadership, attention to detail, and pride in service make a visible difference on every event day. The business is widely regarded for doing things properly - with strong staff morale, clear values, and a genuine commitment to quality and character. Due to the rural setting, you'll need to be comfortable travelling to and from a countryside location in North Hertfordshire. What you'll get Salary: 30,000 - 34,000 Full-time, permanent role Pension scheme Enhanced holiday and health benefits linked to long service Autonomy to influence standards, training, and service delivery What you'll be doing As C&B Operations Manager, you'll lead the FOH team to deliver confident, seamless weddings and events: Lead, coach, and develop Team Leaders and FOH staff Recruit, train, and retain a motivated, professional team Manage rotas, staffing levels, and deployment Own service standards and the end-to-end guest experience Act as a calm senior presence on event days Work closely with kitchen and events teams Maintain presentation standards and ensure compliance What we're looking for This C&B Operations Manager role will suit you if you have: Senior FOH or hospitality management experience (events or premium service ideal) Strong people leadership and organisational skills Calm decision-making under pressure A values-led approach aligned with quality and personality The ability to reliably commute to a countryside venue in North Hertfordshire If you're looking for a C&B Operations Manager role in North Hertfordshire where leadership, culture, and individuality truly matter, apply now. Apply now Job Number (phone number removed) IND / F&B Role C&B Operations Manager Location North Hertfordshire Consultant: Kevin Thomas Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 03, 2026
Full time
Wedding Events manager - Lead standout weddings in North Hertfordshire with a people-first team C&B Operations Manager role offering real autonomy, high staff morale, and the chance to lead exceptional guest experiences at a unique and distinctive North Hertfordshire venue known for quality and personality. We're recruiting a C&B Operations Manager to own Front of House delivery at a premium countryside weddings and events venue in North Hertfordshire. This is a senior, trusted position where calm leadership, attention to detail, and pride in service make a visible difference on every event day. The business is widely regarded for doing things properly - with strong staff morale, clear values, and a genuine commitment to quality and character. Due to the rural setting, you'll need to be comfortable travelling to and from a countryside location in North Hertfordshire. What you'll get Salary: 30,000 - 34,000 Full-time, permanent role Pension scheme Enhanced holiday and health benefits linked to long service Autonomy to influence standards, training, and service delivery What you'll be doing As C&B Operations Manager, you'll lead the FOH team to deliver confident, seamless weddings and events: Lead, coach, and develop Team Leaders and FOH staff Recruit, train, and retain a motivated, professional team Manage rotas, staffing levels, and deployment Own service standards and the end-to-end guest experience Act as a calm senior presence on event days Work closely with kitchen and events teams Maintain presentation standards and ensure compliance What we're looking for This C&B Operations Manager role will suit you if you have: Senior FOH or hospitality management experience (events or premium service ideal) Strong people leadership and organisational skills Calm decision-making under pressure A values-led approach aligned with quality and personality The ability to reliably commute to a countryside venue in North Hertfordshire If you're looking for a C&B Operations Manager role in North Hertfordshire where leadership, culture, and individuality truly matter, apply now. Apply now Job Number (phone number removed) IND / F&B Role C&B Operations Manager Location North Hertfordshire Consultant: Kevin Thomas Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
A well known hotel business is looking to hire a qualified ACA/ACCA/CIMA qualified candidate to join its finance function. You will play a key role in driving the hotel's financial performance through strategic planning, budgeting, forecasting, and performance analysis. This role will ensure financial plans are aligned with business objectives, provide actionable insights to senior management, and support decision-making to optimize profitability and operational efficiency. Main duties include: Lead and coordinate the annual budgeting process across all hotel departments, ensuring alignment with corporate guidelines and strategic objectives. Drive the 5-Year Plan exercise, incorporating market trends, business strategy, and capital investment plans. Work closely with department heads to consolidate detailed revenue, expense, and capital expenditure budgets. Prepare clear budget presentation materials for senior leadership and ownership. Prepare and update rolling forecasts (monthly/quarterly) to track business performance against budget and market conditions. Produce monthly cash flow forecasts and interest costs & income forecasts, ensuring accuracy and early identification of funding or liquidity issues. Identify variances between actual results and budget/forecast, and recommend corrective actions. Support operational teams with financial insights to improve efficiency and cost management. Develop and maintain financial models for scenario analysis, business cases, and investment appraisals. Provide regular KPI dashboards and management reports for General Manager, Executive Committee, and owners. Analyze market trends, competitive benchmarks, and internal performance to identify growth and profitability opportunities. Act as a finance business partner to General Manager and department heads, offering guidance on financial implications of operational decisions. Collaborate with Sales, Revenue Management, and Operations teams to optimize pricing strategies, cost structures, and revenue streams. Support decision-making on new initiatives, renovations, and capital projects. You will be ACA/ACCA/CIMA qualified with an FP&A background. Hospitality experience would be highly desirable. This is a chance to join a brand name with continued growth plans
Apr 03, 2026
Full time
A well known hotel business is looking to hire a qualified ACA/ACCA/CIMA qualified candidate to join its finance function. You will play a key role in driving the hotel's financial performance through strategic planning, budgeting, forecasting, and performance analysis. This role will ensure financial plans are aligned with business objectives, provide actionable insights to senior management, and support decision-making to optimize profitability and operational efficiency. Main duties include: Lead and coordinate the annual budgeting process across all hotel departments, ensuring alignment with corporate guidelines and strategic objectives. Drive the 5-Year Plan exercise, incorporating market trends, business strategy, and capital investment plans. Work closely with department heads to consolidate detailed revenue, expense, and capital expenditure budgets. Prepare clear budget presentation materials for senior leadership and ownership. Prepare and update rolling forecasts (monthly/quarterly) to track business performance against budget and market conditions. Produce monthly cash flow forecasts and interest costs & income forecasts, ensuring accuracy and early identification of funding or liquidity issues. Identify variances between actual results and budget/forecast, and recommend corrective actions. Support operational teams with financial insights to improve efficiency and cost management. Develop and maintain financial models for scenario analysis, business cases, and investment appraisals. Provide regular KPI dashboards and management reports for General Manager, Executive Committee, and owners. Analyze market trends, competitive benchmarks, and internal performance to identify growth and profitability opportunities. Act as a finance business partner to General Manager and department heads, offering guidance on financial implications of operational decisions. Collaborate with Sales, Revenue Management, and Operations teams to optimize pricing strategies, cost structures, and revenue streams. Support decision-making on new initiatives, renovations, and capital projects. You will be ACA/ACCA/CIMA qualified with an FP&A background. Hospitality experience would be highly desirable. This is a chance to join a brand name with continued growth plans
Job Description - Mobilisation Manager (North) Location: Manchester Head Office with regular travel across the northern portfolio Reporting To: Head of Operations Department: Operations - Flow Student (MCR Property Group) Salary: Up to £55,000 per annum depending on experience. Bonus: Performance-related bonus linked to delivery against agreed mobilisation and operational KPIs Role Overview The Mobilisation Manager will lead the successful mobilisation of new Flow Student properties across the northern region, ensuring that all operational, compliance, technology, supplier and people elements are fully established prior to opening or operational transition. The role sits at the centre of new property onboarding and will work closely with construction teams, asset management, marketing, finance, and operational site teams to ensure a seamless handover into live operations.The Mobilisation Manager will create and deliver structured mobilisation programmes, ensuring that buildings, teams, systems and operational processes are fully prepared to deliver the Flow Student resident experience from day one.In addition to property mobilisation, this role will lead operational improvement and business critical projects across the portfolio when mobilisation activity is not underway. Key Responsibilities Lead and manage the end-to-end mobilisation process for new student accommodation sites, refurbishments, or operational transitions. Create and manage detailed mobilisation project plans covering all operational readiness milestones. Coordinate cross-departmental activity across operations, construction, marketing, IT, finance and HR to ensure mobilisation timelines are achieved. Develop mobilisation frameworks, playbooks and checklists to standardise property launches across the Flow Student portfolio. Support the recruitment, onboarding and training of new site teams including Accommodation Managers, Customer Service teams, maintenance teams and security. Coordinate procurement and onboarding of suppliers including facilities management, cleaning, security, utilities, waste management and other operational services. Oversee installation and readiness of technology systems including access control, CCTV, Wi-Fi infrastructure, property management systems (PMS), CRM integration, and compliance platforms. Ensure all statutory compliance requirements are completed prior to opening including fire safety, health & safety documentation, risk assessments, compliance certification and safety systems. Work closely with construction and asset management teams to coordinate FF&E delivery, building snagging programmes and room readiness plans. Ensure bedrooms, communal areas, and operational spaces are fully prepared to the required Flow Student brand and operational standards before handover. Coordinate operational documentation including SOPs, policies, compliance records, operational handbooks and training guides. Manage mobilisation budgets where required and ensure supplier costs remain within agreed parameters. Produce mobilisation progress reports, project dashboards and risk registers for senior leadership review. Identify risks, delays or operational gaps early and implement mitigation strategies. Support site teams during the early operational phase to ensure a smooth transition into steady-state operations. Act as the operational bridge between development/completion and day-to-day property management. Lead operational improvement projects across the portfolio including systems implementation, process improvement and operational efficiencies. Performance & Bonus KPIs Delivery of mobilisation programmes within agreed timelines. Operational readiness of buildings prior to handover (systems, staffing, compliance and suppliers in place). Successful implementation of operational systems including property management platforms and access control. Compliance readiness including fire safety documentation, statutory certifications and risk assessments. Smooth transition to operational teams with minimal disruption to residents or operational delivery. Delivery of operational projects that improve efficiency, compliance or resident experience across the portfolio. Experience & Skills Experience delivering mobilisation or operational setup projects within PBSA, residential, hospitality or property sectors. Strong project management capability with the ability to manage complex timelines and multiple stakeholders. Strong organisational skills with the ability to coordinate multiple workstreams simultaneously. Excellent stakeholder engagement and communication skills. Strong understanding of building readiness, operational compliance and property operations. Commercial awareness and ability to manage suppliers and operational budgets. Strong IT skills including Microsoft Office and project planning tools. Ability to work independently, take ownership and deliver projects to completion. Personal Attributes Highly organised and detail focused. Problem solving mindset with the ability to manage changing priorities. Ability to work at pace in a fast-growing property environment. Strong leadership presence and ability to influence teams without direct authority. Flexible and willing to travel to sites across the portfolio. About Flow Student Flow Student is the national student living brand from MCR Property Group, bringing together a growing portfolio of purpose-built student accommodation across the UK. Our mission is to create environments where students can live, study and grow with ease, combining high-quality accommodation with strong operational delivery and a focus on resident wellbeing.
Apr 03, 2026
Full time
Job Description - Mobilisation Manager (North) Location: Manchester Head Office with regular travel across the northern portfolio Reporting To: Head of Operations Department: Operations - Flow Student (MCR Property Group) Salary: Up to £55,000 per annum depending on experience. Bonus: Performance-related bonus linked to delivery against agreed mobilisation and operational KPIs Role Overview The Mobilisation Manager will lead the successful mobilisation of new Flow Student properties across the northern region, ensuring that all operational, compliance, technology, supplier and people elements are fully established prior to opening or operational transition. The role sits at the centre of new property onboarding and will work closely with construction teams, asset management, marketing, finance, and operational site teams to ensure a seamless handover into live operations.The Mobilisation Manager will create and deliver structured mobilisation programmes, ensuring that buildings, teams, systems and operational processes are fully prepared to deliver the Flow Student resident experience from day one.In addition to property mobilisation, this role will lead operational improvement and business critical projects across the portfolio when mobilisation activity is not underway. Key Responsibilities Lead and manage the end-to-end mobilisation process for new student accommodation sites, refurbishments, or operational transitions. Create and manage detailed mobilisation project plans covering all operational readiness milestones. Coordinate cross-departmental activity across operations, construction, marketing, IT, finance and HR to ensure mobilisation timelines are achieved. Develop mobilisation frameworks, playbooks and checklists to standardise property launches across the Flow Student portfolio. Support the recruitment, onboarding and training of new site teams including Accommodation Managers, Customer Service teams, maintenance teams and security. Coordinate procurement and onboarding of suppliers including facilities management, cleaning, security, utilities, waste management and other operational services. Oversee installation and readiness of technology systems including access control, CCTV, Wi-Fi infrastructure, property management systems (PMS), CRM integration, and compliance platforms. Ensure all statutory compliance requirements are completed prior to opening including fire safety, health & safety documentation, risk assessments, compliance certification and safety systems. Work closely with construction and asset management teams to coordinate FF&E delivery, building snagging programmes and room readiness plans. Ensure bedrooms, communal areas, and operational spaces are fully prepared to the required Flow Student brand and operational standards before handover. Coordinate operational documentation including SOPs, policies, compliance records, operational handbooks and training guides. Manage mobilisation budgets where required and ensure supplier costs remain within agreed parameters. Produce mobilisation progress reports, project dashboards and risk registers for senior leadership review. Identify risks, delays or operational gaps early and implement mitigation strategies. Support site teams during the early operational phase to ensure a smooth transition into steady-state operations. Act as the operational bridge between development/completion and day-to-day property management. Lead operational improvement projects across the portfolio including systems implementation, process improvement and operational efficiencies. Performance & Bonus KPIs Delivery of mobilisation programmes within agreed timelines. Operational readiness of buildings prior to handover (systems, staffing, compliance and suppliers in place). Successful implementation of operational systems including property management platforms and access control. Compliance readiness including fire safety documentation, statutory certifications and risk assessments. Smooth transition to operational teams with minimal disruption to residents or operational delivery. Delivery of operational projects that improve efficiency, compliance or resident experience across the portfolio. Experience & Skills Experience delivering mobilisation or operational setup projects within PBSA, residential, hospitality or property sectors. Strong project management capability with the ability to manage complex timelines and multiple stakeholders. Strong organisational skills with the ability to coordinate multiple workstreams simultaneously. Excellent stakeholder engagement and communication skills. Strong understanding of building readiness, operational compliance and property operations. Commercial awareness and ability to manage suppliers and operational budgets. Strong IT skills including Microsoft Office and project planning tools. Ability to work independently, take ownership and deliver projects to completion. Personal Attributes Highly organised and detail focused. Problem solving mindset with the ability to manage changing priorities. Ability to work at pace in a fast-growing property environment. Strong leadership presence and ability to influence teams without direct authority. Flexible and willing to travel to sites across the portfolio. About Flow Student Flow Student is the national student living brand from MCR Property Group, bringing together a growing portfolio of purpose-built student accommodation across the UK. Our mission is to create environments where students can live, study and grow with ease, combining high-quality accommodation with strong operational delivery and a focus on resident wellbeing.
We are looking for a dedicated and experienced Chef Manager to lead the kitchen at our school. This is a fantastic opportunity for someone who enjoys preparing fresh, nutritious meals while working in a rewarding environment. With term-time-only working hours, this role is perfect for family life, giving you the opportunity to work while your children are at school and enjoy evenings, weekends, and school holidays at home. Benefits of Chef Manager 39 weeks per year Great work-life balance with education hours Opportunity to lead your own kitchen Supportive company and career progression opportunities Responsibilities of Chef Manager Leading and motivating the kitchen team to deliver high-quality, nutritious meals Managing daily kitchen operations, including food preparation and service Maintaining excellent standards of food safety, hygiene, and compliance Managing stock, ordering, and budgets effectively Creating fresh, balanced menus suitable for a school environment About you Previous experience as a Chef Manager, Head Chef, or similar role Strong leadership and organisational skills Experience in contract catering or education catering preferred Passion for fresh food and delivering great service Knowledge of food safety and allergen management
Apr 03, 2026
Full time
We are looking for a dedicated and experienced Chef Manager to lead the kitchen at our school. This is a fantastic opportunity for someone who enjoys preparing fresh, nutritious meals while working in a rewarding environment. With term-time-only working hours, this role is perfect for family life, giving you the opportunity to work while your children are at school and enjoy evenings, weekends, and school holidays at home. Benefits of Chef Manager 39 weeks per year Great work-life balance with education hours Opportunity to lead your own kitchen Supportive company and career progression opportunities Responsibilities of Chef Manager Leading and motivating the kitchen team to deliver high-quality, nutritious meals Managing daily kitchen operations, including food preparation and service Maintaining excellent standards of food safety, hygiene, and compliance Managing stock, ordering, and budgets effectively Creating fresh, balanced menus suitable for a school environment About you Previous experience as a Chef Manager, Head Chef, or similar role Strong leadership and organisational skills Experience in contract catering or education catering preferred Passion for fresh food and delivering great service Knowledge of food safety and allergen management
Operations Capability Manager Location: Barnstaple Type: Full-time, Permanent Salary: up to £60,000 The Company Our client delivers high-quality services while maintaining a strong, supportive team culture. We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people. The role of Operations Capability Manager This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team. You will directly manage a small team, including Team Leaders, ensuring performance, engagement, and continuous development. Key Responsibilities of the Operations Capability Manager Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders Make timely, well-informed decisions in a fast-moving environment Act as a hands-on leader stepping in where needed to get the job done Coach, mentor, and develop a team of service operators, fostering a high-performance culture Support and develop Team Leaders to strengthen leadership capability Drive accountability, ownership, and continuous improvement across the team Identify operational challenges and implement practical, scalable solutions Monitor performance metrics and take proactive action to improve outcomes Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction What We're Looking for in the role of Operations Capability Manager Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups) A decisive, action-oriented leader who can think on their feet Strong people management skills with a genuine passion for developing others Hands-on approach with a willingness to roll up your sleeves Experience managing team leaders or supervisors Excellent problem-solving and organisational skills Resilient, adaptable, and comfortable managing competing priorities Strong communication skills with the ability to influence and engage What's on offer for the Operations Capability Manager The opportunity to shape and influence operations in a growing, independent business A collaborative, people-first culture Autonomy to make decisions and drive change Ongoing development and career progression opportunities Cooper Golding is acting as an Employment agency for the purposes of this role.
Apr 03, 2026
Full time
Operations Capability Manager Location: Barnstaple Type: Full-time, Permanent Salary: up to £60,000 The Company Our client delivers high-quality services while maintaining a strong, supportive team culture. We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people. The role of Operations Capability Manager This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team. You will directly manage a small team, including Team Leaders, ensuring performance, engagement, and continuous development. Key Responsibilities of the Operations Capability Manager Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders Make timely, well-informed decisions in a fast-moving environment Act as a hands-on leader stepping in where needed to get the job done Coach, mentor, and develop a team of service operators, fostering a high-performance culture Support and develop Team Leaders to strengthen leadership capability Drive accountability, ownership, and continuous improvement across the team Identify operational challenges and implement practical, scalable solutions Monitor performance metrics and take proactive action to improve outcomes Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction What We're Looking for in the role of Operations Capability Manager Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups) A decisive, action-oriented leader who can think on their feet Strong people management skills with a genuine passion for developing others Hands-on approach with a willingness to roll up your sleeves Experience managing team leaders or supervisors Excellent problem-solving and organisational skills Resilient, adaptable, and comfortable managing competing priorities Strong communication skills with the ability to influence and engage What's on offer for the Operations Capability Manager The opportunity to shape and influence operations in a growing, independent business A collaborative, people-first culture Autonomy to make decisions and drive change Ongoing development and career progression opportunities Cooper Golding is acting as an Employment agency for the purposes of this role.
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Apr 03, 2026
Full time
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
The Financial Controller will report directly to the CEO and will lead a finance team responsible for payroll, purchase ledger, credit control, and operational cost management. The role is crucial in ensuring accurate financial control over labour-intensive contracts, maintaining margin performance, and providing actionable insight to support operational decision-making. Responsibilities include but are not limited to: Overseeing payroll operations for over 2000 employees across weekly, fortnightly, and monthly payroll cycles Ensuring payroll processes are accurate, compliant and efficiently executed Preparing monthly management accounts and financial reports for senior leadership Maintaining strong financial controls, reconciliations, and supporting year-end audits Monitoring labour costs across contracts, teams, and regions, highlighting any variances or emerging margin erosion Producing detailed labour cost analyses, variance reports, and investigating anomalies such as overtime or excess hours Leading and developing the finance team, ensuring operational efficiency, clear processes, and accountability Working with operational teams to ensure cost-effective resource utilisation and financial discipline Identifying opportunities to improve financial systems, reporting, and operational processes Supporting the implementation of improved financial controls and automation where appropriate Providing commercial insight to operational leadership teams and challenging cost performance constructively Candidate requirements: Qualified accountant (ACA, ACCA, CIMA) or highly experienced Financial Controller - Part-qualified is also considered Proven experience managing finance teams in operationally focused businesses Comfortable overseeing high-volume, multi-cycle payroll environments Strong attention to detail and commitment to financial control discipline Experienced working closely with operational leadership teams Exposure to facilities management, cleaning, logistics, retail, hospitality, or similar large hourly workforce environments would be advantageous Strong interpersonal skills and the ability to build effective relationships across the business Salary: Competitive Working Hours: 37.5 hours per week, Monday-Friday. This is a fully office based position, with free parking on-site Benefits include: Health cash plan, death in service, team volunteering days, annual company-wide social events, birthday leave and various in-house schemes to forward hard-work and promote a positive, team orientated culture. This is an excellent opportunity for a proactive finance professional to take ownership of a complex operational finance function, influence business performance, and contribute directly to the ongoing growth and success of a dynamic organisation. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 03, 2026
Full time
The Financial Controller will report directly to the CEO and will lead a finance team responsible for payroll, purchase ledger, credit control, and operational cost management. The role is crucial in ensuring accurate financial control over labour-intensive contracts, maintaining margin performance, and providing actionable insight to support operational decision-making. Responsibilities include but are not limited to: Overseeing payroll operations for over 2000 employees across weekly, fortnightly, and monthly payroll cycles Ensuring payroll processes are accurate, compliant and efficiently executed Preparing monthly management accounts and financial reports for senior leadership Maintaining strong financial controls, reconciliations, and supporting year-end audits Monitoring labour costs across contracts, teams, and regions, highlighting any variances or emerging margin erosion Producing detailed labour cost analyses, variance reports, and investigating anomalies such as overtime or excess hours Leading and developing the finance team, ensuring operational efficiency, clear processes, and accountability Working with operational teams to ensure cost-effective resource utilisation and financial discipline Identifying opportunities to improve financial systems, reporting, and operational processes Supporting the implementation of improved financial controls and automation where appropriate Providing commercial insight to operational leadership teams and challenging cost performance constructively Candidate requirements: Qualified accountant (ACA, ACCA, CIMA) or highly experienced Financial Controller - Part-qualified is also considered Proven experience managing finance teams in operationally focused businesses Comfortable overseeing high-volume, multi-cycle payroll environments Strong attention to detail and commitment to financial control discipline Experienced working closely with operational leadership teams Exposure to facilities management, cleaning, logistics, retail, hospitality, or similar large hourly workforce environments would be advantageous Strong interpersonal skills and the ability to build effective relationships across the business Salary: Competitive Working Hours: 37.5 hours per week, Monday-Friday. This is a fully office based position, with free parking on-site Benefits include: Health cash plan, death in service, team volunteering days, annual company-wide social events, birthday leave and various in-house schemes to forward hard-work and promote a positive, team orientated culture. This is an excellent opportunity for a proactive finance professional to take ownership of a complex operational finance function, influence business performance, and contribute directly to the ongoing growth and success of a dynamic organisation. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
We're recruiting an experienced Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for CH&CO on a part time basis, contracted to 21 hours per week. As a Cafe Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as CH&CO's next Cafe Manager? Here's what you need to know before applying to be a Cafe Manager with Compass Group UK&I: Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities: Great operational training and development Life assurance scheme Personal Development and Training opportunities - We are passionate about our growing team A great wellbeing strategy - including access to our Employee Assistance Programme Regular social events and communication with our leaders A holiday purchase scheme Access to some great high street discount vouchers Here's an idea of what your shift patterns will be: Variable shifts Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Cafe Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate Job Reference: com/2703/(phone number removed)/(phone number removed)/BU and Gather CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 03, 2026
Full time
We're recruiting an experienced Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for CH&CO on a part time basis, contracted to 21 hours per week. As a Cafe Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as CH&CO's next Cafe Manager? Here's what you need to know before applying to be a Cafe Manager with Compass Group UK&I: Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities: Great operational training and development Life assurance scheme Personal Development and Training opportunities - We are passionate about our growing team A great wellbeing strategy - including access to our Employee Assistance Programme Regular social events and communication with our leaders A holiday purchase scheme Access to some great high street discount vouchers Here's an idea of what your shift patterns will be: Variable shifts Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Cafe Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate Job Reference: com/2703/(phone number removed)/(phone number removed)/BU and Gather CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for Universities on a full time basis, contracted to 40 hours per week. As a Food Service Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as Universities's next Food Service Manager? Here's what you need to know before applying to be a Food Service Manager with Compass Group UK&I: Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to weeks per year Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Food Service Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2703/(phone number removed)/(phone number removed)/R/BU & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 03, 2026
Full time
We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for Universities on a full time basis, contracted to 40 hours per week. As a Food Service Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as Universities's next Food Service Manager? Here's what you need to know before applying to be a Food Service Manager with Compass Group UK&I: Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to weeks per year Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Food Service Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2703/(phone number removed)/(phone number removed)/R/BU & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
This is a key role in our plans to create and deliver a high-quality programme of events, exhibitions and installations and activities that will raise our profile, broaden our audiences, and generate income. We are looking for an experienced events professional with an audience first approach and a clear understanding of how events align with the Abbey's values. Excellent leadership and relationship management skills are essential. You will be confident to work on your own initiative and to lead a small team to deliver exceptional events. This is a hands-on job involving meeting customers, working with existing internal and external partners, developing new external relationships and directly managing events. Excellent organisation, administration and budget management skills are essential and a basic knowledge of project management principles would be advantageous. KEY RESPONSIBILITIES Event planning and coordination: Plan and deliver a diverse programme of events in the Abbey including concerts, installations, exhibitions, graduations, theatre performances and film screenings, oversee all aspects of planning and execution. Ensure events align with Bath Abbey's mission and values. Be responsible for the end-to-end process of booking and planning the event, acting as the main point of contact for event organisers. Communicate both verbally and in writing, interacting effectively with clients, vendors, external suppliers and team members. Assess logistical and operational requirements for each event. Collaborate and work with the Facilities Manager, coordinate operational plans and provide staff briefings to ensure all staff members understand their roles and responsibilities before, during and after each event. Think clearly and effectively to problem solve when unexpected events occur. Collaborate with the Communications Officer on marketing campaigns. Work closely with the Abbeys Operations Team to plan for external suppliers, including catering, audio visual equipment, external events staff, rehearsals and to help prepare and take down staging and chairs before and after events. Conceptualise and execute unique and memorable events. Be creative! Operational and on-site management Be responsible for the smooth running of events by: Acting as the main point of contact for event organisers, internal and external stakeholders. Overseeing event setup, technical requirements, staffing and event front-of-house operations. Leading the event day team to deliver smooth, high-quality events. Responding to operational issues quickly and safely following Abbey procedures. Ensuring excellent cross departmental communication before, during and after events. Acting as Event Duty Manager, responsible person and key holder as required. People management: Recruit, train and manage the Casual Events Team in line with Abbey policies and procedures. Financial and administrative oversight: Manage event budgets, monitor expenditure and ensure financial sustainability. Negotiate and manage supplier contracts and agreements. Monitor the number and type of events along with the associated costs and income to ensure maximum efficiency and that events income is in line with or better than the annual budget. Identify opportunities to generate additional income through the events programme. Work with the Accounts Team to ensure hire fees are paid on time. Take a leading role in ensuring the Abbey's diary is up to date and accurate. Manage events and hires paperwork and bookings. Support the Head of Visitor Experience in the smooth running of the Abbey's Public Programme Group by preparing agendas, taking minutes, maintaining the action log and other relevant documentation. Deputise as chair as required. Stakeholder Engagement: Develop and manage relationships with external suppliers, including but not limited to Bath Box Office, caterers and stage delivery company Liaise with our Facilities Manager, Operations Team and Visitor Experience Manager to ensure events are adequately staffed. Work with the Operations Team to ensure the Abbeys Audio Visual, Recording and Livestreaming systems are functioning and adequately staffed. Health, safety and compliance: Follow Abbey procedures and best practices in the preparation of Risk Assessments to ensure the Abbey is a suitable and safe environment for events. Ensure all events comply with Abbey policies procedures, health and safety legislation and insurance requirements. Assist in the maintenance, security, and safety of the Abbey s public areas. Assist in the security and safety of the Abbeys facilities. Monitoring and evaluation: Respond to internal and external feedback appropriately. Collate audience, staff and volunteer feedback as appropriate. Feedback any issues or challenges to event organisers promptly and professionally. Generate post-event reports and evaluate event success. Recommend improvements to enhance experience and operational efficiency and / or generate additional income.
Apr 03, 2026
Full time
This is a key role in our plans to create and deliver a high-quality programme of events, exhibitions and installations and activities that will raise our profile, broaden our audiences, and generate income. We are looking for an experienced events professional with an audience first approach and a clear understanding of how events align with the Abbey's values. Excellent leadership and relationship management skills are essential. You will be confident to work on your own initiative and to lead a small team to deliver exceptional events. This is a hands-on job involving meeting customers, working with existing internal and external partners, developing new external relationships and directly managing events. Excellent organisation, administration and budget management skills are essential and a basic knowledge of project management principles would be advantageous. KEY RESPONSIBILITIES Event planning and coordination: Plan and deliver a diverse programme of events in the Abbey including concerts, installations, exhibitions, graduations, theatre performances and film screenings, oversee all aspects of planning and execution. Ensure events align with Bath Abbey's mission and values. Be responsible for the end-to-end process of booking and planning the event, acting as the main point of contact for event organisers. Communicate both verbally and in writing, interacting effectively with clients, vendors, external suppliers and team members. Assess logistical and operational requirements for each event. Collaborate and work with the Facilities Manager, coordinate operational plans and provide staff briefings to ensure all staff members understand their roles and responsibilities before, during and after each event. Think clearly and effectively to problem solve when unexpected events occur. Collaborate with the Communications Officer on marketing campaigns. Work closely with the Abbeys Operations Team to plan for external suppliers, including catering, audio visual equipment, external events staff, rehearsals and to help prepare and take down staging and chairs before and after events. Conceptualise and execute unique and memorable events. Be creative! Operational and on-site management Be responsible for the smooth running of events by: Acting as the main point of contact for event organisers, internal and external stakeholders. Overseeing event setup, technical requirements, staffing and event front-of-house operations. Leading the event day team to deliver smooth, high-quality events. Responding to operational issues quickly and safely following Abbey procedures. Ensuring excellent cross departmental communication before, during and after events. Acting as Event Duty Manager, responsible person and key holder as required. People management: Recruit, train and manage the Casual Events Team in line with Abbey policies and procedures. Financial and administrative oversight: Manage event budgets, monitor expenditure and ensure financial sustainability. Negotiate and manage supplier contracts and agreements. Monitor the number and type of events along with the associated costs and income to ensure maximum efficiency and that events income is in line with or better than the annual budget. Identify opportunities to generate additional income through the events programme. Work with the Accounts Team to ensure hire fees are paid on time. Take a leading role in ensuring the Abbey's diary is up to date and accurate. Manage events and hires paperwork and bookings. Support the Head of Visitor Experience in the smooth running of the Abbey's Public Programme Group by preparing agendas, taking minutes, maintaining the action log and other relevant documentation. Deputise as chair as required. Stakeholder Engagement: Develop and manage relationships with external suppliers, including but not limited to Bath Box Office, caterers and stage delivery company Liaise with our Facilities Manager, Operations Team and Visitor Experience Manager to ensure events are adequately staffed. Work with the Operations Team to ensure the Abbeys Audio Visual, Recording and Livestreaming systems are functioning and adequately staffed. Health, safety and compliance: Follow Abbey procedures and best practices in the preparation of Risk Assessments to ensure the Abbey is a suitable and safe environment for events. Ensure all events comply with Abbey policies procedures, health and safety legislation and insurance requirements. Assist in the maintenance, security, and safety of the Abbey s public areas. Assist in the security and safety of the Abbeys facilities. Monitoring and evaluation: Respond to internal and external feedback appropriately. Collate audience, staff and volunteer feedback as appropriate. Feedback any issues or challenges to event organisers promptly and professionally. Generate post-event reports and evaluate event success. Recommend improvements to enhance experience and operational efficiency and / or generate additional income.
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Apr 03, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for Universities on a full time basis, contracted to 40 hours per week. As a Food Service Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as Universities's next Food Service Manager? Here's what you need to know before applying to be a Food Service Manager with Compass Group UK&I: Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to weeks per year Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Food Service Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/BU & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 03, 2026
Full time
We're recruiting an experienced Food Service Manager who is passionate about exceptional food and world-class customer service, and who can confidently motivate our team to be the best they can possibly be for Universities on a full time basis, contracted to 40 hours per week. As a Food Service Manager, you will have the presence and personality to influence the day-to-day business, helping us deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you shine as Universities's next Food Service Manager? Here's what you need to know before applying to be a Food Service Manager with Compass Group UK&I: Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to weeks per year Your key responsibilities will include: Preparing delicious food to the highest standards Managing our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the catering operations, including completing weekly business returns, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Food Service Manager will: Have previous management experience in a similar role Have excellent communication and organisational skills Be passionate about great-tasting food and exceptional customer service Demonstrate brilliant financial acumen Be comfortable working in a fast-paced environment Hold a Basic Food Hygiene certificate As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/BU & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Head Chef - Luxury Brand-New Care Home (Outstanding CQC Report) - AV1899 Rubery, Birmingham Salary: £29,651 per annum Hours: 40 hours per week (7:00am - 6:00pm) About the Role We are seeking an experienced and passionate Head Chef to lead catering services within a stunning, purpose-built luxury care home in Rubery, South Birmingham (opened in 2023). This modern home provides Nursing, Nursing Dementia, Enablement, and Residential Care and Support, and has achieved an Outstanding CQC rating (January 2026). This is a rare opportunity to join a forward-thinking care environment where food plays a central role in residents' wellbeing and quality of life. This Head Chef position offers a highly desirable shift pattern with daytime hours-giving you your evenings back while still leading a high-performing kitchen. About the Home Purpose-built, luxury environment with state-of-the-art facilities and innovative technology Wi-Fi throughout the home, supporting a connected and enriching environment A people-first culture, valuing emotional intelligence and attitude as much as skills Exceptional training and induction programmes, highly regarded by existing teams Open and welcoming ethos, encouraging visits to experience the environment firsthand Conveniently located south of Birmingham, the home benefits from excellent transport links with easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away, with nearby shopping, entertainment, and scenic walks at Lickey Hills and Waseley Hills Country Park. Key Responsibilities Prepare and deliver appetising, home-cooked meals that residents enjoy Ensure all meals are fresh, nutritious, and tailored to individual dietary needs Maintain the highest standards of food preparation, hygiene, and presentation Create varied and engaging menus for residents, visitors, and staff Lead, motivate, and manage the kitchen team effectively Ensure smooth day-to-day kitchen operations Build strong relationships with care staff and residents What We're Looking For A skilled Head Chef or experienced Sous Chef ready to step up Strong knowledge of nutrition, ideally within a care setting Excellent leadership, organisation, and communication skills A genuine passion for high-quality food and resident wellbeing A positive attitude and the ability to lead by example What's in It for You? Competitive salary and benefits package Complimentary meals, hot drinks, and snacks during your shift Bespoke induction and ongoing training programmes Access to best-in-class kitchen equipment and technology Company contributory pension scheme Supportive, values-driven working environment And much more Interested? We understand that choosing your next role is an important decision. You are welcome to visit the home to meet the team and experience the environment firsthand. If you would like dedicated time to explore the opportunity further, arrangements can be made to ensure you have the space for a meaningful conversation. If you're looking for a rewarding Head Chef role where you can make a real difference, we'd love to hear from you.
Apr 02, 2026
Full time
Head Chef - Luxury Brand-New Care Home (Outstanding CQC Report) - AV1899 Rubery, Birmingham Salary: £29,651 per annum Hours: 40 hours per week (7:00am - 6:00pm) About the Role We are seeking an experienced and passionate Head Chef to lead catering services within a stunning, purpose-built luxury care home in Rubery, South Birmingham (opened in 2023). This modern home provides Nursing, Nursing Dementia, Enablement, and Residential Care and Support, and has achieved an Outstanding CQC rating (January 2026). This is a rare opportunity to join a forward-thinking care environment where food plays a central role in residents' wellbeing and quality of life. This Head Chef position offers a highly desirable shift pattern with daytime hours-giving you your evenings back while still leading a high-performing kitchen. About the Home Purpose-built, luxury environment with state-of-the-art facilities and innovative technology Wi-Fi throughout the home, supporting a connected and enriching environment A people-first culture, valuing emotional intelligence and attitude as much as skills Exceptional training and induction programmes, highly regarded by existing teams Open and welcoming ethos, encouraging visits to experience the environment firsthand Conveniently located south of Birmingham, the home benefits from excellent transport links with easy access to the M5, M42, and M6. Longbridge Train Station is a short drive away, with nearby shopping, entertainment, and scenic walks at Lickey Hills and Waseley Hills Country Park. Key Responsibilities Prepare and deliver appetising, home-cooked meals that residents enjoy Ensure all meals are fresh, nutritious, and tailored to individual dietary needs Maintain the highest standards of food preparation, hygiene, and presentation Create varied and engaging menus for residents, visitors, and staff Lead, motivate, and manage the kitchen team effectively Ensure smooth day-to-day kitchen operations Build strong relationships with care staff and residents What We're Looking For A skilled Head Chef or experienced Sous Chef ready to step up Strong knowledge of nutrition, ideally within a care setting Excellent leadership, organisation, and communication skills A genuine passion for high-quality food and resident wellbeing A positive attitude and the ability to lead by example What's in It for You? Competitive salary and benefits package Complimentary meals, hot drinks, and snacks during your shift Bespoke induction and ongoing training programmes Access to best-in-class kitchen equipment and technology Company contributory pension scheme Supportive, values-driven working environment And much more Interested? We understand that choosing your next role is an important decision. You are welcome to visit the home to meet the team and experience the environment firsthand. If you would like dedicated time to explore the opportunity further, arrangements can be made to ensure you have the space for a meaningful conversation. If you're looking for a rewarding Head Chef role where you can make a real difference, we'd love to hear from you.
Event Chef de Parties & Lead Chefs Required - Seasonal Work - York Chef de Partie - £18.49 per hour (Inclusive of Holiday Pay) Lead Chef - £20.17 per hour (Inclusive of Holiday Pay) Chefs Bay Hospitality Chefs Bay Hospitality are recruiting experienced Chef de Parties and Lead Chefs to join our team for a busy 2026 event season at a well-known venue in York . This is an excellent opportunity for skilled chefs who enjoy working in fast-paced event environments and are looking for flexible, seasonal work throughout the year as part of a professional events team. The Role You will be working within the event catering kitchens supporting the delivery of high-quality food service across large-scale events. Responsibilities will include: Preparing and cooking dishes to a high standard Supporting kitchen operations during busy service periods Maintaining food safety and hygiene standards at all times Working efficiently as part of a professional kitchen team Assisting with kitchen organisation and prep ahead of service Lead Chefs will also be responsible for supporting kitchen leadership, ensuring smooth service delivery, and helping guide junior chefs where required. Pay Rates Chef de Partie: £18.49 per hour (inclusive of holiday pay) Lead Chef: £20.17 per hour (inclusive of holiday pay) Additional preparation days may also be available depending on event requirements. 2026 Event Dates Tuesday 12th to Friday 15th May Friday 22nd & Saturday 23rd May Thursday 11th to Saturday 13th June Friday 26th & Saturday 27th June Thursday 9th to Saturday 11th July Thursday 23rd to Saturday 25th July Tuesday 18th to Saturday 22nd August Saturday 5th & Sunday 6th September Thursday 8th to Saturday 10th October Applicants should ideally be available for multiple event dates where possible . What We're Looking For Previous experience as a Chef de Partie or above Experience working in high-volume or event catering environments Ability to remain calm and organised during busy service periods Strong understanding of food hygiene and safety standards Reliable, punctual, and professional attitude Team players with a positive approach If you're looking for flexible seasonal chef work at a busy York venue and want to be part of a strong events team, we'd love to hear from you. Join Team Chefs Bay and be part of an exciting 2026 season.
Apr 02, 2026
Seasonal
Event Chef de Parties & Lead Chefs Required - Seasonal Work - York Chef de Partie - £18.49 per hour (Inclusive of Holiday Pay) Lead Chef - £20.17 per hour (Inclusive of Holiday Pay) Chefs Bay Hospitality Chefs Bay Hospitality are recruiting experienced Chef de Parties and Lead Chefs to join our team for a busy 2026 event season at a well-known venue in York . This is an excellent opportunity for skilled chefs who enjoy working in fast-paced event environments and are looking for flexible, seasonal work throughout the year as part of a professional events team. The Role You will be working within the event catering kitchens supporting the delivery of high-quality food service across large-scale events. Responsibilities will include: Preparing and cooking dishes to a high standard Supporting kitchen operations during busy service periods Maintaining food safety and hygiene standards at all times Working efficiently as part of a professional kitchen team Assisting with kitchen organisation and prep ahead of service Lead Chefs will also be responsible for supporting kitchen leadership, ensuring smooth service delivery, and helping guide junior chefs where required. Pay Rates Chef de Partie: £18.49 per hour (inclusive of holiday pay) Lead Chef: £20.17 per hour (inclusive of holiday pay) Additional preparation days may also be available depending on event requirements. 2026 Event Dates Tuesday 12th to Friday 15th May Friday 22nd & Saturday 23rd May Thursday 11th to Saturday 13th June Friday 26th & Saturday 27th June Thursday 9th to Saturday 11th July Thursday 23rd to Saturday 25th July Tuesday 18th to Saturday 22nd August Saturday 5th & Sunday 6th September Thursday 8th to Saturday 10th October Applicants should ideally be available for multiple event dates where possible . What We're Looking For Previous experience as a Chef de Partie or above Experience working in high-volume or event catering environments Ability to remain calm and organised during busy service periods Strong understanding of food hygiene and safety standards Reliable, punctual, and professional attitude Team players with a positive approach If you're looking for flexible seasonal chef work at a busy York venue and want to be part of a strong events team, we'd love to hear from you. Join Team Chefs Bay and be part of an exciting 2026 season.
Event Chef de Parties & Lead Chefs Required - Seasonal Work - York Chef de Partie - £18.49 per hour (Inclusive of Holiday Pay) Lead Chef - £20.17 per hour (Inclusive of Holiday Pay) Chefs Bay Hospitality Chefs Bay Hospitality are recruiting experienced Chef de Parties and Lead Chefs to join our team for a busy 2026 event season at a well-known venue in York . This is an excellent opportunity for skilled chefs who enjoy working in fast-paced event environments and are looking for flexible, seasonal work throughout the year as part of a professional events team. The Role You will be working within the event catering kitchens supporting the delivery of high-quality food service across large-scale events. Responsibilities will include: Preparing and cooking dishes to a high standard Supporting kitchen operations during busy service periods Maintaining food safety and hygiene standards at all times Working efficiently as part of a professional kitchen team Assisting with kitchen organisation and prep ahead of service Lead Chefs will also be responsible for supporting kitchen leadership, ensuring smooth service delivery, and helping guide junior chefs where required. Pay Rates Chef de Partie: £18.49 per hour (inclusive of holiday pay) Lead Chef: £20.17 per hour (inclusive of holiday pay) Additional preparation days may also be available depending on event requirements. 2026 Event Dates Tuesday 12th to Friday 15th May Friday 22nd & Saturday 23rd May Thursday 11th to Saturday 13th June Friday 26th & Saturday 27th June Thursday 9th to Saturday 11th July Thursday 23rd to Saturday 25th July Tuesday 18th to Saturday 22nd August Saturday 5th & Sunday 6th September Thursday 8th to Saturday 10th October Applicants should ideally be available for multiple event dates where possible . What We're Looking For Previous experience as a Chef de Partie or above Experience working in high-volume or event catering environments Ability to remain calm and organised during busy service periods Strong understanding of food hygiene and safety standards Reliable, punctual, and professional attitude Team players with a positive approach If you're looking for flexible seasonal chef work at a busy York venue and want to be part of a strong events team, we'd love to hear from you. Join Team Chefs Bay and be part of an exciting 2026 season.
Apr 02, 2026
Seasonal
Event Chef de Parties & Lead Chefs Required - Seasonal Work - York Chef de Partie - £18.49 per hour (Inclusive of Holiday Pay) Lead Chef - £20.17 per hour (Inclusive of Holiday Pay) Chefs Bay Hospitality Chefs Bay Hospitality are recruiting experienced Chef de Parties and Lead Chefs to join our team for a busy 2026 event season at a well-known venue in York . This is an excellent opportunity for skilled chefs who enjoy working in fast-paced event environments and are looking for flexible, seasonal work throughout the year as part of a professional events team. The Role You will be working within the event catering kitchens supporting the delivery of high-quality food service across large-scale events. Responsibilities will include: Preparing and cooking dishes to a high standard Supporting kitchen operations during busy service periods Maintaining food safety and hygiene standards at all times Working efficiently as part of a professional kitchen team Assisting with kitchen organisation and prep ahead of service Lead Chefs will also be responsible for supporting kitchen leadership, ensuring smooth service delivery, and helping guide junior chefs where required. Pay Rates Chef de Partie: £18.49 per hour (inclusive of holiday pay) Lead Chef: £20.17 per hour (inclusive of holiday pay) Additional preparation days may also be available depending on event requirements. 2026 Event Dates Tuesday 12th to Friday 15th May Friday 22nd & Saturday 23rd May Thursday 11th to Saturday 13th June Friday 26th & Saturday 27th June Thursday 9th to Saturday 11th July Thursday 23rd to Saturday 25th July Tuesday 18th to Saturday 22nd August Saturday 5th & Sunday 6th September Thursday 8th to Saturday 10th October Applicants should ideally be available for multiple event dates where possible . What We're Looking For Previous experience as a Chef de Partie or above Experience working in high-volume or event catering environments Ability to remain calm and organised during busy service periods Strong understanding of food hygiene and safety standards Reliable, punctual, and professional attitude Team players with a positive approach If you're looking for flexible seasonal chef work at a busy York venue and want to be part of a strong events team, we'd love to hear from you. Join Team Chefs Bay and be part of an exciting 2026 season.
Job Title: Managing Director Salary: £200,000 £275,000 per annum Manchester to Northampton Role Overview Our client, a leading food retailer, is seeking an experienced and commercially driven Managing Director to lead and grow a significant part of their UK retail operation. This is a senior leadership role with full accountability for strategy, performance, and growth across stores, supply chain, commercial operations, and people. You will play a pivotal role in shaping the future direction of the business, driving profitable growth, operational excellence, and an outstanding customer experience in a highly competitive and fast-moving retail environment. This is a rare opportunity to take ownership of a high-impact leadership position within a dynamic, growth-focused food retail organisation. Key Responsibilities Business Strategy & Growth Develop and execute a clear, multi-year business strategy aligned with the overall objectives of our client Identify opportunities for growth across stores, formats, product ranges, and customer propositions Drive revenue growth, margin improvement, and long-term profitability Operational Leadership Oversee end-to-end retail operations, ensuring consistent delivery of high standards across stores and support functions Drive operational efficiency, cost control, and continuous improvement across the business Ensure compliance with all relevant regulatory, food safety, and governance requirements Commercial & Customer Focus Lead commercial strategy including pricing, promotions, category performance, and supplier partnerships Champion a customer-first culture, ensuring a compelling and consistent shopping experience Use data and insight to inform decision-making and improve performance People & Culture Build, lead, and develop a high-performing senior leadership team Foster an inclusive, values-led culture focused on engagement, accountability, and development Ensure robust succession planning and leadership capability across the organisation Financial Performance Hold full P&L responsibility, managing revenue, margins, operating costs, and capital investment Set and deliver against financial targets, budgets, and forecasts Balance short-term performance with long-term sustainable growth Stakeholder Management & Reporting Work closely with shareholders, board members, and senior stakeholders Provide clear and regular reporting on business performance, risks, and opportunities Represent the business externally with partners, suppliers, and industry stakeholders Qualifications & Experience Proven experience in a Managing Director, Commercial Director, or Operations Director role within food retail, grocery, or multi-site retail Strong track record of leading complex, high-volume retail operations Demonstrated success in driving growth, improving profitability, and leading transformation Deep understanding of food retail dynamics, customer behaviour, and supply chain operations Exceptional leadership, communication, and decision-making skills Strong commercial and financial acumen with full P&L ownership experience Experience leading large, geographically dispersed teams Comfortable operating in a fast-paced, evolving retail environment What s on Offer Competitive salary of £205,000 £275,000 Hybrid working model based in Liverpool Senior leadership role with significant influence and autonomy Opportunity to shape strategy and drive meaningful impact within a major food retail business
Apr 02, 2026
Full time
Job Title: Managing Director Salary: £200,000 £275,000 per annum Manchester to Northampton Role Overview Our client, a leading food retailer, is seeking an experienced and commercially driven Managing Director to lead and grow a significant part of their UK retail operation. This is a senior leadership role with full accountability for strategy, performance, and growth across stores, supply chain, commercial operations, and people. You will play a pivotal role in shaping the future direction of the business, driving profitable growth, operational excellence, and an outstanding customer experience in a highly competitive and fast-moving retail environment. This is a rare opportunity to take ownership of a high-impact leadership position within a dynamic, growth-focused food retail organisation. Key Responsibilities Business Strategy & Growth Develop and execute a clear, multi-year business strategy aligned with the overall objectives of our client Identify opportunities for growth across stores, formats, product ranges, and customer propositions Drive revenue growth, margin improvement, and long-term profitability Operational Leadership Oversee end-to-end retail operations, ensuring consistent delivery of high standards across stores and support functions Drive operational efficiency, cost control, and continuous improvement across the business Ensure compliance with all relevant regulatory, food safety, and governance requirements Commercial & Customer Focus Lead commercial strategy including pricing, promotions, category performance, and supplier partnerships Champion a customer-first culture, ensuring a compelling and consistent shopping experience Use data and insight to inform decision-making and improve performance People & Culture Build, lead, and develop a high-performing senior leadership team Foster an inclusive, values-led culture focused on engagement, accountability, and development Ensure robust succession planning and leadership capability across the organisation Financial Performance Hold full P&L responsibility, managing revenue, margins, operating costs, and capital investment Set and deliver against financial targets, budgets, and forecasts Balance short-term performance with long-term sustainable growth Stakeholder Management & Reporting Work closely with shareholders, board members, and senior stakeholders Provide clear and regular reporting on business performance, risks, and opportunities Represent the business externally with partners, suppliers, and industry stakeholders Qualifications & Experience Proven experience in a Managing Director, Commercial Director, or Operations Director role within food retail, grocery, or multi-site retail Strong track record of leading complex, high-volume retail operations Demonstrated success in driving growth, improving profitability, and leading transformation Deep understanding of food retail dynamics, customer behaviour, and supply chain operations Exceptional leadership, communication, and decision-making skills Strong commercial and financial acumen with full P&L ownership experience Experience leading large, geographically dispersed teams Comfortable operating in a fast-paced, evolving retail environment What s on Offer Competitive salary of £205,000 £275,000 Hybrid working model based in Liverpool Senior leadership role with significant influence and autonomy Opportunity to shape strategy and drive meaningful impact within a major food retail business
