22 jobs found

IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.

IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.

Job Title: 2nd Line Support Location: Ridham Dock Road, Sittingbourne and other sites in the southeast as required Salary: 35,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: To provide technical support across all sites and contracts including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Maintain systems, resolving any general workplace IT issues Deliver IT projects, such as new workflow, including carrying out of testing Maintenance of Company hardware, including the set up or replacement of computers, monitors and tablets Monitoring of the network for all sites Monitor all telephone contracts for landlines, mobiles, data and driver terminals Monitor and maintain our printer outsourcing contract Provide the interface with suppliers of weighbridge, CCTV, Clocking-in machines, ANPR cameras and other ancillary services Defect monitoring of CCTV equipment across all sites and contracts Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR) Manage and maintain good quality, accurate documentation on all IT processes Provide support and advice to internal customers Provide reports and training to internal customers Monitor and update the "IT issues" database Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work Staff must co-operate, repot unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services may also be considered for this role.

Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.

We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

We now have an excellent opportunity for a Multi Skilled Maintenance Engineer with an electrical bias to join our highly regarded repairs and maintenance team in Hertfordshire. This role is based at Hertford Hospital and will provide you with the opportunity to take on some supervisory duties, whilst still maintaining an active role within your trade. Rydon Maintenance Ltd provides a range of hard facilities management and property maintenance services to a variety of clients, predominantly domestic property and commercial buildings in the social housing, health and social care sectors. With offices in London and the South East, to Bristol in the South West and Bedford in the Midlands our experience has taken us across a variety of sensitive healthcare environments. Our expertise ranges from the construction of substantial community hospitals to our current provision of maintenance services to over 300 buildings for 20 Trusts. Job Purpose This Maintenance Electrician role is varied and involves a mix of supervisory duties whilst still undertaking some of your own multi-skilled repairs. The role is a key part of our team and allows you to develop your career in a supervisory role, whilst still remaining actively involved in a skilled trade. Key duties will include; Planned Maintenance: Emergency light testing, fire alarm checks, and scheduled PPM tasks. Reactive and remedial Electrical works: Fault-finding and repairs for lighting, power issues, replacing lamps, lights, pumps, motors, and conducting 2nd-fix tasks such as sockets and switches and general electrical problems. Assisting with other trades and completing other general building fabric repairs Supervise any subcontractors coming onto site and assist with conducting sub-contractor inductions. Issue and manage Permits to Work where necessary Participate in the call-out rota to provide out-of-hours support. Where requested, undertake workmanship checks and assist the Service Manager with health & safety audits Managing stock of spares and consumables on site. Our repairs team delivers a first-class repairs service in partnership with a range of NHS Trusts. We provide reactive and planned maintenance to a number of NHS buildings and we work to strict timescales and safety requirements to ensure the comfort and safety of service users using these NHS facilities. What we can offer you; Competitive starting salary A full time permanent position. Normal working hours are 8am to 5:00pm Monday to Friday. You will also participate in an on call rota for emergency repairs where you will receive a standby allowance and overtime rates. 25 days holiday with the ability to increase up to 30 days. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance and income protection. Flexible benefits for you to choose from including Critical Illness, DenPlan and more. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Opportunities to progress your career across the business. Full training, ongoing coaching and support. By joining Rydon, you become part of a talented, dedicated team and this is an exciting and varied role with an excellent opportunity to develop and grow within our highly regarded team Experience Required You will hold electrical qualifications and have 18th Edition certification. Testing and inspection qualification is desirable but not essential You can demonstrate previous experience of working within a multi-skilled trade role. Your maintenance experience might have been gained working directly for the NHS, or a maintenance contractor providing services within the NHS although not essential and candidates with experience of maintaining other commercial properties (schools, prisons, supermarkets for example) with be considered a full UK driving licence The preferred candidate will have a good understanding of Microsoft packages such as Outlook, Word and Excel (basic), strong people skills, great attention to detail and be looking for an opportunity that combines supervisory duties whilst still maintaining an active role within a skilled trade. If you have this experience we would strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.

Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:

MAINTENANCE ENGINEER Location: Bromborough (Merseyside) Type of role: Permanent Salary: £35,000-£40,000/annum (depends on experience) Working hours: Monday-Friday (40hrs/week) 1st week 06:00-14:00, 2nd week 14:00-22:00 About Company You may not know our client products and services, but each day they work with businesses that are impacting the lives of millions of people in the UK. Their ambitions are to grow in the UK service industry and become an employer of choice. In addition to above, our client promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of their employees who live the values our business is built on, Respect, Integrity, Exemplarity, and Responsibility. Living by their values and encouraging everyone to be the best they can be is very important for business. Therefore, our client recognise everyone's contribution to their success and encourage employee development throughout their career with them and promote inclusivity. They are committed to their CSR vision with sustainability being the heart of their business model, they deliver quality services whilst minimising their environmental impact, and strive to create a trusting and respectful environment with their employees and customers. Job Purpose The Engineer will report directly to the Senior Engineer/Engineering Manager on site. They will be accountable for the completion of work as set by the Senior Engineer/Engineering Manager, including ensuring that the work is completed in a quality and timely manner. They will provide support in relation to all maintenance tasks and projects being undertaken, including day to day breakdown, PPM, equipment updates, new installations, and building/infrastructure upgrades. The position requires shift work with the pattern being plant specific and on-call work to provide cover for emergency breakdowns and shutdown periods. Key Responsibilities • To ensure all PPM activities are completed on time as required, feeding back information to the Senior Engineer to improve the PPM system and activities. • To work closely with the Engineer on the opposite shift to ensure all handover of ongoing activities is carried out every day, and sharing all other information and practices as required. • To provide knowledge and input into continuous improvement of plant, machinery, and maintenance activities. Work with the Senior Engineer and Engineering Manager to identify long running problems and suitable solutions. • To ensure that as part of the Engineering team, always look to improve equipment performance, reliability, and running costs for replacement parts and consumables. • To undertake repairs to equipment in a safe and timely manner ensuring that Production is constantly updated on progress. • To undertake remedial engineering works to equipment or site as instructed by the Engineering Manager. • To ensure any risks of safety or failure of equipment or site are communicated to the Manager. • To work with the Senior Engineer and Engineering Manager to ensure that contractors are working safely on site and adhering to site Health and Safety rules and procedures. • To ensure all activities are carried out in accordance with the Site Health and Safety instructions and the SSG Health and Safety manual, as well as in accordance with relevant engineering standards. • To report any incidents, accidents and near misses in accordance with Health and Safety Policies. • To ensure that equipment provided for the protection of health and safety is maintained and used appropriately, and in accordance with the Health and Safety at Work Act 1974. • To ensure that safe systems of work and best practice procedures are adhered to. • To ensure good housekeeping standards are maintained. • To ensure the Company s disciplines, rules and standards are maintained. • To ensure the company assets are maintained to achieve maximum efficiency. • To maintain excellent communication between Production staff and co-workers. • To maintain knowledge of all spare parts on site for plant. • To work within the procedures and standards as determined by the company s written standards. Knowledge and Skills: • Excellent communication skills (verbal and written). • Electrical Installation Maintenance. • Mechanical Fabrication/Maintenance. • Electronic fault finding to component level. • Ability to develop effective working relationships across all levels of management and staff and work as part of a team. • High attention to detail. • Ability to make decisions. • Flexible and able to react quickly to the needs of the business. • Problem solving/analytical ability. • Self-motivated. Education/Experience: • possess a recognised qualification relevant to the role (e.g. mechanical or electrical C&G) - advantageous • Skilled in both Electrical and Mechanical trades: Apprenticeship with indentures preferred If you think that you are suitable for the role, please do not hesitate to apply. LMIND

Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship

Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship

Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Water Services or Wastewater Services teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational and strategic planning teams so if you see yourself managing some of our treatment works or leading the teams who are focused on planning for a sustainable future, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team members' contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams, this includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal leadership training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You'll also have the chance to gain experience in our Strategic Planning and Sustainability team, where you'll contribute to shaping long-term operational strategies and driving our environmental and sustainability goals across the region. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success. What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 - £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday - Friday, 8:30 am - 6:00 pm Interested? Here's more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn't just about technology-it's about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you'll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing workstation hardware, mobile devices, and peripheral devices Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4-5 years in a hands-on technical support role, within an MSP environment. You'll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365 Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple. The Ideal Candidate: Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they're in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments. Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T: