Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
Dec 08, 2025
Contractor
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
Job Title: Principal Pricing Analyst Locations : This can be a largely remote position with the occasion travel to the office closest to you. We have offices based in Manchester, Stoke, London and Peterborough. Role Overview Markerstudy Group are looking for a Principal Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance lines. You will utilise your technical expertise, in-depth knowledge of insurance industry and market leading tools to produce creative and actionable pricing solutions. This role requires a large element of coaching team members and championing best practice across the department. Reporting to the our Associate Director, you will make use of WTW Radar and Emblem and you will have responsibility for the development and maintenance of predictive models (GLM) and price optimisation including machine learning algorithms (GBM), LTV (Lifetime Value) and fair pricing principles. Ultimately creating value for our customers. Bringing best in class pricing experience, you ll be expected to provide pricing proposals considering customer and commercial outcomes, communicating these in a compelling, impactful way to all levels of stakeholders to help us make the right decisions at the right times. You ll work on multiple priorities within a fast paced, dynamic environment. You ll need to be able to manage the expectations of stakeholders alongside prioritising your workload. As a Principal Pricing Analyst, you will use your advanced analytical skills to: Be a key stakeholder influencing the direction & outcome of projects Provide technical leadership on WTW toolkit (in particular Radar Optimiser) to drive forward effective and efficient solutions Provide thought leadership on optimisation and modelling concepts Research, develop and champion the use of best practice methods and standards and ensure they are embedded throughout the department Lead the development of the Groups pricing capability Query large databases to extract and manipulate data that is fit for purpose Oversee and assist in the development and implementation of the market leading methodologies you've identified Continuously evaluate methodologies, understanding how they fit into the wider piece, and identify where they can be improved Key Skills and Experience: Previous experience within general insurance pricing Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering Experience in statistical and data science programming languages (e.g. R, Python, PySpark, SAS, SQL) A quantitative degree (Mathematics, Statistics, Engineering, Physics, Computer Science, Actuarial Science) Experience of WTW s Radar software Proficient at communicating results in a concise manner both verbally and written About us Markerstudy Group is a major force in UK general insurance market, combining scale with innovation. Markerstudy Group have deep product and distribution reach through multiple brands and an experienced leadership foundation coordinating diverse and fast-evolving business units. The Group employs more than 6,000 people across the UK.
Dec 08, 2025
Full time
Job Title: Principal Pricing Analyst Locations : This can be a largely remote position with the occasion travel to the office closest to you. We have offices based in Manchester, Stoke, London and Peterborough. Role Overview Markerstudy Group are looking for a Principal Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance lines. You will utilise your technical expertise, in-depth knowledge of insurance industry and market leading tools to produce creative and actionable pricing solutions. This role requires a large element of coaching team members and championing best practice across the department. Reporting to the our Associate Director, you will make use of WTW Radar and Emblem and you will have responsibility for the development and maintenance of predictive models (GLM) and price optimisation including machine learning algorithms (GBM), LTV (Lifetime Value) and fair pricing principles. Ultimately creating value for our customers. Bringing best in class pricing experience, you ll be expected to provide pricing proposals considering customer and commercial outcomes, communicating these in a compelling, impactful way to all levels of stakeholders to help us make the right decisions at the right times. You ll work on multiple priorities within a fast paced, dynamic environment. You ll need to be able to manage the expectations of stakeholders alongside prioritising your workload. As a Principal Pricing Analyst, you will use your advanced analytical skills to: Be a key stakeholder influencing the direction & outcome of projects Provide technical leadership on WTW toolkit (in particular Radar Optimiser) to drive forward effective and efficient solutions Provide thought leadership on optimisation and modelling concepts Research, develop and champion the use of best practice methods and standards and ensure they are embedded throughout the department Lead the development of the Groups pricing capability Query large databases to extract and manipulate data that is fit for purpose Oversee and assist in the development and implementation of the market leading methodologies you've identified Continuously evaluate methodologies, understanding how they fit into the wider piece, and identify where they can be improved Key Skills and Experience: Previous experience within general insurance pricing Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering Experience in statistical and data science programming languages (e.g. R, Python, PySpark, SAS, SQL) A quantitative degree (Mathematics, Statistics, Engineering, Physics, Computer Science, Actuarial Science) Experience of WTW s Radar software Proficient at communicating results in a concise manner both verbally and written About us Markerstudy Group is a major force in UK general insurance market, combining scale with innovation. Markerstudy Group have deep product and distribution reach through multiple brands and an experienced leadership foundation coordinating diverse and fast-evolving business units. The Group employs more than 6,000 people across the UK.
Associate Market Analyst Salary £30k- £35k Plus bonus Based in Basingstoke The opportunity: As an Associate Market Analyst this is your chance to work alongside and support the General Manager of this global business suppling key fibre optic components. Their products enable the connected future and are used across Connectivity, Automotive, AI and Data Centre boom we are currently experiencing. Your role is as key to supporting the General Manager, which enable strategic business decisions. You ll be providing market research and data analysis, gathering and interpreting data on market trends, consumer behaviour, competitor activity, and economic conditions to generate actionable insights These insights help guide product development, marketing strategies, and overall business planning. This is a new position within the business, so the opportunity to shape and grow the role and team is there. Travel to global sites and events means this role can provide exciting opportunities for the right person Your background We are keen to find someone who has. Excellent written and verbal communication skills for presenting complex data in accessible terms Strong proficiency in Microsoft Excel and basic statistical analysis; familiarity with advanced analytics tools (e.g., Tableau, Power BI, Python, R) is an asset. Bachelor s degree in business, economics, statistics, marketing, or a related field. Right to live and work in the UK without sponsorship Ability to be on site in Basingstoke The Next Steps If this sounds like you, or you would like to find out more about this opportunity then you have three options. Call Stephen Morris at CRG TEC to find out more. We are open about the role and opportunity and challenges, so if you need to find out more before committing, no problem! Connect with Stephen on the main professional careers site (LI) drop him a private message and he will get back to you If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further or at least get back to you if you aren t quite what we are looking for this time. Many thanks Stephen
Dec 08, 2025
Full time
Associate Market Analyst Salary £30k- £35k Plus bonus Based in Basingstoke The opportunity: As an Associate Market Analyst this is your chance to work alongside and support the General Manager of this global business suppling key fibre optic components. Their products enable the connected future and are used across Connectivity, Automotive, AI and Data Centre boom we are currently experiencing. Your role is as key to supporting the General Manager, which enable strategic business decisions. You ll be providing market research and data analysis, gathering and interpreting data on market trends, consumer behaviour, competitor activity, and economic conditions to generate actionable insights These insights help guide product development, marketing strategies, and overall business planning. This is a new position within the business, so the opportunity to shape and grow the role and team is there. Travel to global sites and events means this role can provide exciting opportunities for the right person Your background We are keen to find someone who has. Excellent written and verbal communication skills for presenting complex data in accessible terms Strong proficiency in Microsoft Excel and basic statistical analysis; familiarity with advanced analytics tools (e.g., Tableau, Power BI, Python, R) is an asset. Bachelor s degree in business, economics, statistics, marketing, or a related field. Right to live and work in the UK without sponsorship Ability to be on site in Basingstoke The Next Steps If this sounds like you, or you would like to find out more about this opportunity then you have three options. Call Stephen Morris at CRG TEC to find out more. We are open about the role and opportunity and challenges, so if you need to find out more before committing, no problem! Connect with Stephen on the main professional careers site (LI) drop him a private message and he will get back to you If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further or at least get back to you if you aren t quite what we are looking for this time. Many thanks Stephen
Cyber Security Analyst (Junior/Intermediate) Greater Manchester - fully on-site Permanent 30,000 - 40,000 plus benefits Please note: This is an office-based role, 5 days per week and the company is moving from Blackburn to Bolton early next year. This role does not provide sponsorship. About the Role We are working with a leading global organisation seeking a Cyber Security Analyst to help strengthen its security posture and safeguard critical systems. This is an excellent opportunity for someone passionate about cyber, incident response and proactive threat management within a dynamic, fast-paced environment. This is a junior/intermediate security analyst position, and could be ideal for someone with some practical experience of SOC tools to break further into the industry, or to shape their existing skillset using the Microsoft Defender stack. Key Responsibilities Daily monitoring and analysis of security incidents, ensuring accurate logging and escalation. Lead remediation efforts for identified vulnerabilities in collaboration with technology teams. Respond to incidents alongside the Head of Information Security Work with the MSSP across incident response and proactive monitoring. Maintain and optimise Microsoft Sentinel SIEM, XDR/MDR/EDR solutions, and supporting tools. Track deployment and health of all security products across the business. Stay ahead of emerging threats and evolving technologies. What We're Looking For Some experience as a Cybersecurity Analyst in a SOC environment. Experience with the Microsoft Defender suite would be ideal but other toolsets will be considered. Solid understanding of cybersecurity principles and incident response processes. Strong problem-solving skills and technical acumen. Excellent communication skills and ability to work independently in a fast-paced setting. What's on Offer 30,000- 40,000 and a performance-based bonus scheme. Pension and annual leave Flexible working (start times) Career development opportunities and access to accredited qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 08, 2025
Full time
Cyber Security Analyst (Junior/Intermediate) Greater Manchester - fully on-site Permanent 30,000 - 40,000 plus benefits Please note: This is an office-based role, 5 days per week and the company is moving from Blackburn to Bolton early next year. This role does not provide sponsorship. About the Role We are working with a leading global organisation seeking a Cyber Security Analyst to help strengthen its security posture and safeguard critical systems. This is an excellent opportunity for someone passionate about cyber, incident response and proactive threat management within a dynamic, fast-paced environment. This is a junior/intermediate security analyst position, and could be ideal for someone with some practical experience of SOC tools to break further into the industry, or to shape their existing skillset using the Microsoft Defender stack. Key Responsibilities Daily monitoring and analysis of security incidents, ensuring accurate logging and escalation. Lead remediation efforts for identified vulnerabilities in collaboration with technology teams. Respond to incidents alongside the Head of Information Security Work with the MSSP across incident response and proactive monitoring. Maintain and optimise Microsoft Sentinel SIEM, XDR/MDR/EDR solutions, and supporting tools. Track deployment and health of all security products across the business. Stay ahead of emerging threats and evolving technologies. What We're Looking For Some experience as a Cybersecurity Analyst in a SOC environment. Experience with the Microsoft Defender suite would be ideal but other toolsets will be considered. Solid understanding of cybersecurity principles and incident response processes. Strong problem-solving skills and technical acumen. Excellent communication skills and ability to work independently in a fast-paced setting. What's on Offer 30,000- 40,000 and a performance-based bonus scheme. Pension and annual leave Flexible working (start times) Career development opportunities and access to accredited qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Business Analyst - SaaS, Travel Tech Hybrid - Ellesmere Port - 1 day a week in office Permanent 40,000 - 45,000 + Benefits Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business? Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers and architects to build business cases Assess test failures to determine business impact and necessary changes What we're looking for: Strong background in business analysis with a technical edge Experience in SaaS or travel-related sectors preferred Familiarity with Agile and software delivery methodologies Analytical mindset, strong communicator, problem-solver Able to thrive in a fast-paced, agile environment What's in it for you: 33 days holiday including bank holidays Hybrid working and flexible hours 5% matched pension Internal training academy Modern offices with onsite gym and bar Supportive team with a big focus on continuous learning This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you. Click apply now to be considered.
Dec 08, 2025
Full time
Business Analyst - SaaS, Travel Tech Hybrid - Ellesmere Port - 1 day a week in office Permanent 40,000 - 45,000 + Benefits Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business? Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers and architects to build business cases Assess test failures to determine business impact and necessary changes What we're looking for: Strong background in business analysis with a technical edge Experience in SaaS or travel-related sectors preferred Familiarity with Agile and software delivery methodologies Analytical mindset, strong communicator, problem-solver Able to thrive in a fast-paced, agile environment What's in it for you: 33 days holiday including bank holidays Hybrid working and flexible hours 5% matched pension Internal training academy Modern offices with onsite gym and bar Supportive team with a big focus on continuous learning This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you. Click apply now to be considered.
Role: Data Analyst Salary: 37,200 to 46,500 per annum DOE Location: Cheltenham - Hybrid The Data Analyst is responsible for ensuring all business requirements, from both internal and external customers, relating to data integrity, reporting accuracy, and performance insights are satisfied in a timely and efficient manner. The Data Analyst will lead and facilitate the use of various data analysis processes and tools, striving toward standardised data management and reporting practices across the business. The role supports forecasting, performance modelling, data-driven decision-making, and reporting for key business projects and stakeholders. The Data Analyst also plays a significant role in assessing data trends to support customers and internal teams through accurate reporting, proactive analytics, and early identification of performance or process issues. Skills and Responsibilities Support key business portfolios through the use of appropriate data analysis and problem-solving techniques to provide regular performance and trend reporting for products, services, or platforms, using data from multiple sources, with strong attention to detail and analytical rigor. Perform statistical analysis including data categorisation, trend analysis, variance analysis, and identification of significant factors affecting business performance. Monitor key metrics through dashboards and early warning systems to identify risks, inefficiencies, or opportunities for improvement. Standardise data analysis and reporting methods across the business to drive simplicity, efficiency, and accuracy. Responsible for producing, visualising, and presenting data insights to a variety of stakeholders, including customers and management. Conduct data reviews and provide actionable recommendations for business improvement Work with the Programs and Engineering teams to: Provide regular feedback on current status, potential issues and risks to completion. Provide technical analysis and support relating to product obsolescence within a contract. Provide detailed reliability statistics to support future sales/modelling initiatives. Day to day responsibilities: Develop and manage individual work plans and analysis schedules, communicating risks or blockers in a timely manner. Utilise relevant tools and data sources to perform accurate, timely, and insightful data analysis. Create, review, and improve data-related policies, procedures, and documentation to enhance quality and consistency. Support the estimation and analysis of resource hours and costs for project proposals or ongoing operations. Ensure compliance with data governance, privacy, and security regulations in accordance with business and government requirements. Communicate complex data findings clearly and effectively through reports, visualizations, and presentations to a range of stakeholders. Qualifications/Benefits A degree in an engineering or scientific discipline, HNC or equivalent or similar level of knowledge and experience. Knowledge and understanding of the Aerospace industry or Aviation products and experience performing reliability engineering activities. Benefits Non-contributory Pension Life Assurance Group income protection Private medical cover Holiday Hourly equivalent of 26 days, with flexible option to buy or sell Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS Please apply if suitable or for more information contact (url removed)
Dec 08, 2025
Full time
Role: Data Analyst Salary: 37,200 to 46,500 per annum DOE Location: Cheltenham - Hybrid The Data Analyst is responsible for ensuring all business requirements, from both internal and external customers, relating to data integrity, reporting accuracy, and performance insights are satisfied in a timely and efficient manner. The Data Analyst will lead and facilitate the use of various data analysis processes and tools, striving toward standardised data management and reporting practices across the business. The role supports forecasting, performance modelling, data-driven decision-making, and reporting for key business projects and stakeholders. The Data Analyst also plays a significant role in assessing data trends to support customers and internal teams through accurate reporting, proactive analytics, and early identification of performance or process issues. Skills and Responsibilities Support key business portfolios through the use of appropriate data analysis and problem-solving techniques to provide regular performance and trend reporting for products, services, or platforms, using data from multiple sources, with strong attention to detail and analytical rigor. Perform statistical analysis including data categorisation, trend analysis, variance analysis, and identification of significant factors affecting business performance. Monitor key metrics through dashboards and early warning systems to identify risks, inefficiencies, or opportunities for improvement. Standardise data analysis and reporting methods across the business to drive simplicity, efficiency, and accuracy. Responsible for producing, visualising, and presenting data insights to a variety of stakeholders, including customers and management. Conduct data reviews and provide actionable recommendations for business improvement Work with the Programs and Engineering teams to: Provide regular feedback on current status, potential issues and risks to completion. Provide technical analysis and support relating to product obsolescence within a contract. Provide detailed reliability statistics to support future sales/modelling initiatives. Day to day responsibilities: Develop and manage individual work plans and analysis schedules, communicating risks or blockers in a timely manner. Utilise relevant tools and data sources to perform accurate, timely, and insightful data analysis. Create, review, and improve data-related policies, procedures, and documentation to enhance quality and consistency. Support the estimation and analysis of resource hours and costs for project proposals or ongoing operations. Ensure compliance with data governance, privacy, and security regulations in accordance with business and government requirements. Communicate complex data findings clearly and effectively through reports, visualizations, and presentations to a range of stakeholders. Qualifications/Benefits A degree in an engineering or scientific discipline, HNC or equivalent or similar level of knowledge and experience. Knowledge and understanding of the Aerospace industry or Aviation products and experience performing reliability engineering activities. Benefits Non-contributory Pension Life Assurance Group income protection Private medical cover Holiday Hourly equivalent of 26 days, with flexible option to buy or sell Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS Please apply if suitable or for more information contact (url removed)
Business Analyst Surbiton, Surrey - £65,000 plus benefits A highly successful, global business based in Surbiton, Surrey are looking for a commercial Business Analyst with project experience to join their IT team. This is an exciting time to join an innovative, dynamic business where you will be an integral part of delivering a wide range of large projects centred around automation and driving change. The ideal candidate will be a focused, energetic Business Analyst with a passion for digital transformation. Key responsibilities of this BA role will include: Eliciting, analysing, validating and documenting business requirements for various IT products Build a deep understanding of the business, its products, processes and SOPs Identifying and documenting project objectives and benefits Translating business needs into clear, prioritised requirements (user stories, acceptance criteria). Producing as-is and to-be process maps Creating wireframes and mock-ups to support the business requirements Liaising with the business and 3rd party suppliers throughout the project lifecycle Performing stakeholder analysis and managing expectations across business and technical teams. Contributing to change management activities by supporting communication and adoption of new processes or systems (including solution designing, testing, training, support etc.) Contribute to continuous improvement through peer reviews, knowledge sharing and adoption of best practice BA techniques To be suitable for this BA role you will have a strong working knowledge of eliciting requirements and Agile and Waterfall project delivery methodologies. You will have strong stakeholder management skills, great interpersonal skills and previous experience working across a range of digital transformation or software projects. The salary on offer for this role is up to £65,000 plus benefits. >
Dec 08, 2025
Full time
Business Analyst Surbiton, Surrey - £65,000 plus benefits A highly successful, global business based in Surbiton, Surrey are looking for a commercial Business Analyst with project experience to join their IT team. This is an exciting time to join an innovative, dynamic business where you will be an integral part of delivering a wide range of large projects centred around automation and driving change. The ideal candidate will be a focused, energetic Business Analyst with a passion for digital transformation. Key responsibilities of this BA role will include: Eliciting, analysing, validating and documenting business requirements for various IT products Build a deep understanding of the business, its products, processes and SOPs Identifying and documenting project objectives and benefits Translating business needs into clear, prioritised requirements (user stories, acceptance criteria). Producing as-is and to-be process maps Creating wireframes and mock-ups to support the business requirements Liaising with the business and 3rd party suppliers throughout the project lifecycle Performing stakeholder analysis and managing expectations across business and technical teams. Contributing to change management activities by supporting communication and adoption of new processes or systems (including solution designing, testing, training, support etc.) Contribute to continuous improvement through peer reviews, knowledge sharing and adoption of best practice BA techniques To be suitable for this BA role you will have a strong working knowledge of eliciting requirements and Agile and Waterfall project delivery methodologies. You will have strong stakeholder management skills, great interpersonal skills and previous experience working across a range of digital transformation or software projects. The salary on offer for this role is up to £65,000 plus benefits. >
Ready to shape the future of AI-powered enterprise technology? We're seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, our powers seamless customer engagement in over 150 countries - and we're scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working - 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: We help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we're building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you'll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it's for someone who wants to shape, influence, and enable growth. You'll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that's transforming how the world connects through cloud and AI technologies. It's the perfect platform for a law firm-trained or in-house solicitor who's ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements - including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) - ideally 1-3 years' PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join? Join a company that's transforming how the world communicates. You'll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you're a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 08, 2025
Full time
Ready to shape the future of AI-powered enterprise technology? We're seeking a bright, ambitious Legal Counsel / Lawyer (interested in tech) to join the award-winning in-house Legal team - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, our powers seamless customer engagement in over 150 countries - and we're scaling fast. This is your opportunity to make a genuine impact in a high-growth SaaS environment where innovation, collaboration, and technology drive everything we do. The Role at a Glance In-House Legal Counsel / Commercial Lawyer Bracknell Hybrid Working - 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service / Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: We help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture is ambitious, inclusive, and technology-driven - we're building the future of customer experience, and we want people who are ready to make their mark. The Legal Counsel Role: An exceptional opportunity has arisen for a talented Legal Counsel to join our dynamic and expanding in-house Legal team at the heart of a global technology success story. Working in close partnership with, and reporting directly to, the Head of Legal, you'll play a pivotal role in providing pragmatic, commercially astute legal guidance across a fast-moving, innovation-driven SaaS environment. This is a role for those who want to do more than just advise; it's for someone who wants to shape, influence, and enable growth. You'll be supporting strategic projects that span multiple international markets, advising on complex commercial agreements, and helping to steer the legal strategy of a company that's transforming how the world connects through cloud and AI technologies. It's the perfect platform for a law firm-trained or in-house solicitor who's ready to take ownership of their own caseload, build strong partnerships across the business, and make a tangible impact from day one. With a strong emphasis on commercial contracting, tender processes, and technology-focused initiatives, this role offers genuine scope for professional growth and the chance to thrive in a team that values curiosity, collaboration, and ambition. What Your Day Might Look Like: • Lead the drafting, review, and negotiation of complex commercial agreements - including MSAs, EULAs, DPAs, software licensing, and partner/supplier contracts. • Provide legal input across enterprise and public sector tenders, ensuring compliance and commercial edge. • Deliver clear, business-enabling advice that empowers teams to move fast, confidently and compliantly. • Enhance and evolve contracting processes, playbooks, and templates for scalability and efficiency. • Support strategic corporate, company secretarial, IP, M&A, and data projects as the company continues its global expansion. About You: • Qualified Solicitor (England & Wales) - ideally 1-3 years' PQE • Strong academic background • Trained at a top law firm or qualified in-house within a tech-focused organisation • Excellent knowledge of commercial contracts • Ability to manage a caseload independently • Strong communication, drafting, and stakeholder management skills • Genuine interest in technology, AI, and intellectual property • Pragmatic, proactive, and eager to grow in a high-performance team Why Join? Join a company that's transforming how the world communicates. You'll work with some of the brightest minds in cloud technology, advising on cutting-edge projects that shape global customer experiences. Your voice will matter, your ideas will count, and your career will accelerate in an environment built on innovation, trust, and opportunity. Ready to make your mark? If you're a tech-savvy, ambitious lawyer with a passion for innovation, this is your chance to help shape the legal backbone of a global technology success story. Apply now for a fast-track path to the Hiring Manager and start building a career where the future of tech meets the future of law. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Hatfield based (with min of 2 days in the office) Competitive basic salary + Core & flexible benefits Join Data Management within our Data & Analytics function. We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery. We work in agile, delivering in sprints with modern software engineering and DevOps practices to ship reliable data products at pace click apply for full job details
Dec 08, 2025
Full time
Hatfield based (with min of 2 days in the office) Competitive basic salary + Core & flexible benefits Join Data Management within our Data & Analytics function. We operate across four pillars: Data Management, Data Strategy, Data Governance and Data Delivery. We work in agile, delivering in sprints with modern software engineering and DevOps practices to ship reliable data products at pace click apply for full job details
Analytics Engineer Salary: 65,000 - 75,000 Location: Fully Remote We are currently looking for an Analytics Engineer to join a fast-growing , innovative , and data-driven tech team within a global cybersecurity education company. You'll play a pivotal role in shaping data strategy and delivering insights that drive smarter decisions across the business. As an Analytics Engineer, you'll own the full data journey, from managing pipelines and creating models to developing visualisations that help teams understand user behaviour and business performance. This is a high-impact role, giving you the chance to transform complex data into meaningful stories that influence strategy and product direction. The Opportunity As part of a rapidly scaling technology company, you'll work with modern data tools to deliver real-time insights and automation. This Analytics Engineer role stands out because you'll have genuine ownership of analytics and visibility across the organisation, not just building dashboards, but defining how data drives growth. Key Responsibilities: Design, build, and maintain data models and pipelines. Create engaging dashboards and visualisations to present findings to non-technical audiences. Collaborate with stakeholders to translate business needs into data-driven outcomes. Use analytics to uncover trends, opportunities, and risks that shape company strategy. Champion data best practices and innovation within the wider team. What's in it for you? Competitive salary (based on geography and experience). Fully remote working - work from anywhere in the world. 2,500 personal development budget for certifications, training, and learning. Health insurance (where applicable). Skills and Experience Must Have: 2+ years' experience as a Data Analyst, Data Engineer, or Analytics Engineer. dbt Advanced SQL skills and experience with data visualisation tools (Tableau preferred). Knowledge of data modelling, warehousing, and analytics best practices. Strong communication skills with the ability to explain technical findings clearly. Nice to Have: Exposure to event-based analytics and user behaviour tracking. Understanding of machine learning models and techniques. Experience in a start-up or fast-scaling tech environment. If you'd like to be considered for this exciting Analytics Engineer opportunity and think you'd be a great fit, please click the Apply button below to submit your CV. We look forward to hearing from you!
Dec 08, 2025
Full time
Analytics Engineer Salary: 65,000 - 75,000 Location: Fully Remote We are currently looking for an Analytics Engineer to join a fast-growing , innovative , and data-driven tech team within a global cybersecurity education company. You'll play a pivotal role in shaping data strategy and delivering insights that drive smarter decisions across the business. As an Analytics Engineer, you'll own the full data journey, from managing pipelines and creating models to developing visualisations that help teams understand user behaviour and business performance. This is a high-impact role, giving you the chance to transform complex data into meaningful stories that influence strategy and product direction. The Opportunity As part of a rapidly scaling technology company, you'll work with modern data tools to deliver real-time insights and automation. This Analytics Engineer role stands out because you'll have genuine ownership of analytics and visibility across the organisation, not just building dashboards, but defining how data drives growth. Key Responsibilities: Design, build, and maintain data models and pipelines. Create engaging dashboards and visualisations to present findings to non-technical audiences. Collaborate with stakeholders to translate business needs into data-driven outcomes. Use analytics to uncover trends, opportunities, and risks that shape company strategy. Champion data best practices and innovation within the wider team. What's in it for you? Competitive salary (based on geography and experience). Fully remote working - work from anywhere in the world. 2,500 personal development budget for certifications, training, and learning. Health insurance (where applicable). Skills and Experience Must Have: 2+ years' experience as a Data Analyst, Data Engineer, or Analytics Engineer. dbt Advanced SQL skills and experience with data visualisation tools (Tableau preferred). Knowledge of data modelling, warehousing, and analytics best practices. Strong communication skills with the ability to explain technical findings clearly. Nice to Have: Exposure to event-based analytics and user behaviour tracking. Understanding of machine learning models and techniques. Experience in a start-up or fast-scaling tech environment. If you'd like to be considered for this exciting Analytics Engineer opportunity and think you'd be a great fit, please click the Apply button below to submit your CV. We look forward to hearing from you!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 08, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Business Analyst Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities click apply for full job details
Dec 08, 2025
Full time
Business Analyst Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities click apply for full job details
Job Description Acoustics and Signature Analyst Full Time, On-site. Derby, Raynesway. An exciting opportunity has arisen for an Acoustics and Signature Analyst to join Rolls-Royce Submarines in Derby As an analyst in the Signature Group you will primarily be, delivering acoustic predictions using engineering analysis/CAE (eg FEA/FEM, SEA, multi-physics solvers), developing associated methods, toolsets, and supporting Validation and Verification (V&V) activities. You will be supporting in-build and future programmes. We are currently looking for talented analysts to join the Signature Group within Technology in Rolls-Royce Submarines. The Signature Group is primarily responsible for assessing the signature performance of the plant and providing recommendations for improving performance. In addition, the group supports the development of technology, capability, and testing programmes. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: You will be conducting acoustic analysis/CAE (eg FEA/FEM, SEA, multi-physics solvers) and providing advice and guidance to the boat programmes: Strategic thinking to build on the business vision for the future of the signature capability. Liaising with customers, and various stakeholders in the signature community. Undertaking work relating to analysis/CAE, analysis methods development including V&V and uncertainty qualification. Supporting product V&V through relevant testing or commissioning programmes. Provide technical guidance in the design process. Drive continuous improvement through the business to develop capability and improvements to design. Who we are looking for: At Rolls-Royce we put safety first, do the right thing, make a difference, and seek simplicity in everything we do while also securing information. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Bachelor's degree, Master's or PhD in Engineering or regional equivalent qualification or equivalent technical capability based on practical knowledge and experience. Demonstrate interest in noise & vibration assessments. Able to prioritise tasks and work effectively on multiple projects at the same time. An ability to apply logical, analytical, and innovative thinking on a range of technical problems. Ability to communicate effectively across disciplines and with our customer. Experience of research and development, analytical and test validation activities. Desire to actively promote, encourage and support the identification and implementation of continuous improvements (of tools, processes and methods) both within and outside their immediate sphere and prompt action across the wider team and organisation. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 12 Sept 2025; 00:09 Posting End Date PandoLogic.
Dec 08, 2025
Full time
Job Description Acoustics and Signature Analyst Full Time, On-site. Derby, Raynesway. An exciting opportunity has arisen for an Acoustics and Signature Analyst to join Rolls-Royce Submarines in Derby As an analyst in the Signature Group you will primarily be, delivering acoustic predictions using engineering analysis/CAE (eg FEA/FEM, SEA, multi-physics solvers), developing associated methods, toolsets, and supporting Validation and Verification (V&V) activities. You will be supporting in-build and future programmes. We are currently looking for talented analysts to join the Signature Group within Technology in Rolls-Royce Submarines. The Signature Group is primarily responsible for assessing the signature performance of the plant and providing recommendations for improving performance. In addition, the group supports the development of technology, capability, and testing programmes. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: You will be conducting acoustic analysis/CAE (eg FEA/FEM, SEA, multi-physics solvers) and providing advice and guidance to the boat programmes: Strategic thinking to build on the business vision for the future of the signature capability. Liaising with customers, and various stakeholders in the signature community. Undertaking work relating to analysis/CAE, analysis methods development including V&V and uncertainty qualification. Supporting product V&V through relevant testing or commissioning programmes. Provide technical guidance in the design process. Drive continuous improvement through the business to develop capability and improvements to design. Who we are looking for: At Rolls-Royce we put safety first, do the right thing, make a difference, and seek simplicity in everything we do while also securing information. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Bachelor's degree, Master's or PhD in Engineering or regional equivalent qualification or equivalent technical capability based on practical knowledge and experience. Demonstrate interest in noise & vibration assessments. Able to prioritise tasks and work effectively on multiple projects at the same time. An ability to apply logical, analytical, and innovative thinking on a range of technical problems. Ability to communicate effectively across disciplines and with our customer. Experience of research and development, analytical and test validation activities. Desire to actively promote, encourage and support the identification and implementation of continuous improvements (of tools, processes and methods) both within and outside their immediate sphere and prompt action across the wider team and organisation. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 12 Sept 2025; 00:09 Posting End Date PandoLogic.
We are seeking a senior, creative UI/UX & Full Stack Developer to join a client in The City of London. This role will focus primarily on UI/UX design and development (60%) while also contributing to backend and full-stack solutions (40%). The successful candidate will work closely with business stakeholders and developers in a small Agile team, contributing to both greenfield projects and enhancements to existing systems. This is an exciting opportunity for someone passionate about user experience, design, and intuitive interfaces, with the ability to complement their UI skills with strong full-stack development knowledge. Key Responsibilities UI/UX Focus (60%) Design and implement modern, responsive user interfaces using React, NextJS, or Blazor. Create wireframes, mockups, and prototypes using tools such as Figma to demo solutions to business stakeholders. Ensure high-quality user experiences, accessibility, and performance across applications. Collaborate with business analysts and product owners to translate user stories into intuitive, functional designs. Participate in usability testing and iterate on feedback to improve interface quality. Full Stack / Backend Focus (40%) Develop, test, and maintain microservices and backend APIs using C#, .NET 8, Python, and RESTful Web APIs. Implement integration and unit tests as part of the development process. Contribute to DevOps practices including CI/CD pipelines, containerization (Docker/Kubernetes), and cloud deployment (Azure/AWS). Support production systems and troubleshoot technical issues when needed. Agile Collaboration Participate in Scrum ceremonies and contribute to planning, stand-ups, reviews, and retrospectives. Work closely with cross-functional teams to achieve project goals and milestones. Act as a problem solver and team player, balancing multiple priorities in a fast-paced environment. Skills & Expertise Strong hands-on experience in UI/UX development with React, NextJS, or Blazor. Proficient in wireframing and prototyping tools (Figma, Adobe XD, or similar). Solid experience in full-stack development using C#, .NET 8, Python, RESTful APIs, and microservices architecture. Familiarity with cloud platforms (Azure or AWS) and containerization technologies. Experience with databases (SQL Server, AWS RDS, MongoDB or other NoSQL). Knowledge of DevOps tools such as Azure DevOps, Jenkins, or Octopus for CI/CD. Understanding of Agile methodologies and collaborative software development practices. Bonus: experience in financial services or familiarity with trading systems, FIX protocol, or FX products.
Dec 08, 2025
Full time
We are seeking a senior, creative UI/UX & Full Stack Developer to join a client in The City of London. This role will focus primarily on UI/UX design and development (60%) while also contributing to backend and full-stack solutions (40%). The successful candidate will work closely with business stakeholders and developers in a small Agile team, contributing to both greenfield projects and enhancements to existing systems. This is an exciting opportunity for someone passionate about user experience, design, and intuitive interfaces, with the ability to complement their UI skills with strong full-stack development knowledge. Key Responsibilities UI/UX Focus (60%) Design and implement modern, responsive user interfaces using React, NextJS, or Blazor. Create wireframes, mockups, and prototypes using tools such as Figma to demo solutions to business stakeholders. Ensure high-quality user experiences, accessibility, and performance across applications. Collaborate with business analysts and product owners to translate user stories into intuitive, functional designs. Participate in usability testing and iterate on feedback to improve interface quality. Full Stack / Backend Focus (40%) Develop, test, and maintain microservices and backend APIs using C#, .NET 8, Python, and RESTful Web APIs. Implement integration and unit tests as part of the development process. Contribute to DevOps practices including CI/CD pipelines, containerization (Docker/Kubernetes), and cloud deployment (Azure/AWS). Support production systems and troubleshoot technical issues when needed. Agile Collaboration Participate in Scrum ceremonies and contribute to planning, stand-ups, reviews, and retrospectives. Work closely with cross-functional teams to achieve project goals and milestones. Act as a problem solver and team player, balancing multiple priorities in a fast-paced environment. Skills & Expertise Strong hands-on experience in UI/UX development with React, NextJS, or Blazor. Proficient in wireframing and prototyping tools (Figma, Adobe XD, or similar). Solid experience in full-stack development using C#, .NET 8, Python, RESTful APIs, and microservices architecture. Familiarity with cloud platforms (Azure or AWS) and containerization technologies. Experience with databases (SQL Server, AWS RDS, MongoDB or other NoSQL). Knowledge of DevOps tools such as Azure DevOps, Jenkins, or Octopus for CI/CD. Understanding of Agile methodologies and collaborative software development practices. Bonus: experience in financial services or familiarity with trading systems, FIX protocol, or FX products.
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Department The Corporate Tribe is a dynamic, cross-functional organisational unit focused on driving innovation, collaboration, and value delivery across key business areas. It operates through autonomous squads working together towards shared strategic goals, fostering a culture of continuous improvement and operational excellence. Led by experienced Tribe Leads, the tribe emphasises agility, inclusivity, and strong partnerships across teams to ensure alignment with company strategy and swift delivery of change initiatives. This environment encourages shared ownership, knowledge exchange, and creativity, enabling the tribe to adapt quickly to evolving business needs and deliver impactful solutions efficiently. About the Role The Change Business Analyst plays a critical role in driving and supporting change initiatives within the Corporate Tribe by bridging the gap between business needs and technical solutions. This role involves managing small to medium projects using agile and hybrid methodologies, ensuring effective planning, prioritization, and risk management to meet strategic objectives. The role requires close collaboration with stakeholders, product owners, and delivery teams to define scope, create business cases, and maintain project deliverables. The Change Business Analyst also leads the gathering and validation of business requirements, supports change management activities such as test planning and operational readiness, and drives continuous improvement by identifying opportunities to enhance processes and systems. Strong communication, leadership, and analytical skills are essential to foster an inclusive team environment and deliver successful change outcomes aligned with organisational goals. Key Responsibilities Leading and managing change initiatives across business areas and projects in a hybrid Business Analyst/Project Management capacity Fully own and deliver projects from initiation to completion, without reliance on a separate Project Manager Proactively shape and prioritise work, managing conflicting demands, and facilitating consensus among diverse stakeholders. Coordinating and engaging stakeholders to define scope and priorities. Planning and prioritising delivery with clear dependency mapping. Aligning and readying the business for successful change adoption. Managing risks, issues, and quality across all projects. Supporting agile methodologies and adapting frameworks to project needs. Elicit and document business requirements and process improvements, as defined by the business and/or project. Lead and facilitate meetings and workshops, producing clear documentation, including Business Requirement Documents, user stories, and acceptance criteria. Create Functional and Non-Functional Specifications, Business Process Flows and Data Flows. Analyse complex and large-scale business and technical projects, including comprehensive reviews of end- to-end data and operating models. Support business users through UAT testing and obtain sign-off from key stakeholders. About the Candidate The ideal candidate will possess the following: Demonstrable experience initiating, planning, and delivering formal projects, ideally with budgets up to £5m Extensive experience in a hybrid BA/PM role in Financial Services and ability to manage change initiatives within complex organisations Experience in delivering corporate projects (Risk, Legal, HR, Audit etc) Successfully delivered complex change projects requiring changes to corporate systems Preferably an accreditation (eg, PRINCE2, PMP, Agile PM) although not essential Practical knowledge of agile methodologies and tools. Experience in facilitating meetings and workshops, and in preparing documentation such as Business Requirement Documents, Functional Specification Documents, Business Process Flows, and Data Flow Diagrams. Expertise in eliciting, analysing, validating requirements, and building partnerships with business and technology teams. Demonstrate strong application and solution knowledge. Proven ability to gather and validate detailed business requirements and lead process improvements. Experience coordinating stakeholders, managing risks, and delivering projects using agile and hybrid methodologies. Strong interpersonal and communication skills to engage leadership, teams, and third-party suppliers effectively. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 08, 2025
Full time
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Department The Corporate Tribe is a dynamic, cross-functional organisational unit focused on driving innovation, collaboration, and value delivery across key business areas. It operates through autonomous squads working together towards shared strategic goals, fostering a culture of continuous improvement and operational excellence. Led by experienced Tribe Leads, the tribe emphasises agility, inclusivity, and strong partnerships across teams to ensure alignment with company strategy and swift delivery of change initiatives. This environment encourages shared ownership, knowledge exchange, and creativity, enabling the tribe to adapt quickly to evolving business needs and deliver impactful solutions efficiently. About the Role The Change Business Analyst plays a critical role in driving and supporting change initiatives within the Corporate Tribe by bridging the gap between business needs and technical solutions. This role involves managing small to medium projects using agile and hybrid methodologies, ensuring effective planning, prioritization, and risk management to meet strategic objectives. The role requires close collaboration with stakeholders, product owners, and delivery teams to define scope, create business cases, and maintain project deliverables. The Change Business Analyst also leads the gathering and validation of business requirements, supports change management activities such as test planning and operational readiness, and drives continuous improvement by identifying opportunities to enhance processes and systems. Strong communication, leadership, and analytical skills are essential to foster an inclusive team environment and deliver successful change outcomes aligned with organisational goals. Key Responsibilities Leading and managing change initiatives across business areas and projects in a hybrid Business Analyst/Project Management capacity Fully own and deliver projects from initiation to completion, without reliance on a separate Project Manager Proactively shape and prioritise work, managing conflicting demands, and facilitating consensus among diverse stakeholders. Coordinating and engaging stakeholders to define scope and priorities. Planning and prioritising delivery with clear dependency mapping. Aligning and readying the business for successful change adoption. Managing risks, issues, and quality across all projects. Supporting agile methodologies and adapting frameworks to project needs. Elicit and document business requirements and process improvements, as defined by the business and/or project. Lead and facilitate meetings and workshops, producing clear documentation, including Business Requirement Documents, user stories, and acceptance criteria. Create Functional and Non-Functional Specifications, Business Process Flows and Data Flows. Analyse complex and large-scale business and technical projects, including comprehensive reviews of end- to-end data and operating models. Support business users through UAT testing and obtain sign-off from key stakeholders. About the Candidate The ideal candidate will possess the following: Demonstrable experience initiating, planning, and delivering formal projects, ideally with budgets up to £5m Extensive experience in a hybrid BA/PM role in Financial Services and ability to manage change initiatives within complex organisations Experience in delivering corporate projects (Risk, Legal, HR, Audit etc) Successfully delivered complex change projects requiring changes to corporate systems Preferably an accreditation (eg, PRINCE2, PMP, Agile PM) although not essential Practical knowledge of agile methodologies and tools. Experience in facilitating meetings and workshops, and in preparing documentation such as Business Requirement Documents, Functional Specification Documents, Business Process Flows, and Data Flow Diagrams. Expertise in eliciting, analysing, validating requirements, and building partnerships with business and technology teams. Demonstrate strong application and solution knowledge. Proven ability to gather and validate detailed business requirements and lead process improvements. Experience coordinating stakeholders, managing risks, and delivering projects using agile and hybrid methodologies. Strong interpersonal and communication skills to engage leadership, teams, and third-party suppliers effectively. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Dec 08, 2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Dec 07, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II - Golang Software Engineer Overview We are looking for a software engineer to join an award winning team with a proven track record of combining data science techniques with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action. As part of the application development team, your role will focus on creating and maintaining products across the whole lifecycle. Role • Create and maintaining microservices, primarily in Golang, taking increasing responsibility. • Assist with design and build to solve bugs, improve performance, and add new features. • Containerise your services and make ready for deployment onto a k8s environment using helm charts. • Develop understanding of end-to-end technical architecture and dependency systems. Apply that understanding in code. • Write tests with high coverage including unit, contract, e2e and integration. • Version control code with git and build, test and deploy using ci/cd pipelines. • Build and test remotely on your own machine and deploy to low level envs. • Participate in the review of team members code. • Perform demos and join acceptance discussions with analysts, developers and product owners. • Assist in task planning and review as part of a sprint based workflow. • Estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements. • The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days, which are currently on Monday and Thursday. All About You First and foremost, you want to build products to solve real, pressing problems for your customers. You enjoy working in a team, and have an interest in data science and how advanced algorithms may be deployed as product offerings. You are detail oriented, and enjoy writing and reviewing code to a high standard with tests to prove it. • Demonstrable ability to write Python/Golang and SQL. You are happy to learn new programming languages and frameworks as necessary. • You are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs and in-memory/NoSQL stores. • You are familiar with working in a devops based software development workflow, including building, testing, and continuous integration/deployment. You are also happy to be evolve along with the development process and contribute to its success. • You have the ability to communicate with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals. • You are keen to engage with best practices for code review, version control, and change control, balancing the need for a quality codebase with the unique and particular demands of scale up stage software engineering. • You have experience or are keen to engage with productionising machine learning technologies. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Full right to work in th UK is required for this position. Our client does not offer sponsorship for this role Business Data Analyst Our prestigious manufacturing-based client, based in Norwich, are seeking a Business Data Analyst to join their team. This is a full time position working Monday-Friday, 08:30-17:00. Working on a temporary contract, likely 12 months, based in Norwich with free, onsite parking. Key Knowledge, Skills & Experience: Bachelor s degree in business, finance, economics, or other related field. Demonstrated ability to understand complex datasets and apply statistical and analytical methods, ideally within a manufacturing or fast-paced environment. Strong data modelling, forecasting, and analytical skills with a strong understanding of financial and other key performance metrics. Demonstrated ability to organise, analyse and present large volumes of complex data and insights clearly and effectively to senior leadership and non-finance stakeholders. Solid understanding of commercial and financial concepts with a strategic mindset and the ability to drive business decisions through data-driven insights. Proficiency with SQL databases / ERP systems (preferably Oracle EnterpriseOne), database reporting tools. Advanced Microsoft Excel skills. Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organisation. Ability to translating findings into strategies and solutions through close collaboration with different departments and communicate these clearly to senior stakeholders. Key Responsibilities: Conduct detailed analysis, including forecasting, modelling, and scenario planning, to inform strategic business decision-making. Provide insights on profitability and ROI by market / customer linking current and desired future state for new and existing product and market initiatives. Collaborate with cross-functional teams to support business planning, and strategic initiatives. Develop and present comprehensive & impactful analysis and strategic recommendations to senior management in a clear and concise manner. To support strategic decision-making and performance evaluation across our global operations. The role will involve in-depth analysis of commercial, sales and other business data as may be required from time to time. Providing forecasting and modelling to assess the impact of business changes and new products on margin and other key metrics. This is a hands-on, high-impact role that requires an individual with strong analytical skills, commercial acumen. For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Dec 07, 2025
Contractor
Full right to work in th UK is required for this position. Our client does not offer sponsorship for this role Business Data Analyst Our prestigious manufacturing-based client, based in Norwich, are seeking a Business Data Analyst to join their team. This is a full time position working Monday-Friday, 08:30-17:00. Working on a temporary contract, likely 12 months, based in Norwich with free, onsite parking. Key Knowledge, Skills & Experience: Bachelor s degree in business, finance, economics, or other related field. Demonstrated ability to understand complex datasets and apply statistical and analytical methods, ideally within a manufacturing or fast-paced environment. Strong data modelling, forecasting, and analytical skills with a strong understanding of financial and other key performance metrics. Demonstrated ability to organise, analyse and present large volumes of complex data and insights clearly and effectively to senior leadership and non-finance stakeholders. Solid understanding of commercial and financial concepts with a strategic mindset and the ability to drive business decisions through data-driven insights. Proficiency with SQL databases / ERP systems (preferably Oracle EnterpriseOne), database reporting tools. Advanced Microsoft Excel skills. Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organisation. Ability to translating findings into strategies and solutions through close collaboration with different departments and communicate these clearly to senior stakeholders. Key Responsibilities: Conduct detailed analysis, including forecasting, modelling, and scenario planning, to inform strategic business decision-making. Provide insights on profitability and ROI by market / customer linking current and desired future state for new and existing product and market initiatives. Collaborate with cross-functional teams to support business planning, and strategic initiatives. Develop and present comprehensive & impactful analysis and strategic recommendations to senior management in a clear and concise manner. To support strategic decision-making and performance evaluation across our global operations. The role will involve in-depth analysis of commercial, sales and other business data as may be required from time to time. Providing forecasting and modelling to assess the impact of business changes and new products on margin and other key metrics. This is a hands-on, high-impact role that requires an individual with strong analytical skills, commercial acumen. For further details regarding this great opportunity, please email a copy of your CV today. Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Title: Entry-level Data Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you a data enthusiast looking to kickstart your career in a dynamic and fast-growing environment? Our client is looking for a motivated and detail-oriented Data Analyst to join their vibrant Data & Analytics team in Chelmsford! As a Data Analyst, you will play a vital role in supporting the team with data collection, analysis, and interpretation. This is your chance to dive into the world of data driven decision making and make a real impact on business performance! This is an amazing opportunity to grow your career in a supportive environment where you can learn from experienced professionals. You will be encouraged to take on challenges and develop your skills in query writing and data extraction. Responsibilities Collect and prepare data from multiple sources for analysis. Conduct basic data analysis and create insightful reports using tools such as Excel, SQL, and Power BI/Tableau. Ensure accurate and clear reporting by maintaining and distributing reports to end users. Assist in designing and updating interactive dashboards and visualisations. Work closely with stakeholders to understand data needs and provide actionable insights. Analyse datasets to uncover trends, patterns, and anomalies that inform strategic decisions. Requirements Basic knowledge of SQL and data visualisation tools (Power BI, Tableau). Proficiency in Microsoft Excel; familiarity with VBA and Macros is a plus. Strong analytical mindset with a keen eye for detail. Excellent communication and problem solving skills. Ability to work independently and thrive in a team environment. Eagerness to learn and develop technical skills; a degree or relevant experience is required. Knowledge of data warehousing and ETL processes. Familiarity with Power Apps, Azure Data Factory, and Power Automate is advantageous. Someone with a can do attitude who pays attention to detail and can spot irregularities. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 07, 2025
Full time
Title: Entry-level Data Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you a data enthusiast looking to kickstart your career in a dynamic and fast-growing environment? Our client is looking for a motivated and detail-oriented Data Analyst to join their vibrant Data & Analytics team in Chelmsford! As a Data Analyst, you will play a vital role in supporting the team with data collection, analysis, and interpretation. This is your chance to dive into the world of data driven decision making and make a real impact on business performance! This is an amazing opportunity to grow your career in a supportive environment where you can learn from experienced professionals. You will be encouraged to take on challenges and develop your skills in query writing and data extraction. Responsibilities Collect and prepare data from multiple sources for analysis. Conduct basic data analysis and create insightful reports using tools such as Excel, SQL, and Power BI/Tableau. Ensure accurate and clear reporting by maintaining and distributing reports to end users. Assist in designing and updating interactive dashboards and visualisations. Work closely with stakeholders to understand data needs and provide actionable insights. Analyse datasets to uncover trends, patterns, and anomalies that inform strategic decisions. Requirements Basic knowledge of SQL and data visualisation tools (Power BI, Tableau). Proficiency in Microsoft Excel; familiarity with VBA and Macros is a plus. Strong analytical mindset with a keen eye for detail. Excellent communication and problem solving skills. Ability to work independently and thrive in a team environment. Eagerness to learn and develop technical skills; a degree or relevant experience is required. Knowledge of data warehousing and ETL processes. Familiarity with Power Apps, Azure Data Factory, and Power Automate is advantageous. Someone with a can do attitude who pays attention to detail and can spot irregularities. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Commercial Finance Analyst / Finance Business Partner £35,000-£40,000 (up to £45,000 for the right person) Full-time On-site Oakham Are you a confident and commercially minded Commercial Finance Analyst looking to take the next step in your career? Do you enjoy understanding how products are costed, how margins are built, and how financial decisions shape a manufacturing business? If so, this click apply for full job details
Dec 07, 2025
Full time
Commercial Finance Analyst / Finance Business Partner £35,000-£40,000 (up to £45,000 for the right person) Full-time On-site Oakham Are you a confident and commercially minded Commercial Finance Analyst looking to take the next step in your career? Do you enjoy understanding how products are costed, how margins are built, and how financial decisions shape a manufacturing business? If so, this click apply for full job details
