Client Services Executive Location: Newbury Hours: Monday to Friday, 8:30 AM - 4:30 PM Pay: 15- 16 per hour Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success. What You'll Do: Deliver exceptional end-to-end customer service and manage dealer expectations. Handle inbound and outbound calls and emails to support dealers. Assist Business Development Managers with engagement and admin tasks. Upsell products and services to maximize revenue opportunities. Maintain accurate dealer data in CRM systems (HubSpot experience a plus). Train dealers on portal functionality and best practices. Support onboarding and system setup for new dealers. Monitor dealer activity and share insights to boost performance. Assist with campaigns, communications, and reporting. What We're Looking For: At least 2 years in customer service or client support roles. Experience in dealer or B2B support environment preferred. Familiarity with CRM systems and SAP processes. Strong communication skills and a proactive, customer-focused mindset. Ability to multitask and deliver training confidently. Positive attitude, team player, and adaptable to change. Please call Adecco Newbury on (phone number removed) or email an updated copy of your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 27, 2026
Seasonal
Client Services Executive Location: Newbury Hours: Monday to Friday, 8:30 AM - 4:30 PM Pay: 15- 16 per hour Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success. What You'll Do: Deliver exceptional end-to-end customer service and manage dealer expectations. Handle inbound and outbound calls and emails to support dealers. Assist Business Development Managers with engagement and admin tasks. Upsell products and services to maximize revenue opportunities. Maintain accurate dealer data in CRM systems (HubSpot experience a plus). Train dealers on portal functionality and best practices. Support onboarding and system setup for new dealers. Monitor dealer activity and share insights to boost performance. Assist with campaigns, communications, and reporting. What We're Looking For: At least 2 years in customer service or client support roles. Experience in dealer or B2B support environment preferred. Familiarity with CRM systems and SAP processes. Strong communication skills and a proactive, customer-focused mindset. Ability to multitask and deliver training confidently. Positive attitude, team player, and adaptable to change. Please call Adecco Newbury on (phone number removed) or email an updated copy of your CV Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
HOMEWARES SALES ACCOUNT MANAGER A global fashion and homewares supplier is seeking an experienced Homewares Account Manager to join its dynamic and growing team. With over 25 years of industry expertise, the business is recognised for delivering design-led, ethical, and sustainable solutions across fashion and homeware categories. Operating across more than 20 countries and regions, the company partners with leading international retailers to create responsible, trend-driven collections spanning textiles, soft furnishings, and decorative homeware. Innovation, sustainability, and technology sit at the heart of everything they do. THE ROLE As Homewares Account Manager, you will manage and grow key client relationships within the homewares and lifestyle sector. Acting as the primary point of contact for global retailers and buyers, you will oversee the end-to-end development of commercially successful homeware ranges, working closely with cross-functional teams to ensure seamless delivery from concept through to production. Key Responsibilities Manage and develop key customer accounts, building long-term, strategic partnerships Collaborate with design, product development, production, and logistics teams to deliver high-quality homeware collections, including candles, candle holders, cushions, throws, soft furnishings, decorative accessories, and seasonal d cor Identify new business opportunities through market insight, consumer analysis, and trend research within the home and lifestyle sector Lead commercial negotiations on pricing, margins, and terms to support profitable growth Track sales performance, forecasts, and critical path milestones, sharing insights with internal stakeholders Represent the business at trade shows, supplier meetings, and client presentations, both domestically and internationally THE CANDIDATE Proven experience in account management within homewares, soft furnishings, textiles, or fashion Strong understanding of retail and wholesale environments, including high-volume and global retailers Excellent communication, negotiation, and relationship management skills Commercially focused with the ability to manage multiple product categories and deadlines Confident operating in a fast-paced, international business environment Willing to travel as required WHAT'S ON OFFER Competitive salary with performance-related incentives A collaborative, forward-thinking culture with a strong commitment to sustainability Ongoing career development within a global fashion and homewares organisation The opportunity to play a key role in delivering responsible, design-led homeware collections to leading international retailers
Feb 27, 2026
Full time
HOMEWARES SALES ACCOUNT MANAGER A global fashion and homewares supplier is seeking an experienced Homewares Account Manager to join its dynamic and growing team. With over 25 years of industry expertise, the business is recognised for delivering design-led, ethical, and sustainable solutions across fashion and homeware categories. Operating across more than 20 countries and regions, the company partners with leading international retailers to create responsible, trend-driven collections spanning textiles, soft furnishings, and decorative homeware. Innovation, sustainability, and technology sit at the heart of everything they do. THE ROLE As Homewares Account Manager, you will manage and grow key client relationships within the homewares and lifestyle sector. Acting as the primary point of contact for global retailers and buyers, you will oversee the end-to-end development of commercially successful homeware ranges, working closely with cross-functional teams to ensure seamless delivery from concept through to production. Key Responsibilities Manage and develop key customer accounts, building long-term, strategic partnerships Collaborate with design, product development, production, and logistics teams to deliver high-quality homeware collections, including candles, candle holders, cushions, throws, soft furnishings, decorative accessories, and seasonal d cor Identify new business opportunities through market insight, consumer analysis, and trend research within the home and lifestyle sector Lead commercial negotiations on pricing, margins, and terms to support profitable growth Track sales performance, forecasts, and critical path milestones, sharing insights with internal stakeholders Represent the business at trade shows, supplier meetings, and client presentations, both domestically and internationally THE CANDIDATE Proven experience in account management within homewares, soft furnishings, textiles, or fashion Strong understanding of retail and wholesale environments, including high-volume and global retailers Excellent communication, negotiation, and relationship management skills Commercially focused with the ability to manage multiple product categories and deadlines Confident operating in a fast-paced, international business environment Willing to travel as required WHAT'S ON OFFER Competitive salary with performance-related incentives A collaborative, forward-thinking culture with a strong commitment to sustainability Ongoing career development within a global fashion and homewares organisation The opportunity to play a key role in delivering responsible, design-led homeware collections to leading international retailers
ROLE: Senior Operations Engineer (Infrastructure) JOB BAND: D CONTRACT TYPE: Full-time / Permanent DEPARTMENT: BBC Technology and Media Operations LOCATION: Pacific Quay, Glasgow PROPOSED SALARY RANGE: Up to £62,250 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. PURPOSE OF THE ROLE As a Senior Operations Engineer (Infrastructure) at the BBC, you'll be at the heart of the systems that keep our broadcasting on air. Your role is vital in ensuring the reliability, security, and performance of the infrastructure and platforms behind our creative output. You'll manage and optimise core systems, troubleshoot complex issues, and deliver robust solutions to keep services resilient and scalable. Beyond day to day operations, you'll help drive automation and cloud adoption and play a key role in shaping the future of broadcasting. Why Join the Team Join BBC Scotland's Engineering team at Pacific Quay, Glasgow, supporting TV and radio output across Scotland. You'll work with engineers nationwide to keep these services on air and online. Our team is high performing yet relaxed-supportive, approachable, and genuinely fun to work with. If you share the BBC's mission and want to help shape its future, we'd love to have you on board. KEY RESPONSIBILITIES AND IMPACT Manage Core Infrastructure: Oversee BBC Scotland's server and storage estate (physical, virtual, and cloud). Perform upgrades, manage resources, and ensure robust monitoring and high availability. Administer Team Tooling and Drive Automation: Manage the team's core tools, including monitoring (CheckMK), configuration management (Ansible), and automation (Rundeck), as well as password manager and remote access solutions. Contribute to defining future tooling requirements and identifying opportunities for automation. Incident Response and Recovery: Respond to service disruptions affecting broadcast critical systems, record actions accurately, and implement measures to prevent recurrence. Monitor and Support Broadcast Systems: Use diverse monitoring tools to identify and resolve complex issues across broadcast and IT platforms. Communicate and Collaborate: Explain technical information clearly to technical and non technical audiences. Act as a point of contact during post incident reviews. Develop Team Capability: Deliver training plans and provide guidance on IT and systems best practices. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA Extensive hands on experience administering and configuring enterprise virtualisation and storage platforms-including VMware vSphere/ESXi, vCenter, Storenext, and Dell PowerStore. Candidates must have experience performing advanced configuration, system build outs, upgrades, performance tuning, and troubleshooting-not just operational monitoring. Strong, practical experience managing and configuring Linux and Windows Server environments, ideally using Infrastructure as Code (IaC) tools such as Ansible, PowerShell DSC, or similar. Candidates must be comfortable automating server builds, patching, configuration, and compliance controls, as well as managing key enterprise services (AD, DNS, DHCP, networking components). Proficiency with enterprise monitoring and alerting platforms, including the ability to configure thresholds, interpret telemetry, and proactively prevent incidents. Demonstrated ability to diagnose and resolve complex infrastructure issues under pressure, including experience with high availability clusters, failover systems, and disaster recovery workflows. Ability to produce clear, detailed technical documentation and communicate complex system behaviours effectively across engineering teams, operational stakeholders, and editorial users. DESIRED (NOT REQUIRED) Familiarity with automation tools such as Ansible and Rundeck, and scripting for infrastructure management. Knowledge of cloud platforms and hybrid infrastructure environments. Knowledge of networking in audio/video environments-familiarity with IP audio/video, streaming protocols, and networked media systems. Experience in media or creative environments-exposure to broadcast, production, or post production workflows. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35 hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Feb 27, 2026
Full time
ROLE: Senior Operations Engineer (Infrastructure) JOB BAND: D CONTRACT TYPE: Full-time / Permanent DEPARTMENT: BBC Technology and Media Operations LOCATION: Pacific Quay, Glasgow PROPOSED SALARY RANGE: Up to £62,250 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. PURPOSE OF THE ROLE As a Senior Operations Engineer (Infrastructure) at the BBC, you'll be at the heart of the systems that keep our broadcasting on air. Your role is vital in ensuring the reliability, security, and performance of the infrastructure and platforms behind our creative output. You'll manage and optimise core systems, troubleshoot complex issues, and deliver robust solutions to keep services resilient and scalable. Beyond day to day operations, you'll help drive automation and cloud adoption and play a key role in shaping the future of broadcasting. Why Join the Team Join BBC Scotland's Engineering team at Pacific Quay, Glasgow, supporting TV and radio output across Scotland. You'll work with engineers nationwide to keep these services on air and online. Our team is high performing yet relaxed-supportive, approachable, and genuinely fun to work with. If you share the BBC's mission and want to help shape its future, we'd love to have you on board. KEY RESPONSIBILITIES AND IMPACT Manage Core Infrastructure: Oversee BBC Scotland's server and storage estate (physical, virtual, and cloud). Perform upgrades, manage resources, and ensure robust monitoring and high availability. Administer Team Tooling and Drive Automation: Manage the team's core tools, including monitoring (CheckMK), configuration management (Ansible), and automation (Rundeck), as well as password manager and remote access solutions. Contribute to defining future tooling requirements and identifying opportunities for automation. Incident Response and Recovery: Respond to service disruptions affecting broadcast critical systems, record actions accurately, and implement measures to prevent recurrence. Monitor and Support Broadcast Systems: Use diverse monitoring tools to identify and resolve complex issues across broadcast and IT platforms. Communicate and Collaborate: Explain technical information clearly to technical and non technical audiences. Act as a point of contact during post incident reviews. Develop Team Capability: Deliver training plans and provide guidance on IT and systems best practices. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA Extensive hands on experience administering and configuring enterprise virtualisation and storage platforms-including VMware vSphere/ESXi, vCenter, Storenext, and Dell PowerStore. Candidates must have experience performing advanced configuration, system build outs, upgrades, performance tuning, and troubleshooting-not just operational monitoring. Strong, practical experience managing and configuring Linux and Windows Server environments, ideally using Infrastructure as Code (IaC) tools such as Ansible, PowerShell DSC, or similar. Candidates must be comfortable automating server builds, patching, configuration, and compliance controls, as well as managing key enterprise services (AD, DNS, DHCP, networking components). Proficiency with enterprise monitoring and alerting platforms, including the ability to configure thresholds, interpret telemetry, and proactively prevent incidents. Demonstrated ability to diagnose and resolve complex infrastructure issues under pressure, including experience with high availability clusters, failover systems, and disaster recovery workflows. Ability to produce clear, detailed technical documentation and communicate complex system behaviours effectively across engineering teams, operational stakeholders, and editorial users. DESIRED (NOT REQUIRED) Familiarity with automation tools such as Ansible and Rundeck, and scripting for infrastructure management. Knowledge of cloud platforms and hybrid infrastructure environments. Knowledge of networking in audio/video environments-familiarity with IP audio/video, streaming protocols, and networked media systems. Experience in media or creative environments-exposure to broadcast, production, or post production workflows. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35 hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
Feb 27, 2026
Full time
We're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted advisor - building strong, long term relationships, aligning on success plans, and guiding teams to maximize the value they gain from our platform. You'll collaborate closely with product, sales, and leadership to ensure customer goals are met, results are tracked, and insights are translated into continuous improvement. Your success will be measured by how effectively you help customers achieve theirs - strengthening retention, growth, and advocacy across your portfolio. What you'll do: Customer Onboarding & Rollouts: Lead successful client rollouts and ensure high product adoption rates by guiding customers through the onboarding and implementation process. Serve as the main point of contact from Sales handoff to post launch success. Portfolio Management: Manage a portfolio of clients with multiple simultaneous rollouts, ensuring each customer receives the attention and support needed to maximize product value. Customer Touchpoints: Schedule and conduct regular check ins with customers to maintain a strong understanding of their needs, ensuring they are satisfied and proactively addressing any issues. Cross functional Collaboration: Work closely with the Customer Solutions Architect and Support team to quickly triage and resolve customer support issues, escalating blockers when necessary to prevent customer churn. Feedback Loop: Gather customer feedback and product requirements to collaborate with Product and Engineering, helping shape the product development roadmap. Best Practices & Strategy: Advise customers on industry best practices, ensuring that their technical setup and ongoing use of the product is optimized for success. Customer Advocacy: Partner with Marketing to create customer case studies, testimonials, and other advocacy content to highlight product value and strengthen customer relationships. Data Driven Success: Use customer data and metrics to guide proactive customer success initiatives, identifying opportunities for expansion and ensuring customers derive continuous value from the product. Requirements: Experience: 3 5 years in a customer facing, technical role for a B2B SaaS product, ideally with experience managing relationships with technical buyers. Technical Aptitude: Strong technical understanding of the Dev Ops space, able to engage with customers on a technical level and translate complex concepts into actionable advice. Customer focused: Proven track record of building and managing customer relationships, including working with senior level executives to ensure client success and satisfaction. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to both technical and non technical stakeholders. Business Acumen: Strong ability to balance customer needs with business objectives, using data to make informed decisions that drive customer satisfaction and success. Adaptability: Comfortable working in a fast paced, rapidly scaling startup environment, with the ability to wear multiple hats and adapt to evolving needs. Cross functional Collaboration: Ability to work seamlessly with Sales, Product, Technology, and Marketing teams to align on customer needs and deliver comprehensive solutions. Education: BS/MS or equivalent experience in a technical or business related field. If you're passionate about customer success, enjoy working with technical products, and thrive in a dynamic environment, we'd love to talk with you! LinearB Values Put the Customer First Take Ownership One Team Show Product Expertise Be Data Driven Reach for the Next Level Listen Curiously & Speak Courageously LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. .
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? 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Feb 27, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? 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Business Development Manager / B2B Trade Sales role for a top-end Designer based out of Chelsea Harbour . You should ideally come with sales / BDM experience from the Luxury Interiors, design or furniture industry This British designer s exquisite, hand-crafted pieces are made in workshops in SE Asia and bring with them a sense of journey, vitality and discovery, communicating playfulness, texture, and premium quality bespoke furniture, lighting, handwoven fabrics etc Their collections are represented in 25 markets around the world and is a sought after partner for some of the world s leading interiors projects. They are seeking a London-based Business Development Manager (BDM) / Trade Sales person to represent the brand throughout the whole of the UK, with the primary focus being London. Reporting to the European Sales Manager, this is not a traditional showroom role it s about being on the road, meeting trade clients, architects, designers, and project managers , introducing them to collections, and building meaningful, long-term partnerships. Responsibilities: • Develop new business - trade B2B clients in London and across the UK using a variety of business development methods • Develop and maintain relationships with architects, designers, and project managers. • Present and promote the brand s collections and bespoke offerings through in-person visits and presentations. • Identify new business opportunities and potential projects both residential and commercial • Manage client communication and follow up on leads, quotes, and project enquiries. • Collaborate closely with the European Sales Manager and London showroom team to align strategies and support brand goals. • Analyse market trends and competitor activities to provide insights that strengthen sales strategy. • Create detailed sales reports to track overall sales performance, including client details and product performance analysis. • Maintain accurate records of sales activities, client interactions, and feedback. • Participate in trade fairs, exhibitions, and brand events as required. Requires: • Minimum 2-3 years in trade or B2B sales, business development preferably within the luxury interiors, design, or furniture sectors , or equivalent industry; •Strong networker • Good knowledge of the interior design and architecture (A&D) community in the UK . • Self-motivated and proactive with the ability to work independently on the road. • Passionate about art, design, and craftsmanship. • Professional appearance and demeanour, aligned with a luxury brand. • Competence in CRM systems like Salesforce, MS Office, and digital tools for client management. • Should ideally hold a valid UK driver s license and be willing to travel frequently. Basic salary depends on experience - £45-65K; Commission & Bonus on top please note, this industry is often a slow-burn so it will take time to develop & nurture the clients & make commission so they are looking for long term commitment! Must be able to commute to Chelsea Design Centre Mon to Fri with occasional weekends APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / Salesforce / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / B2B sales / Business to business sales / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business / furniture / architects / project managers / new business / A&D / architecture & design / hospitality industry / high-end residential / trade sales / B2B
Feb 27, 2026
Full time
Business Development Manager / B2B Trade Sales role for a top-end Designer based out of Chelsea Harbour . You should ideally come with sales / BDM experience from the Luxury Interiors, design or furniture industry This British designer s exquisite, hand-crafted pieces are made in workshops in SE Asia and bring with them a sense of journey, vitality and discovery, communicating playfulness, texture, and premium quality bespoke furniture, lighting, handwoven fabrics etc Their collections are represented in 25 markets around the world and is a sought after partner for some of the world s leading interiors projects. They are seeking a London-based Business Development Manager (BDM) / Trade Sales person to represent the brand throughout the whole of the UK, with the primary focus being London. Reporting to the European Sales Manager, this is not a traditional showroom role it s about being on the road, meeting trade clients, architects, designers, and project managers , introducing them to collections, and building meaningful, long-term partnerships. Responsibilities: • Develop new business - trade B2B clients in London and across the UK using a variety of business development methods • Develop and maintain relationships with architects, designers, and project managers. • Present and promote the brand s collections and bespoke offerings through in-person visits and presentations. • Identify new business opportunities and potential projects both residential and commercial • Manage client communication and follow up on leads, quotes, and project enquiries. • Collaborate closely with the European Sales Manager and London showroom team to align strategies and support brand goals. • Analyse market trends and competitor activities to provide insights that strengthen sales strategy. • Create detailed sales reports to track overall sales performance, including client details and product performance analysis. • Maintain accurate records of sales activities, client interactions, and feedback. • Participate in trade fairs, exhibitions, and brand events as required. Requires: • Minimum 2-3 years in trade or B2B sales, business development preferably within the luxury interiors, design, or furniture sectors , or equivalent industry; •Strong networker • Good knowledge of the interior design and architecture (A&D) community in the UK . • Self-motivated and proactive with the ability to work independently on the road. • Passionate about art, design, and craftsmanship. • Professional appearance and demeanour, aligned with a luxury brand. • Competence in CRM systems like Salesforce, MS Office, and digital tools for client management. • Should ideally hold a valid UK driver s license and be willing to travel frequently. Basic salary depends on experience - £45-65K; Commission & Bonus on top please note, this industry is often a slow-burn so it will take time to develop & nurture the clients & make commission so they are looking for long term commitment! Must be able to commute to Chelsea Design Centre Mon to Fri with occasional weekends APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / Salesforce / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / B2B sales / Business to business sales / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business / furniture / architects / project managers / new business / A&D / architecture & design / hospitality industry / high-end residential / trade sales / B2B
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Feb 27, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Customer Success Manager - Maritime SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products. You will work closely with Sales to convert enterprise pilots into long term paying contracts. You will also be supported by Maritime Experts for domain specific knowledge and by Product Managers for product related guidance, allowing you to focus on value creation and commercial outcomes. Customer Onboarding & Implementation Execute our established onboarding framework to ensure a smooth and structured transition to the platform. Align onboarding activities with customer goals and operational workflows. Deliver training sessions, workshops, and enablement tailored to different user groups. Support enterprise onboarding using predefined processes and playbooks. Customer Engagement, Retention & Pilot Conversion Build and maintain strong, trust based relationships with customer stakeholders. Guide customers on best practices to ensure consistent adoption and operational value. Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers. Identify early risks through data and engagement signals and apply predefined mitigation strategies. Conduct structured success check ins and business reviews linked to customer KPIs. Upselling & Account Growth Identify upsell opportunities informed by product usage, fleet growth, or vertical expansion potential. Work alongside Sales on commercial proposals and expansion cycles. Use data and insights to validate upsell recommendations and quantify customer value. Product Advocacy & Cross Functional Collaboration Gather structured customer feedback and communicate it clearly to Product. Contribute to feature prioritization and roadmap discussions through customer insights. Serve as an internal advocate for customer needs and emerging operational use cases. Work closely with Maritime Experts and Product Managers to address technical or product related questions. Operate effectively in a cross functional environment across different time zones. Data Driven Decision Making & KPI Management Track adoption, usage patterns, and customer health indicators using our existing reporting frameworks. Analyze customer behavior to proactively identify challenges and drive value realization. Report on renewal likelihood, pilot conversion progress, risk factors, and upsell opportunities. Process Execution & Operational Excellence Apply customer success processes, touchpoints, and playbooks consistently and with high quality. Maintain operational discipline in documentation, follow ups, and internal coordination. Flag bottlenecks or insights from execution that can help refine existing workflows. Ensure smooth collaboration across CS, Sales, and Product through established communication channels. Your Profile Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. Strong commercial mindset with results in renewals, upsell, or pilot conversion. Ability to operate confidently within an established CS framework and deliver high quality execution. Strong analytical skills and the ability to interpret customer data to inform decisions. Excellent communication and stakeholder management skills. Comfortable working with Sales, Product, and domain experts across time zones. Structured, proactive, and customer centric working style. Experience in the maritime industry is a plus. Fluent English language skills Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit. Be at the forefront of digitalization in a critical global industry. Great office in the heart of Berlin & London, as well as flexible / remote options. Flexible and hybrid work environment that values work life balance. 27 days vacation policy on top of bank holidays. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T- We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn. Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together. Have the Customer at Heart- We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively. These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.
Feb 27, 2026
Full time
Customer Success Manager - Maritime SaaS (f/m/d) London Description Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence. With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best. At Kaiko Systems, we're not just building technology - we're delivering solutions that make a real difference in people's work lives and their professional environment. Join us as we navigate the future of maritime together. Your mission We are looking for a commercially driven Customer Success Manager who will lead onboarding, engagement, pilot conversions, renewals, and upsell across our customer base. You will ensure customers realize measurable operational value from the platform while identifying opportunities for expansion through fleet growth or vertical products. You will work closely with Sales to convert enterprise pilots into long term paying contracts. You will also be supported by Maritime Experts for domain specific knowledge and by Product Managers for product related guidance, allowing you to focus on value creation and commercial outcomes. Customer Onboarding & Implementation Execute our established onboarding framework to ensure a smooth and structured transition to the platform. Align onboarding activities with customer goals and operational workflows. Deliver training sessions, workshops, and enablement tailored to different user groups. Support enterprise onboarding using predefined processes and playbooks. Customer Engagement, Retention & Pilot Conversion Build and maintain strong, trust based relationships with customer stakeholders. Guide customers on best practices to ensure consistent adoption and operational value. Collaborate with Sales to support and track enterprise pilot performance, helping convert pilots into paying customers. Identify early risks through data and engagement signals and apply predefined mitigation strategies. Conduct structured success check ins and business reviews linked to customer KPIs. Upselling & Account Growth Identify upsell opportunities informed by product usage, fleet growth, or vertical expansion potential. Work alongside Sales on commercial proposals and expansion cycles. Use data and insights to validate upsell recommendations and quantify customer value. Product Advocacy & Cross Functional Collaboration Gather structured customer feedback and communicate it clearly to Product. Contribute to feature prioritization and roadmap discussions through customer insights. Serve as an internal advocate for customer needs and emerging operational use cases. Work closely with Maritime Experts and Product Managers to address technical or product related questions. Operate effectively in a cross functional environment across different time zones. Data Driven Decision Making & KPI Management Track adoption, usage patterns, and customer health indicators using our existing reporting frameworks. Analyze customer behavior to proactively identify challenges and drive value realization. Report on renewal likelihood, pilot conversion progress, risk factors, and upsell opportunities. Process Execution & Operational Excellence Apply customer success processes, touchpoints, and playbooks consistently and with high quality. Maintain operational discipline in documentation, follow ups, and internal coordination. Flag bottlenecks or insights from execution that can help refine existing workflows. Ensure smooth collaboration across CS, Sales, and Product through established communication channels. Your Profile Experience as a Customer Success Manager or Account Manager in B2B SaaS, ideally with complex products. Strong commercial mindset with results in renewals, upsell, or pilot conversion. Ability to operate confidently within an established CS framework and deliver high quality execution. Strong analytical skills and the ability to interpret customer data to inform decisions. Excellent communication and stakeholder management skills. Comfortable working with Sales, Product, and domain experts across time zones. Structured, proactive, and customer centric working style. Experience in the maritime industry is a plus. Fluent English language skills Worried you don't check every box? If this role excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we're looking for - either for this role or another one! Why us? Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company's development, as we scale on the back of significant product market fit. Be at the forefront of digitalization in a critical global industry. Great office in the heart of Berlin & London, as well as flexible / remote options. Flexible and hybrid work environment that values work life balance. 27 days vacation policy on top of bank holidays. About us We're a growing company, expanding both our business and our team. To ensure everyone feels safe, can perform at their best, and to keep the company successful in uncharted waters, we've aligned on a set of values that guide us: Be the G.O.A.T- We take initiative and own the outcome, hold ourselves and others accountable, execute with excellence, and we are curious to learn. Promote Joy, Respect & Sincerity - We enjoy our time together, leave our ego at the door, treat others with respect and seek truth together. Have the Customer at Heart- We stay focused, strive for simplicity, use data to lead discussions and make decisions collaboratively. These values shape how we work together and will be a part of our conversations during the recruiting process. By living these principles, we create an environment where both our people and our business can thrive, navigating challenges with confidence and purpose.
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Feb 27, 2026
Full time
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Senior Treasury Risk Analyst City of London Permanent £65,000 cer Financial are working alongside an international bank who are based in the City of London. They are seeking a Senior Treasury Risk Analyst who work with them on a permanent basis. The responsibilities of the Senior Treasury Risk Analyst will include: Supporting the Risk team and delivering on the banks Business Strategy by supporting the provision of a robust second line of defence (oversight, review, and challenge) of Treasury activities/risks. Support the Treasury Risk Manager in delivering effective second-line oversight of all aspects of Treasury risk, including asset and liability management (ALM) & interest rate risk in the banking book (IRRBB), liquidity risk, and foreign exchange risk; and support the Operational Risk function in aspects of their work relating to Treasury functions. Supporting the embedding of the bank's risk management framework into its Treasury operations and processes. Maintaining a governance and controls framework based on a delineated three lines of defense model. Improving controls around treasury and treasury operations and helping to finalise the treasury target operating model. Support on adequate management of IRRBB, FX Risk, Liquidity Risk (e.g., LCR, NSFR) and capital management. Building mathematical models and analysis of ALM & IRRBB and Liquidity Risk. Increase process efficiency through process automation and use of programming languages. Supporting with the production and delivery of risk-related MI and reports Providing oversight and validation of Treasury related Models, spreadsheets/macros, etc. (e.g., Funds Transfer Pricing, cash flow forecasting and liquidity models). Working collaboratively with Treasury (and other areas of the Bank) to support revenue-generating initiatives within the Bank's risk appetite (including providing 2nd line monitoring and oversight of risk management practices and providing the business with a view as to 'good practice'). Assist on producing key regulatory documents, including the ILAAP, ICAAP, Recovery Plan and RAS. Monitoring and reporting on Treasury's compliance/performance concerning the Treasury Risk Management Framework. Enhancing the controls environment/practices (preventative and detective controls). Provide forecasts and unique insights to support Treasury and Risk decision- making. Assist in developing the tools and measures to ensure the bank has meaningful insights into its Interest Rate Risk, Liquidity, Capital and regulatory positions. Creating and maintaining risk registers/logs and overseeing the closure of open action points. Updating the department on domestic and international developments and events that could impact Treasury-related practices (e.g., Banking Committee of Banking Supervision good practice guidelines, etc.) and raising awareness and act on the knowledge. The successful candidate will have: University degree (minimum UK 2:1 or equivalent - Masters level qualifications preferred) in a quantitative discipline (e.g., mathematics, accounting, economics, computer science, engineering etc.); Appropriate formal risk qualification is highly desirable. Intermediate level post-graduate with 5 years' experience in risk management (or consultant) or ALM Experience in a banking or financial institution (Risk, Business Portfolio Analysis or Finance), including market risk and/or liquidity risk regulatory calculations and production of management information and reports; Good appreciation of interest rate risk and liquidity risk modelling. Broad familiarity with stress-testing (regular and episodic e.g., ILAAP, ICAAP). Familiarity with the operations of prudential risk management. Skilled in the visualisation of data and selecting appropriate chart types to inform management Knowledge of statistical and mathematical concepts such as Monte-Carlo and time series models. Skilled with Microsoft Excel, including creation of spreadsheets. Experience of MS-Access and/or SQL development would be helpful. Risk data quality and management Exposure to "R" and "Python" for coding
Feb 27, 2026
Full time
Senior Treasury Risk Analyst City of London Permanent £65,000 cer Financial are working alongside an international bank who are based in the City of London. They are seeking a Senior Treasury Risk Analyst who work with them on a permanent basis. The responsibilities of the Senior Treasury Risk Analyst will include: Supporting the Risk team and delivering on the banks Business Strategy by supporting the provision of a robust second line of defence (oversight, review, and challenge) of Treasury activities/risks. Support the Treasury Risk Manager in delivering effective second-line oversight of all aspects of Treasury risk, including asset and liability management (ALM) & interest rate risk in the banking book (IRRBB), liquidity risk, and foreign exchange risk; and support the Operational Risk function in aspects of their work relating to Treasury functions. Supporting the embedding of the bank's risk management framework into its Treasury operations and processes. Maintaining a governance and controls framework based on a delineated three lines of defense model. Improving controls around treasury and treasury operations and helping to finalise the treasury target operating model. Support on adequate management of IRRBB, FX Risk, Liquidity Risk (e.g., LCR, NSFR) and capital management. Building mathematical models and analysis of ALM & IRRBB and Liquidity Risk. Increase process efficiency through process automation and use of programming languages. Supporting with the production and delivery of risk-related MI and reports Providing oversight and validation of Treasury related Models, spreadsheets/macros, etc. (e.g., Funds Transfer Pricing, cash flow forecasting and liquidity models). Working collaboratively with Treasury (and other areas of the Bank) to support revenue-generating initiatives within the Bank's risk appetite (including providing 2nd line monitoring and oversight of risk management practices and providing the business with a view as to 'good practice'). Assist on producing key regulatory documents, including the ILAAP, ICAAP, Recovery Plan and RAS. Monitoring and reporting on Treasury's compliance/performance concerning the Treasury Risk Management Framework. Enhancing the controls environment/practices (preventative and detective controls). Provide forecasts and unique insights to support Treasury and Risk decision- making. Assist in developing the tools and measures to ensure the bank has meaningful insights into its Interest Rate Risk, Liquidity, Capital and regulatory positions. Creating and maintaining risk registers/logs and overseeing the closure of open action points. Updating the department on domestic and international developments and events that could impact Treasury-related practices (e.g., Banking Committee of Banking Supervision good practice guidelines, etc.) and raising awareness and act on the knowledge. The successful candidate will have: University degree (minimum UK 2:1 or equivalent - Masters level qualifications preferred) in a quantitative discipline (e.g., mathematics, accounting, economics, computer science, engineering etc.); Appropriate formal risk qualification is highly desirable. Intermediate level post-graduate with 5 years' experience in risk management (or consultant) or ALM Experience in a banking or financial institution (Risk, Business Portfolio Analysis or Finance), including market risk and/or liquidity risk regulatory calculations and production of management information and reports; Good appreciation of interest rate risk and liquidity risk modelling. Broad familiarity with stress-testing (regular and episodic e.g., ILAAP, ICAAP). Familiarity with the operations of prudential risk management. Skilled in the visualisation of data and selecting appropriate chart types to inform management Knowledge of statistical and mathematical concepts such as Monte-Carlo and time series models. Skilled with Microsoft Excel, including creation of spreadsheets. Experience of MS-Access and/or SQL development would be helpful. Risk data quality and management Exposure to "R" and "Python" for coding
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Feb 27, 2026
Full time
Overview Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. If you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. At Coinbase, we are committed to setting the global standard for the secure custody and safeguarding of client assets. Role and responsibilities Head of Global Safeguarding / Client Asset Management leads a high performing, cross regional team responsible for ensuring the safe custody, segregation, and regulatory compliance of client assets across all Coinbase entities and products. This is a critical leadership role with significant visibility to senior executives, Boards, and regulators, and it will shape how Coinbase designs and operates its global safeguarding framework for both fiat and digital assets. You will own the end to end safeguarding lifecycle - from policy design and control frameworks, through daily reconciliations and rebalancing, to incident management, regulatory reporting, and audit - ensuring that Coinbase protects client assets with institutional grade rigor in every jurisdiction where we operate. What you'll be doing: Set the global strategy and framework for client asset safeguarding, defining the vision, target operating model, and key performance / risk indicators for safeguarding and segregation of client assets across all Coinbase entities and products. Lead and develop a global safeguarding/client asset management team, including managers and subject matter experts across regions, fostering a culture of operational excellence, accountability, and continuous improvement. Own the Global Safeguarding Control Framework, including policies, standards, procedures, and control objectives that ensure compliance with applicable regulations (e.g., EMRs/PSRs, MiCA, CSSF, FCA and other local regimes), as well as internal risk appetite and governance expectations. Oversee daily safeguarding, reconciliation, and rebalancing processes globally, ensuring: Client assets are fully and appropriately segregated from firm assets in books and records. Safeguarding and custody wallet balances align with client obligations at all times. Exceptions are promptly identified, investigated, escalated, and remediated. Provide executive level oversight of reconciliation break investigation and resolution, acting as the primary escalation point for complex issues, driving robust root cause analysis, sustainable remediation, and thematic control enhancements. Act as (or oversee) the Directly Responsible Individual / designated safeguarding owner(s) for relevant entities, ensuring: A complete, accurate, and current global client asset incident log is maintained. Safeguarding incidents are triaged, escalated, and communicated internally and externally in line with regulatory expectations. Regulatory notifications and remedial action plans are timely, accurate, and well controlled. Lead preparation of management information and insights for Boards and governance forums (e.g., Risk, Audit, and Compliance Committees) across entities, including: Safeguarding performance, KPI/KRI trends, and incident themes. Control testing outcomes, remediation status, and upcoming regulatory or audit milestones. Oversee global regulatory reporting related to client asset safeguarding, ensuring reports are complete, accurate, consistent across entities, and submitted in line with local requirements and internal governance timelines. Partner closely with Treasury, Accounting, Finance, Product, Engineering, Legal, Compliance, and Risk to: Embed safeguarding and segregation requirements into product design, payment flows, wallet architecture, and ledger constructs "by design". Assess the safeguarding implications of new products, jurisdictions, counterparties, and banking/custody arrangements before launch. Lead internal and external audit engagements on safeguarding and client asset arrangements globally, including: Scoping and readiness. Management of requests and walkthroughs. Response to findings and implementation of management action plans. Design and deliver global training and awareness on safeguarding and client asset management, tailored for: First line operational teams responsible for daily reconciliations and custody processes. Second and third line partners (Risk, Compliance, Internal Audit). Leadership and Boards who need clear, decision useful views of safeguarding risk. Continuously improve data, systems, and automation underpinning safeguarding, including: Enhancing data quality and lineage between on chain and off chain systems, ledgers, and reporting. Reducing manual touch points and spreadsheet risk through scalable tooling, dashboards, and controls. Qualifications What we look for in you (ie. job requirements) Extensive leadership experience (typically 10+ years) in financial services, asset custody, payments, or a highly regulated environment, with a strong track record of owning safeguarding, client asset, or closely related operations at scale. Deep, hands on expertise in client asset safeguarding and/or regulatory asset protection regimes (for example EMRs/PSRs, FCA safeguarding rules, MiCA, CSSF, or comparable frameworks in other jurisdictions), including practical experience designing and operating control frameworks, reconciliations, and segregation models. Proven ability to lead global, cross functional teams and manage complex, multi entity operating models, including remote teams across time zones and matrixed reporting lines. Demonstrated success building and maturing control frameworks, including: Policy and standard setting. Control design and implementation. Testing, monitoring, and issue remediation. Audit and regulatory engagement. Strong technical and analytical acumen in reconciliation, rebalancing, and custody operations (fiat and/or digital assets), with the ability to dive into detail while maintaining an enterprise level perspective on risk. Exceptional stakeholder management and communication skills, with experience: Presenting to Boards, regulators, and senior executives. Translating complex operational and regulatory topics into clear, actionable narratives for non experts. Influencing decisions across Product, Engineering, Finance, Legal, Compliance, and Risk. Proven incident management experience, including: Leading end to end response to safeguarding or control failures. Coordinating across first, second, and third lines of defense. Designing sustainable remediation and demonstrating closure to auditors and regulators. Demonstrated ability to operate in high growth, fast paced, and ambiguous environments, with a builder mindset and comfort balancing strategic design with hands on problem solving. High integrity and sound judgment, with a strong sense of ownership over client outcomes and a commitment to Coinbase's mission and values. Nice to have Experience in crypto / digital assets, payment institutions, or e money institutions, especially where safeguarding frameworks intersect with on chain activity and wallet architectures. Experience working with global banking and custody partners, and familiarity with ISAE 3000 / SOC type assurance over safeguarding or client asset arrangements. Prior leadership responsibility for multi jurisdictional regulatory portfolios, including direct engagement with regulators on safeguarding, client assets, or operational resilience matters. Professional qualifications in accounting, risk, compliance, or audit (e.g., CPA, CA, ACCA, CFA, FRM, CAMS) and/or relevant regulatory or operations certifications. Join us and help set the global benchmark for how client assets are safeguarded, as we continue to build the future of finance at Coinbase. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from GBP €115,020 to €127,800 + target bonus + target equity + benefits Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: £115,020-£127,800 GBP Commitment to Equal Opportunity . click apply for full job details
Carnival UK is seeking a Senior Product Manager to lead a portfolio of technology products-driving innovation and operational excellence across our guest and colleague experiences. You'll own end to end outcomes across multiple products (e.g., Seamless Travel, Finance Systems, Hotel Management System), shaping strategy, aligning delivery, and ensuring every iteration delivers measurable value for the business and our guests. Key Responsibilities Multi Product Ownership: Oversee several products simultaneously, managing roadmaps, interdependencies and clear value based priorities (revenue, compliance, guest experience). Strategy to Delivery Bridge: Align business objectives with delivery teams; translate strategy into pragmatic, outcome focused plans. Value & KPIs: Define and track KPIs that evidence impact (e.g., time saved, revenue uplift), and continuously refine based on insights. Stakeholder Updates: Present succinct, high impact updates to senior stakeholders (e.g., VPs), enabling fast, informed decisions. Collaboration: Work across commercial, operations and technology teams to ensure products integrate cleanly and deliver tangible benefits. Team Structure: Lead through influence with Product Owners reporting to you, and report into a Senior Manager for alignment and support. Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full time position, on a permanent basis. We offer hybrid work including up to two days from home. What We're Looking For Proven experience as a Product Manager (beyond a pure Product Owner remit) Strong product management craft (roadmapping, prioritisation, product discovery/delivery), with confidence presenting to senior leaders. Familiarity with operational/financial reporting systems and digital/CRM integrations (digital backgrounds are welcome with strong product experience). Comfortable adapting as products move from build to BAU. About You: A Catalyst for Change You bring fresh ideas, a customer centric mindset, and the resilience to navigate a dynamic environment. You're collaborative, commercially astute and able to influence and engage senior stakeholders while keeping teams focused on outcomes. Why Join Us? Hybrid working arrangements. Regular office events and charity fundraisers. Extensive learning and development opportunities. Annual bonus. Minimum 25 days leave, bank holiday allowance, and holiday trading scheme. Employee led networks and wellbeing programs. Recognition scheme with prizes and awards. Employee discounted cruising plus friends and family offers. Contributory pension scheme. Private medical and dental insurance. Life assurance. Parental and adoption leave. Employee shares plan. Electric car and cycle to work schemes. Onsite restaurant with healthy meal options. Discounted retail and leisure via discounts portal. Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance led leadership will make a difference in our shared success. Recruitment Journey For more information on your recruitment journey, please visit Functions: Product Management;
Feb 27, 2026
Full time
Carnival UK is seeking a Senior Product Manager to lead a portfolio of technology products-driving innovation and operational excellence across our guest and colleague experiences. You'll own end to end outcomes across multiple products (e.g., Seamless Travel, Finance Systems, Hotel Management System), shaping strategy, aligning delivery, and ensuring every iteration delivers measurable value for the business and our guests. Key Responsibilities Multi Product Ownership: Oversee several products simultaneously, managing roadmaps, interdependencies and clear value based priorities (revenue, compliance, guest experience). Strategy to Delivery Bridge: Align business objectives with delivery teams; translate strategy into pragmatic, outcome focused plans. Value & KPIs: Define and track KPIs that evidence impact (e.g., time saved, revenue uplift), and continuously refine based on insights. Stakeholder Updates: Present succinct, high impact updates to senior stakeholders (e.g., VPs), enabling fast, informed decisions. Collaboration: Work across commercial, operations and technology teams to ensure products integrate cleanly and deliver tangible benefits. Team Structure: Lead through influence with Product Owners reporting to you, and report into a Senior Manager for alignment and support. Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full time position, on a permanent basis. We offer hybrid work including up to two days from home. What We're Looking For Proven experience as a Product Manager (beyond a pure Product Owner remit) Strong product management craft (roadmapping, prioritisation, product discovery/delivery), with confidence presenting to senior leaders. Familiarity with operational/financial reporting systems and digital/CRM integrations (digital backgrounds are welcome with strong product experience). Comfortable adapting as products move from build to BAU. About You: A Catalyst for Change You bring fresh ideas, a customer centric mindset, and the resilience to navigate a dynamic environment. You're collaborative, commercially astute and able to influence and engage senior stakeholders while keeping teams focused on outcomes. Why Join Us? Hybrid working arrangements. Regular office events and charity fundraisers. Extensive learning and development opportunities. Annual bonus. Minimum 25 days leave, bank holiday allowance, and holiday trading scheme. Employee led networks and wellbeing programs. Recognition scheme with prizes and awards. Employee discounted cruising plus friends and family offers. Contributory pension scheme. Private medical and dental insurance. Life assurance. Parental and adoption leave. Employee shares plan. Electric car and cycle to work schemes. Onsite restaurant with healthy meal options. Discounted retail and leisure via discounts portal. Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance led leadership will make a difference in our shared success. Recruitment Journey For more information on your recruitment journey, please visit Functions: Product Management;
Leeds, United Kingdom London, United Kingdom Be the First to Apply Job Description Payments Directorate The Payments Directorate is central to the nation's financial system, running the Real-Time Gross Settlement (RTGS) service and CHAPS. These services settle over £775 billion every single day, supporting the strength and advancement of our financial infrastructure. The RTGS service has recently undergone major change, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross-border payments and services across the financial sector. Our Directorate Vision is "We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow". Payments Delivery Division Leading improvements to the Bank's payments infrastructure, the Payments Delivery Division ensures the Bank remains at the forefront of payment innovations. The division focuses on evolving RTGS to support a resilient live service while effectively responding to emerging priorities and user needs. By prioritising and sequencing changes effectively, we Division maintains momentum on strategic initiatives whilst safeguarding the stability and performance of live services. RTGS Change and Planning Office The role sits on the RTGS Change & Planning Office (RCPO) team who oversee the strategic delivery and governance of change across the RTGS platform and its surrounding architecture. Using agile methodologies, RCPO facilitate the alignment of priorities with capacity and ensure consistent engagement with and reporting to senior stakeholders. The team ensures effective processes are followed, promotes agile best practice, drives continuous improvement, and works closely with the Payments Risk Team to manage risks, issues and dependencies. Job Description Establish RCPO as a structured hub for training, guidance and best practice in change management, with a strong focus on agile and product ways of working. Drive Process Efficiency and Quality Identify inefficiencies and implement LEAN to review processes and reduce waste whilst improving satisfaction across teams Create mechanisms for capturing lessons learnt and gaining feedback from those involved in processes Facilitate cross-team collaboration and break down silos Ensure issues are proactively acted upon in terms of correcting problems and strengthening training and awareness of best practice Ensure issues and improvements are tracked and actioned collaboratively, involving key stakeholders Governance & Standardisation Work with the Governance & Strategy team to develop and enforce consistent methodologies, templates and frameworks Champion Change and Engagement Promote innovation and foster open communication and recognition to motivate teams Training and Capability Building Devise and own a training calendar and promote professional qualifications and courses Facilitate teach-in sessions, spotlight workshops and ensure training and learning materials are maintained and accessible Provide coaching on problem solving tools Mentor teams and lead workshops to embed continuous improvement practices Innovation and thought leadership Research emerging practices and tools, pilot new approaches, scale successful ones Measure and Report Impact Track adoption of standards and define Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) for improvement initiatives Use insights (including data driven) to demonstrate value and progress; report on efficiency gains and capability improvements Role Requirements: Experience of working on / with a Change Management team, with experience delivering and reporting on change in an Agile environment Deep understanding of the key Change Management processes, principles and methodologies, including agile best practice. Business change certifications or qualifications i.e. Lean Six Sigma, SAFe, Agile Project Management Practitioner. Experience coordinating training programmes and/or running a Centre of Excellence. Skilled in LEAN and driving process improvements Proficient in Microsoft Office (PowerPoint, Excel, Word). Experience of Jira, Confluence and other agile change management/collaboration tools Excellent organisational skills and ability to manage competing priorities. Strong stakeholder engagement and relationship-building skills. Clear, adaptable communicator for technical and non-technical audiences. Analytical thinker able to interpret complex information and present options. Experience producing progress melhoria reports and performance updates. Proactive, solution-focused approach with strong problem-solving skills Experience working in a project or higher pressured environment. Knowledge of Payments directorate business processes and IT systems. Understanding of risk management Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued.STATUS. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individualszmatpe who work flexibly, including job shares and part time working patterns. We partnered with external groups to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro rated basis as appropriate. For this role, we offer salaries of: Leeds from £37,520 - £41,760 London from £41,200 - £46,350 In addition, we also offer a comprehensive benefits package as detailed below: Currently a non contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days' annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to nominate weeks post offer) and the passing of additional bank security checks in accordance with the bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the bank processes personal data for these purposes, is set out in the bank's privacy notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The bank cannot guarantee that you and/or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully.All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on 02 February 2026. . click apply for full job details
Feb 27, 2026
Full time
Leeds, United Kingdom London, United Kingdom Be the First to Apply Job Description Payments Directorate The Payments Directorate is central to the nation's financial system, running the Real-Time Gross Settlement (RTGS) service and CHAPS. These services settle over £775 billion every single day, supporting the strength and advancement of our financial infrastructure. The RTGS service has recently undergone major change, enhancing not just resilience but also promoting competition and innovation. It is leading policy work to understand the future demand for payments and international efforts to enhance cross-border payments and services across the financial sector. Our Directorate Vision is "We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow". Payments Delivery Division Leading improvements to the Bank's payments infrastructure, the Payments Delivery Division ensures the Bank remains at the forefront of payment innovations. The division focuses on evolving RTGS to support a resilient live service while effectively responding to emerging priorities and user needs. By prioritising and sequencing changes effectively, we Division maintains momentum on strategic initiatives whilst safeguarding the stability and performance of live services. RTGS Change and Planning Office The role sits on the RTGS Change & Planning Office (RCPO) team who oversee the strategic delivery and governance of change across the RTGS platform and its surrounding architecture. Using agile methodologies, RCPO facilitate the alignment of priorities with capacity and ensure consistent engagement with and reporting to senior stakeholders. The team ensures effective processes are followed, promotes agile best practice, drives continuous improvement, and works closely with the Payments Risk Team to manage risks, issues and dependencies. Job Description Establish RCPO as a structured hub for training, guidance and best practice in change management, with a strong focus on agile and product ways of working. Drive Process Efficiency and Quality Identify inefficiencies and implement LEAN to review processes and reduce waste whilst improving satisfaction across teams Create mechanisms for capturing lessons learnt and gaining feedback from those involved in processes Facilitate cross-team collaboration and break down silos Ensure issues are proactively acted upon in terms of correcting problems and strengthening training and awareness of best practice Ensure issues and improvements are tracked and actioned collaboratively, involving key stakeholders Governance & Standardisation Work with the Governance & Strategy team to develop and enforce consistent methodologies, templates and frameworks Champion Change and Engagement Promote innovation and foster open communication and recognition to motivate teams Training and Capability Building Devise and own a training calendar and promote professional qualifications and courses Facilitate teach-in sessions, spotlight workshops and ensure training and learning materials are maintained and accessible Provide coaching on problem solving tools Mentor teams and lead workshops to embed continuous improvement practices Innovation and thought leadership Research emerging practices and tools, pilot new approaches, scale successful ones Measure and Report Impact Track adoption of standards and define Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs) for improvement initiatives Use insights (including data driven) to demonstrate value and progress; report on efficiency gains and capability improvements Role Requirements: Experience of working on / with a Change Management team, with experience delivering and reporting on change in an Agile environment Deep understanding of the key Change Management processes, principles and methodologies, including agile best practice. Business change certifications or qualifications i.e. Lean Six Sigma, SAFe, Agile Project Management Practitioner. Experience coordinating training programmes and/or running a Centre of Excellence. Skilled in LEAN and driving process improvements Proficient in Microsoft Office (PowerPoint, Excel, Word). Experience of Jira, Confluence and other agile change management/collaboration tools Excellent organisational skills and ability to manage competing priorities. Strong stakeholder engagement and relationship-building skills. Clear, adaptable communicator for technical and non-technical audiences. Analytical thinker able to interpret complex information and present options. Experience producing progress melhoria reports and performance updates. Proactive, solution-focused approach with strong problem-solving skills Experience working in a project or higher pressured environment. Knowledge of Payments directorate business processes and IT systems. Understanding of risk management Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued.STATUS. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individualszmatpe who work flexibly, including job shares and part time working patterns. We partnered with external groups to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro rated basis as appropriate. For this role, we offer salaries of: Leeds from £37,520 - £41,760 London from £41,200 - £46,350 In addition, we also offer a comprehensive benefits package as detailed below: Currently a non contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days' annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to nominate weeks post offer) and the passing of additional bank security checks in accordance with the bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the bank processes personal data for these purposes, is set out in the bank's privacy notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The bank cannot guarantee that you and/or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully.All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on 02 February 2026. . click apply for full job details
Product and Programme Manager- Legacies £44,000- £47,000 plus benefits Reports to: Senior Legacy Proposition Manager Directorate: Marketing, Fundraising & Engagement Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th March :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: Competency based interview Interview date: Week commencing 16th March At Cancer Research UK, we exist to beat cancer. We are looking for a Product and Programme Manager to lead on the next exciting phase for Will Writing Services within our Legacies team. Gifts in Wills (or legacies) account for around a third of our income. In 2023/24, we received £230m from legacies to fund our life-saving research. As a Product and Programme Manager you will drive forward our Mass Audience and Will Writing strategy, to provide compelling experiences for audiences, grow lifetime value, and deliver on CRUK's promise to research. You'll work in close partnership with colleagues across Marketing, Supporter Relationship Management, Operations and key third-party providers to ensure our strategy is executed seamlessly, providing outstanding supporter journeys across every CRUK touchpoint. What will I be doing? Work with the Senior Proposition Manager to drive continued growth of CRUK audiences and supporters by managing the proposition with innovative, agile, multi-year proposition and implementation plans, working collaboratively and cross-functionally across the directorate and beyond. Support the management of the P&L for the proposition, ensuring agile cross-functional teams deliver against audience, volume, value, contribution, and other targets Support the Senior Proposition Manager in delivering sound resource allocation plans, proposition briefs and business cases in collaboration with the proposition and being cognisant of the propositions' role and the part it plays in a supporters' overall relationship with the charity Contribute to a culture of end-to-end delivery and collective team-level accountability, adhering to standards set and upheld in conjunction with the Product and Programme Community of Practice and any external benchmarking of best practice in our sector Facilitate group activity, including cross-functional decision-making, dependency, risk, issue mediation, performance evaluation and changes to the implementation plan, working in collaboration with the proposition SLT and cross-functional stakeholders Understand appropriate governance frameworks to ensure that activities are managed effectively, and decisions and escalations are managed appropriately Liaise with the Senior Proposition Manager, relevant teams from Information and Involvement and Audience, Strategy & Innovation teams to help identify opportunities for horizon 1 development; ensuring that CRUK is future-proof, and that the right decisions are made for audiences Work closely with Data, Insights & Performance teams to deliver an audience-led approach to proposition planning, management, and development, helping to identify key trends and market disruptions, and capturing the implications for the proposition Coordinate with Marketing & Digital teams to ensure compelling and sensitive campaigns and digital experiences for audiences that inspire action and support for the mission What are we looking for? Experience in building and driving forward propositions so they are commercially valuable, meaningful, relevant to target audiences needs and differentiated in the market. Relevant experience in advancing innovative, journey-led thinking into tangible action plans, business processes, and systems to maximise value over the long and short term Relevant experience of digital and insight led solutions, services and approaches including understanding of the principles of service design and methodologies, that can support commercial success and horizon 1 innovation, to drive competitive challenge and distinctiveness Experience of managing complex initiatives and projects involving multiple stakeholders and suppliers either within a charitable or commercial environment, including the ability to understand, work and communicate with both technical and non-technical stakeholders Commercial, analytical and strategic thinking adept at bringing the outside in, translating insights into successful propositions Facilitation skills, including the ability to effectively manage and influence cross-functional teams and meetings to deliver the required outcome within the time allocated, but also to ability to empower teams to make decisions independently Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 27, 2026
Full time
Product and Programme Manager- Legacies £44,000- £47,000 plus benefits Reports to: Senior Legacy Proposition Manager Directorate: Marketing, Fundraising & Engagement Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th March :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: Competency based interview Interview date: Week commencing 16th March At Cancer Research UK, we exist to beat cancer. We are looking for a Product and Programme Manager to lead on the next exciting phase for Will Writing Services within our Legacies team. Gifts in Wills (or legacies) account for around a third of our income. In 2023/24, we received £230m from legacies to fund our life-saving research. As a Product and Programme Manager you will drive forward our Mass Audience and Will Writing strategy, to provide compelling experiences for audiences, grow lifetime value, and deliver on CRUK's promise to research. You'll work in close partnership with colleagues across Marketing, Supporter Relationship Management, Operations and key third-party providers to ensure our strategy is executed seamlessly, providing outstanding supporter journeys across every CRUK touchpoint. What will I be doing? Work with the Senior Proposition Manager to drive continued growth of CRUK audiences and supporters by managing the proposition with innovative, agile, multi-year proposition and implementation plans, working collaboratively and cross-functionally across the directorate and beyond. Support the management of the P&L for the proposition, ensuring agile cross-functional teams deliver against audience, volume, value, contribution, and other targets Support the Senior Proposition Manager in delivering sound resource allocation plans, proposition briefs and business cases in collaboration with the proposition and being cognisant of the propositions' role and the part it plays in a supporters' overall relationship with the charity Contribute to a culture of end-to-end delivery and collective team-level accountability, adhering to standards set and upheld in conjunction with the Product and Programme Community of Practice and any external benchmarking of best practice in our sector Facilitate group activity, including cross-functional decision-making, dependency, risk, issue mediation, performance evaluation and changes to the implementation plan, working in collaboration with the proposition SLT and cross-functional stakeholders Understand appropriate governance frameworks to ensure that activities are managed effectively, and decisions and escalations are managed appropriately Liaise with the Senior Proposition Manager, relevant teams from Information and Involvement and Audience, Strategy & Innovation teams to help identify opportunities for horizon 1 development; ensuring that CRUK is future-proof, and that the right decisions are made for audiences Work closely with Data, Insights & Performance teams to deliver an audience-led approach to proposition planning, management, and development, helping to identify key trends and market disruptions, and capturing the implications for the proposition Coordinate with Marketing & Digital teams to ensure compelling and sensitive campaigns and digital experiences for audiences that inspire action and support for the mission What are we looking for? Experience in building and driving forward propositions so they are commercially valuable, meaningful, relevant to target audiences needs and differentiated in the market. Relevant experience in advancing innovative, journey-led thinking into tangible action plans, business processes, and systems to maximise value over the long and short term Relevant experience of digital and insight led solutions, services and approaches including understanding of the principles of service design and methodologies, that can support commercial success and horizon 1 innovation, to drive competitive challenge and distinctiveness Experience of managing complex initiatives and projects involving multiple stakeholders and suppliers either within a charitable or commercial environment, including the ability to understand, work and communicate with both technical and non-technical stakeholders Commercial, analytical and strategic thinking adept at bringing the outside in, translating insights into successful propositions Facilitation skills, including the ability to effectively manage and influence cross-functional teams and meetings to deliver the required outcome within the time allocated, but also to ability to empower teams to make decisions independently Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Business Category Manager (Skincare) LUXE We are looking for a visionary Skincare Category Manager for our LUXE UK&I division. This isn't just about managing products; it's about shaping the future of the luxury market. You will be the architect of growth, transforming deep shopper insights into winning strategies that captivate consumers and outperform the competition. If you thrive on partnership, data driven decision making, and driving market share in a fast paced environment, your next career chapter starts here A DAY IN THE LIFE No two days are the same in the LUXE division, but here is what you can expect: Strategize & Shape: Build 1-3 year vision for the category, translating complex CMI research and RGM learnings into an actionable Go To Market (GTM) strategy that optimises portfolio distribution and pricing. Collaborate & Arbitrate: Partnering with Brand Marketing and the CDMO team to implement GTM plans. You'll act as the expert voice, sometimes arbitrating between brands to ensure the division's total success. Insight & Intelligence: You'll dive into market reporting, owning the Circana relationship and providing the "one source of truth" for category performance. You might lead an upskilling session for the wider division, presenting the latest trends and competitor innovations. Influence & Partner: You'll work closely with the Commercial team to craft compelling retailer selling stories for upcoming Trade Days or Retail Drives, ensuring our POS and merchandising projects are grounded in expert consumer insights. Impact Media: Wrap up the day by contributing your category expertise to the Media and Search team, ensuring our digital strategy is perfectly aligned with shopper behaviour. WHO YOU ARE You must be a strategic thinker who enjoys the intersection of data and creativity. We are looking for: The Strategic Partner: You excel at working across functions (CMI, Brands, RGM, Commercial) to define unified plans for growth. The Market Expert: You have in depth skincare knowledge of market drivers, category trends, and internal vs. competitor product innovation. The Insight Specialist: You don't just look at data; you understand it. You have a proven ability to leverage consumer and customer insights to inform high stakes business decisions. The Communicator: Whether you are presenting at a Key Zone meeting or sharing info with other divisions, you are a confident presenter who can simplify complex dynamics into clear narratives. The Results Driver: You are motivated by core KPIs, specifically Category Market Share Growth and Category REX %. The Relationship Builder: You can own and nurture key external partnerships (like Circana) while maintaining collaborative internal relationships across all levels. WHAT WE OFFER Our industry leading award winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. In the L'Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly aspirational and multi expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all encompassing demands of luxury consumers around the world. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application. You can apply to up to three jobs within a rolling 30 day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Feb 27, 2026
Full time
Business Category Manager (Skincare) LUXE We are looking for a visionary Skincare Category Manager for our LUXE UK&I division. This isn't just about managing products; it's about shaping the future of the luxury market. You will be the architect of growth, transforming deep shopper insights into winning strategies that captivate consumers and outperform the competition. If you thrive on partnership, data driven decision making, and driving market share in a fast paced environment, your next career chapter starts here A DAY IN THE LIFE No two days are the same in the LUXE division, but here is what you can expect: Strategize & Shape: Build 1-3 year vision for the category, translating complex CMI research and RGM learnings into an actionable Go To Market (GTM) strategy that optimises portfolio distribution and pricing. Collaborate & Arbitrate: Partnering with Brand Marketing and the CDMO team to implement GTM plans. You'll act as the expert voice, sometimes arbitrating between brands to ensure the division's total success. Insight & Intelligence: You'll dive into market reporting, owning the Circana relationship and providing the "one source of truth" for category performance. You might lead an upskilling session for the wider division, presenting the latest trends and competitor innovations. Influence & Partner: You'll work closely with the Commercial team to craft compelling retailer selling stories for upcoming Trade Days or Retail Drives, ensuring our POS and merchandising projects are grounded in expert consumer insights. Impact Media: Wrap up the day by contributing your category expertise to the Media and Search team, ensuring our digital strategy is perfectly aligned with shopper behaviour. WHO YOU ARE You must be a strategic thinker who enjoys the intersection of data and creativity. We are looking for: The Strategic Partner: You excel at working across functions (CMI, Brands, RGM, Commercial) to define unified plans for growth. The Market Expert: You have in depth skincare knowledge of market drivers, category trends, and internal vs. competitor product innovation. The Insight Specialist: You don't just look at data; you understand it. You have a proven ability to leverage consumer and customer insights to inform high stakes business decisions. The Communicator: Whether you are presenting at a Key Zone meeting or sharing info with other divisions, you are a confident presenter who can simplify complex dynamics into clear narratives. The Results Driver: You are motivated by core KPIs, specifically Category Market Share Growth and Category REX %. The Relationship Builder: You can own and nurture key external partnerships (like Circana) while maintaining collaborative internal relationships across all levels. WHAT WE OFFER Our industry leading award winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top notch leadership programs and monthly expert talks. And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact. In the L'Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly aspirational and multi expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all encompassing demands of luxury consumers around the world. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long term condition who best meet the minimum/essential criteria for the role. You can let us know if you would like your application to be considered under the Disability Confident Scheme within your application. You can apply to up to three jobs within a rolling 30 day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Senior Cell Production Manager City: Kingston upon Hull We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Supply Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers. About the role Location - Hull, HU8 7DS Our Senior Cell Production Managers have full accountability for the operational performance, compliance, and capability development within the Cell, along with full ownership of production performance, cost efficiency, resource planning, and quality outcomes. You will report on and review site performance and improvement plans. As the Senior Cell Production Manager you have the responsibility to drive safety, quality performance, and an inclusive culture. You will lead with integrity and promote a values-based environment, whilst aligning team goals with the Site objectives. Delivering cross-functional operational projects from initiation to closure is an integral part of the role. This will include scope definition, stakeholder alignment, planning, execution, and post-implementation review. Your responsibilities Strategic Operational Planning Lead the strategic planning and execution within the production operations team. Align departmental objectives with the site's Compelling Business Needs (CBN) and long-term operational goals. Drive continuous improvement and operational excellence. Budget Ownership & P&L Accountability Full ownership of the operations budget, cost management, productivity optimisation, and resource allocation. Responsible for the Profit & Loss (P&L) performance of the manufacturing area, identifying opportunities to improve margin, reduce waste, and increase throughput without compromising quality or compliance. Influence with Senior Leadership Operate as a key strategic partner to the Site Leadership Team, providing data-driven insights and recommendations. Attend leadership forum, driving alignment between operational capabilities and commercial goals. Communicate effectively across cross-functional teams, including Quality, Supply Chain, Engineering, and Commercial. Build a high-performing, future-ready operations team. Actively identify high-potential talent, drive engagement, and develop clear career pathways aligned with organisational needs. Champion learning & development initiatives, fostering a culture of continuous improvement, ownership, and professional growth at all levels. Ensure workforce planning supports current and future business demands, balancing technical expertise, regulatory compliance, and leadership capabilities. Ensure implementation and adherence to statutory and site EHS & Quality Compliance standards, taking a zero-tolerance approach to non-conformance. Monitor performance levels through measured KPI's, developing and executing improvement plans where KPI's are off target. Decision making considering the best interests of the company as a whole, not necessarily the best decision for the Factory & Site. Out of hours contact may be necessary to delivery your role as a 24/7 business. The experience we're looking for Leadership skills with the ability to motivate and engage a team. Innovative problem solving and decision making skills. Strong communication skills are essential. Experience of delivering against SLAs and KPIs Good IT literacy Educated to Degree level or equivalent with 3-5 years experience in manufacturing roles or HNC / HND with 3-5 years manufacturing production management experience. (Desirable) 3-5 years experience in a FMCG operation (Essential) NEBOSH or IOSH certification and knowledge and application of UK statutory requirements (Desirable) Knowledge & application of regulatory requirements within a Healthcare manufacturing environment or equivalent (Desirable) Knowledge & application of regulatory requirements around controlled drugs, injectable/sterile manufacturing is desirable. (Desirable) Knowledge & application of Continuous Improvement tools; Six Sigma Green/Black Belt, DMAIC, PDCA, & Gemba Walks What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Feb 27, 2026
Full time
Senior Cell Production Manager City: Kingston upon Hull We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Supply Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers. About the role Location - Hull, HU8 7DS Our Senior Cell Production Managers have full accountability for the operational performance, compliance, and capability development within the Cell, along with full ownership of production performance, cost efficiency, resource planning, and quality outcomes. You will report on and review site performance and improvement plans. As the Senior Cell Production Manager you have the responsibility to drive safety, quality performance, and an inclusive culture. You will lead with integrity and promote a values-based environment, whilst aligning team goals with the Site objectives. Delivering cross-functional operational projects from initiation to closure is an integral part of the role. This will include scope definition, stakeholder alignment, planning, execution, and post-implementation review. Your responsibilities Strategic Operational Planning Lead the strategic planning and execution within the production operations team. Align departmental objectives with the site's Compelling Business Needs (CBN) and long-term operational goals. Drive continuous improvement and operational excellence. Budget Ownership & P&L Accountability Full ownership of the operations budget, cost management, productivity optimisation, and resource allocation. Responsible for the Profit & Loss (P&L) performance of the manufacturing area, identifying opportunities to improve margin, reduce waste, and increase throughput without compromising quality or compliance. Influence with Senior Leadership Operate as a key strategic partner to the Site Leadership Team, providing data-driven insights and recommendations. Attend leadership forum, driving alignment between operational capabilities and commercial goals. Communicate effectively across cross-functional teams, including Quality, Supply Chain, Engineering, and Commercial. Build a high-performing, future-ready operations team. Actively identify high-potential talent, drive engagement, and develop clear career pathways aligned with organisational needs. Champion learning & development initiatives, fostering a culture of continuous improvement, ownership, and professional growth at all levels. Ensure workforce planning supports current and future business demands, balancing technical expertise, regulatory compliance, and leadership capabilities. Ensure implementation and adherence to statutory and site EHS & Quality Compliance standards, taking a zero-tolerance approach to non-conformance. Monitor performance levels through measured KPI's, developing and executing improvement plans where KPI's are off target. Decision making considering the best interests of the company as a whole, not necessarily the best decision for the Factory & Site. Out of hours contact may be necessary to delivery your role as a 24/7 business. The experience we're looking for Leadership skills with the ability to motivate and engage a team. Innovative problem solving and decision making skills. Strong communication skills are essential. Experience of delivering against SLAs and KPIs Good IT literacy Educated to Degree level or equivalent with 3-5 years experience in manufacturing roles or HNC / HND with 3-5 years manufacturing production management experience. (Desirable) 3-5 years experience in a FMCG operation (Essential) NEBOSH or IOSH certification and knowledge and application of UK statutory requirements (Desirable) Knowledge & application of regulatory requirements within a Healthcare manufacturing environment or equivalent (Desirable) Knowledge & application of regulatory requirements around controlled drugs, injectable/sterile manufacturing is desirable. (Desirable) Knowledge & application of Continuous Improvement tools; Six Sigma Green/Black Belt, DMAIC, PDCA, & Gemba Walks What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Your new company An opportunity has arisen to join one of the UK's leading investment houses, who specialise in providing low-cost investment platforms to personal investors. They offer direct access to their own range of funds and focus heavily on simplicity and cost-efficiency. The organisation offer a range of tax-efficient products including Stocks & Shares, ISA's and personal pensions (SIPPS), making it well-suited to UK investors prioritising retirement planning and consistent market-based growth. Your new role A Proposition Manager is required to join the organisation to work in their Personal Investing business. The Proposition Manager will play a pivotal role in shaping, analysis and executing the client proposition for the retail investment business. Bridging strategic analysis with offer execution, contributing directly to the roadmap and performance outcomes. The Proposition Manager will work cross-functionally across various business areas, including client experience, marketing, technology and product teams, to provide analysis and proposition development of the UKPI client proposition. Key responsibilities will include: Analyse complex data to generate actionable insights, ensuring data quality and clear, compelling storytelling. Conduct ongoing market, industry, and competitive intelligence to inform strategic planning and leadership updates. Translate market trends and customer needs into proposition improvements and feature opportunities. Support proposition development by conducting strategic analysis and generating actionable insights, taking full ownership of delivering the resulting changes. Monitor the performance of the retail client proposition and identify opportunities for continuous improvement. Collaborate cross-functionally across CX, Operations, Technology, Marketing, Finance, and Legal to shape and deliver new propositions and changes. Support roadmap development and execution through research, analysis, and effective stakeholder engagement. What you'll need to succeed Proven experience in strategy, proposition development or product management within financial services (desirable - D2C platforms) Strong communication, stakeholder management and interpersonal skills Strong analytical skills and ability to synthesise complex data into clear insights. Effective collaborator with the ability to establish credibility quickly Delivery focused with a hands-on approach Strategic and proactive thinker with the ability to see the big picture. Degree-level education (preferable) What you'll get in return Competitive salary (around 75K but possibly negotiable for the right candidate) 20% performance bonus 10,500 Partnership bonus Several other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 27, 2026
Full time
Your new company An opportunity has arisen to join one of the UK's leading investment houses, who specialise in providing low-cost investment platforms to personal investors. They offer direct access to their own range of funds and focus heavily on simplicity and cost-efficiency. The organisation offer a range of tax-efficient products including Stocks & Shares, ISA's and personal pensions (SIPPS), making it well-suited to UK investors prioritising retirement planning and consistent market-based growth. Your new role A Proposition Manager is required to join the organisation to work in their Personal Investing business. The Proposition Manager will play a pivotal role in shaping, analysis and executing the client proposition for the retail investment business. Bridging strategic analysis with offer execution, contributing directly to the roadmap and performance outcomes. The Proposition Manager will work cross-functionally across various business areas, including client experience, marketing, technology and product teams, to provide analysis and proposition development of the UKPI client proposition. Key responsibilities will include: Analyse complex data to generate actionable insights, ensuring data quality and clear, compelling storytelling. Conduct ongoing market, industry, and competitive intelligence to inform strategic planning and leadership updates. Translate market trends and customer needs into proposition improvements and feature opportunities. Support proposition development by conducting strategic analysis and generating actionable insights, taking full ownership of delivering the resulting changes. Monitor the performance of the retail client proposition and identify opportunities for continuous improvement. Collaborate cross-functionally across CX, Operations, Technology, Marketing, Finance, and Legal to shape and deliver new propositions and changes. Support roadmap development and execution through research, analysis, and effective stakeholder engagement. What you'll need to succeed Proven experience in strategy, proposition development or product management within financial services (desirable - D2C platforms) Strong communication, stakeholder management and interpersonal skills Strong analytical skills and ability to synthesise complex data into clear insights. Effective collaborator with the ability to establish credibility quickly Delivery focused with a hands-on approach Strategic and proactive thinker with the ability to see the big picture. Degree-level education (preferable) What you'll get in return Competitive salary (around 75K but possibly negotiable for the right candidate) 20% performance bonus 10,500 Partnership bonus Several other benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Product Marketing Manager - Saas role focuses on developing and executing GTM strategies to promote products effectively. This position is ideal for candidates with a strong understanding of marketing practices and product positioning from a Tech / Saas background. Client Details The company is an SME Saas provider in central Manchester, providing software solutions to mainly public sector customers. They are based in an accessible central Manchester location, offering hybrid working. Description The key responsibilities for the Product Marketing Manager - Saas role will include: Develop and implement product marketing strategies to support business objectives. Collaborate with cross-functional teams to align marketing efforts with product development. Create and manage marketing campaigns to drive product awareness and sales. Conduct market research to identify trends, customer needs, and opportunities for growth. Craft compelling product messaging and positioning to differentiate offerings in the Technology market. Analyse campaign performance and provide actionable insights to improve outcomes. Support the sales team with marketing materials and product knowledge. Stay updated on industry developments to ensure competitive positioning. Profile A successful Product Marketing Manager should have: Proven experience in a Product Marketing Executive, or Product Marketing role within Saas, IT, Technology. 3+ years experience in Marketing. Demonstrable record of launching new products to UK markets. Strong understanding of GTM strategies within the tech sector. Strong understanding of product positioning and branding strategies. Proficiency in analysing market trends and customer insights, and able to translate data into actionable insights. Excellent communication and collaboration skills. Ability to manage multiple projects and meet deadlines effectively. Knowledge of digital marketing tools and analytics platforms. A degree in marketing, business, or a related field is preferred. Job Offer On offer for the Product Marketing Manager - Saas role: A competitive salary up to 45,000 per annum. Hybid Working - 3 days in office, 2 from home. Opportunities for professional growth and development within the Technology industry. A collaborative and innovative work environment. Comprehensive benefits package to support work-life balance. This is a fantastic opportunity for a Product Marketing Manager to make a meaningful impact. If you are ready to take the next step in your career, apply today!
Feb 27, 2026
Full time
The Product Marketing Manager - Saas role focuses on developing and executing GTM strategies to promote products effectively. This position is ideal for candidates with a strong understanding of marketing practices and product positioning from a Tech / Saas background. Client Details The company is an SME Saas provider in central Manchester, providing software solutions to mainly public sector customers. They are based in an accessible central Manchester location, offering hybrid working. Description The key responsibilities for the Product Marketing Manager - Saas role will include: Develop and implement product marketing strategies to support business objectives. Collaborate with cross-functional teams to align marketing efforts with product development. Create and manage marketing campaigns to drive product awareness and sales. Conduct market research to identify trends, customer needs, and opportunities for growth. Craft compelling product messaging and positioning to differentiate offerings in the Technology market. Analyse campaign performance and provide actionable insights to improve outcomes. Support the sales team with marketing materials and product knowledge. Stay updated on industry developments to ensure competitive positioning. Profile A successful Product Marketing Manager should have: Proven experience in a Product Marketing Executive, or Product Marketing role within Saas, IT, Technology. 3+ years experience in Marketing. Demonstrable record of launching new products to UK markets. Strong understanding of GTM strategies within the tech sector. Strong understanding of product positioning and branding strategies. Proficiency in analysing market trends and customer insights, and able to translate data into actionable insights. Excellent communication and collaboration skills. Ability to manage multiple projects and meet deadlines effectively. Knowledge of digital marketing tools and analytics platforms. A degree in marketing, business, or a related field is preferred. Job Offer On offer for the Product Marketing Manager - Saas role: A competitive salary up to 45,000 per annum. Hybid Working - 3 days in office, 2 from home. Opportunities for professional growth and development within the Technology industry. A collaborative and innovative work environment. Comprehensive benefits package to support work-life balance. This is a fantastic opportunity for a Product Marketing Manager to make a meaningful impact. If you are ready to take the next step in your career, apply today!
Marketing Manager Location: Leeds, LS9 Salary: 40,000 - 47,000 We are seeking a talented Marketing Manager to join a leading manufacturer and supplier in the stainless steel and industrial components sector. The company prides itself on delivering high-quality products to a wide range of clients across the construction and manufacturing industries. As Marketing Manager, you will play a pivotal role in driving brand awareness, engagement, and lead generation through integrated campaigns, digital marketing, events, and internal communications. You will also own and optimise the Salesforce CRM, supporting sales alignment and pipeline growth. Key Responsibilities: Plan, execute, and monitor product and brand marketing campaigns across multiple channels to drive awareness, engagement, and lead generation. Take ownership of Salesforce CRM, managing campaigns, workflows, lead nurture programmes, and reporting to maximise lead conversion and pipeline contribution. Develop and implement digital marketing strategies, including website, SEO/SEM, email marketing, and paid advertising campaigns. Oversee social media strategy and content creation across LinkedIn, Instagram, and other platforms to grow audience engagement and strengthen brand authority. Work closely with Sales to ensure marketing leads are qualified, nurtured, and effectively contribute to pipeline growth. Plan and deliver exhibitions, trade shows, and industry events to strengthen market presence and generate leads. Conduct market research, competitor analysis, and reporting to inform continuous improvement and strategy development. Support internal communications and ensure marketing documentation, campaign records, and CRM data are accurate and up to date. What We're Looking For: Minimum of 3 years' marketing experience, ideally within manufacturing or construction. Proven success in digital marketing, social media, email campaigns, content creation, and CRM management. Strong project management skills with the ability to prioritise multiple initiatives in a fast-paced environment. Analytical mindset with the ability to interpret performance data and provide actionable insights. Creative thinker with excellent communication and interpersonal skills. Experience with Salesforce CRM and email marketing platforms; familiarity with Spotler is advantageous. Basic skills in design tools such as Canva or Photoshop. Ability to travel occasionally for events, trade shows, and site visits. Benefits: Competitive salary within the range 40,000 - 47,000. Opportunity to lead marketing initiatives in a growing, sector-leading business. Collaborative and dynamic work environment with opportunities for career progression. Exposure to a diverse range of marketing disciplines, from digital campaigns to events and internal communications. If you are a strategic and creative marketer looking to make a tangible impact in a well-established manufacturing business, we would love to hear from you. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 27, 2026
Full time
Marketing Manager Location: Leeds, LS9 Salary: 40,000 - 47,000 We are seeking a talented Marketing Manager to join a leading manufacturer and supplier in the stainless steel and industrial components sector. The company prides itself on delivering high-quality products to a wide range of clients across the construction and manufacturing industries. As Marketing Manager, you will play a pivotal role in driving brand awareness, engagement, and lead generation through integrated campaigns, digital marketing, events, and internal communications. You will also own and optimise the Salesforce CRM, supporting sales alignment and pipeline growth. Key Responsibilities: Plan, execute, and monitor product and brand marketing campaigns across multiple channels to drive awareness, engagement, and lead generation. Take ownership of Salesforce CRM, managing campaigns, workflows, lead nurture programmes, and reporting to maximise lead conversion and pipeline contribution. Develop and implement digital marketing strategies, including website, SEO/SEM, email marketing, and paid advertising campaigns. Oversee social media strategy and content creation across LinkedIn, Instagram, and other platforms to grow audience engagement and strengthen brand authority. Work closely with Sales to ensure marketing leads are qualified, nurtured, and effectively contribute to pipeline growth. Plan and deliver exhibitions, trade shows, and industry events to strengthen market presence and generate leads. Conduct market research, competitor analysis, and reporting to inform continuous improvement and strategy development. Support internal communications and ensure marketing documentation, campaign records, and CRM data are accurate and up to date. What We're Looking For: Minimum of 3 years' marketing experience, ideally within manufacturing or construction. Proven success in digital marketing, social media, email campaigns, content creation, and CRM management. Strong project management skills with the ability to prioritise multiple initiatives in a fast-paced environment. Analytical mindset with the ability to interpret performance data and provide actionable insights. Creative thinker with excellent communication and interpersonal skills. Experience with Salesforce CRM and email marketing platforms; familiarity with Spotler is advantageous. Basic skills in design tools such as Canva or Photoshop. Ability to travel occasionally for events, trade shows, and site visits. Benefits: Competitive salary within the range 40,000 - 47,000. Opportunity to lead marketing initiatives in a growing, sector-leading business. Collaborative and dynamic work environment with opportunities for career progression. Exposure to a diverse range of marketing disciplines, from digital campaigns to events and internal communications. If you are a strategic and creative marketer looking to make a tangible impact in a well-established manufacturing business, we would love to hear from you. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The role will have responsibility for developing strategic product marketing plans and working closely with key senior stakeholders. You will help to guide insight led product strategy & communicates effectively the market positioning, product messaging and competitive differentiation. Client Details Leading travel business with global presence, HQ in London Description Identify and develop product positioning and messaging that uniquely differentiates solutions. Create collateral, presentations, videos, and training materials to communicate the value proposition of solutions internally and/or externally. Work with all internal teams, and external Tech Partners/Suppliers to plan the market launch of new products and high value releases and manage the cross functional implementation of the GTM plan. Work with various teams - including sales, account management, customer success, training, operations, deployment, enablement, brand marketing and PR - to broadcast message to the market, across the organisation, and our partner community. Support the Brand marketing strategy and programs that create interest for solutions in all market segments. Represent the company at industry events, conferences, trade shows, webinars. Profile Deep knowledge of the product marketing lifecycle, with 7+ years experience in a mid-senior product marketing position Experience working with a range of senior stakeholders, and working closely with sales & Customer Success teams Ability to use analytics and insights to identify opportunities, to drive business improvements across all channels Ability to manage multiple projects at the same time in fast paced environment Strong skills in both team management but also senior stakeholder management, and ability to influence and negotiate Experience working with non-physical product, a tech background would be ideal Cross boarder / multi-market exposure - ideally working with the American market Job Offer Competitive salary, up to 85,000 Hybrid working in London office Great benefits package, including 10% bonus based on personal and company performance
Feb 27, 2026
Full time
The role will have responsibility for developing strategic product marketing plans and working closely with key senior stakeholders. You will help to guide insight led product strategy & communicates effectively the market positioning, product messaging and competitive differentiation. Client Details Leading travel business with global presence, HQ in London Description Identify and develop product positioning and messaging that uniquely differentiates solutions. Create collateral, presentations, videos, and training materials to communicate the value proposition of solutions internally and/or externally. Work with all internal teams, and external Tech Partners/Suppliers to plan the market launch of new products and high value releases and manage the cross functional implementation of the GTM plan. Work with various teams - including sales, account management, customer success, training, operations, deployment, enablement, brand marketing and PR - to broadcast message to the market, across the organisation, and our partner community. Support the Brand marketing strategy and programs that create interest for solutions in all market segments. Represent the company at industry events, conferences, trade shows, webinars. Profile Deep knowledge of the product marketing lifecycle, with 7+ years experience in a mid-senior product marketing position Experience working with a range of senior stakeholders, and working closely with sales & Customer Success teams Ability to use analytics and insights to identify opportunities, to drive business improvements across all channels Ability to manage multiple projects at the same time in fast paced environment Strong skills in both team management but also senior stakeholder management, and ability to influence and negotiate Experience working with non-physical product, a tech background would be ideal Cross boarder / multi-market exposure - ideally working with the American market Job Offer Competitive salary, up to 85,000 Hybrid working in London office Great benefits package, including 10% bonus based on personal and company performance
