We are currently recruiting for a Senior Tax Manager to manage the direct Tax across the Group. In this newly created role you will work closely with external advisors to coordinate the preparation of corporation tax returns across all regions (UK, APAC, US, Canada and the EU), alongside responsibility for half-year and full-year consolidated group tax reporting, transfer pricing, reporting and Pillar 2 submissions. The role will be pivotal in developing and enhancing the business' direct tax processes. While most direct tax compliance is currently outsourced, you will play a key role in bringing certain returns in-house over time, as well as establishing new processes to support multinational expansion and evolving legislative requirements. There will also be opportunities to get involved in ad-hoc project work and employment tax matters, such as PAYE Settlement Agreements, depending on your interests. Responsibilities: Coordinating the preparation of corporation tax submissions across UK and international regions Preparing half-year and full-year consolidated group tax reporting under IFRS, with support from external advisors Preparing tax notes for statutory financial statements Acting as a key point of contact for external auditors, providing supporting documentation and responding to audit queries Overseeing transfer pricing compliance and preparing supporting documentation in line with international guidelines Working closely with the Treasury team to manage direct tax payment deadlines and obligations Assisting with the preparation of Country-by-Country reporting and Pillar 2 tax calculations Developing and implementing strategies to optimise the Group's tax position while ensuring full compliance with tax laws and regulations Monitoring changes in tax legislation and advising the business on the impact of new or evolving direct tax requirements Delivering ad-hoc direct tax projects, including enhancements to withholding tax processes in overseas territories Collaborating with internal teams, including Financial Reporting, to ensure alignment on tax-related matters Requirements: A professional accounting or tax qualification (ACA, ACCA or CTA) Experience gained either in-house or within a UK top-tier practice 2-4 years' post-qualification experience A confident, pragmatic individual with sound judgement Comfortable working in a fast-paced and sometimes ambiguous environment Excellent written and verbal communication skills A strong team player, able to collaborate effectively across functions and seniority levels A genuine appetite to learn, improve processes and make the tax function more efficient A professional, proactive mindset with ambition to develop and progress By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Jan 30, 2026
Full time
We are currently recruiting for a Senior Tax Manager to manage the direct Tax across the Group. In this newly created role you will work closely with external advisors to coordinate the preparation of corporation tax returns across all regions (UK, APAC, US, Canada and the EU), alongside responsibility for half-year and full-year consolidated group tax reporting, transfer pricing, reporting and Pillar 2 submissions. The role will be pivotal in developing and enhancing the business' direct tax processes. While most direct tax compliance is currently outsourced, you will play a key role in bringing certain returns in-house over time, as well as establishing new processes to support multinational expansion and evolving legislative requirements. There will also be opportunities to get involved in ad-hoc project work and employment tax matters, such as PAYE Settlement Agreements, depending on your interests. Responsibilities: Coordinating the preparation of corporation tax submissions across UK and international regions Preparing half-year and full-year consolidated group tax reporting under IFRS, with support from external advisors Preparing tax notes for statutory financial statements Acting as a key point of contact for external auditors, providing supporting documentation and responding to audit queries Overseeing transfer pricing compliance and preparing supporting documentation in line with international guidelines Working closely with the Treasury team to manage direct tax payment deadlines and obligations Assisting with the preparation of Country-by-Country reporting and Pillar 2 tax calculations Developing and implementing strategies to optimise the Group's tax position while ensuring full compliance with tax laws and regulations Monitoring changes in tax legislation and advising the business on the impact of new or evolving direct tax requirements Delivering ad-hoc direct tax projects, including enhancements to withholding tax processes in overseas territories Collaborating with internal teams, including Financial Reporting, to ensure alignment on tax-related matters Requirements: A professional accounting or tax qualification (ACA, ACCA or CTA) Experience gained either in-house or within a UK top-tier practice 2-4 years' post-qualification experience A confident, pragmatic individual with sound judgement Comfortable working in a fast-paced and sometimes ambiguous environment Excellent written and verbal communication skills A strong team player, able to collaborate effectively across functions and seniority levels A genuine appetite to learn, improve processes and make the tax function more efficient A professional, proactive mindset with ambition to develop and progress By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
AI Engineer/Data Scientist (x2) - Inside IR35 Location: UK (London & Bristol, 1-2 days onsite per week, flexible) Clearance: BPSS eligible prior to starting Engagement: Contract Submissions: Strictly max 2 profiles initially Overview We're seeking two experienced AI Engineers/Data Scientists to join a high-impact consulting programme delivering advanced AI, automation, and analytics solutions for a major enterprise client. This is a challenging environment requiring deep technical capability, excellent communication skills, and the ability to lead end-to-end AI initiatives while influencing stakeholders. You'll work across London and Bristol (flexible), collaborating with consultants, engineers, and client teams to design, build, and deploy AI solutions that drive measurable business value. Key Responsibilities Lead end-to-end AI solution delivery from discovery and prototyping through to production deployment. Translate complex data into clear insights and strategic recommendations . Collaborate with cross-functional teams including engineers, consultants, and senior client stakeholders. Develop, optimise, and maintain machine learning models , statistical analyses, and AI systems. Support business development through proposal input, solution design, and presentations . Mentor and support junior data scientists and analysts. Keep up to date with the latest ML, LLM, NLP, and AI engineering advancements. Required Skills & Experience Full AI Project Lifecycle: Proven experience delivering AI projects from research to production, with strong stakeholder management. Advanced ML & Analytics: Proficiency in Python and frameworks such as TensorFlow, PyTorch, Keras, Hugging Face. NLP & LLM Expertise: Strong experience with NLP, unstructured data, foundation models, and large language models. AI Engineering Tools: Experience using modern AI engineering tools (eg, GitHub Copilot, Amazon CodeWhisperer). Cloud & Data Platforms: Knowledge of Kubernetes and major cloud services (AWS, Azure, GCP, IBM Cloud), plus SQL & NoSQL databases (SQL, Postgres, DB2, MongoDB). Preferred Skills Expertise in one or more of: NLP, Image Processing, Video Analytics, Voice/Audio Processing, Watson technologies. Familiarity with modern UI frameworks (React, Angular, Backbone, Ember, jQuery, Bootstrap). Experience working across multiple operating systems (Linux, Windows, iOS, Android). PhD or equivalent hands-on experience in Data Science, Computer Science, Statistics, or similar (preferred but not essential).
Jan 30, 2026
Contractor
AI Engineer/Data Scientist (x2) - Inside IR35 Location: UK (London & Bristol, 1-2 days onsite per week, flexible) Clearance: BPSS eligible prior to starting Engagement: Contract Submissions: Strictly max 2 profiles initially Overview We're seeking two experienced AI Engineers/Data Scientists to join a high-impact consulting programme delivering advanced AI, automation, and analytics solutions for a major enterprise client. This is a challenging environment requiring deep technical capability, excellent communication skills, and the ability to lead end-to-end AI initiatives while influencing stakeholders. You'll work across London and Bristol (flexible), collaborating with consultants, engineers, and client teams to design, build, and deploy AI solutions that drive measurable business value. Key Responsibilities Lead end-to-end AI solution delivery from discovery and prototyping through to production deployment. Translate complex data into clear insights and strategic recommendations . Collaborate with cross-functional teams including engineers, consultants, and senior client stakeholders. Develop, optimise, and maintain machine learning models , statistical analyses, and AI systems. Support business development through proposal input, solution design, and presentations . Mentor and support junior data scientists and analysts. Keep up to date with the latest ML, LLM, NLP, and AI engineering advancements. Required Skills & Experience Full AI Project Lifecycle: Proven experience delivering AI projects from research to production, with strong stakeholder management. Advanced ML & Analytics: Proficiency in Python and frameworks such as TensorFlow, PyTorch, Keras, Hugging Face. NLP & LLM Expertise: Strong experience with NLP, unstructured data, foundation models, and large language models. AI Engineering Tools: Experience using modern AI engineering tools (eg, GitHub Copilot, Amazon CodeWhisperer). Cloud & Data Platforms: Knowledge of Kubernetes and major cloud services (AWS, Azure, GCP, IBM Cloud), plus SQL & NoSQL databases (SQL, Postgres, DB2, MongoDB). Preferred Skills Expertise in one or more of: NLP, Image Processing, Video Analytics, Voice/Audio Processing, Watson technologies. Familiarity with modern UI frameworks (React, Angular, Backbone, Ember, jQuery, Bootstrap). Experience working across multiple operating systems (Linux, Windows, iOS, Android). PhD or equivalent hands-on experience in Data Science, Computer Science, Statistics, or similar (preferred but not essential).
Claims Analyst - Delegated Authority Location: Manchester (Hybrid)Salary: Circa £50,000 + Bonus & Benefits IPS Group is partnering with a well-established global specialty insurer that's looking to add a Delegated Claims Analyst to its Manchester-based team. This is a great opportunity for someone who wants to build a long-term career in claims oversight and delegated authority within a supportive, collaborative business. The role sits within the Claims function and focuses on overseeing delegated claims arrangements across the business. Working alongside the Claims Delegated Authority Manager, you'll play an important part in maintaining strong governance, good conduct outcomes and effective delegated authority practices across the business. You'll help make sure delegated claims partners are delivering a high-quality service and operating in line with regulatory requirements and Lloyd's standards.It's a varied, hands-on role. You'll be involved in onboarding new and existing delegated claims partners, helping draft and maintain delegated authority agreements, monitoring performance and producing regular reports. You'll also support claims audits, work closely with internal teams and external partners, help oversee delegated claims loss funds, and contribute to system maintenance, process improvements and wider project work.This role would suit someone with insurance market experience and exposure to claims or delegated authorities, or someone keen to develop their skills in this area. Familiarity with Lloyd's regulations, delegated authority frameworks and claims reporting would be helpful, along with strong attention to detail, good organisation skills and the confidence to work with a range of stakeholders.In return, the business offers a competitive salary, annual bonus, strong benefits package and hybrid working. There's also clear scope for progression within a well-regarded specialty insurance organisation.
Jan 30, 2026
Full time
Claims Analyst - Delegated Authority Location: Manchester (Hybrid)Salary: Circa £50,000 + Bonus & Benefits IPS Group is partnering with a well-established global specialty insurer that's looking to add a Delegated Claims Analyst to its Manchester-based team. This is a great opportunity for someone who wants to build a long-term career in claims oversight and delegated authority within a supportive, collaborative business. The role sits within the Claims function and focuses on overseeing delegated claims arrangements across the business. Working alongside the Claims Delegated Authority Manager, you'll play an important part in maintaining strong governance, good conduct outcomes and effective delegated authority practices across the business. You'll help make sure delegated claims partners are delivering a high-quality service and operating in line with regulatory requirements and Lloyd's standards.It's a varied, hands-on role. You'll be involved in onboarding new and existing delegated claims partners, helping draft and maintain delegated authority agreements, monitoring performance and producing regular reports. You'll also support claims audits, work closely with internal teams and external partners, help oversee delegated claims loss funds, and contribute to system maintenance, process improvements and wider project work.This role would suit someone with insurance market experience and exposure to claims or delegated authorities, or someone keen to develop their skills in this area. Familiarity with Lloyd's regulations, delegated authority frameworks and claims reporting would be helpful, along with strong attention to detail, good organisation skills and the confidence to work with a range of stakeholders.In return, the business offers a competitive salary, annual bonus, strong benefits package and hybrid working. There's also clear scope for progression within a well-regarded specialty insurance organisation.
Technology Analyst - Legal Sector 35k Your New Company Join an award-winning, forward-thinking legal firm where innovation sits at the heart of how they deliver services. Their innovation team leads on legal technology, continuous improvement, and the transformation of how their legal work is delivered. You'll be part of a collaborative, fast-paced environment where new ideas are encouraged, and smarter ways of working are celebrated. Your New Role As a Technology Analyst, you'll play a key role in driving tech adoption and innovation across the firm. Acting as a bridge between practice groups and the Innovation team, you'll help scope, manage, and deliver legal innovation projects from concept to completion. You'll become a subject matter expert in key legal tech tools, supporting training, user guides, pilot programmes, and ongoing system improvements. Alongside this, you'll contribute to process-efficiency initiatives, helping map workflows, prepare documentation, and champion a culture of continuous improvement across the business. Skills Needed A background as a law graduate or experience in the legal sector would be advantageous. A genuine interest in legal technology, innovation, AI, and emerging tools. Strong analytical and problem-solving abilities, with a "can-do" mindset. Excellent organisation and project-management skills, with the ability to work to deadlines. High attention to detail and a methodical approach to tasks. Confident communication skills, both written and verbal, and the ability to work collaboratively. Comfortable managing competing priorities in a busy team environment. What you'll get in return The role can be based either in Edinburgh or Glasgow and the team attends the office 50% of the time. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 30, 2026
Full time
Technology Analyst - Legal Sector 35k Your New Company Join an award-winning, forward-thinking legal firm where innovation sits at the heart of how they deliver services. Their innovation team leads on legal technology, continuous improvement, and the transformation of how their legal work is delivered. You'll be part of a collaborative, fast-paced environment where new ideas are encouraged, and smarter ways of working are celebrated. Your New Role As a Technology Analyst, you'll play a key role in driving tech adoption and innovation across the firm. Acting as a bridge between practice groups and the Innovation team, you'll help scope, manage, and deliver legal innovation projects from concept to completion. You'll become a subject matter expert in key legal tech tools, supporting training, user guides, pilot programmes, and ongoing system improvements. Alongside this, you'll contribute to process-efficiency initiatives, helping map workflows, prepare documentation, and champion a culture of continuous improvement across the business. Skills Needed A background as a law graduate or experience in the legal sector would be advantageous. A genuine interest in legal technology, innovation, AI, and emerging tools. Strong analytical and problem-solving abilities, with a "can-do" mindset. Excellent organisation and project-management skills, with the ability to work to deadlines. High attention to detail and a methodical approach to tasks. Confident communication skills, both written and verbal, and the ability to work collaboratively. Comfortable managing competing priorities in a busy team environment. What you'll get in return The role can be based either in Edinburgh or Glasgow and the team attends the office 50% of the time. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are looking for a Python Developer with strong GIS experience to join our growing team. As a part of the client solutions team at Verisk Maplecroft you will be a part of the team charged with using technology to create, collate and deliver data analytics and intelligence to our clients in a geospatial context. We are primarily a Python/Django house with an Angular front end. We recently moved to AWS for our cloud operations, and our approach to technology and development is constantly evolving. We are building a team that is able to utilize cloud computing to develop new workflows, pipelines, features and tools that give our clients the information they need to make the right decisions to create a more sustainable and resilient world. Geospatial data forms are a significant component of the data structures used within Verisk Maplecroft, and with an increasing availability of geospatial data in the modern era, exploiting that data to provide risk insights to our client's is a primary objective of the client solutions team and this role. Responsibilities: Working in an agile team and assisting in requirements gathering, refinement, and delivery of continual improvements to our mapping solutions and GIS data pipelines Supporting and working with contractors to ensure effective collaborative effort and consistency of approach Communicate and collaborate effectively with team members on technical projects Deliver high-quality, maintainable well-tested code that meets user requirements Peer review other developers' work in a thorough and constructive manner Look for and drive opportunities to improve code quality, development processes, and team satisfaction Provide mentoring to more junior members of the team About You and How You Can Excel in This Role Strong python development experience, able to follow PEP8 standards Experience of developing GIS pipelines in python, leveraging open source libraries such as Fiona, Shapely, Numpy and Rasterio Ability to communicate effectively, explaining and rationalizing design decisions to a cross functional team. Experience in object-oriented programming concepts, unit & integration testing, data and relational databases, technical database design, web architecture and application servers. Understanding and experience of geoservers, spatial projections, raster and vector manipulation within python and usage of GDAL Experience with AWS and data management tools, including data lake, data warehouse ETL, SQL based storage and PostgreSQL. Ability to design and implement data pipelines and data-related solutions, ideally within a cloud environment Strong ability to document development including database design, application design and ongoing documentation of changes and modifications. Deep understanding about performance and scalability implications in the development process Working knowledge of all phases of the software development life cycle. Including basic understanding of identify and authentication management concepts and concepts related to security, such as secret management and key management. Ability to review code written by others and provide feedback and recommendations to follow coding guideline. Experience working with Business Intelligence teams, Developers, Data Scientists, Analysts and PM's to deliver well-architected and scalable Big Data & Analytics eco-system Demonstrated ability to learn and adapt to continuously changing technology. Must be able to identify multiple solutions to a given problem and find a rational, fact-based approach for choosing the best one.
Jan 30, 2026
Full time
We are looking for a Python Developer with strong GIS experience to join our growing team. As a part of the client solutions team at Verisk Maplecroft you will be a part of the team charged with using technology to create, collate and deliver data analytics and intelligence to our clients in a geospatial context. We are primarily a Python/Django house with an Angular front end. We recently moved to AWS for our cloud operations, and our approach to technology and development is constantly evolving. We are building a team that is able to utilize cloud computing to develop new workflows, pipelines, features and tools that give our clients the information they need to make the right decisions to create a more sustainable and resilient world. Geospatial data forms are a significant component of the data structures used within Verisk Maplecroft, and with an increasing availability of geospatial data in the modern era, exploiting that data to provide risk insights to our client's is a primary objective of the client solutions team and this role. Responsibilities: Working in an agile team and assisting in requirements gathering, refinement, and delivery of continual improvements to our mapping solutions and GIS data pipelines Supporting and working with contractors to ensure effective collaborative effort and consistency of approach Communicate and collaborate effectively with team members on technical projects Deliver high-quality, maintainable well-tested code that meets user requirements Peer review other developers' work in a thorough and constructive manner Look for and drive opportunities to improve code quality, development processes, and team satisfaction Provide mentoring to more junior members of the team About You and How You Can Excel in This Role Strong python development experience, able to follow PEP8 standards Experience of developing GIS pipelines in python, leveraging open source libraries such as Fiona, Shapely, Numpy and Rasterio Ability to communicate effectively, explaining and rationalizing design decisions to a cross functional team. Experience in object-oriented programming concepts, unit & integration testing, data and relational databases, technical database design, web architecture and application servers. Understanding and experience of geoservers, spatial projections, raster and vector manipulation within python and usage of GDAL Experience with AWS and data management tools, including data lake, data warehouse ETL, SQL based storage and PostgreSQL. Ability to design and implement data pipelines and data-related solutions, ideally within a cloud environment Strong ability to document development including database design, application design and ongoing documentation of changes and modifications. Deep understanding about performance and scalability implications in the development process Working knowledge of all phases of the software development life cycle. Including basic understanding of identify and authentication management concepts and concepts related to security, such as secret management and key management. Ability to review code written by others and provide feedback and recommendations to follow coding guideline. Experience working with Business Intelligence teams, Developers, Data Scientists, Analysts and PM's to deliver well-architected and scalable Big Data & Analytics eco-system Demonstrated ability to learn and adapt to continuously changing technology. Must be able to identify multiple solutions to a given problem and find a rational, fact-based approach for choosing the best one.
Senior Reward & Global Mobility Analyst (12-Month FTC) Location: London Contract: Fixed-Term (12 months) Are you passionate about reward and analytics, with an interest in global mobility? My client is looking for a Senior Reward & Global Mobility Analyst to join on a 12-month project role, delivering operational excellence and supporting strategic initiatives across compensation and mobility click apply for full job details
Jan 30, 2026
Contractor
Senior Reward & Global Mobility Analyst (12-Month FTC) Location: London Contract: Fixed-Term (12 months) Are you passionate about reward and analytics, with an interest in global mobility? My client is looking for a Senior Reward & Global Mobility Analyst to join on a 12-month project role, delivering operational excellence and supporting strategic initiatives across compensation and mobility click apply for full job details
Your new company This is an excellent opportunity to step into an in-house tax role within a dynamic, fast-growing organisation. Reporting to the Tax Manager, the Tax Analyst will support the Vitality UK Tax team across a broad range of business taxes-CT, VAT, employment taxes, IPT, and international tax. This is a varied position offering exposure across compliance, reporting, governance, and cross-functional collaboration. Your new role Compliance Prepare VAT group returns and balance sheet reconciliations, with strong attention to VAT attribution and partial exemption considerations. Prepare PAYE Settlement Agreement calculations, working closely with HR and other teams to ensure accurate inclusion/exclusion of spend. Manage the preparation of UK corporation tax computations, including reviewing tax-sensitive expenditure. Oversee compliance processes for short-term business visitors to the UK, coordinating with international colleagues to gather accurate and timely information. Support tax accounting under IFRS, liaising with both internal and external auditors and posting tax journals into SAGE. International Tax & Reporting Contribute to international tax reporting by maintaining dashboards and coordinating with global teams (e.g., CbCR, Pillar 2, tax transparency, transfer pricing). Governance & Business Partnering Maintain robust tax governance controls, documentation, and evidence. Act as a trusted business partner, providing clear, concise, and commercially focused tax guidance to internal stakeholders. Assist with ad-hoc tax projects, including tax automation and process improvement initiatives What you'll need to succeed At least 2 years' experience in a tax role (in-house or practice). You will be a qualified accountant, AAT, ATT, ACCA, ACA, or CTA (part-qualified or qualified), be proactive, self-motivated with the ability to work independently while contributing strongly in a team environment. Strong interpersonal and collaboration skills, with the confidence to work effectively with global cross-functional teams. You will need excellent attention to detail, strong organisational and prioritisation capabilities. What you'll get in return You will receive a salary dependent on experience up to £60,000. There is also a bonus and generous benefits package. This role is hybrid, with 2 days in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call me now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 30, 2026
Full time
Your new company This is an excellent opportunity to step into an in-house tax role within a dynamic, fast-growing organisation. Reporting to the Tax Manager, the Tax Analyst will support the Vitality UK Tax team across a broad range of business taxes-CT, VAT, employment taxes, IPT, and international tax. This is a varied position offering exposure across compliance, reporting, governance, and cross-functional collaboration. Your new role Compliance Prepare VAT group returns and balance sheet reconciliations, with strong attention to VAT attribution and partial exemption considerations. Prepare PAYE Settlement Agreement calculations, working closely with HR and other teams to ensure accurate inclusion/exclusion of spend. Manage the preparation of UK corporation tax computations, including reviewing tax-sensitive expenditure. Oversee compliance processes for short-term business visitors to the UK, coordinating with international colleagues to gather accurate and timely information. Support tax accounting under IFRS, liaising with both internal and external auditors and posting tax journals into SAGE. International Tax & Reporting Contribute to international tax reporting by maintaining dashboards and coordinating with global teams (e.g., CbCR, Pillar 2, tax transparency, transfer pricing). Governance & Business Partnering Maintain robust tax governance controls, documentation, and evidence. Act as a trusted business partner, providing clear, concise, and commercially focused tax guidance to internal stakeholders. Assist with ad-hoc tax projects, including tax automation and process improvement initiatives What you'll need to succeed At least 2 years' experience in a tax role (in-house or practice). You will be a qualified accountant, AAT, ATT, ACCA, ACA, or CTA (part-qualified or qualified), be proactive, self-motivated with the ability to work independently while contributing strongly in a team environment. Strong interpersonal and collaboration skills, with the confidence to work effectively with global cross-functional teams. You will need excellent attention to detail, strong organisational and prioritisation capabilities. What you'll get in return You will receive a salary dependent on experience up to £60,000. There is also a bonus and generous benefits package. This role is hybrid, with 2 days in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call me now on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
CDD Quality Checkers Start Date: ASAP Duration: 6 Months Daily Rate: £275 Location: Manchester OR Cardiff - Must be able to do 3 days on either site Training: 2 weeks on-site - Location to be confirmed Role: We are seeking experienced CDD Quality Checkers to support a large-scale remediation project by performing quality checks of institutional customer case reviews across multiple client types and jurisdictions. Key Requirements: Perform CDD quality checks reviews on client files across multiple jurisdictions Experience with fund administrators and reviewing Jersey, Guernsey, Luxembourg, IOM and London based entities would be beneficial - not essential In depth knowledge of corporate structures i.e. privately owned or public companies, trusts and partnerships and/or legal institutions Perform sanctions/PEPs/adverse media checks where required and ensure screening outcomes are correct Identify deficiencies, gaps or errors and provide feedback Maintain productivity and quality targets within the projects SLAs Work with SME's and Analysts to ensure any knowledge gaps are addressed Essential Strong working knowledge of AML/CDD and KYC regulations Previous experience as a QC within Financial Crime Experience working on a remediation programmes Accuracy and attention to detail Clear written and verbal communication skills Ability to manage cases within SLAs and productivity KPI's
Jan 30, 2026
Contractor
CDD Quality Checkers Start Date: ASAP Duration: 6 Months Daily Rate: £275 Location: Manchester OR Cardiff - Must be able to do 3 days on either site Training: 2 weeks on-site - Location to be confirmed Role: We are seeking experienced CDD Quality Checkers to support a large-scale remediation project by performing quality checks of institutional customer case reviews across multiple client types and jurisdictions. Key Requirements: Perform CDD quality checks reviews on client files across multiple jurisdictions Experience with fund administrators and reviewing Jersey, Guernsey, Luxembourg, IOM and London based entities would be beneficial - not essential In depth knowledge of corporate structures i.e. privately owned or public companies, trusts and partnerships and/or legal institutions Perform sanctions/PEPs/adverse media checks where required and ensure screening outcomes are correct Identify deficiencies, gaps or errors and provide feedback Maintain productivity and quality targets within the projects SLAs Work with SME's and Analysts to ensure any knowledge gaps are addressed Essential Strong working knowledge of AML/CDD and KYC regulations Previous experience as a QC within Financial Crime Experience working on a remediation programmes Accuracy and attention to detail Clear written and verbal communication skills Ability to manage cases within SLAs and productivity KPI's
Required Qualifications Experience in a GRC, information security, risk management, or compliance-related role Strong understanding of security controls, technical safeguards, and audit methodologies Ability to review technical evidence and collaborate effectively with engineering and IT teams Strong organizational, documentation, and project coordination skills Excellent written and verbal communicati click apply for full job details
Jan 30, 2026
Contractor
Required Qualifications Experience in a GRC, information security, risk management, or compliance-related role Strong understanding of security controls, technical safeguards, and audit methodologies Ability to review technical evidence and collaborate effectively with engineering and IT teams Strong organizational, documentation, and project coordination skills Excellent written and verbal communicati click apply for full job details
Business Analyst - T+1 transition We're looking for a Business Analyst to join a regulatory transformation team and play a key role in delivering Europe's move to a T+1 settlement cycle . This is a hands-on consulting role within Capital Markets, ideal for someone eager to deepen their expertise in post-trade operations and large-scale regulatory change. What You'll Do Partner with Operations, Technology, and Compliance teams to drive analysis and delivery for T+1 implementation. Translate high-level objectives into detailed requirements and clear documentation. Map current and future processes for clearing, settlement, and trade lifecycle activities. Create and maintain essential project materials, including workflows, data mappings, and testing documentation. Act as a trusted point of contact for stakeholders, ensuring smooth communication and issue resolution. Support testing cycles and UAT, from planning through defect management. Track risks, dependencies, and progress to keep the program on course. What We're Looking For Experience as a Business Analyst or consultant in Financial Services. Solid understanding of post-trade processes and regulatory change. Strong skills in requirements gathering, documentation, and stakeholder engagement. Exposure to testing and structured delivery environments. Excellent communication and organizational abilities. Comfortable working onsite in a fast-paced client setting. Bonus Points Experience with T+1 or similar settlement initiatives. Knowledge of European market infrastructure and clearing models. Familiarity with agile tools like JIRA and Confluence. Consulting background with a track record of balancing client and internal priorities. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Jan 30, 2026
Full time
Business Analyst - T+1 transition We're looking for a Business Analyst to join a regulatory transformation team and play a key role in delivering Europe's move to a T+1 settlement cycle . This is a hands-on consulting role within Capital Markets, ideal for someone eager to deepen their expertise in post-trade operations and large-scale regulatory change. What You'll Do Partner with Operations, Technology, and Compliance teams to drive analysis and delivery for T+1 implementation. Translate high-level objectives into detailed requirements and clear documentation. Map current and future processes for clearing, settlement, and trade lifecycle activities. Create and maintain essential project materials, including workflows, data mappings, and testing documentation. Act as a trusted point of contact for stakeholders, ensuring smooth communication and issue resolution. Support testing cycles and UAT, from planning through defect management. Track risks, dependencies, and progress to keep the program on course. What We're Looking For Experience as a Business Analyst or consultant in Financial Services. Solid understanding of post-trade processes and regulatory change. Strong skills in requirements gathering, documentation, and stakeholder engagement. Exposure to testing and structured delivery environments. Excellent communication and organizational abilities. Comfortable working onsite in a fast-paced client setting. Bonus Points Experience with T+1 or similar settlement initiatives. Knowledge of European market infrastructure and clearing models. Familiarity with agile tools like JIRA and Confluence. Consulting background with a track record of balancing client and internal priorities. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Newcastle Upon Tyne, Tyne And Wear
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Title: Senior Traffic Analyst / Transport Planner Location: Clifton, Bristol Salary: c.£35,000 - £50,000 (DOE) Reference: 104928A well-established transport planning and highway consultancy based in Bristol, working with a wide range of public and private sector clients across the UK. We provide expert transport planning, traffic analysis and highway design advice on projects of all scales - from early feasibility and planning support through to detailed design and implementation.Due to continued growth, we are looking to strengthen our team with an experienced Traffic Analyst / Transport Planner. The Role We are seeking a motivated and technically strong Traffic Analyst to play a key role within our transport planning team. You will take responsibility for delivering traffic and junction modelling work, supporting planning applications, and contributing to the technical direction of projects.Your responsibilities will include: Preparing and reviewing traffic generation, distribution and assignment assessments Forecasting future traffic flows at junction and network level Undertaking junction capacity assessments using PICADY, ARCADY, LINSIG and ideally TRANSYT Supporting and, where appropriate, leading work using SATURN and VISSIM Interpreting and presenting modelling results clearly within Transport Assessments, Technical Notes and client reports Working closely with Transport Planners and Highway Design Engineers to deliver integrated solutions Providing technical input to junior staff and supporting their development Engaging with clients, local authorities and project teams as required About You We are looking for someone who can bring experience, confidence and technical credibility to the role. You will ideally have: Several years' experience in a traffic analysis or transport planning consultancy role Strong technical capability across junction modelling and traffic forecasting Excellent Excel skills and a highly analytical approach Experience contributing to or leading Transport Assessments and supporting planning submissions A relevant degree (e.g. Transport Planning, Civil Engineering, Mathematics or similar) Strong communication skills, with the ability to explain technical outputs clearly to non-technical audiences A collaborative mindset and high attention to detail Why Join? £35,000 - £50,000 Opportunity to work on a wide range of high-profile development and infrastructure projects across the UK Supportive and experienced team environment with opportunities for mentoring and progression Clear career development pathway within a respected specialist consultancy Flexible working arrangements and a strong focus on professional growth
Jan 30, 2026
Full time
Job Title: Senior Traffic Analyst / Transport Planner Location: Clifton, Bristol Salary: c.£35,000 - £50,000 (DOE) Reference: 104928A well-established transport planning and highway consultancy based in Bristol, working with a wide range of public and private sector clients across the UK. We provide expert transport planning, traffic analysis and highway design advice on projects of all scales - from early feasibility and planning support through to detailed design and implementation.Due to continued growth, we are looking to strengthen our team with an experienced Traffic Analyst / Transport Planner. The Role We are seeking a motivated and technically strong Traffic Analyst to play a key role within our transport planning team. You will take responsibility for delivering traffic and junction modelling work, supporting planning applications, and contributing to the technical direction of projects.Your responsibilities will include: Preparing and reviewing traffic generation, distribution and assignment assessments Forecasting future traffic flows at junction and network level Undertaking junction capacity assessments using PICADY, ARCADY, LINSIG and ideally TRANSYT Supporting and, where appropriate, leading work using SATURN and VISSIM Interpreting and presenting modelling results clearly within Transport Assessments, Technical Notes and client reports Working closely with Transport Planners and Highway Design Engineers to deliver integrated solutions Providing technical input to junior staff and supporting their development Engaging with clients, local authorities and project teams as required About You We are looking for someone who can bring experience, confidence and technical credibility to the role. You will ideally have: Several years' experience in a traffic analysis or transport planning consultancy role Strong technical capability across junction modelling and traffic forecasting Excellent Excel skills and a highly analytical approach Experience contributing to or leading Transport Assessments and supporting planning submissions A relevant degree (e.g. Transport Planning, Civil Engineering, Mathematics or similar) Strong communication skills, with the ability to explain technical outputs clearly to non-technical audiences A collaborative mindset and high attention to detail Why Join? £35,000 - £50,000 Opportunity to work on a wide range of high-profile development and infrastructure projects across the UK Supportive and experienced team environment with opportunities for mentoring and progression Clear career development pathway within a respected specialist consultancy Flexible working arrangements and a strong focus on professional growth
Senior Business Analyst Active SC Clearance required Initial 3 month Contract starting mid-late Jan 2026 (Apply online only) per day, Outside IR35 Fully Remote (Must be UK based) Unify is proud to be exclusively representing a UK Consultancy who require the services of a Senior Business Analyst on an Outside IR35 Contract basis, to join a UCD team, delivering a project for a high-profile Government department. Essential Experience required: Experience working with policy and operational teams in central gov dept's Experience working with GDS and / or to GDS design principles and delivery lifecycle (Discovery, alpha, beta) Experience working with senior stakeholders in central gov dept's Experience working with gov .uk to re-design services, how policy content is structured and surfaced, and information architecture Scope: The Business Analyst will work across the multidisciplinary teams to understand business problems, define user and stakeholder needs, and translate them into clear, actionable requirements. The Business Analyst will support service design and delivery by analysing processes, identifying improvements, and ensuring alignment with organisational goals. Collaborating closely with delivery managers, product owners, and technical teams, they help shape effective, user-centred digital services. If this sounds like you, please apply by submitting your latest CV for immediate review by our Talent team. Thanks
Jan 30, 2026
Contractor
Senior Business Analyst Active SC Clearance required Initial 3 month Contract starting mid-late Jan 2026 (Apply online only) per day, Outside IR35 Fully Remote (Must be UK based) Unify is proud to be exclusively representing a UK Consultancy who require the services of a Senior Business Analyst on an Outside IR35 Contract basis, to join a UCD team, delivering a project for a high-profile Government department. Essential Experience required: Experience working with policy and operational teams in central gov dept's Experience working with GDS and / or to GDS design principles and delivery lifecycle (Discovery, alpha, beta) Experience working with senior stakeholders in central gov dept's Experience working with gov .uk to re-design services, how policy content is structured and surfaced, and information architecture Scope: The Business Analyst will work across the multidisciplinary teams to understand business problems, define user and stakeholder needs, and translate them into clear, actionable requirements. The Business Analyst will support service design and delivery by analysing processes, identifying improvements, and ensuring alignment with organisational goals. Collaborating closely with delivery managers, product owners, and technical teams, they help shape effective, user-centred digital services. If this sounds like you, please apply by submitting your latest CV for immediate review by our Talent team. Thanks
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 30, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
New Role: Oracle HCM Systems Analyst Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, Configuration, Implementation. 1st Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for a Oracle HCM Systems Analyst to join the HR Systems team and play a key role in supporting and enhancing the Oracle HCM Cloud system. In this role, you will be hands-on with analysis, troubleshooting, testing, implementation of new system functionalities and continuous improvements. You will also coach colleagues, simplify processes, and provide first-line support to keep the HR systems running smoothly. This is a hybrid working role with a requirement to be in Warwick 1 day per month. What You will Do: - Providing day-to-day functional first line support to the business - Investigate, troubleshoot, and resolve system issues - Collaborate with relevant teams to implement new system functionalities - Acting as a subject matter expert on HR and Payroll Cloud processes, roadmaps, and enhancements. - Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively. - Produce clear, high-quality documentation and sharing knowledge with the wider team - Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience. - Assist with change management initiatives, including adoption of new processes, system updates, and data management. Required experience: - Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / Core HR modules) - Experience in implementation and configuration of new system functionalities - Experience providing 1st line system support and raising SR's - Familiarity with ITIL processes and wider HR business processes. - Strong analytical mindset with the ability to diagnose and resolve system issues - Strong ability to translate business requirements into functional solutions - Excellent communication skills, both written and verbal Why Join? A career that can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. You will join a growing organisation that nurture the talent that makes this happen. They have an on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. The additional benefits with this role: - 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with the Reward scheme. New Role: Oracle HCM Systems Analyst Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, Configuration, Implementation. 1st Line Support, ITIL
Jan 30, 2026
Full time
New Role: Oracle HCM Systems Analyst Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, Configuration, Implementation. 1st Line Support, ITIL Are you passionate about HR technology and delivering great user experiences? A highly reputable UK based Tech Company are looking for a Oracle HCM Systems Analyst to join the HR Systems team and play a key role in supporting and enhancing the Oracle HCM Cloud system. In this role, you will be hands-on with analysis, troubleshooting, testing, implementation of new system functionalities and continuous improvements. You will also coach colleagues, simplify processes, and provide first-line support to keep the HR systems running smoothly. This is a hybrid working role with a requirement to be in Warwick 1 day per month. What You will Do: - Providing day-to-day functional first line support to the business - Investigate, troubleshoot, and resolve system issues - Collaborate with relevant teams to implement new system functionalities - Acting as a subject matter expert on HR and Payroll Cloud processes, roadmaps, and enhancements. - Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively. - Produce clear, high-quality documentation and sharing knowledge with the wider team - Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience. - Assist with change management initiatives, including adoption of new processes, system updates, and data management. Required experience: - Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / Core HR modules) - Experience in implementation and configuration of new system functionalities - Experience providing 1st line system support and raising SR's - Familiarity with ITIL processes and wider HR business processes. - Strong analytical mindset with the ability to diagnose and resolve system issues - Strong ability to translate business requirements into functional solutions - Excellent communication skills, both written and verbal Why Join? A career that can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. You will join a growing organisation that nurture the talent that makes this happen. They have an on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. The additional benefits with this role: - 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with the Reward scheme. New Role: Oracle HCM Systems Analyst Location: Remote First (Warwickshire on a monthly basis) Salary: Up to £55,000 + Benefits Key Skills: Oracle HCM, Oracle Fusion, Configuration, Implementation. 1st Line Support, ITIL