Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 03, 2026
Contractor
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Job Title: Customer Service Advisor - Initial Contact Worker Location: Havering Contract: Full-time temp Pay Rate: 16.84 PAYE hour Start Date: Urgent - Immediate Start Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)! About Us: The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively. What You'll Do: As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You'll work closely with a team of professionals to ensure that residents receive the care they need. Key Responsibilities Include: Manage inquiries via phone, email, and face-to-face interactions. Deliver clear, accurate, and empathetic guidance to residents and carers. Process referrals and gather relevant information for appropriate teams. Maintain accurate records on our Adult Social Care database. Conduct strengths-based conversations, focusing on individual needs. Collaborate in a high-pressure environment to ensure timely responses. What We're Looking For: Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.). Experience in busy customer-facing roles, ideally within Adult Social Care. Strong IT skills, with a willingness to learn case management systems (Liquid Logic training provided). Excellent communication skills, with the ability to handle sensitive conversations. A flexible and reliable team player ready to hit the ground running! Why Join Us? Be part of a dedicated team making a real impact. Opportunities for professional development and training. Supportive work environment with a focus on collaboration. Ready to Make a Difference? If you have a background in Adult Social Care or a similar customer-focused role, we want to hear from you! Interviews will be conducted ASAP. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 03, 2026
Seasonal
Job Title: Customer Service Advisor - Initial Contact Worker Location: Havering Contract: Full-time temp Pay Rate: 16.84 PAYE hour Start Date: Urgent - Immediate Start Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)! About Us: The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively. What You'll Do: As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You'll work closely with a team of professionals to ensure that residents receive the care they need. Key Responsibilities Include: Manage inquiries via phone, email, and face-to-face interactions. Deliver clear, accurate, and empathetic guidance to residents and carers. Process referrals and gather relevant information for appropriate teams. Maintain accurate records on our Adult Social Care database. Conduct strengths-based conversations, focusing on individual needs. Collaborate in a high-pressure environment to ensure timely responses. What We're Looking For: Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.). Experience in busy customer-facing roles, ideally within Adult Social Care. Strong IT skills, with a willingness to learn case management systems (Liquid Logic training provided). Excellent communication skills, with the ability to handle sensitive conversations. A flexible and reliable team player ready to hit the ground running! Why Join Us? Be part of a dedicated team making a real impact. Opportunities for professional development and training. Supportive work environment with a focus on collaboration. Ready to Make a Difference? If you have a background in Adult Social Care or a similar customer-focused role, we want to hear from you! Interviews will be conducted ASAP. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.
Apr 03, 2026
Seasonal
Think Human Resources are seeking a highly organised and proactive Part Time People Assistant / HR Coordinator to provide comprehensive administrative and operational support to a HR function. The company are based in Amersham. This is a temporary role with a view of permanent for the right candidate. The part time hours will be approximately 17.5 hours a week spread across 4 or 5 days. Hybrid working is available after a period of induction. You will play a key role in ensuring that people processes run smoothly, employee records are accurate and compliant, and colleagues receive a high standard of support across the employee lifecycle. This is an excellent opportunity for an experienced HR administrator who enjoys working independently, thrives on detail, and takes pride in delivering a professional and efficient service. Salary will be paid hourly dependent on level of experience. Key Responsibilities HR Administration & Employee Records Maintain and manage employee personnel files, ensuring documentation is accurately stored and organised. Conduct regular audits of employee records to ensure completeness and compliance. Lead the transition of HR paperwork to digital files, ensuring appropriate scanning, storage, and archiving. Prepare and issue contracts, offer letters, amendments, and other employment-related correspondence. HR Systems Management Maintain and update employee data within the HR system, ensuring accuracy and completeness. Improve data quality and address gaps in employee records. Support employee lifecycle updates, including onboarding and leaver processes. Holiday, Absence & Leaver Administration Calculate holiday entitlements and maintain accurate leave records. Manage leaver administration, ensuring documentation and system updates are completed promptly. Support absence management administration and maintain accurate records. Training & Performance Support Assist with the annual appraisal process, ensuring documentation and objectives are recorded and stored correctly. Coordinate training and development sessions and maintain accurate training records. Employee Engagement Support employee engagement initiatives and internal communications. Administer pulse surveys and provide initial analysis and insights. Recruitment & Onboarding Provide recruitment administration, including candidate communications and interview coordination. Support onboarding processes and ensure new starter documentation is complete and accurately recorded. Conduct reference checks and right-to-work checks where required. Compliance & HR Support Maintain accurate and secure records in line with GDPR and internal policies. Support compliance and audit requirements by ensuring HR documentation meets required standards. Assist with benefits and pension administration. Monitor sickness absence reporting and follow up with managers as needed. Prepare engaging PowerPoint presentations for company meetings and training sessions. Support HR projects, policy updates, and organisational change initiatives. Assist with documentation relating to disciplinary, grievance, and performance procedures. Provide ad hoc administrative support to the HR Manager, including diary coordination. You will be: Proactive, reliable, and highly organised Detail-oriented and methodical in your approach Calm under pressure with a solution-focused mindset Professional and discreet, with the ability to handle confidential information A strong communicator with excellent written and verbal skills Able to work both independently and collaboratively Flexible and adaptable to changing priorities Essential Experience & Skills Previous experience in an HR role delivering HR administration and first-line query support Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience maintaining and improving data quality within an HR system Ability to work autonomously without close day-to-day supervision Desirable CIPD qualification (or working towards) Experience using Breathe HR (or similar HRIS) Knowledge of employment law and HR best practice Experience supporting compliance processes or audits Think Human Resources is the HR division of Think Specialist Recruitment, an independently owned recruitment business. The HR division is responsible for recruiting permanent, temporary and contract roles within the field of Human Resources including; HR Administrator, HR Assistant, HR Advisor, HR Business Partner, HR Manager, Head of HR, Employee Relations, talent, internal recruitment, Learning and Development, Compensation and Benefits/Reward and Recognition.
Bolton An opportunity has arisen for a dynamic and self-driven Environmental Advisor to join the MBDA team, the role covers the UK and can be based at any of our sites. If you are passionate about environmental issues and reducing our impact on the environment, this challenging but rewarding position may be for you! Salary: Circa £46,000 dependent on experience + bonus + benefits Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. The opportunity: The successful candidate will be providing expert guidance on environmental compliance. Ensuring that the Company SHE policies and procedures are effectively implemented while helping to develop a SHE culture of continual improvement. You will work closely with a number of departments in the business, including ESG, engineering, manufacturing, facility maintenance and security. You will have the opportunity to gain practical and professional experience in a challenging sector. What we're looking for from you: Ideally degree (or equivalent) in Environmental Science, Environmental Management, Sustainability, or related discipline. Significant experience and expertise in environmental management systems Broad understanding of manufacturing and laboratory technologies. Knowledge of environmental legislation, its application and interpretation relevant to MBDA operations. Experience in conducting internal audits for ISO 14001 Ability to influence and engage employees at all levels in the organisation. Excellent communication skills, ability to translate complex information into easily understandable formats. Flexibility to travel to our UK sites where required. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Apr 03, 2026
Full time
Bolton An opportunity has arisen for a dynamic and self-driven Environmental Advisor to join the MBDA team, the role covers the UK and can be based at any of our sites. If you are passionate about environmental issues and reducing our impact on the environment, this challenging but rewarding position may be for you! Salary: Circa £46,000 dependent on experience + bonus + benefits Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. The opportunity: The successful candidate will be providing expert guidance on environmental compliance. Ensuring that the Company SHE policies and procedures are effectively implemented while helping to develop a SHE culture of continual improvement. You will work closely with a number of departments in the business, including ESG, engineering, manufacturing, facility maintenance and security. You will have the opportunity to gain practical and professional experience in a challenging sector. What we're looking for from you: Ideally degree (or equivalent) in Environmental Science, Environmental Management, Sustainability, or related discipline. Significant experience and expertise in environmental management systems Broad understanding of manufacturing and laboratory technologies. Knowledge of environmental legislation, its application and interpretation relevant to MBDA operations. Experience in conducting internal audits for ISO 14001 Ability to influence and engage employees at all levels in the organisation. Excellent communication skills, ability to translate complex information into easily understandable formats. Flexibility to travel to our UK sites where required. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
I'm working with a highly respected mid-tier firm looking to appoint a Manager into its Outsourcing team. This role would suit someone who wants a proper client-facing outsourcing role with a mix of management accounts, statutory oversight, VAT review and commercial involvement. It's not just about reviewing numbers - it's about building strong client relationships, leading delivery and helping clients make better decisions. You'll take ownership of a portfolio of outsourced finance clients, review management information, oversee year-end and VAT work, and play a visible role in managing workflow, developing staff and driving client service standards across the team. The client base includes a mix of high-growth businesses and more complex structures, with exposure across areas such as creative, media, tech, financial services, property, hospitality and social purpose. Key responsibilities: Manage a portfolio of outsourced finance and management accounts clients Review management accounts, balance sheet and cash flow reporting Oversee budgeting, forecasting and cash flow support Lead client relationships and commercial conversations Review statutory accounts and more complex accounting assignments Oversee VAT compliance and coordinate with specialists where needed Manage, coach and develop junior members of the team Help improve processes, reporting quality and client delivery Work closely with teams across tax, audit and advisory What they're looking for: ACA / ACCA qualified or equivalent Strong outsourcing / business services experience in practice Proven background managing client relationships Strong review experience across management accounts and statutory accounts Confident overseeing staff and delegating effectively Commercially aware and able to spot opportunities to add value Strong systems skills, including Xero and Excel It's a good opportunity for someone who wants a broader management role in a collaborative firm, with quality clients, real autonomy and a clear progression path. If this sounds relevant, feel free to get in touch. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 03, 2026
Full time
I'm working with a highly respected mid-tier firm looking to appoint a Manager into its Outsourcing team. This role would suit someone who wants a proper client-facing outsourcing role with a mix of management accounts, statutory oversight, VAT review and commercial involvement. It's not just about reviewing numbers - it's about building strong client relationships, leading delivery and helping clients make better decisions. You'll take ownership of a portfolio of outsourced finance clients, review management information, oversee year-end and VAT work, and play a visible role in managing workflow, developing staff and driving client service standards across the team. The client base includes a mix of high-growth businesses and more complex structures, with exposure across areas such as creative, media, tech, financial services, property, hospitality and social purpose. Key responsibilities: Manage a portfolio of outsourced finance and management accounts clients Review management accounts, balance sheet and cash flow reporting Oversee budgeting, forecasting and cash flow support Lead client relationships and commercial conversations Review statutory accounts and more complex accounting assignments Oversee VAT compliance and coordinate with specialists where needed Manage, coach and develop junior members of the team Help improve processes, reporting quality and client delivery Work closely with teams across tax, audit and advisory What they're looking for: ACA / ACCA qualified or equivalent Strong outsourcing / business services experience in practice Proven background managing client relationships Strong review experience across management accounts and statutory accounts Confident overseeing staff and delegating effectively Commercially aware and able to spot opportunities to add value Strong systems skills, including Xero and Excel It's a good opportunity for someone who wants a broader management role in a collaborative firm, with quality clients, real autonomy and a clear progression path. If this sounds relevant, feel free to get in touch. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
What you'll be doing As a Senior Researcher (Employment Law & Policy) in the House of Commons Library, you'll play a vital role in helping MPs and their staff navigate some of the most complex and fast moving areas of public policy. Working within the Business and Transport Section, you'll use your specialist knowledge of employment law, industrial relations and labour market systems to produce authoritative, impartial research that supports parliamentary scrutiny and constituency casework. You'll brief MPs on key legislative developments, prepare research papers on topical issues, and respond to confidential enquiries from Members' offices. This is a rare opportunity to apply your expertise in a role where your analysis directly supports UK democracy and informs debates that shape the lives of millions. You'll also build relationships across Parliament, including with Select Committees, the statistics team and POST, while contributing to a highly respected, collaborative research community. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. You have excellent knowledge and understanding of employment policy and law, including key employment rights, the functioning of the employment tribunal and other labour market enforcement systems and the wider industrial relations landscape in the UK. You have a good knowledge of current affairs and UK public policy. You are able to absorb complex, technical material, relevant to a subject quickly, and can analyse, interpret and present it clearly and accurately for a non-specialist. You have the ability to explain complex information clearly and succinctly using your excellent written and oral communication skills. You can deal with a changing portfolio of work or cover for colleagues. You plan, prioritise and organise your workload to meet deadlines, and other competing demands. You can maintain high quality standards whilst working under pressure. You work effectively as part of a team and build and maintain working relationships with a wide range of people whilst upholding our principles of equality, diversity, inclusion at all times. Next Steps and Additional Information: Application Form - If you would like to apply for this role, please submit an application providing evidence against Criteria 1 (Knowledge and Experience) in the job description. This will be a two-stage application process: We will ask you to complete a single criterion first. This will be Criteria 1 'Knowledge and Experience'. Candidates who are shortlisted based on this criterion will then be invited to complete the other criteria. We will assess your application form and, if you are successful, we will invite you to complete a written test and attend an interview. More information on the application process can be found here: Application process - UK Parliament and in the application support pack attached. If you are invited to interview, you will be provided the interview questions in advance. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Information Sessions As part of the process, we will be running virtual information sessions on MS Teams for you to find out more about this role. These sessions will be on: Tuesday 24th March at 12:00 - 13:00. Wednesday 1st April at 12:30 - 13:30. To register to attend, please book your slot via Eventbrite here. If you are an internal staff member, please email Georgia Pearse (Recruitment Advisor) to receive the Teams invite.
Apr 03, 2026
Full time
What you'll be doing As a Senior Researcher (Employment Law & Policy) in the House of Commons Library, you'll play a vital role in helping MPs and their staff navigate some of the most complex and fast moving areas of public policy. Working within the Business and Transport Section, you'll use your specialist knowledge of employment law, industrial relations and labour market systems to produce authoritative, impartial research that supports parliamentary scrutiny and constituency casework. You'll brief MPs on key legislative developments, prepare research papers on topical issues, and respond to confidential enquiries from Members' offices. This is a rare opportunity to apply your expertise in a role where your analysis directly supports UK democracy and informs debates that shape the lives of millions. You'll also build relationships across Parliament, including with Select Committees, the statistics team and POST, while contributing to a highly respected, collaborative research community. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. You have excellent knowledge and understanding of employment policy and law, including key employment rights, the functioning of the employment tribunal and other labour market enforcement systems and the wider industrial relations landscape in the UK. You have a good knowledge of current affairs and UK public policy. You are able to absorb complex, technical material, relevant to a subject quickly, and can analyse, interpret and present it clearly and accurately for a non-specialist. You have the ability to explain complex information clearly and succinctly using your excellent written and oral communication skills. You can deal with a changing portfolio of work or cover for colleagues. You plan, prioritise and organise your workload to meet deadlines, and other competing demands. You can maintain high quality standards whilst working under pressure. You work effectively as part of a team and build and maintain working relationships with a wide range of people whilst upholding our principles of equality, diversity, inclusion at all times. Next Steps and Additional Information: Application Form - If you would like to apply for this role, please submit an application providing evidence against Criteria 1 (Knowledge and Experience) in the job description. This will be a two-stage application process: We will ask you to complete a single criterion first. This will be Criteria 1 'Knowledge and Experience'. Candidates who are shortlisted based on this criterion will then be invited to complete the other criteria. We will assess your application form and, if you are successful, we will invite you to complete a written test and attend an interview. More information on the application process can be found here: Application process - UK Parliament and in the application support pack attached. If you are invited to interview, you will be provided the interview questions in advance. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Information Sessions As part of the process, we will be running virtual information sessions on MS Teams for you to find out more about this role. These sessions will be on: Tuesday 24th March at 12:00 - 13:00. Wednesday 1st April at 12:30 - 13:30. To register to attend, please book your slot via Eventbrite here. If you are an internal staff member, please email Georgia Pearse (Recruitment Advisor) to receive the Teams invite.
Coeliac UK is seeking a knowledgeable and compassionate Specialist Dietitian to support people living with coeliac disease across every stage of their journey, from diagnosis through to long-term management. Job Title: Specialist Dietitian Contract Type: Permanent Hours: Full Time, 35 hours per week Location: Head Office, High Wycombe (hybrid working available) Salary: Circa £33,000 per annum Salary band: Specialist (SP4) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service Closing Date: 15th April 2026 (early applications may be reviewed as received) In this role, you will provide evidence-based dietary advice through our Helpline service, develop trusted health content, and support workshops and events that educate and empower our community. You will play a key role in ensuring individuals receive accurate, practical guidance to live confidently gluten free, while helping raise awareness of coeliac disease more widely. This is a rewarding opportunity to combine clinical expertise with meaningful impact in a collaborative and supportive environment. Key Responsibilities: Provide expert dietary advice and support via the Coeliac UK Helpline, responding to enquiries with empathy and accuracy. Develop and review content for digital and print resources, ensuring all diet and health information is evidence-based and up to date. Deliver and support Diet and Health workshops, including occasional evening sessions. Contribute to publications such as newsletters, magazines and external media to support awareness and education. Support food alerts and collaborate with internal teams to communicate important updates to the community. Represent Coeliac UK at events, conferences and external meetings as required. About You: We re looking for a qualified and motivated dietitian who is passionate about supporting people and delivering high-quality, evidence-based care. The ideal candidate will have: HCPC registration and a degree in Dietetics or a related field. Experience providing individual support in a clinical, helpline or care setting. Excellent communication skills, both written and verbal, with the ability to explain complex information clearly. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Good IT skills and confidence using Microsoft Office and digital systems. About Coeliac UK: Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one s life is limited by gluten. Closing date: 15th April 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Candidates may also be searching for similar roles such as: Dietitian, Nutrition Specialist, Health Advisor, Dietetic Advisor, or Community Dietitian. Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Apr 02, 2026
Full time
Coeliac UK is seeking a knowledgeable and compassionate Specialist Dietitian to support people living with coeliac disease across every stage of their journey, from diagnosis through to long-term management. Job Title: Specialist Dietitian Contract Type: Permanent Hours: Full Time, 35 hours per week Location: Head Office, High Wycombe (hybrid working available) Salary: Circa £33,000 per annum Salary band: Specialist (SP4) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service Closing Date: 15th April 2026 (early applications may be reviewed as received) In this role, you will provide evidence-based dietary advice through our Helpline service, develop trusted health content, and support workshops and events that educate and empower our community. You will play a key role in ensuring individuals receive accurate, practical guidance to live confidently gluten free, while helping raise awareness of coeliac disease more widely. This is a rewarding opportunity to combine clinical expertise with meaningful impact in a collaborative and supportive environment. Key Responsibilities: Provide expert dietary advice and support via the Coeliac UK Helpline, responding to enquiries with empathy and accuracy. Develop and review content for digital and print resources, ensuring all diet and health information is evidence-based and up to date. Deliver and support Diet and Health workshops, including occasional evening sessions. Contribute to publications such as newsletters, magazines and external media to support awareness and education. Support food alerts and collaborate with internal teams to communicate important updates to the community. Represent Coeliac UK at events, conferences and external meetings as required. About You: We re looking for a qualified and motivated dietitian who is passionate about supporting people and delivering high-quality, evidence-based care. The ideal candidate will have: HCPC registration and a degree in Dietetics or a related field. Experience providing individual support in a clinical, helpline or care setting. Excellent communication skills, both written and verbal, with the ability to explain complex information clearly. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Good IT skills and confidence using Microsoft Office and digital systems. About Coeliac UK: Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one s life is limited by gluten. Closing date: 15th April 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Candidates may also be searching for similar roles such as: Dietitian, Nutrition Specialist, Health Advisor, Dietetic Advisor, or Community Dietitian. Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.
Citadel Source are delighted to be partnering with a client on an exclusive basis to recruit an Interim Finance Consultant . The role A growth-stage organisation in the manufacturing of scientific products is entering a pivotal period as it prepares for its next investment cycle and a potential company sale. To support this transition, the CFO is seeking an experienced finance professional to provide hands-on, high-impact support throughout a fast-moving transaction environment. This role is ideal for someone who can operate with credibility, independence, and precision, and who thrives in situations where structure, clarity and rigour are essential. As an Interim Finance consultant, your role will include, but not be limited to: 1. Transaction Preparation & Due Diligence Support Prepare financial, tax and legal due diligence materials ahead of and during a potential sale process Coordinate and respond to information requests from advisors with accuracy and pace Identify, document and track remedial actions arising from diligence findings Act as a reliable, detail driven point of contact during a high stakes transaction period 2. Process Documentation & Improvement Map and document existing financial processes to create clear, repeatable operational guides Review month end workflows to streamline timelines and reduce manual intervention Recommend and support implementation of control improvements to strengthen reporting accuracy and reduce risk 3. Finance Team Support Support monthly management reporting across P&L, balance sheet and cashflow Assist with tax compliance and routine regulatory submissions Provide additional capacity to the finance team during a period of organisational change About you Experience & Technical Skills Background in audit and/or financial due diligence is useful Qualified accountant (ACA, ACCA, CIMA or equivalent) Strong grounding in management reporting and financial analysis Confident working with finance systems and interrogating data Mindset & Approach Exceptional attention to detail and a willingness to challenge data Ability to balance big-picture thinking with detailed execution Clear understanding of what 'good' looks like in financial reporting Comfortable working autonomously within a defined scope Credible engaging with senior stakeholders, including C-suite and external advisors Calm, pragmatic and resilient under pressure Note This is not a process following role. It requires someone who can land quickly, build trust, and add genuine value during a strategically significant period. If you have experience supporting transactions in practice, industry, or advisory environments - and can deliver high-quality work at pace without cutting corners - this role will suit you well. Sound like a good fit? For more information on this exciting opportunity, please reach out to Oliver Price at Citadel Source .
Apr 02, 2026
Full time
Citadel Source are delighted to be partnering with a client on an exclusive basis to recruit an Interim Finance Consultant . The role A growth-stage organisation in the manufacturing of scientific products is entering a pivotal period as it prepares for its next investment cycle and a potential company sale. To support this transition, the CFO is seeking an experienced finance professional to provide hands-on, high-impact support throughout a fast-moving transaction environment. This role is ideal for someone who can operate with credibility, independence, and precision, and who thrives in situations where structure, clarity and rigour are essential. As an Interim Finance consultant, your role will include, but not be limited to: 1. Transaction Preparation & Due Diligence Support Prepare financial, tax and legal due diligence materials ahead of and during a potential sale process Coordinate and respond to information requests from advisors with accuracy and pace Identify, document and track remedial actions arising from diligence findings Act as a reliable, detail driven point of contact during a high stakes transaction period 2. Process Documentation & Improvement Map and document existing financial processes to create clear, repeatable operational guides Review month end workflows to streamline timelines and reduce manual intervention Recommend and support implementation of control improvements to strengthen reporting accuracy and reduce risk 3. Finance Team Support Support monthly management reporting across P&L, balance sheet and cashflow Assist with tax compliance and routine regulatory submissions Provide additional capacity to the finance team during a period of organisational change About you Experience & Technical Skills Background in audit and/or financial due diligence is useful Qualified accountant (ACA, ACCA, CIMA or equivalent) Strong grounding in management reporting and financial analysis Confident working with finance systems and interrogating data Mindset & Approach Exceptional attention to detail and a willingness to challenge data Ability to balance big-picture thinking with detailed execution Clear understanding of what 'good' looks like in financial reporting Comfortable working autonomously within a defined scope Credible engaging with senior stakeholders, including C-suite and external advisors Calm, pragmatic and resilient under pressure Note This is not a process following role. It requires someone who can land quickly, build trust, and add genuine value during a strategically significant period. If you have experience supporting transactions in practice, industry, or advisory environments - and can deliver high-quality work at pace without cutting corners - this role will suit you well. Sound like a good fit? For more information on this exciting opportunity, please reach out to Oliver Price at Citadel Source .
Harris Hill is delighted to be supporting an international membership organisation working at the intersection of investment and climate change in their search for an HR Manager. This is a full-time, 12-month fixed-term contract with the potential for extension, offered on a hybrid basis in London with two days per week in the office. Reporting to the Head of Human Resources, the HR Manager will play a central role in delivering high-quality HR support across a dynamic and collaborative organisation. This is a broad generalist position with both operational and strategic exposure, leading day-to-day HR operations while partnering closely with managers and employees on the full employee lifecycle. The role will involve advising on employee relations matters including performance, probation and absence management, overseeing recruitment processes from job description through to onboarding, and ensuring a seamless experience for both candidates and new starters. The postholder will also contribute to the development and review of HR policies in line with UK employment legislation, manage learning and development initiatives, oversee benefits administration and maintain HR systems, data and reporting. Alongside this, the HR Manager will help foster a positive, high-performing culture by supporting employee engagement initiatives, internal communications and organisational development activities, while working collaboratively with the wider operations team on cross-organisational projects and change processes. The successful candidate will be an experienced HR generalist, ideally operating at HR Manager, HR Business Partner or Senior HR Advisor level, with strong knowledge of UK employment law and the confidence to provide clear, practical advice to managers. CIPD Level 5 qualification, or equivalent experience, is expected. The role would particularly suit someone who enjoys working in a small or medium-sized organisation where flexibility, initiative and a hands-on approach are essential. You will bring experience across recruitment, employee relations, HR policy and process development, alongside the ability to design and implement effective HR workflows and systems. Strong interpersonal and communication skills will be key, as will the ability to build trusted relationships across teams while handling sensitive matters with discretion and professionalism. We are seeking someone highly organised, pragmatic and solutions-focused, who is equally comfortable contributing strategically while rolling up their sleeves to deliver operationally in a fast-moving environment. Experience within the not-for-profit sector, membership organisations, or professional services environments would be advantageous, as would an interest in climate, sustainability or responsible investment. To apply, please submit your up-to-date CV by the 14th of April at 08:59 AM. Please note, only successful applicants will be contacted with further information. As a leading charity recruitment specialist and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Apr 02, 2026
Full time
Harris Hill is delighted to be supporting an international membership organisation working at the intersection of investment and climate change in their search for an HR Manager. This is a full-time, 12-month fixed-term contract with the potential for extension, offered on a hybrid basis in London with two days per week in the office. Reporting to the Head of Human Resources, the HR Manager will play a central role in delivering high-quality HR support across a dynamic and collaborative organisation. This is a broad generalist position with both operational and strategic exposure, leading day-to-day HR operations while partnering closely with managers and employees on the full employee lifecycle. The role will involve advising on employee relations matters including performance, probation and absence management, overseeing recruitment processes from job description through to onboarding, and ensuring a seamless experience for both candidates and new starters. The postholder will also contribute to the development and review of HR policies in line with UK employment legislation, manage learning and development initiatives, oversee benefits administration and maintain HR systems, data and reporting. Alongside this, the HR Manager will help foster a positive, high-performing culture by supporting employee engagement initiatives, internal communications and organisational development activities, while working collaboratively with the wider operations team on cross-organisational projects and change processes. The successful candidate will be an experienced HR generalist, ideally operating at HR Manager, HR Business Partner or Senior HR Advisor level, with strong knowledge of UK employment law and the confidence to provide clear, practical advice to managers. CIPD Level 5 qualification, or equivalent experience, is expected. The role would particularly suit someone who enjoys working in a small or medium-sized organisation where flexibility, initiative and a hands-on approach are essential. You will bring experience across recruitment, employee relations, HR policy and process development, alongside the ability to design and implement effective HR workflows and systems. Strong interpersonal and communication skills will be key, as will the ability to build trusted relationships across teams while handling sensitive matters with discretion and professionalism. We are seeking someone highly organised, pragmatic and solutions-focused, who is equally comfortable contributing strategically while rolling up their sleeves to deliver operationally in a fast-moving environment. Experience within the not-for-profit sector, membership organisations, or professional services environments would be advantageous, as would an interest in climate, sustainability or responsible investment. To apply, please submit your up-to-date CV by the 14th of April at 08:59 AM. Please note, only successful applicants will be contacted with further information. As a leading charity recruitment specialist and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Job Title Policy and Campaigns Advisor Contract type Permanent, full-time (with probation period) we will consider applicants looking for a 4 day per week role. Location Remote, UK based Salary £52,000 per annum, pro rata Benefits 25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits Application deadline 24 April 2026 About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision , forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role Foxglove is seeking a Policy and Campaigns Advisor to support our direct engagement with parliamentarians, government and regulators. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states' misuse of algorithms and AI. We want people in power to put an end to tech abuses that negatively impact our lives. But we're up against an army of Big Tech lobbyists, working to shield their industry - and its vast profits - from any form of restraint. That's why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires. We're looking for someone with significant experience working with parliament, government and/or regulators, who can help us identify which policy agendas we need to engage with to make tech fair for everyone. The Policy and Campaigns Advisor will not only identify these areas but act to implement the strategy they help devise - taking a hands-on and energetic approach. As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. Job Description Monitoring relevant developments in parliament, such as the passage of legislation and regulation, or committee inquiries, and identifying and advising on where Foxglove can usefully engage Identifying key policy areas where Foxglove should be contributing; and recommending and implementing approaches in order to do so Coordinating and drafting submissions to relevant inquiries and consultations from parliament, government and regulators Regularly engaging with parliamentarians and policymakers to ensure they have access to Foxglove's experience and expertise Identifying and advising on how we can most effectively engage with government(s) and regulators to deliver Foxglove's aim of making tech fair for everyone Working with the wider advocacy and communications team to identify potential stories, campaigning and supporter engagement opportunities Managing our engagement with civil society partners and coalitions on policy issues Frequent London-based meetings several times a month Occasional UK and international travel Person specification At least five years' experience in one or more of the following: UK government, Parliament or politics UK advocacy, policy or campaigning roles European Parliament or EU institutions Advocacy, policy or campaigning roles facing EU institutions Strong understanding of the UK policy and political environment, and how it relates to Foxglove's work Understanding of the EU policy and political environment, and how it relates to Foxglove's work (desirable) A clear, creative, confident and concise verbal and written communicator Ability to deliver high quality work on deadline Strong ability to prioritise and manage competing demands on time Ability to rapidly build understanding of emerging policy and legislative issues, and identify and undertake opportunities for engagement A commitment to Foxglove's work and its objectives Ability to sensitively support vulnerable individuals and handle confidential issues A self-starter / able to work independently Flexible and conscientious approach UK based Right to work in the UK How to apply Please make your application via Applied at the link provided in this advert, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in early May for selected candidates. All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on the Foxglove website. If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on the Foxglove website.
Apr 02, 2026
Full time
Job Title Policy and Campaigns Advisor Contract type Permanent, full-time (with probation period) we will consider applicants looking for a 4 day per week role. Location Remote, UK based Salary £52,000 per annum, pro rata Benefits 25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata) Office closure for a week in December and August Annual leave allocation increases annually by one day (up to a maximum of five days) 10% employer pension contribution Other standard Foxglove benefits Application deadline 24 April 2026 About us Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet - and when governments use technology to oppress, exclude or discriminate - we litigate and campaign to fix it. Big Tech companies have become so large - gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data - that they're now more powerful than many states. The harmful effects of this concentration of power are everywhere - threats to our democracy, to our privacy, decimated workers' rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We've launched landmark cases seeking structural changes to big tech's harmful business models , supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama - winning world-first judgements. We're urging competition regulators worldwide to stop Google's theft of independent news . We've filed the UK's first legal challenge to a data centre permission decision , forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm , helped make grading fair for UK A level students and challenged the Department of Work and Pension's use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech. The role Foxglove is seeking a Policy and Campaigns Advisor to support our direct engagement with parliamentarians, government and regulators. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states' misuse of algorithms and AI. We want people in power to put an end to tech abuses that negatively impact our lives. But we're up against an army of Big Tech lobbyists, working to shield their industry - and its vast profits - from any form of restraint. That's why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires. We're looking for someone with significant experience working with parliament, government and/or regulators, who can help us identify which policy agendas we need to engage with to make tech fair for everyone. The Policy and Campaigns Advisor will not only identify these areas but act to implement the strategy they help devise - taking a hands-on and energetic approach. As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. Job Description Monitoring relevant developments in parliament, such as the passage of legislation and regulation, or committee inquiries, and identifying and advising on where Foxglove can usefully engage Identifying key policy areas where Foxglove should be contributing; and recommending and implementing approaches in order to do so Coordinating and drafting submissions to relevant inquiries and consultations from parliament, government and regulators Regularly engaging with parliamentarians and policymakers to ensure they have access to Foxglove's experience and expertise Identifying and advising on how we can most effectively engage with government(s) and regulators to deliver Foxglove's aim of making tech fair for everyone Working with the wider advocacy and communications team to identify potential stories, campaigning and supporter engagement opportunities Managing our engagement with civil society partners and coalitions on policy issues Frequent London-based meetings several times a month Occasional UK and international travel Person specification At least five years' experience in one or more of the following: UK government, Parliament or politics UK advocacy, policy or campaigning roles European Parliament or EU institutions Advocacy, policy or campaigning roles facing EU institutions Strong understanding of the UK policy and political environment, and how it relates to Foxglove's work Understanding of the EU policy and political environment, and how it relates to Foxglove's work (desirable) A clear, creative, confident and concise verbal and written communicator Ability to deliver high quality work on deadline Strong ability to prioritise and manage competing demands on time Ability to rapidly build understanding of emerging policy and legislative issues, and identify and undertake opportunities for engagement A commitment to Foxglove's work and its objectives Ability to sensitively support vulnerable individuals and handle confidential issues A self-starter / able to work independently Flexible and conscientious approach UK based Right to work in the UK How to apply Please make your application via Applied at the link provided in this advert, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in early May for selected candidates. All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs. Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on the Foxglove website. If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us: . If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on the Foxglove website.
About the role Sytner Land Rover Knutsford is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 02, 2026
Full time
About the role Sytner Land Rover Knutsford is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Summary: Reporting to the Group Financial Controller, you will be instrumental in defining, establishing, and embedding a robust, risk-based internal controls framework primarily within the Finance function but also within the wider organisation. You will act as a key partner to the First Line of Defence (business processes) while maintaining the necessary oversight and challenge to protect the company. This includes ensuring that there are strong internal controls, overseeing financial compliance, and driving governance standards that protect the integrity of the company's financial information. You will have broad exposure across the business including the senior management team, executive committee, and board members. Your stakeholder management will range from those with little to no internal controls knowledge to experts. Main responsibilities: Design & Implementation: Design, develop, communicate and maintain a standardised, fit-for-purpose internal control framework including internal control policies, standards and guidelines, ensuring alignment with relevant standards and the strategic goals of South East Water. Risk & Control Identification: Lead financial risk assessments across the business, including fraud risk, controls gaps, and compliance risks and support the business in developing practical actions that enhance control maturity and reduce exposure. Monitoring & Challenge: Actively monitor the effectiveness and operating efficiency of the First Line's controls. Provide constructive challenge and expert advice to management (First Line) to ensure control gaps are identified and remediated in a timely manner. Advisory Role: Serve as the internal subject matter expert, providing guidance and support to control owners (First Line) on designing and implementing effective controls to mitigate any deficiencies identified, and tracking actions taken. Reporting: Prepare clear, concise, and insightful reporting on the health of the control environment, residual risks, and remediation progress for the Finance Leadership Team, Executive committee, Audit and Risk Committee and Board. Act as the primary liaison for internal and external auditors, ensuring audit readiness and timely issue resolution. Maintain the action log arising out of internal and external audits and report on progress to the Audit and Risk Committee. Process Improvements & Systems Governance: Drive enhancements in finance and cross-functional processes to improve governance, efficiency, and data quality. Oversee governance of ERP systems from a financial controls perspective, including segregation of duties, master data integrity, and system permissions. Champion the use of technology and automation to strengthen compliance and reduce manual control risk. Design appropriate safeguards to ensure the integrity of financial statements and reporting, changing ways of working in the organization where applicable. Implement controls and governance related training and tools. Lead on controls framework delivery and process efficiencies to enable effective period close reporting and reconciliation. Evaluate and implement advanced processes, financial systems and software solutions to modernise and automate the control environment. Ad hoc improvement projects within Finance. You'll need: Skills / Qualifications / Experience Qualified accountant (i.e. ACA, CIMA or ACCA) or Certified Internal Auditor. Strong knowledge of financial regulations, accounting standards, and governance frameworks (e.g., SOX, internal control standards, risk management frameworks). Demonstrable commitment to staying up to date with evolving IFRS, UK GAAP principles and Corporate Governance requirements. Ability to build rapport quickly and convince senior leadership of the value of robust governance, risk management and compliance. A proactive, self-starter approach to identifying emerging changes in UK accounting standards and legislation, Corporate Governance requirements and regulatory requirements, accurately predicting their impact and adapting the controls and governance framework accordingly. Expert ability to review complex financial data and conduct in-depth variance analysis to produce clear, concise technical reports and identify process gaps for automated solutions. Exceptional ability to simplify complex technical jargon into actionable guidance, training materials and technical mentoring for both finance and non-finance audiences. Meticulous accuracy in maintaining the Group's internal control environment, specifically utilising tools like the RACI Matrix to establish clear ownership of risks and responsibilities. Resilient, structured, and disciplined approach to work Strong organisational skills and ability to manage multiple priorities Proven experience in Internal Controls, Audit, Risk Management, or Compliance, with several years implementing and managing internal financial control frameworks (e.g., SOX). Experience should include internal or external audit experience including documenting, evaluating, and testing controls Experience with identifying, tracking, escalating and resolving control gaps. Business partnering experience and an ability to create control/process solutions A deep understanding of the UK Corporate Governance Code and its practical application within a listed or large-scale Group environment. High proficiency in ERP systems (e.g., Workday, SAP) and advanced Excel, with the ability to leverage GRC software or data visualisation tools (e.g., Power BI) to monitor compliance. Great policy, process, and control orientation and experience with the ability to drive standards Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £75,000 p.a. (dependent on experience)
Apr 02, 2026
Full time
Summary: Reporting to the Group Financial Controller, you will be instrumental in defining, establishing, and embedding a robust, risk-based internal controls framework primarily within the Finance function but also within the wider organisation. You will act as a key partner to the First Line of Defence (business processes) while maintaining the necessary oversight and challenge to protect the company. This includes ensuring that there are strong internal controls, overseeing financial compliance, and driving governance standards that protect the integrity of the company's financial information. You will have broad exposure across the business including the senior management team, executive committee, and board members. Your stakeholder management will range from those with little to no internal controls knowledge to experts. Main responsibilities: Design & Implementation: Design, develop, communicate and maintain a standardised, fit-for-purpose internal control framework including internal control policies, standards and guidelines, ensuring alignment with relevant standards and the strategic goals of South East Water. Risk & Control Identification: Lead financial risk assessments across the business, including fraud risk, controls gaps, and compliance risks and support the business in developing practical actions that enhance control maturity and reduce exposure. Monitoring & Challenge: Actively monitor the effectiveness and operating efficiency of the First Line's controls. Provide constructive challenge and expert advice to management (First Line) to ensure control gaps are identified and remediated in a timely manner. Advisory Role: Serve as the internal subject matter expert, providing guidance and support to control owners (First Line) on designing and implementing effective controls to mitigate any deficiencies identified, and tracking actions taken. Reporting: Prepare clear, concise, and insightful reporting on the health of the control environment, residual risks, and remediation progress for the Finance Leadership Team, Executive committee, Audit and Risk Committee and Board. Act as the primary liaison for internal and external auditors, ensuring audit readiness and timely issue resolution. Maintain the action log arising out of internal and external audits and report on progress to the Audit and Risk Committee. Process Improvements & Systems Governance: Drive enhancements in finance and cross-functional processes to improve governance, efficiency, and data quality. Oversee governance of ERP systems from a financial controls perspective, including segregation of duties, master data integrity, and system permissions. Champion the use of technology and automation to strengthen compliance and reduce manual control risk. Design appropriate safeguards to ensure the integrity of financial statements and reporting, changing ways of working in the organization where applicable. Implement controls and governance related training and tools. Lead on controls framework delivery and process efficiencies to enable effective period close reporting and reconciliation. Evaluate and implement advanced processes, financial systems and software solutions to modernise and automate the control environment. Ad hoc improvement projects within Finance. You'll need: Skills / Qualifications / Experience Qualified accountant (i.e. ACA, CIMA or ACCA) or Certified Internal Auditor. Strong knowledge of financial regulations, accounting standards, and governance frameworks (e.g., SOX, internal control standards, risk management frameworks). Demonstrable commitment to staying up to date with evolving IFRS, UK GAAP principles and Corporate Governance requirements. Ability to build rapport quickly and convince senior leadership of the value of robust governance, risk management and compliance. A proactive, self-starter approach to identifying emerging changes in UK accounting standards and legislation, Corporate Governance requirements and regulatory requirements, accurately predicting their impact and adapting the controls and governance framework accordingly. Expert ability to review complex financial data and conduct in-depth variance analysis to produce clear, concise technical reports and identify process gaps for automated solutions. Exceptional ability to simplify complex technical jargon into actionable guidance, training materials and technical mentoring for both finance and non-finance audiences. Meticulous accuracy in maintaining the Group's internal control environment, specifically utilising tools like the RACI Matrix to establish clear ownership of risks and responsibilities. Resilient, structured, and disciplined approach to work Strong organisational skills and ability to manage multiple priorities Proven experience in Internal Controls, Audit, Risk Management, or Compliance, with several years implementing and managing internal financial control frameworks (e.g., SOX). Experience should include internal or external audit experience including documenting, evaluating, and testing controls Experience with identifying, tracking, escalating and resolving control gaps. Business partnering experience and an ability to create control/process solutions A deep understanding of the UK Corporate Governance Code and its practical application within a listed or large-scale Group environment. High proficiency in ERP systems (e.g., Workday, SAP) and advanced Excel, with the ability to leverage GRC software or data visualisation tools (e.g., Power BI) to monitor compliance. Great policy, process, and control orientation and experience with the ability to drive standards Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £75,000 p.a. (dependent on experience)
About The Advocacy Project We help people speak up and make decisions about their health, wellbeing and social care. We re here to make sure people across all ages and care groups can understand their rights, make effective choices about their lives and voice their concerns. Some of the ways we do this include: advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing user involvement projects that help organisations improve what they offer by listening to people who use their services local Healthwatch organisations, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them. About the role We are looking for someone to lead an exciting project commissioned by Central North West London (CNWL) to improve health outcomes for people with autism in Brent. The Autism Care Navigator project will improve access to pre and post diagnostic support for Brent residents on the Adult Autism Assessment waiting list. The Project will work closely with the Brent LD community team, other healthcare providers including primary care, and Brent residents. The post holder will offer care navigation support to individuals, helping people to access health and social care services and improving understanding of what services are available. They will collect people s stories and experiences, run consultations and focus groups and feed into wider consultation, working to address system issues. The role will also involve sitting on relevant strategic boards and groups to make sure that experiences and challenges of people with autism in Brent are included in decision making. Using your experience of working with autistic people, you may also support other staff and services to improve how they work with and support autistic people. Key responsibilities Respond to referrals accurately and efficiently. Raise awareness of the project to maximise participation and engagement. Communicate in an appropriate and sensitive manner to gain an understanding of an individual s health and signpost accordingly. Provide information, support or signposting for people with autism in order to inform or empower individuals on issues about their health. Develop and maintain an accurate record of health and social care organisations and associated referral processes. Develop, organise and run focus and awareness groups for people with autism and their families and carers to improve awareness of health conditions. Develop and support accessible user involvement opportunities, including focus groups and workshops, so that autistic people can share feedback, influence the service and help improve local support. Develop and support an effective advisory group of autistic people to help inform and improve the service. Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity. Develop good working relationships with key staff within health and social care services. Meet case-working standards, reporting and monitoring requirements. Undertake any other tasks and duties as required. General responsibilities Participate in team meetings and training. Participate in personal, team and organisational development. Contribute to monitoring reports. Keep to our policies, including health & safety, safeguarding and risk regulations. Work to our mission, vision, and values. Carry out other projects and tasks as needed. Person specification We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds. Essential qualities and attributes: Excellent communication skills and ability to work effectively with people with autism, team members and stakeholders to build and keep excellent relationships. Excellent, succinct and well-structured writing skills with the ability to document outcomes and stories. Ability to organise and run groups, supporting all members to participate and gathering key information. Ability to work with people calmly, sensitively and positively and seeking solutions using individuals strengths. Ability to listen and build trust with those you are working with. Good attention to detail and ability to manage your own workload. Ability to work independently, use initiative and manage competing priorities with limited supervision. Confident in using database systems to input and analyse data. Confident user of virtual communications methods, excellent IT skills including use of Microsoft Office. Demonstrable understanding of inclusive practice Excellent administration skills, logical and process driven. Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders. Vision, flexible approach and project management skills to be able to develop a project, responding to developing needs of the service. Commitment to working within The Advocacy Project s code of conduct, equality and safeguarding policies. Willingness to attend further training and to adopt new procedures. Willingness to promote The Advocacy Project in line with our mission, vision and values. Essential knowledge, experience and qualifications: Experience of working with people with autism. Experience of leading and developing autism-specific project. Understanding of health and social care systems. Desirable knowledge, experience and qualifications: Understanding of the public health challenges in Brent. Knowledge of Brent and/or North West London. Evidence of ongoing personal development and training related to the role. Benefits of working for us We re committed to providing an empowering, flexible and supportive working environment for all our staff. Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan. All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues. We are a Disability Confident and Mindful Employer.
Apr 02, 2026
Full time
About The Advocacy Project We help people speak up and make decisions about their health, wellbeing and social care. We re here to make sure people across all ages and care groups can understand their rights, make effective choices about their lives and voice their concerns. Some of the ways we do this include: advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing user involvement projects that help organisations improve what they offer by listening to people who use their services local Healthwatch organisations, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them. About the role We are looking for someone to lead an exciting project commissioned by Central North West London (CNWL) to improve health outcomes for people with autism in Brent. The Autism Care Navigator project will improve access to pre and post diagnostic support for Brent residents on the Adult Autism Assessment waiting list. The Project will work closely with the Brent LD community team, other healthcare providers including primary care, and Brent residents. The post holder will offer care navigation support to individuals, helping people to access health and social care services and improving understanding of what services are available. They will collect people s stories and experiences, run consultations and focus groups and feed into wider consultation, working to address system issues. The role will also involve sitting on relevant strategic boards and groups to make sure that experiences and challenges of people with autism in Brent are included in decision making. Using your experience of working with autistic people, you may also support other staff and services to improve how they work with and support autistic people. Key responsibilities Respond to referrals accurately and efficiently. Raise awareness of the project to maximise participation and engagement. Communicate in an appropriate and sensitive manner to gain an understanding of an individual s health and signpost accordingly. Provide information, support or signposting for people with autism in order to inform or empower individuals on issues about their health. Develop and maintain an accurate record of health and social care organisations and associated referral processes. Develop, organise and run focus and awareness groups for people with autism and their families and carers to improve awareness of health conditions. Develop and support accessible user involvement opportunities, including focus groups and workshops, so that autistic people can share feedback, influence the service and help improve local support. Develop and support an effective advisory group of autistic people to help inform and improve the service. Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity. Develop good working relationships with key staff within health and social care services. Meet case-working standards, reporting and monitoring requirements. Undertake any other tasks and duties as required. General responsibilities Participate in team meetings and training. Participate in personal, team and organisational development. Contribute to monitoring reports. Keep to our policies, including health & safety, safeguarding and risk regulations. Work to our mission, vision, and values. Carry out other projects and tasks as needed. Person specification We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds. Essential qualities and attributes: Excellent communication skills and ability to work effectively with people with autism, team members and stakeholders to build and keep excellent relationships. Excellent, succinct and well-structured writing skills with the ability to document outcomes and stories. Ability to organise and run groups, supporting all members to participate and gathering key information. Ability to work with people calmly, sensitively and positively and seeking solutions using individuals strengths. Ability to listen and build trust with those you are working with. Good attention to detail and ability to manage your own workload. Ability to work independently, use initiative and manage competing priorities with limited supervision. Confident in using database systems to input and analyse data. Confident user of virtual communications methods, excellent IT skills including use of Microsoft Office. Demonstrable understanding of inclusive practice Excellent administration skills, logical and process driven. Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders. Vision, flexible approach and project management skills to be able to develop a project, responding to developing needs of the service. Commitment to working within The Advocacy Project s code of conduct, equality and safeguarding policies. Willingness to attend further training and to adopt new procedures. Willingness to promote The Advocacy Project in line with our mission, vision and values. Essential knowledge, experience and qualifications: Experience of working with people with autism. Experience of leading and developing autism-specific project. Understanding of health and social care systems. Desirable knowledge, experience and qualifications: Understanding of the public health challenges in Brent. Knowledge of Brent and/or North West London. Evidence of ongoing personal development and training related to the role. Benefits of working for us We re committed to providing an empowering, flexible and supportive working environment for all our staff. Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan. All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues. We are a Disability Confident and Mindful Employer.
A leading, multi-site organisation is seeking a Head of Information Technology to shape and deliver the digital future of its operations. This pivotal role offers you the opportunity to drive transformative change across a complex, geographically dispersed organisation. As Head of IT, you will be at the forefront of delivering innovative technology solutions that enhance operational efficiency, support frontline teams, and ensure the safety and wellbeing of those in care. You will join an inclusive, supportive environment where your expertise in strategy, leadership, and technical excellence will be valued and rewarded. With a strong focus on collaboration, continuous improvement, and respect, this organisation provides a unique platform for you to make a meaningful difference while enjoying flexible working arrangements, generous benefits, and the chance to lead a talented team through an exciting period of digital evolution. Play a central role in shaping and executing a forward-thinking IT strategy that underpins essential services across England, Wales, and Scotland. What you'll do: As Head of Information Technology you will play an instrumental role in guiding the digital journey of this organisation. Your day-to-day activities will involve collaborating closely with senior leaders to align technology initiatives with strategic objectives while ensuring operational continuity across more than 180 sites. You will empower your team to deliver exceptional support services balancing innovation with reliability and oversee major projects including cloud infrastructure enhancements and bespoke application development. By nurturing talent within your department and fostering strong relationships with external partners, you will help create an agile IT function capable of responding swiftly to changing demands. Your ability to anticipate industry trends and champion best practices will be crucial in maintaining high standards of security and compliance while driving efficiencies that benefit both staff and service users. Success in this role means not only delivering robust technical solutions but also cultivating a culture of trust, collaboration, and shared achievement. Develop and execute a comprehensive IT strategy aligned with organisational goals, ensuring technology enables operational excellence across all locations. Partner collaboratively with internal stakeholders to design, implement, and optimise user-friendly systems that meet evolving business needs. Lead the IT department by providing clear direction, regular feedback, appraisals, and ongoing development opportunities for team members. Oversee the management of outsourced IT providers and third-party suppliers to ensure high-quality service delivery within budgetary constraints. Drive continuous improvement initiatives by identifying opportunities for digitisation, cost savings, and process enhancements throughout the business. Ensure robust information security practices are maintained including expansion of ISO27001 certification and manage risk effectively across all systems. Monitor market trends to identify new tools or technologies that could add value or improve efficiency within the organisation. Champion the execution of key projects such as cloud migration, modern workplace rollouts including Windows 11 deployment, mobile device management upgrades, and next-generation application development. Establish effective governance processes within the IT team such as regular meetings, one-to-ones, appraisals to foster accountability and shared success. Act as an ambassador for organisational values by promoting openness, professionalism, engagement, consistency, and continual improvement throughout your team. What you bring: To excel as Head of Information Technology you will bring substantial experience from senior roles where you have shaped digital strategies that deliver measurable improvements in efficiency and service quality. Your background should include hands-on leadership of diverse teams guiding them through complex projects while fostering an environment built on trust and mutual support. You are adept at navigating both technical challenges such as cloud migrations or cybersecurity threats and organisational dynamics including stakeholder engagement or supplier negotiations. Your approach combines analytical rigour with empathy ensuring solutions are tailored to real-world needs while upholding the highest standards of integrity. A passion for continuous learning keeps you abreast of emerging technologies which you translate into actionable plans that benefit colleagues across multiple locations. Above all else your interpersonal skills enable you to build lasting partnerships inside and outside the organisation making you a dependable advisor during times of change. Demonstrated experience operating at a senior level within IT ideally with over ten years' progressive responsibility including leadership roles. Proven track record in developing and executing successful IT strategies that drive transformation within complex organisations. Comprehensive knowledge of cloud platforms such as Azure alongside hybrid infrastructure environments supporting mission-critical applications. Expertise in managing IT operations using recognised frameworks such as ITIL ensuring high availability and responsive support services. Strong understanding of cybersecurity principles including risk management and experience maintaining relevant certifications such as ISO27001. Ability to lead multi-disciplinary teams through periods of change skilled at mentoring staff and building collaborative cultures focused on growth. Experience managing budgets effectively while negotiating contracts with third-party suppliers to achieve value for money. Exceptional stakeholder management skills able to communicate complex technical concepts clearly to non-technical audiences at all levels. Strategic thinker who can balance long-term vision with practical delivery identifying opportunities for digitisation that enhance business performance. Desirable: Experience working within geographically dispersed organisations or sectors with unique operational drivers; relevant degree Computer Science, IT, Software Engineering, Cybersecurity; ITIL 4 certification; additional technical accreditations in cloud or information security. What sets this company apart: This organisation stands out for its unwavering commitment to safety, respect, fairness, and continuous improvement values that permeate every aspect of its operations. Serving communities across England, Wales, and Scotland, this is not just a job it is a role with purpose embraced by every member of staff from frontline teams to executive leadership. The company fosters an atmosphere defined by warmth and inclusivity where each individual is treated with dignity. Employees enjoy access to flexible working arrangements designed around work life balance as well as comprehensive benefits including health cover for themselves and their partners, enhanced pension contributions, annual bonus scheme, car allowance, death in service protection, generous paid leave, plus ongoing training opportunities tailored to personal growth ambitions. With strong backing from established parent companies this is an environment where your expertise is valued and where your efforts contribute to meaningful outcomes. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 02, 2026
Full time
A leading, multi-site organisation is seeking a Head of Information Technology to shape and deliver the digital future of its operations. This pivotal role offers you the opportunity to drive transformative change across a complex, geographically dispersed organisation. As Head of IT, you will be at the forefront of delivering innovative technology solutions that enhance operational efficiency, support frontline teams, and ensure the safety and wellbeing of those in care. You will join an inclusive, supportive environment where your expertise in strategy, leadership, and technical excellence will be valued and rewarded. With a strong focus on collaboration, continuous improvement, and respect, this organisation provides a unique platform for you to make a meaningful difference while enjoying flexible working arrangements, generous benefits, and the chance to lead a talented team through an exciting period of digital evolution. Play a central role in shaping and executing a forward-thinking IT strategy that underpins essential services across England, Wales, and Scotland. What you'll do: As Head of Information Technology you will play an instrumental role in guiding the digital journey of this organisation. Your day-to-day activities will involve collaborating closely with senior leaders to align technology initiatives with strategic objectives while ensuring operational continuity across more than 180 sites. You will empower your team to deliver exceptional support services balancing innovation with reliability and oversee major projects including cloud infrastructure enhancements and bespoke application development. By nurturing talent within your department and fostering strong relationships with external partners, you will help create an agile IT function capable of responding swiftly to changing demands. Your ability to anticipate industry trends and champion best practices will be crucial in maintaining high standards of security and compliance while driving efficiencies that benefit both staff and service users. Success in this role means not only delivering robust technical solutions but also cultivating a culture of trust, collaboration, and shared achievement. Develop and execute a comprehensive IT strategy aligned with organisational goals, ensuring technology enables operational excellence across all locations. Partner collaboratively with internal stakeholders to design, implement, and optimise user-friendly systems that meet evolving business needs. Lead the IT department by providing clear direction, regular feedback, appraisals, and ongoing development opportunities for team members. Oversee the management of outsourced IT providers and third-party suppliers to ensure high-quality service delivery within budgetary constraints. Drive continuous improvement initiatives by identifying opportunities for digitisation, cost savings, and process enhancements throughout the business. Ensure robust information security practices are maintained including expansion of ISO27001 certification and manage risk effectively across all systems. Monitor market trends to identify new tools or technologies that could add value or improve efficiency within the organisation. Champion the execution of key projects such as cloud migration, modern workplace rollouts including Windows 11 deployment, mobile device management upgrades, and next-generation application development. Establish effective governance processes within the IT team such as regular meetings, one-to-ones, appraisals to foster accountability and shared success. Act as an ambassador for organisational values by promoting openness, professionalism, engagement, consistency, and continual improvement throughout your team. What you bring: To excel as Head of Information Technology you will bring substantial experience from senior roles where you have shaped digital strategies that deliver measurable improvements in efficiency and service quality. Your background should include hands-on leadership of diverse teams guiding them through complex projects while fostering an environment built on trust and mutual support. You are adept at navigating both technical challenges such as cloud migrations or cybersecurity threats and organisational dynamics including stakeholder engagement or supplier negotiations. Your approach combines analytical rigour with empathy ensuring solutions are tailored to real-world needs while upholding the highest standards of integrity. A passion for continuous learning keeps you abreast of emerging technologies which you translate into actionable plans that benefit colleagues across multiple locations. Above all else your interpersonal skills enable you to build lasting partnerships inside and outside the organisation making you a dependable advisor during times of change. Demonstrated experience operating at a senior level within IT ideally with over ten years' progressive responsibility including leadership roles. Proven track record in developing and executing successful IT strategies that drive transformation within complex organisations. Comprehensive knowledge of cloud platforms such as Azure alongside hybrid infrastructure environments supporting mission-critical applications. Expertise in managing IT operations using recognised frameworks such as ITIL ensuring high availability and responsive support services. Strong understanding of cybersecurity principles including risk management and experience maintaining relevant certifications such as ISO27001. Ability to lead multi-disciplinary teams through periods of change skilled at mentoring staff and building collaborative cultures focused on growth. Experience managing budgets effectively while negotiating contracts with third-party suppliers to achieve value for money. Exceptional stakeholder management skills able to communicate complex technical concepts clearly to non-technical audiences at all levels. Strategic thinker who can balance long-term vision with practical delivery identifying opportunities for digitisation that enhance business performance. Desirable: Experience working within geographically dispersed organisations or sectors with unique operational drivers; relevant degree Computer Science, IT, Software Engineering, Cybersecurity; ITIL 4 certification; additional technical accreditations in cloud or information security. What sets this company apart: This organisation stands out for its unwavering commitment to safety, respect, fairness, and continuous improvement values that permeate every aspect of its operations. Serving communities across England, Wales, and Scotland, this is not just a job it is a role with purpose embraced by every member of staff from frontline teams to executive leadership. The company fosters an atmosphere defined by warmth and inclusivity where each individual is treated with dignity. Employees enjoy access to flexible working arrangements designed around work life balance as well as comprehensive benefits including health cover for themselves and their partners, enhanced pension contributions, annual bonus scheme, car allowance, death in service protection, generous paid leave, plus ongoing training opportunities tailored to personal growth ambitions. With strong backing from established parent companies this is an environment where your expertise is valued and where your efforts contribute to meaningful outcomes. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
HR Administrator/ HR Advisor required to join a Distribution company in Tewkesbury paying circa 30,000 per annum. You will be working for a very successful company in the area who distribute their product range across the UK and Europe. Working Monday to Friday 8.30 til 5pm. Our client are a family based company who have been operating since the early 90's and have gone from strength to strength. They have a wide client base and distribute top quality products all over the UK and Europe, priding themselves on their exceptional customer experience. As well as ensuring their customers are looked after its also central to their ethos to ensure that their staff are also looked after. The successful HR Administrator/ HR Advisor will play a vital role with managing the HR systems, supporting administration functions, and ensuring smooth communication across all departments across 3 sites. Update and maintain confidential employee personal files using HR software Responsible for supporting Line Managers with Recruitment: advertising, short listing, arranging and supporting interviews Preparing offer letters and new starter paperwork Act as a first point of call for employees regarding company policies and procedures Ensure Employment Law compliance is up to date, checking Right to Work documents, taking minutes in meetings and drafting documents Assisting the Payroll Department with gathering hours, sick leave and support enrolment/administration Supporting Line Managers with one to ones across 3 sites: Worcester, Gloucester and Tewkesbury Any other duties as requested by your line manager In order to be considered for this role you must: Previous HR experience in a working environment Strong administration skills, use of: Microsoft Office and ideally a HR System Excellent communication skills both written and verbal: able to handle confidential information and interact with employees at all levels High attention to detail and strong organisational skills with the ability to multi task and work to deadlines Ideally a CIPD Level 3 completed or working to Driving Licence and own transport as occasional travel will be required (Gloucestershire area) The role is an amazing opportunity for someone with previous HR Administration experience to take on this exciting role! Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
Apr 02, 2026
Full time
HR Administrator/ HR Advisor required to join a Distribution company in Tewkesbury paying circa 30,000 per annum. You will be working for a very successful company in the area who distribute their product range across the UK and Europe. Working Monday to Friday 8.30 til 5pm. Our client are a family based company who have been operating since the early 90's and have gone from strength to strength. They have a wide client base and distribute top quality products all over the UK and Europe, priding themselves on their exceptional customer experience. As well as ensuring their customers are looked after its also central to their ethos to ensure that their staff are also looked after. The successful HR Administrator/ HR Advisor will play a vital role with managing the HR systems, supporting administration functions, and ensuring smooth communication across all departments across 3 sites. Update and maintain confidential employee personal files using HR software Responsible for supporting Line Managers with Recruitment: advertising, short listing, arranging and supporting interviews Preparing offer letters and new starter paperwork Act as a first point of call for employees regarding company policies and procedures Ensure Employment Law compliance is up to date, checking Right to Work documents, taking minutes in meetings and drafting documents Assisting the Payroll Department with gathering hours, sick leave and support enrolment/administration Supporting Line Managers with one to ones across 3 sites: Worcester, Gloucester and Tewkesbury Any other duties as requested by your line manager In order to be considered for this role you must: Previous HR experience in a working environment Strong administration skills, use of: Microsoft Office and ideally a HR System Excellent communication skills both written and verbal: able to handle confidential information and interact with employees at all levels High attention to detail and strong organisational skills with the ability to multi task and work to deadlines Ideally a CIPD Level 3 completed or working to Driving Licence and own transport as occasional travel will be required (Gloucestershire area) The role is an amazing opportunity for someone with previous HR Administration experience to take on this exciting role! Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy. Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
Your New Company I'm pleased to be partnering with a well-established Sheffield-based organisation as they look to appoint a proactive and engaging Finance Business Partner. This permanent role offers hybrid working, excellent benefits, and the opportunity to make a meaningful impact by influencing financial performance and supporting strategic decision-making across the business. Your New Role As Finance Business Partner, you will play a key role in providing high-quality financial insight, helping the business identify risks, opportunities, and areas for improvement. You'll work closely with managers across multiple functions, acting as a trusted advisor and ensuring financial information is clear, accurate, and actionable.Key responsibilities include: Leading elements of the month-end process, ensuring accuracy and delivering clear variance analysis Partnering with managers to prepare, review, and present budgets and forecasts Producing insightful overhead and cost reporting, developing tools to track spend and drive efficiencies Supporting strategic initiatives by providing financial guidance and scenario analysis Building strong relationships across the organisation and influencing decision-making Supporting the rollout and improvement of financial systems and processes as the business continues to grow What You'll Need to Succeed A confident communicator able to translate financial information into clear, meaningful insight Strong analytical skills with advanced Excel capability and excellent presentation skills A qualified accountant (ACCA, CIMA, ACA) with strong business partnering experience A collaborative, personable approach and a genuine desire to add value beyond the numbers What You'll Get in Return This is a permanent role offering hybrid working, a competitive salary of up to £55,000, and an excellent benefits package. You'll have the opportunity to influence financial performance, support strategic decisions, and play a key role in a supportive, forward-thinking environment where your insight will make a difference What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 02, 2026
Full time
Your New Company I'm pleased to be partnering with a well-established Sheffield-based organisation as they look to appoint a proactive and engaging Finance Business Partner. This permanent role offers hybrid working, excellent benefits, and the opportunity to make a meaningful impact by influencing financial performance and supporting strategic decision-making across the business. Your New Role As Finance Business Partner, you will play a key role in providing high-quality financial insight, helping the business identify risks, opportunities, and areas for improvement. You'll work closely with managers across multiple functions, acting as a trusted advisor and ensuring financial information is clear, accurate, and actionable.Key responsibilities include: Leading elements of the month-end process, ensuring accuracy and delivering clear variance analysis Partnering with managers to prepare, review, and present budgets and forecasts Producing insightful overhead and cost reporting, developing tools to track spend and drive efficiencies Supporting strategic initiatives by providing financial guidance and scenario analysis Building strong relationships across the organisation and influencing decision-making Supporting the rollout and improvement of financial systems and processes as the business continues to grow What You'll Need to Succeed A confident communicator able to translate financial information into clear, meaningful insight Strong analytical skills with advanced Excel capability and excellent presentation skills A qualified accountant (ACCA, CIMA, ACA) with strong business partnering experience A collaborative, personable approach and a genuine desire to add value beyond the numbers What You'll Get in Return This is a permanent role offering hybrid working, a competitive salary of up to £55,000, and an excellent benefits package. You'll have the opportunity to influence financial performance, support strategic decisions, and play a key role in a supportive, forward-thinking environment where your insight will make a difference What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Advice Session Team Leader/Trainee Team Leader Salary Scale: Scales 3.1 - 3.4 Salary: £30,471 - £33,297 FTE. P/T hours will be considered Hours of work: 37.5 hours per week Pension: 3% employer contribution Annual Leave: 25 days plus Bank Holidays Place of Work: Citizens Advice Exeter, Dix s Field, Exeter, EX1 1QA with the possibility of some home working Join us and help make a real difference Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? Whether you re looking to take the next step in your advice giving career, or you re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. At Citizens Advice Exeter, you ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we d love to hear from you. What we re looking for Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career and we d be delighted to support you on that journey. You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. As a valued member of our Advice Services Team , you will: provide supervision and support to our team of volunteer and paid advisers and caseworkers play an active role in shaping, monitoring and delivering our Business Plan help us maintain and develop high quality services, including supporting the growth of new volunteer roles take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety contribute to our budgeting and financial monitoring support the continuing evolution of our services so they remain responsive to national guidance and local needs help promote our aims, principles and achievements across the organisation and within the wider community ensure we continue to meet the requirements of the Citizens Advice Membership Scheme participate fully in Advice Services Team meetings and shared learning Key Work Areas and Tasks Supervise advisers and caseworkers both paid and volunteers. Attend project meetings with partners, if required. Set up new projects by liaising with partners and funders and supporting with the recruitment process. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. Person Specification Essential criteria Two years recent and ongoing experience of advice work. Experience of managing volunteers and caseworkers. Ability to demonstrate how s/he keeps knowledge up to date. Ability to analyse and interpret complex information. Understanding of the importance of support, development and motivation. Effective oral communication skills Effective writing skills. Understanding of the issues involved in interviewing clients. Numerate to the level required by the tasks. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. Ability to use IT in the provision of advice and the preparation of reports and submissions. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. Ability and willingness to work as part of a team. Ability to monitor and maintain recording systems and procedures. Understanding of the issues affecting society and their implications for clients and service provision. Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies. Desirable criteria Experience working as an Advice Supervisor for Citizens Advice Experience of supervising/giving debt advice Experience of working within a Citizens Advice charity Experience of working with the public in an advisory capacity
Apr 02, 2026
Full time
Job Title: Advice Session Team Leader/Trainee Team Leader Salary Scale: Scales 3.1 - 3.4 Salary: £30,471 - £33,297 FTE. P/T hours will be considered Hours of work: 37.5 hours per week Pension: 3% employer contribution Annual Leave: 25 days plus Bank Holidays Place of Work: Citizens Advice Exeter, Dix s Field, Exeter, EX1 1QA with the possibility of some home working Join us and help make a real difference Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? Whether you re looking to take the next step in your advice giving career, or you re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. At Citizens Advice Exeter, you ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we d love to hear from you. What we re looking for Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career and we d be delighted to support you on that journey. You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. As a valued member of our Advice Services Team , you will: provide supervision and support to our team of volunteer and paid advisers and caseworkers play an active role in shaping, monitoring and delivering our Business Plan help us maintain and develop high quality services, including supporting the growth of new volunteer roles take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety contribute to our budgeting and financial monitoring support the continuing evolution of our services so they remain responsive to national guidance and local needs help promote our aims, principles and achievements across the organisation and within the wider community ensure we continue to meet the requirements of the Citizens Advice Membership Scheme participate fully in Advice Services Team meetings and shared learning Key Work Areas and Tasks Supervise advisers and caseworkers both paid and volunteers. Attend project meetings with partners, if required. Set up new projects by liaising with partners and funders and supporting with the recruitment process. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. Person Specification Essential criteria Two years recent and ongoing experience of advice work. Experience of managing volunteers and caseworkers. Ability to demonstrate how s/he keeps knowledge up to date. Ability to analyse and interpret complex information. Understanding of the importance of support, development and motivation. Effective oral communication skills Effective writing skills. Understanding of the issues involved in interviewing clients. Numerate to the level required by the tasks. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. Ability to use IT in the provision of advice and the preparation of reports and submissions. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively. Ability and willingness to work as part of a team. Ability to monitor and maintain recording systems and procedures. Understanding of the issues affecting society and their implications for clients and service provision. Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies. Desirable criteria Experience working as an Advice Supervisor for Citizens Advice Experience of supervising/giving debt advice Experience of working within a Citizens Advice charity Experience of working with the public in an advisory capacity
Senior HR Assistant Location: Reading Contract: Permanent/Full-Time Working pattern: Hybrid Department: HR / People Team Salary: £35,000p/a About the Role We are seeking a proactive and highly professional Senior HR Assistant to join our clients expanding HR Department. This is an exciting opportunity to play a key role in supporting, advising and guiding employees and managers across the organisation. You will act as a trusted point of contact for all people-related matters, working closely with the senior HR team to deliver high-quality, commercial HR support. Key Responsibilities You will take responsibility for a wide range of duties, including but not limited to: Employee & Manager Support Build, nurture and maintain strong working relationships Advise employees and managers on all aspects of people management Manage HR queries promptly and effectively, ensuring a high standard of service Support and update the senior team on employee relations matters and ongoing cases Successfully support processes such as flexible working, absence management, welfare and family-friendly policies Coach and mentor junior members of the HR team HR Operations & Policy Proactively deliver commercial HR solutions, policies and procedures Monitor, review and update HR policies in line with current legislation Maintain and update the HR database Work collaboratively with national teams to communicate and deliver people initiatives Business Partnering & Performance Contribute to enhancing positive business performance through strategic people support Manage relationships with managers, setting clear expectations and providing constructive guidance Support the senior team on cultural change programmes, restructures, reorganisations and redundancies Work with the recruitment team on workforce planning and upcoming vacancies Support training needs and development initiatives Technical Skills, Experience & Knowledge Strong working knowledge of employment legislation and upcoming changes Experience supporting managers through disciplinary and grievance processes Ability to contribute to strategic HR projects alongside colleagues Previous experience using HR database systems Confident in using the full Microsoft Office suite Strong analytical skills and ability to interpret employment-related data Excellent judgement, problem-solving skills and the ability to stay calm under pressure Strong organisational, planning and administration skills Ability to motivate, guide and support others Professional, approachable and able to handle sensitive information with integrity Excellent interpersonal skills with the ability to build relationships at all levels Required Skills & Qualifications Minimum 4 years generalist HR experience at Advisor level or above CIPD Level 5 qualified and working towards Level 7 Excellent communication skills, written and verbal Able to present ideas clearly and persuasively, influencing key stakeholders Ability to balance commercial risk and legislative requirements to support decision-making This is a full-time permanent position with a salary of £35,000p/a For more information on this position please contact Harriet Ali at Four Squared Recruitment. If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Apr 02, 2026
Full time
Senior HR Assistant Location: Reading Contract: Permanent/Full-Time Working pattern: Hybrid Department: HR / People Team Salary: £35,000p/a About the Role We are seeking a proactive and highly professional Senior HR Assistant to join our clients expanding HR Department. This is an exciting opportunity to play a key role in supporting, advising and guiding employees and managers across the organisation. You will act as a trusted point of contact for all people-related matters, working closely with the senior HR team to deliver high-quality, commercial HR support. Key Responsibilities You will take responsibility for a wide range of duties, including but not limited to: Employee & Manager Support Build, nurture and maintain strong working relationships Advise employees and managers on all aspects of people management Manage HR queries promptly and effectively, ensuring a high standard of service Support and update the senior team on employee relations matters and ongoing cases Successfully support processes such as flexible working, absence management, welfare and family-friendly policies Coach and mentor junior members of the HR team HR Operations & Policy Proactively deliver commercial HR solutions, policies and procedures Monitor, review and update HR policies in line with current legislation Maintain and update the HR database Work collaboratively with national teams to communicate and deliver people initiatives Business Partnering & Performance Contribute to enhancing positive business performance through strategic people support Manage relationships with managers, setting clear expectations and providing constructive guidance Support the senior team on cultural change programmes, restructures, reorganisations and redundancies Work with the recruitment team on workforce planning and upcoming vacancies Support training needs and development initiatives Technical Skills, Experience & Knowledge Strong working knowledge of employment legislation and upcoming changes Experience supporting managers through disciplinary and grievance processes Ability to contribute to strategic HR projects alongside colleagues Previous experience using HR database systems Confident in using the full Microsoft Office suite Strong analytical skills and ability to interpret employment-related data Excellent judgement, problem-solving skills and the ability to stay calm under pressure Strong organisational, planning and administration skills Ability to motivate, guide and support others Professional, approachable and able to handle sensitive information with integrity Excellent interpersonal skills with the ability to build relationships at all levels Required Skills & Qualifications Minimum 4 years generalist HR experience at Advisor level or above CIPD Level 5 qualified and working towards Level 7 Excellent communication skills, written and verbal Able to present ideas clearly and persuasively, influencing key stakeholders Ability to balance commercial risk and legislative requirements to support decision-making This is a full-time permanent position with a salary of £35,000p/a For more information on this position please contact Harriet Ali at Four Squared Recruitment. If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Join Our Team as a Customer Service Advisor! Location: Kirkby, Liverpool Contract Type: Temporary Working Pattern: Full Time Salary: 12.71 per hour Hybrid Role: Office and Home Working Are you passionate about helping others? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to become a Customer Service Advisor within a large public sector client. This temporary role is based in Kirkby and offers a blend of onsite training and flexible home working. What's In Store for You? Full-Time Hours: Work 37.5 hours per week with a rolling 6-week rota. Shifts: Between 8 am - 8 pm (Monday - Friday) and 9 am - 5:30 pm (Saturday/Sunday), with weekend shifts every 6 weeks. Training & Support: Enjoy 8 days of training and 2 weeks in our academy before engaging with customers. You'll have ongoing support from your team and manager. Your Main Responsibilities: Manage inbound calls, addressing customer queries and updating our systems accurately. Engage in high-quality conversations to prevent complaints. Identify complex queries and escalate them as necessary. Provide clear and efficient responses while adhering to company guidelines. Maintain accurate client database records. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping and organizational abilities. Basic IT skills. Nice to Have: Previous experience in a customer service environment. Why Choose Us? A World of Opportunities: As a leading provider of public sector customer services, we offer a pathway to long-term assignments with regular opportunities for permanent positions. Great People: Join a diverse and caring workforce that supports both the public and one another. Comprehensive Training: Receive all the coaching and mentoring you need before taking live calls, ensuring you feel confident and prepared. Wellbeing Support: Access mental health resources and inclusive support networks. What We Offer: Working from home part of the week Up to 33 days paid holiday per year (25 days plus 8 bank holidays). Weekly pay. Free parking available. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. During the Recruitment Process, You Will Need: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). If you are ready to make a difference and join a supportive team, apply now to embark on a rewarding journey with us! Note: Successful candidates will undergo a BPSS check, including right to work checks and a criminal record check. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Seasonal
Join Our Team as a Customer Service Advisor! Location: Kirkby, Liverpool Contract Type: Temporary Working Pattern: Full Time Salary: 12.71 per hour Hybrid Role: Office and Home Working Are you passionate about helping others? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to become a Customer Service Advisor within a large public sector client. This temporary role is based in Kirkby and offers a blend of onsite training and flexible home working. What's In Store for You? Full-Time Hours: Work 37.5 hours per week with a rolling 6-week rota. Shifts: Between 8 am - 8 pm (Monday - Friday) and 9 am - 5:30 pm (Saturday/Sunday), with weekend shifts every 6 weeks. Training & Support: Enjoy 8 days of training and 2 weeks in our academy before engaging with customers. You'll have ongoing support from your team and manager. Your Main Responsibilities: Manage inbound calls, addressing customer queries and updating our systems accurately. Engage in high-quality conversations to prevent complaints. Identify complex queries and escalate them as necessary. Provide clear and efficient responses while adhering to company guidelines. Maintain accurate client database records. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping and organizational abilities. Basic IT skills. Nice to Have: Previous experience in a customer service environment. Why Choose Us? A World of Opportunities: As a leading provider of public sector customer services, we offer a pathway to long-term assignments with regular opportunities for permanent positions. Great People: Join a diverse and caring workforce that supports both the public and one another. Comprehensive Training: Receive all the coaching and mentoring you need before taking live calls, ensuring you feel confident and prepared. Wellbeing Support: Access mental health resources and inclusive support networks. What We Offer: Working from home part of the week Up to 33 days paid holiday per year (25 days plus 8 bank holidays). Weekly pay. Free parking available. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. During the Recruitment Process, You Will Need: A full valid passport. Two proof of addresses. Evidence of living in the UK for the last 3 years. Proof of national insurance (P45/P60 or payslip). If you are ready to make a difference and join a supportive team, apply now to embark on a rewarding journey with us! Note: Successful candidates will undergo a BPSS check, including right to work checks and a criminal record check. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Deliver excellent customer service that exceeds all customer s expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customers orders and queries in a confident, efficient, and professional manner Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues(particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise Ensure all promises made to customers are realistic, achievable and are completed Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day Prepare and assist with stocktakes adhering to Company procedure Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to Assist with the training and development of all new recruits Report any Health and Safety issues to your line manager Assist customers with putting items in their vehicles Keep the warehouse clean and tidy Ensure all paperwork is completed and dealt with correctly. Take on any reasonable ad hoc duties to ensure the smooth running of The Company To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.
Apr 01, 2026
Full time
We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our High Wycombe store as part of our professional and friendly team of 4. We offer a salary up to £28k, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period. You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products. The role would suit a graduate looking for their first position in the retail sector, or if you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Ideally you will have some customer service skills and the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders. Reporting to the Branch Manager, your key duties will be: Deliver excellent customer service that exceeds all customer s expectations. Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. Dealing with customers orders and queries in a confident, efficient, and professional manner Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. Resolving any customer issues/enquiries to a satisfactory conclusion. Keeping paperwork precise and clear so that tasks may be followed by colleagues(particularly whoever is covering for your day off). Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise Ensure all promises made to customers are realistic, achievable and are completed Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day Prepare and assist with stocktakes adhering to Company procedure Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to Assist with the training and development of all new recruits Report any Health and Safety issues to your line manager Assist customers with putting items in their vehicles Keep the warehouse clean and tidy Ensure all paperwork is completed and dealt with correctly. Take on any reasonable ad hoc duties to ensure the smooth running of The Company To be successful for the Sales and Customer Support Advisor role you will have the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary. Please send your CV for immediate consideration.
