Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Here at Starling we are growing, and our first line Technology Risk (ITRM) Team is looking for an experienced, and talented Red Team Senior Operator to join our Cyber Resilience team to join our efforts in proactively identifying vulnerabilities within our systems and digital infrastructure to ensure continuous improvement in Starling's resilience. Reporting to the Technology Risk Adversarial & Cyber Resilience Testing Director, you will have responsibility for designing and executing red team operations and cyber resilience testing against Starling Bank. Operations will emulate real threat actors and target cutting edge technology in Starling Bank's platform as well as ranging across the endpoint estate. You will use emerging threat intelligence to inform and develop effective attacks. Key Responsibilities include: Red Team testing Lead the design and execution of red team operations against Starling Bank (including scoping, planning, payload/infrastructure development, execution, reporting and workshops) Identify complex vulnerabilities and build advanced exploits Continually improve the methodology and capability of the team Mentor junior team members and share expertise Develop and document reusable attack components using realistic TTPs Lead purple team exercises and collaborate with the SOC team to enhance detection capabilities Translate red team tactics into actionable intelligence for blue team operations Develop advanced threat models and 'worst case scenario' playbooks based on emerging global risks (APTs, insider threats, supply chain compromise) and simulate complex real-world scenarios Cyber Resilience Technical Testing Lead cyber resilience testing initiatives to assess the Bank's ability to withstand and recover from cyber attacks, including controlled attack scenarios (ransomware, DDoS, data corruption) to evaluate resilience and recovery capabilities Drive identification of vulnerabilities, improve defence strategies and validate recovery processes Analyse complex test results, validate breach scenarios, document findings and provide strategic actionable recommendations Coordinate multi-stage testing scenarios and lead cross-team activities Requirements You will need: Experience leading red team operations and deep understanding of the benefits and pitfalls of different adversarial techniques Ability to define rules of engagement and demonstrate strong discipline and steady judgement, working both independently and as part of a team Experience conducting advanced security testing against cloud environments (AWS, GCP, Azure) Advanced security testing certifications (e.g. OSCP, CRTO, OSMR, OSCE, OSEP, cloud security or similar) Deep familiarity with the cyber risks faced by Starling Bank and other financial institutions Expert-level network and operating system fundamentals (MacOS, Linux and Windows) Proficiency with modern software engineering paradigms (CI/CD, Infra as Code) Leadership and mentoring experience Capability to manage risk and controls around red team activities The following skills and experience are desirable: Expertise in AI/ML systems security, including LLMs, transformers and model interpretability Advanced certifications such as CSSAS, CSSAM, CCT or similar Extensive experience in incident response, threat intelligence, or ethical hacking at an enterprise level Strong background in regulatory environments (e.g. ISO 27001, SOCII, GDPR or AI Act compliance) Software engineering expertise (Java, Kotlin, Go ) or advanced reverse engineering expertise Proven track record in blogging and speaking both internally to educate staff and externally at conferences Experience developing innovative security testing methodologies Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - 60 mins technical interview with two team members Stage 3 - 45 min final with two executives Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Oct 15, 2025
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Here at Starling we are growing, and our first line Technology Risk (ITRM) Team is looking for an experienced, and talented Red Team Senior Operator to join our Cyber Resilience team to join our efforts in proactively identifying vulnerabilities within our systems and digital infrastructure to ensure continuous improvement in Starling's resilience. Reporting to the Technology Risk Adversarial & Cyber Resilience Testing Director, you will have responsibility for designing and executing red team operations and cyber resilience testing against Starling Bank. Operations will emulate real threat actors and target cutting edge technology in Starling Bank's platform as well as ranging across the endpoint estate. You will use emerging threat intelligence to inform and develop effective attacks. Key Responsibilities include: Red Team testing Lead the design and execution of red team operations against Starling Bank (including scoping, planning, payload/infrastructure development, execution, reporting and workshops) Identify complex vulnerabilities and build advanced exploits Continually improve the methodology and capability of the team Mentor junior team members and share expertise Develop and document reusable attack components using realistic TTPs Lead purple team exercises and collaborate with the SOC team to enhance detection capabilities Translate red team tactics into actionable intelligence for blue team operations Develop advanced threat models and 'worst case scenario' playbooks based on emerging global risks (APTs, insider threats, supply chain compromise) and simulate complex real-world scenarios Cyber Resilience Technical Testing Lead cyber resilience testing initiatives to assess the Bank's ability to withstand and recover from cyber attacks, including controlled attack scenarios (ransomware, DDoS, data corruption) to evaluate resilience and recovery capabilities Drive identification of vulnerabilities, improve defence strategies and validate recovery processes Analyse complex test results, validate breach scenarios, document findings and provide strategic actionable recommendations Coordinate multi-stage testing scenarios and lead cross-team activities Requirements You will need: Experience leading red team operations and deep understanding of the benefits and pitfalls of different adversarial techniques Ability to define rules of engagement and demonstrate strong discipline and steady judgement, working both independently and as part of a team Experience conducting advanced security testing against cloud environments (AWS, GCP, Azure) Advanced security testing certifications (e.g. OSCP, CRTO, OSMR, OSCE, OSEP, cloud security or similar) Deep familiarity with the cyber risks faced by Starling Bank and other financial institutions Expert-level network and operating system fundamentals (MacOS, Linux and Windows) Proficiency with modern software engineering paradigms (CI/CD, Infra as Code) Leadership and mentoring experience Capability to manage risk and controls around red team activities The following skills and experience are desirable: Expertise in AI/ML systems security, including LLMs, transformers and model interpretability Advanced certifications such as CSSAS, CSSAM, CCT or similar Extensive experience in incident response, threat intelligence, or ethical hacking at an enterprise level Strong background in regulatory environments (e.g. ISO 27001, SOCII, GDPR or AI Act compliance) Software engineering expertise (Java, Kotlin, Go ) or advanced reverse engineering expertise Proven track record in blogging and speaking both internally to educate staff and externally at conferences Experience developing innovative security testing methodologies Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - 60 mins technical interview with two team members Stage 3 - 45 min final with two executives Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Here at Starling we are growing, and our first line Technology Risk (ITRM) Team is looking for an experienced, and talented Red Team Senior Operator to join our Cyber Resilience team to join our efforts in proactively identifying vulnerabilities within our systems and digital infrastructure to ensure continuous improvement in Starling's resilience. Reporting to the Technology Risk Adversarial & Cyber Resilience Testing Director, you will have responsibility for designing and executing red team operations and cyber resilience testing against Starling Bank. Operations will emulate real threat actors and target cutting edge technology in Starling Bank's platform as well as ranging across the endpoint estate. You will use emerging threat intelligence to inform and develop effective attacks. Key Responsibilities include: Red Team testing Support designing and executing red team operations against Starling Bank (including all scoping, planning, payload/infrastructure development execution, reporting and workshops) Identifying complex vulnerabilities and building exploits Continually improving the methodology and capability of the team Developing and documenting reusable attack components using realistic TTPs Conducting purple team exercises to validate and improve defensive measures by collaborating with the SOC team to enhance detection capabilities Assist in translating red team tactics into actionable intelligence for blue team operations Assist developing threat models and 'worst case scenario' playbooks based on emerging global risks, including APTs, insider threats and supply chain compromise and simulate real-world scenario to evaluate system and organisational resilience Cyber Resilience Technical Testing Assist cyber resilience technical testing initiatives to assess the Bank's ability to withstand and recover from cyber attacks and system disruptions, including technical simulations and controlled attack scenarios (e.g. ransomware, DDoS, data corruption) to evaluate resilience, incident response capabilities, back up integrity, failover procedures and recovery time objectives. Facilitate the identification of vulnerabilities, improvements to defence strategies and aid recovery process validation Analyse test results, validate breach scenarios, document findings and provide actionable recommendations to enhance Starling's overall cyber resilience posture Requirements You will need: Experience of working in a red team and understanding of the benefits and pitfalls of different adversarial techniques Ability to work to define rules of engagement and to show strong discipline and steady judgement, working both independently or as part of a team Experience conducting security testing against cloud environments (AWS, GCP, Azure) Relevant security testing certifications (e.g. OSCP, CRTO, OSMR, cloud security or similar) Familiarity with the cyber risks faced by Starling Bank and other financial institutions Sound network and operating system fundamentals (MacOS, Linux and Windows) Familiarity with modern software engineering paradigms (CI/CD, Infra as Code) The following skills and experience are desirable: Experience in Ai/Ml Systems Security, Including LLMs, transformers and model interpretability Certification such as OSCE, CCT, OSEP, OSMR or similar Prior experience in incident response, threat intelligence, or ethical hacking at an enterprise level Background in regulatory environments (e.g. ISO 27001, SOCII, GDPR or AI Act compliance) Software engineering expertise (Java, Kotlin, Go ) or reverse engineering expertise Experience and enthusiasm for blogging and speaking both internally to educate our staff and potentially externally Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - 60 mins technical interview with two team members Stage 3 - 45 min final with two executives Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Oct 15, 2025
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Here at Starling we are growing, and our first line Technology Risk (ITRM) Team is looking for an experienced, and talented Red Team Senior Operator to join our Cyber Resilience team to join our efforts in proactively identifying vulnerabilities within our systems and digital infrastructure to ensure continuous improvement in Starling's resilience. Reporting to the Technology Risk Adversarial & Cyber Resilience Testing Director, you will have responsibility for designing and executing red team operations and cyber resilience testing against Starling Bank. Operations will emulate real threat actors and target cutting edge technology in Starling Bank's platform as well as ranging across the endpoint estate. You will use emerging threat intelligence to inform and develop effective attacks. Key Responsibilities include: Red Team testing Support designing and executing red team operations against Starling Bank (including all scoping, planning, payload/infrastructure development execution, reporting and workshops) Identifying complex vulnerabilities and building exploits Continually improving the methodology and capability of the team Developing and documenting reusable attack components using realistic TTPs Conducting purple team exercises to validate and improve defensive measures by collaborating with the SOC team to enhance detection capabilities Assist in translating red team tactics into actionable intelligence for blue team operations Assist developing threat models and 'worst case scenario' playbooks based on emerging global risks, including APTs, insider threats and supply chain compromise and simulate real-world scenario to evaluate system and organisational resilience Cyber Resilience Technical Testing Assist cyber resilience technical testing initiatives to assess the Bank's ability to withstand and recover from cyber attacks and system disruptions, including technical simulations and controlled attack scenarios (e.g. ransomware, DDoS, data corruption) to evaluate resilience, incident response capabilities, back up integrity, failover procedures and recovery time objectives. Facilitate the identification of vulnerabilities, improvements to defence strategies and aid recovery process validation Analyse test results, validate breach scenarios, document findings and provide actionable recommendations to enhance Starling's overall cyber resilience posture Requirements You will need: Experience of working in a red team and understanding of the benefits and pitfalls of different adversarial techniques Ability to work to define rules of engagement and to show strong discipline and steady judgement, working both independently or as part of a team Experience conducting security testing against cloud environments (AWS, GCP, Azure) Relevant security testing certifications (e.g. OSCP, CRTO, OSMR, cloud security or similar) Familiarity with the cyber risks faced by Starling Bank and other financial institutions Sound network and operating system fundamentals (MacOS, Linux and Windows) Familiarity with modern software engineering paradigms (CI/CD, Infra as Code) The following skills and experience are desirable: Experience in Ai/Ml Systems Security, Including LLMs, transformers and model interpretability Certification such as OSCE, CCT, OSEP, OSMR or similar Prior experience in incident response, threat intelligence, or ethical hacking at an enterprise level Background in regulatory environments (e.g. ISO 27001, SOCII, GDPR or AI Act compliance) Software engineering expertise (Java, Kotlin, Go ) or reverse engineering expertise Experience and enthusiasm for blogging and speaking both internally to educate our staff and potentially externally Interview process: Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with one of the team Stage 2 - 60 mins technical interview with two team members Stage 3 - 45 min final with two executives Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence. Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Self-starter - Able to work independently and make sound decisions. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Tech-savvy - Confident with ICT systems and telephony tools. Desirable Skills & Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Oct 15, 2025
Contractor
Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence. Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Self-starter - Able to work independently and make sound decisions. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Tech-savvy - Confident with ICT systems and telephony tools. Desirable Skills & Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence. Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Self-starter - Able to work independently and make sound decisions. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Tech-savvy - Confident with ICT systems and telephony tools. Desirable Skills & Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Oct 02, 2025
Contractor
Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence. Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Self-starter - Able to work independently and make sound decisions. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Tech-savvy - Confident with ICT systems and telephony tools. Desirable Skills & Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
