Firmin Recruit are delighted to be recruiting for an experienced Property Assistant for our established client based in Gillingham, Kent Hours: 9 am - 5.30 pm Monday - Friday The Role: The role is working as a Property Assistant for a busy and fast-growing Estate Agents. Our client is looking for an experienced Property/ Facilities Administrator who is an excellent organiser with good attention to detail and happy to work as part of a team or on your own when necessary. The role will involve dealing with a variety of different people, providing administrative support to the property managers enabling them to manage the company's portfolio of residential block management sites to a high standard. Key Responsibilities: Assisting with all aspect of property management including Repairs, maintenance, and services Telephone liaison with clients, residents, and contractors Composing correspondence Keeping records and files are up to date General property assistant and administration duties Suitable Candidate. The ideal candidate will need previous property or facilities administration experience but my client will look at candidates with strong Administration/Customer Services skills Excellent communication skills Strong Administration and IT skills Highly organised with the ability to multi-task and prioritise workload effectively. Excellent attention to detail with the ability multi-task and prioritise workload effectively. Benefits : Medicash, Benenden Health Care ( after one year of service), 22 days holiday ( pro-rated) + Bank Holidays, Parking, Learning & Development Programme, Long Service Award, Pension, company events etc If you have the necessary experience and would like to know more about this role, please send your CV . Due to the location of my client, it is necessary to have access to your own transport Firmin Recruit are an Agency working on behalf of our client
Dec 07, 2025
Full time
Firmin Recruit are delighted to be recruiting for an experienced Property Assistant for our established client based in Gillingham, Kent Hours: 9 am - 5.30 pm Monday - Friday The Role: The role is working as a Property Assistant for a busy and fast-growing Estate Agents. Our client is looking for an experienced Property/ Facilities Administrator who is an excellent organiser with good attention to detail and happy to work as part of a team or on your own when necessary. The role will involve dealing with a variety of different people, providing administrative support to the property managers enabling them to manage the company's portfolio of residential block management sites to a high standard. Key Responsibilities: Assisting with all aspect of property management including Repairs, maintenance, and services Telephone liaison with clients, residents, and contractors Composing correspondence Keeping records and files are up to date General property assistant and administration duties Suitable Candidate. The ideal candidate will need previous property or facilities administration experience but my client will look at candidates with strong Administration/Customer Services skills Excellent communication skills Strong Administration and IT skills Highly organised with the ability to multi-task and prioritise workload effectively. Excellent attention to detail with the ability multi-task and prioritise workload effectively. Benefits : Medicash, Benenden Health Care ( after one year of service), 22 days holiday ( pro-rated) + Bank Holidays, Parking, Learning & Development Programme, Long Service Award, Pension, company events etc If you have the necessary experience and would like to know more about this role, please send your CV . Due to the location of my client, it is necessary to have access to your own transport Firmin Recruit are an Agency working on behalf of our client
Bowers Partnership are supporting an Investments client who are seeking an IT Asset & Procurement Coordinator to manage the lifecycle of IT hardware, asset tracking and vendor purchasing activity across EMEA & APAC regions. The role supports asset lifecycle from acquisition through disposal and plays a key role in CMDB and IT operational improvement. Responsibilities Manage and track IT hardware assets through full lifecycle ServiceNow CMDB asset administration and reporting Oversee hardware ordering, vendor coordination and invoice alignment Manage equipment repairs, re-harvesting, EOL and disposal cycles Coordinate asset refresh and support IT project purchasing needs Maintain auditable purchase history and vendor compliance Prepare asset reporting via Excel / ServiceNow / PowerBI Required Experience Experience in IT asset management Knowledge of procurement workflows & vendor management ServiceNow CMDB or similar CMDB tool experience Excel (intermediate), reporting skills Strong coordination / organisation / communication skills Desirable Financial services Office moves / hardware logistics ITIL foundation
Dec 06, 2025
Full time
Bowers Partnership are supporting an Investments client who are seeking an IT Asset & Procurement Coordinator to manage the lifecycle of IT hardware, asset tracking and vendor purchasing activity across EMEA & APAC regions. The role supports asset lifecycle from acquisition through disposal and plays a key role in CMDB and IT operational improvement. Responsibilities Manage and track IT hardware assets through full lifecycle ServiceNow CMDB asset administration and reporting Oversee hardware ordering, vendor coordination and invoice alignment Manage equipment repairs, re-harvesting, EOL and disposal cycles Coordinate asset refresh and support IT project purchasing needs Maintain auditable purchase history and vendor compliance Prepare asset reporting via Excel / ServiceNow / PowerBI Required Experience Experience in IT asset management Knowledge of procurement workflows & vendor management ServiceNow CMDB or similar CMDB tool experience Excel (intermediate), reporting skills Strong coordination / organisation / communication skills Desirable Financial services Office moves / hardware logistics ITIL foundation
Harris Hill is recruiting for a Finance and Operations Administrator with French or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working) REPORTING TO: CEO CONTRACT TYPE : Permanent, Full-time (hybrid) PROPOSED SALARY : £35,000 per annum depending on experience LOCATION: Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL) HYBRID WORKING: A minimum of 2 days per week is based at their offices in Central London. BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment. HOURS: Full-time, 35 hours a week, Monday to Friday. LANGUAGE SKILLS DESIRABLE: French or Spanish (Spoken) PLEASE APPLY IMMEDIATELY, INTERVIEWS ARE AVAILABLE AS SOON AS POSSIBLE About the role: Principal Responsibilities Finance Administration - 60% of role • Processing grant payments (10-15 weekly) via online banking in line with authorisation limits • Inputting and updating all incoming and outgoing transactions on QuickBooks. • Saving payment confirmations on the server and on QuickBooks. • Scanning and Electronic filing of accounts and finance invoices, receipts, credits. • Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.) • Weekly and monthly bank reconciliations. • Financial support to CEO and auditors for annual audit. • Administration of 3 company credit cards and company expenses. • Ad hoc administration duties to support charity and CEO including communications with the Charity Commission. 2. Grant assistance 5% • Review and edit of grant letters for c.15 grants per year. • Email liaison with grantees to ensure timely submission of paperwork including annual reports. 3. Assistance to CEO - 25% • Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production. • Providing project administration support and management of discreet pieces of work relating to the Trustees meeting. 4. Office Management - 10% • Handling incoming and outgoing correspondence e.g. post, office phone • Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies • Facilities: deal with any repairs and cleaning including liaison with cleaning company • Organising catering for Trustees meetings x3 annually • Weekly backup of server • Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings Person specification • Outstanding organisational and time-management skills • Excellent attention to detail • Excellent numerical skills • Proficient on MS programmes, Sharepoint and accounting packages (QuickBooks ideal)
Dec 06, 2025
Full time
Harris Hill is recruiting for a Finance and Operations Administrator with French or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working) REPORTING TO: CEO CONTRACT TYPE : Permanent, Full-time (hybrid) PROPOSED SALARY : £35,000 per annum depending on experience LOCATION: Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL) HYBRID WORKING: A minimum of 2 days per week is based at their offices in Central London. BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment. HOURS: Full-time, 35 hours a week, Monday to Friday. LANGUAGE SKILLS DESIRABLE: French or Spanish (Spoken) PLEASE APPLY IMMEDIATELY, INTERVIEWS ARE AVAILABLE AS SOON AS POSSIBLE About the role: Principal Responsibilities Finance Administration - 60% of role • Processing grant payments (10-15 weekly) via online banking in line with authorisation limits • Inputting and updating all incoming and outgoing transactions on QuickBooks. • Saving payment confirmations on the server and on QuickBooks. • Scanning and Electronic filing of accounts and finance invoices, receipts, credits. • Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.) • Weekly and monthly bank reconciliations. • Financial support to CEO and auditors for annual audit. • Administration of 3 company credit cards and company expenses. • Ad hoc administration duties to support charity and CEO including communications with the Charity Commission. 2. Grant assistance 5% • Review and edit of grant letters for c.15 grants per year. • Email liaison with grantees to ensure timely submission of paperwork including annual reports. 3. Assistance to CEO - 25% • Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production. • Providing project administration support and management of discreet pieces of work relating to the Trustees meeting. 4. Office Management - 10% • Handling incoming and outgoing correspondence e.g. post, office phone • Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies • Facilities: deal with any repairs and cleaning including liaison with cleaning company • Organising catering for Trustees meetings x3 annually • Weekly backup of server • Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings Person specification • Outstanding organisational and time-management skills • Excellent attention to detail • Excellent numerical skills • Proficient on MS programmes, Sharepoint and accounting packages (QuickBooks ideal)
Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 05, 2025
Full time
Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Repairs Team Leader Social Housing Location: Crawley Salary: £32,000 per annum Contract Type: Full-time, Permanent Overview We are seeking an experienced and motivated Repairs Team Leader to oversee day-to-day operational delivery within our social housing repairs service in Crawley. You will manage a team of operatives and administrators, ensuring repairs are completed efficiently, safely, and to a high standard, while delivering an excellent experience for residents. Key Responsibilities: Lead, support and motivate a team of repairs operatives and coordinators to achieve performance targets. Oversee daily repair allocations, scheduling, productivity and quality of work. Monitor KPIs including first-time fix rates, completion times, customer satisfaction, and compliance. Carry out regular audits of repairs, ensuring all work meets contractual and regulatory standards. Act as the point of escalation for complex or urgent repair issues. Work closely with planners, supervisors, subcontractors and client representatives to maintain smooth service delivery. Ensure health & safety procedures, safeguarding responsibilities, and compliance obligations are consistently upheld. Support continuous improvement initiatives across the contract. Contribute to reporting, team meetings, and performance reviews. Requirements: Experience in social housing repairs or property maintenance (essential). Proven ability to lead or supervise teams in a fast-paced environment. Strong knowledge of repairs processes, trade skills, and housing compliance. Excellent communication, organisational and problem-solving skills. Confident in using repairs management systems and Microsoft Office. What We Offer: £32,000 annual salary Supportive team environment with opportunities for progression Training and development relevant to the role
Dec 05, 2025
Seasonal
Repairs Team Leader Social Housing Location: Crawley Salary: £32,000 per annum Contract Type: Full-time, Permanent Overview We are seeking an experienced and motivated Repairs Team Leader to oversee day-to-day operational delivery within our social housing repairs service in Crawley. You will manage a team of operatives and administrators, ensuring repairs are completed efficiently, safely, and to a high standard, while delivering an excellent experience for residents. Key Responsibilities: Lead, support and motivate a team of repairs operatives and coordinators to achieve performance targets. Oversee daily repair allocations, scheduling, productivity and quality of work. Monitor KPIs including first-time fix rates, completion times, customer satisfaction, and compliance. Carry out regular audits of repairs, ensuring all work meets contractual and regulatory standards. Act as the point of escalation for complex or urgent repair issues. Work closely with planners, supervisors, subcontractors and client representatives to maintain smooth service delivery. Ensure health & safety procedures, safeguarding responsibilities, and compliance obligations are consistently upheld. Support continuous improvement initiatives across the contract. Contribute to reporting, team meetings, and performance reviews. Requirements: Experience in social housing repairs or property maintenance (essential). Proven ability to lead or supervise teams in a fast-paced environment. Strong knowledge of repairs processes, trade skills, and housing compliance. Excellent communication, organisational and problem-solving skills. Confident in using repairs management systems and Microsoft Office. What We Offer: £32,000 annual salary Supportive team environment with opportunities for progression Training and development relevant to the role
Firmin Recruit are delighted to be recruiting for an experienced Facilities Management Assistant/ Coordinator for our established client based in Gillingham, Kent Hours: 9 am - 5.30 pm Monday - Friday The Role: The role is working as a Facilities Management Assistant for a busy and fast-growing Estate Agents. Our client is looking for an experienced Facilities Administrator who is an excellent organiser with good attention to detail and happy to work as part of a team or on your own when necessary. The role will involve dealing with a variety of different people, providing administrative support to the property managers enabling them to manage the company's portfolio of residential block management sites to a high standard. Key Responsibilities: Assisting with all aspect of property management including Repairs, maintenance, and services Telephone liaison with clients, residents, and contractors Composing correspondence Keeping records and files are up to date General property assistant and administration duties Suitable Candidate. The ideal candidate will need previous property or facilities administration experience, but my client will look at candidates with strong Administration/Customer Services skills Excellent communication skills Strong Administration and IT skills Highly organised with the ability to multi-task and prioritise workload effectively. Excellent attention to detail with the ability multi-task and prioritise workload effectively. Benefits : Medicash, Benenden Health Care ( after one year of service), 25 days holiday + Bank Holidays, Parking, Learning & Development Programme, Long Service Award, Pension, company events etc If you have the necessary experience and would like to know more about this role, please send your CV . Due to the location of my client, it is necessary to have access to your own transport Firmin Recruit are an Agency working on behalf of our client
Dec 05, 2025
Full time
Firmin Recruit are delighted to be recruiting for an experienced Facilities Management Assistant/ Coordinator for our established client based in Gillingham, Kent Hours: 9 am - 5.30 pm Monday - Friday The Role: The role is working as a Facilities Management Assistant for a busy and fast-growing Estate Agents. Our client is looking for an experienced Facilities Administrator who is an excellent organiser with good attention to detail and happy to work as part of a team or on your own when necessary. The role will involve dealing with a variety of different people, providing administrative support to the property managers enabling them to manage the company's portfolio of residential block management sites to a high standard. Key Responsibilities: Assisting with all aspect of property management including Repairs, maintenance, and services Telephone liaison with clients, residents, and contractors Composing correspondence Keeping records and files are up to date General property assistant and administration duties Suitable Candidate. The ideal candidate will need previous property or facilities administration experience, but my client will look at candidates with strong Administration/Customer Services skills Excellent communication skills Strong Administration and IT skills Highly organised with the ability to multi-task and prioritise workload effectively. Excellent attention to detail with the ability multi-task and prioritise workload effectively. Benefits : Medicash, Benenden Health Care ( after one year of service), 25 days holiday + Bank Holidays, Parking, Learning & Development Programme, Long Service Award, Pension, company events etc If you have the necessary experience and would like to know more about this role, please send your CV . Due to the location of my client, it is necessary to have access to your own transport Firmin Recruit are an Agency working on behalf of our client
Niyaa people are working with a well-known affordable housing provider in Birmingham who are looking for a Repairs Administrator to join their team on an interim basis. You will receive opportunity for a long-term contract and support the wider organisation. Responsibilities of the Repairs Administrator role: Requesting compliance certificates from third parties, reviewing and scheduling where needed Planning in the work for the operatives Imputing data onto the database and on to spreadsheets Supporting the building safety team with admin Skills needed in this Repairs Administrator role: Strong administrator skills including Excel and Word Background in repairs, compliance or maintenance Social housing experience Experience with planning and scheduling work and actions Benefits of the Repairs Administrator role: 19- 22phr Opportunity for extension Weekly pay Great working environment We are keen to see CVs from Compliance Coordinators, Compliance Administrators, Building Safety Officers, Schedulers and Planners. If this role appeals to you then please apply now or contact Lexie on (phone number removed) or at (url removed)
Dec 05, 2025
Contractor
Niyaa people are working with a well-known affordable housing provider in Birmingham who are looking for a Repairs Administrator to join their team on an interim basis. You will receive opportunity for a long-term contract and support the wider organisation. Responsibilities of the Repairs Administrator role: Requesting compliance certificates from third parties, reviewing and scheduling where needed Planning in the work for the operatives Imputing data onto the database and on to spreadsheets Supporting the building safety team with admin Skills needed in this Repairs Administrator role: Strong administrator skills including Excel and Word Background in repairs, compliance or maintenance Social housing experience Experience with planning and scheduling work and actions Benefits of the Repairs Administrator role: 19- 22phr Opportunity for extension Weekly pay Great working environment We are keen to see CVs from Compliance Coordinators, Compliance Administrators, Building Safety Officers, Schedulers and Planners. If this role appeals to you then please apply now or contact Lexie on (phone number removed) or at (url removed)
Join a dynamic housing association and enjoy the benefits of hybrid working while making a real difference in housing repairs! This role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. You'll work from home part of the time while engaging with the team in Ipswich for collaborative support. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you. Key Responsibilities: Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents Diagnose cases accurately, ensuring the correct information is gathered for each job request Provide clear and concise advice on common repairs and potential troubleshooting steps Log requests into the housing management system, ensuring all details are captured correctly Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards Provide updates to tenants regarding status, expected timelines, and any delays or issues Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams Liaise with internal teams, including, property management, and maintenance, to ensure seamless service delivery Deliver excellent customer service, remaining calm and professional even in challenging situations What We'd Love to See: Previous experience in a customer service or call handling role, ideally within the housing sector. A strong understanding of repair processes and how to effectively manage service requests Excellent communication skills, both verbal and written, with the ability to explain complex information clearly IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently Ability to work independently in a hybrid environment, with a balance of home working and office-based time in Ipswich Hourly Rate: 18 - 20 per hour (via Umbrella) Location: Ipswich, with the benefit of hybrid working-allowing you to work from home while also attending the office for team collaboration and meetings as required. Commuting to Ipswich: Ipswich is easily accessible by both car and public transport, making it a commutable location for individuals in the surrounding areas. The town is well-served by major roads including the A12 and A14, providing quick connections to nearby towns such as Stowmarket, Felixstowe, and Colchester. We would like to speak to anyone who is a Repairs Coordinator/ Administrator, Call Centre Operative, Maintenance Call Handler, Housing Repairs Customer Service Representative. If this role is for you then please apply or contact (url removed)
Dec 05, 2025
Contractor
Join a dynamic housing association and enjoy the benefits of hybrid working while making a real difference in housing repairs! This role offers you the chance to be the first point of contact for tenants, handling maintenance requests, diagnosing issues, and coordinating with operatives to ensure timely resolutions. You'll work from home part of the time while engaging with the team in Ipswich for collaborative support. If you have experience in customer service, housing, or operative coordination, this could be the ideal role for you. Key Responsibilities: Handle incoming calls from tenants reporting repair issues, being the first point of contact for residents Diagnose cases accurately, ensuring the correct information is gathered for each job request Provide clear and concise advice on common repairs and potential troubleshooting steps Log requests into the housing management system, ensuring all details are captured correctly Coordinate with operatives and contractors, ensuring timely response and resolution to maintenance issues Check job progress, ensuring that repairs are completed on schedule and in line with agreed service standards Provide updates to tenants regarding status, expected timelines, and any delays or issues Maintain accurate records of all calls, ensuring data is up-to-date and accessible for future reference Support tenants with queries on service charges and repair-related billing, directing complex issues to appropriate teams Liaise with internal teams, including, property management, and maintenance, to ensure seamless service delivery Deliver excellent customer service, remaining calm and professional even in challenging situations What We'd Love to See: Previous experience in a customer service or call handling role, ideally within the housing sector. A strong understanding of repair processes and how to effectively manage service requests Excellent communication skills, both verbal and written, with the ability to explain complex information clearly IT literate, with experience using housing management systems (e.g., Orchard, Confirm) or similar software Ability to work effectively under pressure, prioritising tasks and managing workloads to meet deadlines Problem-solving skills, with a proactive approach to resolving issues quickly and efficiently Ability to work independently in a hybrid environment, with a balance of home working and office-based time in Ipswich Hourly Rate: 18 - 20 per hour (via Umbrella) Location: Ipswich, with the benefit of hybrid working-allowing you to work from home while also attending the office for team collaboration and meetings as required. Commuting to Ipswich: Ipswich is easily accessible by both car and public transport, making it a commutable location for individuals in the surrounding areas. The town is well-served by major roads including the A12 and A14, providing quick connections to nearby towns such as Stowmarket, Felixstowe, and Colchester. We would like to speak to anyone who is a Repairs Coordinator/ Administrator, Call Centre Operative, Maintenance Call Handler, Housing Repairs Customer Service Representative. If this role is for you then please apply or contact (url removed)
BDS are recruiting for a Property Resilience Administrator based in the Coventry area. The main focus of the role is to provide an efficient administrative support service to the Property Resilience Team, in the delivery of DMC day to day and repairs. You will effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Property Resilience Lead. Other duties will include but are noy limited too; Be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts To be a clear point of contact for any initial job chase or issue relating to core contractors Highlight any issues of contractors not accepting jobs Actively track a jobs progress through the journey and support job to completion Monitor the DMC Inbox and ensure any work or inspections requests are ordered in a timely manner. Working pattern; Hybrid - 3 days in the office, 2 days at Home, Weds and Fridays - 9am to 5pm - 36.25 hours week Pay rate; 13.40ph PAYE- 18.42ph UMB This role is ongoing until the end of March 2026 but could extend following this Apply now for immediate consideration!
Dec 05, 2025
Seasonal
BDS are recruiting for a Property Resilience Administrator based in the Coventry area. The main focus of the role is to provide an efficient administrative support service to the Property Resilience Team, in the delivery of DMC day to day and repairs. You will effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Property Resilience Lead. Other duties will include but are noy limited too; Be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts To be a clear point of contact for any initial job chase or issue relating to core contractors Highlight any issues of contractors not accepting jobs Actively track a jobs progress through the journey and support job to completion Monitor the DMC Inbox and ensure any work or inspections requests are ordered in a timely manner. Working pattern; Hybrid - 3 days in the office, 2 days at Home, Weds and Fridays - 9am to 5pm - 36.25 hours week Pay rate; 13.40ph PAYE- 18.42ph UMB This role is ongoing until the end of March 2026 but could extend following this Apply now for immediate consideration!
Women's Pioneer Housing
Hammersmith And Fulham, London
Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Dec 04, 2025
Full time
Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
New hybrid business support officer job in Birmingham Your new company Birmingham City Council is seeking a dedicated and detail-oriented administrator to support their busy housing team. Your new role In this role, you will be responsible for processing a high volume of hazard-related requests-currently averaging 70-80 per day. Your duties will include logging requests onto the system, booking necessary repairs, and handling a variety of communications via phone and email. You'll also process HHSRS (Housing Health and Safety Rating System) requests, land registry queries, and fire risk assessments. What you'll need to succeed We're looking for someone with strong administrative experience, ideally within social housing or a housing-related organisation. You'll need to be organised, proactive, and comfortable working in a fast-paced environment. Full training will be provided to help you succeed in the role. What you'll get in return This is a full-time position offered on a 3-month temporary basis, with the potential of an extension. The working arrangement is hybrid, with one day per week. The pay rate for this role is £14.12 premium rate per hour, which is paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 03, 2025
Seasonal
New hybrid business support officer job in Birmingham Your new company Birmingham City Council is seeking a dedicated and detail-oriented administrator to support their busy housing team. Your new role In this role, you will be responsible for processing a high volume of hazard-related requests-currently averaging 70-80 per day. Your duties will include logging requests onto the system, booking necessary repairs, and handling a variety of communications via phone and email. You'll also process HHSRS (Housing Health and Safety Rating System) requests, land registry queries, and fire risk assessments. What you'll need to succeed We're looking for someone with strong administrative experience, ideally within social housing or a housing-related organisation. You'll need to be organised, proactive, and comfortable working in a fast-paced environment. Full training will be provided to help you succeed in the role. What you'll get in return This is a full-time position offered on a 3-month temporary basis, with the potential of an extension. The working arrangement is hybrid, with one day per week. The pay rate for this role is £14.12 premium rate per hour, which is paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Maintenance Co-ordinator/Administrator job in Wandsworth - 12-month contract - hybrid working Your new company A fantastic opportunity is available for a Maintenance Co-ordinator/Administrator on a 12-month contract to work for a well-established organisation based in South-West London, Wandsworth, which specialises in energy solutions across the UK. The company prides itself on delivering exceptional service and maintaining strong relationships with clients and partners, and you'll be part of a small, friendly team with hybrid working available, initially 1 day from home and then 2 following probation. Your new role As a Maintenance Co-Ordinator and Administrator, you'll play a key role in ensuring smooth operations by liaising with subcontractors, suppliers, and internal teams. Your responsibilities will include: Managing and updating data on the CRM system. Processing site reports and resolving discrepancies. Organising technicians' diaries and booking appointments. Raising purchase orders and managing stock sheets. Following cases through to resolution with monitoring companies. What you'll need to succeed In order to be considered for this role, you will need experience in maintenance/repairs administration, dealing with engineers or trades people, organising diaries, booking appointments and dealing with queries and complaints over the phone. Experience with numbers, invoicing and Purchase Orders is required and, ideally, you will use some kind of CRM system, be based within a reasonable commute to Wandsworth and on a short notice period as this is a contract position. What you'll get in return In return, you will be offered a 12-month fixed-term contract with the potential to be made permanent after the contract period with a salary of between £28,000 - £32,000 depending on experience. Standard working hours are Monday to Friday 9-5.30pm with an hour's lunch. However, if you wish to have a half an hour lunch, you can work 9-5pm. Hybrid working initially 1 day per week, increasing to 2 after probation. Private medical, generous holidays, annualised bonus and private medical are additional benefits available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 03, 2025
Full time
Maintenance Co-ordinator/Administrator job in Wandsworth - 12-month contract - hybrid working Your new company A fantastic opportunity is available for a Maintenance Co-ordinator/Administrator on a 12-month contract to work for a well-established organisation based in South-West London, Wandsworth, which specialises in energy solutions across the UK. The company prides itself on delivering exceptional service and maintaining strong relationships with clients and partners, and you'll be part of a small, friendly team with hybrid working available, initially 1 day from home and then 2 following probation. Your new role As a Maintenance Co-Ordinator and Administrator, you'll play a key role in ensuring smooth operations by liaising with subcontractors, suppliers, and internal teams. Your responsibilities will include: Managing and updating data on the CRM system. Processing site reports and resolving discrepancies. Organising technicians' diaries and booking appointments. Raising purchase orders and managing stock sheets. Following cases through to resolution with monitoring companies. What you'll need to succeed In order to be considered for this role, you will need experience in maintenance/repairs administration, dealing with engineers or trades people, organising diaries, booking appointments and dealing with queries and complaints over the phone. Experience with numbers, invoicing and Purchase Orders is required and, ideally, you will use some kind of CRM system, be based within a reasonable commute to Wandsworth and on a short notice period as this is a contract position. What you'll get in return In return, you will be offered a 12-month fixed-term contract with the potential to be made permanent after the contract period with a salary of between £28,000 - £32,000 depending on experience. Standard working hours are Monday to Friday 9-5.30pm with an hour's lunch. However, if you wish to have a half an hour lunch, you can work 9-5pm. Hybrid working initially 1 day per week, increasing to 2 after probation. Private medical, generous holidays, annualised bonus and private medical are additional benefits available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Depot Administrator Highway Maintenance Part Time Contract Role 20 Hours flexible 07.30-09.30 start 3.00PM -4.30PM finish x 4 days Confirming road space & Permits prior to repair Assisting with creating job sheets and programming repairs Data Input updating repair schedules Must have good EXCEL experience Liaising with repair teams by email and telephone General administration Working with other systems, but training will be given. Starts ASAP For more details call Mike Ashworth on (phone number removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
Dec 03, 2025
Full time
Depot Administrator Highway Maintenance Part Time Contract Role 20 Hours flexible 07.30-09.30 start 3.00PM -4.30PM finish x 4 days Confirming road space & Permits prior to repair Assisting with creating job sheets and programming repairs Data Input updating repair schedules Must have good EXCEL experience Liaising with repair teams by email and telephone General administration Working with other systems, but training will be given. Starts ASAP For more details call Mike Ashworth on (phone number removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
Building Surveyor North London Salary up to 70k! Are you an experienced Building Surveyor in North London looking for a role where your expertise truly makes an impact? This innovative property management and development company - known for delivering high-quality UK residential schemes - is on the lookout for an experienced Building Surveyor to join their growing team. With a portfolio ranging from smart refurbishments to major new-build developments, they're dedicated to creating places people are proud to live in, while championing quality, compliance, and sustainability at every stage. This is an exciting opportunity for a driven professional who wants to take ownership of meaningful residential projects and help shape the future of a fast-expanding portfolio. You'll be joining a supportive, collaborative team where your ideas are valued, your expertise is trusted, and your work directly contributes to the company's continued success. The Role Reporting to the Deputy Managing Director, you'll deliver expert building surveying and project management services from concept to completion - guiding projects through feasibility, design, procurement, contract administration, delivery, and handover. Key responsibilities as the successful Building Surveyor: Carrying out building condition surveys, defect analysis, and feasibility studies for a variety of residential projects. Producing detailed specifications, schedules of work, and tender documentation. Managing procurement processes and selecting consultants and contractors in line with best practice. Acting as Contract Administrator or Employer's Agent to ensure smooth, compliant project delivery. Monitoring on-site progress, workmanship quality, and health & safety standards. Providing technical advice on building pathology, maintenance strategies, repairs, and compliance matters. Overseeing budgets and offering accurate cost advice and value-engineering solutions. Leading and coordinating multi-disciplinary design and professional teams. Managing change control, risk assessments, and quality assurance processes. Maintaining strong communication with clients, stakeholders, and external consultants. Ensuring all projects are delivered safely, efficiently, and to the highest technical standards. What you bring as the successful Building Surveyor: A degree in Building Surveying, Construction Management, or a related field. Professional membership (MRICS/MCIOB), or working towards it, is a bonus. Proven building surveying experience within the UK residential sector. Solid technical knowledge across construction, refurbishment, and maintenance. Understanding of property legislation and building regulations. Excellent reporting, communication, and client-facing skills. The ability to juggle multiple projects and stay calm under pressure. A proactive mindset and strong leadership qualities. Sound like the next step you've been looking for? Apply today! To find out more about this fantastic opportunity, please contact Georgie Marden. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 02, 2025
Full time
Building Surveyor North London Salary up to 70k! Are you an experienced Building Surveyor in North London looking for a role where your expertise truly makes an impact? This innovative property management and development company - known for delivering high-quality UK residential schemes - is on the lookout for an experienced Building Surveyor to join their growing team. With a portfolio ranging from smart refurbishments to major new-build developments, they're dedicated to creating places people are proud to live in, while championing quality, compliance, and sustainability at every stage. This is an exciting opportunity for a driven professional who wants to take ownership of meaningful residential projects and help shape the future of a fast-expanding portfolio. You'll be joining a supportive, collaborative team where your ideas are valued, your expertise is trusted, and your work directly contributes to the company's continued success. The Role Reporting to the Deputy Managing Director, you'll deliver expert building surveying and project management services from concept to completion - guiding projects through feasibility, design, procurement, contract administration, delivery, and handover. Key responsibilities as the successful Building Surveyor: Carrying out building condition surveys, defect analysis, and feasibility studies for a variety of residential projects. Producing detailed specifications, schedules of work, and tender documentation. Managing procurement processes and selecting consultants and contractors in line with best practice. Acting as Contract Administrator or Employer's Agent to ensure smooth, compliant project delivery. Monitoring on-site progress, workmanship quality, and health & safety standards. Providing technical advice on building pathology, maintenance strategies, repairs, and compliance matters. Overseeing budgets and offering accurate cost advice and value-engineering solutions. Leading and coordinating multi-disciplinary design and professional teams. Managing change control, risk assessments, and quality assurance processes. Maintaining strong communication with clients, stakeholders, and external consultants. Ensuring all projects are delivered safely, efficiently, and to the highest technical standards. What you bring as the successful Building Surveyor: A degree in Building Surveying, Construction Management, or a related field. Professional membership (MRICS/MCIOB), or working towards it, is a bonus. Proven building surveying experience within the UK residential sector. Solid technical knowledge across construction, refurbishment, and maintenance. Understanding of property legislation and building regulations. Excellent reporting, communication, and client-facing skills. The ability to juggle multiple projects and stay calm under pressure. A proactive mindset and strong leadership qualities. Sound like the next step you've been looking for? Apply today! To find out more about this fantastic opportunity, please contact Georgie Marden. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Warranty Administrator Brighouse Salary - £30,000 to £35,000 per annum Monday to Friday 8am to 5pm (1 in 4 Saturday mornings) I am looking for an experienced Warranty Administrator to manage warranty claims for an automotive dealership in the Brighouse area, you will be ensuring accurate and timely processing of claims and related paperwork, while maintaining positive relationships with manufacturers, customers, and internal teams. This role involves a combination of administrative, logistical, and customer service skills. Key Responsibilities: Warranty Claim Management: Processing, submitting, and tracking warranty claims for repairs and replacement parts. Record Keeping: Maintaining detailed records of all warranty claims, payments, and relevant documentation. Communication: Interacting with manufacturers, customers, service departments, and other relevant personnel to ensure smooth claims processing. Compliance: Ensuring all warranty claims adhere to manufacturer guidelines and regulations. Problem Solving: Investigating and resolving any discrepancies or issues related to warranty claims. Parts Management: Coordinating the procurement and return of warranty parts. Customer Satisfaction: Ensuring customers are informed and satisfied with the warranty process. Financial Management: Invoicing warranty jobs and managing warranty debt. Reporting: Generating and analyzing warranty reports to identify trends and areas for improvement. Please apply on line or for further information call Russ at Autoskills UK on (phone number removed) or email an up to date CV to (url removed).
Dec 02, 2025
Full time
Warranty Administrator Brighouse Salary - £30,000 to £35,000 per annum Monday to Friday 8am to 5pm (1 in 4 Saturday mornings) I am looking for an experienced Warranty Administrator to manage warranty claims for an automotive dealership in the Brighouse area, you will be ensuring accurate and timely processing of claims and related paperwork, while maintaining positive relationships with manufacturers, customers, and internal teams. This role involves a combination of administrative, logistical, and customer service skills. Key Responsibilities: Warranty Claim Management: Processing, submitting, and tracking warranty claims for repairs and replacement parts. Record Keeping: Maintaining detailed records of all warranty claims, payments, and relevant documentation. Communication: Interacting with manufacturers, customers, service departments, and other relevant personnel to ensure smooth claims processing. Compliance: Ensuring all warranty claims adhere to manufacturer guidelines and regulations. Problem Solving: Investigating and resolving any discrepancies or issues related to warranty claims. Parts Management: Coordinating the procurement and return of warranty parts. Customer Satisfaction: Ensuring customers are informed and satisfied with the warranty process. Financial Management: Invoicing warranty jobs and managing warranty debt. Reporting: Generating and analyzing warranty reports to identify trends and areas for improvement. Please apply on line or for further information call Russ at Autoskills UK on (phone number removed) or email an up to date CV to (url removed).
Warranty Administrator - Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client, the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction. Responsibilities - Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate. Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection. Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off. Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible. Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate. Inspect parts returned under warranty and maintain a record of such inspections. Help ensure efficient progress of warranty jobs through the workshop. Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures. Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records The individual - Ability to assess and report on warranty repairs. Previous warranty experience essential Excellent administrative skills Detailed working knowledge of the warranty process Numerate and articulate to the clerical level required Excellent accuracy Organised and confident Strong attention to detail and accuracy Good communicator both written and verbal IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Dec 02, 2025
Full time
Warranty Administrator - Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client, the role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction. Responsibilities - Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate. Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection. Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off. Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible. Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate. Inspect parts returned under warranty and maintain a record of such inspections. Help ensure efficient progress of warranty jobs through the workshop. Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures. Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records The individual - Ability to assess and report on warranty repairs. Previous warranty experience essential Excellent administrative skills Detailed working knowledge of the warranty process Numerate and articulate to the clerical level required Excellent accuracy Organised and confident Strong attention to detail and accuracy Good communicator both written and verbal IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Administrator (Asset Management) Salary: £29,770 per annum plus eligibility to earn up to 5% performance related bonus Contract: Fixed-term Contract until June 2026 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Administrator to join our Asset Management team and provide support to ensure an effective repairs service is provided to all Newlon residents. You will have a wide range of administrative duties including sending out letters, updating cases, monitoring work emails, making after care calls and satisfaction surveys, data entry, uploading certificates and assisting in meetings. You will also be required to handle customer enquiries that relate to these areas of work. With proven experience of working in a customer-led service environment, dealing successfully with appointment bookings and customer complaints, you will have first class customer service and communication skills with the ability to deal with awkward customers and express yourself clearly. Good IT and database skills are also essential, along with an understanding of repair issues relating to maintenance of properties. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the link. Closing date: 23:59 on Tuesday 9 December 2025. Online assessments will be held between Friday 12 and Sunday 14 December 2025. Interviews will be held in-person at our offices in Hale Village on Wednesday 17 December 2025. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Dec 01, 2025
Full time
Administrator (Asset Management) Salary: £29,770 per annum plus eligibility to earn up to 5% performance related bonus Contract: Fixed-term Contract until June 2026 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Administrator to join our Asset Management team and provide support to ensure an effective repairs service is provided to all Newlon residents. You will have a wide range of administrative duties including sending out letters, updating cases, monitoring work emails, making after care calls and satisfaction surveys, data entry, uploading certificates and assisting in meetings. You will also be required to handle customer enquiries that relate to these areas of work. With proven experience of working in a customer-led service environment, dealing successfully with appointment bookings and customer complaints, you will have first class customer service and communication skills with the ability to deal with awkward customers and express yourself clearly. Good IT and database skills are also essential, along with an understanding of repair issues relating to maintenance of properties. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the link. Closing date: 23:59 on Tuesday 9 December 2025. Online assessments will be held between Friday 12 and Sunday 14 December 2025. Interviews will be held in-person at our offices in Hale Village on Wednesday 17 December 2025. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
Dec 01, 2025
Full time
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
Administrator Property Administrator / Administration Assistant / Property Management Assistant - Leading Property Business / Bristol / Training provided Are you a proven Administrator, Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in Bristol (Westbury on trym)? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Overview Our client, a UK Top 20 Residential Management client (voted great places to work UK) known for its exceptional training, is seeking a highly organised Administration Assistant to join their established team in Bristol (Westbury-on-Trym). This is a dedicated back-office support role perfect for a proven administrator seeking career stability and professional development within the Property sector. Whats on offer? Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 28k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include (full training provided): Service Charge Administration: Supporting the team with document management and data input relating to annual budgets and service charge accounts. Contractor & Maintenance Coordination: Efficiently organising, scheduling, and tracking external contractors for essential repairs and reactive maintenance. Data Management: Accurate data entry and maintenance using the in-house CRM and property management software. Customer/Tenant Liaison: Responding promptly and professionally to general customer/tenant queries via email, providing clear administrative support . Compliance & Documentation: Managing lease-related documents, processing insurance claims, and ensuring organised document filing. Financial Administration: Assisting with budget controls and processing invoices. Office/Diary Support: General office support, diary management, and managing key releases. Experienced Required: Proven Administration Experience: A minimum of 2+ years experience in a busy Office Support, Administrative Assistant, or Coordinator role. IT Proficiency: High proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and proven experience using CRM or Database Management Systems . Soft Skills: Exceptional attention to detail, highly organized, and strong written and verbal communication skills ( Customer Service excellence ). Mindset: A strong desire to build a long-term career in the stable and regulated UK Property Management sector. Desired (But Not Essential) : Previous exposure to the Leasehold, Property, or Housing related sectors. If you are an experienced Administrator, Office Coordinator, or Administration Assistant looking to secure a new and exciting career path with a leading UK property firm, please apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 01, 2025
Full time
Administrator Property Administrator / Administration Assistant / Property Management Assistant - Leading Property Business / Bristol / Training provided Are you a proven Administrator, Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in Bristol (Westbury on trym)? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Overview Our client, a UK Top 20 Residential Management client (voted great places to work UK) known for its exceptional training, is seeking a highly organised Administration Assistant to join their established team in Bristol (Westbury-on-Trym). This is a dedicated back-office support role perfect for a proven administrator seeking career stability and professional development within the Property sector. Whats on offer? Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 28k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include (full training provided): Service Charge Administration: Supporting the team with document management and data input relating to annual budgets and service charge accounts. Contractor & Maintenance Coordination: Efficiently organising, scheduling, and tracking external contractors for essential repairs and reactive maintenance. Data Management: Accurate data entry and maintenance using the in-house CRM and property management software. Customer/Tenant Liaison: Responding promptly and professionally to general customer/tenant queries via email, providing clear administrative support . Compliance & Documentation: Managing lease-related documents, processing insurance claims, and ensuring organised document filing. Financial Administration: Assisting with budget controls and processing invoices. Office/Diary Support: General office support, diary management, and managing key releases. Experienced Required: Proven Administration Experience: A minimum of 2+ years experience in a busy Office Support, Administrative Assistant, or Coordinator role. IT Proficiency: High proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and proven experience using CRM or Database Management Systems . Soft Skills: Exceptional attention to detail, highly organized, and strong written and verbal communication skills ( Customer Service excellence ). Mindset: A strong desire to build a long-term career in the stable and regulated UK Property Management sector. Desired (But Not Essential) : Previous exposure to the Leasehold, Property, or Housing related sectors. If you are an experienced Administrator, Office Coordinator, or Administration Assistant looking to secure a new and exciting career path with a leading UK property firm, please apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Vehicle Technician required for an independent garage The Recruitment Solution have a rare opportunity for an experienced Vehicle Technician to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have removed the traditional bonus, and pay a higher basic, so that you can concentrate on quality. Vehicle Technician Requirements: • You must be a fully qualified Vehicle Technician, Minimum Level 3 (NVQ or City & Guilds etc) • You must possess your own Tools • As well as scheduled servicing you will be experienced in diagnostics • Hold a Full Drivers Licence. • MOT Licence for class 4 and 7 would be an advantage but not essential. If you have the relevant experience my client is seeking, please forward your CV to (url removed). You can call the office on (phone number removed) or why not call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Nov 28, 2025
Full time
Vehicle Technician required for an independent garage The Recruitment Solution have a rare opportunity for an experienced Vehicle Technician to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have removed the traditional bonus, and pay a higher basic, so that you can concentrate on quality. Vehicle Technician Requirements: • You must be a fully qualified Vehicle Technician, Minimum Level 3 (NVQ or City & Guilds etc) • You must possess your own Tools • As well as scheduled servicing you will be experienced in diagnostics • Hold a Full Drivers Licence. • MOT Licence for class 4 and 7 would be an advantage but not essential. If you have the relevant experience my client is seeking, please forward your CV to (url removed). You can call the office on (phone number removed) or why not call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.