The Francis Crick Institute
Details of the role: Working pattern: This is a full time permanent hybrid (4 days a week onsite) role on Crick terms and conditions of employment. Salary: From £43,000 with benefits, subject to skills and experience Application closing date: 15th of February 2026 at 23.59 About us The Francis Crick Institute is Europe s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. About the role We are seeking an experienced and methodical Facilities Management Operations Analyst (CAFM & Ops) known internally as CAFM and Ops Performance Analyst, to join us here at the Francis Crick Institute. This role will be a key part of the facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters. You will play a key role overseeing asset management and maintenance scheduling through our CAFM system (Planon), keeping operations efficient and uninterrupted. You ll use the CAFM system to monitor performance, produce KPI dashboards, and drive process improvements and system upgrades. This is a pivotal role where your work will safeguard and strengthen the environment that enables ground breaking discoveries. What you will be doing At the Crick, you will: Be an operational owner and system administrator for the Crick s CAFM system (Planon) Provide Management information to Department Heads and Service Leads, extract and manipulate data from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured. Maintain the Planon system to ensure the Crick CAFM system remains at optimal performance and is fully supported. Identify, develop and manage continual improvements (including system version upgrades) to the CAFM system Support site audits of building and science equipment to ensure all recorded asset data is current and accurate. About you You will have: Experience of interrogating and reporting with CAFM systems and other Facilities related software packages Experience in Power BI development, including data modelling, DAX, and creating and maintaining live dashboards with automated refresh using DirectQuery or live connections Experience of developing, building and presenting management reports and supporting dashboards Operational experience in managing / reporting on maintenance performance KPI s/SLAs Experience of working with Hard and Soft Facilities operational environments Experience of using the Planon CAFM platform (Desirable) Minimum Criteria About Working at the Crick Our values Everyone who works at the Crick has a valuable role to play in advancing the Crick s mission and shaping our culture We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We re not afraid to do things differently. We are open. We re highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial. We show respect for one another, work cooperatively and support the wider community. At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. What will you receive? At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays. Pension Scheme: Defined contribution pension with employer contributions of up to 16%. Health & Well-being: 24/7 GP consultation services. Occupational health services and mental health support programs. Eye care vouchers and discounted healthcare plans. Work-Life Balance: Back-up care for dependents. Childcare support allowance. Annual leave purchase options. Crick Networks offering diverse groups support, community and inclusive social events. Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts. Subsidised on-site restaurant and social spaces for team interaction. Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.
Details of the role: Working pattern: This is a full time permanent hybrid (4 days a week onsite) role on Crick terms and conditions of employment. Salary: From £43,000 with benefits, subject to skills and experience Application closing date: 15th of February 2026 at 23.59 About us The Francis Crick Institute is Europe s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. About the role We are seeking an experienced and methodical Facilities Management Operations Analyst (CAFM & Ops) known internally as CAFM and Ops Performance Analyst, to join us here at the Francis Crick Institute. This role will be a key part of the facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters. You will play a key role overseeing asset management and maintenance scheduling through our CAFM system (Planon), keeping operations efficient and uninterrupted. You ll use the CAFM system to monitor performance, produce KPI dashboards, and drive process improvements and system upgrades. This is a pivotal role where your work will safeguard and strengthen the environment that enables ground breaking discoveries. What you will be doing At the Crick, you will: Be an operational owner and system administrator for the Crick s CAFM system (Planon) Provide Management information to Department Heads and Service Leads, extract and manipulate data from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured. Maintain the Planon system to ensure the Crick CAFM system remains at optimal performance and is fully supported. Identify, develop and manage continual improvements (including system version upgrades) to the CAFM system Support site audits of building and science equipment to ensure all recorded asset data is current and accurate. About you You will have: Experience of interrogating and reporting with CAFM systems and other Facilities related software packages Experience in Power BI development, including data modelling, DAX, and creating and maintaining live dashboards with automated refresh using DirectQuery or live connections Experience of developing, building and presenting management reports and supporting dashboards Operational experience in managing / reporting on maintenance performance KPI s/SLAs Experience of working with Hard and Soft Facilities operational environments Experience of using the Planon CAFM platform (Desirable) Minimum Criteria About Working at the Crick Our values Everyone who works at the Crick has a valuable role to play in advancing the Crick s mission and shaping our culture We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We re not afraid to do things differently. We are open. We re highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial. We show respect for one another, work cooperatively and support the wider community. At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. What will you receive? At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays. Pension Scheme: Defined contribution pension with employer contributions of up to 16%. Health & Well-being: 24/7 GP consultation services. Occupational health services and mental health support programs. Eye care vouchers and discounted healthcare plans. Work-Life Balance: Back-up care for dependents. Childcare support allowance. Annual leave purchase options. Crick Networks offering diverse groups support, community and inclusive social events. Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts. Subsidised on-site restaurant and social spaces for team interaction. Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.
Story Terrace Inc.
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role To lead the Client Services team in Yoti, establishing the process and structures required to ensure Yoti Customers receive a high-quality service during their technical and non-technical interactions and maintaining strong relationships. This role is responsible for strategic oversight and operations and is accountable for maintaining a seamless, positive client experience. Role Dimensions Reporting to the Chief Sales Officer; managing a team of 5-20 staff across Client, Customer Success and Integrations in the UK, US and India. This is a 1 year maternity leave cover, upon completion, there might be a possibility of it becoming a permanent role. Principal Responsibilities (main aspects of the role) Build a new department and establish OKR's and key processes that will ensure the efficient allocation of the team's time, skills, and resources. This will be a senior role in the Sales/GTM function. The individual will be responsible for managing senior stakeholders internally and externally and driving significant change in the organisation. Set a global vision and strategic plans for the function, focusing on driving product adoption, leading a culture of positive customer experience, driving growth by encouraging full facility utilisation, and setting retention improvements. Structure and lead all pre-sales, project, technical, and post-sales success activities with our client base. Act as the primary point of contact for high-profile clients, addressing concerns and resolving issues. Create scalable processes for managing all our Enterprise Client projects. Create an engaging and compelling team and culture that enables high levels of customer satisfaction. Provide management and mentorship to team members, complete performance reviews, provide regular feedback and guidance, address performance concerns in a timely fashion, and support career growth. This individual will be responsible for building on the strong Client Services foundations within Yoti and assembling a dynamic and scalable team that is capable of ensuring we deliver the right solutions and services for our clients in a repeatable, measured format. Drive and manage the team to help and train customers to get the most out of the Yoti product suite and improve the customer journey. To lead the development of any supporting content and materials internally and externally. To encourage customer feedback through direct questioning and/or customer surveys and report on this to PMT & CMT Provide in-depth analysis and develop a suite of reports to be delivered to PMT & CMT that track operational practices, individual and team performance and give an overview of the teams' KPIs and targets. Be a point of escalation for any issues or questions and work closely with product teams to fix issues raised by customers promptly. Knowledge, Skills, Qualifications and Experience 10 Years+ of SaaS Solutions and delivery experience Have managed multi-disciplinary teams in a service, support and/or delivery role A detail orientated process driven individual who is capable of creating repeatable scalable teams 5+ years of people management and recruitment experience Working as part of a high performing team you will be an effective communicator who can quickly comprehend complex technical issues and translate them into simple solutions Excellent understanding of technology and live service operations. Self starter - ability to perform without supervision. Commercially-minded - able to take decisions based on business needs, and aware of when such decisions must be escalated. Interview Process Stage 1 - Talent acquisition team member (30 minutes) Stage 2 - Call with Chief Sales Officer / Director of Client Services (45 minutes) Stage 3 - In person/Virtual interview with a panel (90 minutes) Stage 4 - In person interview with Chief Sales Officer and Chief Financial/Operating Officer (60 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases. We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Purpose of the Role To lead the Client Services team in Yoti, establishing the process and structures required to ensure Yoti Customers receive a high-quality service during their technical and non-technical interactions and maintaining strong relationships. This role is responsible for strategic oversight and operations and is accountable for maintaining a seamless, positive client experience. Role Dimensions Reporting to the Chief Sales Officer; managing a team of 5-20 staff across Client, Customer Success and Integrations in the UK, US and India. This is a 1 year maternity leave cover, upon completion, there might be a possibility of it becoming a permanent role. Principal Responsibilities (main aspects of the role) Build a new department and establish OKR's and key processes that will ensure the efficient allocation of the team's time, skills, and resources. This will be a senior role in the Sales/GTM function. The individual will be responsible for managing senior stakeholders internally and externally and driving significant change in the organisation. Set a global vision and strategic plans for the function, focusing on driving product adoption, leading a culture of positive customer experience, driving growth by encouraging full facility utilisation, and setting retention improvements. Structure and lead all pre-sales, project, technical, and post-sales success activities with our client base. Act as the primary point of contact for high-profile clients, addressing concerns and resolving issues. Create scalable processes for managing all our Enterprise Client projects. Create an engaging and compelling team and culture that enables high levels of customer satisfaction. Provide management and mentorship to team members, complete performance reviews, provide regular feedback and guidance, address performance concerns in a timely fashion, and support career growth. This individual will be responsible for building on the strong Client Services foundations within Yoti and assembling a dynamic and scalable team that is capable of ensuring we deliver the right solutions and services for our clients in a repeatable, measured format. Drive and manage the team to help and train customers to get the most out of the Yoti product suite and improve the customer journey. To lead the development of any supporting content and materials internally and externally. To encourage customer feedback through direct questioning and/or customer surveys and report on this to PMT & CMT Provide in-depth analysis and develop a suite of reports to be delivered to PMT & CMT that track operational practices, individual and team performance and give an overview of the teams' KPIs and targets. Be a point of escalation for any issues or questions and work closely with product teams to fix issues raised by customers promptly. Knowledge, Skills, Qualifications and Experience 10 Years+ of SaaS Solutions and delivery experience Have managed multi-disciplinary teams in a service, support and/or delivery role A detail orientated process driven individual who is capable of creating repeatable scalable teams 5+ years of people management and recruitment experience Working as part of a high performing team you will be an effective communicator who can quickly comprehend complex technical issues and translate them into simple solutions Excellent understanding of technology and live service operations. Self starter - ability to perform without supervision. Commercially-minded - able to take decisions based on business needs, and aware of when such decisions must be escalated. Interview Process Stage 1 - Talent acquisition team member (30 minutes) Stage 2 - Call with Chief Sales Officer / Director of Client Services (45 minutes) Stage 3 - In person/Virtual interview with a panel (90 minutes) Stage 4 - In person interview with Chief Sales Officer and Chief Financial/Operating Officer (60 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre-employment checks If your application is successful please be aware that as part of our pre-employment checks: We will check your details against fraud prevention databases. We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e-mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
