50 jobs found

Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22.2 per week Salary: £29,064 - £31,537 (pro rata) Closing Date: Sunday 21st December 2025 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Resident Engagement Officer - The Role: You will collaborate with the Community Investment Manager to spearhead the development of a modern and flexible approach to tenant and leaseholder engagement. Working closely with our Community Investment Manager, you ll support the delivery of high-quality engagement that meets the standards set by the Regulator of Social Housing. Resident Engagement Officer - Responsibilities: - Plan and deliver a customer-focused, resident engagement service with tenants and leaseholders - Manage the existing tenant panel and leaseholder panel, including arranging and chairing meetings, recruiting new members, arranging necessary training, and keeping clear records of meetings - Embed a culture of tenant engagement across housing services teams, providing coaching, training and advice for colleagues on best practice - Expand and diversify the current tenant and leaseholder engagement offer to include policy reviews, scrutiny reviews, complaints support, and input into budgeting - Ensure accountability by following up on recommendations made by engaged tenants and reporting back on progress - Deliver tenant engagement events, draft annual reports and newsletters, and keep the website Updated Resident Engagement Officer - You: - A passion for tenant engagement and an understanding of how it drives service improvements - Able to demonstrate positive outcomes when working with community groups - Able to demonstrate a commitment to equality and diversity - Excellent written and verbal communication skills and the ability to build positive relationships - IT skills to optimise digital engagement, communications and agile working - Ability to produce clear agendas and minutes from meetings, as well as other administrative duties relating to the role - Is customer focussed, responsive, and co-operative with customers Resident Engagement Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: Sunday 21st December 2025 To submit your application for this exciting Resident Engagement Officer opportunity, please click on Apply now!

Business Support Officer Location: Hanslope Park, Milton Keynes (Hybrid - 3 days in office) Hours: Full-time, 37 hours per week Pay Rate: 14.68 per hour Contract: Temporary until March 2026 (possible extension) Security Clearance Required: Successful candidates must undergo security vetting (approx. 8-10 weeks) About the Role Brook Street are recruiting on behalf of our government client for a Business Support Officer to join the Strategy, Performance & Governance team. This is a varied and fast-paced position, providing essential business support across a wide range of activities. You'll play a key role in driving compliance, supporting legislation and customer engagement, and facilitating the purchase of goods and services. You'll work with multiple stakeholders across the organisation, balancing priorities and adapting quickly to new challenges. This is an excellent opportunity to develop new skills, broaden your experience, and make a real impact in a supportive team environment. Key Responsibilities Maintain the contractor database and manage contract extensions and terminations. Process contractor timesheets, maintain receipting spreadsheets, and liaise with Accounts Payable to ensure timely payments. Administer mobile communications assets, maintaining accurate records and coordinating orders and returns. Support compliance activity across the business, acting as a central point of contact for queries and reminders. Manage information assets in line with FCDO Services policies and data protection legislation. Raise requisitions and manage purchases in line with the Purchase2Pay process. Act as a Government Procurement Card holder and reconcile transactions. Serve as a liaison point for recruitment and purchasing queries, supporting collaboration across teams. Manage recruitment, procurement, and financial data in compliance with audit and retention requirements. Support Business Continuity and Health & Safety activities for the team. Provide secretarial and administrative support to meetings and boards. Compile management information and contribute to continual service improvement initiatives. Review shared mailboxes, allocate correspondence, and ensure smooth workflow. About You We're looking for a resilient, organised, and proactive individual with strong attention to detail. You'll be confident working at pace, managing multiple priorities, and building effective working relationships across teams. Previous experience in business support, administration, or a similar role within a government or corporate environment would be advantageous. Security Clearance: Must be a British Citizen (or hold dual nationality) Must have been resident in the UK for at least 2 of the last 5 years Will be required to undergo SC clearance (if not already held) Interested? Apply now to join a respected government organisation and play an integral role in supporting key business functions. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details

Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Purpose of Job: To be responsible to the Corporate Community Engagement Lead for: i) Making certain that residents have opportunities to engage and are at the heart of Royal Greenwichs plans, service developments and improvements ii) Supporting the use of innovative solutions for community engagement that are seen as industry leading iii) Ensuring engagement activity is delivered within agreed quality an click apply for full job details

Waste & Recycling Project Officer Salary: 30,000 per annum plus Veolia benefits Hours: 40 hours per week, Monday to Friday 8.30am - 5.00pm Location: Clay Lane Depot, High Wycombe, SL7 3DJ (including travel to London Road and Dropmore Road depots) Fixed-Term Contract - End Date: 31/01/2027 When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; - 25 days of annual leave - Access to our people's pension scheme - Free physiotherapy service - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - Ongoing training and development opportunities, allowing you to reach your full potential - 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing; Develop strategies for reducing contamination of residential recycling streams Lead projects to encourage compliance with new Simpler Recycling legislation Work collaboratively with Buckinghamshire Council Officers to develop and deliver projects Conduct site visits and area assessments to identify problem zones and improvement opportunities. Engage in community outreach and engagement activities. Document and track community feedback and suggestions. Develop and maintain project documentation, progress reports and action plans. Implement standardised processes for data collection and reporting. Monitor project timelines and ensure deliverables are met. Perform geographic area analysis and needs assessment. Handle project documentation and reporting responsibilities. Manage stakeholder relationship management. Focus on sustainable solution development. Conduct compliance monitoring and tracking. Coordinate cross-functional team activities. Prepare effective communication material for residents. Prepare reports and present information. Deliver service training to operational waste and recycling collection crews. What we're looking for; Essential Full UK Driving Licence. Good understanding of Google Suite, specifically Slides, Sheets & Docs. Good attention to detail skills Excellent verbal and written communication skills Desirable Prior experience of knowledge of the Waste Industry. Understanding of behaviour change and environmental communication projects. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Could this be your most rewarding role yet? Become a Lleol (local) Foster Carer with Flintshire County Council Annual Fee: £50,000 + up to £13,453.96 in Weekly Allowances Plus, additional payments for holidays, birthdays & Christmas You ve built a career supporting others But have you ever thought about doing it from your own home and truly changing a life forever? We re looking for people with passion, patience, and experience to take the next step not just into another job, but into a whole new way of making a difference. This is fostering but not as you know it. This is Lleol Fostering . Lleol means local in Welsh and with fostering maintaining locality is hugely important. There are children and young people in and around the Flintshire area who need something more than just a traditional fostering placement. They need time, patience, expertise and above all someone who will believe in them and fight their corner. We are looking for extraordinary people to join us as Lleol Foster Carers including those who have worked as Education Welfare Officers , helping to support children s attendance, engagement, and wellbeing in education. If you ve worked to remove barriers to learning and supported families to create stability and positive routines, your experience could offer a child the one thing they need most a safe, therapeutic home where they can grow and thrive. What makes Lleol Foster Carers different? This is a specialist fostering role supporting young people who are leaving high-support settings like residential care and helping them to transition to family life as smoothly as possible. We take a therapeutic approach to professional parenting, giving you every opportunity to develop your skills through full training, exceptional support, and a team walking alongside you every step of the way. What You ll Receive as a Lleol Foster Carer: £50,000 Annual Fee recognising your dedicated time, skill & commitment Up to £258.79 Weekly Fostering Allowance (over £13,453 annually) Additional Allowances for Birthdays, Holidays & Christmas Access to a linked Lleol Support Foster Carer for practical help and respite 50% discount on your Council Tax payments Therapeutic Training & Qualifications Membership to The Fostering Network Access to the Mockingbird Support Model Blue Light Card membership access to more than 15,000 discounts nationwide Reward & Recognition via the CareFriends App Regular Wellbeing events & Peer Support groups Could You Be a Lleol Foster Carer? We re looking for individuals or couples who: Have professional or personal experience in supporting children & young people Can provide a nurturing, therapeutic home environment Have at least one spare bedroom that can be dedicated to fostering Hold a full driving licence Are able to offer their full-time commitment to this role Can work as part of a professional team, attend meetings, and engage in training Are resilient, reflective, and ready to parent in a new and guided way Are open to registering as self-employed Ideally, you won t have other children under 16 living in your home (though exceptions may apply dependent on individual fostering experience). This Could Be the Career Change You Never Knew You Were Ready For. If you ve worked as a: Education Welfare Officer Attendance Officer Family Support Worker School Liaison Officer then your skills in promoting stability, education engagement, and family support could make you an outstanding foster carer. Interested in finding out more about becoming a Lleol Foster Carer in Flintshire? This is a unique opportunity to do what you do best but in a role where you can give children what no setting ever can: family, belonging, and the stability of a loving home.

The Building Safety Team Leader provides day-to-day leadership to Building Safety Officers, ensuring higher risk buildings (HRBs) are safe, compliant and well-managed under the Building Safety Act. The role is focused on protecting residents, delivering excellent customer service and embedding a strong safety culture across the organisation. About the role You will lead a small specialist team responsible for monitoring and reporting on all aspects of building safety in HRBs, maintaining on-site presence and making sure safety cases, building safety files and life safety systems are up to date and effective. You will be a visible leader on site, setting clear objectives, supporting colleagues in the field and acting as the main point of contact for building safety matters for residents and external stakeholders. Working closely with the Building Safety Manager, Property Services, Servicing Compliance and Customer service teams, you will coordinate checks, audits, resident engagement and incident response to ensure statutory duties are met and a positive safety culture is promoted. Key responsibilities Lead and line manage Building Safety Officers, setting objectives, monitoring performance and ensuring an on-site presence in all HRBs. Ensure daily, weekly, monthly and annual building safety checks are completed, recorded and reported, including life safety systems, fire safety measures and mechanical plant and equipment. Maintain up-to-date building safety cases and contribute to the change control process, reviewing planned works, identifying defects and supporting colleagues with technically sound solutions. Act as a main point of contact for residents, contractors, managing agents, fire and rescue services and other stakeholders on building safety issues, including attending meetings and supporting resident building safety groups. Support incident management and escalation processes, responding flexibly to emergencies to minimise risk and disruption for residents. Work with internal teams to develop resident-friendly fire safety information, training and communication channels, and to involve residents in monitoring services. About you You will have a strong understanding of building and fire safety in a social housing context and experience of risk and compliance management. You are confident leading a motivated team, can handle complex and challenging situations, and are comfortable working across multiple sites with competing priorities. A fire door inspection qualification and/or a health and safety qualification are desirable, alongside experience managing data and records accurately. You will be an effective communicator with a clear, calm and customer-focused approach, able to build strong relationships with residents, colleagues, contractors and external partners. Competence using digital systems, smartphones and tablets is essential, as is the ability to travel to HRBs and offices as required.

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

Maintenance Support Co- Ordinator £27,540 per annum Chester - Hybrid (2 days per week in the office) Permanent, Full time 35 hours per week About You Do you have the drive to make a difference by living our values every day to help us ensure we keep residents safe in their homes? It s an exciting time to join us. With experience in a similar role, you ll be great with data processing and be a great communicator. You ll assist our team with Providing effective administrative support to the Maintenance and Assets teams. Dealing with incoming queries from various sources. Assisting officers within the team to ensure delivery of a customer focused service within target timescales and Muir s service standard. Liaising with stakeholders and residents to track repairs and keep accurate records of all correspondence. Administration of Responsive Repairs, Emergency follow on works, Void Properties, Compliance, Planned and Cyclical Contract Management, Vehicle fleet management and process works order invoices. Assisting in the administration of individual projects and to monitor progress of contracts within the Association s approved maintenance programmes. Report on deviations or problems associated with any contract in operation. Assisting in the administration of Lightfoot Street maintenance. Maintaining effective data management systems, policies, processes and programmes. You will be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Asset Management Team to enhance service delivery and customer experience. You ll need to submit a CV and supporting statement telling us about you and why you're right for the job. The closing date for applications is 9th December at 5.00pm Benefits Here are just some of the reasons we think you would enjoy a Career at Muir We offer a great salary and benefits We are serious about health and wellbeing We are committed to living our values every day We are committed to Equality, Diversity & Inclusion We offer a strong work/life balance, including hybrid working We are committed to high colleague engagement Just a quick note before you apply we d love to hear your own thoughts and experiences, so please don t use AI tools to write your application. It s important to us that we get a real sense of you and what you would bring to the role.

Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)

Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.

Job Role :- Complaints Officer Hybrid :- 3 Days in the Office, 2 from home Contract Length :- 6 Months Pay :- 17.33 Umbrella Job Description is below: We are looking for an experienced complaint hander to grow a new customer experience team, key tasks will be Log and formally acknowledge resident complaints in line with council procedures. Engage with complainants to ensure a clear understanding of the issue and their desired resolution. Thoroughly investigate complaints by reviewing case histories and liaising with relevant teams to reach fair and informed decisions. Collaborate with service teams to help achieve appropriate resolutions and remedies for residents. Draft written responses that are clear, concise, and empathetic. Follow up to ensure we complete promised actions and keep residents well informed. Conduct detailed root-cause analysis to help the council learn from mistakes and identify opportunities to improve our services. Ensure we handle all complaints within the timelines and standards set out in council policies and ombudsman codes. Take a customer and resolution-focused approach to all complaint handling activities. Promote a positive complaints culture across the council through constructive engagement with colleagues in all services.

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office

Project Worker We are seeking a compassionate and motivated Project Worker to join our Supported Housing team, helping residents build independence and brighter futures. Position: Project Worker Location: Southend-on-Sea Hours: Full-time, 37 hours per week (including evenings, weekends and Bank Holidays on a rota basis) Salary: £27,054 rising to £29357 Contract: Permanent Closing date: 15/12/25 Interviews: 22/12/25 About the Job As a Project Worker, you will provide practical advice, support and housing management to residents living in our supported accommodation. You will play a vital role in helping people affected by homelessness to sustain tenancies, improve wellbeing and develop essential life skills. Managing a caseload, undertaking assessments, support plans and reviews. Building positive, trusting relationships with residents and tailoring support packages to individual needs. Supporting residents with welfare, housing, benefits and legal rights. Encouraging engagement with health, mental health and addiction services. Helping residents develop independent living skills such as budgeting, cooking and personal care. Ensuring properties are safe, secure and compliant with health & safety standards. Maintaining accurate case files and database records for monitoring and reporting. Working collaboratively with partner agencies and attending joint meetings. Providing evening and weekend cover across sites as part of the rota. About You Knowledge of homelessness issues and the challenges faced by those affected. Clear communication skills, applying trauma-informed approaches. The ability to establish trust, identify safeguarding concerns and respond appropriately. Confidence to work independently as well as collaboratively within a team. Patience, resilience and self-control in challenging situations. Flexibility to work evenings, weekends and Bank Holidays. A qualification such as NVQ Level 3 in Health & Social Care, Housing or IAG is desirable, alongside experience of partnership working and applying health & safety guidance. Other roles you may have experience of could include Housing Support Worker, Supported Housing Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Key Worker, Resettlement Worker, Community Support Worker.