Area Manager Up to 70,000 + Car, Bonus & Benefits Our client, a leading organisation within the retail sector, is seeking an Area Manager to oversee a portfolio of stores. This role is ideal for an experienced multi-site retail leader who thrives in a fast-paced environment and is passionate about driving performance, developing people, and delivering outstanding commercial results. Area Manager Role Overview The Area Manager will be responsible for leading and inspiring store teams to achieve sales, service, and operational excellence across their area. The successful candidate will play a key role in maximising profitability, maintaining brand standards, and building a strong culture of collaboration and performance. A rea Manager Responsibilities Lead, coach, and develop Store Managers and their teams to deliver strong commercial and operational outcomes. Drive sales and profitability through effective business planning, performance management, and execution. Ensure consistent delivery of exceptional customer service and compliance with brand and operational standards. Partner with internal stakeholders to optimise people, product, and operational opportunities. Foster an inclusive, positive, and high-performing culture that supports engagement and continuous improvement. Identify and develop internal talent to create a strong pipeline for future growth. Support recruitment, onboarding, and retention of high-calibre team members. Proven track record in multi-site retail management, ideally within a well-known or fast-paced brand. Strong leadership, coaching, and people development skills. Commercially astute with a focus on delivering results through operational excellence. Strategic and adaptable, with the ability to balance people and performance priorities. Full driving licence and flexibility to travel within the area. What's on Offer Competitive salary up to 70,000 Company car, bonus, and comprehensive benefits package Opportunity to lead a diverse area portfolio and make a measurable impact on business success. Access to leadership development programmes and involvement in projects and strategic initiatives. Zachary Daniels is a specialist recruitment consultancy operating nationally and internationally across: Retail Operations Buying Merchandising Ecommerce HR Finance Property Marketing Supply Chain Senior Appointments BBBH34734
Apr 05, 2026
Full time
Area Manager Up to 70,000 + Car, Bonus & Benefits Our client, a leading organisation within the retail sector, is seeking an Area Manager to oversee a portfolio of stores. This role is ideal for an experienced multi-site retail leader who thrives in a fast-paced environment and is passionate about driving performance, developing people, and delivering outstanding commercial results. Area Manager Role Overview The Area Manager will be responsible for leading and inspiring store teams to achieve sales, service, and operational excellence across their area. The successful candidate will play a key role in maximising profitability, maintaining brand standards, and building a strong culture of collaboration and performance. A rea Manager Responsibilities Lead, coach, and develop Store Managers and their teams to deliver strong commercial and operational outcomes. Drive sales and profitability through effective business planning, performance management, and execution. Ensure consistent delivery of exceptional customer service and compliance with brand and operational standards. Partner with internal stakeholders to optimise people, product, and operational opportunities. Foster an inclusive, positive, and high-performing culture that supports engagement and continuous improvement. Identify and develop internal talent to create a strong pipeline for future growth. Support recruitment, onboarding, and retention of high-calibre team members. Proven track record in multi-site retail management, ideally within a well-known or fast-paced brand. Strong leadership, coaching, and people development skills. Commercially astute with a focus on delivering results through operational excellence. Strategic and adaptable, with the ability to balance people and performance priorities. Full driving licence and flexibility to travel within the area. What's on Offer Competitive salary up to 70,000 Company car, bonus, and comprehensive benefits package Opportunity to lead a diverse area portfolio and make a measurable impact on business success. Access to leadership development programmes and involvement in projects and strategic initiatives. Zachary Daniels is a specialist recruitment consultancy operating nationally and internationally across: Retail Operations Buying Merchandising Ecommerce HR Finance Property Marketing Supply Chain Senior Appointments BBBH34734
FORTUNA HEALTHCARE , established in 1995, is as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is the wholesale arm of Fortuna Group (London) Ltd , a successful healthcare services company based in Enfield, London. The company has an exciting new employment opportunity in a field sales role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. JOB SPECIFICATION: Job Title: AREA SALES MANAGER - PHARMACY FIELD SALES Reporting to: SALES & MARKETING MANAGER Location: NORTHERN SCOTLAND > incorporating Aberdeen Dundee Perth Inverness Start Date: April 2026 Hours: 8.30am - 5.30pm > Monday-Friday Salary: OTE £45,000 (uncapped) incorporating Basic Salary £27,000 Monthly Sales Commission Annual Bonus Benefits EV Scheme - Electric Car Applicants will need to demonstrate a commitment and ability to visit and service existing retail pharmacy customers as well as generate new business within the sector as a whole. It will be necessary to achieve demanding but realistic sales targets in a territory well-established by the company over a number of years and in this respect previous field sales experience at retail level would be a distinct advantage even if commercially astute applicants from other business disciplines will also be considered. Applicants for the role should be self-motivated, able to think strategically and identify ways of adapting to an evolving pharmacy sector landscape. Applicants should also be articulate, able to command trust and possess excellent interpersonal skills. The successful candidate will operate within a progressive working environment with excellent future prospects. If you feel you would be a success in this exciting field sales role then please attach your CV, together with a covering letter with details of current and expected package to the link provided. DIVERSITY COMMITMENT : As part of our ongoing efforts to reflect the diverse nature of our existing customer base and employees we at Fortuna Healthcare are actively seeking to recruit candidates from all ethnic and religious backgrounds. DISABILITY CONFIDENT : Please note that Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.
Apr 04, 2026
Full time
FORTUNA HEALTHCARE , established in 1995, is as an independent family-run distributor of medical products and chemist sundry lines to the UK independent pharmacy market. It is the wholesale arm of Fortuna Group (London) Ltd , a successful healthcare services company based in Enfield, London. The company has an exciting new employment opportunity in a field sales role in which the successful applicant would form part of a very friendly and highly ambitious team within a fast moving and dynamic small business environment. A competitive salary together with a generous benefits package is available to the successful applicant. JOB SPECIFICATION: Job Title: AREA SALES MANAGER - PHARMACY FIELD SALES Reporting to: SALES & MARKETING MANAGER Location: NORTHERN SCOTLAND > incorporating Aberdeen Dundee Perth Inverness Start Date: April 2026 Hours: 8.30am - 5.30pm > Monday-Friday Salary: OTE £45,000 (uncapped) incorporating Basic Salary £27,000 Monthly Sales Commission Annual Bonus Benefits EV Scheme - Electric Car Applicants will need to demonstrate a commitment and ability to visit and service existing retail pharmacy customers as well as generate new business within the sector as a whole. It will be necessary to achieve demanding but realistic sales targets in a territory well-established by the company over a number of years and in this respect previous field sales experience at retail level would be a distinct advantage even if commercially astute applicants from other business disciplines will also be considered. Applicants for the role should be self-motivated, able to think strategically and identify ways of adapting to an evolving pharmacy sector landscape. Applicants should also be articulate, able to command trust and possess excellent interpersonal skills. The successful candidate will operate within a progressive working environment with excellent future prospects. If you feel you would be a success in this exciting field sales role then please attach your CV, together with a covering letter with details of current and expected package to the link provided. DIVERSITY COMMITMENT : As part of our ongoing efforts to reflect the diverse nature of our existing customer base and employees we at Fortuna Healthcare are actively seeking to recruit candidates from all ethnic and religious backgrounds. DISABILITY CONFIDENT : Please note that Fortuna Healthcare is committed to the employment, retention and development of employees with disabilities of any kind. Applications from all individuals are welcome.
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About The Role Location: Hybrid - The Grange, Saunderton, Buckinghamshire Salary: £27,050.40 Contract: Fixed term - 18 months Hours: 35 hours per week The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People. Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs supporters. Building good internal relationships within our Charity is an important part of this role as you will be working with various teams. KEY TASKS OF THE ROLE: Stewardship Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement. Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work. Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner. Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards. Puppy Sponsorship Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team. Assist with maintenance of Puppy Sponsorship data on the Charity s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager. Promptly action any tasks set via the CRM system. Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar. Appeal Data & Fundraising Activity Prepare data for Puppy Sponsorship updates and build email communications. Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products. Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods. Additional Requirements Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme. Conduct yourself in a professional manner at all times. Treat all supporter personal information according to GDPR requirements. Adhere to the Hearing Dogs Equal Opportunities statement and polices. You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours. About You The following attributes are considered essential for the job: Qualifications (GCSE equivalent) in Maths and English Administration experience, particularly within a customer relationship database (CRM) Experience of working in a customer service environment IT competency with all Microsoft packages Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail Customer-centric approach to ensure all supporters have the best possible experience of our Charity Work well with a range of people Recognise and embrace the role in an energetic and positive way Approaches the role with a balance of kindness and fairness The following attributes are considered desirable for the job: British Sign Language qualification Experience of working with people with Hearing Loss Awareness of Hearing Link and Hearing Dog range of services Experience of working within the voluntary sector Please apply by providing your CV and Cover Letter by 10th April 2026.
Apr 04, 2026
Full time
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone. About The Role Location: Hybrid - The Grange, Saunderton, Buckinghamshire Salary: £27,050.40 Contract: Fixed term - 18 months Hours: 35 hours per week The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People. Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs supporters. Building good internal relationships within our Charity is an important part of this role as you will be working with various teams. KEY TASKS OF THE ROLE: Stewardship Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement. Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work. Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner. Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards. Puppy Sponsorship Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team. Assist with maintenance of Puppy Sponsorship data on the Charity s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager. Promptly action any tasks set via the CRM system. Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar. Appeal Data & Fundraising Activity Prepare data for Puppy Sponsorship updates and build email communications. Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products. Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods. Additional Requirements Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme. Conduct yourself in a professional manner at all times. Treat all supporter personal information according to GDPR requirements. Adhere to the Hearing Dogs Equal Opportunities statement and polices. You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours. About You The following attributes are considered essential for the job: Qualifications (GCSE equivalent) in Maths and English Administration experience, particularly within a customer relationship database (CRM) Experience of working in a customer service environment IT competency with all Microsoft packages Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail Customer-centric approach to ensure all supporters have the best possible experience of our Charity Work well with a range of people Recognise and embrace the role in an energetic and positive way Approaches the role with a balance of kindness and fairness The following attributes are considered desirable for the job: British Sign Language qualification Experience of working with people with Hearing Loss Awareness of Hearing Link and Hearing Dog range of services Experience of working within the voluntary sector Please apply by providing your CV and Cover Letter by 10th April 2026.
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 03, 2026
Full time
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Apr 03, 2026
Full time
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Apr 03, 2026
Full time
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links Responsible to: Director of Governance and Charitable Services Responsible for: Operational team operating across Herefordshire Location: Hybrid Home / Office Based Fred Bulmer Centre, Hereford (minimum two days in the office) Salary: £30,000 Hours of Work: Full Time 37.5 hours per week Key Purpose / WHY? The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the what matters assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services. Key accountabilities & responsibilities 1. Service Leadership and Delivery Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire Facilitate the application, review and distribution of small grants to unpaid carers across the region as required Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services. Meet with commissioners to review service performance quarterly Ensure the service is visible and accessible to carers from all communities Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website 2. Service Development Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including supporting and/or leading on tendering, Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business. 3. Team Management Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required Provide exemplary leadership and management for the team, including regular team meetings, 121 s and objective setting, caseload management, performance reviews and promoting professional development and well-being Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards Delegate effectively while maintaining oversight of service quality and manager satisfaction Oversee recruitment and inductions of new staff Manage leave and staff absence Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures. 4. Partnership and Stakeholder Engagement Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations. Lead on increasing the awareness of TuVida s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers. Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers Represent the service at multi-agency meetings and network meetings Promote awareness of carer rights and needs within the community through talks and training General As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation s policies and procedures. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behavior that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Experience Required Desirable Experience Required Experience of leading or managing frontline services. Experience of managing staff and/or volunteers. Experience of safeguarding responsibilities. A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. Experience of working with unpaid carers or people with care/support needs. Experience of business case development and bid writing/contract tendering. Experience of managing Health & Safety risks. Knowledge of the Care Act and carers rights Essential Skills and Abilities Required Desirable Skills and Abilities Required Strong leadership and team building skills. Able to look at the bigger picture and devise plans and priorities that are clearly aligned to achieving an agreed strategy. To also contribute to decision-making and future strategy development. Ability to enact and/or manage change. Excellent communication and relationship building skills, able to communicate effectively with service users, external partners, funders and professionals. Ability to work co-operatively and effectively with colleagues across the organisation. Ability to obtain and provide insight and analysis to ensure funders fully understand the value of our services and that we are meeting contract requirements with a focus on meeting targets and demonstrating outcomes. Capacity to resolve complex and/or challenging situations with the ability to influence actions and appropriately and positively respond to constructive criticism or challenge. Ability to maintain professional boundaries, including appropriate levels of confidentiality and the requirements of GDPR. Qualifications Required Other Desirable Criteria Good working knowledge of Microsoft Office applications Ability and willingness to travel as part of the role and wider organisational requirements. A commitment to continual professional development Positive attitude toward carers and committed to equality, diversity and inclusion. Knowledge of using CRM systems. ILM Level 5 or above NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Apr 03, 2026
Full time
ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links Responsible to: Director of Governance and Charitable Services Responsible for: Operational team operating across Herefordshire Location: Hybrid Home / Office Based Fred Bulmer Centre, Hereford (minimum two days in the office) Salary: £30,000 Hours of Work: Full Time 37.5 hours per week Key Purpose / WHY? The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the what matters assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services. Key accountabilities & responsibilities 1. Service Leadership and Delivery Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire Facilitate the application, review and distribution of small grants to unpaid carers across the region as required Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services. Meet with commissioners to review service performance quarterly Ensure the service is visible and accessible to carers from all communities Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website 2. Service Development Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including supporting and/or leading on tendering, Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business. 3. Team Management Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required Provide exemplary leadership and management for the team, including regular team meetings, 121 s and objective setting, caseload management, performance reviews and promoting professional development and well-being Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards Delegate effectively while maintaining oversight of service quality and manager satisfaction Oversee recruitment and inductions of new staff Manage leave and staff absence Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures. 4. Partnership and Stakeholder Engagement Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations. Lead on increasing the awareness of TuVida s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers. Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers Represent the service at multi-agency meetings and network meetings Promote awareness of carer rights and needs within the community through talks and training General As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation s policies and procedures. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behavior that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Experience Required Desirable Experience Required Experience of leading or managing frontline services. Experience of managing staff and/or volunteers. Experience of safeguarding responsibilities. A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. Experience of working with unpaid carers or people with care/support needs. Experience of business case development and bid writing/contract tendering. Experience of managing Health & Safety risks. Knowledge of the Care Act and carers rights Essential Skills and Abilities Required Desirable Skills and Abilities Required Strong leadership and team building skills. Able to look at the bigger picture and devise plans and priorities that are clearly aligned to achieving an agreed strategy. To also contribute to decision-making and future strategy development. Ability to enact and/or manage change. Excellent communication and relationship building skills, able to communicate effectively with service users, external partners, funders and professionals. Ability to work co-operatively and effectively with colleagues across the organisation. Ability to obtain and provide insight and analysis to ensure funders fully understand the value of our services and that we are meeting contract requirements with a focus on meeting targets and demonstrating outcomes. Capacity to resolve complex and/or challenging situations with the ability to influence actions and appropriately and positively respond to constructive criticism or challenge. Ability to maintain professional boundaries, including appropriate levels of confidentiality and the requirements of GDPR. Qualifications Required Other Desirable Criteria Good working knowledge of Microsoft Office applications Ability and willingness to travel as part of the role and wider organisational requirements. A commitment to continual professional development Positive attitude toward carers and committed to equality, diversity and inclusion. Knowledge of using CRM systems. ILM Level 5 or above NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Do you have a sales background in Kitchens? Rare, lucrative career opportunity with strong market leader. Area Sales Manager - Kitchens Area - South West & South Wales The Role of Area Sales Manager - Kitchens Representing a market leading Kitchen manufacturer, this is a field sales role covering the South West. Selling elite kitchens, you will manage and develop relationships with Kitchen Studios / independent kitchen retailers as well as builders merchants such as MKM, Jewsons and TP. With strong existing relationships already in place you will meet with Branch Managers and Owners, supporting with designs, giving quotes and developing strong profitable commercial partnerships. The Company hiring an Area Sales Manager - Kitchens Our client are an elite kitchen manufacturer with a strong pedigree in the market. Despite challenging market conditions they are bucking the trend delivering month on month growth; a testament to their best in class product, excellent customer service and strong sales force. This award winning employer are looking to add a talented Area Sales Manager to their winning sales team. With excellent staff retention, clear career prospects and fantastic company culture this lucrative opportunity represents and excellent career move with one of the best employers in the market. The person for the Area Sales Manager - Kitchens Our client will consider candidates from the following backgrounds: Sales people from Kitchen manufacturers (distribution or retail or merchant route to market) KBB sales backgrounds e.g. worktops, appliances etc Kitchen retail showroom sales people that want to progress into a B2B field based role The Package on offer for the Area Sales Manager - Kitchens 45,000 - 50,000 Circa 20K + uncapped OTE Generous car allowance or hybrid company car 25 days holiday plus stats Health Competitive pension options Ref : CPJ1705
Apr 03, 2026
Full time
Do you have a sales background in Kitchens? Rare, lucrative career opportunity with strong market leader. Area Sales Manager - Kitchens Area - South West & South Wales The Role of Area Sales Manager - Kitchens Representing a market leading Kitchen manufacturer, this is a field sales role covering the South West. Selling elite kitchens, you will manage and develop relationships with Kitchen Studios / independent kitchen retailers as well as builders merchants such as MKM, Jewsons and TP. With strong existing relationships already in place you will meet with Branch Managers and Owners, supporting with designs, giving quotes and developing strong profitable commercial partnerships. The Company hiring an Area Sales Manager - Kitchens Our client are an elite kitchen manufacturer with a strong pedigree in the market. Despite challenging market conditions they are bucking the trend delivering month on month growth; a testament to their best in class product, excellent customer service and strong sales force. This award winning employer are looking to add a talented Area Sales Manager to their winning sales team. With excellent staff retention, clear career prospects and fantastic company culture this lucrative opportunity represents and excellent career move with one of the best employers in the market. The person for the Area Sales Manager - Kitchens Our client will consider candidates from the following backgrounds: Sales people from Kitchen manufacturers (distribution or retail or merchant route to market) KBB sales backgrounds e.g. worktops, appliances etc Kitchen retail showroom sales people that want to progress into a B2B field based role The Package on offer for the Area Sales Manager - Kitchens 45,000 - 50,000 Circa 20K + uncapped OTE Generous car allowance or hybrid company car 25 days holiday plus stats Health Competitive pension options Ref : CPJ1705
Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You ll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth. Key responsibilities: Develop and deliver an ambitious Individual Giving strategy Lead multi channel fundraising campaigns (digital, direct mail, events) Grow donor acquisition, retention, and engagement Use data and insights to optimise performance and increase impact Manage legacy and in-memory giving programmes Create inspiring, emotionally compelling communications Collaborate with internal teams and external partners What You ll Bring Proven experience in individual giving or direct marketing Strong track record delivering successful fundraising campaigns Excellent communication and storytelling skills Data-driven mindset with experience using CRM and analytics tools Creativity, initiative, and a passion for innovation Empathy for our mission and the people we serve Full job description available upon request. Salary: £42,000- £47,000 per annum (depending on experience) Contract Type: permanent, full time , hybrid working 1 day in the office Location: London, Application: Cv and Supporting statement to Deadline: 22nd April at 9am Interviews: Tues 5th or Wed 6th May 2nd round interviews: Monday 11th or Tuesday 12th May Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Apr 02, 2026
Full time
Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You ll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth. Key responsibilities: Develop and deliver an ambitious Individual Giving strategy Lead multi channel fundraising campaigns (digital, direct mail, events) Grow donor acquisition, retention, and engagement Use data and insights to optimise performance and increase impact Manage legacy and in-memory giving programmes Create inspiring, emotionally compelling communications Collaborate with internal teams and external partners What You ll Bring Proven experience in individual giving or direct marketing Strong track record delivering successful fundraising campaigns Excellent communication and storytelling skills Data-driven mindset with experience using CRM and analytics tools Creativity, initiative, and a passion for innovation Empathy for our mission and the people we serve Full job description available upon request. Salary: £42,000- £47,000 per annum (depending on experience) Contract Type: permanent, full time , hybrid working 1 day in the office Location: London, Application: Cv and Supporting statement to Deadline: 22nd April at 9am Interviews: Tues 5th or Wed 6th May 2nd round interviews: Monday 11th or Tuesday 12th May Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Salary: £42,000-£47,000 (fixed) Location: London, hybrid working with a minimum of one day per week in the office Hours: Full-time, 35 hours per week Build the future of individual giving An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown. Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy. You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development. What you will do Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity Develop coordinated donor journeys across direct mail, digital, events and regular giving Improve segmentation, targeting and use of insight to increase engagement and return on investment Make effective use of CRM and email marketing systems to support growth and automation Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting Build processes that enable the programme to scale sustainably over time About you You will bring: Significant experience in individual giving or direct marketing fundraising A strong track record of developing and delivering income-generating campaigns Strategic thinking combined with the ability to build practical systems and processes Confidence using data and insight to shape decisions and improve performance Excellent written communication skills and an understanding of supporter motivation A collaborative approach and empathy with a mission-driven organisation Why join You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Apr 02, 2026
Full time
Salary: £42,000-£47,000 (fixed) Location: London, hybrid working with a minimum of one day per week in the office Hours: Full-time, 35 hours per week Build the future of individual giving An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown. Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy. You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development. What you will do Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity Develop coordinated donor journeys across direct mail, digital, events and regular giving Improve segmentation, targeting and use of insight to increase engagement and return on investment Make effective use of CRM and email marketing systems to support growth and automation Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting Build processes that enable the programme to scale sustainably over time About you You will bring: Significant experience in individual giving or direct marketing fundraising A strong track record of developing and delivering income-generating campaigns Strategic thinking combined with the ability to build practical systems and processes Confidence using data and insight to shape decisions and improve performance Excellent written communication skills and an understanding of supporter motivation A collaborative approach and empathy with a mission-driven organisation Why join You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Marketing Manager Crewe £45,000 DOE Permanent We are currently recruiting for an experienced Marketing Manager to join a well-established organisation based in Crewe. This is a fantastic opportunity for a commercially driven marketing professional to take ownership of multi-channel campaigns and drive lead generation and brand growth. Key Responsibilities Plan and deliver targeted marketing activity that supports overall business growth and revenue objectives Design and implement creative campaigns across a range of channels to increase engagement and visibility Identify opportunities to attract new customers while improving retention of existing audiences Track and evaluate campaign performance, making informed adjustments to improve effectiveness Analyse customer trends and behaviours to shape future marketing initiatives Collaborate with internal departments to ensure consistent messaging and a joined-up approach Oversee third-party suppliers and agencies, ensuring work is delivered to a high standard Maintain brand consistency across all communications and marketing outputs Take ownership of the marketing function, driving continuous improvement and new ideas Skills & Experience Previous experience in a marketing-focused role with responsibility for campaign delivery Broad knowledge of digital marketing tools and platforms, including social media and email marketing Ability to interpret data and translate insights into actionable plans Strong organisational skills with the ability to prioritise a varied workload Confident communicator with experience working with stakeholders at different levels About You Results-oriented with a strong commercial awareness Self-motivated and able to work independently as well as part of a team Adaptable and comfortable working in a fast-moving environment Creative thinker with a practical approach to problem-solving If you are interested in this role please apply directly or email your CV over to (url removed). You can also call Ellie on (phone number removed). INDCOM
Apr 02, 2026
Full time
Marketing Manager Crewe £45,000 DOE Permanent We are currently recruiting for an experienced Marketing Manager to join a well-established organisation based in Crewe. This is a fantastic opportunity for a commercially driven marketing professional to take ownership of multi-channel campaigns and drive lead generation and brand growth. Key Responsibilities Plan and deliver targeted marketing activity that supports overall business growth and revenue objectives Design and implement creative campaigns across a range of channels to increase engagement and visibility Identify opportunities to attract new customers while improving retention of existing audiences Track and evaluate campaign performance, making informed adjustments to improve effectiveness Analyse customer trends and behaviours to shape future marketing initiatives Collaborate with internal departments to ensure consistent messaging and a joined-up approach Oversee third-party suppliers and agencies, ensuring work is delivered to a high standard Maintain brand consistency across all communications and marketing outputs Take ownership of the marketing function, driving continuous improvement and new ideas Skills & Experience Previous experience in a marketing-focused role with responsibility for campaign delivery Broad knowledge of digital marketing tools and platforms, including social media and email marketing Ability to interpret data and translate insights into actionable plans Strong organisational skills with the ability to prioritise a varied workload Confident communicator with experience working with stakeholders at different levels About You Results-oriented with a strong commercial awareness Self-motivated and able to work independently as well as part of a team Adaptable and comfortable working in a fast-moving environment Creative thinker with a practical approach to problem-solving If you are interested in this role please apply directly or email your CV over to (url removed). You can also call Ellie on (phone number removed). INDCOM
Our client is a global leader within the SaaS marketplace, specifically within the SME sector. They are now seeking an experienced Programme Manager for a 12 month contract based at their stunning offices in central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer Success. Skills 5+ years of experience in a programme and change management role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability to use data and insights to support and drive decision-making. Project management tools and software e.g. APM PMQ or PMI PMP. Benefits Long contract Hybrid Free Breakfast
Apr 02, 2026
Contractor
Our client is a global leader within the SaaS marketplace, specifically within the SME sector. They are now seeking an experienced Programme Manager for a 12 month contract based at their stunning offices in central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer Success. Skills 5+ years of experience in a programme and change management role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability to use data and insights to support and drive decision-making. Project management tools and software e.g. APM PMQ or PMI PMP. Benefits Long contract Hybrid Free Breakfast
CRM Marketing Manager DTC Wellness Retailer SW London Zachary Daniels Recruitment is delighted to be once again supporting this rapidly scaling DTC Wellness Retailer, this time with the appointment of a motivated CRM Marketing Manager with a genuine passion for the health and wellness sector. What started at a kitchen table five years ago has grown into one of the Sunday Times fastest growing private companies, backed by Google, elite athletes, and entrepreneurs, with a viral appearance on Dragons' Den. The Role This is a crucial role in the company that is responsible for overseeing the ideation, planning & execution of our clients CRM strategy across e-mail and SMS. CRM is viewed, rightly, as a valuable channel to drive revenue and build long term relationships with their customers. You will own this part of the business and have a huge opportunity to grow and become a key player in a rapidly growing brand. Core areas of experience are: - Testing, Optimisation & Performance - Email Strategy & Execution - Retention & Lifecycle Growth - Team Collaboration What we're looking for 3+ years' experience in email / lifecycle / retention marketing Proven experience running A/B tests and optimising email performance Comfortable owning revenue targets and reporting against them Highly analytical - confident working with data and dashboards Strong copywriting skills with a commercial mindset Organised, detail-oriented, and excited by continuous improvement Experience in DTC, e-commerce, or subscription brands strongly preferred Benefits 25 days holiday + Bank Holidays Weekly team workouts during work hours Significant L&D budget that you allocate Free business products In office health bar Hybrid working BH35835
Apr 02, 2026
Full time
CRM Marketing Manager DTC Wellness Retailer SW London Zachary Daniels Recruitment is delighted to be once again supporting this rapidly scaling DTC Wellness Retailer, this time with the appointment of a motivated CRM Marketing Manager with a genuine passion for the health and wellness sector. What started at a kitchen table five years ago has grown into one of the Sunday Times fastest growing private companies, backed by Google, elite athletes, and entrepreneurs, with a viral appearance on Dragons' Den. The Role This is a crucial role in the company that is responsible for overseeing the ideation, planning & execution of our clients CRM strategy across e-mail and SMS. CRM is viewed, rightly, as a valuable channel to drive revenue and build long term relationships with their customers. You will own this part of the business and have a huge opportunity to grow and become a key player in a rapidly growing brand. Core areas of experience are: - Testing, Optimisation & Performance - Email Strategy & Execution - Retention & Lifecycle Growth - Team Collaboration What we're looking for 3+ years' experience in email / lifecycle / retention marketing Proven experience running A/B tests and optimising email performance Comfortable owning revenue targets and reporting against them Highly analytical - confident working with data and dashboards Strong copywriting skills with a commercial mindset Organised, detail-oriented, and excited by continuous improvement Experience in DTC, e-commerce, or subscription brands strongly preferred Benefits 25 days holiday + Bank Holidays Weekly team workouts during work hours Significant L&D budget that you allocate Free business products In office health bar Hybrid working BH35835
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Erith, Kent. We are recruiting for experienced and forward thinking Sales & Account Manager ( Sales Negotiator) . This is full time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. Job Role: We are looking for a driven and commercially focused Sales Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition. You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery. If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you. Key Responsibilities: Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products. Use prospect data to generate new business opportunities and secure sales. Negotiate pricing within agreed authority levels. Acquire new customers through referrals and proactive prospecting. Deliver a polite, professional and responsive customer experience that maximises retention. Identify current and future customer needs through effective account management. Maintain up-to-date knowledge of competitor activity and record findings in Excel. Log, track and resolve customer enquiries and complaints in line with company procedures. Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach. Accurately record all customer interactions within company systems. Develop and maintain strong product knowledge across the full company portfolio. Proactively address knowledge gaps through continuous learning. Use IT systems effectively to maximise team efficiency. Adhere to Health, Safety and Environmental policies at all times. Provide regular updates and reports to the Company Manager. What We're Looking For: Proven experience in sales, account management or customer-facing commercial roles Strong negotiation and communication skills Ability to identify up-selling and cross-selling opportunities Excellent organisational and data recording skills Comfortable using IT systems and Excel Professional, polite and customer-focused approach Self-motivated with the ability to work within a small team Special Requirements: Due to our location on an industrial estate with no access to public transport, candidates must have their own transport . If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.
Apr 02, 2026
Full time
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Erith, Kent. We are recruiting for experienced and forward thinking Sales & Account Manager ( Sales Negotiator) . This is full time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. Job Role: We are looking for a driven and commercially focused Sales Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition. You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery. If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you. Key Responsibilities: Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products. Use prospect data to generate new business opportunities and secure sales. Negotiate pricing within agreed authority levels. Acquire new customers through referrals and proactive prospecting. Deliver a polite, professional and responsive customer experience that maximises retention. Identify current and future customer needs through effective account management. Maintain up-to-date knowledge of competitor activity and record findings in Excel. Log, track and resolve customer enquiries and complaints in line with company procedures. Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach. Accurately record all customer interactions within company systems. Develop and maintain strong product knowledge across the full company portfolio. Proactively address knowledge gaps through continuous learning. Use IT systems effectively to maximise team efficiency. Adhere to Health, Safety and Environmental policies at all times. Provide regular updates and reports to the Company Manager. What We're Looking For: Proven experience in sales, account management or customer-facing commercial roles Strong negotiation and communication skills Ability to identify up-selling and cross-selling opportunities Excellent organisational and data recording skills Comfortable using IT systems and Excel Professional, polite and customer-focused approach Self-motivated with the ability to work within a small team Special Requirements: Due to our location on an industrial estate with no access to public transport, candidates must have their own transport . If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.
Product Manager - Payments Experience We re hiring exceptional Product Managers to help shape the future of our digital customer journey. One role will have a strong marketing and engagement focus, while the other will centre on payments and transactional experiences. Both roles will work at the heart of our product strategy, partnering with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. We re hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition; and another with a Payments focus, tasked with enhancing our core payments and transactional experience, ensuring seamless money movement and contributing to the strength and trust of our financial product offering through deep expertise in payments systems and fintech user expectations. Key Responsibilities Develop and implement customer retention strategies to improve engagement and long-term retention. Enhance in-app features (such as budgeting tools or payments flows) to deliver clear, tangible value to users. Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements. Collaborate with marketing, UX/UI, and development teams to refine the customer journey. Gather and act on user feedback to improve features and the overall experience. Liaise with internal teams and senior leadership to align product strategies with business goals. Key Requirements Proven experience as a Product Owner, Product Manager, or Digital Lead in a customer-focused role. Strong background in digital product development, ideally within financial services, fintech, or subscription-based businesses. Experience with customer engagement, retention strategies, or payments platforms, depending on the role. Familiarity with budgeting tools, personal finance apps, or financial transaction systems. Data-driven mindset with the ability to analyse user behaviour and make informed product decisions. Excellent stakeholder management and communication skills. Why Join? Opportunity to shape a key digital product and deliver real customer value. Work within a growing, innovative team with a strong digital presence. Competitive salary and benefits package. If you have a passion for customer experience, digital engagement, or building seamless financial journeys, we d love to hear from you! Product Manager Payments Experience
Apr 02, 2026
Full time
Product Manager - Payments Experience We re hiring exceptional Product Managers to help shape the future of our digital customer journey. One role will have a strong marketing and engagement focus, while the other will centre on payments and transactional experiences. Both roles will work at the heart of our product strategy, partnering with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. We re hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition; and another with a Payments focus, tasked with enhancing our core payments and transactional experience, ensuring seamless money movement and contributing to the strength and trust of our financial product offering through deep expertise in payments systems and fintech user expectations. Key Responsibilities Develop and implement customer retention strategies to improve engagement and long-term retention. Enhance in-app features (such as budgeting tools or payments flows) to deliver clear, tangible value to users. Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements. Collaborate with marketing, UX/UI, and development teams to refine the customer journey. Gather and act on user feedback to improve features and the overall experience. Liaise with internal teams and senior leadership to align product strategies with business goals. Key Requirements Proven experience as a Product Owner, Product Manager, or Digital Lead in a customer-focused role. Strong background in digital product development, ideally within financial services, fintech, or subscription-based businesses. Experience with customer engagement, retention strategies, or payments platforms, depending on the role. Familiarity with budgeting tools, personal finance apps, or financial transaction systems. Data-driven mindset with the ability to analyse user behaviour and make informed product decisions. Excellent stakeholder management and communication skills. Why Join? Opportunity to shape a key digital product and deliver real customer value. Work within a growing, innovative team with a strong digital presence. Competitive salary and benefits package. If you have a passion for customer experience, digital engagement, or building seamless financial journeys, we d love to hear from you! Product Manager Payments Experience
General Manager - Bridge of Weir Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue. As a result of their continued growth they now require a number General Managers. PURPOSE OF THE ROLE: To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values. KEY ACOUNTABILITIES: VENUE PROFITABILITY & PERFORMANCE Ensure that all venue financial and quality KPI's are maximised Ensure that stock is managed and controlled Ensure cash handling policies are adhered to at all times Manage P&L, prepare and participate in business reviews Continually review business performance and create actions to enhance venue profitability and performance. THEATRE & HOSPITALITY Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience Manage all customer feedback using all customer feedback platforms PEOPLE Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development Rota the best talent and ensure they are in the right place at the right time to deliver our service promise Ensure that all team members have a quarterly "check-in" and development opportunities Create an open, honest and engaging culture where team members can excel Provide ongoing coaching and mentoring to develop the team and support retention Care for your team ensuring that team members' wellbeing is at the heart of everything you do Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care Understand and adhere to our People Policies to ensure the Company is compliant Drive own personal development within position using support functions where necessary VENUE STANDARDS Conduct daily quality checks inclusive of all internal and external areas Ensure internal and external environments are maintained to high standard Communicate any property and maintenance issues using Company process Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen). COMPLIANCE & QUALITY Always keep venue customers and team members safe and secure, following our policies and procedures Ensure legislative compliance requirements are always adhered to Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned. SALES & MARKETING Execute venue sales plans in a timeously way in line with quarterly forecasts Responsible for all marketing initiatives and events within the venues Ensure that the venue is effectively merchandised internally and externally Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised Manage social media output in line with venue marketing strategy Maximise sales and bookings through effective diary management. COMMUNICATION Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen). Hold a weekly 1:1 communication meeting with the Head Chef Communicate upwards, any relevant information eg customer feedback team performance. SKILLS AND EXPERIENCE RELEVANT TO THE ROLE: An experienced and passionate leader who has a proven track record in the hospitality industry Ability to lead, coach, support, mentor and develop the team so they can maximise their potential Leads by example and builds a great working culture for the team Ability to grow and develop the business using your commercial acumen Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice Committed to your own personal growth Full driving licence is advantageous Salary - Up to £50k Basic + Exceptional OTE & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Apr 02, 2026
Full time
General Manager - Bridge of Weir Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue. As a result of their continued growth they now require a number General Managers. PURPOSE OF THE ROLE: To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values. KEY ACOUNTABILITIES: VENUE PROFITABILITY & PERFORMANCE Ensure that all venue financial and quality KPI's are maximised Ensure that stock is managed and controlled Ensure cash handling policies are adhered to at all times Manage P&L, prepare and participate in business reviews Continually review business performance and create actions to enhance venue profitability and performance. THEATRE & HOSPITALITY Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience Manage all customer feedback using all customer feedback platforms PEOPLE Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development Rota the best talent and ensure they are in the right place at the right time to deliver our service promise Ensure that all team members have a quarterly "check-in" and development opportunities Create an open, honest and engaging culture where team members can excel Provide ongoing coaching and mentoring to develop the team and support retention Care for your team ensuring that team members' wellbeing is at the heart of everything you do Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care Understand and adhere to our People Policies to ensure the Company is compliant Drive own personal development within position using support functions where necessary VENUE STANDARDS Conduct daily quality checks inclusive of all internal and external areas Ensure internal and external environments are maintained to high standard Communicate any property and maintenance issues using Company process Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen). COMPLIANCE & QUALITY Always keep venue customers and team members safe and secure, following our policies and procedures Ensure legislative compliance requirements are always adhered to Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned. SALES & MARKETING Execute venue sales plans in a timeously way in line with quarterly forecasts Responsible for all marketing initiatives and events within the venues Ensure that the venue is effectively merchandised internally and externally Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised Manage social media output in line with venue marketing strategy Maximise sales and bookings through effective diary management. COMMUNICATION Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen). Hold a weekly 1:1 communication meeting with the Head Chef Communicate upwards, any relevant information eg customer feedback team performance. SKILLS AND EXPERIENCE RELEVANT TO THE ROLE: An experienced and passionate leader who has a proven track record in the hospitality industry Ability to lead, coach, support, mentor and develop the team so they can maximise their potential Leads by example and builds a great working culture for the team Ability to grow and develop the business using your commercial acumen Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice Committed to your own personal growth Full driving licence is advantageous Salary - Up to £50k Basic + Exceptional OTE & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
General Manager - Musselburgh Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue. As a result of their continued growth they now require a number General Managers. PURPOSE OF THE ROLE: To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values. KEY ACOUNTABILITIES: VENUE PROFITABILITY & PERFORMANCE Ensure that all venue financial and quality KPI's are maximised Ensure that stock is managed and controlled Ensure cash handling policies are adhered to at all times Manage P&L, prepare and participate in business reviews Continually review business performance and create actions to enhance venue profitability and performance. THEATRE & HOSPITALITY Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience Manage all customer feedback using all customer feedback platforms PEOPLE Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development Rota the best talent and ensure they are in the right place at the right time to deliver our service promise Ensure that all team members have a quarterly "check-in" and development opportunities Create an open, honest and engaging culture where team members can excel Provide ongoing coaching and mentoring to develop the team and support retention Care for your team ensuring that team members' wellbeing is at the heart of everything you do Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care Understand and adhere to our People Policies to ensure the Company is compliant Drive own personal development within position using support functions where necessary VENUE STANDARDS Conduct daily quality checks inclusive of all internal and external areas Ensure internal and external environments are maintained to high standard Communicate any property and maintenance issues using Company process Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen). COMPLIANCE & QUALITY Always keep venue customers and team members safe and secure, following our policies and procedures Ensure legislative compliance requirements are always adhered to Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned. SALES & MARKETING Execute venue sales plans in a timeously way in line with quarterly forecasts Responsible for all marketing initiatives and events within the venues Ensure that the venue is effectively merchandised internally and externally Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised Manage social media output in line with venue marketing strategy Maximise sales and bookings through effective diary management. COMMUNICATION Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen). Hold a weekly 1:1 communication meeting with the Head Chef Communicate upwards, any relevant information eg customer feedback team performance. SKILLS AND EXPERIENCE RELEVANT TO THE ROLE: An experienced and passionate leader who has a proven track record in the hospitality industry Ability to lead, coach, support, mentor and develop the team so they can maximise their potential Leads by example and builds a great working culture for the team Ability to grow and develop the business using your commercial acumen Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice Committed to your own personal growth Full driving licence is advantageous Salary - Up to £50k Basic + Exceptional OTE & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Apr 02, 2026
Full time
General Manager - Musselburgh Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue. As a result of their continued growth they now require a number General Managers. PURPOSE OF THE ROLE: To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values. KEY ACOUNTABILITIES: VENUE PROFITABILITY & PERFORMANCE Ensure that all venue financial and quality KPI's are maximised Ensure that stock is managed and controlled Ensure cash handling policies are adhered to at all times Manage P&L, prepare and participate in business reviews Continually review business performance and create actions to enhance venue profitability and performance. THEATRE & HOSPITALITY Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience Manage all customer feedback using all customer feedback platforms PEOPLE Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development Rota the best talent and ensure they are in the right place at the right time to deliver our service promise Ensure that all team members have a quarterly "check-in" and development opportunities Create an open, honest and engaging culture where team members can excel Provide ongoing coaching and mentoring to develop the team and support retention Care for your team ensuring that team members' wellbeing is at the heart of everything you do Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care Understand and adhere to our People Policies to ensure the Company is compliant Drive own personal development within position using support functions where necessary VENUE STANDARDS Conduct daily quality checks inclusive of all internal and external areas Ensure internal and external environments are maintained to high standard Communicate any property and maintenance issues using Company process Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen). COMPLIANCE & QUALITY Always keep venue customers and team members safe and secure, following our policies and procedures Ensure legislative compliance requirements are always adhered to Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned. SALES & MARKETING Execute venue sales plans in a timeously way in line with quarterly forecasts Responsible for all marketing initiatives and events within the venues Ensure that the venue is effectively merchandised internally and externally Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised Manage social media output in line with venue marketing strategy Maximise sales and bookings through effective diary management. COMMUNICATION Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen). Hold a weekly 1:1 communication meeting with the Head Chef Communicate upwards, any relevant information eg customer feedback team performance. SKILLS AND EXPERIENCE RELEVANT TO THE ROLE: An experienced and passionate leader who has a proven track record in the hospitality industry Ability to lead, coach, support, mentor and develop the team so they can maximise their potential Leads by example and builds a great working culture for the team Ability to grow and develop the business using your commercial acumen Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice Committed to your own personal growth Full driving licence is advantageous Salary - Up to £50k Basic + Exceptional OTE & Package By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Operations Manager for iGolf & iPlay at England Golf in Woodhall Spa. Operations Manager (Digital Pathways - iGolf & iPlay) Salary: £40,000-£45,000 Location: Woodhall Spa (with occasional travel) England Golf is evolving quickly. As they move into their 'Let's Inspire More Golfers' strategy, they are expanding their Digital Participation Pathways and iGolf and iPlay are central to that transformation. As Operations Manager, you'll be the person who keeps both digital services running smoothly day to day, while helping shape their next chapter of growth, innovation and user engagement. This is a role for someone who loves being at the centre of a modern, data driven digital operation. You'll make sure subscribers experience a service that feels reliable, intuitive and well-supported, while guiding a talented team of nine, including product, support and handicap specialists. So they're clear, connected and able to do their best work. From systems management and compliance through to customer support, policies, user journeys, engagement activity and product enhancements, you're the one who ensures everything works as it should. You'll oversee annual delivery plans, align activity with England Golf's wider strategy, and work closely with colleagues across Digital, Marketing, WHS (World Handicap System) and Governance. You'll also collaborate regularly with external providers to keep the platforms evolving. Insight and improvement sit at the heart of the role. You'll analyse performance data, listen to user feedback, refine processes and help shape features, support pathways and loyalty or engagement initiatives that drive both growth and retention. Leadership is central too. You'll support your team's development, manage resources, bring calm structure during busy periods and represent iGolf/iPlay in internal and external meetings. There's also budget responsibility and the chance to influence how these services continue to grow in the years ahead. No two days look the same: reviewing data, planning product iterations, smoothing operational processes, aligning cross team work, supporting marketing campaigns, and ensuring systems, policies and customer support all run smoothly. It's varied, purposeful and ideal for someone who enjoys making things work better. You don't need to be a golfer to excel here; what matters is curiosity, clarity and a desire to improve a service that helps open the game to more people. After probation, hybrid working is available, and the organisation offers a genuinely supportive culture with a fantastic benefits package, including private health cover, Medicash, enhanced family leave, free iGolf membership, generous National Golf Centre discounts, pension contributions up to 7% and much more. If you enjoy leading people, improving systems, connecting teams and shaping digital participation, this is a role where you can make a real impact. This role is being exclusively recruited by Will Taylor at Hays, who works closely with England Golf and will guide you through the process. #
Apr 02, 2026
Full time
Operations Manager for iGolf & iPlay at England Golf in Woodhall Spa. Operations Manager (Digital Pathways - iGolf & iPlay) Salary: £40,000-£45,000 Location: Woodhall Spa (with occasional travel) England Golf is evolving quickly. As they move into their 'Let's Inspire More Golfers' strategy, they are expanding their Digital Participation Pathways and iGolf and iPlay are central to that transformation. As Operations Manager, you'll be the person who keeps both digital services running smoothly day to day, while helping shape their next chapter of growth, innovation and user engagement. This is a role for someone who loves being at the centre of a modern, data driven digital operation. You'll make sure subscribers experience a service that feels reliable, intuitive and well-supported, while guiding a talented team of nine, including product, support and handicap specialists. So they're clear, connected and able to do their best work. From systems management and compliance through to customer support, policies, user journeys, engagement activity and product enhancements, you're the one who ensures everything works as it should. You'll oversee annual delivery plans, align activity with England Golf's wider strategy, and work closely with colleagues across Digital, Marketing, WHS (World Handicap System) and Governance. You'll also collaborate regularly with external providers to keep the platforms evolving. Insight and improvement sit at the heart of the role. You'll analyse performance data, listen to user feedback, refine processes and help shape features, support pathways and loyalty or engagement initiatives that drive both growth and retention. Leadership is central too. You'll support your team's development, manage resources, bring calm structure during busy periods and represent iGolf/iPlay in internal and external meetings. There's also budget responsibility and the chance to influence how these services continue to grow in the years ahead. No two days look the same: reviewing data, planning product iterations, smoothing operational processes, aligning cross team work, supporting marketing campaigns, and ensuring systems, policies and customer support all run smoothly. It's varied, purposeful and ideal for someone who enjoys making things work better. You don't need to be a golfer to excel here; what matters is curiosity, clarity and a desire to improve a service that helps open the game to more people. After probation, hybrid working is available, and the organisation offers a genuinely supportive culture with a fantastic benefits package, including private health cover, Medicash, enhanced family leave, free iGolf membership, generous National Golf Centre discounts, pension contributions up to 7% and much more. If you enjoy leading people, improving systems, connecting teams and shaping digital participation, this is a role where you can make a real impact. This role is being exclusively recruited by Will Taylor at Hays, who works closely with England Golf and will guide you through the process. #
CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business
Apr 02, 2026
Full time
CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 01, 2026
Full time
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary Starting from C1 £27,355.42 with the ability to progress to C3 £30,308 Last day to apply 29/03/2026 Reporting to the Individual Giving Manager, the postholder will help deliver an ambitious programme, driving the recruitment, development, and retention of supporters across appeals, campaigns, lottery, and regular giving to generate sustainable income and lasting impact. Knowledge and experience Essential Experience in data management Knowledge of effective campaign or project planning Experience of researching and developing content for fundraising Experience of creating communications for a variety of audiences and channels Experience of analysing campaign results and using insight to optimise future campaigns Experience of collaborative working with multiple internal and external partners to deliver projects Proven track record of working to and achieving targets Desirable Managing direct marketing campaigns in a charity environment Values Exhibits our hospice values and behaviours Skills Essential Confidence using CRM systems Working to deadlines A creative thinker Data led Strong attention to detail Organised Excellent interpersonal and communication skills Effective Diary management Personal Attributes Empathetic Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
