Osborne Appointments
Letchworth Garden City, Hertfordshire
Marketing Manager Location: Letchworth Salary: £42,500 £50,000 Job Type: Full-time / Permanent Marketing Manager About our client: Our client is a family-run business specialising in the design and manufacture of products that support people with reduced mobility. Proudly manufacturing in the UK, they are a growing organisation with ambitious plans and a strong commitment to quality. Marketing plays a central role in driving both B2C and B2B growth, and they are now seeking a Marketing Manager to elevate their marketing function. Marketing Manager Details: Opportunity to shape and lead a developing marketing function Clear progression path into senior leadership 25 days holiday + birthday off + bank holidays Monthly bonus scheme Company pension scheme Supportive and collaborative working environment Marketing Manager Responsibilities: Lead end-to-end delivery of multi-channel marketing campaigns Translate strategy into actionable plans, timelines and briefs Ensure alignment across digital, offline and partnership channels Monitor and optimise campaign performance Manage and develop a team of three marketing professionals Allocate workload, set priorities and oversee team capacity Run weekly planning sessions and regular 1:1s Oversee all marketing projects from planning through to delivery Manage timelines, dependencies, risks and budgets Collaborate with internal sales teams and external partners Coordinate events and roadshows Track and analyse campaign performance across all channels Report insights and recommendations to the Head of Marketing Maintain and develop key partnership relationships Monitor lead flow, conversion and ROI across partnerships Improve marketing workflows, systems and processes Ensure effective use of CRM and marketing tools Marketing Manager What We re Looking For: 4+ years experience in a marketing role (agency or in-house) Experience across both B2C and B2B marketing Previous team management or mentoring experience Strong copywriting and proofreading skills Proven experience delivering multi-channel campaigns Solid understanding of digital and offline integration Excellent project management and organisational skills Strong stakeholder communication skills Experience with CRM systems and marketing analytics tools Familiarity with structured campaign frameworks Retail sector experience (desirable) If you are interested in this role, please apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements.
Apr 03, 2026
Full time
Marketing Manager Location: Letchworth Salary: £42,500 £50,000 Job Type: Full-time / Permanent Marketing Manager About our client: Our client is a family-run business specialising in the design and manufacture of products that support people with reduced mobility. Proudly manufacturing in the UK, they are a growing organisation with ambitious plans and a strong commitment to quality. Marketing plays a central role in driving both B2C and B2B growth, and they are now seeking a Marketing Manager to elevate their marketing function. Marketing Manager Details: Opportunity to shape and lead a developing marketing function Clear progression path into senior leadership 25 days holiday + birthday off + bank holidays Monthly bonus scheme Company pension scheme Supportive and collaborative working environment Marketing Manager Responsibilities: Lead end-to-end delivery of multi-channel marketing campaigns Translate strategy into actionable plans, timelines and briefs Ensure alignment across digital, offline and partnership channels Monitor and optimise campaign performance Manage and develop a team of three marketing professionals Allocate workload, set priorities and oversee team capacity Run weekly planning sessions and regular 1:1s Oversee all marketing projects from planning through to delivery Manage timelines, dependencies, risks and budgets Collaborate with internal sales teams and external partners Coordinate events and roadshows Track and analyse campaign performance across all channels Report insights and recommendations to the Head of Marketing Maintain and develop key partnership relationships Monitor lead flow, conversion and ROI across partnerships Improve marketing workflows, systems and processes Ensure effective use of CRM and marketing tools Marketing Manager What We re Looking For: 4+ years experience in a marketing role (agency or in-house) Experience across both B2C and B2B marketing Previous team management or mentoring experience Strong copywriting and proofreading skills Proven experience delivering multi-channel campaigns Solid understanding of digital and offline integration Excellent project management and organisational skills Strong stakeholder communication skills Experience with CRM systems and marketing analytics tools Familiarity with structured campaign frameworks Retail sector experience (desirable) If you are interested in this role, please apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements.
Senior Field Marketing Manager - B2B Technology Location: London (2 days Onsite, can be remote as well) Contract: 10 Month Contract with Potential extension (Inside IR35) Day Rate: £48 - £53 per hour The Opportunity We're recruiting for an experienced Field Marketing Manager to drive high-impact marketing across the UK & Ireland within a leading global technology environment. This is a commercial, sales-aligned marketing role focused on delivering measurable pipeline and revenue growth through integrated campaigns, events, and account-based marketing (ABM). You'll work closely with regional sales leadership to shape and execute marketing strategies targeting enterprise and public sector customers across government, education, and healthcare. What You'll Be Doing . Partner closely with sales teams to align marketing activity to pipeline and revenue targets . Plan and execute integrated B2B campaigns to drive demand generation and customer acquisition . Lead high-impact events, webinars, roundtables, and industry activations . Deliver targeted ABM (Account-Based Marketing) programmes to accelerate strategic deals . Manage and optimise marketing budgets, ensuring strong ROI and pipeline contribution . Track and report on performance metrics including pipeline, lead quality, and campaign effectiveness . Collaborate across global and regional marketing teams to deliver a unified go-to-market strategy What we are looking for Proven experience in B2B field marketing within the technology sector Strong track record of driving pipeline generation and revenue impact Expertise in events, demand generation campaigns, and ABM strategies Experience working closely with sales teams in a Matrix organisation Exposure to public sector markets (government, education, healthcare) is highly desirable Background in enterprise technology organisations or similar environments (eg global tech vendors, telecoms, cloud, or SaaS companies) is highly desirable Experience working within organisations such as Cisco Systems, Microsoft, Amazon Web Services, BT Group, Vodafone or similar is a strong advantage Ability to manage multiple campaigns and stakeholders in a fast-paced environment Strong analytical mindset with experience tracking ROI, pipeline, and marketing performance Experience with tools such as Salesforce, reporting dashboards, or similar platforms This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Apr 03, 2026
Contractor
Senior Field Marketing Manager - B2B Technology Location: London (2 days Onsite, can be remote as well) Contract: 10 Month Contract with Potential extension (Inside IR35) Day Rate: £48 - £53 per hour The Opportunity We're recruiting for an experienced Field Marketing Manager to drive high-impact marketing across the UK & Ireland within a leading global technology environment. This is a commercial, sales-aligned marketing role focused on delivering measurable pipeline and revenue growth through integrated campaigns, events, and account-based marketing (ABM). You'll work closely with regional sales leadership to shape and execute marketing strategies targeting enterprise and public sector customers across government, education, and healthcare. What You'll Be Doing . Partner closely with sales teams to align marketing activity to pipeline and revenue targets . Plan and execute integrated B2B campaigns to drive demand generation and customer acquisition . Lead high-impact events, webinars, roundtables, and industry activations . Deliver targeted ABM (Account-Based Marketing) programmes to accelerate strategic deals . Manage and optimise marketing budgets, ensuring strong ROI and pipeline contribution . Track and report on performance metrics including pipeline, lead quality, and campaign effectiveness . Collaborate across global and regional marketing teams to deliver a unified go-to-market strategy What we are looking for Proven experience in B2B field marketing within the technology sector Strong track record of driving pipeline generation and revenue impact Expertise in events, demand generation campaigns, and ABM strategies Experience working closely with sales teams in a Matrix organisation Exposure to public sector markets (government, education, healthcare) is highly desirable Background in enterprise technology organisations or similar environments (eg global tech vendors, telecoms, cloud, or SaaS companies) is highly desirable Experience working within organisations such as Cisco Systems, Microsoft, Amazon Web Services, BT Group, Vodafone or similar is a strong advantage Ability to manage multiple campaigns and stakeholders in a fast-paced environment Strong analytical mindset with experience tracking ROI, pipeline, and marketing performance Experience with tools such as Salesforce, reporting dashboards, or similar platforms This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Account & Commercial Marketing Specialist supports the strategy and execution for BCG's Account Based Marketing (ABM) program for BCG's high-priority client accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will collaborate with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll support campaign execution, track marketing performance, and contribute to team operations. This role is a great fit for someone looking to grow their B2B marketing skillset, deepen their understanding of account-based marketing (ABM), and work cross-functionally within a collaborative, fast-paced environment. KEY RESPONSIBILITIES Campaign Coordination & Execution: You'll play a key role in coordinating impactful campaigns for our most strategic clients, helping deliver personalized marketing that supports commercial growth and strengthens client relationships. Assist with the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Support the planning and delivery of ABM campaigns for priority accounts (1:1, 1:Few, and 1:Many). Collaborate with senior team members to create and maintain campaign timelines and checklists. Coordinate internal reviews of campaign materials, ensuring feedback is captured and incorporated. Help ensure campaign assets meet brand and quality standards. Marketing Insights & Reporting: You'll help the team and stakeholders understand how marketing efforts are influencing business outcomes by turning marketing data into actionable insights that guide strategic decisions. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Gather and organize marketing performance data (e.g., engagement rates, email opens, account insights). Help create clear and compelling performance summaries using PowerPoint or Tableau dashboards. Maintain campaign dashboard and account weekly alerts in partnership with analytics team members. Tools, Platforms & Processes: BCG leverages a robust MarTech stack to power our ABM efforts. You'll ensure we're using our tools to their fullest potential and creating scalable systems for long-term success. Gain familiarity and proficiency with BCG's ABM tools, including Marketo, Demandbase, Salesforce, and Tableau. Maintain ABM email folders and templates in Marketo to reflect Global Email Marketing best practices. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. Team Support & Collaboration: You'll contribute to a culture of teaming and knowledge sharing, helping ensure our campaigns are delivered efficiently and in close partnership with stakeholders across the business. Schedule and help facilitate account planning or campaign check-in meetings. Partner closely with ABM Managers and other collaborators, including practice area marketers and operations support. Contribute ideas in team meetings and proactively suggest ways to improve execution. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable supporting strategic direction while executing day-to-day tasks with detail and care. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 2-4 years of experience in B2B marketing Clear written and verbal communication skills-able to bring clarity, creativity, and energy to complex topics. A team-first mindset with curiosity and eagerness to learn. Ability to manage multiple projects and meet deadlines. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Apr 03, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Account & Commercial Marketing Specialist supports the strategy and execution for BCG's Account Based Marketing (ABM) program for BCG's high-priority client accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will collaborate with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll support campaign execution, track marketing performance, and contribute to team operations. This role is a great fit for someone looking to grow their B2B marketing skillset, deepen their understanding of account-based marketing (ABM), and work cross-functionally within a collaborative, fast-paced environment. KEY RESPONSIBILITIES Campaign Coordination & Execution: You'll play a key role in coordinating impactful campaigns for our most strategic clients, helping deliver personalized marketing that supports commercial growth and strengthens client relationships. Assist with the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Support the planning and delivery of ABM campaigns for priority accounts (1:1, 1:Few, and 1:Many). Collaborate with senior team members to create and maintain campaign timelines and checklists. Coordinate internal reviews of campaign materials, ensuring feedback is captured and incorporated. Help ensure campaign assets meet brand and quality standards. Marketing Insights & Reporting: You'll help the team and stakeholders understand how marketing efforts are influencing business outcomes by turning marketing data into actionable insights that guide strategic decisions. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Gather and organize marketing performance data (e.g., engagement rates, email opens, account insights). Help create clear and compelling performance summaries using PowerPoint or Tableau dashboards. Maintain campaign dashboard and account weekly alerts in partnership with analytics team members. Tools, Platforms & Processes: BCG leverages a robust MarTech stack to power our ABM efforts. You'll ensure we're using our tools to their fullest potential and creating scalable systems for long-term success. Gain familiarity and proficiency with BCG's ABM tools, including Marketo, Demandbase, Salesforce, and Tableau. Maintain ABM email folders and templates in Marketo to reflect Global Email Marketing best practices. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. Team Support & Collaboration: You'll contribute to a culture of teaming and knowledge sharing, helping ensure our campaigns are delivered efficiently and in close partnership with stakeholders across the business. Schedule and help facilitate account planning or campaign check-in meetings. Partner closely with ABM Managers and other collaborators, including practice area marketers and operations support. Contribute ideas in team meetings and proactively suggest ways to improve execution. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable supporting strategic direction while executing day-to-day tasks with detail and care. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 2-4 years of experience in B2B marketing Clear written and verbal communication skills-able to bring clarity, creativity, and energy to complex topics. A team-first mindset with curiosity and eagerness to learn. Ability to manage multiple projects and meet deadlines. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Apr 03, 2026
Full time
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Account & Commercial Marketing Specialist supports the strategy and execution for BCG's Account Based Marketing (ABM) program for BCG's high-priority client accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will collaborate with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll support campaign execution, track marketing performance, and contribute to team operations. This role is a great fit for someone looking to grow their B2B marketing skillset, deepen their understanding of account-based marketing (ABM), and work cross-functionally within a collaborative, fast-paced environment. KEY RESPONSIBILITIES Campaign Coordination & Execution: You'll play a key role in coordinating impactful campaigns for our most strategic clients, helping deliver personalized marketing that supports commercial growth and strengthens client relationships. Assist with the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Support the planning and delivery of ABM campaigns for priority accounts (1:1, 1:Few, and 1:Many). Collaborate with senior team members to create and maintain campaign timelines and checklists. Coordinate internal reviews of campaign materials, ensuring feedback is captured and incorporated. Help ensure campaign assets meet brand and quality standards. Marketing Insights & Reporting: You'll help the team and stakeholders understand how marketing efforts are influencing business outcomes by turning marketing data into actionable insights that guide strategic decisions. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Gather and organize marketing performance data (e.g., engagement rates, email opens, account insights). Help create clear and compelling performance summaries using PowerPoint or Tableau dashboards. Maintain campaign dashboard and account weekly alerts in partnership with analytics team members. Tools, Platforms & Processes: BCG leverages a robust MarTech stack to power our ABM efforts. You'll ensure we're using our tools to their fullest potential and creating scalable systems for long-term success. Gain familiarity and proficiency with BCG's ABM tools, including Marketo, Demandbase, Salesforce, and Tableau. Maintain ABM email folders and templates in Marketo to reflect Global Email Marketing best practices. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. Team Support & Collaboration: You'll contribute to a culture of teaming and knowledge sharing, helping ensure our campaigns are delivered efficiently and in close partnership with stakeholders across the business. Schedule and help facilitate account planning or campaign check-in meetings. Partner closely with ABM Managers and other collaborators, including practice area marketers and operations support. Contribute ideas in team meetings and proactively suggest ways to improve execution. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable supporting strategic direction while executing day-to-day tasks with detail and care. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 2-4 years of experience in B2B marketing Clear written and verbal communication skills-able to bring clarity, creativity, and energy to complex topics. A team-first mindset with curiosity and eagerness to learn. Ability to manage multiple projects and meet deadlines. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Apr 03, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Account & Commercial Marketing Specialist supports the strategy and execution for BCG's Account Based Marketing (ABM) program for BCG's high-priority client accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will collaborate with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll support campaign execution, track marketing performance, and contribute to team operations. This role is a great fit for someone looking to grow their B2B marketing skillset, deepen their understanding of account-based marketing (ABM), and work cross-functionally within a collaborative, fast-paced environment. KEY RESPONSIBILITIES Campaign Coordination & Execution: You'll play a key role in coordinating impactful campaigns for our most strategic clients, helping deliver personalized marketing that supports commercial growth and strengthens client relationships. Assist with the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Support the planning and delivery of ABM campaigns for priority accounts (1:1, 1:Few, and 1:Many). Collaborate with senior team members to create and maintain campaign timelines and checklists. Coordinate internal reviews of campaign materials, ensuring feedback is captured and incorporated. Help ensure campaign assets meet brand and quality standards. Marketing Insights & Reporting: You'll help the team and stakeholders understand how marketing efforts are influencing business outcomes by turning marketing data into actionable insights that guide strategic decisions. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Gather and organize marketing performance data (e.g., engagement rates, email opens, account insights). Help create clear and compelling performance summaries using PowerPoint or Tableau dashboards. Maintain campaign dashboard and account weekly alerts in partnership with analytics team members. Tools, Platforms & Processes: BCG leverages a robust MarTech stack to power our ABM efforts. You'll ensure we're using our tools to their fullest potential and creating scalable systems for long-term success. Gain familiarity and proficiency with BCG's ABM tools, including Marketo, Demandbase, Salesforce, and Tableau. Maintain ABM email folders and templates in Marketo to reflect Global Email Marketing best practices. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. Team Support & Collaboration: You'll contribute to a culture of teaming and knowledge sharing, helping ensure our campaigns are delivered efficiently and in close partnership with stakeholders across the business. Schedule and help facilitate account planning or campaign check-in meetings. Partner closely with ABM Managers and other collaborators, including practice area marketers and operations support. Contribute ideas in team meetings and proactively suggest ways to improve execution. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable supporting strategic direction while executing day-to-day tasks with detail and care. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 2-4 years of experience in B2B marketing Clear written and verbal communication skills-able to bring clarity, creativity, and energy to complex topics. A team-first mindset with curiosity and eagerness to learn. Ability to manage multiple projects and meet deadlines. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
We are looking for an additional team member for our New Business Team to fill the role of New Business Administrator, based in our Taunton office. You will ensure that our clients, brokers and introducers all continue to receive the best possible service at all times. You will be expected to act as the face (or voice) of Amicus, always presenting a friendly, helpful, efficient and professional demeanour to clients, colleagues and all visitors. Full Time 8.45am 5.15pm Monday to Friday Competitive Salary Job Types: Permanent Pay: £25,000.00 FTE Experience: Sales: 1 year (required) Responsibilities Meeting and greeting clients and other visitors and providing a warm welcome including provision of refreshments, alerting relevant members of staff to their presence, making them feel comfortable and chasing as needed Front line call handling and dealing with basic enquiries, demonstrating exceptional client service, making appointments and passing on all necessary and useful information including following up to ensure calls have been returned Balancing the requirements of visitors, callers and staff at all times and ensuring that all feel valued and noticed Keeping appropriate records in our own system of client preferences and needs and ensuring that confidential and sensitive data is safeguarded at all times Confirming appointments in advance with all visitors using the meeting room diaries and passing on information regarding any changes to the relevant fee earner and their team Responsible for the accurate and timely creation of new client file records, ensuring all necessary documentation is collected, verified, and entered into the firm s case management system in accordance with regulatory compliance and internal protocols. This includes liaising with legal teams to gather client information, maintaining data integrity, and supporting the smooth onboarding of new business matters Responsible for managing the full lifecycle of client relationship development across multiple sectors or practice areas, ensuring consistent growth in new business opportunities and client engagement. This includes developing and executing strategic business development plans, tracking performance metrics, nurturing key client relationships, and collaborating with partners and legal teams to identify cross-selling opportunities and enhance the firm s market presence. Maintaining the New Business Team internal intranet page, publishing research and analyse market trends to uncover potential new clients and sectors. Work closely with partners, marketing, and practice groups to align business development efforts. Assist in the planning, coordination, and delivery of internal office events and client-facing entertainment, ensuring all activities align with the firm s brand and professional standards. This includes supporting the organisation of networking receptions, seminars, and social functions, as well as managing logistics, communications, and follow-up. Additionally, play a key role in marketing and arranging stakeholder events to strengthen client relationships, enhance visibility, and support the firm s business development objectives. Creating and maintaining archive records, closing files and scanning documents as required to include managing local will and deed stores as appropriate Conducting the administrative aspects of file reviews Seek out and communicate opportunities for social media or website content and share these with the Marketing Manager as they arise Assist with telephone and reception cover for other offices during periods of holiday and sickness or when capacity allows Set up video calls and assist users with training on AV equipment for meeting rooms as required Attend training and out of hours team meetings as needed, but not more than once per month May be required to travel between offices Other ad hoc duties as required. Experience Prior sales generation experience within a client-facing role would be advantageous. Strong customer skills are essential. Experience supporting business development in an external environment would be beneficial. Proven ability to network effectively with professionals and clients. Experience with profiling capabilities within the external marketplace. Sales generation and business pipeline tracking Marketing experience Following through and tracking pipeline sales Sales Food chain awareness Achievements of relative targets. If you are an ambitious professional looking to make a significant impact within a growing organisation, we encourage you to apply for this exciting opportunity. Work authorisation: United Kingdom (required) Work Location: In person
Apr 03, 2026
Full time
We are looking for an additional team member for our New Business Team to fill the role of New Business Administrator, based in our Taunton office. You will ensure that our clients, brokers and introducers all continue to receive the best possible service at all times. You will be expected to act as the face (or voice) of Amicus, always presenting a friendly, helpful, efficient and professional demeanour to clients, colleagues and all visitors. Full Time 8.45am 5.15pm Monday to Friday Competitive Salary Job Types: Permanent Pay: £25,000.00 FTE Experience: Sales: 1 year (required) Responsibilities Meeting and greeting clients and other visitors and providing a warm welcome including provision of refreshments, alerting relevant members of staff to their presence, making them feel comfortable and chasing as needed Front line call handling and dealing with basic enquiries, demonstrating exceptional client service, making appointments and passing on all necessary and useful information including following up to ensure calls have been returned Balancing the requirements of visitors, callers and staff at all times and ensuring that all feel valued and noticed Keeping appropriate records in our own system of client preferences and needs and ensuring that confidential and sensitive data is safeguarded at all times Confirming appointments in advance with all visitors using the meeting room diaries and passing on information regarding any changes to the relevant fee earner and their team Responsible for the accurate and timely creation of new client file records, ensuring all necessary documentation is collected, verified, and entered into the firm s case management system in accordance with regulatory compliance and internal protocols. This includes liaising with legal teams to gather client information, maintaining data integrity, and supporting the smooth onboarding of new business matters Responsible for managing the full lifecycle of client relationship development across multiple sectors or practice areas, ensuring consistent growth in new business opportunities and client engagement. This includes developing and executing strategic business development plans, tracking performance metrics, nurturing key client relationships, and collaborating with partners and legal teams to identify cross-selling opportunities and enhance the firm s market presence. Maintaining the New Business Team internal intranet page, publishing research and analyse market trends to uncover potential new clients and sectors. Work closely with partners, marketing, and practice groups to align business development efforts. Assist in the planning, coordination, and delivery of internal office events and client-facing entertainment, ensuring all activities align with the firm s brand and professional standards. This includes supporting the organisation of networking receptions, seminars, and social functions, as well as managing logistics, communications, and follow-up. Additionally, play a key role in marketing and arranging stakeholder events to strengthen client relationships, enhance visibility, and support the firm s business development objectives. Creating and maintaining archive records, closing files and scanning documents as required to include managing local will and deed stores as appropriate Conducting the administrative aspects of file reviews Seek out and communicate opportunities for social media or website content and share these with the Marketing Manager as they arise Assist with telephone and reception cover for other offices during periods of holiday and sickness or when capacity allows Set up video calls and assist users with training on AV equipment for meeting rooms as required Attend training and out of hours team meetings as needed, but not more than once per month May be required to travel between offices Other ad hoc duties as required. Experience Prior sales generation experience within a client-facing role would be advantageous. Strong customer skills are essential. Experience supporting business development in an external environment would be beneficial. Proven ability to network effectively with professionals and clients. Experience with profiling capabilities within the external marketplace. Sales generation and business pipeline tracking Marketing experience Following through and tracking pipeline sales Sales Food chain awareness Achievements of relative targets. If you are an ambitious professional looking to make a significant impact within a growing organisation, we encourage you to apply for this exciting opportunity. Work authorisation: United Kingdom (required) Work Location: In person
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Apr 03, 2026
Full time
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
VP, Global Partnerships £80,000 - £95,000 + Uncapped Commission Central London Hybrid Are you ready to help shape the evolution of the UK's most iconic and trusted travel media brand? Our client has long been a trailblazer in inspiring travellers to pursue deeper, more authentic experiences for over 30 years. As they embark on a new era of growth, they're seeking a dynamic and commercially driven VP of Global Partnerships to drive their continued growth for the next decade and beyond. The VP of Global Partnerships will play a crucial role in their expansion, focusing on revenue growth and strategic partnerships. Key Responsibilities: Drive revenue by selling profitable campaigns to new clients and expanding relationships with existing partners through strategic account management. Collaborate with the senior management team to develop and implement a comprehensive sales strategy across digital, print, and event platforms. Achieve and exceed sales targets, contributing to profitability and growth. Expand and optimize their digital inventory to maximize revenue opportunities. Identify new market opportunities that can drive profit and add value to the business. People management skills and the ability to mentor and support a team of sales executives, fostering their professional development and increasing their productivity. Work closely with the Chief Commercial Officer to enhance efficiency and profitability across the business. Provide detailed forecasts, results, and strategic insights directly to senior management. Manage administrative responsibilities efficiently, ensuring tasks are completed accurately and on time. Who We're Looking For: Travel Enthusiast: A passion for travel is essential! Experienced Media Sales Professional: Background in media/advertising sales, preferably with a digital focus (print experience is an added advantage). Ability to converse with global tourist boards Worldly sales person - Ideal! Proven Success: Demonstrated track record of achieving individual and team sales targets and contributing to business growth. Business Savvy: Strong commercial acumen and the ability to identify and act on new revenue opportunities. Sales Leader: Confident in selling, presenting, and negotiating with a proven ability to win new business. People Manager: Experience managing a team is a major bonus but not required; however, a willingness to take on this responsibility is essential. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Apr 03, 2026
Full time
VP, Global Partnerships £80,000 - £95,000 + Uncapped Commission Central London Hybrid Are you ready to help shape the evolution of the UK's most iconic and trusted travel media brand? Our client has long been a trailblazer in inspiring travellers to pursue deeper, more authentic experiences for over 30 years. As they embark on a new era of growth, they're seeking a dynamic and commercially driven VP of Global Partnerships to drive their continued growth for the next decade and beyond. The VP of Global Partnerships will play a crucial role in their expansion, focusing on revenue growth and strategic partnerships. Key Responsibilities: Drive revenue by selling profitable campaigns to new clients and expanding relationships with existing partners through strategic account management. Collaborate with the senior management team to develop and implement a comprehensive sales strategy across digital, print, and event platforms. Achieve and exceed sales targets, contributing to profitability and growth. Expand and optimize their digital inventory to maximize revenue opportunities. Identify new market opportunities that can drive profit and add value to the business. People management skills and the ability to mentor and support a team of sales executives, fostering their professional development and increasing their productivity. Work closely with the Chief Commercial Officer to enhance efficiency and profitability across the business. Provide detailed forecasts, results, and strategic insights directly to senior management. Manage administrative responsibilities efficiently, ensuring tasks are completed accurately and on time. Who We're Looking For: Travel Enthusiast: A passion for travel is essential! Experienced Media Sales Professional: Background in media/advertising sales, preferably with a digital focus (print experience is an added advantage). Ability to converse with global tourist boards Worldly sales person - Ideal! Proven Success: Demonstrated track record of achieving individual and team sales targets and contributing to business growth. Business Savvy: Strong commercial acumen and the ability to identify and act on new revenue opportunities. Sales Leader: Confident in selling, presenting, and negotiating with a proven ability to win new business. People Manager: Experience managing a team is a major bonus but not required; however, a willingness to take on this responsibility is essential. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Get Staffed Online Recruitment Limited
Sheffield, Yorkshire
Sales and Operations Manager Cyber Security MSP Location: Sheffield (Office-Based) Reports To: Co-Directors £55,000 £65,000 per annum base salary £75,000 £85,000 OTE Join Our Client Driving Growth in the Cyber Era! Our client is on a mission to redefine what businesses expect from their Managed IT and Cyber Security provider. Based in Sheffield, they deliver Connectivity, Cloud, Voice, and Cyber Security solutions across the UK, helping organisations work smarter and safer in the digital-first world. They are entering their next phase of growth and are looking for a driven, commercially minded Sales and Operations Manager to join their leadership team. This is a hands-on, office-based role for someone who can take true ownership, driving new business performance while ensuring operational excellence from sale through to delivery and invoice. If you re a natural leader who loves turning strategy into measurable results, our client would love to meet you. About the Role As our client s Sales and Operations Manager, you ll sit at the crossroads of commercial performance and operational delivery. You ll work closely with their Co-Directors to execute their sales growth plans, lead their Account and New Business teams, and ensure that every deal successfully transitions into efficient, profitable delivery. Your impact will be felt across the business improving processes, boosting client satisfaction, and shaping how our client scales its Cyber Security and MSP services for the future. What You ll Be Doing Drive Sales Growth: Take ownership of our client s commercial targets, with a focus on Cyber Security and MSP service growth. Lead and motivate the Sales and Account management teams to exceed revenue goals. Ensure pipeline visibility and forecasting accuracy through structured reviews and reporting. Work with marketing and leadership to execute go-to-market strategies that convert leads into long-term customers. Identify new opportunities for cross-selling, upselling, and margin improvement. Actively support negotiation and deal structuring to ensure profitable outcomes. Deliver Operational Excellence: Own the full order lifecycle from sales handover to delivery and invoicing. Monitor and manage WIP performance to keep deals moving and revenue flowing. Coordinate between sales, project delivery, and support to maintain service standards and operational flow. Continuously improve processes to remove friction, improve accuracy, and fast-track delivery timelines. Track KPIs and implement dashboards that show real-time performance across all departments. Lead and Inspire: Work directly with our client s Co-Directors to deliver strategic growth goals. Build a culture of accountability, teamwork, and continuous improvement in the Sheffield office. Coach and develop staff to push performance and confidence across commercial and operational teams. Represent them with clients and partners showcasing their commitment to quality, security, and innovation. What They re Looking For: 5+ years experience in a sales, service delivery, or operational management role within an MSP or IT services business. Proven record of driving revenue growth and improving delivery performance. Deep understanding of MSP operational processes (from quote to cash). Confident leadership style with the ability to coach, motivate, and develop high-performing teams. Commercially sharp and data-driven, comfortable managing forecasts, margins, and pipelines. Experience within Cyber Security services or managed protection solutions is preferred. Why Join Our Client: Competitive salary with performance-based bonus. Office-based with a strong team culture in Sheffield. Opportunity to play a key role in a growing, Cyber-focused MSP. Close collaboration with the company s Co-Directors and senior leadership team. A supportive environment that rewards initiative, ownership, and results. If you're ready to take your sales career to the next level in an environment that values initiative, creativity, and results, our client wants to hear from you. Ready to join their success story? Apply now and help shape their future growth.
Apr 03, 2026
Full time
Sales and Operations Manager Cyber Security MSP Location: Sheffield (Office-Based) Reports To: Co-Directors £55,000 £65,000 per annum base salary £75,000 £85,000 OTE Join Our Client Driving Growth in the Cyber Era! Our client is on a mission to redefine what businesses expect from their Managed IT and Cyber Security provider. Based in Sheffield, they deliver Connectivity, Cloud, Voice, and Cyber Security solutions across the UK, helping organisations work smarter and safer in the digital-first world. They are entering their next phase of growth and are looking for a driven, commercially minded Sales and Operations Manager to join their leadership team. This is a hands-on, office-based role for someone who can take true ownership, driving new business performance while ensuring operational excellence from sale through to delivery and invoice. If you re a natural leader who loves turning strategy into measurable results, our client would love to meet you. About the Role As our client s Sales and Operations Manager, you ll sit at the crossroads of commercial performance and operational delivery. You ll work closely with their Co-Directors to execute their sales growth plans, lead their Account and New Business teams, and ensure that every deal successfully transitions into efficient, profitable delivery. Your impact will be felt across the business improving processes, boosting client satisfaction, and shaping how our client scales its Cyber Security and MSP services for the future. What You ll Be Doing Drive Sales Growth: Take ownership of our client s commercial targets, with a focus on Cyber Security and MSP service growth. Lead and motivate the Sales and Account management teams to exceed revenue goals. Ensure pipeline visibility and forecasting accuracy through structured reviews and reporting. Work with marketing and leadership to execute go-to-market strategies that convert leads into long-term customers. Identify new opportunities for cross-selling, upselling, and margin improvement. Actively support negotiation and deal structuring to ensure profitable outcomes. Deliver Operational Excellence: Own the full order lifecycle from sales handover to delivery and invoicing. Monitor and manage WIP performance to keep deals moving and revenue flowing. Coordinate between sales, project delivery, and support to maintain service standards and operational flow. Continuously improve processes to remove friction, improve accuracy, and fast-track delivery timelines. Track KPIs and implement dashboards that show real-time performance across all departments. Lead and Inspire: Work directly with our client s Co-Directors to deliver strategic growth goals. Build a culture of accountability, teamwork, and continuous improvement in the Sheffield office. Coach and develop staff to push performance and confidence across commercial and operational teams. Represent them with clients and partners showcasing their commitment to quality, security, and innovation. What They re Looking For: 5+ years experience in a sales, service delivery, or operational management role within an MSP or IT services business. Proven record of driving revenue growth and improving delivery performance. Deep understanding of MSP operational processes (from quote to cash). Confident leadership style with the ability to coach, motivate, and develop high-performing teams. Commercially sharp and data-driven, comfortable managing forecasts, margins, and pipelines. Experience within Cyber Security services or managed protection solutions is preferred. Why Join Our Client: Competitive salary with performance-based bonus. Office-based with a strong team culture in Sheffield. Opportunity to play a key role in a growing, Cyber-focused MSP. Close collaboration with the company s Co-Directors and senior leadership team. A supportive environment that rewards initiative, ownership, and results. If you're ready to take your sales career to the next level in an environment that values initiative, creativity, and results, our client wants to hear from you. Ready to join their success story? Apply now and help shape their future growth.
Brand Marketing and Corporate Partnerships Manager We are looking for a Brand Marketing and Corporate Partnerships Manager to join the team in this hybrid working role. Position: Brand Marketing and Corporate Partnerships Manager Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £40,000 - £45,000k per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 23rd April 2026 The Role You will be responsible for the voice of the organisation brand both on and offline. You will inspire and lead the Marketing and Corporate Partnerships team and colleagues to further raise the charity's profile, widen reach across all audiences and support membership and organisational growth. You will lead innovation and improvement of communications and marketing activity and utilisation of multichannel marketing opportunities to support income generation. With a strategic approach and an in-depth understanding of digital media, marketing and relationship management, the post holder will report to and work closely with the Director of Business Development Key areas of focus include: Develop and manage the marketing strategy, to position the charity's marketing for membership growth, increased brand awareness and self-sustainability Manage the performance of the marketing and corporate partnerships team and work effectively across teams and departments to ensure targets and KPIs are achieved Prepare and manage the marketing and commercial budgets, ensuring robust and proactive financial management and return on investment Achieve an annual income generation target through presenting a broad range of multichannel marketing opportunities to commercial suppliers Manage, support and guide the Partnerships Manager to source and engage new commercial partners and advertisers whose business aims meet the needs of members and are consistent with policy. About You You will have an honours degree or equivalent experience and a recognised marketing/communications professional qualification or demonstrable level of equivalent expertise. We are looking for someone with experience of: Brand management and/or account management Line management experience of a marketing/ relationship management team Achieving income generation Social and digital marketing and communications Project and budget management Internal communications and commercial marketing plans Managing long-term customer relationships Marketing products and services to blue-chip companies or business-to-business sectors Product launches and sales Developing and driving new tactical initiatives and brand building ideas Creating an internal communication strategy that builds knowledge and understanding across teams Leading smooth on-boarding of new partners and integration within the organisation To apply please submit your CV along with a supporting statement including any supplementary information that will support your application. About the Organisation Join a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Brand, Marketing, Corporate Partnerships, Brand Manager, Marketing Manager, Corporate Partnerships Manager, Marketing and Communications, Brand Marketing and Corporate Partnerships. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Apr 03, 2026
Full time
Brand Marketing and Corporate Partnerships Manager We are looking for a Brand Marketing and Corporate Partnerships Manager to join the team in this hybrid working role. Position: Brand Marketing and Corporate Partnerships Manager Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £40,000 - £45,000k per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 23rd April 2026 The Role You will be responsible for the voice of the organisation brand both on and offline. You will inspire and lead the Marketing and Corporate Partnerships team and colleagues to further raise the charity's profile, widen reach across all audiences and support membership and organisational growth. You will lead innovation and improvement of communications and marketing activity and utilisation of multichannel marketing opportunities to support income generation. With a strategic approach and an in-depth understanding of digital media, marketing and relationship management, the post holder will report to and work closely with the Director of Business Development Key areas of focus include: Develop and manage the marketing strategy, to position the charity's marketing for membership growth, increased brand awareness and self-sustainability Manage the performance of the marketing and corporate partnerships team and work effectively across teams and departments to ensure targets and KPIs are achieved Prepare and manage the marketing and commercial budgets, ensuring robust and proactive financial management and return on investment Achieve an annual income generation target through presenting a broad range of multichannel marketing opportunities to commercial suppliers Manage, support and guide the Partnerships Manager to source and engage new commercial partners and advertisers whose business aims meet the needs of members and are consistent with policy. About You You will have an honours degree or equivalent experience and a recognised marketing/communications professional qualification or demonstrable level of equivalent expertise. We are looking for someone with experience of: Brand management and/or account management Line management experience of a marketing/ relationship management team Achieving income generation Social and digital marketing and communications Project and budget management Internal communications and commercial marketing plans Managing long-term customer relationships Marketing products and services to blue-chip companies or business-to-business sectors Product launches and sales Developing and driving new tactical initiatives and brand building ideas Creating an internal communication strategy that builds knowledge and understanding across teams Leading smooth on-boarding of new partners and integration within the organisation To apply please submit your CV along with a supporting statement including any supplementary information that will support your application. About the Organisation Join a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Brand, Marketing, Corporate Partnerships, Brand Manager, Marketing Manager, Corporate Partnerships Manager, Marketing and Communications, Brand Marketing and Corporate Partnerships. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Senior Paid Media Manager Location: London Our fast-growing client is currently seeking a Senior Paid Media Manager to join their marketing team on a permanent, full-time basis. This role will focus on managing and optimising paid media campaigns across multiple digital channels. Key Responsibilities Manage and optimise paid media campaigns across platforms including Google Ads, LinkedIn and other social channels Monitor campaign performance and identify optimisation opportunities Deliver campaign insights and performance reporting Collaborate with internal teams to support campaign delivery Ensure campaigns are executed to a high standard Key Skills/Experience: Strong experience managing paid media campaigns Experience with platforms such as Google Ads and LinkedIn Ads Ability to analyse performance data and optimise campaigns Strong organisational and communication skills FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Apr 03, 2026
Full time
Senior Paid Media Manager Location: London Our fast-growing client is currently seeking a Senior Paid Media Manager to join their marketing team on a permanent, full-time basis. This role will focus on managing and optimising paid media campaigns across multiple digital channels. Key Responsibilities Manage and optimise paid media campaigns across platforms including Google Ads, LinkedIn and other social channels Monitor campaign performance and identify optimisation opportunities Deliver campaign insights and performance reporting Collaborate with internal teams to support campaign delivery Ensure campaigns are executed to a high standard Key Skills/Experience: Strong experience managing paid media campaigns Experience with platforms such as Google Ads and LinkedIn Ads Ability to analyse performance data and optimise campaigns Strong organisational and communication skills FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Bid Specialist Monday - Friday, Full-Time - Hybrid working scheme available. Salary - 30,000 Stone, Stafford The Role: MPJ Recruitment are proud to be representing our client, a well-established, family-run Debt Recovery Agency operating across England and Wales. They specialise in a comprehensive range of services, including the recovery of unpaid invoices, commercial rent arrears, local taxation, and High Court enforcement. If you are passionate about producing high-quality written content, coordinating winning submissions, and thriving in a fast-paced environment, this could be the perfect opportunity for you. Key Responsibilities: Assist in the preparation of bids within agreed timescales to maximise the chance of success. Attend planning and kick-off meetings, contributing proactively by carrying out market and client research in advance. Request, gather and collate required information from relevant stakeholders. Develop tailored responses and write detailed method statements for each bid, ensuring alignment with local authority requirements and effectively incorporating win themes to produce high-quality, strategic proposal documents. Identify, adapt and refine existing content where appropriate. Submit completed proposal responses to the Senior Bid Writer or Bid Manager in line with agreed deadlines, escalating any issues promptly. Maintain, review and continuously enhance content within the bid library. Assist in reviewing post-decision feedback and update the tender library to support future bid success. Build and maintain strong internal relationships across the business. Develop presentation materials and supporting documentation for bids and sales opportunities. Support the creation of summary documents, newsletters and other marketing materials on an ad-hoc basis, drawing on business knowledge as required. Demonstrate flexibility with working hours, as occasional out-of-hours work may be required to meet deadlines and business demands. Benefits: 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Company Pension Scheme Social events throughout the year Company Sick Pay Scheme Workplace Mental Health initiative Interested in learning more? Click Apply today.
Apr 03, 2026
Full time
Bid Specialist Monday - Friday, Full-Time - Hybrid working scheme available. Salary - 30,000 Stone, Stafford The Role: MPJ Recruitment are proud to be representing our client, a well-established, family-run Debt Recovery Agency operating across England and Wales. They specialise in a comprehensive range of services, including the recovery of unpaid invoices, commercial rent arrears, local taxation, and High Court enforcement. If you are passionate about producing high-quality written content, coordinating winning submissions, and thriving in a fast-paced environment, this could be the perfect opportunity for you. Key Responsibilities: Assist in the preparation of bids within agreed timescales to maximise the chance of success. Attend planning and kick-off meetings, contributing proactively by carrying out market and client research in advance. Request, gather and collate required information from relevant stakeholders. Develop tailored responses and write detailed method statements for each bid, ensuring alignment with local authority requirements and effectively incorporating win themes to produce high-quality, strategic proposal documents. Identify, adapt and refine existing content where appropriate. Submit completed proposal responses to the Senior Bid Writer or Bid Manager in line with agreed deadlines, escalating any issues promptly. Maintain, review and continuously enhance content within the bid library. Assist in reviewing post-decision feedback and update the tender library to support future bid success. Build and maintain strong internal relationships across the business. Develop presentation materials and supporting documentation for bids and sales opportunities. Support the creation of summary documents, newsletters and other marketing materials on an ad-hoc basis, drawing on business knowledge as required. Demonstrate flexibility with working hours, as occasional out-of-hours work may be required to meet deadlines and business demands. Benefits: 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year Company Pension Scheme Social events throughout the year Company Sick Pay Scheme Workplace Mental Health initiative Interested in learning more? Click Apply today.
Manpower are currently seeking an interim Customer Service Representative to work with our global FMCG beauty client and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run until end of December 2026 requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our customers, both external and internal - place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Provide day-to-day support to the CE Sales Lead Complete all forms for samples, free-of-charge requests, etc. Complete pricing forms once requested by Sales and approved by the CCD team Prepare new line forms for extended distribution with distributors Monitor order flow - including order entry, pick & pack, and delivery (focusing on lead time and accuracy) Highlight and request adjustments for any orders where changes might be needed Liaise with Marketing to ensure the latest assets and portfolio updates (additions/delists) are shared Manage pricing queries raised by our 3PL Order Management partner (Alloga) and connect with the CCD team as pricing owners Share up-to-date master data upon distributor request Provide post-service support and issue resolution when required by the CE Sales Lead (key contact for Alloga on claims, etc.) Work closely with the Logistics Manager to resolve any issues with our 3PL transport company or deliveries Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. Able to multi-task. Team player. Pro-active.
Apr 03, 2026
Seasonal
Manpower are currently seeking an interim Customer Service Representative to work with our global FMCG beauty client and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run until end of December 2026 requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our customers, both external and internal - place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Provide day-to-day support to the CE Sales Lead Complete all forms for samples, free-of-charge requests, etc. Complete pricing forms once requested by Sales and approved by the CCD team Prepare new line forms for extended distribution with distributors Monitor order flow - including order entry, pick & pack, and delivery (focusing on lead time and accuracy) Highlight and request adjustments for any orders where changes might be needed Liaise with Marketing to ensure the latest assets and portfolio updates (additions/delists) are shared Manage pricing queries raised by our 3PL Order Management partner (Alloga) and connect with the CCD team as pricing owners Share up-to-date master data upon distributor request Provide post-service support and issue resolution when required by the CE Sales Lead (key contact for Alloga on claims, etc.) Work closely with the Logistics Manager to resolve any issues with our 3PL transport company or deliveries Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. Able to multi-task. Team player. Pro-active.
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: THE ROLE The Digital Content Assistant is responsible for supporting the implementation and delivery of the digital content calendar for TK (url removed). In this role, you will contribute to delivering the digital trading and brand plans through the development, build and execution of all content across our transactional European sites and apps. Working alongside the Content Officers and Content Manager, this role partners closely with Brand and Marketing and the Online Trading team, to ensure all content aligns with omnichannel and brand priorities, and delivers to both sales and traffic plans. WHAT YOU'LL DO Digital Content Planning Support the implementation of the digital and SEO content plans across all European sites, banners and devices Help plan, brief and deliver content across websites and apps, ensuring alignment with trading, brand and omnichannel priorities Work with Online Trading to translate the trading calendar into weekly content plans (Homepage, PLPs, CLPs, cross-sell modules) Partner with SEO teams and agencies to support SEO content delivery and best practice across European markets Support content planning for brand and static pages (Careers, Store Locator, Gift Cards, Customer Services and more) Use data, insight and testing (including A/B testing) to optimise content performance and improve customer conversion CMS Management & Optimisation Support the build and management of product, brand and static content across websites and apps Brief digital assets into Creative teams and ensure timely, accurate content delivery Work with Content and Optimisation teams to support personalisation and testing initiatives Help maintain and evolve the CMS roadmap in partnership with Digital Product Development Identify and escalate website defects, partnering with Digital IT Operations to resolve issues quickly Support CMS training and ongoing guidance for wider business users Collaboration & Continuous Improvement Build strong relationships across Digital Commerce, Marketing, Brand, Creative, IT, Customer Services and Insight teams Stay up to date on competitor activity, digital trends and best practice Take ownership of personal development and actively contribute to continuous improvement Build off-price awareness and share knowledge across teams WHAT YOU'LL BRING Experience of working with content management systems (CMS) in a digital environment HTML experience (beginner/intermediate) Experience of working within the Hybris Ecommerce platform Knowledge of SEO principals and best practice Strong attention to detail and the ability to work under pressure and to tight deadlines Excellent planning and organisation skills, with the ability to prioritise own workload and re-prioritise across tasks as required by the team Excellent influencing, relationship building and communication skills Ability to communicate effectively; work well with a team and have a pro-active, 'can-do' attitude Enthusiastic, with a passion for the work, building relationships and our organisation Strong customer facing approach Ability to use insight and evaluate website analytics tools (e.g. Google Analytics) to improve website content Results-orientated German speaking advantageous You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Apr 03, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: THE ROLE The Digital Content Assistant is responsible for supporting the implementation and delivery of the digital content calendar for TK (url removed). In this role, you will contribute to delivering the digital trading and brand plans through the development, build and execution of all content across our transactional European sites and apps. Working alongside the Content Officers and Content Manager, this role partners closely with Brand and Marketing and the Online Trading team, to ensure all content aligns with omnichannel and brand priorities, and delivers to both sales and traffic plans. WHAT YOU'LL DO Digital Content Planning Support the implementation of the digital and SEO content plans across all European sites, banners and devices Help plan, brief and deliver content across websites and apps, ensuring alignment with trading, brand and omnichannel priorities Work with Online Trading to translate the trading calendar into weekly content plans (Homepage, PLPs, CLPs, cross-sell modules) Partner with SEO teams and agencies to support SEO content delivery and best practice across European markets Support content planning for brand and static pages (Careers, Store Locator, Gift Cards, Customer Services and more) Use data, insight and testing (including A/B testing) to optimise content performance and improve customer conversion CMS Management & Optimisation Support the build and management of product, brand and static content across websites and apps Brief digital assets into Creative teams and ensure timely, accurate content delivery Work with Content and Optimisation teams to support personalisation and testing initiatives Help maintain and evolve the CMS roadmap in partnership with Digital Product Development Identify and escalate website defects, partnering with Digital IT Operations to resolve issues quickly Support CMS training and ongoing guidance for wider business users Collaboration & Continuous Improvement Build strong relationships across Digital Commerce, Marketing, Brand, Creative, IT, Customer Services and Insight teams Stay up to date on competitor activity, digital trends and best practice Take ownership of personal development and actively contribute to continuous improvement Build off-price awareness and share knowledge across teams WHAT YOU'LL BRING Experience of working with content management systems (CMS) in a digital environment HTML experience (beginner/intermediate) Experience of working within the Hybris Ecommerce platform Knowledge of SEO principals and best practice Strong attention to detail and the ability to work under pressure and to tight deadlines Excellent planning and organisation skills, with the ability to prioritise own workload and re-prioritise across tasks as required by the team Excellent influencing, relationship building and communication skills Ability to communicate effectively; work well with a team and have a pro-active, 'can-do' attitude Enthusiastic, with a passion for the work, building relationships and our organisation Strong customer facing approach Ability to use insight and evaluate website analytics tools (e.g. Google Analytics) to improve website content Results-orientated German speaking advantageous You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Apr 03, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Working for an established publishing and conference business, our client is seeking an experienced Senior Sponsorship Sales Manager to drive growth across a portfolio of events, publications and digital products serving the institutional investment sector. This role suits a commercially minded individual who enjoys building senior client relationships, identifying opportunities, and delivering tailored sponsorship solutions. You'll work closely with editorial, production and logistics teams in a collaborative, fast-paced environment. Key responsibilities include: Driving sponsorship revenue across events, publications and digital channels Identifying and pursuing new business opportunities through market research Engaging clients to understand objectives and close partnerships Developing sponsorship packages in collaboration with internal teams Managing sales pipelines and reporting on progress Supporting the delivery of successful live events for sponsors and delegates About you: Proven experience in B2B sponsorship or media sales, ideally within financial services sector Confident communicator with strong negotiation skills Organised, proactive and comfortable managing multiple opportunities Able to build credibility with senior stakeholders Collaborative, with a practical and results-focused approach This is a hybrid role (4 days IN) offering the opportunity to make a meaningful commercial impact within a respected events and publishing portfolio.
Apr 03, 2026
Full time
Working for an established publishing and conference business, our client is seeking an experienced Senior Sponsorship Sales Manager to drive growth across a portfolio of events, publications and digital products serving the institutional investment sector. This role suits a commercially minded individual who enjoys building senior client relationships, identifying opportunities, and delivering tailored sponsorship solutions. You'll work closely with editorial, production and logistics teams in a collaborative, fast-paced environment. Key responsibilities include: Driving sponsorship revenue across events, publications and digital channels Identifying and pursuing new business opportunities through market research Engaging clients to understand objectives and close partnerships Developing sponsorship packages in collaboration with internal teams Managing sales pipelines and reporting on progress Supporting the delivery of successful live events for sponsors and delegates About you: Proven experience in B2B sponsorship or media sales, ideally within financial services sector Confident communicator with strong negotiation skills Organised, proactive and comfortable managing multiple opportunities Able to build credibility with senior stakeholders Collaborative, with a practical and results-focused approach This is a hybrid role (4 days IN) offering the opportunity to make a meaningful commercial impact within a respected events and publishing portfolio.
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
Apr 03, 2026
Full time
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
Company This is your chance to join an excellent business, where changing people s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Role Function The Customer Experience & Sales Operations Manager will take ownership of the end-to-end customer experience, from initial enquiry through to order fulfilment and aftercare ensuring that every interaction reflects the commitment to exceptional service. The Customer Experience & Sales Operations Manager role sits at the heart of the commercial operations ensuring that every customer touchpoint is efficient and seamless, and their insights drive improvements across operations, service delivery and training. Customer Experience & Sales Operations Manager Hours and Benefits 37.5 hours per week, Monday Friday (office-based role) 23 days holiday plus bank holidays Life insurance cover Employee Assistance Programme Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Experience & Sales Operations Manager Responsibilities (but not limited to) Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving high performance and accountability. Own, track, and report on key KPIs (Sales Conversions, Customer Satisfaction, SLAs and CRIs), using data to drive decisions and improvements. Ensure fast, accurate handling of enquiries, bookings, orders, and installations. Drive continuous improvement of sales processes, workflows, and customer communications, ensuring clear ownership across all touchpoints. Proactively identify risks, bottlenecks, and opportunities across the customer journey and implement solutions. Collaborate with department heads to ensure timely completion of deliverables and seamless handovers. Oversee CRM systems and data accuracy, troubleshooting daily operational issues and optimise systems to support a smooth sales process, reducing friction and enhancing productivity. Manage returns and warranties, ensuring timely resolution and root cause analysis as well as acting as the first point of contact for escalated customer complaints. Standardise processes, documentation, and best practices across customer-handling teams. Coach, develop, and performance-manage teams, including regular 1-2-1s and objective setting. Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google. The Customer Experience & Sales Operations Manager will monitor and manage online feedback to support continuous improvement. Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat. Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
Apr 03, 2026
Full time
Company This is your chance to join an excellent business, where changing people s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Role Function The Customer Experience & Sales Operations Manager will take ownership of the end-to-end customer experience, from initial enquiry through to order fulfilment and aftercare ensuring that every interaction reflects the commitment to exceptional service. The Customer Experience & Sales Operations Manager role sits at the heart of the commercial operations ensuring that every customer touchpoint is efficient and seamless, and their insights drive improvements across operations, service delivery and training. Customer Experience & Sales Operations Manager Hours and Benefits 37.5 hours per week, Monday Friday (office-based role) 23 days holiday plus bank holidays Life insurance cover Employee Assistance Programme Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Experience & Sales Operations Manager Responsibilities (but not limited to) Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving high performance and accountability. Own, track, and report on key KPIs (Sales Conversions, Customer Satisfaction, SLAs and CRIs), using data to drive decisions and improvements. Ensure fast, accurate handling of enquiries, bookings, orders, and installations. Drive continuous improvement of sales processes, workflows, and customer communications, ensuring clear ownership across all touchpoints. Proactively identify risks, bottlenecks, and opportunities across the customer journey and implement solutions. Collaborate with department heads to ensure timely completion of deliverables and seamless handovers. Oversee CRM systems and data accuracy, troubleshooting daily operational issues and optimise systems to support a smooth sales process, reducing friction and enhancing productivity. Manage returns and warranties, ensuring timely resolution and root cause analysis as well as acting as the first point of contact for escalated customer complaints. Standardise processes, documentation, and best practices across customer-handling teams. Coach, develop, and performance-manage teams, including regular 1-2-1s and objective setting. Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google. The Customer Experience & Sales Operations Manager will monitor and manage online feedback to support continuous improvement. Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat. Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
JOB TITLE: E-Commerce Specialist Location : Maidenhead, UK Type : Fixed Term contract Job Details: Reporting into the Head of Sales, your responsibilities will be to work closely with the sales team, especially the E-Commerce Manager, supporting the E-Com, Pharmacy & Grocery Channels. You will also be required to work closely with supporting functions including Digital, Marketing, Customer Servies, Shopper Marketing, Finance and Supply Chain. MAIN RESPONSIBILITIES Supporting sales and growth targets within sales function Support the sales team with day-to-day tasks including but not limited to submitting promotions, content development, analysing data, forecasting, budgeting trade spend, attending and contributing in internal meetings. The main account focus will be working on Amazon, learning dashboards, data sets and supporting the management of the account. Bridge the gap between other functions to help support 'one team' way of working. Attend external customer meetings when required. Account Management Support implementing accounts short term & long-term strategy/framework to achieving commercial targets across Amazon and other accounts. Financial & Forecasting Responsibility Support account managers with monthly forecasting cycles Marketing Support Support account managers to work with marketing team to align brand 360 activation with in-store activity. Works closely with digital managers to optimize SEO, digital traffic & conversion Internal Business Support Support reporting weekly to the business on performance (i.e. overall sales targets, promotions, digital metrics) with clear recommendations. Maintain an impactful presence and be comfortable interacting regularly with senior level management both at Abbott Nutrition (both UK and across Europe) and Amazon plus any other relevant accounts. Involved in regional best practice sharing. Experience Degree educated with a keen passion for E-Commerce and Sales. Financial understanding i.e. P&Ls would be beneficial Experience of FMCG/pharmaceutical/healthcare industry or appropriate marketing/business sector is preferred. Evidence of achieving annual commercial targets Education: Educated to degree level and/or equivalent qualification with relevant commercial experience. Competent use of Microsoft Office (Word, Excel, PowerPoint etc.). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Apr 03, 2026
Contractor
JOB TITLE: E-Commerce Specialist Location : Maidenhead, UK Type : Fixed Term contract Job Details: Reporting into the Head of Sales, your responsibilities will be to work closely with the sales team, especially the E-Commerce Manager, supporting the E-Com, Pharmacy & Grocery Channels. You will also be required to work closely with supporting functions including Digital, Marketing, Customer Servies, Shopper Marketing, Finance and Supply Chain. MAIN RESPONSIBILITIES Supporting sales and growth targets within sales function Support the sales team with day-to-day tasks including but not limited to submitting promotions, content development, analysing data, forecasting, budgeting trade spend, attending and contributing in internal meetings. The main account focus will be working on Amazon, learning dashboards, data sets and supporting the management of the account. Bridge the gap between other functions to help support 'one team' way of working. Attend external customer meetings when required. Account Management Support implementing accounts short term & long-term strategy/framework to achieving commercial targets across Amazon and other accounts. Financial & Forecasting Responsibility Support account managers with monthly forecasting cycles Marketing Support Support account managers to work with marketing team to align brand 360 activation with in-store activity. Works closely with digital managers to optimize SEO, digital traffic & conversion Internal Business Support Support reporting weekly to the business on performance (i.e. overall sales targets, promotions, digital metrics) with clear recommendations. Maintain an impactful presence and be comfortable interacting regularly with senior level management both at Abbott Nutrition (both UK and across Europe) and Amazon plus any other relevant accounts. Involved in regional best practice sharing. Experience Degree educated with a keen passion for E-Commerce and Sales. Financial understanding i.e. P&Ls would be beneficial Experience of FMCG/pharmaceutical/healthcare industry or appropriate marketing/business sector is preferred. Evidence of achieving annual commercial targets Education: Educated to degree level and/or equivalent qualification with relevant commercial experience. Competent use of Microsoft Office (Word, Excel, PowerPoint etc.). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Salary: Competitive + Company Vehicle/Allowance + Bonus (DOE) An established and growing electrical contractor is seeking an experienced Electrical Technical Sales Manager to drive new business growth while supporting the delivery of high-quality electrical solutions across commercial, industrial, retail and facilities management sectors. This is an exciting opportunity for a technically strong and commercially focused professional to play a key role in expanding market presence and strengthening client relationships. The successful candidate will be responsible for identifying and targeting new business opportunities, proactively engaging with decision-makers including facilities managers, landlords, consultants and project leads. You will attend site visits to assess requirements, scope works and develop tailored solutions that meet client needs while aligning with company capabilities and margins. A core part of the role will involve maintaining and developing relationships with existing clients, ensuring high levels of customer satisfaction and securing repeat business. Acting as the main point of contact for key accounts, you will provide technical guidance and support, helping clients make informed decisions regarding installations, testing, inspection, remedial works and compliance requirements. Working closely with the operations team, you will prepare detailed and accurate electrical estimates and quotations for new tenders and projects. This will include reviewing drawings, specifications and tender documentation, liaising with suppliers and subcontractors to secure competitive pricing, conducting site visits where required, and supporting projects through both tender and delivery stages. You will translate technical detail into clear and practical proposals, ensuring all submissions reflect company standards and profitability targets. You will lead sales meetings, presentations and client walk-throughs, prepare and submit competitive tenders, and negotiate pricing and terms in line with company policy. Close collaboration with engineers, project managers and supervisors will be essential to ensure a smooth transition from sales to project delivery, providing technical interpretation during project kick-off and throughout works where necessary. The role also requires strong market awareness, keeping up to date with NICEIC standards, electrical safety regulations and emerging technologies such as EV charging infrastructure, LED upgrades, energy efficiency systems, BMS and EMS solutions. You will identify new service lines and growth opportunities, helping to shape and refine the company s offering based on market trends and field feedback. You will maintain accurate CRM records, manage sales pipelines and forecasts, and provide regular progress reports to senior management, including the Commercial Director and Group Managing Director. To be considered, you will have proven experience in technical sales, estimating or business development within an electrical contracting, FM or building services environment. A strong understanding of electrical installations, testing and inspection, remedial works and compliance is essential, along with the ability to read and interpret technical drawings and specifications. Knowledge of energy efficiency systems, controls, LED upgrades, EV charge installations and BMS/EMS systems is highly desirable. An 18th Edition qualification or relevant technical certification would be advantageous but is not essential. You will be highly organised, capable of managing multiple enquiries and projects simultaneously, and confident in both negotiation and presentation settings. Excellent communication and relationship-building skills are key, along with strong customer empathy, professionalism, tenacity and a positive, can-do attitude. A full UK driving licence is required. If you are a commercially driven electrical professional looking to take the next step in your career with a forward-thinking contractor, we would welcome your application.
Apr 03, 2026
Full time
Salary: Competitive + Company Vehicle/Allowance + Bonus (DOE) An established and growing electrical contractor is seeking an experienced Electrical Technical Sales Manager to drive new business growth while supporting the delivery of high-quality electrical solutions across commercial, industrial, retail and facilities management sectors. This is an exciting opportunity for a technically strong and commercially focused professional to play a key role in expanding market presence and strengthening client relationships. The successful candidate will be responsible for identifying and targeting new business opportunities, proactively engaging with decision-makers including facilities managers, landlords, consultants and project leads. You will attend site visits to assess requirements, scope works and develop tailored solutions that meet client needs while aligning with company capabilities and margins. A core part of the role will involve maintaining and developing relationships with existing clients, ensuring high levels of customer satisfaction and securing repeat business. Acting as the main point of contact for key accounts, you will provide technical guidance and support, helping clients make informed decisions regarding installations, testing, inspection, remedial works and compliance requirements. Working closely with the operations team, you will prepare detailed and accurate electrical estimates and quotations for new tenders and projects. This will include reviewing drawings, specifications and tender documentation, liaising with suppliers and subcontractors to secure competitive pricing, conducting site visits where required, and supporting projects through both tender and delivery stages. You will translate technical detail into clear and practical proposals, ensuring all submissions reflect company standards and profitability targets. You will lead sales meetings, presentations and client walk-throughs, prepare and submit competitive tenders, and negotiate pricing and terms in line with company policy. Close collaboration with engineers, project managers and supervisors will be essential to ensure a smooth transition from sales to project delivery, providing technical interpretation during project kick-off and throughout works where necessary. The role also requires strong market awareness, keeping up to date with NICEIC standards, electrical safety regulations and emerging technologies such as EV charging infrastructure, LED upgrades, energy efficiency systems, BMS and EMS solutions. You will identify new service lines and growth opportunities, helping to shape and refine the company s offering based on market trends and field feedback. You will maintain accurate CRM records, manage sales pipelines and forecasts, and provide regular progress reports to senior management, including the Commercial Director and Group Managing Director. To be considered, you will have proven experience in technical sales, estimating or business development within an electrical contracting, FM or building services environment. A strong understanding of electrical installations, testing and inspection, remedial works and compliance is essential, along with the ability to read and interpret technical drawings and specifications. Knowledge of energy efficiency systems, controls, LED upgrades, EV charge installations and BMS/EMS systems is highly desirable. An 18th Edition qualification or relevant technical certification would be advantageous but is not essential. You will be highly organised, capable of managing multiple enquiries and projects simultaneously, and confident in both negotiation and presentation settings. Excellent communication and relationship-building skills are key, along with strong customer empathy, professionalism, tenacity and a positive, can-do attitude. A full UK driving licence is required. If you are a commercially driven electrical professional looking to take the next step in your career with a forward-thinking contractor, we would welcome your application.
