SOC Engineer (DV Cleared) £450 - £550 per day | Outside IR35 | Hybrid (3 days in Bristol) We are seeking a DV-cleared SOC Engineer to support and enhance a Security Operations Centre for a leading technology provider. This role focuses on detection engineering, SIEM optimisation, and automation, alongside supporting incident response across complex environments. Key Responsibilities Develop and tune SIEM detection rules and use cases (eg, Splunk, QRadar) Automate SOC workflows and incident response processes (Python/PowerShell) Improve alert quality, reducing false positives and enhancing detection coverage Support and lead incident investigations and escalations Integrate threat intelligence into monitoring and detection Maintain SOC playbooks and support continuous improvement of tooling and processes Skills & Experience Experience in SOC Engineering or advanced SOC Analyst roles Strong hands-on experience with SIEM platforms and detection tuning Scripting/automation skills (Python, PowerShell or similar) Understanding of threat detection and incident response frameworks (eg, MITRE ATT&CK) Certifications (CISSP, CISM, CEH, etc.) are a plus Requirements Active DV Clearance (essential) Hybrid: 3 days per week in Bristol
Mar 23, 2026
Contractor
SOC Engineer (DV Cleared) £450 - £550 per day | Outside IR35 | Hybrid (3 days in Bristol) We are seeking a DV-cleared SOC Engineer to support and enhance a Security Operations Centre for a leading technology provider. This role focuses on detection engineering, SIEM optimisation, and automation, alongside supporting incident response across complex environments. Key Responsibilities Develop and tune SIEM detection rules and use cases (eg, Splunk, QRadar) Automate SOC workflows and incident response processes (Python/PowerShell) Improve alert quality, reducing false positives and enhancing detection coverage Support and lead incident investigations and escalations Integrate threat intelligence into monitoring and detection Maintain SOC playbooks and support continuous improvement of tooling and processes Skills & Experience Experience in SOC Engineering or advanced SOC Analyst roles Strong hands-on experience with SIEM platforms and detection tuning Scripting/automation skills (Python, PowerShell or similar) Understanding of threat detection and incident response frameworks (eg, MITRE ATT&CK) Certifications (CISSP, CISM, CEH, etc.) are a plus Requirements Active DV Clearance (essential) Hybrid: 3 days per week in Bristol
Essential skills/knowledge/experience: Previous experience in a cybersecurity role, with a strong focus on Microsoft security solutions. In-depth practical knowledge of the Microsoft security stack, including Defender XDR, Purview, and Entra ID. Experience with Scripting languages, particularly PowerShell, for automation and management. Familiarity with common cybersecurity frameworks and attack methodologies, such as the MITRE ATT&CK framework. Microsoft Certified: Security Operations Analyst Associate (SC-200; SC-300; SC-400). Certified Information Systems Security Professional (CISSP). Desirable skills/knowledge/experience: Excellent analytical and problem-solving abilities. Strong communication and collaboration skills to work effectively with technical and non-technical teams. A proactive mindset and the ability to adapt to a fast-paced, evolving threat landscape.
Mar 23, 2026
Full time
Essential skills/knowledge/experience: Previous experience in a cybersecurity role, with a strong focus on Microsoft security solutions. In-depth practical knowledge of the Microsoft security stack, including Defender XDR, Purview, and Entra ID. Experience with Scripting languages, particularly PowerShell, for automation and management. Familiarity with common cybersecurity frameworks and attack methodologies, such as the MITRE ATT&CK framework. Microsoft Certified: Security Operations Analyst Associate (SC-200; SC-300; SC-400). Certified Information Systems Security Professional (CISSP). Desirable skills/knowledge/experience: Excellent analytical and problem-solving abilities. Strong communication and collaboration skills to work effectively with technical and non-technical teams. A proactive mindset and the ability to adapt to a fast-paced, evolving threat landscape.
2nd Line Support Analyst Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team on a permanent basis. Please note, the role is on-site 5 days per week based in Haslemere. You will become part of a dynamic team and will have an understanding of IT support. You will provide IT support to external clients from varied industries. You will be providing support for Microsoft 365 environment. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, training and development as well as a referral programme. 2nd Line Support Analyst - Key Skills: Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint Set up, configure, and decommission IT assets such as laptops, desktops, and Android mobile devices Administer user accounts in a hybrid cloud environment Perform basic Exchange Online administration, including troubleshooting and shared mailbox management Onboard and offboard users, including account creation/deletion, device provisioning, permissions setup, and introductory training on core systems Handle network port patching and assist with port-security-related issues Install and manage peripheral devices such as printers, Routers, network Switches Understand and support WIFI systems (Ubiquiti and TP-Link) Manage and maintain backup solutions to safeguard critical business data Troubleshoot and support customer issues with 3CX VoIP system On-site visits to customer premises will form part of your job role 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Mar 23, 2026
Full time
2nd Line Support Analyst Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team on a permanent basis. Please note, the role is on-site 5 days per week based in Haslemere. You will become part of a dynamic team and will have an understanding of IT support. You will provide IT support to external clients from varied industries. You will be providing support for Microsoft 365 environment. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, training and development as well as a referral programme. 2nd Line Support Analyst - Key Skills: Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint Set up, configure, and decommission IT assets such as laptops, desktops, and Android mobile devices Administer user accounts in a hybrid cloud environment Perform basic Exchange Online administration, including troubleshooting and shared mailbox management Onboard and offboard users, including account creation/deletion, device provisioning, permissions setup, and introductory training on core systems Handle network port patching and assist with port-security-related issues Install and manage peripheral devices such as printers, Routers, network Switches Understand and support WIFI systems (Ubiquiti and TP-Link) Manage and maintain backup solutions to safeguard critical business data Troubleshoot and support customer issues with 3CX VoIP system On-site visits to customer premises will form part of your job role 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role Cyber Compliance Analyst This role sits within British Airways' Digital directorate, as part of the Cyber Compliance function. The team plays a critical role in identifying, assessing and managing BA's Cyber Safety and Security Cyber compliance programmes across the airline, ensuring our systems, data and operations remain secure in an increasingly complex threat landscape. In a safety-critical, highly regulated global airline, effective cyber compliance is essential to maintaining operational resilience, protecting customer trust and safeguarding the British Airways brand. The Cyber Compliance team supports senior decision-making, enables assurance on our key cyber controls such as identity managment, and ensures cyber compliance considerations are embedded into how the airline operates and evolves every day. What you'll do Gather and maintain current evidence set to support compliance requirements (PCI DSS, SWIFT) and NIST maturity scoring for British Airways. Interpret security controls accurately with regard to system security posture, including configuration of systems with regard to technical security Developing a thorough understanding of each of the relevant regulations that the business needs to adhere to. Monitor, track and report results of assessments and effective implementation of mitigation plans. Work closely with cross-functional teams (Internal & External Audit, IAG Tech, Cyber Assurance Leads) to support other Cyber compliance Activities. Develop, maintain and present reports, KPIs, and Dashboards. Develop and enhance our Identity Governance practices. Facilitate audit activity and evidence collection for critical identity services. Proactive involvement in creating awareness of Compliance programs across British Airways. Help build a more compliance and risk-aware culture. Management of ISMS (Information Security Management Systems) What you'll bring to British Airways: Strong team working capabilities and can-do approach. Strong stakeholder management skills Ability to rationalise and present compliance data to stakeholders to enable decision making Ability to work to deadlines, prioritise tasks Excellent communication and interpersonal skills. Proactive investigator, working collaboratively and constructively with multiple stakeholders to gather evidence. Your experience: Experience of leading PCI maintenance programmes is highly desired for this role Experience of identity governance and assurance using AWS IAM, Entra and Sailpoint is highly desired for this role. Experience working in aviation, safety-critical or critical national infrastructure environments is highly desirable Relevant cyber compliance qualifications and/or certifications What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain
Mar 23, 2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role Cyber Compliance Analyst This role sits within British Airways' Digital directorate, as part of the Cyber Compliance function. The team plays a critical role in identifying, assessing and managing BA's Cyber Safety and Security Cyber compliance programmes across the airline, ensuring our systems, data and operations remain secure in an increasingly complex threat landscape. In a safety-critical, highly regulated global airline, effective cyber compliance is essential to maintaining operational resilience, protecting customer trust and safeguarding the British Airways brand. The Cyber Compliance team supports senior decision-making, enables assurance on our key cyber controls such as identity managment, and ensures cyber compliance considerations are embedded into how the airline operates and evolves every day. What you'll do Gather and maintain current evidence set to support compliance requirements (PCI DSS, SWIFT) and NIST maturity scoring for British Airways. Interpret security controls accurately with regard to system security posture, including configuration of systems with regard to technical security Developing a thorough understanding of each of the relevant regulations that the business needs to adhere to. Monitor, track and report results of assessments and effective implementation of mitigation plans. Work closely with cross-functional teams (Internal & External Audit, IAG Tech, Cyber Assurance Leads) to support other Cyber compliance Activities. Develop, maintain and present reports, KPIs, and Dashboards. Develop and enhance our Identity Governance practices. Facilitate audit activity and evidence collection for critical identity services. Proactive involvement in creating awareness of Compliance programs across British Airways. Help build a more compliance and risk-aware culture. Management of ISMS (Information Security Management Systems) What you'll bring to British Airways: Strong team working capabilities and can-do approach. Strong stakeholder management skills Ability to rationalise and present compliance data to stakeholders to enable decision making Ability to work to deadlines, prioritise tasks Excellent communication and interpersonal skills. Proactive investigator, working collaboratively and constructively with multiple stakeholders to gather evidence. Your experience: Experience of leading PCI maintenance programmes is highly desired for this role Experience of identity governance and assurance using AWS IAM, Entra and Sailpoint is highly desired for this role. Experience working in aviation, safety-critical or critical national infrastructure environments is highly desirable Relevant cyber compliance qualifications and/or certifications What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain
Senior Salesforce Developer - Service Could - Experience Cloud - Marketing Cloud - Apex - LWC Role - Senior Salesforce Developer Salary - up to £90,000 + Benefits Location - London Bridge Working Situation - Hybrid (2x per week in the office) My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement. Key Responsibilities Salesforce Development Design and deliver scalable, high-performance Salesforce solutions. Build and configure functionality across Service Cloud and Marketing Cloud. Write clean Apex code and use declarative tools to meet business needs. Complete unit testing, documentation, and support system testing. Collaboration & Stakeholder Engagement Work with Product Owners and Business Analysts to translate requirements into effective solutions. Participate in Agile ceremonies (sprint planning, grooming, retros). Advise teams on Salesforce capabilities, limitations, and best practices. Platform Management & BAU Support ongoing maintenance and optimisation of the Salesforce platform. Troubleshoot, resolve, and document issues for both projects and BAU. Essential Skills & Experience Extensive hands-on Salesforce development experience in complex environments. Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration. Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable). Experience with CI/CD, Git/GitHub, and structured deployment processes. Strong grasp of Salesforce data architecture, platform limits, and security
Mar 23, 2026
Full time
Senior Salesforce Developer - Service Could - Experience Cloud - Marketing Cloud - Apex - LWC Role - Senior Salesforce Developer Salary - up to £90,000 + Benefits Location - London Bridge Working Situation - Hybrid (2x per week in the office) My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement. Key Responsibilities Salesforce Development Design and deliver scalable, high-performance Salesforce solutions. Build and configure functionality across Service Cloud and Marketing Cloud. Write clean Apex code and use declarative tools to meet business needs. Complete unit testing, documentation, and support system testing. Collaboration & Stakeholder Engagement Work with Product Owners and Business Analysts to translate requirements into effective solutions. Participate in Agile ceremonies (sprint planning, grooming, retros). Advise teams on Salesforce capabilities, limitations, and best practices. Platform Management & BAU Support ongoing maintenance and optimisation of the Salesforce platform. Troubleshoot, resolve, and document issues for both projects and BAU. Essential Skills & Experience Extensive hands-on Salesforce development experience in complex environments. Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration. Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable). Experience with CI/CD, Git/GitHub, and structured deployment processes. Strong grasp of Salesforce data architecture, platform limits, and security
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Mar 23, 2026
Full time
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Transformation Analyst (AI & Copilot) Location: Leeds / Edinburgh (Hybrid - 40% office) Contract Type: 12 months - possibility for extension The Opportunity This role sits within a Service Transformation function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify and accelerate support journeys - reducing the time colleagues spend searching for help, raising tickets, or explaining issues. This role will focus on embedding AI capabilities into end-to-end service processes, ensuring new AI-driven experiences are practical, measurable, and genuinely improve how colleagues access support. Key Responsibilities Improve support journeys using AI and Copilot Identify opportunities where AI can enhance how colleagues and service teams interact with IT support processes, including: Helping users identify the correct request or incident type more quickly. Supporting colleagues in describing issues clearly using AI summarisation of screenshots, emails, or error messages. Enabling service desk teams to summarise ticket history and extract next steps quickly. Improving knowledge discovery with contextual article summaries and recommendations. Providing fulfilment teams with clearer ticket context and dependencies when work is routed to them. Analyse existing service processes Assess current service management workflows to identify opportunities for improvement across: Request catalogues Incident and fault handling Ticket routing and fulfilment Knowledge access and support guidance You will identify areas where: Users struggle to understand next steps Tickets are incorrectly routed or reassigned Knowledge content is difficult to locate Virtual support tools fail to resolve issues effectively Service teams spend time gathering repetitive information From this analysis, you will define targeted AI-driven improvements that solve real operational problems. Design and test AI-enabled improvements Working closely with product owners, service desk SMEs, and delivery teams, you will: Develop AI-driven workflow improvements (prompts, suggestions, automation patterns). Prototype simple AI agents or copilots that support service workflows. Ensure solutions align with governance, security, and permission models. Run small test-and-learn pilots to validate impact before scaling. Support AI adoption across operational teams Help teams embed AI into their day-to-day work by: Developing practical prompt guidance tailored to service operations. Supporting hands-on adoption through coaching and team engagement. Working with internal enablement and training teams to align learning materials and rollout activities. Measure and track impact Define and monitor performance improvements such as: First-time-right request selection Reduction in ticket misrouting Service desk handling time Effort required for colleagues to find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such as Microsoft Copilot to improve workflows. Ability to translate operational pain points into clear improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working in Agile or iterative delivery environments. Desirable Familiarity with ServiceNow or similar ITSM platforms. Experience supporting technology adoption or change initiatives. Understanding of modern support models combining human support, automation, and knowledge management. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 23, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Transformation Analyst (AI & Copilot) Location: Leeds / Edinburgh (Hybrid - 40% office) Contract Type: 12 months - possibility for extension The Opportunity This role sits within a Service Transformation function focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify and accelerate support journeys - reducing the time colleagues spend searching for help, raising tickets, or explaining issues. This role will focus on embedding AI capabilities into end-to-end service processes, ensuring new AI-driven experiences are practical, measurable, and genuinely improve how colleagues access support. Key Responsibilities Improve support journeys using AI and Copilot Identify opportunities where AI can enhance how colleagues and service teams interact with IT support processes, including: Helping users identify the correct request or incident type more quickly. Supporting colleagues in describing issues clearly using AI summarisation of screenshots, emails, or error messages. Enabling service desk teams to summarise ticket history and extract next steps quickly. Improving knowledge discovery with contextual article summaries and recommendations. Providing fulfilment teams with clearer ticket context and dependencies when work is routed to them. Analyse existing service processes Assess current service management workflows to identify opportunities for improvement across: Request catalogues Incident and fault handling Ticket routing and fulfilment Knowledge access and support guidance You will identify areas where: Users struggle to understand next steps Tickets are incorrectly routed or reassigned Knowledge content is difficult to locate Virtual support tools fail to resolve issues effectively Service teams spend time gathering repetitive information From this analysis, you will define targeted AI-driven improvements that solve real operational problems. Design and test AI-enabled improvements Working closely with product owners, service desk SMEs, and delivery teams, you will: Develop AI-driven workflow improvements (prompts, suggestions, automation patterns). Prototype simple AI agents or copilots that support service workflows. Ensure solutions align with governance, security, and permission models. Run small test-and-learn pilots to validate impact before scaling. Support AI adoption across operational teams Help teams embed AI into their day-to-day work by: Developing practical prompt guidance tailored to service operations. Supporting hands-on adoption through coaching and team engagement. Working with internal enablement and training teams to align learning materials and rollout activities. Measure and track impact Define and monitor performance improvements such as: First-time-right request selection Reduction in ticket misrouting Service desk handling time Effort required for colleagues to find help Knowledge usage and ticket deflection Insights will support continuous improvement and future AI investment decisions. Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge). Strong process analysis and problem-solving skills. Interest or experience in using AI tools such as Microsoft Copilot to improve workflows. Ability to translate operational pain points into clear improvement opportunities. Strong stakeholder communication across technical and operational teams. Experience working in Agile or iterative delivery environments. Desirable Familiarity with ServiceNow or similar ITSM platforms. Experience supporting technology adoption or change initiatives. Understanding of modern support models combining human support, automation, and knowledge management. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Lynx Recruitment are looking for an experienced Solution Architect to design and deliver modern, cloud-first digital services that support large-scale public sector transformation. This role is ideal for a Cloud or Solution Architect looking to expand into AI-led architecture, with greater exposure to data platforms, automation, and AI-driven capabilities. You will shape secure, scalable and user-focused solutions, working within multidisciplinary teams to translate business needs into pragmatic, sustainable technical architectures. Key Responsibilities Design end-to-end cloud-native architectures across applications, data, integration, and platforms. Translate business requirements into clear technical designs and architectural decisions. Ensure solutions meet scalability, security, resilience, and performance requirements. Support the integration of AI and automation capabilities into enterprise systems. Collaborate with delivery teams including engineers, analysts, and AI specialists. Provide architectural governance and oversight through build and live service stages. Skills & Experience Proven experience as a Solution or Cloud Architect delivering services on AWS, Azure or similar platforms. Strong understanding of modern architecture patterns including APIs, integrations, and data platforms. Experience working in public sector or regulated environments is beneficial. Interest or experience in AI, automation, or data-driven architectures. Strong stakeholder communication and architectural decision-making skills. Familiarity with architecture frameworks such as TOGAF. Education: Degree in IT, Computer Science, or related technology discipline with a minimum 2:1 (or equivalent). Please note: Eligibility to obtain UK Security Clearance is required.
Mar 23, 2026
Full time
Lynx Recruitment are looking for an experienced Solution Architect to design and deliver modern, cloud-first digital services that support large-scale public sector transformation. This role is ideal for a Cloud or Solution Architect looking to expand into AI-led architecture, with greater exposure to data platforms, automation, and AI-driven capabilities. You will shape secure, scalable and user-focused solutions, working within multidisciplinary teams to translate business needs into pragmatic, sustainable technical architectures. Key Responsibilities Design end-to-end cloud-native architectures across applications, data, integration, and platforms. Translate business requirements into clear technical designs and architectural decisions. Ensure solutions meet scalability, security, resilience, and performance requirements. Support the integration of AI and automation capabilities into enterprise systems. Collaborate with delivery teams including engineers, analysts, and AI specialists. Provide architectural governance and oversight through build and live service stages. Skills & Experience Proven experience as a Solution or Cloud Architect delivering services on AWS, Azure or similar platforms. Strong understanding of modern architecture patterns including APIs, integrations, and data platforms. Experience working in public sector or regulated environments is beneficial. Interest or experience in AI, automation, or data-driven architectures. Strong stakeholder communication and architectural decision-making skills. Familiarity with architecture frameworks such as TOGAF. Education: Degree in IT, Computer Science, or related technology discipline with a minimum 2:1 (or equivalent). Please note: Eligibility to obtain UK Security Clearance is required.
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Mar 23, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Gregory Martin International
Winchester, Hampshire
Senior / Principal Analyst / Data Scientist Location - Winchester, Hants, Hybrid role Salary - £40K-£75K plus bonus and benefits Our client islooking for a positive, flexible self-starter to join their team as a Senior Analyst. This is an exciting opportunity to play a leading role in delivering analysis capability as an integral part of a small, agile and growing business. You will have strong data analysis skills, Advanced Excel , including VBA Our client's team of analysts, consultants and Defence SMEs work closely with their customers to deliver high-impact services and solutions. Data science and operaional analysis are a key part of their company's capability. They are growing this capability and are looking for a highly motivated and capable Senior Analyst. As Senior/Principal Analysyour role will include: Using operational analysis approaches to deliver impactful insights to their clients. Taking a consultative approach to your work, understanding how your work contributes to delivering a great result for clients. Using agile approaches to develop models and tools, including requirements capture, design, development, testing and management. Collating, managing, structuring, analysing, presenting, and visualising data. Deriving unique insights from data to inform senior-level decision making. Producing internal and external presentations and reports to summarise processes, findings, recommendations, and decision analysis results. Delivering high quality analysis and outputs. Taking a leading role in the day-to-day delivery of projects, working closely with clients and the company's team of consultants and analysts. The role as a Senior Analyst will require a blend of working from our office, occasional travel to client sites, and working from home. The company's main clients will be based around key UK Defence establishments in the south of England. Experience /Qualifications - Senior/Principal Analyst: The following skills and experience will enable you to excel in this role: Operational analysis approaches and techniques Advanced Excel skills , including VBA Data analysis and data science Experience working within UK MoD Stakeholder engagement, requirements gathering and process design. A self-starter and team player. Good communication skills, enabling you to work confidently with team members and clients. Strong organisational and time management skills, with the ability to multi-task and prioritise your work. Attention to detail and the drive to see work through to completion. A positive and flexible approach to your work. Degree, MSc or equivalent experience Knowledge and experience of the following is desirable : Decision making techniques and processes. Operating models and organisational design. Software development using Python. Knowledge of current software development approaches, platforms and best practice. Experience of Microsoft365, SharePoint, PowerBI, Dataverse and PowerApps solutions. Recent UK Defence Security Clearance (SC) would be of interest but is not essential. Senior Analyst - Defence, MOD
Mar 23, 2026
Full time
Senior / Principal Analyst / Data Scientist Location - Winchester, Hants, Hybrid role Salary - £40K-£75K plus bonus and benefits Our client islooking for a positive, flexible self-starter to join their team as a Senior Analyst. This is an exciting opportunity to play a leading role in delivering analysis capability as an integral part of a small, agile and growing business. You will have strong data analysis skills, Advanced Excel , including VBA Our client's team of analysts, consultants and Defence SMEs work closely with their customers to deliver high-impact services and solutions. Data science and operaional analysis are a key part of their company's capability. They are growing this capability and are looking for a highly motivated and capable Senior Analyst. As Senior/Principal Analysyour role will include: Using operational analysis approaches to deliver impactful insights to their clients. Taking a consultative approach to your work, understanding how your work contributes to delivering a great result for clients. Using agile approaches to develop models and tools, including requirements capture, design, development, testing and management. Collating, managing, structuring, analysing, presenting, and visualising data. Deriving unique insights from data to inform senior-level decision making. Producing internal and external presentations and reports to summarise processes, findings, recommendations, and decision analysis results. Delivering high quality analysis and outputs. Taking a leading role in the day-to-day delivery of projects, working closely with clients and the company's team of consultants and analysts. The role as a Senior Analyst will require a blend of working from our office, occasional travel to client sites, and working from home. The company's main clients will be based around key UK Defence establishments in the south of England. Experience /Qualifications - Senior/Principal Analyst: The following skills and experience will enable you to excel in this role: Operational analysis approaches and techniques Advanced Excel skills , including VBA Data analysis and data science Experience working within UK MoD Stakeholder engagement, requirements gathering and process design. A self-starter and team player. Good communication skills, enabling you to work confidently with team members and clients. Strong organisational and time management skills, with the ability to multi-task and prioritise your work. Attention to detail and the drive to see work through to completion. A positive and flexible approach to your work. Degree, MSc or equivalent experience Knowledge and experience of the following is desirable : Decision making techniques and processes. Operating models and organisational design. Software development using Python. Knowledge of current software development approaches, platforms and best practice. Experience of Microsoft365, SharePoint, PowerBI, Dataverse and PowerApps solutions. Recent UK Defence Security Clearance (SC) would be of interest but is not essential. Senior Analyst - Defence, MOD
This Support Analyst role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments. Client Details The client is a cutting-edge financial technology company operating in the UK and EU, known for its innovative approach to trading, including subscription pricing models and advanced exchange infrastructure. The firm is a challenger in financial services markets, offering both primary listings and secondary trading of equities, as well as licensing proprietary technology globally. Description The responsibilities of the Support Analyst include: Day-to-day maintenance and operation of exchange platforms. First-line support, including handling phone calls and help desk queries, and escalating issues when necessary. Troubleshooting, issue diagnosis, and internal escalation. Managing security reference data for all platforms. Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations. Raising and deploying changes to support platform operations and compiling reports on any outages. Profile The successful Support Analyst candidate will have a degree-level qualification (likely in mathematics or computer science) or equivalent experience, strong technical skills including proficiency in SQL, Unix/Linux, and scripting languages, and experience in the UK and EU equity markets. They should be an effective communicator, self-motivated, and capable of working both independently and as part of a team. Prior experience with FIX Protocol is desired, along with the ability to explain technical concepts to a non-technical audience. Job Offer The successful Support Analyst candidate will receive a competitive salary, generous annual leave, and access to a range of benefits including private medical insurance, a company pension, and a share incentive plan. Additionally, the role offers flexible working hours and the opportunity to work in a supportive, collaborative environment based in the City of London.
Mar 22, 2026
Full time
This Support Analyst role involves maintaining and running multiple exchange platforms, providing first-line support, and ensuring the smooth operation of trading systems. The position requires a mix of technical troubleshooting, client communication, and collaboration with other departments. Client Details The client is a cutting-edge financial technology company operating in the UK and EU, known for its innovative approach to trading, including subscription pricing models and advanced exchange infrastructure. The firm is a challenger in financial services markets, offering both primary listings and secondary trading of equities, as well as licensing proprietary technology globally. Description The responsibilities of the Support Analyst include: Day-to-day maintenance and operation of exchange platforms. First-line support, including handling phone calls and help desk queries, and escalating issues when necessary. Troubleshooting, issue diagnosis, and internal escalation. Managing security reference data for all platforms. Collaborating with departments such as Compliance, Infrastructure, and Sales to monitor live operations. Raising and deploying changes to support platform operations and compiling reports on any outages. Profile The successful Support Analyst candidate will have a degree-level qualification (likely in mathematics or computer science) or equivalent experience, strong technical skills including proficiency in SQL, Unix/Linux, and scripting languages, and experience in the UK and EU equity markets. They should be an effective communicator, self-motivated, and capable of working both independently and as part of a team. Prior experience with FIX Protocol is desired, along with the ability to explain technical concepts to a non-technical audience. Job Offer The successful Support Analyst candidate will receive a competitive salary, generous annual leave, and access to a range of benefits including private medical insurance, a company pension, and a share incentive plan. Additionally, the role offers flexible working hours and the opportunity to work in a supportive, collaborative environment based in the City of London.
Salesforce Business Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Business Analyst to take responsibility for consulting with internal customers and the wider business to discovery and design systems and solutions. The Role As a Salesforce Business Analyst you will work with project teams to design and implement business solutions, including systems and processes. (e.g. Salesforce, AI) Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Collaborate with stakeholders to identify business needs, goals, and objectives. Conduct research and analysis to identify trends and best practices in the industry. Develop and document business requirements, including functional specifications and user stories. Work with project teams to design and implement business solutions, including systems and processes. Analyse data to identify trends, patterns, and opportunities for improvement. Prepare reports and presentations to communicate findings and recommendations to stakeholders. Monitor and track project progress, identifying potential issues and risks and providing recommendations for mitigation. Support the testing and validation of new systems and processes to ensure they meet business requirements. Provide training and support to end-users to ensure successful adoption of new systems and processes. The Requirements A broad range of IT knowledge including infrastructure, security, and applications Strong knowledge and experience of Salesforce (ideally ServiceCloud) Sound understanding of digital landscapes Understanding and mapping user journeys Experience managing IT projects spanning multiple teams and business areas Experience in working in an Agile environment Strong written, verbal and visual communication skills Writing and refining user stories, including definition of Acceptance Criteria Facilitating discovery and design sessions with the to define requirements and the solution Ability to build and maintain good Client relationships Strong decision making and judgement, influencing, and presentation skills If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 22, 2026
Full time
Salesforce Business Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Business Analyst to take responsibility for consulting with internal customers and the wider business to discovery and design systems and solutions. The Role As a Salesforce Business Analyst you will work with project teams to design and implement business solutions, including systems and processes. (e.g. Salesforce, AI) Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Collaborate with stakeholders to identify business needs, goals, and objectives. Conduct research and analysis to identify trends and best practices in the industry. Develop and document business requirements, including functional specifications and user stories. Work with project teams to design and implement business solutions, including systems and processes. Analyse data to identify trends, patterns, and opportunities for improvement. Prepare reports and presentations to communicate findings and recommendations to stakeholders. Monitor and track project progress, identifying potential issues and risks and providing recommendations for mitigation. Support the testing and validation of new systems and processes to ensure they meet business requirements. Provide training and support to end-users to ensure successful adoption of new systems and processes. The Requirements A broad range of IT knowledge including infrastructure, security, and applications Strong knowledge and experience of Salesforce (ideally ServiceCloud) Sound understanding of digital landscapes Understanding and mapping user journeys Experience managing IT projects spanning multiple teams and business areas Experience in working in an Agile environment Strong written, verbal and visual communication skills Writing and refining user stories, including definition of Acceptance Criteria Facilitating discovery and design sessions with the to define requirements and the solution Ability to build and maintain good Client relationships Strong decision making and judgement, influencing, and presentation skills If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Alexander Mann Solutions - Public Sector Resourcing
Reading, Berkshire
On behalf of AWE, we are looking for an HR Data Analyst (Inside IR35) for a 6 month contract based Hybrid in Reading. This is a great opportunity for someone who enjoys working with data, improving processes and supporting a large HR function with reliable insights and quality metrics. You'll be working in a highly regulated, technical environment where accuracy, confidentiality and good communication are essential. The role blends HR reporting, HRIS support and hands on analysis to help the organisation understand its workforce data and make informed decisions. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As an HR Data Analyst your main responsibilities will be to: . Extract, analyse, interpret and report data to agreed service levels. . Produce regular and ad hoc reports for stakeholders across the business. . Identify trends, risks and opportunities to support decision making. . Use HR data, benchmarking and research to suggest improvements. . Support HR projects and system changes, including UAT and process updates. . Assist with the maintenance and continuous improvement of the HR Information System (HRIS). . Ensure data quality and compliance while supporting the development of people management dashboards. . Partner with HR teams and HRIS specialists to support communication and change activities across HR systems. Essential: . Experience in an HR or HR operations environment with exposure to HR data and systems (Workday, Oracle, SAP, SuccessFactors, iTrent, or similar). . Strong analytical skills with confidence working with metrics and excellent Excel skills. . Ability to handle sensitive information with discretion. . Good communication skills with the ability to present data clearly. . Experience improving processes or supporting HR system enhancements. Desirable: . Experience creating dashboards (Power BI is a plus). . Experience working in a secure, government or regulated environment. . Understanding of HR policies, processes and data definitions. Please be aware that this role can only be worked within the UK and not Overseas. AWE's ambition is to create workplaces that recognise and celebrate differences, encourage diverse contributions and where people feel able to be themselves at work. They strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Disability Confident As a member of the Disability Confident Scheme, AWE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant AWE guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Mar 22, 2026
Contractor
On behalf of AWE, we are looking for an HR Data Analyst (Inside IR35) for a 6 month contract based Hybrid in Reading. This is a great opportunity for someone who enjoys working with data, improving processes and supporting a large HR function with reliable insights and quality metrics. You'll be working in a highly regulated, technical environment where accuracy, confidentiality and good communication are essential. The role blends HR reporting, HRIS support and hands on analysis to help the organisation understand its workforce data and make informed decisions. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As an HR Data Analyst your main responsibilities will be to: . Extract, analyse, interpret and report data to agreed service levels. . Produce regular and ad hoc reports for stakeholders across the business. . Identify trends, risks and opportunities to support decision making. . Use HR data, benchmarking and research to suggest improvements. . Support HR projects and system changes, including UAT and process updates. . Assist with the maintenance and continuous improvement of the HR Information System (HRIS). . Ensure data quality and compliance while supporting the development of people management dashboards. . Partner with HR teams and HRIS specialists to support communication and change activities across HR systems. Essential: . Experience in an HR or HR operations environment with exposure to HR data and systems (Workday, Oracle, SAP, SuccessFactors, iTrent, or similar). . Strong analytical skills with confidence working with metrics and excellent Excel skills. . Ability to handle sensitive information with discretion. . Good communication skills with the ability to present data clearly. . Experience improving processes or supporting HR system enhancements. Desirable: . Experience creating dashboards (Power BI is a plus). . Experience working in a secure, government or regulated environment. . Understanding of HR policies, processes and data definitions. Please be aware that this role can only be worked within the UK and not Overseas. AWE's ambition is to create workplaces that recognise and celebrate differences, encourage diverse contributions and where people feel able to be themselves at work. They strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Disability Confident As a member of the Disability Confident Scheme, AWE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant AWE guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Service Now Developer - Service Transformation Lab (Modern Workplace Platform) Locations: Leeds or Edinburgh (40% in office) Contract: 12 months Inside ir35 Why this role matters The Service Transformation Lab (STL) builds and improves the colleague facing digital experiences that power the Modern Workplace. Using the capability of the ServiceNow platform, we design services that feel simple, intuitive and consumer grade - especially across the Service Catalogue, Employee Centre, and ITSM journeys. Your work will directly impact how tens of thousands of colleagues raise technology requests, access information, and receive support. What you'll do Design & deliver high quality ServiceNow enhancements Build and improve Service Catalogue items, ensuring clear fulfilment flows, accurate data handling, and smooth colleague experiences. Develop features, widgets, and tailored experiences within Employee Centre, helping colleagues find information quickly and navigate with ease. Enhance and maintain ITSM processes (Incident, Request, and to an extent Problem) to streamline how support teams work and respond. Configure platform elements such as flows, workspace components, data structures, access controls, routing logic, and integrations - without unnecessary complexity. Work collaboratively within SAFe delivery teams Operate as part of an agile squad alongside Product Owners, Analysts, Technical Leads and other Developers. Participate in backlog refinement, PI planning, sprint ceremonies, and demos - ensuring development aligns with STL's design principles and strategy. Translate requirements into scalable solutions Work closely with Product Owners and Analysts to understand colleague and operational needs and turn them into reliable platform features. Ensure that enhancements follow platform governance, maintainability and security expectations. Support testing and release readiness by providing clear documentation, guidance, and demonstrations where needed. Improve end to end colleague journeys Help shape efficient, modern experiences that reduce manual steps, automate fulfilment, improve content discoverability, and support request deflection. Identify opportunities to simplify, consolidate, or streamline existing catalogue and ITSM processes. What you'll bring Experience developing on the ServiceNow platform, especially within Catalogue, Employee Centre, or ITSM areas. Strong understanding of key ServiceNow configuration approaches such as flows, business logic, ACLs, data modelling, and platform components. Ability to work effectively within an agile squad, collaborating openly and contributing to continuous improvement. Clear communication skills and the confidence to engage constructively with stakeholders at different levels. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 22, 2026
Contractor
Service Now Developer - Service Transformation Lab (Modern Workplace Platform) Locations: Leeds or Edinburgh (40% in office) Contract: 12 months Inside ir35 Why this role matters The Service Transformation Lab (STL) builds and improves the colleague facing digital experiences that power the Modern Workplace. Using the capability of the ServiceNow platform, we design services that feel simple, intuitive and consumer grade - especially across the Service Catalogue, Employee Centre, and ITSM journeys. Your work will directly impact how tens of thousands of colleagues raise technology requests, access information, and receive support. What you'll do Design & deliver high quality ServiceNow enhancements Build and improve Service Catalogue items, ensuring clear fulfilment flows, accurate data handling, and smooth colleague experiences. Develop features, widgets, and tailored experiences within Employee Centre, helping colleagues find information quickly and navigate with ease. Enhance and maintain ITSM processes (Incident, Request, and to an extent Problem) to streamline how support teams work and respond. Configure platform elements such as flows, workspace components, data structures, access controls, routing logic, and integrations - without unnecessary complexity. Work collaboratively within SAFe delivery teams Operate as part of an agile squad alongside Product Owners, Analysts, Technical Leads and other Developers. Participate in backlog refinement, PI planning, sprint ceremonies, and demos - ensuring development aligns with STL's design principles and strategy. Translate requirements into scalable solutions Work closely with Product Owners and Analysts to understand colleague and operational needs and turn them into reliable platform features. Ensure that enhancements follow platform governance, maintainability and security expectations. Support testing and release readiness by providing clear documentation, guidance, and demonstrations where needed. Improve end to end colleague journeys Help shape efficient, modern experiences that reduce manual steps, automate fulfilment, improve content discoverability, and support request deflection. Identify opportunities to simplify, consolidate, or streamline existing catalogue and ITSM processes. What you'll bring Experience developing on the ServiceNow platform, especially within Catalogue, Employee Centre, or ITSM areas. Strong understanding of key ServiceNow configuration approaches such as flows, business logic, ACLs, data modelling, and platform components. Ability to work effectively within an agile squad, collaborating openly and contributing to continuous improvement. Clear communication skills and the confidence to engage constructively with stakeholders at different levels. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
As a Fund Operations Specialist, you will play a crucial role in ensuring the seamless operational management of investment funds. This position in a Buy Side firm within the financial services sector requires strong attention to detail and the ability to work effectively within a structured environment. Client Details Why work for this business: Culture. We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people's voices - whether quiet or loud. Sharing ideas and challenging the status quo are commonplace. Autonomy. While guidance and support are provided, team members own their work and projects. Growth opportunities. We support our people in continuous learning and development. Agile environment. We are committed to providing a work environment that balances the needs of our clients; the needs of our teams; and the personal needs, commitments, and interests of our people. Philanthropy. Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes. Description Summary: We are seeking a bright and driven individual to join our Fund Operations team based in the West End of London. The primary goals of the team are to: Ensure the safe custody and timely settlement of assets into business funds. Facilitate investment decision-making and trading efficiency by providing timely and accurate information (i.e. trade posting, collateral management, corporate actions, and security data maintenance). Initially, this role will primarily be focused on custody, settlement, and asset servicing. In time, there will be opportunity to take on additional responsibilities. Daily / Weekly / Monthly Responsibilities: Monitoring and posting of equity, fixed-Income, FX, futures trades. Maintaining oversight and working with Citibank, as our Custodian, Middle Office service provider and Collateral Manager, to ensure timely settlement/clearing of trades. Dealing with post trade activities such as the posting of corporate actions and dividends. Setup of new broker relationships as requested by trading and legal. Maintaining complete and accurate standing data for securities in the securities database. Interaction with trading and provision of trading support services. Providing support for analyst paper portfolios. Error tracking and measuring team performance against key performance indicators. Manage small and large-scale projects aimed at improving and streamlining business processes. Profile A successful Fund Operations Specialist should have: Degree from Russell Group university - 2.1 or above Previous experience in fund operations or a related role within financial services. Ideally 2-5 Years Experience in a Buy Side firm - AM, IM, HF or Fund Admin or similar Strong analytical and problem-solving skills with a keen eye for detail demonstrated on CV A solid understanding of regulatory compliance and industry standards in banking and financial services. Proficiency in relevant software and tools for fund operations and reporting. Excellent communication skills to liaise effectively with internal and external stakeholders. A proactive approach to managing tasks and resolving challenges. Job Offer Competitive salary ranging from £55,000 to £65,000 per annum + Bonus Permanent role offering stability and growth opportunities within financial services. Professional and structured working environment with opportunities to progress in your career West End of London location Hybrid working - 3 days in office. This is a fantastic opportunity for a Fund Operations Specialist to contribute to a respected organisation in the financial services sector. Apply today to take the next step in your career
Mar 22, 2026
Full time
As a Fund Operations Specialist, you will play a crucial role in ensuring the seamless operational management of investment funds. This position in a Buy Side firm within the financial services sector requires strong attention to detail and the ability to work effectively within a structured environment. Client Details Why work for this business: Culture. We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people's voices - whether quiet or loud. Sharing ideas and challenging the status quo are commonplace. Autonomy. While guidance and support are provided, team members own their work and projects. Growth opportunities. We support our people in continuous learning and development. Agile environment. We are committed to providing a work environment that balances the needs of our clients; the needs of our teams; and the personal needs, commitments, and interests of our people. Philanthropy. Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes. Description Summary: We are seeking a bright and driven individual to join our Fund Operations team based in the West End of London. The primary goals of the team are to: Ensure the safe custody and timely settlement of assets into business funds. Facilitate investment decision-making and trading efficiency by providing timely and accurate information (i.e. trade posting, collateral management, corporate actions, and security data maintenance). Initially, this role will primarily be focused on custody, settlement, and asset servicing. In time, there will be opportunity to take on additional responsibilities. Daily / Weekly / Monthly Responsibilities: Monitoring and posting of equity, fixed-Income, FX, futures trades. Maintaining oversight and working with Citibank, as our Custodian, Middle Office service provider and Collateral Manager, to ensure timely settlement/clearing of trades. Dealing with post trade activities such as the posting of corporate actions and dividends. Setup of new broker relationships as requested by trading and legal. Maintaining complete and accurate standing data for securities in the securities database. Interaction with trading and provision of trading support services. Providing support for analyst paper portfolios. Error tracking and measuring team performance against key performance indicators. Manage small and large-scale projects aimed at improving and streamlining business processes. Profile A successful Fund Operations Specialist should have: Degree from Russell Group university - 2.1 or above Previous experience in fund operations or a related role within financial services. Ideally 2-5 Years Experience in a Buy Side firm - AM, IM, HF or Fund Admin or similar Strong analytical and problem-solving skills with a keen eye for detail demonstrated on CV A solid understanding of regulatory compliance and industry standards in banking and financial services. Proficiency in relevant software and tools for fund operations and reporting. Excellent communication skills to liaise effectively with internal and external stakeholders. A proactive approach to managing tasks and resolving challenges. Job Offer Competitive salary ranging from £55,000 to £65,000 per annum + Bonus Permanent role offering stability and growth opportunities within financial services. Professional and structured working environment with opportunities to progress in your career West End of London location Hybrid working - 3 days in office. This is a fantastic opportunity for a Fund Operations Specialist to contribute to a respected organisation in the financial services sector. Apply today to take the next step in your career
Security Assurance Analyst We urgently require an experienced Security Assurance Analyst to work with our prestigious client on an initial 6 month contract basis. You will need to demonstrate of reviewing designs across cloud technologies, networking, applications and containerisation. Any experience with Kubernetes and CI/CD Pipelines would be very welcome click apply for full job details
Mar 21, 2026
Contractor
Security Assurance Analyst We urgently require an experienced Security Assurance Analyst to work with our prestigious client on an initial 6 month contract basis. You will need to demonstrate of reviewing designs across cloud technologies, networking, applications and containerisation. Any experience with Kubernetes and CI/CD Pipelines would be very welcome click apply for full job details
Support Analyst Home-based with regular travel to West Sussex The Organisation Our client helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. They are currently seeking a Support Analyst to join them on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract. The Benefits - Salary of £37,130.08 per annum - Generous annual leave with the option to buy additional days - Pension scheme with generous employer contributions - Healthcare cash plan - Access to legal services and mental health support - Employee assistance programme - Paid professional subscriptions and discounts - Home working allowance - Professional and personal development - Enhanced pay This is a rewarding opportunity for an experienced IT support professional with strong Microsoft environment and telephony support expertise to join our client's dedicated organisation. You'll have the chance to apply your experience across a broad range of technologies, ensuring colleagues have reliable access to the systems they depend on to support vision-impaired ex-service people rebuilding their lives. What's more, you'll benefit from a strong package designed to support your wellbeing and development, as well as opportunities for both professional and personal growth. So, if you're ready to bring your technical expertise to a charity making a lasting impact, read on and apply today. The Role As a Support Analyst, you will provide first and second line IT support to internal users of our client's Information Services (IS) systems, ensuring they have reliable access to systems, hardware and networks across the organisation. Responding to service desk requests via phone, email and face-to-face, you will diagnose issues and deliver effective solutions while supporting PCs, peripherals, telephony and network access. Specifically, you will install and configure hardware and software, manage user accounts and permissions, maintain systems through upgrades and backups, and ensure the integrity, security and performance of data and telephony networks. Additionally, you will: - Support desktop, DECT and mobile telephony systems - Manage network accounts, permissions and user access - Operate and test backup and restore procedures - Lead or support IS projects - Liaise with suppliers, manufacturers and third-party support providers About You To be considered as a Support Analyst, you will need: - Demonstrable experience of the use and administration of call logging systems - Experience supporting mobile and desk-based telephony - Experience supporting users in a multisite Microsoft environment - Experience in the use and configuration of Windows 10 and Microsoft 365 (Office) applications - Experience of hardware, software and peripheral installation and upgrades - Experience with Active Directory Domain Services - Experience with Microsoft Exchange Online - Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services - Extensive knowledge of digital telephone switchboard programming - Extensive knowledge of Desktop and peripheral hardware - Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, Backup principles and strategies - Methodical and flexible troubleshooting and diagnostic skills The closing date for this vacancy is 2nd April 2026, however, our client reserves the right to close applications and/or appoint early. If you are interested, please submit your application as early as possible. Other organisations may call this role IT Support Analyst, Service Desk Analyst, IT Support Technician, Helpdesk Analyst, Telephony Systems Support Technician, IT Service Desk Technician, Desktop Support Analyst, 1st Line Support Analyst, 2nd Line Support Analyst, or IT Support Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you'd like to join our client as a Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 21, 2026
Full time
Support Analyst Home-based with regular travel to West Sussex The Organisation Our client helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. They are currently seeking a Support Analyst to join them on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract. The Benefits - Salary of £37,130.08 per annum - Generous annual leave with the option to buy additional days - Pension scheme with generous employer contributions - Healthcare cash plan - Access to legal services and mental health support - Employee assistance programme - Paid professional subscriptions and discounts - Home working allowance - Professional and personal development - Enhanced pay This is a rewarding opportunity for an experienced IT support professional with strong Microsoft environment and telephony support expertise to join our client's dedicated organisation. You'll have the chance to apply your experience across a broad range of technologies, ensuring colleagues have reliable access to the systems they depend on to support vision-impaired ex-service people rebuilding their lives. What's more, you'll benefit from a strong package designed to support your wellbeing and development, as well as opportunities for both professional and personal growth. So, if you're ready to bring your technical expertise to a charity making a lasting impact, read on and apply today. The Role As a Support Analyst, you will provide first and second line IT support to internal users of our client's Information Services (IS) systems, ensuring they have reliable access to systems, hardware and networks across the organisation. Responding to service desk requests via phone, email and face-to-face, you will diagnose issues and deliver effective solutions while supporting PCs, peripherals, telephony and network access. Specifically, you will install and configure hardware and software, manage user accounts and permissions, maintain systems through upgrades and backups, and ensure the integrity, security and performance of data and telephony networks. Additionally, you will: - Support desktop, DECT and mobile telephony systems - Manage network accounts, permissions and user access - Operate and test backup and restore procedures - Lead or support IS projects - Liaise with suppliers, manufacturers and third-party support providers About You To be considered as a Support Analyst, you will need: - Demonstrable experience of the use and administration of call logging systems - Experience supporting mobile and desk-based telephony - Experience supporting users in a multisite Microsoft environment - Experience in the use and configuration of Windows 10 and Microsoft 365 (Office) applications - Experience of hardware, software and peripheral installation and upgrades - Experience with Active Directory Domain Services - Experience with Microsoft Exchange Online - Extensive knowledge of Microsoft desktop operating systems, Microsoft Office systems, and Microsoft 365 services - Extensive knowledge of digital telephone switchboard programming - Extensive knowledge of Desktop and peripheral hardware - Good knowledge of WAN and LAN networking using TCP/IP, server operating systems, Microsoft Active Directory, email systems, Backup principles and strategies - Methodical and flexible troubleshooting and diagnostic skills The closing date for this vacancy is 2nd April 2026, however, our client reserves the right to close applications and/or appoint early. If you are interested, please submit your application as early as possible. Other organisations may call this role IT Support Analyst, Service Desk Analyst, IT Support Technician, Helpdesk Analyst, Telephony Systems Support Technician, IT Service Desk Technician, Desktop Support Analyst, 1st Line Support Analyst, 2nd Line Support Analyst, or IT Support Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you'd like to join our client as a Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Title/Location: Pensions Developer, Remote Salary: To £58,000 Office/WFH: Fully remote (required to visit the London office 4 times a year) Requirements: Technical experience within a SQL database development environment, a proven understanding of relational databases & some understanding of pensions administration/payroll Role Snapshot: Play a key role in developing, configuring and supporting all software and systems used across an expanding business Expanding current teams across the business with several new clients/schemes coming onboard through 2026, also leading to the development of new teams/roles. The Company: An established pensions business, recognised for investing in people, around 25% of the workforce work remotely, including this role. The Role: This Pensions Developer role will involve the analysis and manipulation of data using SQL Server & coding skills. You will work with Business Analysts on projects, developing efficient & effective IT solutions in accordance with the context provided by the business. Key responsibilities include: Writing and understanding Microsoft SQL. Writing SQL select and update statements, stored procedures and views using industry best practices for security and efficiency. Development of required data conversion routines. Planning how work is to be carried out to meet targets of the project or team task. Produce software assets in adherence to standards, working with Business Analysts and system users to develop solutions that support the intended purpose. Mapping data feeds into IntelliPen, which will include the use of IntelliFeed and SQL to interrogate, understand & document the required data to map. Develop solutions according to the brief and technical specifications. Work closely with other developers to integrate the applications according to standards and processes. Perform coding/system configuration to written technical specifications, becoming a specialist in the development of; Calculations, Workflows, Data reports, Document Production and Interfaces. Skills / Experience Required: For this Pensions Developer role you must have previous SQL development experience and a good understanding of pensions administration/payroll. Additional Information: Salary for the Pensions Developer role is to £58,000 + GPP pension, PMI, 25 days holiday and members of the GPP scheme also get Life Assurance & PHI. Please apply below. The Pensions Developer role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Mar 21, 2026
Full time
Job Title/Location: Pensions Developer, Remote Salary: To £58,000 Office/WFH: Fully remote (required to visit the London office 4 times a year) Requirements: Technical experience within a SQL database development environment, a proven understanding of relational databases & some understanding of pensions administration/payroll Role Snapshot: Play a key role in developing, configuring and supporting all software and systems used across an expanding business Expanding current teams across the business with several new clients/schemes coming onboard through 2026, also leading to the development of new teams/roles. The Company: An established pensions business, recognised for investing in people, around 25% of the workforce work remotely, including this role. The Role: This Pensions Developer role will involve the analysis and manipulation of data using SQL Server & coding skills. You will work with Business Analysts on projects, developing efficient & effective IT solutions in accordance with the context provided by the business. Key responsibilities include: Writing and understanding Microsoft SQL. Writing SQL select and update statements, stored procedures and views using industry best practices for security and efficiency. Development of required data conversion routines. Planning how work is to be carried out to meet targets of the project or team task. Produce software assets in adherence to standards, working with Business Analysts and system users to develop solutions that support the intended purpose. Mapping data feeds into IntelliPen, which will include the use of IntelliFeed and SQL to interrogate, understand & document the required data to map. Develop solutions according to the brief and technical specifications. Work closely with other developers to integrate the applications according to standards and processes. Perform coding/system configuration to written technical specifications, becoming a specialist in the development of; Calculations, Workflows, Data reports, Document Production and Interfaces. Skills / Experience Required: For this Pensions Developer role you must have previous SQL development experience and a good understanding of pensions administration/payroll. Additional Information: Salary for the Pensions Developer role is to £58,000 + GPP pension, PMI, 25 days holiday and members of the GPP scheme also get Life Assurance & PHI. Please apply below. The Pensions Developer role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Fast growing company in Liverpool is on the lookout for a skilled Infrastructure and Security Manager. The role will suit someone who has worked at infrastructure managerial level before in a 1000+ headcount business - we are not simply looking for a strong engineer/analyst!. Hours of work 9am-5:30pm Monday to Friday. Hybrid working available. Salary completely dependent on skills and experience level. Interested? Send you CV via this advert and James will be in touch with further details!
Mar 21, 2026
Full time
Fast growing company in Liverpool is on the lookout for a skilled Infrastructure and Security Manager. The role will suit someone who has worked at infrastructure managerial level before in a 1000+ headcount business - we are not simply looking for a strong engineer/analyst!. Hours of work 9am-5:30pm Monday to Friday. Hybrid working available. Salary completely dependent on skills and experience level. Interested? Send you CV via this advert and James will be in touch with further details!
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Mar 21, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
