Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
Oct 17, 2025
Full time
Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business Supports the HR function as a whole in shaping the People Strategy and delivering its objectives Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Support the implementation of the company's people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice Attends internal and external meetings as required to represent the HR function Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business area To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Adopts the Teleperformance management ethos of "Support First, Manage Later" when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace. Other duties as assigned What are we looking for? Education and Specific Training Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similar OR equivalent experience Membership of CIPD, or similar, is preferable Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment Must reside in UK and eligible to work in the UK Special Certifications Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents
GBR Recruitment Limited, are delighted to be working exclusively with a leading quality focused East Midlands based Construction business (an employer of choice), recruiting for an experienced Health & Safety Manager to manage HSE across multiple East Midlands based New Build Housing Construction sites. They will consider those HSE professionals who will relocate to the East Midlands! Will you relocate for the right HSE role, if so this role is for you! For this role you must have New Build Housing experience As the H&S Manager, your responsibility is to ensure all the company's HSE measures / protocols are strictly always adhered to across all live sites, along with developing HSE processes & procedures, plus monitoring / evaluating site HSE compliance. HSE Manager Duties: Senior HSE professional, who is responsible for promoting Health & Safety across all live Construction sites & driving a positive Health & Safety culture (inc. occupational health, mental health and accident/incident prevention). Implement H&SE changes across sites Update the Health & Safety management system (HSE policies, & procedures). Produce & Implement PCIP & CPHSP documentation. Ensure current CDM 2015 regulations & Building Safety Act requirements are adhered to. Carry out unannounced HSE site inspections. Ensure the business is adhering to current Health & Safety legislation, Lead Health & Safety meetings with the SMT. Ensure all incidents/accidents/ work related ill health issues are reported to the HSE in-line with the requirements of R.I.D.D.O.R. Ensure that any insurance related matters (claims, incidents etc) are promptly communicated with the Director of Health & Safety. Report any HSE breaches with Site Managers & other senior staff. Oversee / amend the companies Health & Safety training programme for each specific role under your responsibility. Book in Health & Safety training (new & refresher training) both classroom & e-learning training. Occupational health surveillance & well-being initiatives for the businesses under your responsibility. Work closely with all enforcing authorities (e.g. H.S.E., Local Authorities etc) are captured & promptly communicated with the Director of Health & Safety. Attributes: Vast Construction Health & Safety Management experience within new build Housing (NHBC) MUST HAVE! Strong experience in accident investigation, accident statement taking, as well as accident report writing Excellent communicator who can engage with all levels of staff from trades up to senior management / directors, promoting the importance of HSE & how it is everyone's responsibility. Implement HSE initiatives, procedures etc. Delivering practical H&S solutions Experienced PCIP & CPHSP documentation & assessments Ability to work on multiple HSE projects, successfully meeting set deadlines Knowledge of CDM 2015 regulations Professional approach to H&SE leading others by example Certificate in Construction Health & Safety (i.e. NEBOSH, NVQ, NCRQ, or equivalent) is a must have IOSH (GradIOSH) or higher is essential Ideally have a Diploma in Health & Safety (i.e. NEBOSH, NVQ, NCRQ, or equivalent) Certificate or Diploma in Workplace / Occupational Health & Well-being is useful Certificate or Diploma in Environmental Management is ideal but not a must have HAPPY TO RELOCATE! This role could suit a Construction / Built Environment professional, working as a H&S Advisor, H&S Manager, SHEQ Officer, HSE Manager, HSE Advisor, HSE Officer, SHEQ Manager, Head of Health & Safety or similar role with comparable H&S / HSE duties. Interviews to take place immediately.
Oct 17, 2025
Full time
GBR Recruitment Limited, are delighted to be working exclusively with a leading quality focused East Midlands based Construction business (an employer of choice), recruiting for an experienced Health & Safety Manager to manage HSE across multiple East Midlands based New Build Housing Construction sites. They will consider those HSE professionals who will relocate to the East Midlands! Will you relocate for the right HSE role, if so this role is for you! For this role you must have New Build Housing experience As the H&S Manager, your responsibility is to ensure all the company's HSE measures / protocols are strictly always adhered to across all live sites, along with developing HSE processes & procedures, plus monitoring / evaluating site HSE compliance. HSE Manager Duties: Senior HSE professional, who is responsible for promoting Health & Safety across all live Construction sites & driving a positive Health & Safety culture (inc. occupational health, mental health and accident/incident prevention). Implement H&SE changes across sites Update the Health & Safety management system (HSE policies, & procedures). Produce & Implement PCIP & CPHSP documentation. Ensure current CDM 2015 regulations & Building Safety Act requirements are adhered to. Carry out unannounced HSE site inspections. Ensure the business is adhering to current Health & Safety legislation, Lead Health & Safety meetings with the SMT. Ensure all incidents/accidents/ work related ill health issues are reported to the HSE in-line with the requirements of R.I.D.D.O.R. Ensure that any insurance related matters (claims, incidents etc) are promptly communicated with the Director of Health & Safety. Report any HSE breaches with Site Managers & other senior staff. Oversee / amend the companies Health & Safety training programme for each specific role under your responsibility. Book in Health & Safety training (new & refresher training) both classroom & e-learning training. Occupational health surveillance & well-being initiatives for the businesses under your responsibility. Work closely with all enforcing authorities (e.g. H.S.E., Local Authorities etc) are captured & promptly communicated with the Director of Health & Safety. Attributes: Vast Construction Health & Safety Management experience within new build Housing (NHBC) MUST HAVE! Strong experience in accident investigation, accident statement taking, as well as accident report writing Excellent communicator who can engage with all levels of staff from trades up to senior management / directors, promoting the importance of HSE & how it is everyone's responsibility. Implement HSE initiatives, procedures etc. Delivering practical H&S solutions Experienced PCIP & CPHSP documentation & assessments Ability to work on multiple HSE projects, successfully meeting set deadlines Knowledge of CDM 2015 regulations Professional approach to H&SE leading others by example Certificate in Construction Health & Safety (i.e. NEBOSH, NVQ, NCRQ, or equivalent) is a must have IOSH (GradIOSH) or higher is essential Ideally have a Diploma in Health & Safety (i.e. NEBOSH, NVQ, NCRQ, or equivalent) Certificate or Diploma in Workplace / Occupational Health & Well-being is useful Certificate or Diploma in Environmental Management is ideal but not a must have HAPPY TO RELOCATE! This role could suit a Construction / Built Environment professional, working as a H&S Advisor, H&S Manager, SHEQ Officer, HSE Manager, HSE Advisor, HSE Officer, SHEQ Manager, Head of Health & Safety or similar role with comparable H&S / HSE duties. Interviews to take place immediately.
APPLE TECHNICAL RECRUITMENT (UK) LIMITED
Braintree, Essex
Vacancy Summary Job Title: M&E Manager Job Type: Permanent Job Ref: Location: Essex Start Date: ASAP Salary: c 75k- 85k basic plus competitive package inc car or allowance, pension, health, bonus etc. Company & Project: A regional Main contractor is seeking to recruit a talented and experienced M&E Manager, to join their team in Essex working on across a number of New Build projects through procurement, design, delivery and commissioning on site. Our client has an enviable track record on projects c 20m+ and has delivered projects on a repeat basis in the local area for many years. The senior management team is well respected for its effective leadership, employee development, and business acumen, which has led to the business achieving achieving back-to-back project wins in the area. Duties & Responsibilities: The successful candidate will be overseeing the quality, monitoring works on a daily basis, liaising daily with subcontractors and consultants along with updating records relating to the quality control process. Additional responsibilities include supervision of the procurement of M&E packages, design coordination and delivery of packages on future projects. The successful candidate will be from either a sub-contractor or main contractor background. It would be highly advantageous for the successful candidate to have both Electrical and Mechanical experience. Desirable Experience: Previous experience either as an M&E Manager or Building Services Manager. Experience on M&E packages/projects c 10m+ in total value would be desirable. Good knowledge of Health and Safety. Previous Roles: Building Services Manager OR Electrical Manager OR Senior M&E Supervisor OR M&E Manager OR M&E Engineer OR M&E Project Manager. Qualifications & Skills: Relevant Electrical, Mechanical or Building Services qualification for example, HND or Degree or City & Guilds. Application Process: If you would like more information on this M&E Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
Oct 17, 2025
Full time
Vacancy Summary Job Title: M&E Manager Job Type: Permanent Job Ref: Location: Essex Start Date: ASAP Salary: c 75k- 85k basic plus competitive package inc car or allowance, pension, health, bonus etc. Company & Project: A regional Main contractor is seeking to recruit a talented and experienced M&E Manager, to join their team in Essex working on across a number of New Build projects through procurement, design, delivery and commissioning on site. Our client has an enviable track record on projects c 20m+ and has delivered projects on a repeat basis in the local area for many years. The senior management team is well respected for its effective leadership, employee development, and business acumen, which has led to the business achieving achieving back-to-back project wins in the area. Duties & Responsibilities: The successful candidate will be overseeing the quality, monitoring works on a daily basis, liaising daily with subcontractors and consultants along with updating records relating to the quality control process. Additional responsibilities include supervision of the procurement of M&E packages, design coordination and delivery of packages on future projects. The successful candidate will be from either a sub-contractor or main contractor background. It would be highly advantageous for the successful candidate to have both Electrical and Mechanical experience. Desirable Experience: Previous experience either as an M&E Manager or Building Services Manager. Experience on M&E packages/projects c 10m+ in total value would be desirable. Good knowledge of Health and Safety. Previous Roles: Building Services Manager OR Electrical Manager OR Senior M&E Supervisor OR M&E Manager OR M&E Engineer OR M&E Project Manager. Qualifications & Skills: Relevant Electrical, Mechanical or Building Services qualification for example, HND or Degree or City & Guilds. Application Process: If you would like more information on this M&E Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
Job Title: Junior Bridge Inspector Location: Bristol Reporting to: Survey Manager Salary: £25,000 (Increasing to £29,000 after 6 months) Job Objective: The role involves aiding Senior Survey Technicians in organising and conducting surveys and investigations of buildings and structures, ensuring a "No Compromise" approach to Health and Safety, and preparing documentation for reports. Responsibilities: General: The Survey Technician at all levels, including Probationary, must demonstrate the highest standards in Personal Qualities, including aptitude, punctuality, organization, team relations, astuteness, and flexibility. Operating computers and digital equipment using various software packages. Ensuring compliance with the Company Policies, Operations, and Procedures (POP) Manual. Liaising with clients and conducting site inspections at the tender stage, including written and photographic records. Ordering plant and materials through the Buyer and/or Contracts Manager. Complying with Company Policies and Procedures. Ensuring professionalism and quality are maintained throughout all activities. Ensuring compliance with all standard test procedures. Ensuring that all kit is within calibration and/or fit for purpose. Ensuring that all kit is looked after and kept safe and secure. Performing any other duties as reasonably required. Requirements: Looking to progress in the bridge inspection sector No requirement of sponsorship UK driving license Happy working and staying away FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Oct 17, 2025
Full time
Job Title: Junior Bridge Inspector Location: Bristol Reporting to: Survey Manager Salary: £25,000 (Increasing to £29,000 after 6 months) Job Objective: The role involves aiding Senior Survey Technicians in organising and conducting surveys and investigations of buildings and structures, ensuring a "No Compromise" approach to Health and Safety, and preparing documentation for reports. Responsibilities: General: The Survey Technician at all levels, including Probationary, must demonstrate the highest standards in Personal Qualities, including aptitude, punctuality, organization, team relations, astuteness, and flexibility. Operating computers and digital equipment using various software packages. Ensuring compliance with the Company Policies, Operations, and Procedures (POP) Manual. Liaising with clients and conducting site inspections at the tender stage, including written and photographic records. Ordering plant and materials through the Buyer and/or Contracts Manager. Complying with Company Policies and Procedures. Ensuring professionalism and quality are maintained throughout all activities. Ensuring compliance with all standard test procedures. Ensuring that all kit is within calibration and/or fit for purpose. Ensuring that all kit is looked after and kept safe and secure. Performing any other duties as reasonably required. Requirements: Looking to progress in the bridge inspection sector No requirement of sponsorship UK driving license Happy working and staying away FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Become a Business Development Manager - Drive Growth in the Highways Restraint Systems Sector! Ceto Talent is seeking a dynamic and results-driven Business Development Manager to spearhead growth initiatives within the vehicle restraint systems sector. This full-time, permanent role is based in the West Midlands. Key Role Details Salary: £40,000 - £48,000 Bonus Scheme: Significant bonus eligibility is attached to this role, rewarding high performance and success in achieving sales targets. Company Car is also provided as part of the package. As a Business Development Manager, you'll be responsible for identifying new business opportunities, building strategic partnerships, and driving sales across a diverse range of target markets, including infrastructure, construction, highways, logistics, and industrial sectors. About you: You will have demostrable experience of working within a Business Development or Sales role. Your experience will include business development with construction or safety fencing or parapets. The Role of the Business Development Manager Your primary purpose as the Business Development Manager will be to drive business growth and revenue by: Identifying and pursuing new business opportunities in target markets including highways, warehousing, logistics, and industrial safety. Developing and executing strategic sales plans to achieve revenue targets and market share growth. Building and maintaining strong relationships with contractors, consultants, local authorities, and procurement teams. Leading bid preparation, tender submissions, and commercial negotiations. Providing regular sales forecasts, pipeline updates, and market intelligence to senior leadership. Maintaining a deep understanding of all vehicle restraint systems products (e.g., crash barriers, pedestrian protection, warehouse barriers and more) and their applications. You will also collaborate closely with internal teams (sales, engineering, marketing, operations) to ensure customer requirements are met 8and will provide consistent representation at industry events. Benefits The successful Business Development Manager will be eligible for a comprehensive benefits package, including: Company Car Pension scheme SAYE scheme Cycle to Work scheme Occupational Health scheme Private Health Care scheme Life Assurance Training Employee Assistance Programme (inc. exclusive offers online portal) 25 days Annual Leave plus Bank Hols Ready to step into this exciting Business Development Manager role?
Oct 17, 2025
Full time
Become a Business Development Manager - Drive Growth in the Highways Restraint Systems Sector! Ceto Talent is seeking a dynamic and results-driven Business Development Manager to spearhead growth initiatives within the vehicle restraint systems sector. This full-time, permanent role is based in the West Midlands. Key Role Details Salary: £40,000 - £48,000 Bonus Scheme: Significant bonus eligibility is attached to this role, rewarding high performance and success in achieving sales targets. Company Car is also provided as part of the package. As a Business Development Manager, you'll be responsible for identifying new business opportunities, building strategic partnerships, and driving sales across a diverse range of target markets, including infrastructure, construction, highways, logistics, and industrial sectors. About you: You will have demostrable experience of working within a Business Development or Sales role. Your experience will include business development with construction or safety fencing or parapets. The Role of the Business Development Manager Your primary purpose as the Business Development Manager will be to drive business growth and revenue by: Identifying and pursuing new business opportunities in target markets including highways, warehousing, logistics, and industrial safety. Developing and executing strategic sales plans to achieve revenue targets and market share growth. Building and maintaining strong relationships with contractors, consultants, local authorities, and procurement teams. Leading bid preparation, tender submissions, and commercial negotiations. Providing regular sales forecasts, pipeline updates, and market intelligence to senior leadership. Maintaining a deep understanding of all vehicle restraint systems products (e.g., crash barriers, pedestrian protection, warehouse barriers and more) and their applications. You will also collaborate closely with internal teams (sales, engineering, marketing, operations) to ensure customer requirements are met 8and will provide consistent representation at industry events. Benefits The successful Business Development Manager will be eligible for a comprehensive benefits package, including: Company Car Pension scheme SAYE scheme Cycle to Work scheme Occupational Health scheme Private Health Care scheme Life Assurance Training Employee Assistance Programme (inc. exclusive offers online portal) 25 days Annual Leave plus Bank Hols Ready to step into this exciting Business Development Manager role?
Vacancy No 5400 Vacancy Title Sales Manager Landscaping and Building Products South UK Vacancy Description Are you looking for your next opportunity in construction sales? As the UK s leading Construction Products Recruiter, we are delighted to share the opportunity for a Sales Manager with experience in building and nurturing relationships within the Builders Merchants sector to join a rapidly growing supplier of building and landscaping products. The Company Our Client is a premium supplier of sustainable outdoor building and landscaping materials including fencing, decking, cladding and accessories. Their products are trusted by Trade Professionals, Home Owners and Landscapers across the UK and they are fast becoming one of the UK and Europe s leading brands in landscaping. This is a unique opportunity to join a company whose products are held in high regard at an exciting stage in their development in the UK construction sector. Our client is seeking a dynamic individual to join their sales team as a result of an increase in demand for their products. If you have experience in developing relationships with National and Independent Builders Merchants across the South of England, this opportunity could be for you. The Role The Sales Manager focuses on securing orders for products by meeting and influencing targeted customer groups that include; Builder s Merchants (National and Independent) and Buying Groups. Your daily responsibilities will involve managing a designated sales territory and ensuring that the area achieves its budget and associated gross margins by maintaining and expanding the customer base. Key Responsibilities of the role Proactively develop new Merchant and stockist accounts Perform sales forecasting, planning, and budgeting processes for the assigned territory Proactively identify opportunities for sales improvement Allocate a significant portion of your time to visiting individual accounts and ensuring customer satisfaction Build and maintain relationships with customers to expand and retain the customer base Attend industry events as required Stay updated on current market and industry trends, competitor activity, and leading customer strategies Contribute to the development of strategic plans to ensure revenue growth in all company products Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks Adhere to the Company's policies and ethical practices in all work undertaken Utilise strong attention to detail to remain calm in the face of challenges and effectively assist customers Always deliver outstanding customer service Perform any other ad hoc duties that may arise Essential Skills and Experience Required Proven experience in external construction products sales Strong customer service experience Previous experience selling to Builders Merchants and negotiating supply agreements Previous experience as a Key Account Manager, Regional Sales OR External Sales Representative, Business Development Manager or similar Ability to confidently communicate over the phone and face to face Outstanding listening and verbal communication skills, with the ability to identify customer issues or requests. Ability to thrive in a fast-paced environment Motivated and driven to meet goals and targets. Good working knowledge of all Microsoft Office Packages. This roles offers the opportunity to enhance your career by joining an up-coming market leader in building materials and landscaping where opportunities for progression, training and development will be encouraged and your hard work rewarded through a competitive commission and bonus scheme. Location/Area South UK Salary Excellent Salary Package + High OTE Package Company Car, Company Rewards Scheme, Career Development Opportunities, Pension SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Oct 17, 2025
Full time
Vacancy No 5400 Vacancy Title Sales Manager Landscaping and Building Products South UK Vacancy Description Are you looking for your next opportunity in construction sales? As the UK s leading Construction Products Recruiter, we are delighted to share the opportunity for a Sales Manager with experience in building and nurturing relationships within the Builders Merchants sector to join a rapidly growing supplier of building and landscaping products. The Company Our Client is a premium supplier of sustainable outdoor building and landscaping materials including fencing, decking, cladding and accessories. Their products are trusted by Trade Professionals, Home Owners and Landscapers across the UK and they are fast becoming one of the UK and Europe s leading brands in landscaping. This is a unique opportunity to join a company whose products are held in high regard at an exciting stage in their development in the UK construction sector. Our client is seeking a dynamic individual to join their sales team as a result of an increase in demand for their products. If you have experience in developing relationships with National and Independent Builders Merchants across the South of England, this opportunity could be for you. The Role The Sales Manager focuses on securing orders for products by meeting and influencing targeted customer groups that include; Builder s Merchants (National and Independent) and Buying Groups. Your daily responsibilities will involve managing a designated sales territory and ensuring that the area achieves its budget and associated gross margins by maintaining and expanding the customer base. Key Responsibilities of the role Proactively develop new Merchant and stockist accounts Perform sales forecasting, planning, and budgeting processes for the assigned territory Proactively identify opportunities for sales improvement Allocate a significant portion of your time to visiting individual accounts and ensuring customer satisfaction Build and maintain relationships with customers to expand and retain the customer base Attend industry events as required Stay updated on current market and industry trends, competitor activity, and leading customer strategies Contribute to the development of strategic plans to ensure revenue growth in all company products Update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks Adhere to the Company's policies and ethical practices in all work undertaken Utilise strong attention to detail to remain calm in the face of challenges and effectively assist customers Always deliver outstanding customer service Perform any other ad hoc duties that may arise Essential Skills and Experience Required Proven experience in external construction products sales Strong customer service experience Previous experience selling to Builders Merchants and negotiating supply agreements Previous experience as a Key Account Manager, Regional Sales OR External Sales Representative, Business Development Manager or similar Ability to confidently communicate over the phone and face to face Outstanding listening and verbal communication skills, with the ability to identify customer issues or requests. Ability to thrive in a fast-paced environment Motivated and driven to meet goals and targets. Good working knowledge of all Microsoft Office Packages. This roles offers the opportunity to enhance your career by joining an up-coming market leader in building materials and landscaping where opportunities for progression, training and development will be encouraged and your hard work rewarded through a competitive commission and bonus scheme. Location/Area South UK Salary Excellent Salary Package + High OTE Package Company Car, Company Rewards Scheme, Career Development Opportunities, Pension SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Site Manager Location : Mudeford, Dorset Salary : £40,000 - £45,000 or £250.00 - £300.00 per day Hours: 45 per week Our client, Broad Construction Limited, is looking to recruit a Site Construction Manager to join the team immediately to work on two exciting new build projects. The position is offered on a temporary to permanent basis. As a key member of the Broad Construction Ltd Site Management Team, you act as the main representative on site during the construction stage of the projects. You will be responsible for the daily operations on the site or section of a project including the planning, execution and delivery of a project through to completion. You will manage and lead the Site Construction Team and the sub-contractors during the construction stage of the project. Main job functions Manage the day-to-day operations on site from initial site set-up until the decant process at project completion, ensuring monthly progress reports are being produced. Ensure Broad Construction Limited Quality, Environmental and Health and Safety Management procedures are implemented Develop, implement and monitor short- term programmes with sub-contractors, ensuring alignment with the master programme schedule. Ensure materials requisitions are placed in a timely manner and sufficiently detailed to enable the buying team to secure the best commercial terms. Work closely with Senior Management, ensuring cross checking at key stages of the construction both above and below ground Record and ensure the proper authorisations are obtained in respect of any changes to contract scope. Manage and regularly review the RFI schedule ensuring formal requests are issued for any information requirement to maintain the process of works Liaise regularly with the Design Manager, Architects and Design team, ensuring sound contributions to the design process from sub-contractors. Design construction programmes for any buildability issues, reporting concerns to Senior Management, Architects and/or Structural Engineer. Control and monitor site waste in accordance with Broad Constructions Site Waster Minimisation and Management Policy Establish and maintain good relations with clients as well as their representatives, design teams and neighbours Liaise closely with the Contract Surveyor on all elements of Commercial Management, including any day works issues, sub-contract valuations and any contra charges to be applied to sub-contract accounts. About you In addition to holding either a degree in construction management, civil engineering, surveying, NVQ Level 6 in Construction Site Management or equivalent vocational experience, you will also have obtained your Site Management Safety Training Scheme (SMSTS) and hold a CSCS Black Card. You will currently hold the position of Site Manager or have demonstrable experience as an Assistant Site Manager/Site Supervisor managing premium residential client sites. You will have a proven track record of overseeing the entire construction project lifecycle, experience of co-ordinating and supervising on site teams, ensuring quality on building materials and workmanship is maintained at all times. You will be able to show that you have managed and maintained excellent health and safety on site and be able to manage relationships with multiple stakeholders. You will be client focused and committed to delivering a high-quality experience and exceeding client expectations. You will be someone who takes ownership of challenges and drives progress, who can adapt and is responsive to change. You will have to balance this with being commercially aware, understanding business context and making informing decisions regarding costs and materials so that projects are delivered on time and within budget. If this sounds like the position for you, or you are looking for the next step in your construction career please contact us. No agents please We are a specialist residential construction management company based in Christchurch, Dorset. Established in 2016, our team has a wealth of experience in helping people like you make their dream space a reality. REF-
Oct 17, 2025
Full time
Site Manager Location : Mudeford, Dorset Salary : £40,000 - £45,000 or £250.00 - £300.00 per day Hours: 45 per week Our client, Broad Construction Limited, is looking to recruit a Site Construction Manager to join the team immediately to work on two exciting new build projects. The position is offered on a temporary to permanent basis. As a key member of the Broad Construction Ltd Site Management Team, you act as the main representative on site during the construction stage of the projects. You will be responsible for the daily operations on the site or section of a project including the planning, execution and delivery of a project through to completion. You will manage and lead the Site Construction Team and the sub-contractors during the construction stage of the project. Main job functions Manage the day-to-day operations on site from initial site set-up until the decant process at project completion, ensuring monthly progress reports are being produced. Ensure Broad Construction Limited Quality, Environmental and Health and Safety Management procedures are implemented Develop, implement and monitor short- term programmes with sub-contractors, ensuring alignment with the master programme schedule. Ensure materials requisitions are placed in a timely manner and sufficiently detailed to enable the buying team to secure the best commercial terms. Work closely with Senior Management, ensuring cross checking at key stages of the construction both above and below ground Record and ensure the proper authorisations are obtained in respect of any changes to contract scope. Manage and regularly review the RFI schedule ensuring formal requests are issued for any information requirement to maintain the process of works Liaise regularly with the Design Manager, Architects and Design team, ensuring sound contributions to the design process from sub-contractors. Design construction programmes for any buildability issues, reporting concerns to Senior Management, Architects and/or Structural Engineer. Control and monitor site waste in accordance with Broad Constructions Site Waster Minimisation and Management Policy Establish and maintain good relations with clients as well as their representatives, design teams and neighbours Liaise closely with the Contract Surveyor on all elements of Commercial Management, including any day works issues, sub-contract valuations and any contra charges to be applied to sub-contract accounts. About you In addition to holding either a degree in construction management, civil engineering, surveying, NVQ Level 6 in Construction Site Management or equivalent vocational experience, you will also have obtained your Site Management Safety Training Scheme (SMSTS) and hold a CSCS Black Card. You will currently hold the position of Site Manager or have demonstrable experience as an Assistant Site Manager/Site Supervisor managing premium residential client sites. You will have a proven track record of overseeing the entire construction project lifecycle, experience of co-ordinating and supervising on site teams, ensuring quality on building materials and workmanship is maintained at all times. You will be able to show that you have managed and maintained excellent health and safety on site and be able to manage relationships with multiple stakeholders. You will be client focused and committed to delivering a high-quality experience and exceeding client expectations. You will be someone who takes ownership of challenges and drives progress, who can adapt and is responsive to change. You will have to balance this with being commercially aware, understanding business context and making informing decisions regarding costs and materials so that projects are delivered on time and within budget. If this sounds like the position for you, or you are looking for the next step in your construction career please contact us. No agents please We are a specialist residential construction management company based in Christchurch, Dorset. Established in 2016, our team has a wealth of experience in helping people like you make their dream space a reality. REF-
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . Location: Battersea, London, Hybrid 3 days a week in the office We are looking for a Senior Product Design Engineer, to join our UK NPD team building a new generation of innovative products for our Ninja brand. We thrive on designing great products that delight our customers. Working as part of our London Design Office, you will bring technical substance and inspiration to our creative efforts to deliver credible solutions to the market. What You'll Do: Takes a lead role (independently and in teams) to solve technical issues found in the development of a product. Mentors more junior team members, with potential for line-management if desired. Supports all team members and encourages their efforts. Collaborates to help establish a project's user, design, and functional requirements, deliver robust solutions to satisfy those requirements, then help to validate through testing and building consensus on next steps. Takes overall ownership of designs through conception, CAD execution, prototyping and verification, whilst consistently working at pace & successfully develops team to do the same. Continuously evaluates and improves designs for cost efficiency, manufacturing improvements, increased quality and value to consumers. Applies sound engineering/ product design standards to deliver real solutions. Applies understanding & experience of high-volume manufacturing processes and materials to optimize designs. Communicates effectively and professionally with colleagues. Collaborates seamlessly with our U.S., U.K., and China-based Product Development teams, multi-functional teams, and executive teams to ensure that great ideas make it through to production. What You'll Bring Typically, 5+ years of proven experience in Mechanical/ Electro-Mechanical Engineering environment. Mechanical Design & Analysis - Strong understanding of mechanical systems in high-voltage environments, including material selection, heat dissipation, vibration control, and structural integrity. Electromechanical Systems - Working knowledge of how mechanical components interact with electrical systems, including insulating materials, creepage/clearance distances, and thermal management. CAD - Proficiency in SolidWorks (ideally) or Creo Manufacturing & Materials - Extensive experience in Injection moulding - Understanding of materials suitable for high-voltage applications (PPS / PAGF) High-Voltage Insulation & Safety - Expertise in managing electrical safety risks (dialectic, hi-pot, arcing etc) Risk Assessment & Failure Mode Analysis - Experience in FMEA, DFMEA, and HAZOP to assess risks in high-voltage systems. Testing & Certification Requirements - Understanding of IP ratings, dielectric strength testing, thermal runaway testing, and partial discharge testing. Prototype Development & Testing - Ability to design, build, and test mechanical prototypes in controlled environments. Environmental & Endurance Testing - Familiarity with thermal cycling, humidity, vibration, and impact testing to ensure product reliability. Drawing & Eng Specification - Proficiency 2D drawings & assemblies, BOM management - working GD&T knowledge would be a bonus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions , please refer to this Candidate Privacy Notice . For candidates based in China , please refer to this Candidate Privacy Notice . For candidates based in Vietnam , please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Oct 17, 2025
Full time
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . Location: Battersea, London, Hybrid 3 days a week in the office We are looking for a Senior Product Design Engineer, to join our UK NPD team building a new generation of innovative products for our Ninja brand. We thrive on designing great products that delight our customers. Working as part of our London Design Office, you will bring technical substance and inspiration to our creative efforts to deliver credible solutions to the market. What You'll Do: Takes a lead role (independently and in teams) to solve technical issues found in the development of a product. Mentors more junior team members, with potential for line-management if desired. Supports all team members and encourages their efforts. Collaborates to help establish a project's user, design, and functional requirements, deliver robust solutions to satisfy those requirements, then help to validate through testing and building consensus on next steps. Takes overall ownership of designs through conception, CAD execution, prototyping and verification, whilst consistently working at pace & successfully develops team to do the same. Continuously evaluates and improves designs for cost efficiency, manufacturing improvements, increased quality and value to consumers. Applies sound engineering/ product design standards to deliver real solutions. Applies understanding & experience of high-volume manufacturing processes and materials to optimize designs. Communicates effectively and professionally with colleagues. Collaborates seamlessly with our U.S., U.K., and China-based Product Development teams, multi-functional teams, and executive teams to ensure that great ideas make it through to production. What You'll Bring Typically, 5+ years of proven experience in Mechanical/ Electro-Mechanical Engineering environment. Mechanical Design & Analysis - Strong understanding of mechanical systems in high-voltage environments, including material selection, heat dissipation, vibration control, and structural integrity. Electromechanical Systems - Working knowledge of how mechanical components interact with electrical systems, including insulating materials, creepage/clearance distances, and thermal management. CAD - Proficiency in SolidWorks (ideally) or Creo Manufacturing & Materials - Extensive experience in Injection moulding - Understanding of materials suitable for high-voltage applications (PPS / PAGF) High-Voltage Insulation & Safety - Expertise in managing electrical safety risks (dialectic, hi-pot, arcing etc) Risk Assessment & Failure Mode Analysis - Experience in FMEA, DFMEA, and HAZOP to assess risks in high-voltage systems. Testing & Certification Requirements - Understanding of IP ratings, dielectric strength testing, thermal runaway testing, and partial discharge testing. Prototype Development & Testing - Ability to design, build, and test mechanical prototypes in controlled environments. Environmental & Endurance Testing - Familiarity with thermal cycling, humidity, vibration, and impact testing to ensure product reliability. Drawing & Eng Specification - Proficiency 2D drawings & assemblies, BOM management - working GD&T knowledge would be a bonus Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. To gether, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions , please refer to this Candidate Privacy Notice . For candidates based in China , please refer to this Candidate Privacy Notice . For candidates based in Vietnam , please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Requisition ID: 61252 Position Type: FT Permanent Workplace Arrangement: About the role We have a fantastic opportunity for an EHS Lead to join the team at our Taste & Nutrition Manufacturing facility in Gainsborough, where we create and produce a range of products for some of our biggest customers. The EHS Lead is responsible for driving the Health, Safety and Environment agenda at site level and will be the subject matter expert for the site and ensure compliance to all EHS related legislation, group policies and standards. This role will build collaborative relationships within the site team, across manufacturing sites and the central EHS team and share best practice and learnings to help improve the function. The EHS Lead will also be the main point of contact in liaising with the competent authorities, for audits and issue resolution and will drive key EHS initiatives on site to support delivery of Site Metrics and Group KPIs. About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day we partner with customers to create healthier, tastier, and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you with opportunities to explore and grow in a truly global environment. Our Safety purpose: At Kerry, we work together in a caring culture where everybody goes home safely every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility. What you'll be doing To be the subject matter expert in EHS and drive compliance to all EHS legislation and group policies. Drive accurate and timely completion of Accident Investigations Reports and hold teams to account for close out actions and sharing learnings. Drive compliance to KFSS, escalate gaps in the standards and keep as a high priority for the Site Leadership Team. To ensure the EHS management systems are maintained, developed and compliant for all external and internal audits, including ISO 14001 & KFSS. Ensure serious issues are escalated and key learning shared with business. To effectively train key elements of EHS at site and support this training at other Kerry Sites. To be the competent authority key contact on site and host visits and audits. Support the business in delivering both business and site sustainability projects: Champions 12.3, WRAP, Group Sustainability targets of CO2, water, waste and plastic reduction. Drive and collate site KPI's and hold sites to account for hitting targets. What you can bring to the role Previous experience within a similar role within Food Manufacturing. Prior experience within engineering alongside EHS would also be a bonus. Ideally have a key qualification in EHS for example NEBOSH. However, we can support this training for a candidate who had the right skill set and desire to learn. Experience of influencing key stakeholders and driving change on site. Experience in building networks within and across sites to share best practice. Standard setting and holding people to account to drive standards forward. Ability to decipher, understand and implement key legislative information at site level. Positive influencer who can make an impact on the site and senior teams to drive change. Ability to communicate effectively, both written and verbal with a variety of internal and external contacts. Strong organisational skills & project management skills. In Kerry we know that sometimes the perfect candidate doesn't exist, and people can be put off applying for a role if they don't fit all the requirements. If you are excited about working for us and have the majority of the skills or experience, then please do apply as you could be exactly what we are looking for. What we can offer In return we can offer a competitive salary and comprehensive benefits package as well as the opportunity for self-growth and career development within one of the world's leading manufacturers of food and nutrition technology. In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status, or any other protected characteristic. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter: Posting Type: LI Please note also: We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency.
Oct 17, 2025
Full time
Requisition ID: 61252 Position Type: FT Permanent Workplace Arrangement: About the role We have a fantastic opportunity for an EHS Lead to join the team at our Taste & Nutrition Manufacturing facility in Gainsborough, where we create and produce a range of products for some of our biggest customers. The EHS Lead is responsible for driving the Health, Safety and Environment agenda at site level and will be the subject matter expert for the site and ensure compliance to all EHS related legislation, group policies and standards. This role will build collaborative relationships within the site team, across manufacturing sites and the central EHS team and share best practice and learnings to help improve the function. The EHS Lead will also be the main point of contact in liaising with the competent authorities, for audits and issue resolution and will drive key EHS initiatives on site to support delivery of Site Metrics and Group KPIs. About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day we partner with customers to create healthier, tastier, and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you with opportunities to explore and grow in a truly global environment. Our Safety purpose: At Kerry, we work together in a caring culture where everybody goes home safely every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility. What you'll be doing To be the subject matter expert in EHS and drive compliance to all EHS legislation and group policies. Drive accurate and timely completion of Accident Investigations Reports and hold teams to account for close out actions and sharing learnings. Drive compliance to KFSS, escalate gaps in the standards and keep as a high priority for the Site Leadership Team. To ensure the EHS management systems are maintained, developed and compliant for all external and internal audits, including ISO 14001 & KFSS. Ensure serious issues are escalated and key learning shared with business. To effectively train key elements of EHS at site and support this training at other Kerry Sites. To be the competent authority key contact on site and host visits and audits. Support the business in delivering both business and site sustainability projects: Champions 12.3, WRAP, Group Sustainability targets of CO2, water, waste and plastic reduction. Drive and collate site KPI's and hold sites to account for hitting targets. What you can bring to the role Previous experience within a similar role within Food Manufacturing. Prior experience within engineering alongside EHS would also be a bonus. Ideally have a key qualification in EHS for example NEBOSH. However, we can support this training for a candidate who had the right skill set and desire to learn. Experience of influencing key stakeholders and driving change on site. Experience in building networks within and across sites to share best practice. Standard setting and holding people to account to drive standards forward. Ability to decipher, understand and implement key legislative information at site level. Positive influencer who can make an impact on the site and senior teams to drive change. Ability to communicate effectively, both written and verbal with a variety of internal and external contacts. Strong organisational skills & project management skills. In Kerry we know that sometimes the perfect candidate doesn't exist, and people can be put off applying for a role if they don't fit all the requirements. If you are excited about working for us and have the majority of the skills or experience, then please do apply as you could be exactly what we are looking for. What we can offer In return we can offer a competitive salary and comprehensive benefits package as well as the opportunity for self-growth and career development within one of the world's leading manufacturers of food and nutrition technology. In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status, or any other protected characteristic. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter: Posting Type: LI Please note also: We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency.
