Liability Loss Adjusting operation is seeking an additional Senior Liability Adjuster to their team in the Midlands. Specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events. The role provides flexible working arrangements either working from home or one of their City Centre offices with regular regional travel required with occasional overnight stays depending upon location. Responsibilities will include: You will be supporting clients in proactively handling and settling a mixed caseload of third party Liability claims, typically up to the value of £100,000. Establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes. Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis. About you: Candidates must be able to demonstrate their experience in the field dealing with the investigation of EL and PL losses. Ideally working towards professional qualifications. Salary & Benefits: Basic salary up to £60,000 plus full benefits package
Mar 11, 2026
Full time
Liability Loss Adjusting operation is seeking an additional Senior Liability Adjuster to their team in the Midlands. Specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events. The role provides flexible working arrangements either working from home or one of their City Centre offices with regular regional travel required with occasional overnight stays depending upon location. Responsibilities will include: You will be supporting clients in proactively handling and settling a mixed caseload of third party Liability claims, typically up to the value of £100,000. Establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes. Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis. About you: Candidates must be able to demonstrate their experience in the field dealing with the investigation of EL and PL losses. Ideally working towards professional qualifications. Salary & Benefits: Basic salary up to £60,000 plus full benefits package
An established and respected insurance specialist is seeking an experienced Professional Indemnity Claims Handler to join its expanding team. This is a key role providing technical advice, claims handling expertise and client support across professional indemnity and related insurance policies. The position offers exposure to complex claims, close collaboration with insurers and legal advisers, and the opportunity to contribute to claims trend analysis and risk management initiatives. Role Overview You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight. Key Responsibilities Provide advice and assistance to clients in the formulation and handling of professional indemnity and related insurance claims Liaise and negotiate with insurers, loss adjusters and legal advisers Support internal broking and underwriting teams with claims reporting and technical input Assist with contract and warranty reviews in line with agreed procedures and guidance frameworks Respond to client and internal queries relating to claims advice provided Provide technical support to claims and risk management colleagues as required Assist senior claims management with administration, reporting and departmental cover Support claims trend analysis and contribute to technical articles and bulletins Maintain accurate electronic claims records and files Knowledge & Experience Required General Insurance Knowledge Understanding of regulatory responsibilities and complaints procedures Strong knowledge of general insurance principles and products Understanding of underwriting processes and business objectives Working knowledge of contract, tort and agency law Technical Knowledge Strong understanding of professional liabilities and professional indemnity insurance Awareness of litigation and alternative dispute resolution procedures Understanding of collateral warranties and associated insurance implications Awareness of professional liability risk management techniques Familiarity with insurance markets is desirable Skills & Competencies Ability to identify and understand client needs in relation to claims Strong negotiation skills with a confident and professional approach Excellent written and verbal communication skills Strong organisational skills with the ability to manage priorities and deadlines High level of accuracy and attention to detail Ability to provide professional advice with reasonable skill and care Confidence to escalate matters outside of authority or expertise when required Systems & IT Proficient in Microsoft Outlook, Word, Excel and Teams Experience using insurance systems such as Acturis (desirable) Why Apply? Competitive salary of £35,000-£50,000 depending on experience Exposure to complex and technically interesting PI claims Opportunity to work closely with insurers, legal advisers and senior stakeholders Supportive team environment with scope to develop technical expertise Apply today via NJR Recruitment , Or call quoting the reference NJR16347 Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.
Mar 11, 2026
Full time
An established and respected insurance specialist is seeking an experienced Professional Indemnity Claims Handler to join its expanding team. This is a key role providing technical advice, claims handling expertise and client support across professional indemnity and related insurance policies. The position offers exposure to complex claims, close collaboration with insurers and legal advisers, and the opportunity to contribute to claims trend analysis and risk management initiatives. Role Overview You will provide advice and hands-on assistance to clients throughout the lifecycle of professional indemnity and related insurance claims. This includes liaising with insurers, loss adjusters and solicitors, supporting internal broking teams, and assisting senior management with reporting and technical insight. Key Responsibilities Provide advice and assistance to clients in the formulation and handling of professional indemnity and related insurance claims Liaise and negotiate with insurers, loss adjusters and legal advisers Support internal broking and underwriting teams with claims reporting and technical input Assist with contract and warranty reviews in line with agreed procedures and guidance frameworks Respond to client and internal queries relating to claims advice provided Provide technical support to claims and risk management colleagues as required Assist senior claims management with administration, reporting and departmental cover Support claims trend analysis and contribute to technical articles and bulletins Maintain accurate electronic claims records and files Knowledge & Experience Required General Insurance Knowledge Understanding of regulatory responsibilities and complaints procedures Strong knowledge of general insurance principles and products Understanding of underwriting processes and business objectives Working knowledge of contract, tort and agency law Technical Knowledge Strong understanding of professional liabilities and professional indemnity insurance Awareness of litigation and alternative dispute resolution procedures Understanding of collateral warranties and associated insurance implications Awareness of professional liability risk management techniques Familiarity with insurance markets is desirable Skills & Competencies Ability to identify and understand client needs in relation to claims Strong negotiation skills with a confident and professional approach Excellent written and verbal communication skills Strong organisational skills with the ability to manage priorities and deadlines High level of accuracy and attention to detail Ability to provide professional advice with reasonable skill and care Confidence to escalate matters outside of authority or expertise when required Systems & IT Proficient in Microsoft Outlook, Word, Excel and Teams Experience using insurance systems such as Acturis (desirable) Why Apply? Competitive salary of £35,000-£50,000 depending on experience Exposure to complex and technically interesting PI claims Opportunity to work closely with insurers, legal advisers and senior stakeholders Supportive team environment with scope to develop technical expertise Apply today via NJR Recruitment , Or call quoting the reference NJR16347 Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer 'no' to key screening questions, we may not be able to contact you.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Mar 11, 2026
Full time
Major insurer is seeking Commercial Adjusters London, South East and South West region to deal with a portfolio of commercial losses on a cradle to grave basis. Working from a home base, you will be responsible for booking your appointments and visiting commercial losses (including property owners) and seeing claims through to settlement. You are likely to be allocated around 160 losses per year and carry a typical outstanding caseload of 50-60 losses. Losses will typically be in the region of £10,000 - £100,000 and will agree settlements via the supply chain or agreeing cash settlements. You will also utilise Symbility as the scheduling tool for buildings losses. Responsibilities will include: Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided. Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims. Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers' businesses and associated commercial drivers and risks. About You: Candidates must be able to demonstrate their previous experience dealing with commercial losses and work on a self sufficient basis. Progression towards professional qualifications such as Cert CII/Cert CILA would be advantageous, but not essential if you have the right experience. Benefits: Company Car Pension Bonus Death in service 25 Days Holiday.
Job Title: Claims Executive Location: South West and South Wales Salary: £50,000 - £70,000 (DOE) Benefits: Pension, 25 days holiday + Bank Holidays, Holiday Purchase Scheme, Individual Private Medical, Life Assurance, Flexible Benefits, Fully funded qualifications About the Company: This is an opportunity to join a well-established, multi-office insurance brokerage with a strong regional presence across the South West and South Wales. Built on a meritocratic and family-orientated culture, the business rewards initiative, ownership and long-term commitment. With low staff turnover and a reputation for developing talent, the firm is investing in strengthening its claims proposition - creating a brand-new regional Claims Executive role to elevate client service, deliver trend analysis, and support strategic growth. Role Summary: This is a client-facing, relationship-driven Claims Executive position with genuine autonomy and visibility. You'll manage a caseload of circa 100 complex commercial claims (including motor and liability), while acting as the primary claims contact for several high-value clients. Beyond technical handling, the focus is on chairing claims review meetings, delivering trend analysis, contributing to new business presentations, and helping shape the regional claims strategy. It's an ideal opportunity for someone who enjoys being out with clients, influencing stakeholders, and taking ownership. Key Responsibilities: • Manage and drive complex commercial claims to resolution - ensuring clients receive proactive, high-quality service. • Chair claims review meetings and deliver trend analysis - positioning yourself as a trusted adviser to clients. • Identify risk management opportunities - improving client outcomes and strengthening retention. • Support new business presentations - showcasing the strength of the claims proposition. • Build strong relationships with insurers, loss adjusters and internal Account Executives - enhancing collaboration and influence. • Contribute to regional projects and proposition development - helping evolve how claims is delivered. Requirements: • Proven experience within commercial insurance claims. • Strong client-facing experience, confident in leading meetings and stakeholder discussions. • Exposure to cross-class commercial claims, including motor and liability. • Ability to interpret claims data and deliver meaningful analysis to clients. • Comfortable managing a caseload while balancing client-facing commitments. • ACII qualified (desirable, not essential). • Acturis knowledge advantageous. If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Senior Claims Handler, Corporate Claims Executive, Client Claims Manager, Commercial Claims Consultant, Claims Relationship Manager
Mar 09, 2026
Full time
Job Title: Claims Executive Location: South West and South Wales Salary: £50,000 - £70,000 (DOE) Benefits: Pension, 25 days holiday + Bank Holidays, Holiday Purchase Scheme, Individual Private Medical, Life Assurance, Flexible Benefits, Fully funded qualifications About the Company: This is an opportunity to join a well-established, multi-office insurance brokerage with a strong regional presence across the South West and South Wales. Built on a meritocratic and family-orientated culture, the business rewards initiative, ownership and long-term commitment. With low staff turnover and a reputation for developing talent, the firm is investing in strengthening its claims proposition - creating a brand-new regional Claims Executive role to elevate client service, deliver trend analysis, and support strategic growth. Role Summary: This is a client-facing, relationship-driven Claims Executive position with genuine autonomy and visibility. You'll manage a caseload of circa 100 complex commercial claims (including motor and liability), while acting as the primary claims contact for several high-value clients. Beyond technical handling, the focus is on chairing claims review meetings, delivering trend analysis, contributing to new business presentations, and helping shape the regional claims strategy. It's an ideal opportunity for someone who enjoys being out with clients, influencing stakeholders, and taking ownership. Key Responsibilities: • Manage and drive complex commercial claims to resolution - ensuring clients receive proactive, high-quality service. • Chair claims review meetings and deliver trend analysis - positioning yourself as a trusted adviser to clients. • Identify risk management opportunities - improving client outcomes and strengthening retention. • Support new business presentations - showcasing the strength of the claims proposition. • Build strong relationships with insurers, loss adjusters and internal Account Executives - enhancing collaboration and influence. • Contribute to regional projects and proposition development - helping evolve how claims is delivered. Requirements: • Proven experience within commercial insurance claims. • Strong client-facing experience, confident in leading meetings and stakeholder discussions. • Exposure to cross-class commercial claims, including motor and liability. • Ability to interpret claims data and deliver meaningful analysis to clients. • Comfortable managing a caseload while balancing client-facing commitments. • ACII qualified (desirable, not essential). • Acturis knowledge advantageous. If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Senior Claims Handler, Corporate Claims Executive, Client Claims Manager, Commercial Claims Consultant, Claims Relationship Manager
Your new company Are you an experienced Marine Hull professional looking to take the next step in your career with a leading global insurer? Hays is working exclusively with a highly respected, international insurance organisation to recruit a Senior Marine Hull Underwriter to join their London-based team. This is a rare opportunity to work with complex, high-value risks across the global marine market. Your new role As a Senior Marine Hull Underwriter, you will be responsible for managing and developing a profitable portfolio of marine business. In this role, you will underwrite complex Marine Hull risks and negotiate terms with brokers across international markets. You will also take ownership of major and technically challenging claims, working closely with surveyors, adjusters and legal specialists to ensure they are handled efficiently and appropriately. In addition, you will contribute to the strategic growth of the portfolio by maintaining and enhancing long-term relationships with brokers, shipowners and other key partners. You will ensure that all underwriting and claims activity complies fully with FCA regulations, Lloyd's requirements and internal governance frameworks. What you'll need to succeed To succeed in this position, you will bring substantial experience within Marine Hull insurance, whether from an underwriting, broking or complex claims background. You will have a strong technical understanding of maritime risks, policy wording and market developments, and you will be confident using market systems such as the Electronic Claims File (ECF). You will also demonstrate excellent negotiation, communication and relationship-building capabilities, enabling you to work effectively with senior stakeholders. Professional qualifications such as ACII, or active progress towards them, will be seen as an advantage. What you'll get in return In return, you will join a respected, collaborative global insurer offering a competitive salary and comprehensive benefits package. You will gain exposure to some of the most interesting and complex risks in the marine sector, along with strong opportunities for progression and continued professional development. The organisation fosters a supportive environment where expertise is valued and encouraged. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 09, 2026
Full time
Your new company Are you an experienced Marine Hull professional looking to take the next step in your career with a leading global insurer? Hays is working exclusively with a highly respected, international insurance organisation to recruit a Senior Marine Hull Underwriter to join their London-based team. This is a rare opportunity to work with complex, high-value risks across the global marine market. Your new role As a Senior Marine Hull Underwriter, you will be responsible for managing and developing a profitable portfolio of marine business. In this role, you will underwrite complex Marine Hull risks and negotiate terms with brokers across international markets. You will also take ownership of major and technically challenging claims, working closely with surveyors, adjusters and legal specialists to ensure they are handled efficiently and appropriately. In addition, you will contribute to the strategic growth of the portfolio by maintaining and enhancing long-term relationships with brokers, shipowners and other key partners. You will ensure that all underwriting and claims activity complies fully with FCA regulations, Lloyd's requirements and internal governance frameworks. What you'll need to succeed To succeed in this position, you will bring substantial experience within Marine Hull insurance, whether from an underwriting, broking or complex claims background. You will have a strong technical understanding of maritime risks, policy wording and market developments, and you will be confident using market systems such as the Electronic Claims File (ECF). You will also demonstrate excellent negotiation, communication and relationship-building capabilities, enabling you to work effectively with senior stakeholders. Professional qualifications such as ACII, or active progress towards them, will be seen as an advantage. What you'll get in return In return, you will join a respected, collaborative global insurer offering a competitive salary and comprehensive benefits package. You will gain exposure to some of the most interesting and complex risks in the marine sector, along with strong opportunities for progression and continued professional development. The organisation fosters a supportive environment where expertise is valued and encouraged. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A leading UK-based loss adjusting firm is seeking an experienced Major and Complex Loss Director to join their specialist team. This senior role focuses on High Net Worth, Major Loss, and other complex property claims, including subsidence and escape of oil, combining hands-on claims handling with leadership and oversight responsibilities. As an MCL Director, you will oversee a team of adjusters while maintaining your own portfolio of high-value and complex claims. You will ensure technical accuracy, high-quality reporting, and exceptional client service across all cases. This role requires strategic oversight, strong stakeholder management, and the ability to work efficiently under pressure in a fast-paced, client-focused environment. Manage and oversee a team of loss adjusters, providing guidance, support, and performance oversight. Handle your own portfolio of High Net Worth and complex claims from instruction to settlement. Ensure all claims are managed in line with company and client service standards and KPIs. Produce high-quality, personalised reports and correspondence. Build and maintain strong relationships with clients, brokers, and other stakeholders. Provide strategic input to improve team performance and client outcomes. Adapt to demanding appointment schedules and changing priorities. Engage with existing clients to maintain and grow relationships. Utilise other group services to benefit policyholders. Proven experience in property loss adjusting, including High Net Worth and complex claims. Experience handling major losses preferred. ACILA, FCILA, or equivalent professional qualifications preferred. Demonstrated leadership or team management experience. Excellent interpersonal, communication, and negotiation skills. Ability to work effectively under pressure in a fast-paced environment. Flexible and adaptable approach to work. Dependable, persistent, and detail-oriented. Full, clean driving license required. This is a senior, high-profile role offering both leadership responsibility and the opportunity to maintain a personal, technically challenging caseload. The firm values collaboration, innovation, and professional development, providing an ambitious MCL Director with the platform to make a significant impact on client outcomes and team performance.
Mar 06, 2026
Full time
A leading UK-based loss adjusting firm is seeking an experienced Major and Complex Loss Director to join their specialist team. This senior role focuses on High Net Worth, Major Loss, and other complex property claims, including subsidence and escape of oil, combining hands-on claims handling with leadership and oversight responsibilities. As an MCL Director, you will oversee a team of adjusters while maintaining your own portfolio of high-value and complex claims. You will ensure technical accuracy, high-quality reporting, and exceptional client service across all cases. This role requires strategic oversight, strong stakeholder management, and the ability to work efficiently under pressure in a fast-paced, client-focused environment. Manage and oversee a team of loss adjusters, providing guidance, support, and performance oversight. Handle your own portfolio of High Net Worth and complex claims from instruction to settlement. Ensure all claims are managed in line with company and client service standards and KPIs. Produce high-quality, personalised reports and correspondence. Build and maintain strong relationships with clients, brokers, and other stakeholders. Provide strategic input to improve team performance and client outcomes. Adapt to demanding appointment schedules and changing priorities. Engage with existing clients to maintain and grow relationships. Utilise other group services to benefit policyholders. Proven experience in property loss adjusting, including High Net Worth and complex claims. Experience handling major losses preferred. ACILA, FCILA, or equivalent professional qualifications preferred. Demonstrated leadership or team management experience. Excellent interpersonal, communication, and negotiation skills. Ability to work effectively under pressure in a fast-paced environment. Flexible and adaptable approach to work. Dependable, persistent, and detail-oriented. Full, clean driving license required. This is a senior, high-profile role offering both leadership responsibility and the opportunity to maintain a personal, technically challenging caseload. The firm values collaboration, innovation, and professional development, providing an ambitious MCL Director with the platform to make a significant impact on client outcomes and team performance.
Our client, a market leading international loss adjusting company, is seeking an experienced Senior Liability Loss Adjuster to join their very experienced field based liability / casualty team The role As a Senior Liability Loss Adjuster, you will be focusing on handling and settling a diverse caseload of third-party liability claims, typically up to £100K. This includes a mix of Employers' Liability and Public Liability claims, with responsibilities ranging from thorough investigation and report-only cases to managing claims from inception to resolution. You will provide expert advice to policyholders within specified timeframes, ensuring claims are handled efficiently and in accordance with client service level agreements (SLAs) and key performance indicators (KPIs). Key responsibilities Establishing liability through detailed investigations, supporting and advising clients on claims issues, and managing client relationships. The role also involves collaboration with colleagues from various business areas, such as Property, Major & Complex Loss, Contractors, and Legal Services, to ensure a thorough and efficient claims process, You will be tasked with covering the Midlands area of England, so a full, clean driving license is essential for this opportunity. Experience As a Senior Liability Loss Adjuster, you will have experience across Employers', Public and Product Liability claims, including third-party Property Damage. A strong technical background within the adjusting or handling arena, knowledge of the insurance market, and experience in writing investigation reports are essential. You will also be proficient in using scoping software and handheld devices, along with excellent negotiation skills and a customer-first approach.
Mar 06, 2026
Full time
Our client, a market leading international loss adjusting company, is seeking an experienced Senior Liability Loss Adjuster to join their very experienced field based liability / casualty team The role As a Senior Liability Loss Adjuster, you will be focusing on handling and settling a diverse caseload of third-party liability claims, typically up to £100K. This includes a mix of Employers' Liability and Public Liability claims, with responsibilities ranging from thorough investigation and report-only cases to managing claims from inception to resolution. You will provide expert advice to policyholders within specified timeframes, ensuring claims are handled efficiently and in accordance with client service level agreements (SLAs) and key performance indicators (KPIs). Key responsibilities Establishing liability through detailed investigations, supporting and advising clients on claims issues, and managing client relationships. The role also involves collaboration with colleagues from various business areas, such as Property, Major & Complex Loss, Contractors, and Legal Services, to ensure a thorough and efficient claims process, You will be tasked with covering the Midlands area of England, so a full, clean driving license is essential for this opportunity. Experience As a Senior Liability Loss Adjuster, you will have experience across Employers', Public and Product Liability claims, including third-party Property Damage. A strong technical background within the adjusting or handling arena, knowledge of the insurance market, and experience in writing investigation reports are essential. You will also be proficient in using scoping software and handheld devices, along with excellent negotiation skills and a customer-first approach.
Join a globally respected insurer where you'll work on a highly regarded international property portfolio while helping build and grow an exciting real estate book. Our client is a highly respected global insurer with a strong reputation for technical expertise and collaborative client service. With an established presence across international programmes and commercial property, the organisation is known for its high-calibre professionals and a claims function that plays a central role in delivering value to brokers and clients. The London team works closely with underwriting, distribution and engineering colleagues, providing a dynamic environment where claims professionals are visible in the market and able to influence outcomes. The role An opportunity has arisen for a Property Claims Specialist to join the London-based team, handling a portfolio of commercial property claims across the UK wholesale and retail markets. The role offers exposure to an established international programmes portfolio that is well respected in the market, while also playing a pivotal role in the continued growth of the business's commercial real estate portfolio. You will manage claims end-to-end while working closely with brokers, underwriters and engineering teams. This position provides exposure to complex programme structures, market negotiations and senior stakeholders, making it ideal for someone looking to broaden their technical expertise while contributing to the development of a growing area of the business. Key accountabilities Manage a portfolio of commercial property claims from first notification through to settlement Conduct coverage analysis, fact investigation and loss evaluation Develop and execute appropriate claims resolution strategies Select, instruct and manage external experts and vendors, including cost oversight Engage with brokers and internal stakeholders to negotiate and influence claims outcomes Provide accurate reporting and updates on claim developments to internal stakeholders Collaborate with underwriting, sales and risk engineering teams to provide claims insights Play a key role in supporting the continued growth of the commercial real estate claims portfolio Skills & experience Experience handling commercial property claims within the primary insurance market Strong understanding of coverage analysis, investigation and claim valuation Ability to manage claims end-to-end and influence outcomes with brokers and stakeholders Experience working with external experts such as loss adjusters and technical specialists Strong communication, negotiation and relationship-building skills A proactive, self-starting mindset with the ability to work in a collaborative team environment Interest in developing expertise across international programmes and commercial real estate portfolios
Mar 04, 2026
Full time
Join a globally respected insurer where you'll work on a highly regarded international property portfolio while helping build and grow an exciting real estate book. Our client is a highly respected global insurer with a strong reputation for technical expertise and collaborative client service. With an established presence across international programmes and commercial property, the organisation is known for its high-calibre professionals and a claims function that plays a central role in delivering value to brokers and clients. The London team works closely with underwriting, distribution and engineering colleagues, providing a dynamic environment where claims professionals are visible in the market and able to influence outcomes. The role An opportunity has arisen for a Property Claims Specialist to join the London-based team, handling a portfolio of commercial property claims across the UK wholesale and retail markets. The role offers exposure to an established international programmes portfolio that is well respected in the market, while also playing a pivotal role in the continued growth of the business's commercial real estate portfolio. You will manage claims end-to-end while working closely with brokers, underwriters and engineering teams. This position provides exposure to complex programme structures, market negotiations and senior stakeholders, making it ideal for someone looking to broaden their technical expertise while contributing to the development of a growing area of the business. Key accountabilities Manage a portfolio of commercial property claims from first notification through to settlement Conduct coverage analysis, fact investigation and loss evaluation Develop and execute appropriate claims resolution strategies Select, instruct and manage external experts and vendors, including cost oversight Engage with brokers and internal stakeholders to negotiate and influence claims outcomes Provide accurate reporting and updates on claim developments to internal stakeholders Collaborate with underwriting, sales and risk engineering teams to provide claims insights Play a key role in supporting the continued growth of the commercial real estate claims portfolio Skills & experience Experience handling commercial property claims within the primary insurance market Strong understanding of coverage analysis, investigation and claim valuation Ability to manage claims end-to-end and influence outcomes with brokers and stakeholders Experience working with external experts such as loss adjusters and technical specialists Strong communication, negotiation and relationship-building skills A proactive, self-starting mindset with the ability to work in a collaborative team environment Interest in developing expertise across international programmes and commercial real estate portfolios
