144 jobs found

Senior MuleSoft Developer 6 Month contract - Inside IR35 - up to £585 per day London based - hybrid working - 3 days office based Current NPPV3 clearance is highly desirable Your main responsibility will be to deliver clean, maintainable, and well-tested code that adheres to SOLID principles. You will work collaboratively across Quality Assurance, DevOps, and other development teams, sharing knowledge, supporting onboarding, and contributing to code reviews. Key Responsibilities Deliver high-quality, maintainable code and development outcomes. Manage data exchange between Back End services, Front End applications, and third-party APIs. Develop Server Side logic in collaboration with Business Analysts and QA, ensuring requirements are met and code is testable. Lead and contribute to technical user stories, focusing on integration and service optimisation. Document solutions using diagrams, flowcharts, and clear code comments. Ensure compliance with quality standards, including automated testing and code reviews. Address non-functional requirements such as performance, monitoring, and operational support. Support releases through all development environments, maintaining quality and reliability. Contribute to skill development and technology adoption within the team. Present technical concepts in demos and participate in user feedback sessions. Provide accurate work estimates and support agile planning. Balance delivery pace with documentation, test automation, and technical debt reduction. Skills and Experience We're looking for candidates with strengths in most of the following areas: Essential Experience delivering integration microservices using MuleSoft best practices. Proven ability to write clean, maintainable code following SOLID principles. Designing RAML, REST APIs, flow control, and error handling. Hands-on experience with the Anypoint Platform (CloudHub, VPC, VPN, DLB, Firewalls, and cloud technologies). Securing and managing APIs using API Manager. Developing frameworks for error handling and logging. Managing the API development life cycle from design to governance and management. Working with batch message processing, Salesforce, file, and database connectors. Using MUnit and practising test-driven development. Experience with REST, HTTP, MQ, JSON, XML, and SOA. Familiarity with CI/CD pipelines (Maven, Jenkins, Bitbucket, Git, MuleSoft). Desirable Experience working in consulting or public sector environments. Experience as a microservices developer. MuleSoft certification. Education and Other Requirements Typically, candidates have substantial experience in MuleSoft integration development (often 5+ years), but we welcome applicants with a range of backgrounds and relevant skills. Degree in a relevant field (eg Computer Science, Statistics) or equivalent practical experience. Eligible for SC clearance (requires 5 years' residency in the UK; citizenship is not mandatory). Able to adapt to changing priorities and client needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Head of Data Entertainment Company London (4 days per week in the office) £120,000 + Private Health + Other benefits This is an exciting opportunity to join a leading entertainment business that is redefining audience engagement across digital and physical experiences. The company is investing heavily in its data capabilities and is looking for an experienced Head of Data to lead the evolution of its data platform, governance, and analytics strategy. The Role As Head of Data, you will own the commercial data strategy and oversee a growing team of engineers and analysts. You'll be responsible for leading the development of a centralised data platform in Google Cloud Platform, integrating data across ticketing, merchandise, digital, and hospitality channels to create a single source of truth. You'll partner with senior stakeholders across marketing, finance, and operations to ensure the data infrastructure supports business growth and audience understanding. Alongside this, you will shape the roadmap for advanced analytics, predictive modelling, and machine learning initiatives that drive customer engagement and commercial performance. Key Responsibilities Implement and evolve the business-wide data strategy aligned with commercial goals. Lead the design and scaling of the central data platform in GCP. Oversee governance, compliance, and data quality frameworks. Standardise reporting and insights delivery through Power BI and Omni. Deploy predictive analytics models, including CLV and propensity scoring. Partner with cross-functional teams to enable smarter use of data across digital and physical channels. Lead, mentor, and grow a high-performing data team. Tech Stack GCP Power BI Omni SQL Python DBT Docker Your Background Proven experience leading data teams across engineering, analytics, and BI. Strong technical understanding of modern data platforms and pipelines. Skilled in stakeholder management, governance, and cross-functional collaboration. Experience building predictive models or enabling ML-driven insights. Background within entertainment, media, or audience-based industries is advantageous.

Kickstart your IT career or take the next step in cyber security-focused tech support with this exciting Helpdesk Technician role based in West Yorkshire! IT Support Helpdesk TechnicianHeckmondwike, West Yorkshire - office-based Full time, permanent position, 37.5 per week £25,000 - £37,000 DoE Please Note: Applicants must be authorised to work in the UK Core Team One (CTO) is a progressive, cyber security-driven Managed Service Provider (MSP) dedicated to keeping businesses productive, secure, and ahead of threats. Our unique blend of IT support and cutting-edge cyber security allows us to offer a proactive and reliable service to our clients. The Role We're on the hunt for an enthusiastic and skilled IT Support Helpdesk Technician to become the first line of defence for our clients' IT environments. Key Responsibilities: Deliver first-line technical support via phone, email, and remote access tools Troubleshoot a wide range of issues across Windows 11, Microsoft 365, and network systems Escalate more complex problems to senior technicians or specialist teams Support secure device onboarding and configuration Monitor alerts and assist in responding to potential cyber security incidents Maintain documentation and contribute to the internal knowledge base Benefits: Friendly, collaborative work culture Opportunities for training, mentoring, and IT & Cyber Security certifications Clear development pathway: 1st Line to 2nd Line and beyond Make a genuine impact by helping to secure local businesses 20 days annual leave plus bank holidays Company pension scheme The Ideal Candidate: You're someone who's passionate about tech, thrives on solving problems, and is ready to make a difference in a growing team. A proactive mindset and customer-first attitude are a must. Experience in an IT Support / Helpdesk Technician role (MSP experience a bonus) Strong knowledge of Windows 11, Microsoft 365, and networking fundamentals Keen interest in cyber security with a desire to grow in the field Confident communicator with excellent customer service skills Proactive and team-oriented Desirable Extras: Familiarity with RMM tools and ticketing systems Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals Knowledge of Cyber Essentials, ISO 27001, Apple or Linux OS A great sense of humour and collaborative spirit How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Service Desk Analyst, IT Technician, 1st Line Support, 2nd Line Support, Desktop Support Technician, Technical Support Engineer, IT Systems Administrator, Field IT Engineer, Network Support Technician, Infrastructure Support

Your new company A property organisation specialising in the ownership and management of some of the UK's best and most sustainable real estate. They have a portfolio of high-quality commercial properties across London. They are passionate about managing their business in an environmentally and socially responsible way. Leveraging on their best-in-class platform and proven expertise in development, repositioning and active asset management to create and manage the best possible outcomes for their stakeholders on a long-term basis. Your new role An opportunity has arisen to work within Technology, to lead the Technology Business Partner team to identify opportunities for improving business output and performance through the strategic use of technology. The roleholder will be instrumental in helping to shift the business culture towards greater technology awareness and adoption. The role involves leading a team of Tech Business Partners and the QA team, working closely with the Senior Leadership team. Leadership and Team Management: Lead, mentor, and develop a team of Tech Business Partners and QA professionals; fostering a collaborative and high-performance team culture. Strategic Partnership: Act as a liaison between the technology department and other business units, collaborating with senior leadership to identify and prioritise technology initiatives that drive business growth and efficiency. Provide deep strategic insights and recommendations to enhance business processes through technology, ensuring alignment with long-term business goals. This role requires a visionary approach to technology integration, focusing on transformative business impact and strategic value. Change Management: Drive initiatives to increase tech awareness and adoption across the organisation. Develop and deliver training materials and programmes to enhance technology proficiency amongst employees Technology Change Requests: Lead the Tech Business Partner team to translate business needs into technical requirements, design optimal solutions with software teams, and manage the Technology Change Plan for timely project delivery Quality Assurance: Work with the Senior Test Analyst to ensure the highest standards of quality in technology solutions, implement best practices in QA processes and methodologies, and ensure timely and effective testing of technology solutions. What you'll need to succeed : You will have a strategic mindset with the ability to identify and analyse potential opportunities to improve processes, technology etc. Experience of working within a Technology Business Partner role previously or equivalent Knowledge of the software development lifecycle methodologies, system testing and software QA best practices. Experience in a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word, Excel and PowerPoint. What you'll get in return £80K basic salary 15% pension 25% discretionary bonus Hybrid working - 4 days in the office 25 days of annual leave Group Income Protection Several others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. In this busy and rewarding role you'll also: Work as part of a team to perform second line of defence duties within an interactive and challenging role responsible for IT Assurance Assist with responses to client due diligence requests and other client questionnaires regarding IT Operations and IT Security Contribute to the design, implementation and monitoring of policy and quality standards, procedures and systems ensuring effective working and continuous improvement Act as a first point of contact for any internal assurance stakeholders (e.g., Internal Audit team) for their enquiries relating to assurance, audit and risk issues Provide professional guidance to stakeholders on audit, assurance, risk and control Work closely with key IT stakeholders assuring adherence to standards and practices Identify opportunities for improved adherence to controls and compliance requirements and standards You'll be someone with: Experience in IT Governance and Assurance, implementing governance and compliance within best practice frameworks in-depth knowledge of ISO27001 controls and requirements Strong knowledge of IT processes and working within an IT team Understanding of the audit process, having worked with Audit (internal & external) in the past Working knowledge of risk and compliance assurance and monitoring practices, and a good understanding of risk and compliance issues An aptitude for working in a regulated environment and building compliance by design Excellent verbal and written communication skills Excellent stakeholder management skills You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

We are looking for a Lead Data Architect to provide strategic leadership and technical expertise in the design and development of data solutions. This role involves setting technical standards, evaluating new technologies, and shaping our approach to data. You will lead a team of Data Architects, Engineers, and Analysts, defining data architecture frameworks and ensuring the development of scalable, robust, and cost-effective solutions. The ideal candidate will have a passion for data, be technology-agnostic, and possess excellent client-facing skills. Lead Data Architect Annual Salary: circa £85,000 Location: Flexible, hybrid working with some client travel Day to day of the role: Shape the approach to the design and development of data solutions using cloud technologies. Set standards for solutions documentation and data governance. Lead the promotion of Agile delivery methods. Manage and mentor mid-level to senior team members. Stay updated with the latest technologies and methodologies in cloud and data. Maintain relevant certifications and build strong client relationships. Promote best practices and inspire continual improvement within the team. Analyse client technology implementations and provide recommendations. Provide technical leadership and guidance to Data Architects and Data Engineers. Ensure technical deliveries meet the required standard for data quality and design. Provide technical expertise in pre-sales processes to help win new business. Contribute to the development of training plans for junior staff. Required Skills & Qualifications: Experience designing cloud data platforms in Azure/AWS or significant on-premise design experience. 5+ years in data engineering or business intelligence roles. Extensive ETL and data pipeline design experience, technology agnostic. Proficiency in SQL and experience with data engineering coding languages such as Python, R, or Spark. Understanding of data warehouse and data lake principles. Experience with data visualisation tools such as PowerBI or Tableau. Leadership or mentoring experience within a technical team. Agile and/or DevOps project delivery experience, including peer reviews and continuous improvement practices. Familiarity with backlog management tools such as Jira or Azure DevOps. Benefits: 36 days annual leave entitlement, with incremental increase. Sabbatical policy and flexible, hybrid working. Modern office space and funded qualifications/certifications. Private Health Insurance with Vitality and cycle to work scheme. Enhanced sick pay policy and EMI share options scheme. Enhanced family-friendly policies and a great working culture. Free sports tickets, monthly social events, and staff referral scheme. Corporate metro tickets and free parking. To apply for the Lead Data Architect position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.

Epicor ERP System Specialist Salary : £50,000 - £65,000 Location : On-site, 4 days a week Northampton Are you an expert in Epicor ERP with a passion for streamlining systems, driving efficiency, and ensuring businesses get the most out of their technology? If so, this could be your next great career move! We are currently seeking an Epicor ERP System Specialist to join an innovative and growing organisation. As the Epicor ERP System Specialist, you will play a crucial role in managing and optimising the Epicor ERP system, ensuring that it supports the organisation's operational and business needs. Working closely with senior management, you'll identify opportunities for process improvements and lead projects aimed at enhancing system performance, customisation, and user experience. Key Responsibilities: Epicor System Management : Oversee and optimise the day-to-day functionality of the Epicor ERP system, ensuring maximum performance and smooth user experience. Expertise & Process Improvement : Act as the go-to subject matter expert for Epicor, working with stakeholders to refine processes and develop new workflows that drive business efficiency. Project Leadership : Lead and manage multiple ERP/Epicor projects from business case through to deployment, ensuring smooth rollouts and minimal disruption to the business. Collaboration with Consultants : Work closely with Epicor consultants and support teams to address system issues, identify customisation opportunities, and resolve technical challenges. Training & Development : Develop and deliver training programs to enhance employee understanding and effective use of the Epicor system. System Administration & Upgrades : Manage future customisations, upgrades, and enhancements to the Epicor ERP system in partnership with the IT department. What You'll Bring: Epicor Expertise : You have a strong background in Epicor ERP, with in-depth knowledge of its features, functionality, and integrations. Previous experience as a Developer or Systems Analyst is essential. Technical Proficiency : You're proficient in SSRS, REST API, SQL, KPIs, development, customisation, dashboards, and ERP upgrades. Experience with BPM/BAQ is highly desirable. Business Process Understanding : Your experience spans key ERP business processes like MRP, BoM, MoM, production, finance, warehousing, logistics, and procurement. Collaborative & Stakeholder Management : You excel in project management, leading cross-functional teams, and engaging with stakeholders to ensure successful project outcomes. Tech-Savvy : Knowledge of website integrations, CRM systems, SharePoint, and Power BI will give you an edge. Additionally, familiarity with other IT systems will be a plus. Communication & Training : Excellent interpersonal, communication, and presentation skills, with a talent for explaining technical concepts to non-technical users. Why This Role? This is a fantastic opportunity to establish yourself as the key Epicor expert within the organisation and shape the direction of the ERP system. You'll be part of a forward-thinking team that encourages innovation and continuous improvement. There's plenty of scope for personal development and career advancement. Your expertise will directly influence the company's operational efficiency and future success. This organisation is a leader in their industry, committed to providing cutting-edge solutions and fostering a collaborative, high-performance culture. They understand the importance of Epicor ERP in driving operational excellence, and they're looking for someone like you to make a difference! If you meet these requirements and are ready for an exciting, hands-on role with significant impact, we'd love to hear from you! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ Retirement Solutions are looking for a Principal Framework Engineer (Technical Business Analyst - Wealth Life & Pensions), a senior technical role at the heart of the Engineering team. With a passion for technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Will thrive on the chance to employ their multi-faceted skills to create industry-leading solutions in a way that moves the products, the department, their team and individuals forward. Core Duties/Responsibilities The successful candidate will be responsible for the following, but are not limited to: Collaborates with stakeholders to gather requirements and translate them into effective solution designs. Creates detailed technical specifications, system diagrams, and process flows. Ensures designs align with architecture principles and company standards. Works closely with business analysts, product managers, and engineers to ensure solutions meet business needs. Acts as a bridge between technical teams and non-technical stakeholders. Evaluates appropriate technologies, tools, and platforms. Provides guidance and mentorship to engineering and configuration teams during solution implementation. Identifies risks and proposes mitigation strategies during the design phase. Proactively recommend improvements to systems and processes. Ensures solutions meet quality, performance, and security standards. Maintains up-to-date documentation for designed solutions. Ensure you and your Squad adhere to the over-arching Software Development Lifecycle and Agile Operating Model aligned to your Home Develop and maintain software development processes, standards, and best practices to ensure consistent delivery of high-quality software products Promote engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by fostering news ways of thinking to improve design, productivity, and quality Be involved with and promote the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology. Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs Mentor and guide all engineers within your home and assist with technical challenges as needed Involve yourself in the development of a strong talent pipeline throughout your wider home by helping the Manger Engineer in hiring, internal movements, succession planning, talent reviews etc. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes: Experience in engineering activities in a Product SaaS organisation, including scrum agile methodologies, efficiency improvement, configuration management, release readiness, documentation / technical writing, process, data and system engineering, analytical skills in business, process, data and system, lifecycle management and complex problem solving Experience of having led conceptualization and development of a portfolio of products or SaaS based products Experience in Financial Services preferred Experience in Pensions, Insurance and Life and Pensions (preferred) Analysis and Design of requirements for delivery of scalable, maintainable, secure systems Software development or configuration background Awareness of: Database Design, Responsive web design, Data access and persistence, Web accessibility standards, Web security principles, Application architecture, Source code control, Continuous Integration, Continuous Deployment, Blue/Green Deployments and general Enterprise Architecture Experience in stakeholder engagement and presentation of complex technical designs Enterprise applications and relevant configuration tools What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks

Technical Business Analyst Location: This is a hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough, Chesterfield or Tunbridge Wells. Are you a proactive and technically minded Business Analyst ready to thrive in an Agile environment? We're seeking an experienced Technical Business Analyst to join our dynamic IT development team, where innovation and collaboration drive everything we do. About the Role As part of a motivated, multi-disciplinary Agile development team, you'll play a key role in delivering high-quality software solutions aligned with business priorities, translating business needs into meaningful requirements. You'll work closely with business stakeholders, Delivery Managers, Senior Business Analysts and your development team to shape and refine user stories for both large-scale projects and smaller enhancements. Your insights will help ensure that every development delivers real value to end users. You'll also be part of a vibrant Business Analyst community, sharing best practice, championing Agile values, and promoting continuous improvement and self-organisation. Key Responsibilities Facilitate workshops to support requirements gathering and product backlog creation Apply a range of techniques to create, refine, split, and map user stories Collaborate with cross-functional teams to ensure clarity and alignment on requirements Support Agile delivery through active participation in ceremonies and sprint planning Why Join Us? Be part of a forward-thinking organisation Work in a supportive, agile culture that values your input and growth Enjoy opportunities for professional development and career progression What We're Looking For Proven experience in a Technical Business Analyst role within an Agile environment Strong facilitation and stakeholder engagement skills; Able to communicate effectively and accurately in a diplomatic manner Ability to build & maintain effective working relationships with internal and external personnel Workshop facilitation skills for requirements gathering analysis and product backlog refinement Demonstrates a variety of techniques to create, refine, split and map User Stories A collaborative mindset and a passion for continuous improvement Ability to work effectively across multiple change projects/incidents or change activities simultaneously Experience of using Jira or similar Agile delivery tools Highly self-motivated About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Your New Company A fast-growing organisation in the healthcare sector is undergoing a major digital transformation. With a culture built on integrity, agility, and innovation, this company values individuality and fosters collaboration across all levels. It's an exciting time to join a business that's investing in cutting-edge technology and data to shape the future of consumer healthcare. Your New Role As the Senior Analytics, Automation & AI Expert , you'll be a key member of the UK IT Senior Leadership Team, driving the strategy and delivery of data, automation, and AI initiatives. This is a strategic and hands-on role where you'll influence business decisions, lead the development of impactful solutions, and champion a data-driven culture.You'll design and implement dashboards, automation tools, and AI-powered products, while mentoring others and collaborating across departments. Regular travel to UK sites and occasional international travel will be part of this dynamic role. What You'll Need to Succeed We're looking for a seasoned analytics and AI leader with a strong technical foundation and the ability to engage stakeholders across diverse functions. You'll be collaborative, proactive, and passionate about solving problems and driving innovation. Essential Skills & Experience: 4+ years in data architecture, warehousing, and cloud platforms (Snowflake, Azure, Databricks) Hands-on experience with Microsoft Power Platform, Power Automate, and Copilot Studio Strong Power BI and SQL skills Proven experience implementing automation at scale Agile delivery experience Desirable certifications:o Power Platform Functional Consultanto Azure Enterprise Data Analysto Power BI Data Analyst Personal Qualities: Excellent communicator with strong stakeholder management skills Collaborative, solution-oriented mindset Enthusiastic about innovation and continuous improvement What You'll Get in Return Competitive salary, car allowance, and annual bonus 8% employer pension contribution via Salary Sacrifice Scheme Hybrid working - choose your three office days 25 days holiday + bank holidays (option to buy 5 extra days) Private Medical Insurance Free winter flu jab Wellbeing support including coaching and counselling services Electric Car Scheme + free on-site EV charging Cycle to Work Scheme Enhanced Family Leave Plus, many more benefits and celebration events What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Process Analystc.£50,000 per annum Bedford 12 Month FTCHybrid Working Are you ready to become our new Process Analyst? Do you want to work for a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK?The Process Analyst plays a crucial role in supporting customer-focused teams by ensuring cross-team and cross-Directorate processes are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience.Role OverviewThe Process Analyst will report directly to Senior Operational Improvement Manager . In this role, you will be responsible for:Key Responsibilities: Support the development and implementation of Directorate-wide policy on process and procedure governance Develop standard process documentation, including simplified process maps and standard operating procedures. Identify and document core processes across the Customer Directorate. Conduct process assessments and analyse data to identify local variations and areas for improvement. Collaborate with stakeholders to gather requirements and define process improvement goals. Lead and facilitate process improvement workshops and brainstorming sessions. Recommend process performance metrics to ensure ongoing efficiency and effectiveness. Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation. You will need to demonstrate the following skills and experience: Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro.Strong analytical and problem-solving skills.Excellent communication and collaboration abilities

Your new company This rapidly scaling digital business is transforming its sector through innovation, technology, and customer-centric solutions. With a portfolio of successful brands and a vertically integrated model, the company has achieved exceptional growth, tripling global revenue in the past year. With ambitious plans to expand internationally and diversify its offering, this is a unique opportunity to join a business on an exciting growth trajectory. Your new role As a Senior Marketing Analyst, you'll be a key member of the analytics function, responsible for delivering actionable insights that drive strategic marketing decisions. You'll work closely with marketing, growth, and digital teams to optimise spend, evaluate campaign effectiveness, and support data-led experimentation.Key responsibilities include: Designing and evaluating marketing experiments to measure campaign impact and incrementality. Developing and applying attribution models and marketing mix modelling (MMM) to assess ROI. Building dashboards and reports to monitor key performance indicators such as customer lifetime value, retention, and margin. Conducting deep-dive analysis across marketing channels including Paid Social, Paid Search, and Affiliates. Collaborating with cross-functional teams to ensure robust data infrastructure and scalable analytics tools. Communicating insights clearly to stakeholders to influence marketing and growth strategy. What you'll need to succeed 3-5 years' experience in marketing analytics within a digital-first or ecommerce environment. Strong expertise in attribution modelling, MMM, and statistical experimentation (A/B testing, GeoLift, Causal Impact). Advanced skills in SQL and Excel/Google Sheets; Python is a plus. Experience with data visualisation tools such as Metabase, Looker, Tableau, or PowerBI. Excellent communication and data storytelling skills. Degree in a quantitative discipline such as Mathematics, Economics, Engineering, or Statistics. What you'll get in return You'll be joining a forward-thinking organisation at a pivotal moment in its growth journey. You'll work alongside a diverse and talented team in a collaborative environment that values innovation, data-driven decision-making, and continuous improvement. The company offers a range of employee benefits and supports professional development and wellbeing. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Senior Systems Engineer Location: Warton - Onsite Salary £47,683+ dependent of skills and experience What you'll be doing: Designing and assisting in the build of prototypes, products and systems suitable for testing, including the development of new products using novel technologies. Carrying out system and sub-system validation and verification, including supporting system design reviews. Doing component/interface specification and selection Application of Control Systems Engineering practices to ensure design safety, reliability, integration and performance requirements are met Tailoring and developing Systems Engineering practices to suit the needs of a particular project / programme of work Carrying out problem solving and providing timely corrective actions on all assigned defects and issues Your skills and experiences: Essential Degree, HND/HNC or equivalent experience in a STEM discipline Knowledge of Systems Engineering and the Engineering Lifecycle, typically experienced in applying subject knowledge in an integrated platform which may involve safety and/or cyber security related activities Exposure to working with stakeholders outside of the local team, nationally and / or internationally Desirable Experience of working on complex computing solutions in areas such as systems management , avionics/IMA based solutions, systems integration, safety/cyber security and / or equivalent complex programmes Knowledge and experience in Object Oriented design and Model Based engineering tools and techniques would also be advantageous Awareness of Engineering and business processes, familiarity with implications of decisions on time / cost / quality and be able to support timely and accurate performance reporting Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Integrated Onboard Computing team: The role is part of the Mission Systems Delivery Team (MSDT), responsible for the design and delivery of the Mission System for the Global Combat Air Programme (GCAP). The team follows an agile work planning process to develop mission system concepts, architectures, and designs, ensuring that solutions are innovative, robust, and aligned with programme objectives . As a key member of the team, you will work closely with the Edgewing teams, contributing to secure and resilient system designs while collaborating across multiple disciplines. You will engage with engineers, architects, analysts, and stakeholders to ensure that mission system designs meet technical, operational, and security requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 13th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job Title: Senior Systems Engineer Location: Warton - Onsite Salary £47,683+ dependent of skills and experience What you'll be doing: Designing and assisting in the build of prototypes, products and systems suitable for testing, including the development of new products using novel technologies. Carrying out system and sub-system validation and verification, including supporting system design reviews. Doing component/interface specification and selection Application of Control Systems Engineering practices to ensure design safety, reliability, integration and performance requirements are met Tailoring and developing Systems Engineering practices to suit the needs of a particular project / programme of work Carrying out problem solving and providing timely corrective actions on all assigned defects and issues Your skills and experiences: Essential Degree, HND/HNC or equivalent experience in a STEM discipline Knowledge of Systems Engineering and the Engineering Lifecycle, typically experienced in applying subject knowledge in an integrated platform which may involve safety and/or cyber security related activities Exposure to working with stakeholders outside of the local team, nationally and / or internationally Desirable Experience of working on complex computing solutions in areas such as systems management , avionics/IMA based solutions, systems integration, safety/cyber security and / or equivalent complex programmes Knowledge and experience in Object Oriented design and Model Based engineering tools and techniques would also be advantageous Awareness of Engineering and business processes, familiarity with implications of decisions on time / cost / quality and be able to support timely and accurate performance reporting Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Integrated Onboard Computing team: The role is part of the Mission Systems Delivery Team (MSDT), responsible for the design and delivery of the Mission System for the Global Combat Air Programme (GCAP). The team follows an agile work planning process to develop mission system concepts, architectures, and designs, ensuring that solutions are innovative, robust, and aligned with programme objectives . As a key member of the team, you will work closely with the Edgewing teams, contributing to secure and resilient system designs while collaborating across multiple disciplines. You will engage with engineers, architects, analysts, and stakeholders to ensure that mission system designs meet technical, operational, and security requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 13th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job Title: Senior Systems Engineer Location: Warton - Onsite Salary £47,683+ dependent of skills and experience What you'll be doing: Designing and assisting in the build of prototypes, products and systems suitable for testing, including the development of new products using novel technologies. Carrying out system and sub-system validation and verification, including supporting system design reviews. Doing component/interface specification and selection Application of Control Systems Engineering practices to ensure design safety, reliability, integration and performance requirements are met Tailoring and developing Systems Engineering practices to suit the needs of a particular project / programme of work Carrying out problem solving and providing timely corrective actions on all assigned defects and issues Your skills and experiences: Essential Degree, HND/HNC or equivalent experience in a STEM discipline Knowledge of Systems Engineering and the Engineering Lifecycle, typically experienced in applying subject knowledge in an integrated platform which may involve safety and/or cyber security related activities Exposure to working with stakeholders outside of the local team, nationally and / or internationally Desirable Experience of working on complex computing solutions in areas such as systems management , avionics/IMA based solutions, systems integration, safety/cyber security and / or equivalent complex programmes Knowledge and experience in Object Oriented design and Model Based engineering tools and techniques would also be advantageous Awareness of Engineering and business processes, familiarity with implications of decisions on time / cost / quality and be able to support timely and accurate performance reporting Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Integrated Onboard Computing team: The role is part of the Mission Systems Delivery Team (MSDT), responsible for the design and delivery of the Mission System for the Global Combat Air Programme (GCAP). The team follows an agile work planning process to develop mission system concepts, architectures, and designs, ensuring that solutions are innovative, robust, and aligned with programme objectives . As a key member of the team, you will work closely with the Edgewing teams, contributing to secure and resilient system designs while collaborating across multiple disciplines. You will engage with engineers, architects, analysts, and stakeholders to ensure that mission system designs meet technical, operational, and security requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 13th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job Title: Senior Systems Engineer Location: Warton - Onsite Salary £47,683+ dependent of skills and experience What you'll be doing: Designing and assisting in the build of prototypes, products and systems suitable for testing, including the development of new products using novel technologies. Carrying out system and sub-system validation and verification, including supporting system design reviews. Doing component/interface specification and selection Application of Control Systems Engineering practices to ensure design safety, reliability, integration and performance requirements are met Tailoring and developing Systems Engineering practices to suit the needs of a particular project / programme of work Carrying out problem solving and providing timely corrective actions on all assigned defects and issues Your skills and experiences: Essential Degree, HND/HNC or equivalent experience in a STEM discipline Knowledge of Systems Engineering and the Engineering Lifecycle, typically experienced in applying subject knowledge in an integrated platform which may involve safety and/or cyber security related activities Exposure to working with stakeholders outside of the local team, nationally and / or internationally Desirable Experience of working on complex computing solutions in areas such as systems management , avionics/IMA based solutions, systems integration, safety/cyber security and / or equivalent complex programmes Knowledge and experience in Object Oriented design and Model Based engineering tools and techniques would also be advantageous Awareness of Engineering and business processes, familiarity with implications of decisions on time / cost / quality and be able to support timely and accurate performance reporting Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Integrated Onboard Computing team: The role is part of the Mission Systems Delivery Team (MSDT), responsible for the design and delivery of the Mission System for the Global Combat Air Programme (GCAP). The team follows an agile work planning process to develop mission system concepts, architectures, and designs, ensuring that solutions are innovative, robust, and aligned with programme objectives . As a key member of the team, you will work closely with the Edgewing teams, contributing to secure and resilient system designs while collaborating across multiple disciplines. You will engage with engineers, architects, analysts, and stakeholders to ensure that mission system designs meet technical, operational, and security requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 13th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job Title: Senior Systems Engineer Location: Warton - Onsite Salary £47,683+ dependent of skills and experience What you'll be doing: Designing and assisting in the build of prototypes, products and systems suitable for testing, including the development of new products using novel technologies. Carrying out system and sub-system validation and verification, including supporting system design reviews. Doing component/interface specification and selection Application of Control Systems Engineering practices to ensure design safety, reliability, integration and performance requirements are met Tailoring and developing Systems Engineering practices to suit the needs of a particular project / programme of work Carrying out problem solving and providing timely corrective actions on all assigned defects and issues Your skills and experiences: Essential Degree, HND/HNC or equivalent experience in a STEM discipline Knowledge of Systems Engineering and the Engineering Lifecycle, typically experienced in applying subject knowledge in an integrated platform which may involve safety and/or cyber security related activities Exposure to working with stakeholders outside of the local team, nationally and / or internationally Desirable Experience of working on complex computing solutions in areas such as systems management , avionics/IMA based solutions, systems integration, safety/cyber security and / or equivalent complex programmes Knowledge and experience in Object Oriented design and Model Based engineering tools and techniques would also be advantageous Awareness of Engineering and business processes, familiarity with implications of decisions on time / cost / quality and be able to support timely and accurate performance reporting Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Integrated Onboard Computing team: The role is part of the Mission Systems Delivery Team (MSDT), responsible for the design and delivery of the Mission System for the Global Combat Air Programme (GCAP). The team follows an agile work planning process to develop mission system concepts, architectures, and designs, ensuring that solutions are innovative, robust, and aligned with programme objectives . As a key member of the team, you will work closely with the Edgewing teams, contributing to secure and resilient system designs while collaborating across multiple disciplines. You will engage with engineers, architects, analysts, and stakeholders to ensure that mission system designs meet technical, operational, and security requirements. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date 13th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job title: CMS Product Analyst Location: London, 100 Liverpool street Hybrid: 3 days one week, 2 days other week onsite. Contract length: 11 months Day Rate: Circa £400-£500 via Umbrella About Client: A leading global financial institution with a strong presence across Asia, Europe, and the Americas. Known for delivering trusted banking solutions with a focus on long-term client relationships. Combines innovation and stability to support both corporate and institutional clients. Offers a collaborative, diverse, and growth-oriented work environment. About the Role : As a CMS Product Analyst, you will play a crucial role in shaping the future of our organization's business platforms. You will work closely with senior business stakeholders to: Define the Product Vision and Roadmap Gather and finalize change requirements Create and maintain the Product Backlog, prioritizing based on business value You will also collaborate with our I.T. service providers to ensure our business requirements are met with precision and efficiency. Key Responsibilities: Engage with business partners and Operations teams to define, analyze, and prioritize business requirements. Conduct impact assessments and gap analyses to transform business requirements into functional designs. Collaborate with internal technology partners and vendors to implement effective solutions. Assist the project manager in creating budget allocation documents. Manage change requests and provide insights for ongoing projects. Perform functional testing in development or QA environments. Maintain a Vendor defects log for allocated projects and support UAT results validation. We're looking for a candidate who has: Good experience as a Business/Product Analyst Strong knowledge of Transaction Banking and Cash Management markets Experienced within one of the domain is Reconciliation /Treasury management/ Invoice management Virtual accounts /Collections is essential Familiarity with emerging digital trends and their industry applications Exceptional analytical and problem-solving skills Excellent written and verbal communication skills, with the ability to convey information clearly and accurately A degree or equivalent working experience Ready to Apply? If you are excited about the prospect of making a significant impact and being part of a forward-thinking team, we would love to hear from you! Apply today to embark on an exhilarating journey with us as a CMS Product Analyst. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)