We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast . As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects. What you'll do Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data Optimise relevance, latency, and response quality for interactive UI components Evaluate and improve models using real-world feedback, analytics and experimentation Collaborates closely with frontend, product, and UX teams to embed AI components into user-facing applications Contributes to system architecture, model selection, and deployment strategies Provides technical guidance and mentorship to junior members of the engineering team Participates in Scrum / agile process Participates in on-call support with the rest of the team What you'll bring Extensive e xperience with traditional ML system s and GenAI ( LLMs, agent frameworks ), including proven delivery of GenAI powered search or chatbot solutions in production Working experience and in-depth understanding of: - Large Language Models (LLMs) - Vector databases and semantic search - Retrieval-Augmented Generation (RAG) Extensive programming expertise , primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset Familiar with cloud services (e.g. AWS Lambda best practices) Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments Big Plus: PhD in related subjects Extensive machine learning research background, including a cademic publications in ML- related conferences or journals Team overview Global Product We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next. The rewards Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky . Design, develop, and implement machine learning pipelines and GenAI-powered search and conversational chatbot solutions for scalable mobile and TV applications at Sky and Comcast . As a professional, be a source of expertise and knowledge for junior team members. Solve complex problems within your area, coordinating with others outside of it if needed. Lead on projects or parts of projects. What you'll do Design, develop and optimise GenAI-powered search and conversational chatbot experiences that integrate seamlessly into scalable mobile and TV applications used by end users Build retrieval-augmented generation (RAG) pipelines combining LLMs with structured and unstructured data Optimise relevance, latency, and response quality for interactive UI components Evaluate and improve models using real-world feedback, analytics and experimentation Collaborates closely with frontend, product, and UX teams to embed AI components into user-facing applications Contributes to system architecture, model selection, and deployment strategies Provides technical guidance and mentorship to junior members of the engineering team Participates in Scrum / agile process Participates in on-call support with the rest of the team What you'll bring Extensive e xperience with traditional ML system s and GenAI ( LLMs, agent frameworks ), including proven delivery of GenAI powered search or chatbot solutions in production Working experience and in-depth understanding of: - Large Language Models (LLMs) - Vector databases and semantic search - Retrieval-Augmented Generation (RAG) Extensive programming expertise , primarily in Python, delivering ML and GenAI solutions with a language-agnostic mindset Familiar with cloud services (e.g. AWS Lambda best practices) Strong team player and confident communicator with experience as a tech lead and individual contributor in agile, fast paced environments Big Plus: PhD in related subjects Extensive machine learning research background, including a cademic publications in ML- related conferences or journals Team overview Global Product We're the Global Product. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can't wait to get started on what's next. The rewards Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
OUR COMPANY EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW This role provides deep technical expertise in LMR (Land, Mobile & Radio) security systems, specialising in RF design, system configuration, complex troubleshooting, and optimisation. You will be responsible for the technical integrity and performance of LMR solutions from design to deployment. WHAT YOU WILL DO LMR System Design & Architecture Validate and update designs and BOM based on data provided following site-walk GRID Mapping surveys. Provide deep technical expertise in LMR systems, including technologies such as analog, digital (e.g., P25, DMR, TETRA), and trunked systems. Develop and maintain standardised DAS system design and processes. Design, select, test, assemble, and standardise technology models for radio network systems. Oversee and assist staff in planning and developing radio network systems. Manage the MOTOTRBO Radio Management server and LMR Fleetmap. Research and analyse appropriate Radio Frequency (RF) spectrum for LMR systems. Support modifications to LMR systems for maintenance or operational changes, ensuring compliance with industry standards and regulations. Technical Configuration & Optimisation Configure and programme LMR equipment at system and complex levels. Collaborate with sustainability and installation vendors on testing and optimisation of the LMR framework. Run system reports to assess performance, diagnose issues, and monitor system activity. Advanced Technical Support & Troubleshooting Provide Tier 2/3 technical support as needed. Troubleshoot and diagnose system and equipment failures. Serve as a point of contact for operational and technical concerns related to radio systems. Offer RF engineering assistance for LMR issues and outages escalated by the LMR Back of House Team. Escalate unresolved critical technical issues and risks to the LMR BOH Programme Manager promptly. Technical Review & Quality Assurance Conduct peer reviews and quality assurance checks of RF designs. Participate in and lead RF engineering design reviews. Provide as-built site configuration reports. Research & Development (R&D) Support Support technical R&D for LMR technology evolution and strategic initiatives. Conduct hands-on technical evaluations, lab testing, and proof-of-concept deployments for new LMR products and features. Analyse technical feasibility, performance, and integration requirements for new technologies. Prepare and present technical findings and recommendations to senior stakeholders. Documentation & Collaboration Document RF system design parameters and generate pre-install RF coverage plots. Produce and maintain system documentation. Maintain technical project information on the project Delivery Tracker. Keep stakeholders informed about the progress of LMR technical aspects. Collaborate with other departments and agencies regarding radio communications system requirements and problem resolution. ESSENTIAL CRITERIA Proficiency in Motorola and supporting programme tools. Minimum of 3-5 years' experience in a technical design position. Experience with analog, digital (e.g., P25, DMR, TETRA), and DAS system design and processes. DESIRED CRITERIA AutoCAD experience. BIM365 experience. BLUEBEAM experience. LMR Technical Experience RF design/software certification (e.g., iBwave or similar) BELONGING AT EOS EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.
Mar 11, 2026
Full time
OUR COMPANY EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW This role provides deep technical expertise in LMR (Land, Mobile & Radio) security systems, specialising in RF design, system configuration, complex troubleshooting, and optimisation. You will be responsible for the technical integrity and performance of LMR solutions from design to deployment. WHAT YOU WILL DO LMR System Design & Architecture Validate and update designs and BOM based on data provided following site-walk GRID Mapping surveys. Provide deep technical expertise in LMR systems, including technologies such as analog, digital (e.g., P25, DMR, TETRA), and trunked systems. Develop and maintain standardised DAS system design and processes. Design, select, test, assemble, and standardise technology models for radio network systems. Oversee and assist staff in planning and developing radio network systems. Manage the MOTOTRBO Radio Management server and LMR Fleetmap. Research and analyse appropriate Radio Frequency (RF) spectrum for LMR systems. Support modifications to LMR systems for maintenance or operational changes, ensuring compliance with industry standards and regulations. Technical Configuration & Optimisation Configure and programme LMR equipment at system and complex levels. Collaborate with sustainability and installation vendors on testing and optimisation of the LMR framework. Run system reports to assess performance, diagnose issues, and monitor system activity. Advanced Technical Support & Troubleshooting Provide Tier 2/3 technical support as needed. Troubleshoot and diagnose system and equipment failures. Serve as a point of contact for operational and technical concerns related to radio systems. Offer RF engineering assistance for LMR issues and outages escalated by the LMR Back of House Team. Escalate unresolved critical technical issues and risks to the LMR BOH Programme Manager promptly. Technical Review & Quality Assurance Conduct peer reviews and quality assurance checks of RF designs. Participate in and lead RF engineering design reviews. Provide as-built site configuration reports. Research & Development (R&D) Support Support technical R&D for LMR technology evolution and strategic initiatives. Conduct hands-on technical evaluations, lab testing, and proof-of-concept deployments for new LMR products and features. Analyse technical feasibility, performance, and integration requirements for new technologies. Prepare and present technical findings and recommendations to senior stakeholders. Documentation & Collaboration Document RF system design parameters and generate pre-install RF coverage plots. Produce and maintain system documentation. Maintain technical project information on the project Delivery Tracker. Keep stakeholders informed about the progress of LMR technical aspects. Collaborate with other departments and agencies regarding radio communications system requirements and problem resolution. ESSENTIAL CRITERIA Proficiency in Motorola and supporting programme tools. Minimum of 3-5 years' experience in a technical design position. Experience with analog, digital (e.g., P25, DMR, TETRA), and DAS system design and processes. DESIRED CRITERIA AutoCAD experience. BIM365 experience. BLUEBEAM experience. LMR Technical Experience RF design/software certification (e.g., iBwave or similar) BELONGING AT EOS EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Project Manager Glasgow Permanent Position Competitive Salary + Car/Car Allowance + Flexible Benefits Summary We have an exciting new opportunity for a mechanically biased Senior Project Manager to join us on a multi million pound, mixed use industrial and commercial project, on the outskirts of Glasgow. In this role you will control the overall operational delivery of a project (or part thereof), taking account of the safety, technical, commercial and managerial requirements through the whole life cycle of the project through bid and pre-commencement to successful completion. You will ensure that profitability is maintained or improved through effective leadership and management of the support functions, and high quality customer relationships. This is a permanent staff position with NG Bailey. Key deliverables in this role are: Ensuring that our safety first and foremost message is visible and alive through all activities on the project Participate in bid activities to ensure a professional, profitable, successful bid which meets customer expectations Lead pre-commencement activities Maximise opportunities, efficiency and profitability in the delivery phase of the project Ensure precise provision of customer requirements by effectively reviewing the scope of works and installation methods. Identify and manage risks Lead the team, including specialist sub-contractors, through all stages of the project through to successful completion Engage in business strategy and support company communications Lead contract reviews, including preparation and submission of reports and any project related data. Prepare and update business plans with the Commercial Director Develop and maintain positive long-term customer relationships Requirements To be successful in this role you will have demonstrable mechanical building services experience in a similar role within a construction environment, with previous experience in the full lifecycle management of high value projects. Must be able to obtain security clearance Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car Allowance Salary sacrifice car scheme available If this is of interest, please apply with an up to date CV, and your salary/package expectations. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 11, 2026
Full time
Senior Project Manager Glasgow Permanent Position Competitive Salary + Car/Car Allowance + Flexible Benefits Summary We have an exciting new opportunity for a mechanically biased Senior Project Manager to join us on a multi million pound, mixed use industrial and commercial project, on the outskirts of Glasgow. In this role you will control the overall operational delivery of a project (or part thereof), taking account of the safety, technical, commercial and managerial requirements through the whole life cycle of the project through bid and pre-commencement to successful completion. You will ensure that profitability is maintained or improved through effective leadership and management of the support functions, and high quality customer relationships. This is a permanent staff position with NG Bailey. Key deliverables in this role are: Ensuring that our safety first and foremost message is visible and alive through all activities on the project Participate in bid activities to ensure a professional, profitable, successful bid which meets customer expectations Lead pre-commencement activities Maximise opportunities, efficiency and profitability in the delivery phase of the project Ensure precise provision of customer requirements by effectively reviewing the scope of works and installation methods. Identify and manage risks Lead the team, including specialist sub-contractors, through all stages of the project through to successful completion Engage in business strategy and support company communications Lead contract reviews, including preparation and submission of reports and any project related data. Prepare and update business plans with the Commercial Director Develop and maintain positive long-term customer relationships Requirements To be successful in this role you will have demonstrable mechanical building services experience in a similar role within a construction environment, with previous experience in the full lifecycle management of high value projects. Must be able to obtain security clearance Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7 365 Employee assistance program to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible Benefits Car/Car Allowance Salary sacrifice car scheme available If this is of interest, please apply with an up to date CV, and your salary/package expectations. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're tinkers, coders, and problem solvers . And we make it happen. Better products. Smarter platforms. And better ways of working. Working in Tech at Sky means building what's next - from automation platforms that keep Sky Q reliable, to tools that help engineers ship safely at scale. We're looking for a Senior Automation Engineer to help us evolve our Python based automation frameworks, CI/CD pipelines and tooling that power the Sky Q experience. You'll use your engineering craft to remove friction, increase quality, and enable teams to deliver features to millions of customers with confidence. What you'll do Design, build and maintain Python-based automation frameworks and tools that support end-to-end testing and operational workflows for Sky Q services. Develop, extend and optimise CI/CD pipelines (primarily in Jenkins) to ensure fast, reliable and repeatable delivery of software into multiple environments. Work hands on in Linux environments , scripting, configuring and troubleshooting automation jobs, agents and infrastructure to keep pipelines healthy and scalable. Collaborate with product engineering teams maintaining our Django and React applications , embedding automation into their workflows and improving observability and reliability. Introduce and integrate new tooling - including AI assisted development and test tools - to improve developer productivity, coverage and feedback cycles. Champion engineering best practices across the squad: code reviews, pair programming, clean code, robust testing strategies and continuous improvement. Act as a technical go to for automation , mentoring other engineers and helping shape the roadmap for our automation and test platforms. What you'll bring Advanced Python engineering capability - deep, hand s - on experience designing, building and maintaining robust automation frameworks using clean, modular, well tested code. High proficiency with CI/CD (Jenkins, Pipelines, CasC ) - able to architect, optimise, and troubleshoot complex pipelines, agents and integrations in large scale delivery environments. Strong Linux / VM operational expertise - confident working across distributed systems, debugging services, managing environments, and resolving complex infrastructure issues. Experience supporting or building web-based systems (e.g. Django backends and React frontends) and integrating them into automated pipelines. Solid competency in database operational support - capable of maintaining database related workflows, debugging data issues and supporting services used within automated pipelines. Competent API development experience - able to develop or extend backend APIs (e.g., Django/DRF) and integrate them seamlessly into automated workflows. Good awareness and some practical experience with AI a ssisted engineering workflows - such as using LLMs for automation tasks, applying ML assisted testing techniques, or experimenting with MCP style tooling to enhance productivity. Experience working effectively within Agile delivery teams - contributing to cross functional collaboration, communicating clearly, and supporting shared outcomes. An inclination toward continuous improvement - proactively seeking better ways of working, improving reliability, and helping raise engineering standards across the team. Team overview You'll join the Sky Q engineering organisation within Global Product Experience Engineering - the teams who build, test and run the platforms behind one of Sky's flagship products. Our automation squad works at the heart of delivery: Building and evolving the automation frameworks and pipelines used by multiple cross functional teams. Enabling fast, safe releases to production environments. Partnering with squads across Sky Q to embed automation thinking from the start of each initiative. The rewards There's a reason people love working here. As well as a competitive salary, you'll enjoy a wide ranging benefits package, plus the chance to work with cutting e dge tech on products used by millions. From development opportunities and community groups, through to discounts and wellbeing support - we'll give you the tools and environment to do the best work of your career. Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salo We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Role: Senior CCAI Engineer (12 month FTC) Reports to: Principal CCAI Engineer This is a remote opportunity. Role Purpose: The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities. Key Accountabilities and Responsibilities: Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap. Support the Principal Engineer in executing the technical strategy for the DCC SaaS product. Develop and maintain full stack solutions using .NET, JavaScript, and Python. Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP). Assist in the development of Chrome extensions to enhance agent experience. Implement secure authentication using JWT and OAuth 2.0. Support CI/CD pipeline development and maintenance for Google Cloud technologies. Collaborate with cross-functional teams to ensure successful delivery of features and integrations. Manage and support API integrations using Apigee. Participate in testing automation and quality assurance processes. Provide mentorship and technical guidance to mid & junior engineers. Where applicable, take on management responsibilities, including performance reviews and development planning. Skills, Experience, and Knowledge: Proven experience in full stack development, particularly in .NET and cloud-native environments. Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage. Familiarity with Chrome extension development and secure authentication protocols. Experience with CI/CD pipelines and DevOps practices. Strong understanding of API management using Apigee. Proficiency in JavaScript and Python. Exposure to Azure infrastructure and networking is a plus. Demonstrated ability to lead delivery streams and mentor team members. Excellent problem-solving, communication, and collaboration skills. Customers and Key Stakeholders: Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals. Collaborate with Contact Centre Ops Managers, IT, and Data teams. Engage with external partners and stakeholders to ensure delivery meets expectations. What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.
Mar 11, 2026
Full time
Role: Senior CCAI Engineer (12 month FTC) Reports to: Principal CCAI Engineer This is a remote opportunity. Role Purpose: The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities. Key Accountabilities and Responsibilities: Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap. Support the Principal Engineer in executing the technical strategy for the DCC SaaS product. Develop and maintain full stack solutions using .NET, JavaScript, and Python. Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP). Assist in the development of Chrome extensions to enhance agent experience. Implement secure authentication using JWT and OAuth 2.0. Support CI/CD pipeline development and maintenance for Google Cloud technologies. Collaborate with cross-functional teams to ensure successful delivery of features and integrations. Manage and support API integrations using Apigee. Participate in testing automation and quality assurance processes. Provide mentorship and technical guidance to mid & junior engineers. Where applicable, take on management responsibilities, including performance reviews and development planning. Skills, Experience, and Knowledge: Proven experience in full stack development, particularly in .NET and cloud-native environments. Hands-on experience with GCP services including Contact Centre AI, GCP Functions, and Cloud Storage. Familiarity with Chrome extension development and secure authentication protocols. Experience with CI/CD pipelines and DevOps practices. Strong understanding of API management using Apigee. Proficiency in JavaScript and Python. Exposure to Azure infrastructure and networking is a plus. Demonstrated ability to lead delivery streams and mentor team members. Excellent problem-solving, communication, and collaboration skills. Customers and Key Stakeholders: Work closely with the Principal Engineer and Head of Digital Customer Contact to align technical delivery with strategic goals. Collaborate with Contact Centre Ops Managers, IT, and Data teams. Engage with external partners and stakeholders to ensure delivery meets expectations. What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 11, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
