User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. The Responsibilities Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. The Requirements Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Experience working with Government Digital Service (GDS) service standards, using GDS design principles Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 13, 2025
Full time
User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. The Responsibilities Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. The Requirements Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Experience working with Government Digital Service (GDS) service standards, using GDS design principles Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Dec 10, 2025
Full time
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK. We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives. We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible. Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation. About the Role We are looking for an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement. Key Responsibilities The project will: Understand and benchmark the current content against standards and best practices. Map and document current user journeys, validating them with internal and external stakeholders. Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities. Capture stakeholder insights and combine them with user research to establish design principles. Redesign content based on best practice, accessibility, and user-centred design standards. Agree the revised content with stakeholders and test it with a range of users. Iterate content based on user research findings and other feedback. Clearly articulate user needs and how content standards will be implemented. Conduct detailed playback and seek agreement on new content with stakeholders. Document lessons learned throughout the process. Develop and agree a content strategy and governance process for future changes. Deliver a complete handover to internal teams. Skills and Experience Strong experience working as a Content Designer in multidisciplinary digital teams. Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards . Experience with user research and usability testing, using insights to iterate content. Ability to collaborate effectively with stakeholders, product teams, and developers. Excellent communication skills to explain design decisions and gain buy-in. Familiarity with content management systems and version control tools. Experience working in Agile environments and contributing to sprint activities. What We Value At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.
Dec 09, 2025
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK. We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives. We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible. Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation. About the Role We are looking for an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement. Key Responsibilities The project will: Understand and benchmark the current content against standards and best practices. Map and document current user journeys, validating them with internal and external stakeholders. Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities. Capture stakeholder insights and combine them with user research to establish design principles. Redesign content based on best practice, accessibility, and user-centred design standards. Agree the revised content with stakeholders and test it with a range of users. Iterate content based on user research findings and other feedback. Clearly articulate user needs and how content standards will be implemented. Conduct detailed playback and seek agreement on new content with stakeholders. Document lessons learned throughout the process. Develop and agree a content strategy and governance process for future changes. Deliver a complete handover to internal teams. Skills and Experience Strong experience working as a Content Designer in multidisciplinary digital teams. Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards . Experience with user research and usability testing, using insights to iterate content. Ability to collaborate effectively with stakeholders, product teams, and developers. Excellent communication skills to explain design decisions and gain buy-in. Familiarity with content management systems and version control tools. Experience working in Agile environments and contributing to sprint activities. What We Value At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.
Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary 50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2). Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions. Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics. Skills and Experience Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements. Experience conducting user research and translating insights into actionable service improvements. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq. Familiarity with Agile and iterative development processes. Knowledge of Government Digital Service (GDS) standards (desirable). Experience designing services for users with accessibility requirements. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Dec 06, 2025
Full time
Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary 50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2). Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions. Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics. Skills and Experience Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements. Experience conducting user research and translating insights into actionable service improvements. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq. Familiarity with Agile and iterative development processes. Knowledge of Government Digital Service (GDS) standards (desirable). Experience designing services for users with accessibility requirements. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
We're looking for an experienced Service Designer to support the design and improvement of critical public-facing digital services. You'll work across service mapping, co-design, and prototyping to ensure solutions meet user and organisational needs. Key Details: Active SC Clearance required Outside IR35 Remote-first (occasional travel for collaboration sessions) 6-month rolling contract Competitive day rate What we're looking for: Strong background in service design for digital transformation projects Experience working within Agile, multidisciplinary teams Familiarity with GDS Service Standards and user-centred design Excellent stakeholder management and facilitation abilities This is a fantastic chance to make a tangible impact on how users experience essential public services.
Oct 07, 2025
Contractor
We're looking for an experienced Service Designer to support the design and improvement of critical public-facing digital services. You'll work across service mapping, co-design, and prototyping to ensure solutions meet user and organisational needs. Key Details: Active SC Clearance required Outside IR35 Remote-first (occasional travel for collaboration sessions) 6-month rolling contract Competitive day rate What we're looking for: Strong background in service design for digital transformation projects Experience working within Agile, multidisciplinary teams Familiarity with GDS Service Standards and user-centred design Excellent stakeholder management and facilitation abilities This is a fantastic chance to make a tangible impact on how users experience essential public services.
Interaction Designer - Government Project Outside IR35 | £450-£500 per day | Initial 3 months (scope for extension) | Hybrid working An experienced Interaction Designer to join a leading technology consultancy, working on a high-profile Government Alpha phase project. You will play a key role in shaping and prototyping new user journeys, ensuring services are designed to meet user needs and align with Government Digital Service (GDS) standards. The Role Work as part of a multidisciplinary team to design and iterate user journeys in line with GOV.UK design principles Collaborate closely with stakeholders, acting as a business-facing consultant on behalf of the consultancy Apply your knowledge of Alpha/Beta service design, prototyping, and content design to create clear, accessible, and user-focused services Contribute to shaping the approach and direction of the project during its early discovery and Alpha stages Requirements Strong experience in interaction design and prototyping within GDS/GOV.UK frameworks Background in designing services across Alpha and Beta phases, including content design Immediately available with a valid BPSS clearance Previous Government/public sector project experience is required
Oct 03, 2025
Contractor
Interaction Designer - Government Project Outside IR35 | £450-£500 per day | Initial 3 months (scope for extension) | Hybrid working An experienced Interaction Designer to join a leading technology consultancy, working on a high-profile Government Alpha phase project. You will play a key role in shaping and prototyping new user journeys, ensuring services are designed to meet user needs and align with Government Digital Service (GDS) standards. The Role Work as part of a multidisciplinary team to design and iterate user journeys in line with GOV.UK design principles Collaborate closely with stakeholders, acting as a business-facing consultant on behalf of the consultancy Apply your knowledge of Alpha/Beta service design, prototyping, and content design to create clear, accessible, and user-focused services Contribute to shaping the approach and direction of the project during its early discovery and Alpha stages Requirements Strong experience in interaction design and prototyping within GDS/GOV.UK frameworks Background in designing services across Alpha and Beta phases, including content design Immediately available with a valid BPSS clearance Previous Government/public sector project experience is required
Here at Anson McCade we are in search of an experienced Content Designer to join a Defence client through a digital transformation consultancy. Key skills User needs analysis: Observing, working and analysing user needs from existing content, write and manage user needs, propose changes where necessary. Transition phase: identify content gaps and overlaps based on user needs analysis, identify the appropriate content format for a topic area, for example flat page, tool, service etc. Be able to discuss and defend content decisions. GDS experience Previous Defence exp is essential SC Clearance Required Contract details Outside IR35 - day rate flexible 6 months Remote First - with 1 day per month travel If this role is of interest, please apply.
Oct 02, 2025
Contractor
Here at Anson McCade we are in search of an experienced Content Designer to join a Defence client through a digital transformation consultancy. Key skills User needs analysis: Observing, working and analysing user needs from existing content, write and manage user needs, propose changes where necessary. Transition phase: identify content gaps and overlaps based on user needs analysis, identify the appropriate content format for a topic area, for example flat page, tool, service etc. Be able to discuss and defend content decisions. GDS experience Previous Defence exp is essential SC Clearance Required Contract details Outside IR35 - day rate flexible 6 months Remote First - with 1 day per month travel If this role is of interest, please apply.
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
Oct 02, 2025
Contractor
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
Oct 01, 2025
Contractor
If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Oct 01, 2025
Contractor
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
