L2 Operations Analyst - Shift Salary on offer DOE £26,000 - £28,000 + 15% Shift Allowance Place of work: On-site - Sheffield, UK/Duration: Permanent Hours of work: Shift 24/7/365 4 days on and 4 days off 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Jan 30, 2026
Full time
L2 Operations Analyst - Shift Salary on offer DOE £26,000 - £28,000 + 15% Shift Allowance Place of work: On-site - Sheffield, UK/Duration: Permanent Hours of work: Shift 24/7/365 4 days on and 4 days off 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution. Position Responsibilities: This role involves the following: Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates. Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met. Completing daily system health checks and monthly reviews. Perform out of hours changes and fixes. Server and appliance patching and maintenance tasks Out of hours major incident management. Diagnose and troubleshoot technical issues and escalating where required. Skills & Experience: Essential Skills: Ability to follow pre-defined processes and procedures Ability to fault find on a variety of windows and cloud technologies Good high-level understanding of infrastructure environments Good problem-solving skills Previous experience on a service desk/Operations centre Excellent written and verbal communication skills Sharp attention to detail Desirable Skills: Experience administering/supporting the following: Windows Server and desktop operating systems Network devices Office 365 and Azure VMware/Hyper-v or any other virtualisation technology Monitoring tools Prior experience in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. Ability to cope with pressures of peak workloads, short deadlines. Qualities: Integrity, timeline sensitive, goal oriented, motivated. Team player. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Service Desk Analyst Permanent - on site - Sheffield - one day per week working from home Working two shifts Monday - Friday (08.00 - 16.30) and (14.30 - 23.00) including Bank holidays. Extended support on evening shift on rota 17.30 - 02.00 may be required as requested. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience What will you be doing: Logging, updating and resolving Incidents and Requests Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA's Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams Creating knowledge articles and IT documentation Ability to use initiative or work as part of a team to resolve IT issues What experience will you have: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange Excellent communication skills (Communication to customers verbal and written is mandatory) Good problem-solving skills Organise workload effectively. Decision-making skills A Professional working attitude Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Jan 30, 2026
Full time
Service Desk Analyst Permanent - on site - Sheffield - one day per week working from home Working two shifts Monday - Friday (08.00 - 16.30) and (14.30 - 23.00) including Bank holidays. Extended support on evening shift on rota 17.30 - 02.00 may be required as requested. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience What will you be doing: Logging, updating and resolving Incidents and Requests Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA's Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams Creating knowledge articles and IT documentation Ability to use initiative or work as part of a team to resolve IT issues What experience will you have: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange Excellent communication skills (Communication to customers verbal and written is mandatory) Good problem-solving skills Organise workload effectively. Decision-making skills A Professional working attitude Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Technical Pensions Analyst Location: Manchester Grade: Consultant Employment Type: Full-time, Permanent Salary: £35,000 - £40,000 About the Role My client is a leading UK pensions consultancy, recognised for delivering high-quality, technically robust pension administration and advisory services. They support a wide range of trust-based pension schemes and are committed to innovation, collaboration, and excellent member outcomes. They are currently seeking a Technical Pensions Analyst to join their Implementation Services team , a specialist function that underpins the wider administration business by providing technical, system, and project expertise. This is an excellent opportunity for an experienced pensions professional who enjoys technical work, system automation, and working across multiple stakeholders in a fast-paced environment. The Team The Implementation Services team supports pension administration teams nationally, providing expertise across: Scheme transitions and installations Calculation support and automation Business interfaces with IT services Management and technical reporting The team plays a critical role in ensuring accurate data migration, robust system automation, and smooth onboarding of pension schemes. Key Responsibilities Transition Activity Support the installation of Defined Benefit and Defined Contribution pension schemes onto the administration system Take ownership of technical elements within scheme transition projects Attend project meetings and provide technical consultation Create and maintain technical documentation to support data mapping and system setup Analyse administration data sets Produce calculation specifications and test packs for automation Perform regression testing and User Acceptance Testing (UAT) Manage and deliver technical installation schedules Calculation Support Support administration teams for existing clients via internal helpdesk and ticketing systems Develop new calculation automation and amend existing calculations Support Administration Project Teams with technical project work Work closely with administration teams, client relationship managers, project teams, and third-party suppliers Internal Process & Development Contribute to continuous improvement of team processes Support technical knowledge sharing and mentoring across teams Assist with wider Implementation Services initiatives as required About You Essential Experience & Skills Proven experience in pensions administration or pension system support Exposure to a broad range of pension arrangements (DB, DC, CARE, Hybrid, Public Sector, Master Trust) Strong understanding of pension benefit structures and calculation requirements Experience using pension administration systems and working with third-party IT suppliers Advanced Excel skills and strong overall IT proficiency Excellent organisational skills with the ability to manage multiple priorities High attention to detail and commitment to accuracy Strong problem-solving and analytical skills Confident working collaboratively within multi-disciplinary teams Customer-focused mindset with a commitment to quality and deadlines Desirable Knowledge of SQL and/or C# Strong A-levels or equivalent qualifications Strong stakeholder management and communication skills Ability to explain complex technical concepts clearly to different audiences Experience creating and managing technical documentation Big-picture thinking and a proactive approach to change and improvement What's on Offer Salary of £35,000 - £40,000 Annual discretionary bonus 25 days' holiday with buy/sell options Pension contributions and life assurance Healthcare and wellbeing benefits, including digital GP access Flexible benefits scheme and employee assistance programme Paid volunteering days Inclusive, supportive working environment with reasonable adjustments available Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jan 30, 2026
Full time
Technical Pensions Analyst Location: Manchester Grade: Consultant Employment Type: Full-time, Permanent Salary: £35,000 - £40,000 About the Role My client is a leading UK pensions consultancy, recognised for delivering high-quality, technically robust pension administration and advisory services. They support a wide range of trust-based pension schemes and are committed to innovation, collaboration, and excellent member outcomes. They are currently seeking a Technical Pensions Analyst to join their Implementation Services team , a specialist function that underpins the wider administration business by providing technical, system, and project expertise. This is an excellent opportunity for an experienced pensions professional who enjoys technical work, system automation, and working across multiple stakeholders in a fast-paced environment. The Team The Implementation Services team supports pension administration teams nationally, providing expertise across: Scheme transitions and installations Calculation support and automation Business interfaces with IT services Management and technical reporting The team plays a critical role in ensuring accurate data migration, robust system automation, and smooth onboarding of pension schemes. Key Responsibilities Transition Activity Support the installation of Defined Benefit and Defined Contribution pension schemes onto the administration system Take ownership of technical elements within scheme transition projects Attend project meetings and provide technical consultation Create and maintain technical documentation to support data mapping and system setup Analyse administration data sets Produce calculation specifications and test packs for automation Perform regression testing and User Acceptance Testing (UAT) Manage and deliver technical installation schedules Calculation Support Support administration teams for existing clients via internal helpdesk and ticketing systems Develop new calculation automation and amend existing calculations Support Administration Project Teams with technical project work Work closely with administration teams, client relationship managers, project teams, and third-party suppliers Internal Process & Development Contribute to continuous improvement of team processes Support technical knowledge sharing and mentoring across teams Assist with wider Implementation Services initiatives as required About You Essential Experience & Skills Proven experience in pensions administration or pension system support Exposure to a broad range of pension arrangements (DB, DC, CARE, Hybrid, Public Sector, Master Trust) Strong understanding of pension benefit structures and calculation requirements Experience using pension administration systems and working with third-party IT suppliers Advanced Excel skills and strong overall IT proficiency Excellent organisational skills with the ability to manage multiple priorities High attention to detail and commitment to accuracy Strong problem-solving and analytical skills Confident working collaboratively within multi-disciplinary teams Customer-focused mindset with a commitment to quality and deadlines Desirable Knowledge of SQL and/or C# Strong A-levels or equivalent qualifications Strong stakeholder management and communication skills Ability to explain complex technical concepts clearly to different audiences Experience creating and managing technical documentation Big-picture thinking and a proactive approach to change and improvement What's on Offer Salary of £35,000 - £40,000 Annual discretionary bonus 25 days' holiday with buy/sell options Pension contributions and life assurance Healthcare and wellbeing benefits, including digital GP access Flexible benefits scheme and employee assistance programme Paid volunteering days Inclusive, supportive working environment with reasonable adjustments available Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 30, 2026
Contractor
Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Jan 30, 2026
Full time
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Job Title: IT Support Analyst, Contract, Inside IR35 Location: Edinburgh (on-site, 5 days per week) Role Overview: We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations. Key Responsibilities: Provide deskside IT support to users before, during, and after the office move Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers) Set up and test workstations, meeting room equipment, and network connections Troubleshoot hardware, software, and connectivity issues Log, track, and resolve support requests in line with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support / Service Desk / Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations, or office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks
Jan 30, 2026
Contractor
Job Title: IT Support Analyst, Contract, Inside IR35 Location: Edinburgh (on-site, 5 days per week) Role Overview: We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations. Key Responsibilities: Provide deskside IT support to users before, during, and after the office move Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers) Set up and test workstations, meeting room equipment, and network connections Troubleshoot hardware, software, and connectivity issues Log, track, and resolve support requests in line with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support / Service Desk / Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations, or office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks
Job Title: Deskside Support Analyst Contract Type : Permanent, Full Time Salary: Up to £32,000 Office Location/Working Policy: Hybrid Working Hours: 8:00am - 4:00pm What to wear: Smart casual The Role: As Deskside Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, and optimizing the performance of Windows-based environments. You will also identify and suggest improvements to processes and procedures used by the Tech Bar to keep our customer satisfied. The role is full time onsite with face-to-face communications with users and the client. Role Responsibilities: Provide first-level technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop systems, including Windows operating systems and Microsoft applications. Respond to service requests and incidents in a timely manner, ensuring a high level of customer satisfaction. Administer and support Windows operating systems, including installation, configuration, and troubleshooting. Implement security updates, patches, and system upgrades to ensure the stability and security of desktop environments. Experience with Microsoft Active Directory, Group Policy, and user account management. Familiarity with Microsoft collaboration tools such as Teams and SharePoint. Diagnose and resolve technical issues related to desktop systems, applications, and peripherals. Conduct root cause analysis for recurring problems and implement preventive measures. Maintain accurate documentation for configuration, troubleshooting procedures, and support processes. Create user guides and training materials for end-users. Clearly communicate technical information to non-technical users. Collaborate with other IT teams to escalate and resolve complex issues. Position is full time on-site based. Key Skills: Proven experience in desktop support roles with a focus on Windows environments. Strong working knowledge of Microsoft technologies, including Active Directory, Entra ID and Microsoft InTune. Proficiency in Windows 11 operating systems. Solid understanding of Microsoft Office Suite and Office 365. Experience with troubleshooting hardware and software issues. Excellent customer service and interpersonal skills. Ability to work effectively in a team-oriented environment. Ability to adapt to evolving technologies and learn new skills quickly. Certification (eg Microsoft MS-900, AZ-900, 365 Certified. CompTIA A+, Network+. ITIL 4 Foundation) would be an advantage. The Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Jan 30, 2026
Full time
Job Title: Deskside Support Analyst Contract Type : Permanent, Full Time Salary: Up to £32,000 Office Location/Working Policy: Hybrid Working Hours: 8:00am - 4:00pm What to wear: Smart casual The Role: As Deskside Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, and optimizing the performance of Windows-based environments. You will also identify and suggest improvements to processes and procedures used by the Tech Bar to keep our customer satisfied. The role is full time onsite with face-to-face communications with users and the client. Role Responsibilities: Provide first-level technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop systems, including Windows operating systems and Microsoft applications. Respond to service requests and incidents in a timely manner, ensuring a high level of customer satisfaction. Administer and support Windows operating systems, including installation, configuration, and troubleshooting. Implement security updates, patches, and system upgrades to ensure the stability and security of desktop environments. Experience with Microsoft Active Directory, Group Policy, and user account management. Familiarity with Microsoft collaboration tools such as Teams and SharePoint. Diagnose and resolve technical issues related to desktop systems, applications, and peripherals. Conduct root cause analysis for recurring problems and implement preventive measures. Maintain accurate documentation for configuration, troubleshooting procedures, and support processes. Create user guides and training materials for end-users. Clearly communicate technical information to non-technical users. Collaborate with other IT teams to escalate and resolve complex issues. Position is full time on-site based. Key Skills: Proven experience in desktop support roles with a focus on Windows environments. Strong working knowledge of Microsoft technologies, including Active Directory, Entra ID and Microsoft InTune. Proficiency in Windows 11 operating systems. Solid understanding of Microsoft Office Suite and Office 365. Experience with troubleshooting hardware and software issues. Excellent customer service and interpersonal skills. Ability to work effectively in a team-oriented environment. Ability to adapt to evolving technologies and learn new skills quickly. Certification (eg Microsoft MS-900, AZ-900, 365 Certified. CompTIA A+, Network+. ITIL 4 Foundation) would be an advantage. The Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Your new company An excellent opportunity has arisen for an experienced 2nd Line Engineer ideally with experience at a supervisory/team lead level, to join our customer, based in Salisbury. The IT function is central to enabling colleagues across the organisation to deliver critical services. This is a permanent position offering hybrid working (2-3 days a week). Your new role As 2nd Line Support (Team Lead), you will oversee a team of 1st Line Support Analysts, ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction. You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation and knowledge articles, and ensure the service desk remains aligned with industry best practice. What you'll need to succeed To be successful in this role, you will have previous experience as a 2nd Line Engineer, ideally in a lead role, or at least with some supervisory experience. You will act as the lead for MDM and be the go-to person for issues relating to InTune. Ideally, you will have an ITIL Foundation, (or at least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets. You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential as you'll be dealing with users of varying technical ability across the organisation. Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management is also essential. Due to the nature of the organisation, you must be eligible to undertake BPSS and SC clearance is essential. What you'll get in return Salary up to £40,000 depending on experience, hybrid working (after probation), 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. You will join an organisation that places strong emphasis on integrity, collaboration, and customer focus. This is an opportunity to play a key role within a business supporting delivery of critical services across the UK. What you need to do now If you're interested in this role and would like to find out more, please apply now or contact Hays for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 29, 2026
Full time
Your new company An excellent opportunity has arisen for an experienced 2nd Line Engineer ideally with experience at a supervisory/team lead level, to join our customer, based in Salisbury. The IT function is central to enabling colleagues across the organisation to deliver critical services. This is a permanent position offering hybrid working (2-3 days a week). Your new role As 2nd Line Support (Team Lead), you will oversee a team of 1st Line Support Analysts, ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction. You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation and knowledge articles, and ensure the service desk remains aligned with industry best practice. What you'll need to succeed To be successful in this role, you will have previous experience as a 2nd Line Engineer, ideally in a lead role, or at least with some supervisory experience. You will act as the lead for MDM and be the go-to person for issues relating to InTune. Ideally, you will have an ITIL Foundation, (or at least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets. You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential as you'll be dealing with users of varying technical ability across the organisation. Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management is also essential. Due to the nature of the organisation, you must be eligible to undertake BPSS and SC clearance is essential. What you'll get in return Salary up to £40,000 depending on experience, hybrid working (after probation), 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. You will join an organisation that places strong emphasis on integrity, collaboration, and customer focus. This is an opportunity to play a key role within a business supporting delivery of critical services across the UK. What you need to do now If you're interested in this role and would like to find out more, please apply now or contact Hays for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About the opportunity Are you ready to build the backbone of the digital world? Netcom Training s fully-funded Digital Support course (Level 3) is designed to launch your career in IT Infrastructure and Cloud Services. This isn't just about resetting passwords. You will gain hands-on technical skills in designing network infrastructure, configuring cloud models (IaaS, PaaS, SaaS) and securing organisational data. Whether you want to work as a Digital Support Technician or a Junior Data Analyst , this course offers a portfolio-based assessment with no exams, ensuring you are judged on your practical ability to do the job. Complete the training and secure a guaranteed interview to kickstart your career. Course Details Start Date: 02/02 Duration: 16 weeks Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six key modules: Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools and vulnerability assessments. IT Support: Manage helpdesk tickets, resolve technical issues and configure operating systems. Data Management: Source, cleanse and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio and secure your guaranteed interview.
Jan 29, 2026
Full time
About the opportunity Are you ready to build the backbone of the digital world? Netcom Training s fully-funded Digital Support course (Level 3) is designed to launch your career in IT Infrastructure and Cloud Services. This isn't just about resetting passwords. You will gain hands-on technical skills in designing network infrastructure, configuring cloud models (IaaS, PaaS, SaaS) and securing organisational data. Whether you want to work as a Digital Support Technician or a Junior Data Analyst , this course offers a portfolio-based assessment with no exams, ensuring you are judged on your practical ability to do the job. Complete the training and secure a guaranteed interview to kickstart your career. Course Details Start Date: 02/02 Duration: 16 weeks Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six key modules: Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools and vulnerability assessments. IT Support: Manage helpdesk tickets, resolve technical issues and configure operating systems. Data Management: Source, cleanse and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio and secure your guaranteed interview.
Third Nexus Group Limited
Chalfont St. Peter, Buckinghamshire
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Jan 29, 2026
Full time
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Elevate Technology Group Ltd
Chalfont St. Peter, Buckinghamshire
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Jan 28, 2026
Full time
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Jan 28, 2026
Full time
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
STELLAR SELECT
Letchworth Garden City, Hertfordshire
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 28, 2026
Full time
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
IT/Software Support Engineer Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to 30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialise in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting / fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support / application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics etc) Strong communicator / customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2026
Full time
IT/Software Support Engineer Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to 30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialise in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting / fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support / application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics etc) Strong communicator / customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst, Salisbury/Hybrid, 30K-35K (Must be eligible for Security Clearance - min 5 years UK residency) We ' re looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's life cycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jan 27, 2026
Full time
IT Support Analyst, Salisbury/Hybrid, 30K-35K (Must be eligible for Security Clearance - min 5 years UK residency) We ' re looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's life cycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Your new company A rapidly expanding organisation within the financial services sector is seeking an Operational Support Analyst to join its Operations team. This business invests significantly in technology, operational excellence, and employee development, offering strong potential for growth and progression. Your new role As an Operational Support Analyst, you will support the Operations, Underwriting and IT teams across a wide range of technical and administrative activities. You will help deliver operational initiatives, resolve system issues, provide IT support, and contribute to process improvements and reporting. In this role, you will provide 1st-line IT and desktop support to internal users, which includes tasks such as preparing laptops, installing software, managing printers and assisting with upgrades. You will manage and maintain IT assets by working closely with third-party suppliers. You will be responsible for conducting IT audits and supporting processes related to joiners and leavers, user access reviews, distribution group management and technical notification channels. You will resolve system-related queries by managing support tickets and will also deliver basic systems training to business users. Additionally, you will assist the Systems Administrator with Disaster Recovery and Business Continuity activities, as well as support SharePoint administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. You will process agency transfer requests and reconcile underwriting transactions with internal databases. You will work with both the Operations Manager and the Compliance team to maintain the agency management process. You will produce daily monitoring reports for the underwriting teams and support Regional Directors by providing administrative assistance where needed. You will also manage system reference data mappings and set up CRM information as required. What you'll need to succeed To succeed in this role, you will need excellent planning and organisational skills, along with the ability to build strong working relationships. You should demonstrate a commitment to collaborative working, hold yourself accountable for your work and show strong attention to detail. You will need excellent written and verbal communication skills and the ability to adapt to new challenges. You must be proficient in Microsoft Word and Excel, understand the Software Development Life Cycle and have exposure to defect management and Agile methodologies. You should be comfortable working with third-party technology providers and experienced in providing basic technical support. You will also need experience using support ticketing systems and have familiarity with T-SQL or MySQL and Business Process Management tools. It would be advantageous if you have an understanding of the UK general insurance market or MGA operations, experience with policy administration systems, or knowledge of DevOps practices. Experience with scripting languages such as Python, automating business processes using AI or working within a PMO environment would also be beneficial. You should have 1-2 years of experience in a technical or operational support role, ideally within financial services, and be educated to degree level. Holding or working towards a Cert CII qualification would be an added advantage. What you'll get in return In return, you will receive a competitive salary of up to £45,000 along with a generous private healthcare package and pension scheme. You will also have access to excellent development opportunities within a business that continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 27, 2026
Full time
Your new company A rapidly expanding organisation within the financial services sector is seeking an Operational Support Analyst to join its Operations team. This business invests significantly in technology, operational excellence, and employee development, offering strong potential for growth and progression. Your new role As an Operational Support Analyst, you will support the Operations, Underwriting and IT teams across a wide range of technical and administrative activities. You will help deliver operational initiatives, resolve system issues, provide IT support, and contribute to process improvements and reporting. In this role, you will provide 1st-line IT and desktop support to internal users, which includes tasks such as preparing laptops, installing software, managing printers and assisting with upgrades. You will manage and maintain IT assets by working closely with third-party suppliers. You will be responsible for conducting IT audits and supporting processes related to joiners and leavers, user access reviews, distribution group management and technical notification channels. You will resolve system-related queries by managing support tickets and will also deliver basic systems training to business users. Additionally, you will assist the Systems Administrator with Disaster Recovery and Business Continuity activities, as well as support SharePoint administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. You will process agency transfer requests and reconcile underwriting transactions with internal databases. You will work with both the Operations Manager and the Compliance team to maintain the agency management process. You will produce daily monitoring reports for the underwriting teams and support Regional Directors by providing administrative assistance where needed. You will also manage system reference data mappings and set up CRM information as required. What you'll need to succeed To succeed in this role, you will need excellent planning and organisational skills, along with the ability to build strong working relationships. You should demonstrate a commitment to collaborative working, hold yourself accountable for your work and show strong attention to detail. You will need excellent written and verbal communication skills and the ability to adapt to new challenges. You must be proficient in Microsoft Word and Excel, understand the Software Development Life Cycle and have exposure to defect management and Agile methodologies. You should be comfortable working with third-party technology providers and experienced in providing basic technical support. You will also need experience using support ticketing systems and have familiarity with T-SQL or MySQL and Business Process Management tools. It would be advantageous if you have an understanding of the UK general insurance market or MGA operations, experience with policy administration systems, or knowledge of DevOps practices. Experience with scripting languages such as Python, automating business processes using AI or working within a PMO environment would also be beneficial. You should have 1-2 years of experience in a technical or operational support role, ideally within financial services, and be educated to degree level. Holding or working towards a Cert CII qualification would be an added advantage. What you'll get in return In return, you will receive a competitive salary of up to £45,000 along with a generous private healthcare package and pension scheme. You will also have access to excellent development opportunities within a business that continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Application Support Analyst Sheffield £38,795 - £39,815 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield. The role is pivotal in ensuring our internal and external customers receive the highest quality service. You will work with stakeholders from across the business whilst maintaining high quality systems, enhancing key technology and processes. We are looking for an ambitious individual who will relish the opportunity to work on a variety of projects in this flexible hybrid role. Please apply if you would enjoy coming to work with a purpose, involved in making a positive impact on people s lives. Our wider benefits: Salary 5A £38,795 - £39,815 per annum, pro rata Working hours 37 Hours, Monday to Friday with 50/50 Hybrid working Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata 5% Pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health. Westfield Health (employer paid). Discounted Gym membership, and Cycle to work scheme etc. Access to a wide range of programmes to train and develop you More about the role: As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems. The role sits within the Business Systems Team reporting to the Business Systems Manager. As a subject matter expert, you will provide technical expertise and support to enable the delivery of key business processes within our systems. You will be working closely with the Service Desk team to support a wide range of queries, issues and requests received. Also, the Infrastructure team to help monitor the systems to ensure that alerts and dealt with, understood and resolved. The role may at times require evening work to apply updates but can be worked with time back in flexitime. It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage. Who you are: We are looking for someone who is passionate about supporting key business users, improving systems and looking to develop and capture processes correctly. Whilst providing insights and improvements, you will be able to work at pace on multiple projects. You enjoy a challenge and love working within a team. You will be open to develop your skills and those of others as you help guide colleagues with particularly challenging or technical concepts. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. Closing Date: 26 January 2026 at midnight Interview Date: 29 January 2026
Jan 16, 2026
Full time
Application Support Analyst Sheffield £38,795 - £39,815 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield. The role is pivotal in ensuring our internal and external customers receive the highest quality service. You will work with stakeholders from across the business whilst maintaining high quality systems, enhancing key technology and processes. We are looking for an ambitious individual who will relish the opportunity to work on a variety of projects in this flexible hybrid role. Please apply if you would enjoy coming to work with a purpose, involved in making a positive impact on people s lives. Our wider benefits: Salary 5A £38,795 - £39,815 per annum, pro rata Working hours 37 Hours, Monday to Friday with 50/50 Hybrid working Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata 5% Pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health. Westfield Health (employer paid). Discounted Gym membership, and Cycle to work scheme etc. Access to a wide range of programmes to train and develop you More about the role: As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems. The role sits within the Business Systems Team reporting to the Business Systems Manager. As a subject matter expert, you will provide technical expertise and support to enable the delivery of key business processes within our systems. You will be working closely with the Service Desk team to support a wide range of queries, issues and requests received. Also, the Infrastructure team to help monitor the systems to ensure that alerts and dealt with, understood and resolved. The role may at times require evening work to apply updates but can be worked with time back in flexitime. It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage. Who you are: We are looking for someone who is passionate about supporting key business users, improving systems and looking to develop and capture processes correctly. Whilst providing insights and improvements, you will be able to work at pace on multiple projects. You enjoy a challenge and love working within a team. You will be open to develop your skills and those of others as you help guide colleagues with particularly challenging or technical concepts. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. Closing Date: 26 January 2026 at midnight Interview Date: 29 January 2026
CBSbutler Holdings Limited trading as CBSbutler
Yeovil, Somerset
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Oct 09, 2025
Contractor
2nd Line Support Analyst + SC Cleared role + 6 month initial contract + 250 - 300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
Oct 08, 2025
Contractor
My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English
