Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 14, 2026
Full time
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
Mar 07, 2026
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Oct 07, 2025
Contractor
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
Oct 07, 2025
Full time
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
Oct 03, 2025
Full time
2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.
SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of this award-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience by resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting in a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain up-to-date knowledge of the platform and new feature releases. Work closely with Customer Success Managers and the Development team to ensure a seamless support experience. Gather feedback and insights from users to help improve the platform and support processes. Experience & Qualifications: SaaS Experience: 2+ years in a SaaS or cloud-based product environment, ideally in customer-facing delivery or solutioning roles. Previous experience in a customer service or 1st line support role in a SaaS or tech company Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Confident in handling queries independently and knowing when to escalate. Experience with ticketing and helpdesk systems. Highly organized, with strong attention to detail and accuracy. A team player with a proactive, customer-first attitude. Product Orientation: Ability to work with Customer Success Team, Product Managers and Developers to discuss roadmap and translate customer needs into product improvements. Client Management: Demonstrated ability to engage with customers. Tools: Jira, Confluence, Excel Ideal but Not Essential: Education: Bachelor's degree in Computer Science, Business Information Systems, Engineering, or related discipline. Familiarity with Saas concepts or platforms. Experience with tools such as Jira and Excel Basic understanding of web-based application support (eg, browser troubleshooting, user access, permissions). Bilingual in English and Spanish or other European languages
Sep 26, 2025
Full time
SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of this award-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience by resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting in a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain up-to-date knowledge of the platform and new feature releases. Work closely with Customer Success Managers and the Development team to ensure a seamless support experience. Gather feedback and insights from users to help improve the platform and support processes. Experience & Qualifications: SaaS Experience: 2+ years in a SaaS or cloud-based product environment, ideally in customer-facing delivery or solutioning roles. Previous experience in a customer service or 1st line support role in a SaaS or tech company Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Confident in handling queries independently and knowing when to escalate. Experience with ticketing and helpdesk systems. Highly organized, with strong attention to detail and accuracy. A team player with a proactive, customer-first attitude. Product Orientation: Ability to work with Customer Success Team, Product Managers and Developers to discuss roadmap and translate customer needs into product improvements. Client Management: Demonstrated ability to engage with customers. Tools: Jira, Confluence, Excel Ideal but Not Essential: Education: Bachelor's degree in Computer Science, Business Information Systems, Engineering, or related discipline. Familiarity with Saas concepts or platforms. Experience with tools such as Jira and Excel Basic understanding of web-based application support (eg, browser troubleshooting, user access, permissions). Bilingual in English and Spanish or other European languages
