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Despatch Desk Operator
Search Montrose, Angus
Join a national distribution business during their busiest season from January - April 2026 as Despatch Desk Administrator in their Montrose office. It's a small team but we have a longstanding relationship with the business and excellent feedback from any agency workers we have supplied. Working: Monday - Friday 7am - 3.30pm 12.80 per hour Some of the things you'll do on a day to day basis: - Assist Transport co-ordinator for efficient despatch desk operations - Accurately produce site paperwork and consignment notes - Operate weighbridge where required - Ensure accurate receiving and dispatching of goods - Provide accurate information for Ship discharges - Clearly explain health and safety rules to haulage contractors - Check legal compliance with required legislation - Communicate with haulage companies to ensure daily execution of bookings - Adhere to company procedures for systems, business admin processes, and policies - Work under guidance of Business Support Services team What we need for you to be successful: - Can-do attitude for excellent customer service - Excellent telephone manner and ability to communicate clearly under pressure - Microsoft Office skills, Word and Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Dec 18, 2025
Contractor
Join a national distribution business during their busiest season from January - April 2026 as Despatch Desk Administrator in their Montrose office. It's a small team but we have a longstanding relationship with the business and excellent feedback from any agency workers we have supplied. Working: Monday - Friday 7am - 3.30pm 12.80 per hour Some of the things you'll do on a day to day basis: - Assist Transport co-ordinator for efficient despatch desk operations - Accurately produce site paperwork and consignment notes - Operate weighbridge where required - Ensure accurate receiving and dispatching of goods - Provide accurate information for Ship discharges - Clearly explain health and safety rules to haulage contractors - Check legal compliance with required legislation - Communicate with haulage companies to ensure daily execution of bookings - Adhere to company procedures for systems, business admin processes, and policies - Work under guidance of Business Support Services team What we need for you to be successful: - Can-do attitude for excellent customer service - Excellent telephone manner and ability to communicate clearly under pressure - Microsoft Office skills, Word and Excel Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Bennett and Game Recruitment LTD
Regional Talent Acquisition Partner
Bennett and Game Recruitment LTD Stratford-upon-avon, Warwickshire
Our client is a leading national provider of advanced plant hire and operated machinery solutions, supplying major construction, rail, infrastructure and energy projects across the UK. Known for their commitment to safety, sustainability, and service excellence, they continue to invest heavily in their people and internal development pathways. Due to ongoing expansion, an exciting opportunity has arisen for a Regional Resourcing Co-ordinator to join their Midlands operation. This is a key role for someone who thrives in a fast-paced environment and enjoys coordinating people, schedules and operational requirements with accuracy and professionalism. The Regional Resourcing Co-ordinator will be responsible for managing and scheduling competent plant operators to fulfil operated hire contracts throughout the Midlands. Reporting to the National Operators Manager, you will ensure all operator requests are filled promptly, efficiently and in full compliance with competency, certification and safety requirements. You will work closely with internal departments, field teams, business development, and site contacts to deliver a smooth and effective service. Job Overview Allocate and fulfil regional operated hire requests using the company operator database. Apply agreed operator and charge-out rates set by the National Operators Manager. Ensure all operator pre-use checks are completed (e.g., certification, right-to-work, medicals). Coordinate closely with regional and national teams to deliver a seamless service. Liaise with the Hire Desk, monitoring the Hire Board for new or updated operator requests. Communicate with Business Development Managers to update them on operated hires and amendments. Build and maintain strong relationships with regional operators, ensuring ongoing engagement. Conduct daily operator check-ins to confirm attendance and escalate issues promptly. Maintain accurate operator and contract records in company systems, including competency verification. Carry out payroll administration to ensure timely and accurate payments to operators and agencies. Support accurate invoicing by ensuring hire and payroll details are correct. Provide absence cover for other Regional Resourcing Co-ordinators when required. Job Requirements Ability to thrive in a fast-paced environment. Experience in temporary recruitment or resource coordination. Strong organisational skills with high attention to detail. Excellent communication skills, both written and verbal. Confident managing multiple stakeholders and tasks. Strong Microsoft Office and database management skills. Calm, positive attitude with a team-focused approach. Professional telephone and email manner. Salary & Benefits 32,000 - 35,000 per annum (dependent on experience) Enhanced annual leave entitlement, increasing with length of service Workplace pension Refer-a-friend reward scheme Employee Assistance Programme & wellbeing support Annual employee satisfaction survey Discounted gift card scheme (save up to 15% at major retailers) Paid volunteer days supporting community and charity projects Paid volunteer allowance for government-supported roles (e.g., Reservists) Eye test and vision care vouchers Free annual flu vaccination Living Wage accredited employer Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Dec 18, 2025
Full time
Our client is a leading national provider of advanced plant hire and operated machinery solutions, supplying major construction, rail, infrastructure and energy projects across the UK. Known for their commitment to safety, sustainability, and service excellence, they continue to invest heavily in their people and internal development pathways. Due to ongoing expansion, an exciting opportunity has arisen for a Regional Resourcing Co-ordinator to join their Midlands operation. This is a key role for someone who thrives in a fast-paced environment and enjoys coordinating people, schedules and operational requirements with accuracy and professionalism. The Regional Resourcing Co-ordinator will be responsible for managing and scheduling competent plant operators to fulfil operated hire contracts throughout the Midlands. Reporting to the National Operators Manager, you will ensure all operator requests are filled promptly, efficiently and in full compliance with competency, certification and safety requirements. You will work closely with internal departments, field teams, business development, and site contacts to deliver a smooth and effective service. Job Overview Allocate and fulfil regional operated hire requests using the company operator database. Apply agreed operator and charge-out rates set by the National Operators Manager. Ensure all operator pre-use checks are completed (e.g., certification, right-to-work, medicals). Coordinate closely with regional and national teams to deliver a seamless service. Liaise with the Hire Desk, monitoring the Hire Board for new or updated operator requests. Communicate with Business Development Managers to update them on operated hires and amendments. Build and maintain strong relationships with regional operators, ensuring ongoing engagement. Conduct daily operator check-ins to confirm attendance and escalate issues promptly. Maintain accurate operator and contract records in company systems, including competency verification. Carry out payroll administration to ensure timely and accurate payments to operators and agencies. Support accurate invoicing by ensuring hire and payroll details are correct. Provide absence cover for other Regional Resourcing Co-ordinators when required. Job Requirements Ability to thrive in a fast-paced environment. Experience in temporary recruitment or resource coordination. Strong organisational skills with high attention to detail. Excellent communication skills, both written and verbal. Confident managing multiple stakeholders and tasks. Strong Microsoft Office and database management skills. Calm, positive attitude with a team-focused approach. Professional telephone and email manner. Salary & Benefits 32,000 - 35,000 per annum (dependent on experience) Enhanced annual leave entitlement, increasing with length of service Workplace pension Refer-a-friend reward scheme Employee Assistance Programme & wellbeing support Annual employee satisfaction survey Discounted gift card scheme (save up to 15% at major retailers) Paid volunteer days supporting community and charity projects Paid volunteer allowance for government-supported roles (e.g., Reservists) Eye test and vision care vouchers Free annual flu vaccination Living Wage accredited employer Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
National Audit Office
Service Management Lead
National Audit Office
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 18, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Huntress
Operations Coordinator
Huntress
Operations Coordinator - 12 Maternity Cover Salary: 28,000 - 30,000 Based in Hammersmith Hybrid role: 3 days in office, 2 at home A global business consultancy is looking for an Operations Coordinator to join a team based in Hammersmith on a 12-month maternity contract. This role will involve predominantly providing logistical and administrative support to their programs to ensure clients projects are run smoothly. This is a great opportunity to develop a career in project management. This is a great opportunity which may go permanent. Duties Include: Schedule workshops and Virtual Group Coaching sessions Coordinate Facilitators and Coaches and maintain relationships with external facilitators Upload and monitor new programs via in-house digital systems Manage logistics for face-to-face workshops (IT shipping, printed materials, visa processing, hotel bookings) Assist finance with invoicing, purchase orders, expense validation, and credit control Generate and assist with system and metrics reports Support translation request services Set up and manage virtual sessions on Zoom and MS Teams Provide in-session support (polls, break-out rooms, technical issues, document distribution) Support scheduling, training, and analytics for Operators in Europe Contribute to post-session debriefs and process improvements for the Digital Operators team Provide support via telephone, system, and email helpdesks Work in close partnership with the client and internal account teams to put forward recommendations for process improvement Maintaining accurate data on the business's ERP system. Experience Required Administrative experience highly desirable, with the ability to juggle workload Organised, analytical, and experienced of working on multiple projects simultaneously, with exceptional attention to detail Graduate education is desirable Strong communication, both verbally and in writing Logical thinker with the ability to prioritise workload and delegate Experience using virtual meeting platforms (such as Zoom or Microsoft Teams.) Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.) Benefits 25 days holiday plus Bank Holidays + close at Xmas Private Medical Insurance Gym Allowance Cycle to work scheme Task Human App (discount on personal training, cooking session, counselling etc) Employee Assistance Program Pension Contribution 5% Life Insurance 4 x salary Annual Conference abroad Discretionary Bonus (depending on company and individual performance, (Apply online only) euros paid yearly must be in the business for 12 months) Hybrid working - 3 days in office, 2 at home Are you available immediately for maternity cover? Apply today, as we are shortlisting candidates now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Dec 18, 2025
Contractor
Operations Coordinator - 12 Maternity Cover Salary: 28,000 - 30,000 Based in Hammersmith Hybrid role: 3 days in office, 2 at home A global business consultancy is looking for an Operations Coordinator to join a team based in Hammersmith on a 12-month maternity contract. This role will involve predominantly providing logistical and administrative support to their programs to ensure clients projects are run smoothly. This is a great opportunity to develop a career in project management. This is a great opportunity which may go permanent. Duties Include: Schedule workshops and Virtual Group Coaching sessions Coordinate Facilitators and Coaches and maintain relationships with external facilitators Upload and monitor new programs via in-house digital systems Manage logistics for face-to-face workshops (IT shipping, printed materials, visa processing, hotel bookings) Assist finance with invoicing, purchase orders, expense validation, and credit control Generate and assist with system and metrics reports Support translation request services Set up and manage virtual sessions on Zoom and MS Teams Provide in-session support (polls, break-out rooms, technical issues, document distribution) Support scheduling, training, and analytics for Operators in Europe Contribute to post-session debriefs and process improvements for the Digital Operators team Provide support via telephone, system, and email helpdesks Work in close partnership with the client and internal account teams to put forward recommendations for process improvement Maintaining accurate data on the business's ERP system. Experience Required Administrative experience highly desirable, with the ability to juggle workload Organised, analytical, and experienced of working on multiple projects simultaneously, with exceptional attention to detail Graduate education is desirable Strong communication, both verbally and in writing Logical thinker with the ability to prioritise workload and delegate Experience using virtual meeting platforms (such as Zoom or Microsoft Teams.) Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.) Benefits 25 days holiday plus Bank Holidays + close at Xmas Private Medical Insurance Gym Allowance Cycle to work scheme Task Human App (discount on personal training, cooking session, counselling etc) Employee Assistance Program Pension Contribution 5% Life Insurance 4 x salary Annual Conference abroad Discretionary Bonus (depending on company and individual performance, (Apply online only) euros paid yearly must be in the business for 12 months) Hybrid working - 3 days in office, 2 at home Are you available immediately for maternity cover? Apply today, as we are shortlisting candidates now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Westerleigh
Memorial Advisor
Westerleigh
Memorial Advisor 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £25,799 - £27,500 per annum + Commission + Benefits Permanent Forest Park Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role Each funeral is an incredibly important one-off event for the bereaved. As a Memorial Advisor, you ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationship over time, matching back specific solutions to individual needs, from simple ideas to grand plans it s down to you to help make their wishes come true. You will be involved in a variety of tasks each day including: Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them. Developing a consistent and ethical consultative sales approach, prioritising our families needs as opposed to a hard sell. Lead and manage our commercial conversations with exceptional care. Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them. Making calls and booking appointments with families. Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, this can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree / living memorial, the plot area etc. This is not a role where you will be bound to a desk! Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created can help families to see their options visually and not just looking at a picture in a brochure. Answering the phone, actioning email enquiries and sending outbound paperwork / letters. Once all decisions have been made by the family you will be liaising with different suppliers to place orders and bring everything together, so it is co-ordinated beautifully. You will also provide the family with a breakdown of costs and process the final transactions so the ability to use basic Excel will be required. Additional responsibilities include communicating with families about memorial leases and extensions, oversee renovations and repairs to memorials, accurate record keeping. This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Consultative sales experience. Natural communicator with a flair for building relationships and providing excellent customer service. Ability to speak to people in a caring and understanding manner. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Commission from sales 32 days holiday (Includes 8 days bank holiday) pro rata Life Assurance Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Pension scheme Employee Assistance / Occupational health support Program Mindfulness App Mental Health Ambassadors The benefit we hope you ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Dec 15, 2025
Full time
Memorial Advisor 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £25,799 - £27,500 per annum + Commission + Benefits Permanent Forest Park Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role Each funeral is an incredibly important one-off event for the bereaved. As a Memorial Advisor, you ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationship over time, matching back specific solutions to individual needs, from simple ideas to grand plans it s down to you to help make their wishes come true. You will be involved in a variety of tasks each day including: Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them. Developing a consistent and ethical consultative sales approach, prioritising our families needs as opposed to a hard sell. Lead and manage our commercial conversations with exceptional care. Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them. Making calls and booking appointments with families. Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, this can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree / living memorial, the plot area etc. This is not a role where you will be bound to a desk! Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created can help families to see their options visually and not just looking at a picture in a brochure. Answering the phone, actioning email enquiries and sending outbound paperwork / letters. Once all decisions have been made by the family you will be liaising with different suppliers to place orders and bring everything together, so it is co-ordinated beautifully. You will also provide the family with a breakdown of costs and process the final transactions so the ability to use basic Excel will be required. Additional responsibilities include communicating with families about memorial leases and extensions, oversee renovations and repairs to memorials, accurate record keeping. This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Consultative sales experience. Natural communicator with a flair for building relationships and providing excellent customer service. Ability to speak to people in a caring and understanding manner. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that s fine by us. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day. What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Commission from sales 32 days holiday (Includes 8 days bank holiday) pro rata Life Assurance Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Pension scheme Employee Assistance / Occupational health support Program Mindfulness App Mental Health Ambassadors The benefit we hope you ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Joshua Robert Recruitment
Control Operator
Joshua Robert Recruitment
Job Type: Casual Control Operator Location: Devon Pay Rate: £14.66 per hour Contract: Contract Start: 15 December About the Role We are recruiting Casual Control Operators to join our team. We provide a 24/7 telecare and emergency response service to support vulnerable residents across the district. You will respond to emergency calls, support service users, and ensure the right help is sent at the right time. This role is ideal for someone who is calm under pressure, has excellent communication skills, and enjoys helping people in critical moments. Key Responsibilities Respond to emergency and routine calls calmly, efficiently, and professionally. Contact emergency services, medical professionals, or nominated contacts as required. Log all calls accurately and maintain clear records of actions taken. Respond to out-of-hours enquiries for East Devon and Teignbridge Councils. Prepare, clean, and programme telecare equipment. Support lone worker monitoring and respond to GPS device alerts. Book appointments for installations, data checks, and equipment faults. Ensure all work complies with Data Protection, safeguarding, and council policies. Maintain up-to-date knowledge of telecare equipment and attend required training. Provide a customer-focused service and uphold the council's values. Take responsibility for personal health & safety and contribute to risk management. What We're Looking For Essential GCSE-level education or equivalent experience. Strong IT skills, including Microsoft Office. Accuracy and attention to detail. Ability to stay calm during high-pressure or sensitive calls. Caring attitude and ability to support vulnerable individuals. Ability to make critical decisions using initiative. Strong teamwork and communication skills. Experience dealing with the public or vulnerable adults. Right to work in the UK. Willingness to work nights, weekends, and bank holidays. Ability to pass a Basic DBS check. Desirable Knowledge of community alarms or telecare systems. Knowledge of the local area. Experience in customer service or control room environments. Working Pattern & Conditions 24/7 rotating shifts, including nights (between 11pm-6am). High volume of telephone work with headset use. Significant computer and desk-based work. Lone working at times. Full training provided.
Dec 14, 2025
Contractor
Job Type: Casual Control Operator Location: Devon Pay Rate: £14.66 per hour Contract: Contract Start: 15 December About the Role We are recruiting Casual Control Operators to join our team. We provide a 24/7 telecare and emergency response service to support vulnerable residents across the district. You will respond to emergency calls, support service users, and ensure the right help is sent at the right time. This role is ideal for someone who is calm under pressure, has excellent communication skills, and enjoys helping people in critical moments. Key Responsibilities Respond to emergency and routine calls calmly, efficiently, and professionally. Contact emergency services, medical professionals, or nominated contacts as required. Log all calls accurately and maintain clear records of actions taken. Respond to out-of-hours enquiries for East Devon and Teignbridge Councils. Prepare, clean, and programme telecare equipment. Support lone worker monitoring and respond to GPS device alerts. Book appointments for installations, data checks, and equipment faults. Ensure all work complies with Data Protection, safeguarding, and council policies. Maintain up-to-date knowledge of telecare equipment and attend required training. Provide a customer-focused service and uphold the council's values. Take responsibility for personal health & safety and contribute to risk management. What We're Looking For Essential GCSE-level education or equivalent experience. Strong IT skills, including Microsoft Office. Accuracy and attention to detail. Ability to stay calm during high-pressure or sensitive calls. Caring attitude and ability to support vulnerable individuals. Ability to make critical decisions using initiative. Strong teamwork and communication skills. Experience dealing with the public or vulnerable adults. Right to work in the UK. Willingness to work nights, weekends, and bank holidays. Ability to pass a Basic DBS check. Desirable Knowledge of community alarms or telecare systems. Knowledge of the local area. Experience in customer service or control room environments. Working Pattern & Conditions 24/7 rotating shifts, including nights (between 11pm-6am). High volume of telephone work with headset use. Significant computer and desk-based work. Lone working at times. Full training provided.
Experis
2nd Line Support Engineer, EUC, Network, Desktop
Experis
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Dec 13, 2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Bennett and Game Recruitment LTD
Hire Desk Controller
Bennett and Game Recruitment LTD Hailsham, Sussex
Position: Hire Desk Controller Location: Hailsham, East Sussex (Hybrid working) Salary: 27,000 - 35,000 Our client, a well-established and rapidly growing plant hire company in the South-East, is seeking an experienced Hire Desk Controller to join their operations team. They are offering Hybrid working arrangement and great progression opportunities. Reporting to the Operations Manager, the successful candidate will be responsible for coordinating plant hire operations, managing bookings, and ensuring the efficient allocation of equipment to clients. Hire Desk Controller Job Overview Managing and scheduling plant hire bookings to ensure equipment availability aligns with client requirements Maintaining accurate records of plant hire, including start/return dates, job locations, and client information Liaising with site operators, drivers, and fleet managers to ensure smooth delivery and collection of equipment Preparing hire agreements, invoices, and documentation for clients and internal use Monitoring plant usage, maintenance schedules, and escalating any issues promptly Acting as the first point of contact for client queries, resolving issues efficiently Ensuring compliance with company policies, health & safety regulations, and plant hire standards Hire Desk Controller Job Requirements Previous experience in plant hire, equipment hire, or logistics coordination is highly desirable Excellent organisational and multitasking abilities Strong verbal and written communication skills Proficient in Microsoft Office and familiar with booking or fleet management systems Ability to work under pressure and prioritise multiple tasks effectively Customer-focused with high attention to detail Hire Desk Controller Salary & Benefits Salary - 27,000 - 35,000 DOE Monday - Friday (day shift) Hybrid working available On-site parking Supportive and professional working environment Opportunities for career development within a growing and reputable organisation Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Dec 13, 2025
Full time
Position: Hire Desk Controller Location: Hailsham, East Sussex (Hybrid working) Salary: 27,000 - 35,000 Our client, a well-established and rapidly growing plant hire company in the South-East, is seeking an experienced Hire Desk Controller to join their operations team. They are offering Hybrid working arrangement and great progression opportunities. Reporting to the Operations Manager, the successful candidate will be responsible for coordinating plant hire operations, managing bookings, and ensuring the efficient allocation of equipment to clients. Hire Desk Controller Job Overview Managing and scheduling plant hire bookings to ensure equipment availability aligns with client requirements Maintaining accurate records of plant hire, including start/return dates, job locations, and client information Liaising with site operators, drivers, and fleet managers to ensure smooth delivery and collection of equipment Preparing hire agreements, invoices, and documentation for clients and internal use Monitoring plant usage, maintenance schedules, and escalating any issues promptly Acting as the first point of contact for client queries, resolving issues efficiently Ensuring compliance with company policies, health & safety regulations, and plant hire standards Hire Desk Controller Job Requirements Previous experience in plant hire, equipment hire, or logistics coordination is highly desirable Excellent organisational and multitasking abilities Strong verbal and written communication skills Proficient in Microsoft Office and familiar with booking or fleet management systems Ability to work under pressure and prioritise multiple tasks effectively Customer-focused with high attention to detail Hire Desk Controller Salary & Benefits Salary - 27,000 - 35,000 DOE Monday - Friday (day shift) Hybrid working available On-site parking Supportive and professional working environment Opportunities for career development within a growing and reputable organisation Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
PDA Search & Selection
Customer Service Team Leader (backshift)
PDA Search & Selection
Position: Customer Service Team Leader (Backshift) Salary: £28,641.60 per annum Location: Glasgow Office Based Role Hours: 37.5 hours per week Shifts: Monday - Friday Shift Patterns: Between the hours of 12pm-10pm, primarily 2.00pm 10.00pm Benefits: 33 days holiday, Company pension scheme up to 5% match, BUPA (single cover) Health Insurance, retail discounts We are advertising this Customer Service Team Leader role on behalf of our client, a national leader in the facilities management space. JOB PURPOSE The Helpdesk Team Leader role is to effectively lead a team of operators, ensuring the provision of and smooth-running facilities management service to partner stores in line with agreed KPI s and SLA s. RESPONSIBILITIES Manage team daily performance ensuring action taken as required and any follow up required is carried out in a timely manner Monitor new screen and wallboard to ensure delivery of KPI s, also ensuring delivery of KPI s are prioritised above Admin duties Conduct monthly, documented, 1-2-1 s and team meetings Mentor and lead senior operators to ensure then can step up and support you in all aspects of the team leader role Conduct return to work and disciplinary meetings (disciplinary meetings can only be conducted following successful completion of the company Disciplinary and Grievance 1 training course) Assist Supervisors daily and familiarise yourself with their duties Develop and motivate team members promoting City values Reward and recognise good performance Attend field cell Meetings when possible Assist field managers with email requests and data reports Support team members to ensure individual and team KPIs are achieved To represent the Company in a professional and competent manner at all times and develop strong working relationships with key stakeholders within the organisation and partners To visibly demonstrate enthusiasm and positive behaviour QUALIFICATIONS Work towards the company qualification Disciplinary and Grievance 1 Previous experience of effectively leading a team is essential Strong PC literacy, with experience using FM & telephony systems Strong communication skills, both written and verbal Strong results focus Effective problem-solving and decision-making Able to motivate self and others Flexible approach to working hours To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
Dec 11, 2025
Full time
Position: Customer Service Team Leader (Backshift) Salary: £28,641.60 per annum Location: Glasgow Office Based Role Hours: 37.5 hours per week Shifts: Monday - Friday Shift Patterns: Between the hours of 12pm-10pm, primarily 2.00pm 10.00pm Benefits: 33 days holiday, Company pension scheme up to 5% match, BUPA (single cover) Health Insurance, retail discounts We are advertising this Customer Service Team Leader role on behalf of our client, a national leader in the facilities management space. JOB PURPOSE The Helpdesk Team Leader role is to effectively lead a team of operators, ensuring the provision of and smooth-running facilities management service to partner stores in line with agreed KPI s and SLA s. RESPONSIBILITIES Manage team daily performance ensuring action taken as required and any follow up required is carried out in a timely manner Monitor new screen and wallboard to ensure delivery of KPI s, also ensuring delivery of KPI s are prioritised above Admin duties Conduct monthly, documented, 1-2-1 s and team meetings Mentor and lead senior operators to ensure then can step up and support you in all aspects of the team leader role Conduct return to work and disciplinary meetings (disciplinary meetings can only be conducted following successful completion of the company Disciplinary and Grievance 1 training course) Assist Supervisors daily and familiarise yourself with their duties Develop and motivate team members promoting City values Reward and recognise good performance Attend field cell Meetings when possible Assist field managers with email requests and data reports Support team members to ensure individual and team KPIs are achieved To represent the Company in a professional and competent manner at all times and develop strong working relationships with key stakeholders within the organisation and partners To visibly demonstrate enthusiasm and positive behaviour QUALIFICATIONS Work towards the company qualification Disciplinary and Grievance 1 Previous experience of effectively leading a team is essential Strong PC literacy, with experience using FM & telephony systems Strong communication skills, both written and verbal Strong results focus Effective problem-solving and decision-making Able to motivate self and others Flexible approach to working hours To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
Receptionists - Careers at Sea!
London Wellness Academy Birmingham, Staffordshire
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Oct 07, 2025
Full time
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Glen Callum Associates Ltd
Branch / Depot Manager
Glen Callum Associates Ltd Stevenage, Hertfordshire
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to 45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call (phone number removed) for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Oct 03, 2025
Full time
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to 45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call (phone number removed) for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
IntaPeople
1st Line Support Engineer
IntaPeople
IT Support Operator Short-Term Temp Contract Location: Cardiff - onsite working - parking available Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am 5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you ll be doing: First point of contact for all IT support queries (via phone, portal, email, Teams) Logging and resolving Incidents and Service Requests Basic troubleshooting of hardware, software, and user access issues Creating, modifying, and deleting user accounts Supporting users with software and device setups Keeping accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite in Cardiff Able to start at short notice Start ASAP. Apply now if you re at a loose end and have experience in user support, thanks!
Oct 03, 2025
Contractor
IT Support Operator Short-Term Temp Contract Location: Cardiff - onsite working - parking available Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am 5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you ll be doing: First point of contact for all IT support queries (via phone, portal, email, Teams) Logging and resolving Incidents and Service Requests Basic troubleshooting of hardware, software, and user access issues Creating, modifying, and deleting user accounts Supporting users with software and device setups Keeping accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite in Cardiff Able to start at short notice Start ASAP. Apply now if you re at a loose end and have experience in user support, thanks!
Glen Callum Associates Automotive Ltd
Branch / Depot Manager
Glen Callum Associates Automotive Ltd Bedford, Bedfordshire
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to £45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Oct 02, 2025
Full time
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to £45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Iceland
Junior Property Management Surveyor
Iceland
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a "Junior Property Management Surveyor" to join our team. The post would suit someone with a Property or Law related degree or someone with a background in property. The role will include nationwide travel and therefore a full uk driving licence is essential. Purpose of the role Assisting with the management of portfolio Advice/Liaison to Retail Operations regarding store property matters Liaison with maintenance help desk over trading stores repair matters Liaison with car park operators over running of car parks and collection of income Liaison with store managers over property matters affecting their store Liaison with Project team advising & supporting them on property matters affecting store refit & new store programme In this role you can expect to: Store liaison: Provide interface between maintenance help desk and stores over Property related issues Property Management: To assist in the management of the Iceland property portfolio to maximise income and minimise expenditure Tenant Management : To assist in the management of the Iceland tenanted property portfolio to maximise income and recover maintenance, service charge and insurance expenditure where appropriate. Assist in the letting of void and disposal of surplus property Service charge and insurance: Assisting the Property Management Surveyors with managing the service charge and insurance budget for the trading portfolio Administration: Maintain the Property Management System for assigned responsibilities so that it is kept up to date and accurate In store taxi free phone service: To assist with the management of the taxi free phone service in stores, ensure operational functionality, manage and maximise the income stream, liaise with Projects when store refits take place to ensure continuity of service Store Parking: To assist with the management and control of store car parks where applicable through the agreement with our car park operators. Manage and maximise the income stream and identify opportunities to expand the scheme Business Advice: To provide accurate and timely advice to Retail Operations as and when required External Relationships: Maintain good relationships with external bodies, Tenants, Landlords and Local Authorities Professional Competence: Keep up to date with technical/professional advances and legislative changes in order to provide high standards of advice to Iceland by reading professional journals, attending appropriate courses You should apply if you posess: Financial acumen Computer literacy; knowledge of producing and working with spreadsheets and knowledge of databases Basic knowledge of property law & administration required What to expect from us: Collaborative environment A competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition
Sep 26, 2025
Full time
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a "Junior Property Management Surveyor" to join our team. The post would suit someone with a Property or Law related degree or someone with a background in property. The role will include nationwide travel and therefore a full uk driving licence is essential. Purpose of the role Assisting with the management of portfolio Advice/Liaison to Retail Operations regarding store property matters Liaison with maintenance help desk over trading stores repair matters Liaison with car park operators over running of car parks and collection of income Liaison with store managers over property matters affecting their store Liaison with Project team advising & supporting them on property matters affecting store refit & new store programme In this role you can expect to: Store liaison: Provide interface between maintenance help desk and stores over Property related issues Property Management: To assist in the management of the Iceland property portfolio to maximise income and minimise expenditure Tenant Management : To assist in the management of the Iceland tenanted property portfolio to maximise income and recover maintenance, service charge and insurance expenditure where appropriate. Assist in the letting of void and disposal of surplus property Service charge and insurance: Assisting the Property Management Surveyors with managing the service charge and insurance budget for the trading portfolio Administration: Maintain the Property Management System for assigned responsibilities so that it is kept up to date and accurate In store taxi free phone service: To assist with the management of the taxi free phone service in stores, ensure operational functionality, manage and maximise the income stream, liaise with Projects when store refits take place to ensure continuity of service Store Parking: To assist with the management and control of store car parks where applicable through the agreement with our car park operators. Manage and maximise the income stream and identify opportunities to expand the scheme Business Advice: To provide accurate and timely advice to Retail Operations as and when required External Relationships: Maintain good relationships with external bodies, Tenants, Landlords and Local Authorities Professional Competence: Keep up to date with technical/professional advances and legislative changes in order to provide high standards of advice to Iceland by reading professional journals, attending appropriate courses You should apply if you posess: Financial acumen Computer literacy; knowledge of producing and working with spreadsheets and knowledge of databases Basic knowledge of property law & administration required What to expect from us: Collaborative environment A competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition

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