B2B Client Account Manager Yeovil £28,000-£35000 per annum + career progression Monday - Friday Permanent Introduction Acorn by Synergie is recruiting a B2B Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and up-selling opportunities click apply for full job details
Mar 14, 2026
Full time
B2B Client Account Manager Yeovil £28,000-£35000 per annum + career progression Monday - Friday Permanent Introduction Acorn by Synergie is recruiting a B2B Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and up-selling opportunities click apply for full job details
B2B Client Account Manager Yeovil 30,000- 35000 per annum + career progression Monday - Friday Permanent Introduction Acorn by Synergie is recruiting a B2B Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and up-selling opportunities. This is an excellent opportunity for someone looking to build a long-term career in financial services, with full training and the chance to gain a nationally recognised degree. Anyone with a retail background, we want to hear from you as well. Hours & Salary Monday - Friday, 08:30am - 5pm Salary: 28,000- 35,000 per annum initially, with increases as CII qualifications are achieved Key Responsibilities Engage with customers to provide excellent service and advice Build strong, long-lasting customer relationships Identify cross-selling and up-selling opportunities while prioritising the customer journey Work towards gaining a company-funded CII professional qualification Participate in workshops, coaching, and on-the-job training About You Enjoy interacting with people and building relationships Strong problem-solving skills Experience in customer service, administration, or hospitality is desirable but not essential Ambitious, motivated, and eager to progress within the company Willing to learn and develop through industry qualifications and internal programmes Benefits 22 days holiday, increasing to 27 days with service (plus bank holidays) Access to a company-paid healthcare cash plan Company-funded CII qualification Cycle to work scheme and gym membership discounts Flexible benefits including critical illness cover, private medical insurance, and income protection Access to high street retailer discounts via reward and recognition platform Employee Assistance Programme (EAP) Employee discounts on a range of insurance products Apply Now If you're ambitious, customer-focused, and ready to start your career in financial services, apply today to join this supportive and growing team. Acorn by Synergie acts as an employment agency for permanent recruitment.
Mar 14, 2026
Full time
B2B Client Account Manager Yeovil 30,000- 35000 per annum + career progression Monday - Friday Permanent Introduction Acorn by Synergie is recruiting a B2B Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and up-selling opportunities. This is an excellent opportunity for someone looking to build a long-term career in financial services, with full training and the chance to gain a nationally recognised degree. Anyone with a retail background, we want to hear from you as well. Hours & Salary Monday - Friday, 08:30am - 5pm Salary: 28,000- 35,000 per annum initially, with increases as CII qualifications are achieved Key Responsibilities Engage with customers to provide excellent service and advice Build strong, long-lasting customer relationships Identify cross-selling and up-selling opportunities while prioritising the customer journey Work towards gaining a company-funded CII professional qualification Participate in workshops, coaching, and on-the-job training About You Enjoy interacting with people and building relationships Strong problem-solving skills Experience in customer service, administration, or hospitality is desirable but not essential Ambitious, motivated, and eager to progress within the company Willing to learn and develop through industry qualifications and internal programmes Benefits 22 days holiday, increasing to 27 days with service (plus bank holidays) Access to a company-paid healthcare cash plan Company-funded CII qualification Cycle to work scheme and gym membership discounts Flexible benefits including critical illness cover, private medical insurance, and income protection Access to high street retailer discounts via reward and recognition platform Employee Assistance Programme (EAP) Employee discounts on a range of insurance products Apply Now If you're ambitious, customer-focused, and ready to start your career in financial services, apply today to join this supportive and growing team. Acorn by Synergie acts as an employment agency for permanent recruitment.
We're excited to be recruiting a Site H&S Manager to set the standard and foster a Zero Harm By Choice culture within our production facility in Ellesmere Port! We're keen to attract an H&S individual with a shopfloor or site-oriented Manufacturing background, who adopts a multi-perspective approach to safety, encouraging colleagues to share suggestions and observations, and lead by example in helping to sustain a safe workplace. About the Role Here's an insight into the role! Engaging & Educating Coaching and mentoring Managers on their H&S responsibilities. Helping identify training needs among operational or office-based colleagues. Delivering engaging training and presentations, educating and inspiring the business. Risk & Incident Management Facilitation of risk assessments (general, specific, COSHH, DSE, manual handling, fire, machinery safety) for operations and activities on site, including converting processes (e.g., slitting, winding, packaging, material handling). We will utilise your knowledge and expertise in leading thorough incident investigations, identifying root causes and recommending preventative actions, as well as reporting incidents in a timely manner to internal and external bodies (e.g. RIDDOR where applicable), relying on data records. Management of Change Leading H&S aspects of Management of Change, ensuring risks are assessed and controlled for all significant changes, e.g. the introduction of new production machinery, processes and raw materials. Compliance and Auditing A pivotal part of your role is ensuring compliance with all statutory H&S legislation and requirements, referencing the legal register. You will also assist with internal and external H&S audits, preparing for findings, and responding to these. Benefits Company pension Life assurance Sick pay Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements We are looking for a curious and empathetic leader, an educator with humility, and an empowering communicator. You are conversant in: Implementing and maintaining H&S management systems. Carrying out risk assessments and incident investigations. Managing legal registers and overseeing outsourced specialist risk assessments (e.g., DSEAR, Water Hygiene, Fire). Familiarity with lean manufacturing principles and their integration with health and safety. We're looking for individuals who have attained NEBOSH General Certificate in Occupational Health and Safety as a minimum. Skills we're looking for: Effective translation of technical H&S information into everyday language for stakeholders at all levels. Analytical and problem-solving skills with a data-driven approach. Thorough understanding of UK Health and Safety legislation, integrating this into daily practice.
Mar 14, 2026
Full time
We're excited to be recruiting a Site H&S Manager to set the standard and foster a Zero Harm By Choice culture within our production facility in Ellesmere Port! We're keen to attract an H&S individual with a shopfloor or site-oriented Manufacturing background, who adopts a multi-perspective approach to safety, encouraging colleagues to share suggestions and observations, and lead by example in helping to sustain a safe workplace. About the Role Here's an insight into the role! Engaging & Educating Coaching and mentoring Managers on their H&S responsibilities. Helping identify training needs among operational or office-based colleagues. Delivering engaging training and presentations, educating and inspiring the business. Risk & Incident Management Facilitation of risk assessments (general, specific, COSHH, DSE, manual handling, fire, machinery safety) for operations and activities on site, including converting processes (e.g., slitting, winding, packaging, material handling). We will utilise your knowledge and expertise in leading thorough incident investigations, identifying root causes and recommending preventative actions, as well as reporting incidents in a timely manner to internal and external bodies (e.g. RIDDOR where applicable), relying on data records. Management of Change Leading H&S aspects of Management of Change, ensuring risks are assessed and controlled for all significant changes, e.g. the introduction of new production machinery, processes and raw materials. Compliance and Auditing A pivotal part of your role is ensuring compliance with all statutory H&S legislation and requirements, referencing the legal register. You will also assist with internal and external H&S audits, preparing for findings, and responding to these. Benefits Company pension Life assurance Sick pay Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements We are looking for a curious and empathetic leader, an educator with humility, and an empowering communicator. You are conversant in: Implementing and maintaining H&S management systems. Carrying out risk assessments and incident investigations. Managing legal registers and overseeing outsourced specialist risk assessments (e.g., DSEAR, Water Hygiene, Fire). Familiarity with lean manufacturing principles and their integration with health and safety. We're looking for individuals who have attained NEBOSH General Certificate in Occupational Health and Safety as a minimum. Skills we're looking for: Effective translation of technical H&S information into everyday language for stakeholders at all levels. Analytical and problem-solving skills with a data-driven approach. Thorough understanding of UK Health and Safety legislation, integrating this into daily practice.
B2B Account Manager Exeter Permanent Monday - Friday, 8.30am - 5pm 30,000 - 35,000 DOE Introduction Acorn by Synergie is currently recruiting for a B2B Account Manager with a strong background in retail or customer care management. This is an exciting opportunity to join a growing business offering excellent career progression and the opportunity to gain an on-the-job degree. With ambitious growth plans in place, our client offers genuine long-term development, where your contribution will be recognised and rewarded. anyone with a retail background, we want to hear from you as well. The Role You will be responsible for building strong relationships with new and existing B2B clients, ranging from sole traders to Managing Directors and CEOs of larger organisations. Working closely with the Manager, you will help drive business objectives and support continued company growth. Key Duties Win new business and develop long-lasting B2B client relationships. Build rapport with decision-makers across a variety of industries. Develop business through marketing, networking, community engagement, and client meetings. Identify and explore new commercial opportunities to drive growth. Take a consultative approach, understanding client needs and advising on suitable products and solutions. Cross-sell and upsell services where appropriate. Handle client queries professionally and efficiently. Support the growth of the business through proactive account management. Requirements Previous experience in B2B sales, account management, retail, or customer care management. Proven experience in winning new business. Strong communication skills and confident sales ability. Consultative approach with effective questioning and listening skills. Customer-focused mindset with a proactive, can-do attitude. Tenacious, commercially curious, and motivated to succeed. Willingness to learn and develop professionally. What We Offer Salary 28,000 - 35,000 depending on experience. Monday to Friday working hours (8.30am - 5pm). No commission structure. Opportunity to gain an on-the-job degree. Excellent career progression prospects. Interested? If you're excited about this opportunity but unsure whether it's the perfect fit, we still encourage you to apply. For more information, contact Kristy Moore at our Chippenham branch today. Acorn by Synergie acts as an employment agency for permanent recruitment.
Mar 14, 2026
Full time
B2B Account Manager Exeter Permanent Monday - Friday, 8.30am - 5pm 30,000 - 35,000 DOE Introduction Acorn by Synergie is currently recruiting for a B2B Account Manager with a strong background in retail or customer care management. This is an exciting opportunity to join a growing business offering excellent career progression and the opportunity to gain an on-the-job degree. With ambitious growth plans in place, our client offers genuine long-term development, where your contribution will be recognised and rewarded. anyone with a retail background, we want to hear from you as well. The Role You will be responsible for building strong relationships with new and existing B2B clients, ranging from sole traders to Managing Directors and CEOs of larger organisations. Working closely with the Manager, you will help drive business objectives and support continued company growth. Key Duties Win new business and develop long-lasting B2B client relationships. Build rapport with decision-makers across a variety of industries. Develop business through marketing, networking, community engagement, and client meetings. Identify and explore new commercial opportunities to drive growth. Take a consultative approach, understanding client needs and advising on suitable products and solutions. Cross-sell and upsell services where appropriate. Handle client queries professionally and efficiently. Support the growth of the business through proactive account management. Requirements Previous experience in B2B sales, account management, retail, or customer care management. Proven experience in winning new business. Strong communication skills and confident sales ability. Consultative approach with effective questioning and listening skills. Customer-focused mindset with a proactive, can-do attitude. Tenacious, commercially curious, and motivated to succeed. Willingness to learn and develop professionally. What We Offer Salary 28,000 - 35,000 depending on experience. Monday to Friday working hours (8.30am - 5pm). No commission structure. Opportunity to gain an on-the-job degree. Excellent career progression prospects. Interested? If you're excited about this opportunity but unsure whether it's the perfect fit, we still encourage you to apply. For more information, contact Kristy Moore at our Chippenham branch today. Acorn by Synergie acts as an employment agency for permanent recruitment.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Mar 14, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Mar 14, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Client and Customer Account Manager Exeter 30,000 Permanent Monday - Friday, 8.30am - 5pm One Saturday morning in three remote working Introduction Acorn by Synergie is currently recruiting for a B2B Account Manager with a strong background in retail or customer care management. This is an exciting opportunity to join a growing business offering excellent career progression and the opportunity to gain an on-the-job degree. With ambitious growth plans in place, our client offers genuine long-term development, where your contribution will be recognised and rewarded. anyone with a retail background, we want to hear from you as well. The Role You will be responsible for building strong relationships with new and existing B2B clients, ranging from sole traders to Managing Directors and CEOs of larger organisations. Working closely with the Manager, you will help drive business objectives and support continued company growth. Key Duties Win new business and develop long-lasting B2B client relationships. Build rapport with decision-makers across a variety of industries. Develop business through marketing, networking, community engagement, and client meetings. Identify and explore new commercial opportunities to drive growth. Take a consultative approach, understanding client needs and advising on suitable products and solutions. Cross-sell and upsell services where appropriate. Handle client queries professionally and efficiently. Support the growth of the business through proactive account management. Requirements Previous experience in B2B sales, account management, retail, or customer care management. Proven experience in winning new business. Strong communication skills and confident sales ability. Consultative approach with effective questioning and listening skills. Customer-focused mindset with a proactive, can-do attitude. Tenacious, commercially curious, and motivated to succeed. Willingness to learn and develop professionally. What We Offer Salary 30,000 depending on experience. Monday to Friday working hours and one sat morning in three working from home (8.30am - 5pm). No commission structure. Opportunity to gain an on-the-job degree. Excellent career progression prospects. Interested? If you're excited about this opportunity but unsure whether it's the perfect fit, we still encourage you to apply. For more information, contact Kristy Moore at our Chippenham branch today. Acorn by Synergie acts as an employment agency for permanent recruitment.
Mar 13, 2026
Full time
Client and Customer Account Manager Exeter 30,000 Permanent Monday - Friday, 8.30am - 5pm One Saturday morning in three remote working Introduction Acorn by Synergie is currently recruiting for a B2B Account Manager with a strong background in retail or customer care management. This is an exciting opportunity to join a growing business offering excellent career progression and the opportunity to gain an on-the-job degree. With ambitious growth plans in place, our client offers genuine long-term development, where your contribution will be recognised and rewarded. anyone with a retail background, we want to hear from you as well. The Role You will be responsible for building strong relationships with new and existing B2B clients, ranging from sole traders to Managing Directors and CEOs of larger organisations. Working closely with the Manager, you will help drive business objectives and support continued company growth. Key Duties Win new business and develop long-lasting B2B client relationships. Build rapport with decision-makers across a variety of industries. Develop business through marketing, networking, community engagement, and client meetings. Identify and explore new commercial opportunities to drive growth. Take a consultative approach, understanding client needs and advising on suitable products and solutions. Cross-sell and upsell services where appropriate. Handle client queries professionally and efficiently. Support the growth of the business through proactive account management. Requirements Previous experience in B2B sales, account management, retail, or customer care management. Proven experience in winning new business. Strong communication skills and confident sales ability. Consultative approach with effective questioning and listening skills. Customer-focused mindset with a proactive, can-do attitude. Tenacious, commercially curious, and motivated to succeed. Willingness to learn and develop professionally. What We Offer Salary 30,000 depending on experience. Monday to Friday working hours and one sat morning in three working from home (8.30am - 5pm). No commission structure. Opportunity to gain an on-the-job degree. Excellent career progression prospects. Interested? If you're excited about this opportunity but unsure whether it's the perfect fit, we still encourage you to apply. For more information, contact Kristy Moore at our Chippenham branch today. Acorn by Synergie acts as an employment agency for permanent recruitment.
Introduction Saab UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Role Purpose The Compensation & Benefits Specialist is responsible for supporting the design, implementation, administration, and ongoing management of the organisation's compensation and benefits programmes in the UK. The role ensures reward practices are competitive, compliant with UK legislation, aligned with business objectives, and supports the successful delivery of key HR initiatives, including the payroll transformation project. This role will be a one-year fixed term contract. Key Responsibilities: Compensation Support the development, implementation, and maintenance of salary structures, grading frameworks, and job evaluation processes. Conduct market benchmarking using salary surveys to ensure competitive and equitable pay practices. Provide analytical support for annual pay review, bonus, and incentive processes, including modelling and cost analysis. Partner with HR Business Partners and hiring managers to provide guidance on pay decisions, offers, promotions, and internal moves. Ensure pay practices comply with UK employment law and internal governance requirements. Benefits Manage the day-to-day administration of UK benefits programmes, which may include pensions, private medical insurance, life assurance, income protection, wellbeing benefits, and flexible benefits schemes. Act as the key point of contact for benefit providers and brokers, supporting renewals, negotiations, and service reviews. Support the implementation and ongoing administration of benefit policies, including discretionary benefits and allowances. Provide guidance to employees and managers on benefit offerings and eligibility. Payroll Transformation Support Support the payroll transformation project, working closely with Payroll, HR, Finance, and external vendors. Support data cleansing, parallel payroll runs, and user acceptance testing to ensure accurate reward and benefits outcomes. Assist in the development of payroll-related policies, processes, and documentation following system changes. Compliance and Governance Ensure all compensation and benefits practices are compliant with UK legislation, including HMRC requirements, auto-enrolment pension regulations, and employment law. Maintain accurate documentation, policies, and procedures related to reward programmes. Support internal and external audits relating to compensation and benefits. Data, Reporting and Analysis Maintain accurate reward data within HR and payroll systems. Produce regular and ad hoc reports on compensation and benefits metrics for HR leadership and senior stakeholders. Analyse trends and provide insights to support data-driven decision-making. Projects and Continuous Improvement Support reward-related projects, including system implementations, benefit redesigns, and policy changes. Identify opportunities to improve reward processes, employee experience, and operational efficiency. Stay up to date with UK reward trends, legislation, and best practice. Knowledge, Skills and Experience Essential: Proven experience in a Compensation & Benefits, Reward, or HR role with a strong focus on UK reward practices. Good understanding of UK employment law, HMRC requirements, and pension auto-enrolment. Strong analytical and numerical skills with the ability to interpret and present data clearly. Experience working with HR systems and payroll data. High level of accuracy and attention to detail. Ability to manage multiple priorities and meet deadlines. Desirable: Experience supporting pay reviews, bonus schemes, or job evaluation processes. Experience working with benefits brokers and external providers. Knowledge of gender pay gap and equal pay reporting. Experience in a matrix or global organisation. Qualifications CIPD qualification (Level 5 or above) or equivalent experience desirable. Degree in HR, Business, Finance, or a related field desirable. Personal Attributes Professional and discreet, with the ability to handle sensitive and confidential information. Strong stakeholder management and communication skills. Collaborative, proactive, and solution-focused. Commercially aware with a continuous improvement mindset. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Mar 13, 2026
Contractor
Introduction Saab UK is growing rapidly, with over 500 colleagues across eight sites. We bring together Swedish heritage and British expertise to drive innovation in areas such as software engineering, underwater robotics, radars, AI, and armed forces training. Joining Saab in UK means contributing to the security and resilience of society while building a career with real scope for personal and professional growth. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Role Purpose The Compensation & Benefits Specialist is responsible for supporting the design, implementation, administration, and ongoing management of the organisation's compensation and benefits programmes in the UK. The role ensures reward practices are competitive, compliant with UK legislation, aligned with business objectives, and supports the successful delivery of key HR initiatives, including the payroll transformation project. This role will be a one-year fixed term contract. Key Responsibilities: Compensation Support the development, implementation, and maintenance of salary structures, grading frameworks, and job evaluation processes. Conduct market benchmarking using salary surveys to ensure competitive and equitable pay practices. Provide analytical support for annual pay review, bonus, and incentive processes, including modelling and cost analysis. Partner with HR Business Partners and hiring managers to provide guidance on pay decisions, offers, promotions, and internal moves. Ensure pay practices comply with UK employment law and internal governance requirements. Benefits Manage the day-to-day administration of UK benefits programmes, which may include pensions, private medical insurance, life assurance, income protection, wellbeing benefits, and flexible benefits schemes. Act as the key point of contact for benefit providers and brokers, supporting renewals, negotiations, and service reviews. Support the implementation and ongoing administration of benefit policies, including discretionary benefits and allowances. Provide guidance to employees and managers on benefit offerings and eligibility. Payroll Transformation Support Support the payroll transformation project, working closely with Payroll, HR, Finance, and external vendors. Support data cleansing, parallel payroll runs, and user acceptance testing to ensure accurate reward and benefits outcomes. Assist in the development of payroll-related policies, processes, and documentation following system changes. Compliance and Governance Ensure all compensation and benefits practices are compliant with UK legislation, including HMRC requirements, auto-enrolment pension regulations, and employment law. Maintain accurate documentation, policies, and procedures related to reward programmes. Support internal and external audits relating to compensation and benefits. Data, Reporting and Analysis Maintain accurate reward data within HR and payroll systems. Produce regular and ad hoc reports on compensation and benefits metrics for HR leadership and senior stakeholders. Analyse trends and provide insights to support data-driven decision-making. Projects and Continuous Improvement Support reward-related projects, including system implementations, benefit redesigns, and policy changes. Identify opportunities to improve reward processes, employee experience, and operational efficiency. Stay up to date with UK reward trends, legislation, and best practice. Knowledge, Skills and Experience Essential: Proven experience in a Compensation & Benefits, Reward, or HR role with a strong focus on UK reward practices. Good understanding of UK employment law, HMRC requirements, and pension auto-enrolment. Strong analytical and numerical skills with the ability to interpret and present data clearly. Experience working with HR systems and payroll data. High level of accuracy and attention to detail. Ability to manage multiple priorities and meet deadlines. Desirable: Experience supporting pay reviews, bonus schemes, or job evaluation processes. Experience working with benefits brokers and external providers. Knowledge of gender pay gap and equal pay reporting. Experience in a matrix or global organisation. Qualifications CIPD qualification (Level 5 or above) or equivalent experience desirable. Degree in HR, Business, Finance, or a related field desirable. Personal Attributes Professional and discreet, with the ability to handle sensitive and confidential information. Strong stakeholder management and communication skills. Collaborative, proactive, and solution-focused. Commercially aware with a continuous improvement mindset. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Senior Customer Relations Officer 290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Mar 13, 2026
Contractor
Senior Customer Relations Officer 290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Project Manager Location: Stockport, with options for hybrid working Department: Trading Support Contract type: Permanent Hours : 35 Salary: £48,485 Job Advert Who are we? NUS is a confederation of over 440 students' unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. NUS Charity is an exciting organisation developing and championing strong students' unions. We connect our members and curate services to deliver advice, guidance and crisis support to students' unions. We provide a range of services to Students' Unions, ranging from advice and guidance, events, a large purchasing consortium to supply their shops, bars and cafes, and other commercial solutions. We are currently working to build our data solutions for Students' Unions to help build a national dataset and to support evidence based decision making. We are doing this through the expansion of existing services and introduction of a new product, NUS ID. This new work brings new thinking and we are excited to be recruiting for a Project Manager. We do professional differently. We are a progressive charity representing students' unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students' unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity. What we do Students' unions can be transformational hubs for students, staff, and wider society. NUS Charity support our member's development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students' unions - we strive to make a difference to our members. The student movement is fast-paced and sometimes challenging, but we're also a big family who support each other. What's the job? We see anti-oppression as central to our mission. Education isn't working unless it's working for everyone in our society. We're trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion. The Project Manager role is a full-time, permanent post. Your primary goal will be to project manage the successful delivery of NUS ID into Students' Unions, working towards key business objectives. You will be responsible for gathering requirements from students' unions, reviewing and validating all development, and onboarding end users. This role involves working closely with product owners to ensure development keeps to timings, reporting feedback quickly, and proposing ongoing roadmap planning and stakeholder communication. You will also agree on bespoke development strategies with each union, providing transparency into the value generated. This role provides significant opportunities for professional development, encouraging active engagement in individual and team growth activities. A key responsibility will be to initiate and maintain relationships with unions participating in the NUS ID pilot, supporting their onboarding and responding to their feedback. You will also oversee external compliance, such as DPA and GDPR, and be responsible for the UAT and QA of new developments for the NUS ID product. Additionally, you will work with unions to develop revenue streams, such as ISIC sales, and create a case study bank to share best commercial practice across the movement. Who you are The ideal candidate for this role will possess significant project management experience or a relevant qualification, coupled with a strong background in software or application development. You should be confident in account management and customer engagement, with a proven track record of working with a wide range of stakeholders-from student officers to technical teams. We are seeking someone who is not only technically and commercially astute but also deeply values-led, with a commitment to being an active part of an environment that promotes equality of opportunity. You should be an expert in project management tools and roadmapping techniques, with the ability to solve complex problems effectively using your own initiative. Strong interpersonal skills are essential; you must be assertive, persuasive, and able to command respect while maintaining political sensitivity and diplomacy. This position offers a unique opportunity to combine project management expertise with significant social impact. If you are a "completer finisher" with excellent attention to detail who thrives on delivering digital products that empower students and support unions, this role is an excellent fit. Why apply? As well as a great place to work, we offer a range of benefits including: Generous holiday entitlement (starting at 27 days per year rising with service to 30 days) Enhanced sick, maternity, paternity, shared parental and adoption pay Paid volunteer days (three days per year) Health Cash Plan and Employee Assistance Scheme Pension scheme with employer matched contributions up to 6% Cycle to Work Scheme and Childcare Allowance We aim to practice what we preach, so we're happy to offer a flexible, person-centered working environment. The normal place of work for this role is Stockport, and we are happy to consider requests for hybrid working. How to apply We're committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good. Closing date for applications is 15/03/2026 (23:59) Interviews will be held on 24/03/2026. REF-
Mar 13, 2026
Full time
Project Manager Location: Stockport, with options for hybrid working Department: Trading Support Contract type: Permanent Hours : 35 Salary: £48,485 Job Advert Who are we? NUS is a confederation of over 440 students' unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. NUS Charity is an exciting organisation developing and championing strong students' unions. We connect our members and curate services to deliver advice, guidance and crisis support to students' unions. We provide a range of services to Students' Unions, ranging from advice and guidance, events, a large purchasing consortium to supply their shops, bars and cafes, and other commercial solutions. We are currently working to build our data solutions for Students' Unions to help build a national dataset and to support evidence based decision making. We are doing this through the expansion of existing services and introduction of a new product, NUS ID. This new work brings new thinking and we are excited to be recruiting for a Project Manager. We do professional differently. We are a progressive charity representing students' unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students' unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity. What we do Students' unions can be transformational hubs for students, staff, and wider society. NUS Charity support our member's development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students' unions - we strive to make a difference to our members. The student movement is fast-paced and sometimes challenging, but we're also a big family who support each other. What's the job? We see anti-oppression as central to our mission. Education isn't working unless it's working for everyone in our society. We're trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion. The Project Manager role is a full-time, permanent post. Your primary goal will be to project manage the successful delivery of NUS ID into Students' Unions, working towards key business objectives. You will be responsible for gathering requirements from students' unions, reviewing and validating all development, and onboarding end users. This role involves working closely with product owners to ensure development keeps to timings, reporting feedback quickly, and proposing ongoing roadmap planning and stakeholder communication. You will also agree on bespoke development strategies with each union, providing transparency into the value generated. This role provides significant opportunities for professional development, encouraging active engagement in individual and team growth activities. A key responsibility will be to initiate and maintain relationships with unions participating in the NUS ID pilot, supporting their onboarding and responding to their feedback. You will also oversee external compliance, such as DPA and GDPR, and be responsible for the UAT and QA of new developments for the NUS ID product. Additionally, you will work with unions to develop revenue streams, such as ISIC sales, and create a case study bank to share best commercial practice across the movement. Who you are The ideal candidate for this role will possess significant project management experience or a relevant qualification, coupled with a strong background in software or application development. You should be confident in account management and customer engagement, with a proven track record of working with a wide range of stakeholders-from student officers to technical teams. We are seeking someone who is not only technically and commercially astute but also deeply values-led, with a commitment to being an active part of an environment that promotes equality of opportunity. You should be an expert in project management tools and roadmapping techniques, with the ability to solve complex problems effectively using your own initiative. Strong interpersonal skills are essential; you must be assertive, persuasive, and able to command respect while maintaining political sensitivity and diplomacy. This position offers a unique opportunity to combine project management expertise with significant social impact. If you are a "completer finisher" with excellent attention to detail who thrives on delivering digital products that empower students and support unions, this role is an excellent fit. Why apply? As well as a great place to work, we offer a range of benefits including: Generous holiday entitlement (starting at 27 days per year rising with service to 30 days) Enhanced sick, maternity, paternity, shared parental and adoption pay Paid volunteer days (three days per year) Health Cash Plan and Employee Assistance Scheme Pension scheme with employer matched contributions up to 6% Cycle to Work Scheme and Childcare Allowance We aim to practice what we preach, so we're happy to offer a flexible, person-centered working environment. The normal place of work for this role is Stockport, and we are happy to consider requests for hybrid working. How to apply We're committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good. Closing date for applications is 15/03/2026 (23:59) Interviews will be held on 24/03/2026. REF-
We're working exclusively with an established, global home interiors organisation currently seeking a Junior Procurement Manager to join their Supply Chain & Operations team. This is a well-regarded business within its specialist sector, known for its strong operational standards, collaborative culture, and focus on delivering high-quality products globally. This is a varied, hands-on procurement role with a strong focus on coordinating New Product Introduction (NPI) and project-based purchasing activity. It's an excellent opportunity for someone looking to develop their career in procurement and supply chain within a fast-paced, international environment, working closely with internal teams and global manufacturing partners. The Role As Junior Procurement Manager, you will be responsible for coordinating procurement activities related to new product launches and project-based orders, ensuring products are manufactured and delivered in line with agreed timelines. You will work closely with cross-functional teams including Product Management, Engineering, Quality, Customer Service, and international suppliers to ensure smooth order progression, identify risks, and support successful product launches. You will be responsible for: Managing end-to-end processing of project and new product orders, from order placement through to shipment Coordinating closely with internal stakeholders and suppliers to manage timelines, priorities, and constraints Tracking order progress including samples, tooling, first production runs, and inspections Monitoring delivery timelines, proactively identifying risks, and supporting resolution to prevent delays Maintaining accurate order and delivery data within internal systems and providing status updates to stakeholders Acting as a key procurement contact for new product and project activity across multiple departments Collaborating with international manufacturing partners to ensure deadlines and supply requirements are met Supporting supply risk assessments and contributing to mitigation planning Providing regular reporting, updates, and exception management to support operational performance Supporting process improvements, operational projects, and departmental reporting requirements Given the global nature of the organisation, the role involves regular collaboration with international suppliers and cross-functional internal teams, offering excellent exposure to end-to-end supply chain operations. About You You'll have experience in a procurement, purchasing, supply chain, order management, or operations support role, or strong administrative experience within an operational environment. You'll be highly organised, detail-focused, and proactive, with the ability to manage multiple priorities and communicate effectively with both internal stakeholders and external suppliers. You will ideally have: Experience in procurement, supply chain, purchasing, or order coordination Strong Excel skills, including pivot tables and lookup functions Excellent organisational skills and attention to detail Strong communication and stakeholder coordination abilities A proactive approach to tracking orders and managing timelines Problem-solving skills and a continuous improvement mindset The ability to work collaboratively within a team environment Experience supporting new product introduction, project coordination, or working with international suppliers would be beneficial but is not essential. Why Apply? This is a fantastic opportunity for someone looking to build or develop their career in procurement within a global organisation. You'll gain hands-on experience supporting new product launches, working with international suppliers, and contributing to critical supply chain operations. The role offers hybrid working, career development opportunities, and the chance to work within a collaborative and supportive team environment. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Mar 13, 2026
Full time
We're working exclusively with an established, global home interiors organisation currently seeking a Junior Procurement Manager to join their Supply Chain & Operations team. This is a well-regarded business within its specialist sector, known for its strong operational standards, collaborative culture, and focus on delivering high-quality products globally. This is a varied, hands-on procurement role with a strong focus on coordinating New Product Introduction (NPI) and project-based purchasing activity. It's an excellent opportunity for someone looking to develop their career in procurement and supply chain within a fast-paced, international environment, working closely with internal teams and global manufacturing partners. The Role As Junior Procurement Manager, you will be responsible for coordinating procurement activities related to new product launches and project-based orders, ensuring products are manufactured and delivered in line with agreed timelines. You will work closely with cross-functional teams including Product Management, Engineering, Quality, Customer Service, and international suppliers to ensure smooth order progression, identify risks, and support successful product launches. You will be responsible for: Managing end-to-end processing of project and new product orders, from order placement through to shipment Coordinating closely with internal stakeholders and suppliers to manage timelines, priorities, and constraints Tracking order progress including samples, tooling, first production runs, and inspections Monitoring delivery timelines, proactively identifying risks, and supporting resolution to prevent delays Maintaining accurate order and delivery data within internal systems and providing status updates to stakeholders Acting as a key procurement contact for new product and project activity across multiple departments Collaborating with international manufacturing partners to ensure deadlines and supply requirements are met Supporting supply risk assessments and contributing to mitigation planning Providing regular reporting, updates, and exception management to support operational performance Supporting process improvements, operational projects, and departmental reporting requirements Given the global nature of the organisation, the role involves regular collaboration with international suppliers and cross-functional internal teams, offering excellent exposure to end-to-end supply chain operations. About You You'll have experience in a procurement, purchasing, supply chain, order management, or operations support role, or strong administrative experience within an operational environment. You'll be highly organised, detail-focused, and proactive, with the ability to manage multiple priorities and communicate effectively with both internal stakeholders and external suppliers. You will ideally have: Experience in procurement, supply chain, purchasing, or order coordination Strong Excel skills, including pivot tables and lookup functions Excellent organisational skills and attention to detail Strong communication and stakeholder coordination abilities A proactive approach to tracking orders and managing timelines Problem-solving skills and a continuous improvement mindset The ability to work collaboratively within a team environment Experience supporting new product introduction, project coordination, or working with international suppliers would be beneficial but is not essential. Why Apply? This is a fantastic opportunity for someone looking to build or develop their career in procurement within a global organisation. You'll gain hands-on experience supporting new product launches, working with international suppliers, and contributing to critical supply chain operations. The role offers hybrid working, career development opportunities, and the chance to work within a collaborative and supportive team environment. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Senior Customer Relations Officer £290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions/solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal/external adherence to the AIG UK's complaint handling procedure/regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Mar 13, 2026
Contractor
Senior Customer Relations Officer £290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions/solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal/external adherence to the AIG UK's complaint handling procedure/regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.
Quantity Surveyor Job in London Quantity Surveyor Job in Central London for a progressive multidisciplinary construction consultancy focused on regeneration projects. This is a great opportunity to join a dynamic and growing team at the forefront of modern construction methods. You will be working on a variety of projects across residential and mixed-use for mainly private developer clients. The role offers a competitive and negotiable basic from 50,000 - 65,000 + bonus + travel + hybrid working + 27 days holiday. Established around a decade ago, this independent construction consultancy has quickly built a strong reputation for its work in delivering high-quality homes using modern methods of construction. With a team of around 100 professionals across cost and project management, they operate across a variety of residential-led sectors including affordable housing, BTR, and mixed-use schemes. This growing practice is involved in some of the capital's most ambitious regeneration projects, with developments valued up to 2.5bn. They offer a progressive and collaborative environment, with a clear route for career development and exposure to complex, high-profile schemes from feasibility through to completion. Our client is looking for Senior or project Quantity Surveyor candidates ideally with a Consultancy or Developer background. Role & Responsibilities Reporting to the Associate Director Liaising with clients and internal cost consultants and project managers delivering cost consultancy services from acquisition to final accounts Cost Control, Cost Planning, Cost Estimates and Procurement Negotiation and contract preparation Supply Chain Engagement Budget Reconciliations Cost reporting Contractor Payments. Required Skills & Experience Ideally 3+ years' experience in the UK construction industry as a Quantity Surveyor / Cost Consultant Cost Planning to final accounts Main Contractor or Consultancy background MRICS/MCIOB or working towards preferred but not essential Experienced in serving private sector clients Degree in Quantity Surveying or similar Passion for the construction industry. What you get back Salary 50,000 - 65,000 (Negotiable) Discretionary Bonus 27 days holiday + Bank Holidays Hybrid Working (typically 3 days in the office or to sites and 2 days remote working) Pension matched up to 5% Healthcare Life Assurance Mileage/Public Transport paid to sites Regular social events Support with professional industry subscriptions. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Quantity Surveyor Job in London - Your Property Recruitment Specialists (Recruiter: Oliver Charlton Job Ref: 15265)
Mar 13, 2026
Full time
Quantity Surveyor Job in London Quantity Surveyor Job in Central London for a progressive multidisciplinary construction consultancy focused on regeneration projects. This is a great opportunity to join a dynamic and growing team at the forefront of modern construction methods. You will be working on a variety of projects across residential and mixed-use for mainly private developer clients. The role offers a competitive and negotiable basic from 50,000 - 65,000 + bonus + travel + hybrid working + 27 days holiday. Established around a decade ago, this independent construction consultancy has quickly built a strong reputation for its work in delivering high-quality homes using modern methods of construction. With a team of around 100 professionals across cost and project management, they operate across a variety of residential-led sectors including affordable housing, BTR, and mixed-use schemes. This growing practice is involved in some of the capital's most ambitious regeneration projects, with developments valued up to 2.5bn. They offer a progressive and collaborative environment, with a clear route for career development and exposure to complex, high-profile schemes from feasibility through to completion. Our client is looking for Senior or project Quantity Surveyor candidates ideally with a Consultancy or Developer background. Role & Responsibilities Reporting to the Associate Director Liaising with clients and internal cost consultants and project managers delivering cost consultancy services from acquisition to final accounts Cost Control, Cost Planning, Cost Estimates and Procurement Negotiation and contract preparation Supply Chain Engagement Budget Reconciliations Cost reporting Contractor Payments. Required Skills & Experience Ideally 3+ years' experience in the UK construction industry as a Quantity Surveyor / Cost Consultant Cost Planning to final accounts Main Contractor or Consultancy background MRICS/MCIOB or working towards preferred but not essential Experienced in serving private sector clients Degree in Quantity Surveying or similar Passion for the construction industry. What you get back Salary 50,000 - 65,000 (Negotiable) Discretionary Bonus 27 days holiday + Bank Holidays Hybrid Working (typically 3 days in the office or to sites and 2 days remote working) Pension matched up to 5% Healthcare Life Assurance Mileage/Public Transport paid to sites Regular social events Support with professional industry subscriptions. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Quantity Surveyor Job in London - Your Property Recruitment Specialists (Recruiter: Oliver Charlton Job Ref: 15265)
Energy Account Manager Birmingham (Hybrid - 2 days in office) Full-time (Monday-Friday) Salary: 25,000 - 28,000 (depending on experience) A growing, purpose-driven utilities organisation is looking for an experienced Energy Account Manager to join its Customer Operations team, managing key B2B clients and delivering outstanding service. The Role: Act as the main contact for strategic B2B customers and partners Manage queries end-to-end, ensuring timely resolution Collaborate across teams to deliver a seamless customer experience Produce regular customer reports and insights Lead client review meetings and maintain strong relationships What We're Looking For B2B customer service or account management experience within the Energy industry Strong stakeholder management and communication skills Highly organised, able to manage multiple priorities Confident using Excel What's in it for you? Hybrid working Collaborative, supportive team and culture Opportunity to work with high-value clients and make an impact Play a key role in shaping and improving customer experience Get in touch with VIQU Energy for a private discussion about this role. You can also contact Lily Moore directly through our website. Referral Bonus: Have someone in mind for this position? We offer rewards of up to 1,000 for successful introductions (T&Cs apply). To stay up to date with the latest industry opportunities, Energy online.
Mar 13, 2026
Full time
Energy Account Manager Birmingham (Hybrid - 2 days in office) Full-time (Monday-Friday) Salary: 25,000 - 28,000 (depending on experience) A growing, purpose-driven utilities organisation is looking for an experienced Energy Account Manager to join its Customer Operations team, managing key B2B clients and delivering outstanding service. The Role: Act as the main contact for strategic B2B customers and partners Manage queries end-to-end, ensuring timely resolution Collaborate across teams to deliver a seamless customer experience Produce regular customer reports and insights Lead client review meetings and maintain strong relationships What We're Looking For B2B customer service or account management experience within the Energy industry Strong stakeholder management and communication skills Highly organised, able to manage multiple priorities Confident using Excel What's in it for you? Hybrid working Collaborative, supportive team and culture Opportunity to work with high-value clients and make an impact Play a key role in shaping and improving customer experience Get in touch with VIQU Energy for a private discussion about this role. You can also contact Lily Moore directly through our website. Referral Bonus: Have someone in mind for this position? We offer rewards of up to 1,000 for successful introductions (T&Cs apply). To stay up to date with the latest industry opportunities, Energy online.
Technical Buyer Poole £43,000 + Benefits An established international manufacturing organisation is seeking a Technical Buyer to join its Supply Chain function in Poole. Rubicon s client operates within a technically complex, engineering-led environment and has a long-standing history of designing and producing high-value products for global markets. This role plays a key part in supporting manufacturing and engineering teams through a robust, commercially effective supply chain. This is a hands-on, commercially focused position, suited to a Technical Buyer who enjoys working closely with engineers, operations teams, and suppliers to source complex components, manage commercial relationships, and ensure continuity of supply. As a Technical Buyer, you will benefit from: 25 days annual leave + BH Private Medical Insurance Up to 8% company pension contribution Enhanced Maternity/paternity/adoption leave Company sick pay Electric vehicle scheme Cycle to work scheme Death in Service Mental health & well-being support Long service awards Christmas closure As Technical Buyer, your responsibilities will include: Sourcing and procuring technical components, materials, and assemblies in line with engineering specifications. Negotiating pricing, lead times, commercial terms, and supplier agreements . Building and maintaining strong supplier relationships, including supplier visits and performance reviews . Acting as a key link between suppliers, engineering, manufacturing, and internal stakeholders . Supporting new product introduction (NPI) and engineering change activities. Identifying and delivering cost-saving and value engineering initiatives . Managing supplier risk relating to capacity, quality, and continuity of supply . Maintaining accurate purchasing data (pricing, lead times, MOQ) within ERP/MRP systems . Forecasting material demand and price trends to support planning and budgeting. Managing stock levels in line with lean and inventory optimisation principles . Reviewing and managing slow-moving or obsolete stock . Deputising for the Purchasing & Supply Manager when required. As Technical Buyer, your experience will include: Previous experience in a purchasing or supply chain role within an engineering or manufacturing environment. Strong understanding of engineering drawings and subcontract processes . Experience sourcing and buying technical or engineered components . Exposure to assembly lines, forecasting, and stock turn management . Proven ability to negotiate with suppliers and manage commercial relationships. Strong analytical skills with the ability to interpret data and support decision-making. Hands-on experience using ERP/MRP systems and Microsoft Office. Excellent communication and stakeholder management skills. Desirable: CIPS qualification or working towards. Experience within hydraulics, mechanical engineering, or similar technical sectors. Personal attributes: Highly organised with the ability to manage a varied workload. Proactive, commercially minded, and self-motivated. A collaborative team player with a practical, problem-solving approach. Comfortable working under pressure and to tight deadlines. Detail-oriented with a strong commitment to accuracy and quality. If you re a technically astute Buyer looking to make a real impact within a global engineering organisation, we d love to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.
Mar 13, 2026
Full time
Technical Buyer Poole £43,000 + Benefits An established international manufacturing organisation is seeking a Technical Buyer to join its Supply Chain function in Poole. Rubicon s client operates within a technically complex, engineering-led environment and has a long-standing history of designing and producing high-value products for global markets. This role plays a key part in supporting manufacturing and engineering teams through a robust, commercially effective supply chain. This is a hands-on, commercially focused position, suited to a Technical Buyer who enjoys working closely with engineers, operations teams, and suppliers to source complex components, manage commercial relationships, and ensure continuity of supply. As a Technical Buyer, you will benefit from: 25 days annual leave + BH Private Medical Insurance Up to 8% company pension contribution Enhanced Maternity/paternity/adoption leave Company sick pay Electric vehicle scheme Cycle to work scheme Death in Service Mental health & well-being support Long service awards Christmas closure As Technical Buyer, your responsibilities will include: Sourcing and procuring technical components, materials, and assemblies in line with engineering specifications. Negotiating pricing, lead times, commercial terms, and supplier agreements . Building and maintaining strong supplier relationships, including supplier visits and performance reviews . Acting as a key link between suppliers, engineering, manufacturing, and internal stakeholders . Supporting new product introduction (NPI) and engineering change activities. Identifying and delivering cost-saving and value engineering initiatives . Managing supplier risk relating to capacity, quality, and continuity of supply . Maintaining accurate purchasing data (pricing, lead times, MOQ) within ERP/MRP systems . Forecasting material demand and price trends to support planning and budgeting. Managing stock levels in line with lean and inventory optimisation principles . Reviewing and managing slow-moving or obsolete stock . Deputising for the Purchasing & Supply Manager when required. As Technical Buyer, your experience will include: Previous experience in a purchasing or supply chain role within an engineering or manufacturing environment. Strong understanding of engineering drawings and subcontract processes . Experience sourcing and buying technical or engineered components . Exposure to assembly lines, forecasting, and stock turn management . Proven ability to negotiate with suppliers and manage commercial relationships. Strong analytical skills with the ability to interpret data and support decision-making. Hands-on experience using ERP/MRP systems and Microsoft Office. Excellent communication and stakeholder management skills. Desirable: CIPS qualification or working towards. Experience within hydraulics, mechanical engineering, or similar technical sectors. Personal attributes: Highly organised with the ability to manage a varied workload. Proactive, commercially minded, and self-motivated. A collaborative team player with a practical, problem-solving approach. Comfortable working under pressure and to tight deadlines. Detail-oriented with a strong commitment to accuracy and quality. If you re a technically astute Buyer looking to make a real impact within a global engineering organisation, we d love to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.
Project Quantity Surveyor Job in Central London Project Quantity Surveyor Job now available. Join a forward-thinking construction consultancy working across high-profile residential and mixed-use developments in London. This is a great opportunity for a driven Quantity Surveyor to take ownership of exciting projects while enjoying hybrid flexibility and a supportive professional environment. They're a progressive cost and project management practice recognised for its collaborative approach, technical expertise, and commitment to modern methods of construction. The team partners with leading developers, investors, and contractors to deliver outstanding results across the built environment. With a reputation for innovation and quality, the firm offers an excellent platform for career progression and continuous learning. Role & Responsibilities Reporting to the Associate Director Liaising with clients and internal cost consultants and project managers delivering cost consultancy services from acquisition to final accounts Providing Cost Control, Cost Planning, Cost Estimates and Procurement advice Leading negotiation and contract preparation Engaging with the supply chain to support procurement strategies Carrying out budget reconciliations and cost reporting throughout project lifecycles Administering contractor payments and ensuring commercial compliance Conducting value engineering and supporting risk assessments. Required Skills & Experience Ideally 3+ years' experience in the UK construction industry as a Quantity Surveyor / Cost Consultant Experience across all stages from cost planning to final accounts Main Contractor or Consultancy background MRICS/MCIOB or working towards preferred but not essential Experienced in serving private sector clients Degree in Quantity Surveying or similar Passion for the construction industry and a collaborative mindset. What you get back Salary 50,000 - 65,000 DOE Discretionary Bonus 27 days holiday + Bank Holidays Hybrid Working (typically 3 days in the office or on sites, 2 days remote) Pension matched up to 5% Healthcare Life Assurance Mileage/Public Transport paid to sites Regular social events Support with professional industry subscriptions. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. See website for full terms & conditions.
Mar 13, 2026
Full time
Project Quantity Surveyor Job in Central London Project Quantity Surveyor Job now available. Join a forward-thinking construction consultancy working across high-profile residential and mixed-use developments in London. This is a great opportunity for a driven Quantity Surveyor to take ownership of exciting projects while enjoying hybrid flexibility and a supportive professional environment. They're a progressive cost and project management practice recognised for its collaborative approach, technical expertise, and commitment to modern methods of construction. The team partners with leading developers, investors, and contractors to deliver outstanding results across the built environment. With a reputation for innovation and quality, the firm offers an excellent platform for career progression and continuous learning. Role & Responsibilities Reporting to the Associate Director Liaising with clients and internal cost consultants and project managers delivering cost consultancy services from acquisition to final accounts Providing Cost Control, Cost Planning, Cost Estimates and Procurement advice Leading negotiation and contract preparation Engaging with the supply chain to support procurement strategies Carrying out budget reconciliations and cost reporting throughout project lifecycles Administering contractor payments and ensuring commercial compliance Conducting value engineering and supporting risk assessments. Required Skills & Experience Ideally 3+ years' experience in the UK construction industry as a Quantity Surveyor / Cost Consultant Experience across all stages from cost planning to final accounts Main Contractor or Consultancy background MRICS/MCIOB or working towards preferred but not essential Experienced in serving private sector clients Degree in Quantity Surveying or similar Passion for the construction industry and a collaborative mindset. What you get back Salary 50,000 - 65,000 DOE Discretionary Bonus 27 days holiday + Bank Holidays Hybrid Working (typically 3 days in the office or on sites, 2 days remote) Pension matched up to 5% Healthcare Life Assurance Mileage/Public Transport paid to sites Regular social events Support with professional industry subscriptions. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. See website for full terms & conditions.
Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills & Employment and Health, Children & Young Londoners. About the team The Skills & Employment Unit is responsible for overseeing adult skills delivery in London following delegation of the Adult Skills Fund from the DfE to the Greater London Authority in 2019 and the introduction of Skills Bootcamps in 2022. The Skills & Employment Unit's Funding Policy & Systems Team is responsible for data collection and processing related to London's adult education and skills programmes and produces a range of data products to support delivery of the Mayor's priorities in this area. About the role Sitting in the wider Funding Policy & Systems Team, the role will lead and support a small team of data analysts to deliver software and data systems to manage our adult skills programmes. Working mainly in PostgreSQL and Python, alongside Microsoft Office Suite and PowerBI, the role will involve implementing change controls through updated code, using our tools to produce new reports, investigation and implementation of new technologies, designing and implementing quality assurance tests, reviewing the work of colleagues and helping with training. This is a hybrid working opportunity. The team is based at 169 Union Street, SE1 0LL. What your day will look like: Support the team to deliver software and data systems to collect, store and process programme data and to deliver services and data products required to manage skills programmes and pay providers. Design new and adapt existing data solutions to meet programme needs. Implement a robust approach to testing and quality assurance for all software changes prior to release. Investigate data processing requirements for new programmes and data collections. Review workflows and adjust priorities to ensure deadlines are met. Provide analysis and data processing required to operate key business processes or develop policy, including support for the ASF and Bootcamps data publication, London Learner Survey and evaluation programmes and wider skills programmes as necessary; and provide ad hoc analysis, incorporating statistically robust methodology as needed, working with policy and delivery colleagues, to help ensure ASF funding can best support the Mayor's priorities. Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Ability to read and understand python and SQL code (or similar languages with demonstrated ability to learn new programming languages), and set up and support others to use the appropriate environments and tools. Ability to use version control tools such as GitHub to review code and provide feedback to developers. Strong proficiency in analysing data and building reproducible processes using code. Ability to review code and provide feedback in a constructive manner. Ability to explain technical issues to non-technical colleagues. A knowledge of adult skills programmes and the national data collection system and key dataset, the Individualised Learner Record, or demonstrated ability to learn new programmes and datasets quickly. Behavioural competencies Research and analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 indicators of effective performance: Expands networks to gain new information sources for research and policy development Identifies and implements methods to ensure intelligence is of a high quality Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights Tailors research investment in line with likely impact for Londoners and policy priorities Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders Problem solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 indicators of effective performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance: Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Stakeholder focus is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 2 indicators of effective performance: Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners Planning and organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Phil Vabulas would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Is this role eligible for sponsorship? This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates . click apply for full job details
Mar 13, 2026
Full time
Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills & Employment and Health, Children & Young Londoners. About the team The Skills & Employment Unit is responsible for overseeing adult skills delivery in London following delegation of the Adult Skills Fund from the DfE to the Greater London Authority in 2019 and the introduction of Skills Bootcamps in 2022. The Skills & Employment Unit's Funding Policy & Systems Team is responsible for data collection and processing related to London's adult education and skills programmes and produces a range of data products to support delivery of the Mayor's priorities in this area. About the role Sitting in the wider Funding Policy & Systems Team, the role will lead and support a small team of data analysts to deliver software and data systems to manage our adult skills programmes. Working mainly in PostgreSQL and Python, alongside Microsoft Office Suite and PowerBI, the role will involve implementing change controls through updated code, using our tools to produce new reports, investigation and implementation of new technologies, designing and implementing quality assurance tests, reviewing the work of colleagues and helping with training. This is a hybrid working opportunity. The team is based at 169 Union Street, SE1 0LL. What your day will look like: Support the team to deliver software and data systems to collect, store and process programme data and to deliver services and data products required to manage skills programmes and pay providers. Design new and adapt existing data solutions to meet programme needs. Implement a robust approach to testing and quality assurance for all software changes prior to release. Investigate data processing requirements for new programmes and data collections. Review workflows and adjust priorities to ensure deadlines are met. Provide analysis and data processing required to operate key business processes or develop policy, including support for the ASF and Bootcamps data publication, London Learner Survey and evaluation programmes and wider skills programmes as necessary; and provide ad hoc analysis, incorporating statistically robust methodology as needed, working with policy and delivery colleagues, to help ensure ASF funding can best support the Mayor's priorities. Skills, knowledge and experience: To be considered for the role you must meet the following essential criteria: Ability to read and understand python and SQL code (or similar languages with demonstrated ability to learn new programming languages), and set up and support others to use the appropriate environments and tools. Ability to use version control tools such as GitHub to review code and provide feedback to developers. Strong proficiency in analysing data and building reproducible processes using code. Ability to review code and provide feedback in a constructive manner. Ability to explain technical issues to non-technical colleagues. A knowledge of adult skills programmes and the national data collection system and key dataset, the Individualised Learner Record, or demonstrated ability to learn new programmes and datasets quickly. Behavioural competencies Research and analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 indicators of effective performance: Expands networks to gain new information sources for research and policy development Identifies and implements methods to ensure intelligence is of a high quality Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights Tailors research investment in line with likely impact for Londoners and policy priorities Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders Problem solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 indicators of effective performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators of effective performance: Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Communicating and influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance: Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Stakeholder focus is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 2 indicators of effective performance: Seeks to understand requirements, gathering extra information when needs are not clear Presents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the GLA's service to Londoners Planning and organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Phil Vabulas would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Is this role eligible for sponsorship? This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates . click apply for full job details
We're working exclusively with an established, global home interiors organisation currently seeking a Junior Procurement Manager to join their Supply Chain & Operations team on a 12 month contract. This is a well-regarded business within its specialist sector, known for its strong operational standards, collaborative culture, and focus on delivering high-quality products globally. This is a varied, hands-on procurement role with a strong focus on coordinating New Product Introduction (NPI) and project-based purchasing activity. It's an excellent opportunity for someone looking to develop their career in procurement and supply chain within a fast-paced, international environment, working closely with internal teams and global manufacturing partners. The Role As Junior Procurement Manager, you will be responsible for coordinating procurement activities related to new product launches and project-based orders, ensuring products are manufactured and delivered in line with agreed timelines. You will work closely with cross-functional teams including Product Management, Engineering, Quality, Customer Service, and international suppliers to ensure smooth order progression, identify risks, and support successful product launches. You will be responsible for: Managing end-to-end processing of project and new product orders, from order placement through to shipment Coordinating closely with internal stakeholders and suppliers to manage timelines, priorities, and constraints Tracking order progress including samples, tooling, first production runs, and inspections Monitoring delivery timelines, proactively identifying risks, and supporting resolution to prevent delays Maintaining accurate order and delivery data within internal systems and providing status updates to stakeholders Acting as a key procurement contact for new product and project activity across multiple departments Collaborating with international manufacturing partners to ensure deadlines and supply requirements are met Supporting supply risk assessments and contributing to mitigation planning Providing regular reporting, updates, and exception management to support operational performance Supporting process improvements, operational projects, and departmental reporting requirements Given the global nature of the organisation, the role involves regular collaboration with international suppliers and cross-functional internal teams, offering excellent exposure to end-to-end supply chain operations. About You You'll have experience in a procurement, purchasing, supply chain, order management, or operations support role, or strong administrative experience within an operational environment. You'll be highly organised, detail-focused, and proactive, with the ability to manage multiple priorities and communicate effectively with both internal stakeholders and external suppliers. You will ideally have: Experience in procurement, supply chain, purchasing, or order coordination Strong Excel skills, including pivot tables and lookup functions Excellent organisational skills and attention to detail Strong communication and stakeholder coordination abilities A proactive approach to tracking orders and managing timelines Problem-solving skills and a continuous improvement mindset The ability to work collaboratively within a team environment Experience supporting new product introduction, project coordination, or working with international suppliers would be beneficial but is not essential. Why Apply? This is a fantastic opportunity for someone looking to build or develop their career in procurement within a global organisation. You'll gain hands-on experience supporting new product launches, working with international suppliers, and contributing to critical supply chain operations. The role offers hybrid working, career development opportunities, and the chance to work within a collaborative and supportive team environment. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Mar 12, 2026
Full time
We're working exclusively with an established, global home interiors organisation currently seeking a Junior Procurement Manager to join their Supply Chain & Operations team on a 12 month contract. This is a well-regarded business within its specialist sector, known for its strong operational standards, collaborative culture, and focus on delivering high-quality products globally. This is a varied, hands-on procurement role with a strong focus on coordinating New Product Introduction (NPI) and project-based purchasing activity. It's an excellent opportunity for someone looking to develop their career in procurement and supply chain within a fast-paced, international environment, working closely with internal teams and global manufacturing partners. The Role As Junior Procurement Manager, you will be responsible for coordinating procurement activities related to new product launches and project-based orders, ensuring products are manufactured and delivered in line with agreed timelines. You will work closely with cross-functional teams including Product Management, Engineering, Quality, Customer Service, and international suppliers to ensure smooth order progression, identify risks, and support successful product launches. You will be responsible for: Managing end-to-end processing of project and new product orders, from order placement through to shipment Coordinating closely with internal stakeholders and suppliers to manage timelines, priorities, and constraints Tracking order progress including samples, tooling, first production runs, and inspections Monitoring delivery timelines, proactively identifying risks, and supporting resolution to prevent delays Maintaining accurate order and delivery data within internal systems and providing status updates to stakeholders Acting as a key procurement contact for new product and project activity across multiple departments Collaborating with international manufacturing partners to ensure deadlines and supply requirements are met Supporting supply risk assessments and contributing to mitigation planning Providing regular reporting, updates, and exception management to support operational performance Supporting process improvements, operational projects, and departmental reporting requirements Given the global nature of the organisation, the role involves regular collaboration with international suppliers and cross-functional internal teams, offering excellent exposure to end-to-end supply chain operations. About You You'll have experience in a procurement, purchasing, supply chain, order management, or operations support role, or strong administrative experience within an operational environment. You'll be highly organised, detail-focused, and proactive, with the ability to manage multiple priorities and communicate effectively with both internal stakeholders and external suppliers. You will ideally have: Experience in procurement, supply chain, purchasing, or order coordination Strong Excel skills, including pivot tables and lookup functions Excellent organisational skills and attention to detail Strong communication and stakeholder coordination abilities A proactive approach to tracking orders and managing timelines Problem-solving skills and a continuous improvement mindset The ability to work collaboratively within a team environment Experience supporting new product introduction, project coordination, or working with international suppliers would be beneficial but is not essential. Why Apply? This is a fantastic opportunity for someone looking to build or develop their career in procurement within a global organisation. You'll gain hands-on experience supporting new product launches, working with international suppliers, and contributing to critical supply chain operations. The role offers hybrid working, career development opportunities, and the chance to work within a collaborative and supportive team environment. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Kentown Family Support Worker £24,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave. To Cover East Lancashire Rainbow Trust Children s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need. About the role: We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Kentown Team. Reporting to the Family Support Manager of the Kentown Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact. What we re looking for: An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care. A warm, inclusive approach to achieving goals quickly and correctly. Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines. Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice) A persuasive and open communicator , you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates A practical knowledge of diversity issues affecting children, young people, and their families aware that being responsive to others needs and concerns, is essential. What we offer: We have a range of fantastic benefits that we offer our employees, this includes. Flexible working hours to balance home and working life 25 days of annual leave plus public holidays rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time) Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Company car for front line care posts Access to the Blue Light Card Scheme, and other rewards and discounts Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year Pension scheme where we contribute 5% of your salary and you contribute at least 3% The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping Robust training and development programmes to support your learning and growth We have a range of fantastic benefits that we offer our employees. If you d like to find out more about these benefits and working with us, please visit our website. We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation. Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months , including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play. The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year. About us: Rainbow Trust Children s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that. How to apply: To apply please visit our website via the link and apply online. Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful. There will be a requirement for flexible working and a full current driver s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Mar 12, 2026
Full time
Kentown Family Support Worker £24,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave. To Cover East Lancashire Rainbow Trust Children s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need. About the role: We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Kentown Team. Reporting to the Family Support Manager of the Kentown Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact. What we re looking for: An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care. A warm, inclusive approach to achieving goals quickly and correctly. Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines. Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice) A persuasive and open communicator , you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates A practical knowledge of diversity issues affecting children, young people, and their families aware that being responsive to others needs and concerns, is essential. What we offer: We have a range of fantastic benefits that we offer our employees, this includes. Flexible working hours to balance home and working life 25 days of annual leave plus public holidays rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time) Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Company car for front line care posts Access to the Blue Light Card Scheme, and other rewards and discounts Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year Pension scheme where we contribute 5% of your salary and you contribute at least 3% The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping Robust training and development programmes to support your learning and growth We have a range of fantastic benefits that we offer our employees. If you d like to find out more about these benefits and working with us, please visit our website. We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation. Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months , including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play. The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year. About us: Rainbow Trust Children s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that. How to apply: To apply please visit our website via the link and apply online. Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful. There will be a requirement for flexible working and a full current driver s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Retail Showroom Manager Company: TWC Home Improvements Location: Millets Farm, Oxfordshire Working Hours: Wednesday - Sunday, 9:00 AM - 5:00 PM About Us TWC Home Improvements is a growing home improvement company specialising in high-quality windows, doors, and living spaces. We pride ourselves on providing excellent customer service and helping homeowners transform their properties with stylish, energy-efficient solutions. The Role We are looking for a friendly, approachable, and well-presented Showroom Manager to run our showroom at Millets Farm in Oxfordshire. You will be the first point of contact for visitors, creating a welcoming environment where customers feel comfortable browsing while also ensuring opportunities are captured by booking appointments for our sales team. This role requires the right balance between allowing customers space to explore our products and engaging with them at the right moment to understand their needs and generate qualified leads. Key Responsibilities Managing the day-to-day running of the showroom Welcoming and engaging with customers visiting the showroom Providing information and guidance on our windows, doors, and living space products Booking qualified appointments for our sales representatives Maintaining a clean, professional, and inviting showroom environment Working towards and achieving lead-generation targets Building strong product knowledge to confidently assist customers About You Friendly, approachable, and confident speaking with customers Smart and professional in presentation Able to balance customer browsing time with proactive engagement Motivated by targets and results Previous face-to-face customer service or sales experience is desirable but not essential Willingness to learn - full training will be provided, though an interest in developing strong product knowledge is important What We Offer Full product and role training A supportive and growing company environment The opportunity to play a key role in generating new business A structured working schedule (Wednesday-Sunday) If you enjoy working with people, take pride in presentation, and want to be part of a growing home improvement business, we would love to hear from you. To apply: Please send your CV and a short introduction explaining why you would be a great fit for the role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mar 12, 2026
Full time
Retail Showroom Manager Company: TWC Home Improvements Location: Millets Farm, Oxfordshire Working Hours: Wednesday - Sunday, 9:00 AM - 5:00 PM About Us TWC Home Improvements is a growing home improvement company specialising in high-quality windows, doors, and living spaces. We pride ourselves on providing excellent customer service and helping homeowners transform their properties with stylish, energy-efficient solutions. The Role We are looking for a friendly, approachable, and well-presented Showroom Manager to run our showroom at Millets Farm in Oxfordshire. You will be the first point of contact for visitors, creating a welcoming environment where customers feel comfortable browsing while also ensuring opportunities are captured by booking appointments for our sales team. This role requires the right balance between allowing customers space to explore our products and engaging with them at the right moment to understand their needs and generate qualified leads. Key Responsibilities Managing the day-to-day running of the showroom Welcoming and engaging with customers visiting the showroom Providing information and guidance on our windows, doors, and living space products Booking qualified appointments for our sales representatives Maintaining a clean, professional, and inviting showroom environment Working towards and achieving lead-generation targets Building strong product knowledge to confidently assist customers About You Friendly, approachable, and confident speaking with customers Smart and professional in presentation Able to balance customer browsing time with proactive engagement Motivated by targets and results Previous face-to-face customer service or sales experience is desirable but not essential Willingness to learn - full training will be provided, though an interest in developing strong product knowledge is important What We Offer Full product and role training A supportive and growing company environment The opportunity to play a key role in generating new business A structured working schedule (Wednesday-Sunday) If you enjoy working with people, take pride in presentation, and want to be part of a growing home improvement business, we would love to hear from you. To apply: Please send your CV and a short introduction explaining why you would be a great fit for the role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
