8 jobs found

Our client is a well-established supplier of high-quality automotive tools, workshop equipment and specialist technical products for the UK trade market. Known for their reliability, technical expertise, and excellent customer support, they operate a dedicated Service Centre that ensures the performance and longevity of their products. Following recent relocation to Wellingborough, an exciting opportunity has arisen for a Workshop Engineer (Service Centre Technician) to join their growing Service Centre team. This is a hands-on, technical role offering long-term career potential in a supportive environment.Reporting to the Service Centre Manager, the Workshop Engineer will handle customer returns, carry out product repairs, and provide technical support across a range of branded and outsourced products. The role involves assessing, repairing, refurbishing, and processing equipment to high standards, while liaising with both customers and suppliers. Overview Process customer returns accurately, efficiently, and in a timely manner. Handle warranty and non-warranty repairs, issuing replacements as required. Liaise with suppliers regarding warranty and non-warranty returns. Assess products, prepare quotations, and carry out technical repairs. Inspect and recondition products through the internal recycling scheme. Collaborate with the Product Department on new product launches, including testing, quality review, spares requirements, manual proofing, and warranty processes. Maintain and develop processes to support efficient departmental workflow. Communicate with customers via phone and email regarding technical queries and quotations. Maintain a clean and safe working environment, adhering to Health & Safety policies and using appropriate PPE. Safely undertake manual handling tasks using pallet trucks and other mechanical handling equipment. Requirements Technically minded, ideally with experience repairing tools or equipment. Candidates with technical experience from other industries will also be considered. Strong verbal and written communication skills. Reliable with a proven track record of attendance and dependability. Able to prioritise and manage workload effectively. Proactive, detail-oriented, and comfortable in a hands-on, fast-paced environment. Salary and benefits £32,000 - £35,000, dependent on experience Hours: 8:30am - 5:00pm (1-hour lunch) 25 days holiday + bank holidays Healthcare benefits Company sick pay scheme Opportunities for training and career development Supportive working environment with long-term progression potentia Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

Diagnostic Technician We're offering an exciting opportunity for a skilled and qualified Diagnostic Technician to join our high-performing aftersales team. You'll work in a progressive workshop environment with state-of-the-art facilities, a supportive team, and ongoing manufacturer training to keep you at the top of your game. You can progress to Master Technician at this top 10 UK Business. If you have diagnostic experience - or the ambition to develop into a specialist role - we'd love to hear from you. Basic Salary of Circa £37,500 Plus a Bonus taking you to £45,000 Plus. Good Working Hours and Days, and only one in 3 Saturdays (if min efficiency is hit) The Role You will carry out a wide range of service, diagnostic, warranty, and repair work to the highest standards, including: Complex vehicle diagnostics and fault-finding Warranty repairs and routine servicing EV work (if qualified) and hydraulic repairs Using advanced diagnostic tools and software to resolve hard-to-find issues Working in line with the manufacturer and safety standards Supporting and mentoring Apprentice Technicians where required Requirements NVQ Level 3 in Motor Vehicle Technology / Light Vehicle Maintenance (IMI or City & Guilds, or equivalent) A recognised diagnostic qualification is preferred Previous experience as a Diagnostic Technician, Strong teamwork skills and commitment to safety and quality Interest in ongoing training and career progression You'll carry out a range of complex diagnostic, warranty and repair work. You'll complete EV work (if qualified) and hydraulic repairs safely and efficiently, working in line with manufacturer standards. You'll use your expertise in diagnostic tools and software to identify and resolve hard-to-find issues. You'll assist Apprentice Technicians with development where needed. What's on Offer Exclusive staff discounts on parts, servicing, and more Generous pension contributions 25 days' holiday (rising with service) + bank holidays Discount portal with hundreds of offers Enhanced family leave policies Employee Assistance Programme & Health Cash Plan Toolbox insurance Full access to technical, EV, and manufacturer training programmes Clear progression opportunities within a forward-thinking employer If you're looking to grow your career with a supportive, modern workshop that invests in its people, apply today to explore this opportunity further.

The Company Our client is a specialist Engineering company due to growth they now require a Welding Inspector. The Role Review and issue work instructions, where required in support of the projects and service co-ordinator, to required timetables in a manner which is clear to recipients and meets agreed customer specifications, internal standards and legal requirements. To review and improve standard work instructions, as necessary. Conduct in process quality inspections and checks and to aid production staff and suppliers in completing work to specification. To advise managers/ staff where there are issues. Conduct quality audits/ checks to plan and report on findings. Perform formal recorded goods in process and final inspections where required and to prepare for/ co-ordinate external inspection visits and NDT tests such that these get completed to plan without contract failures. Collate required internal contract quality and warranty claim records and statistics, warning management of issues. To initiate and participate in warranty and quality problem investigations. Provide customer/ external inspector with agreed external documentation needs. Assess warranty claims and internal quality incidents and to co-ordinate the response/ corrective action to internal standards and in a manner which is acceptable to customer. Record quality incidents in the required manner and communicate these as required to the management team with proposals for improvements. Maintain the calibration system to internal standards. Advise Management/ staff where there are health and safety hazards/issues observed and to stop unsafe actions. The Person Will ideally be time served in a welding/fabrication role. CSWIP 3.1 or higher is a minimum requirement. Previous experience in a similar role is essential. Demonstrable experience in quality control, evaluation, and improvement in a production environment. Knowledge of welding processes and standards. Understanding of metallurgy and process technology in the field of welding. PCN Level 2 for MPI or DPI would be appropriate. The Benefits You will be working for a well-established growing employer. An excellent salary. A company experiencing continued growth, expansion, and investment. The company are fully compliant with the latest health and safety requirements for current safe working practices.

Warranty Administrator 28,000 - 30,000, Southwater, West Sussex (out-of-town location, own transport required), 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday, Permanent, 25 days holiday plus Bank Holidays, Statutory sick pay, workplace pension, employee benefits portal, Cycle to Work Scheme The Role This Warranty Administrator role sits within the Aftersales team of a specialist commercial vehicle business supplying and supporting minibus and midi coach operators across the UK. Working closely with the Operations and Aftersales Manager, you will take ownership of all warranty activity across multi-stage PSV vehicles, ensuring accurate attribution of liability between chassis manufacturers, body builders and conversion partners. This is a key position for someone who enjoys detail, structure and building strong relationships with both internal teams and external manufacturers. Key responsibilities will include: Receiving and processing warranty claims from the workshop and aftersales team, ensuring all required documentation is complete and accurate. Preparing and submitting warranty documentation in line with different manufacturer and OEM guidelines. Following up on claim progress with manufacturers, challenging denials where appropriate and resubmitting with additional information. Keeping stakeholders updated on the status and outcomes of warranty claims, managing expectations professionally at all times. Coordinating with vendors and suppliers to schedule warranty-related work and source replacement parts. Maintaining accurate records of warranty parts and associated vendor paperwork. Monitoring factory recalls and warranty policies, carrying out regular internal audits to ensure compliance. Ensuring all warranty work is documented correctly to maximise payment recovery from manufacturers. Producing regular reports on warranty performance, including recovery values, rejection rates and turnaround times, for senior management. Processing internal jobs and in-house repairs with appropriate documentation, quotations and invoicing, and reconciling workshop accounts for both warranty and internal work. Requirements To be successful in this Warranty Administrator position, you will ideally have experience within a similar role in the commercial vehicle, automotive or passenger transport sector, and be comfortable managing multiple claims, systems and stakeholders at once. A minimum of two years' experience in a warranty administration role within a commercial environment is highly desirable, along with strong IT capability and confidence using web-based portals for claim submission and tracking. Experience of dealer management systems such as Pinnacle or Kerridge (or similar platforms) is desirable, as are strong analytical, numerical and problem-solving skills to ensure accurate cost recovery and low rejection rates. Excellent communication and interpersonal skills are also highly desirable, as you will liaise regularly with manufacturers, suppliers, internal workshop teams, parts, finance and management. Due to the rural, out-of-town location, having your own transport is essential. This role could suit someone who has worked as a Warranty Coordinator, Service Administrator, or Aftersales Administrator. Company Information Our client is a growing, multi-franchise commercial vehicle business specialising in the sale and support of minibuses and midi coaches for both public and private sector operators. With a strong engineering background, a future-focused mindset and a commitment to delivering dependable aftersales support, they help operators maximise the uptime and performance of their fleets. The culture is professional, friendly and customer-focused, with a strong emphasis on service quality, operational excellence and long-term partnerships. As the business continues to grow its parts and aftersales operations, this Warranty Administrator role offers the chance to make a real impact and develop your expertise in a supportive team environment. Package 28,000 - 30,000 Permanent, full-time role Hours: 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday 25 days holiday plus Bank Holidays Statutory sick pay Workplace pension scheme Employee benefits portal Cycle to Work Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Field Service Engineer - Northallerton Area (Remote) We're looking for a skilled Field Service Engineer to join a well-established team supporting customers with the maintenance, servicing, and repair of specialist mechanical equipment. This is a remote role , based near Northallerton , where you'll work independently at customer sites, delivering high-quality service and technical support while building strong client relationships. Key Responsibilities: Service, repair, and inspect mechanical and electrical equipment at customer locations Diagnose and resolve technical issues efficiently Complete service, repair, and warranty work to a high standard Ensure accurate and timely completion of job-related paperwork Provide professional and responsive customer service Maintain a strong focus on health and safety in all tasks Continuously develop knowledge of products, services, and technical procedures What We're Looking For: Qualifications in Mechanical or Electrical Engineering Proven experience as a multi-skilled engineer Strong understanding of mechanical, hydraulic, or electrical systems Excellent customer service and communication skills A problem-solving mindset with a commitment to quality Self-motivated, adaptable, and capable of working independently Strong awareness of safety practices and procedures ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.

Due to continued growth and increasing demand, our client is looking to expand our dedicated team with the addition of a skilled and motivated Agricultural Engineer in the Cowdenbeath area. This is an exciting opportunity to be part of a well-established and ever-evolving agricultural service provider, known for delivering high-quality solutions across the farming and construction industry. We're ideally seeking a candidate with hands-on experience in the agricultural sector, though we also welcome applications from individuals with transferable engineering skills who have a passion for working in a fast-paced, rural environment. If you're practical, proactive, and ready to take the next step in your career, we'd love to hear from you. Agricultural Engineer Job Overview Diagnose faults and carry out repairs on a range of agricultural machinery, including attending machinery breakdowns. Conduct Pre-Delivery Inspections (PDI) on new equipment, and perform regular servicing and maintenance tasks. Assess risks prior to commencing each job, identifying and addressing any potential safety or operational concerns. Maintain daily communication with the Service Manager to provide updates on job progress and any arising issues. Complete all job-related paperwork accurately and promptly on a daily basis. Adhere to warranty procedures to ensure proper documentation and full reimbursement of repair costs. Proactively promote the company's products and services, and pass on any sales or parts leads to the relevant departments. Uphold a professional image through personal conduct, appearance, and maintaining a clean, well-presented company vehicle. Identify and communicate any training needs to management to support personal and team development. Raise and discuss any issues, errors, or concerns with management in a timely manner. Share suggestions and ideas for improving operations, service delivery, or efficiency with the management team. Perform any additional ad hoc duties as required to support the service department and wider business Agricultural Engineer Job Requirements Experience in the Agricultural industry or transferable skills in a similar industry. Great attitude to join part of a close-knit team. Qualifications would be advantageous but not essential. Strong work ethic and customer service skills Agricultural Engineer Salary & Benefits 15- 18 an hour depending on experience Monday-Friday 8:00-5:00 - Half hour for lunch Overtime available Company van and tools provided Pension 28 days holiday inclusive of bank holidays Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Role overview ID: Entity: Vistry Region: Vistry Thames Valley Department: Technical Contract Type: Permanent - Full Time Job Location: Reading, Berkshire Date Posted: 18.09.2025 We have an exciting opportunity for a Technical Manager to join our team within Vistry Thames Valley, at our Reading office. As our Technical Manager, you will take the lead on project managing the technical matters relating to projects within the region. You will demonstrate a pro-active approach to design development, working within a team environment from the project's inception through to its completion. You will be tasked with the control of the complete design process involving the management of consultants, liaison with the relevant statutory and local authorities and other internal and external stakeholders as necessary. To ensure the designs complies to all necessary legislation, associated standards and Vistry Group specification, policy, and procedures. Your role requires an excellent base level of Health & Safety, Environmental and Technical knowledge, including a good working knowledge of the Highways & Drainage, Building Regulations, NHBC Standards, Planning, and Affordable Housing. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Full Current UK Driving License or equivalent Experience working within a technical role at a residential house builder or contractor Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word Proven ability in a Technical Coordinator/Manager role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results Excellent organisation and time management with ability to multitask Commercially aware Ability to make decisions within authority Able to work as a team member Experienced in analysing problems and delivering solutions Strong mathematical ability Be able to design and interpret the designs and technical demands of others Professional aptitude and appearance at all times Strives for continuous improvement for the benefit of the company Driven to achieve customer satisfaction Able to work under pressure, and accept criticism of work Be able to work effectively in a team Good level of communication skills, with the necessity to liaise with internal staff and external bodies Be practical and methodical with good analytical skills Willing to work extra to meet deadlines as and when the business needs require it Desirable BTEC HND/HNC, Degree or similar in Design, Construction or Civil Engineering Member of a professional body such as: ICE, CIAT, CIOB Principal Designer and associated Health and Safety training/ qualifications Use of Viewpoint drawing management system Proficient use of Auto Cad Management of technical fees and services cost to complete More about the Technical Manager role Comply with the company Life of Site processes.Undertake key aspects of the Principal Designer role as defined within the Construction Design & Management Regulation 2015.Completion of all necessary Health, Safety & Environmental documents, in line with group policy.Manage the delivery of surveys & reports required for the development and manage associated requirements from design to completion.Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures.Manage consultants to deliver the civil engineering designs including legal plans.Undertaking value engineering assessments and ensure buildability.Manage submission of designs and securing technical approvals for agreements such as S104, S38 and S278.Following technical approval being granted, managing timely completion of legal agreements.Manage utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner.Manage street naming with local authority, complete plot list and distribute internally and externally of the business.Assist in production of Sales brochure, legal and sales handover meetings.Provide information for Housing Association contracts and attendance of progress meetings,Manage consultants to deliver the house type working drawing packs and liaise with key suppliers to provide ancillary drawing information for tender, construction and sales packs.Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover.Manage the accuracy of information supplied by all departments to ensure no discrepancies.Submission of all information to building control and warranty providers and obtaining approval of same, obtaining SAP/HEM Assessments together with PEA' and EPC's, etc.Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors.Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings.Manage information and liaise with architects, civil and structural engineers and landscape architects, ensuring consistency between various designs.Assis