Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 13, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
The Role We are transforming our Information Security program from a compliance-based checklist to a dynamic, risk-based operation. We are looking for a Senior Policy Administrator to lead the modernization of our governance framework.This is not a clerical role. You will not just be formatting Word documents. You will be a strategic partner to our Security Architecture and Engineering teams, translating complex technical controls (Cloud Security, Identity, Zero Trust) into clear, enforceable standards. You will serve as the bridge between "What the Framework says" (NIST/TPN) and "What the Architecture does." Key Responsibilities 1. Governance Framework Architecture Build the Engine: Design and maintain the comprehensive hierarchy of Information Security documents ( Policy o Standard o Procedure o Guideline ). Ensure the framework is scalable, searchable, and mapped to the NIST CSF 2.0 and ISO 27001 controls. Lifecycle Management: Move beyond "annual reviews." Implement a continuous review cycle triggered by architectural changes or emerging threats, ensuring our standards never drift from reality. 2. Security Architecture Collaboration (Critical) Technical Translation: Work side-by-side with Principal Security Architects to extract technical specifications (e.g., encryption algorithms, IAM protocols, cloud hardening baselines) and codify them into formal Security Standards . Reality Checks: Challenge the status quo. If a proposed policy cannot be technically enforced by the Architecture team, you are responsible for flagging the gap and negotiating a realistic control or a formal risk exception. Baseline Management: Assist Engineering in defining and documenting "Golden Image" and secure configuration baselines (CIS Benchmarks) that underpin the broader policy statements. 3. LogicGate & Tooling Administration Platform Architect: Serve as the primary architect for our LogicGate Risk Cloud Policy Module. You will design the metadata schema, automated workflows, and approval routing logic. Automated Assurance: Configure the tool to link Policies directly to Risks and Controls . When a Standard is updated, the tool should automatically flag related Risks for re-evaluation. 4. Compliance & TPN Alignment TPN "Gold Shield": Ensure all policies meet the strict physical and digital security requirements of the Trusted Partner Network (TPN) . You will be the authority on whether a policy change jeopardizes our "Gold Shield" status. Audit Defense: Maintain a "state of readiness" where policies are tagged with evidence requirements, allowing for rapid export during client or regulatory audits. Qualifications Required Experience: Experience: 5-8+ years in Information Security, GRC, or Technical Writing in a highly regulated technical environment. Frameworks: Expert-level knowledge of NIST CSF 2.0 , ISO 27001 , and NIST 800-53 . Familiarity with TPN (MPA) or SOC 2 is highly preferred. Technical Fluency: You do not need to be a coder, but you must understand core security concepts (e.g., SAML Container Security , Network Segmentation ) well enough to debate standards with Engineers. Skills & Competencies: LogicGate / GRC Tools: Proven experience configuring and managing enterprise GRC platforms (LogicGate, ServiceNow, Archer, OneTrust). Strategic Autonomy: Ability to manage the entire document lifecycle without micromanagement. You can sit in an Architecture Review Board meeting and identify policy impacts in real-time. Communication: Exceptional written communication skills with the ability to strip away "legalese" and write policies that developers can actually read and follow. Nice-to-Have: Certifications: CISA , CRISC , CISM , or CISSP . Experience in the Video Game, Media, or Software Development industries. Why This Role? You will be the "Legislator" of our security state. Instead of chasing signatures, you will be defining the rules of the road for a global creative organization. If you are tired of "paper compliance" and want to build a governance framework that actually improves security posture, this is the role for you.
Mar 11, 2026
Full time
The Role We are transforming our Information Security program from a compliance-based checklist to a dynamic, risk-based operation. We are looking for a Senior Policy Administrator to lead the modernization of our governance framework.This is not a clerical role. You will not just be formatting Word documents. You will be a strategic partner to our Security Architecture and Engineering teams, translating complex technical controls (Cloud Security, Identity, Zero Trust) into clear, enforceable standards. You will serve as the bridge between "What the Framework says" (NIST/TPN) and "What the Architecture does." Key Responsibilities 1. Governance Framework Architecture Build the Engine: Design and maintain the comprehensive hierarchy of Information Security documents ( Policy o Standard o Procedure o Guideline ). Ensure the framework is scalable, searchable, and mapped to the NIST CSF 2.0 and ISO 27001 controls. Lifecycle Management: Move beyond "annual reviews." Implement a continuous review cycle triggered by architectural changes or emerging threats, ensuring our standards never drift from reality. 2. Security Architecture Collaboration (Critical) Technical Translation: Work side-by-side with Principal Security Architects to extract technical specifications (e.g., encryption algorithms, IAM protocols, cloud hardening baselines) and codify them into formal Security Standards . Reality Checks: Challenge the status quo. If a proposed policy cannot be technically enforced by the Architecture team, you are responsible for flagging the gap and negotiating a realistic control or a formal risk exception. Baseline Management: Assist Engineering in defining and documenting "Golden Image" and secure configuration baselines (CIS Benchmarks) that underpin the broader policy statements. 3. LogicGate & Tooling Administration Platform Architect: Serve as the primary architect for our LogicGate Risk Cloud Policy Module. You will design the metadata schema, automated workflows, and approval routing logic. Automated Assurance: Configure the tool to link Policies directly to Risks and Controls . When a Standard is updated, the tool should automatically flag related Risks for re-evaluation. 4. Compliance & TPN Alignment TPN "Gold Shield": Ensure all policies meet the strict physical and digital security requirements of the Trusted Partner Network (TPN) . You will be the authority on whether a policy change jeopardizes our "Gold Shield" status. Audit Defense: Maintain a "state of readiness" where policies are tagged with evidence requirements, allowing for rapid export during client or regulatory audits. Qualifications Required Experience: Experience: 5-8+ years in Information Security, GRC, or Technical Writing in a highly regulated technical environment. Frameworks: Expert-level knowledge of NIST CSF 2.0 , ISO 27001 , and NIST 800-53 . Familiarity with TPN (MPA) or SOC 2 is highly preferred. Technical Fluency: You do not need to be a coder, but you must understand core security concepts (e.g., SAML Container Security , Network Segmentation ) well enough to debate standards with Engineers. Skills & Competencies: LogicGate / GRC Tools: Proven experience configuring and managing enterprise GRC platforms (LogicGate, ServiceNow, Archer, OneTrust). Strategic Autonomy: Ability to manage the entire document lifecycle without micromanagement. You can sit in an Architecture Review Board meeting and identify policy impacts in real-time. Communication: Exceptional written communication skills with the ability to strip away "legalese" and write policies that developers can actually read and follow. Nice-to-Have: Certifications: CISA , CRISC , CISM , or CISSP . Experience in the Video Game, Media, or Software Development industries. Why This Role? You will be the "Legislator" of our security state. Instead of chasing signatures, you will be defining the rules of the road for a global creative organization. If you are tired of "paper compliance" and want to build a governance framework that actually improves security posture, this is the role for you.
QA Engineer (ServiceNow) Location: Marlow / Hybrid Salary: £40,000 - £52,500 + Benefits Reporting to: IT Test Lead The Opportunity We're looking for a QA Engineer with strong ServiceNow experience to join a growing Business Systems team working on a large-scale ServiceNow platform. This is a key role within a dedicated ServiceNow delivery squad, where quality, reliability, and continuous improvement are central to everything we do. You'll play a pivotal part in shaping test strategy, owning test execution, and ensuring high-quality releases across ServiceNow modules. If you're passionate about testing, enjoy working closely with delivery teams, and want to make a real impact on enterprise ServiceNow implementations, this role is for you. What You'll Be Doing Leading QA activities within a ServiceNow delivery squad Creating, reviewing, and executing test plans and test scripts (manual and automated) Testing ServiceNow in-house developments and third-party integrations Reviewing user stories and technical/functional specifications to design effective test coverage Working closely with Scrum Masters, Developers, Product Owners, and Business Analysts Managing and tracking defects, risks, and issues through to resolution Supporting regression testing and validating that releases meet business requirements Promoting QA best practices and contributing to continuous improvement across testing processes What We're Looking For Proven experience in a QA / Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual and/or automated test execution and analysis of results Familiarity with the full SDLC , including Agile and Waterfall methodologies Experience using test and defect management tools such as Jira, Zephyr, or Azure DevOps Confident working collaboratively with development and delivery teams A pragmatic, enthusiastic mindset with a sharp eye for detail A genuine passion for quality and continuous learning Desirable Experience Designing, developing, and executing ServiceNow ATF test cases Exposure to non-functional testing (performance, load, security) Experience testing ServiceNow TPSM ServiceNow certifications and/or ISTQB certification Why Apply? Work on a high-profile ServiceNow platform within a growing organisation Be part of a collaborative, delivery-focused team Have real influence over test strategy and quality outcomes Competitive salary and benefits package Ongoing opportunities to develop your ServiceNow and QA skillset
Mar 10, 2026
Full time
QA Engineer (ServiceNow) Location: Marlow / Hybrid Salary: £40,000 - £52,500 + Benefits Reporting to: IT Test Lead The Opportunity We're looking for a QA Engineer with strong ServiceNow experience to join a growing Business Systems team working on a large-scale ServiceNow platform. This is a key role within a dedicated ServiceNow delivery squad, where quality, reliability, and continuous improvement are central to everything we do. You'll play a pivotal part in shaping test strategy, owning test execution, and ensuring high-quality releases across ServiceNow modules. If you're passionate about testing, enjoy working closely with delivery teams, and want to make a real impact on enterprise ServiceNow implementations, this role is for you. What You'll Be Doing Leading QA activities within a ServiceNow delivery squad Creating, reviewing, and executing test plans and test scripts (manual and automated) Testing ServiceNow in-house developments and third-party integrations Reviewing user stories and technical/functional specifications to design effective test coverage Working closely with Scrum Masters, Developers, Product Owners, and Business Analysts Managing and tracking defects, risks, and issues through to resolution Supporting regression testing and validating that releases meet business requirements Promoting QA best practices and contributing to continuous improvement across testing processes What We're Looking For Proven experience in a QA / Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual and/or automated test execution and analysis of results Familiarity with the full SDLC , including Agile and Waterfall methodologies Experience using test and defect management tools such as Jira, Zephyr, or Azure DevOps Confident working collaboratively with development and delivery teams A pragmatic, enthusiastic mindset with a sharp eye for detail A genuine passion for quality and continuous learning Desirable Experience Designing, developing, and executing ServiceNow ATF test cases Exposure to non-functional testing (performance, load, security) Experience testing ServiceNow TPSM ServiceNow certifications and/or ISTQB certification Why Apply? Work on a high-profile ServiceNow platform within a growing organisation Be part of a collaborative, delivery-focused team Have real influence over test strategy and quality outcomes Competitive salary and benefits package Ongoing opportunities to develop your ServiceNow and QA skillset
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Full time
Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Contractor
Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Oct 08, 2025
Contractor
UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).
Technical Support Frontend Engineer (UX) Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 12 months Inside IR35 £215 per day Key skills & experience UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial) Troubleshooting experience using browser developer tools Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle). Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner. Desirable Skills Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Oct 06, 2025
Contractor
Technical Support Frontend Engineer (UX) Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 12 months Inside IR35 £215 per day Key skills & experience UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial) Troubleshooting experience using browser developer tools Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle). Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner. Desirable Skills Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Oct 03, 2025
Full time
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Oct 03, 2025
Full time
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Oct 03, 2025
Full time
Senior Business Analyst - Hybrid - Brighton Are you a seasoned Business Analyst with a passion for data architecture and systems integration? We are recruiting for a Senior Business Analyst to join a dynamic Change & Transformation team, where you'll play a pivotal role in shaping enterprise data strategy and driving impactful system enhancements. About the Role: This is a strategic and hands-on position, ideal for someone who thrives in complex data environments. You'll spend 80% of your time leading critical data model refinement projects and 20% supporting the Data & Analytics team with system enhancement requirements. Responsibilities: Data Model Architecture & Impact Assessment Lead impact assessments for proposed data model changes across complex systems Map data dependencies and analyse downstream effects Collaborate with architects to design optimal data structures Develop migration strategies and implementation roadmaps Align models with enterprise data strategy Data & Analytics Support Translate analytical requirements into technical specifications Design schema changes for enhanced reporting Conduct feasibility assessments and support UAT Maintain technical documentation Cross-functional Collaboration Bridge gaps between architects, developers, and stakeholders Facilitate workshops and support data governance initiatives Contribute to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements gathering Agile methodology experience Strong documentation and risk assessment capabilities Benefits: Competitive salary: Up to 68,000, depending on experience Work on cutting-edge data architecture projects Influence enterprise-wide data strategy Flexible hybrid working arrangements Collaborate with high-performing teams across architecture, analytics, and development Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Contact me: (url removed)
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
Oct 03, 2025
Contractor
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Oct 02, 2025
Contractor
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
SC Cleared Azure DevOps Engineer Initial 6-month Contract Role On-site in Derby £500 - £600, Inside IR35 ECS Resource group are currently working with a World's Leading Technology Organisation who are looking for a SC Cleared Azure DevOps Engineer to support their Azure DevOps environment. As an SC Cleared Azure DevOps Engineer, you will be responsible for: Develop and maintain ADO Knowledge Base articles in ServiceNow. Deliver high-level training and enablement sessions on ADO concepts for technical and non-technical teams. Perform BAU activities to ensure smooth platform operations. Conduct discovery and analysis of existing ADO environments and configurations. Create and maintain comprehensive documentation, issue logs, and knowledge articles. Track, analyse, and report on quarterly ticket volumes to identify trends and opportunities for service improvement. Please note, the below requirements are essential and candidates without this will not be considered: Active SC Clearance is essential, candidates without this will not be considered. Strong hands-on experience with Azure DevOps administration and support. Strong understanding of Azure DevOps infrastructure and services. Further Information Available upon Application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Oct 01, 2025
Contractor
SC Cleared Azure DevOps Engineer Initial 6-month Contract Role On-site in Derby £500 - £600, Inside IR35 ECS Resource group are currently working with a World's Leading Technology Organisation who are looking for a SC Cleared Azure DevOps Engineer to support their Azure DevOps environment. As an SC Cleared Azure DevOps Engineer, you will be responsible for: Develop and maintain ADO Knowledge Base articles in ServiceNow. Deliver high-level training and enablement sessions on ADO concepts for technical and non-technical teams. Perform BAU activities to ensure smooth platform operations. Conduct discovery and analysis of existing ADO environments and configurations. Create and maintain comprehensive documentation, issue logs, and knowledge articles. Track, analyse, and report on quarterly ticket volumes to identify trends and opportunities for service improvement. Please note, the below requirements are essential and candidates without this will not be considered: Active SC Clearance is essential, candidates without this will not be considered. Strong hands-on experience with Azure DevOps administration and support. Strong understanding of Azure DevOps infrastructure and services. Further Information Available upon Application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
Oct 01, 2025
Full time
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
We are seeking a highly experienced Genesys Cloud Architect (15+ years overall experience, with strong expertise in Genesys Cloud) to join our team. As a Genesys Cloud Architect, you will be responsible for designing, architecting, and implementing Genesys Cloud solutions based on business requirements and technical considerations. You will collaborate with stakeholders, lead implementations, oversee integrations with enterprise systems, and provide expert technical guidance. Responsibilities: Design and architect Genesys Cloud solutions aligned with business and technical needs. Collaborate with cross-functional teams (business analysts, developers, infra teams) to create robust designs. Lead the implementation and configuration of Genesys Cloud solutions following best practices. Oversee integrations with CRM platforms, contact center tools, and databases. Define and document technical specifications, workflows, and system configurations. Provide technical guidance and resolve complex issues during implementation/testing. Stay up to date with Genesys Cloud features and recommend enhancements. Conduct performance assessments, capacity planning, and security reviews. Desired Skills: 15+ years of experience, with deep expertise in Genesys Cloud architecture and implementation. Strong understanding of Customer Service Operations and Contact Centre benchmarking. Experience with Generative AI/LLM integrations. Hands-on experience with IVR, Omnichannel orchestration, Self-Service, and Routing. Expertise with Genesys tools (Administrator, Architect, Composer, Designer). Experience designing solutions for Voice and Non-Voice channels. Knowledge of cloud economics, pricing strategies, hybrid/on-prem/cloud solutions. Genesys Cloud migrations (from other contact center technologies or on-premises Genesys). Hands-on integration experience with Salesforce, Zendesk, ServiceNow, and custom apps. Exposure to Virtual Agents (Amazon Lex, Google CCAI), Knowledge Base, Caller Intent, AI integrations. Integration skills with AWS Lambda, APIs, and custom data actions.
Sep 24, 2025
We are seeking a highly experienced Genesys Cloud Architect (15+ years overall experience, with strong expertise in Genesys Cloud) to join our team. As a Genesys Cloud Architect, you will be responsible for designing, architecting, and implementing Genesys Cloud solutions based on business requirements and technical considerations. You will collaborate with stakeholders, lead implementations, oversee integrations with enterprise systems, and provide expert technical guidance. Responsibilities: Design and architect Genesys Cloud solutions aligned with business and technical needs. Collaborate with cross-functional teams (business analysts, developers, infra teams) to create robust designs. Lead the implementation and configuration of Genesys Cloud solutions following best practices. Oversee integrations with CRM platforms, contact center tools, and databases. Define and document technical specifications, workflows, and system configurations. Provide technical guidance and resolve complex issues during implementation/testing. Stay up to date with Genesys Cloud features and recommend enhancements. Conduct performance assessments, capacity planning, and security reviews. Desired Skills: 15+ years of experience, with deep expertise in Genesys Cloud architecture and implementation. Strong understanding of Customer Service Operations and Contact Centre benchmarking. Experience with Generative AI/LLM integrations. Hands-on experience with IVR, Omnichannel orchestration, Self-Service, and Routing. Expertise with Genesys tools (Administrator, Architect, Composer, Designer). Experience designing solutions for Voice and Non-Voice channels. Knowledge of cloud economics, pricing strategies, hybrid/on-prem/cloud solutions. Genesys Cloud migrations (from other contact center technologies or on-premises Genesys). Hands-on integration experience with Salesforce, Zendesk, ServiceNow, and custom apps. Exposure to Virtual Agents (Amazon Lex, Google CCAI), Knowledge Base, Caller Intent, AI integrations. Integration skills with AWS Lambda, APIs, and custom data actions.
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 23, 2025
Full time
IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
