Incident & Problem Manager Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA. You will also drive continuous improvement initiatives, strengthen operational resilience, and safeguard critical business services by embedding best practices and governance standards across the technology estate. Key Responsibilities: Lead the end-to-end management of incidents, including major incidents to ensure rapid restoration of services and minimal business disruption. Collaborate on major incident bridges, coordinating cross-functional teams to drive timely resolution and maintain clear, consistent stakeholder communication during high-impact events. Ensure escalation protocols and communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA requirements including impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe to ensure accurate diagnosis and effective long-term solutions. Maintain and govern the Known Error Database (KEDB) to provide documented workarounds and enable faster incident resolution. Collaborate with engineering and product teams to implement permanent fixes to improve service reliability and reduce operational risk. Embed DORA-aligned practices into incident and problem management processes including ICT risk classification and critical service mapping to strengthen resilience. Support scenario testing and resilience assessments for critical business services to validate preparedness and compliance with regulatory standards. Contribute to regulatory reporting and audit readiness for operational resilience and ICT incident handling to ensure transparency and adherence to governance requirements. Partner with Risk, Compliance, and Business Continuity teams to align incident and problem management with broader resilience objectives. Mentor and guide junior analysts and managers within the service management function to build capability and maintain high standards of performance. Drive automation and tooling enhancements for incident/problem detection and resolution to improve efficiency and reduce mean time to restore (MTTR). Provide insights and recommendations to improve service reliability and reduce operational risk to support continuous improvement and strategic objectives. Lead service reviews and post-incident/post-problem retrospectives with accountable owners to capture lessons learned and implement process improvements. Key Skills & Requirements: Extensive experience in Incident and Problem Management within financial services or other regulated industries. Proven track record of managing major incidents, conducting root cause analysis (RCA), and implementing permanent fixes. Strong knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong analytical and problem-solving capabilities. Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jan 12, 2026
Contractor
Incident & Problem Manager Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA. You will also drive continuous improvement initiatives, strengthen operational resilience, and safeguard critical business services by embedding best practices and governance standards across the technology estate. Key Responsibilities: Lead the end-to-end management of incidents, including major incidents to ensure rapid restoration of services and minimal business disruption. Collaborate on major incident bridges, coordinating cross-functional teams to drive timely resolution and maintain clear, consistent stakeholder communication during high-impact events. Ensure escalation protocols and communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA requirements including impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe to ensure accurate diagnosis and effective long-term solutions. Maintain and govern the Known Error Database (KEDB) to provide documented workarounds and enable faster incident resolution. Collaborate with engineering and product teams to implement permanent fixes to improve service reliability and reduce operational risk. Embed DORA-aligned practices into incident and problem management processes including ICT risk classification and critical service mapping to strengthen resilience. Support scenario testing and resilience assessments for critical business services to validate preparedness and compliance with regulatory standards. Contribute to regulatory reporting and audit readiness for operational resilience and ICT incident handling to ensure transparency and adherence to governance requirements. Partner with Risk, Compliance, and Business Continuity teams to align incident and problem management with broader resilience objectives. Mentor and guide junior analysts and managers within the service management function to build capability and maintain high standards of performance. Drive automation and tooling enhancements for incident/problem detection and resolution to improve efficiency and reduce mean time to restore (MTTR). Provide insights and recommendations to improve service reliability and reduce operational risk to support continuous improvement and strategic objectives. Lead service reviews and post-incident/post-problem retrospectives with accountable owners to capture lessons learned and implement process improvements. Key Skills & Requirements: Extensive experience in Incident and Problem Management within financial services or other regulated industries. Proven track record of managing major incidents, conducting root cause analysis (RCA), and implementing permanent fixes. Strong knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong analytical and problem-solving capabilities. Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Jan 12, 2026
Full time
Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Product Manager - Mobile Device Management (MDM) and End User Devices (EUD) Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Product Manager for an initial 6-month assignment with an option to extend. Location: Hybrid working - London / Milton Keynes / Glasgow The ideal candidates will hold active SC clearance and have a proven Product Management background, with the following skills/ experience: Proven experience in Mobile Device Management (MDM) and End User Devices (EUD) Product Management within a Live Services environment. Proficiency in ensuring the quality of MDM and EUD, with a focus on continuous service improvement. Experience and knowledge in IT Service Management (ITSM) within secure environments in Defence, Nuclear, or Central Government. Experience in integrating ITSM policies and processes into product workflows. Proficient in Microsoft 365 and ServiceNow. Experience in product delivery, applying Prince2 principles, performance management, and requirements and process analysis. Ability to collaborate effectively with service partners, user researchers, and engineers to understand user needs and preferences. Knowledge of Business Case writing (Green Book) is highly desirable. To apply, please submit your updated CV for consideration.
Jan 09, 2026
Contractor
Product Manager - Mobile Device Management (MDM) and End User Devices (EUD) Summer-Browning Associates is currently supporting our client in the Central Government, who is seeking a Product Manager for an initial 6-month assignment with an option to extend. Location: Hybrid working - London / Milton Keynes / Glasgow The ideal candidates will hold active SC clearance and have a proven Product Management background, with the following skills/ experience: Proven experience in Mobile Device Management (MDM) and End User Devices (EUD) Product Management within a Live Services environment. Proficiency in ensuring the quality of MDM and EUD, with a focus on continuous service improvement. Experience and knowledge in IT Service Management (ITSM) within secure environments in Defence, Nuclear, or Central Government. Experience in integrating ITSM policies and processes into product workflows. Proficient in Microsoft 365 and ServiceNow. Experience in product delivery, applying Prince2 principles, performance management, and requirements and process analysis. Ability to collaborate effectively with service partners, user researchers, and engineers to understand user needs and preferences. Knowledge of Business Case writing (Green Book) is highly desirable. To apply, please submit your updated CV for consideration.
Storage Infrastructure Analyst (IBM Flash Systems, Spectrum Scale) - Remote and Coventry - 4 months+/RATE: £309 per day One of our Blue Chip Clients is urgently looking for a Storage Infrastructure Analyst (IBM Flash Systems, Spectrum Scale). MUST HAVE: VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail. Please find some details below: CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA Role Description: The Infrastructure Analyst - Storage will join an already established Platform team within the cystomer, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Jan 07, 2026
Contractor
Storage Infrastructure Analyst (IBM Flash Systems, Spectrum Scale) - Remote and Coventry - 4 months+/RATE: £309 per day One of our Blue Chip Clients is urgently looking for a Storage Infrastructure Analyst (IBM Flash Systems, Spectrum Scale). MUST HAVE: VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail. Please find some details below: CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA Role Description: The Infrastructure Analyst - Storage will join an already established Platform team within the cystomer, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
2nd Line Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
Jan 07, 2026
Full time
2nd Line Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English (COR033486) Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English - COR033486 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English In this role, you will be responsible for being familiar with our products and offerings, understanding customer needs and requirements, creating a compelling story to solve the identified issues, running demos, and answering technical questions. You will play a crucial role in addressing technical challenges faced by our customers and proposing effective solutions. Your ability to analyze customer requirements and translate them into tailored solutions will be key to your success in this position. Responsibilities Solution-Led Selling & Technical Engagement Identify and qualify orchestration opportunities across target verticals, focusing on AI-driven modernization on specialized areas such as GBS, and functional areas like S2P, R2R, and case management workflows. Lead L1/L2-level conversations explaining how Orchestration.ai delivers touchless productivity through AI-led case triaging and workload optimization. Integrates natively with Microsoft Azure, Power Platform, and Copilot extensions. Uses Agentic AI Fabric to automate decision flows and real-time optimization. Demonstrate platform features - AI architecture, seamless integration, data-driven insights, and responsible AI - through tailored demos and client walkthroughs. Work with presales to build proofs of concept that showcase ROI and business case. Microsoft Ecosystem Engagement Co-sell with Microsoft Account Executives and Partner Development Managers; align opportunities to Azure Marketplace and co-sell incentives. Position Orchestration.ai as an AI-workflow companion to Microsoft Azure, Power Automate, Fabric, and Dynamics. Understand Marketplace listing mechanics, consumption-based licensing, and co-sell processes; contribute to joint GTM campaigns and events. Commercial and Deal Execution Anticipate client objections and remove blockers through creative deal solutions and proactive stakeholder management. Maintain CRM discipline - forecast accuracy, pipeline hygiene, and reporting to leadership KPIs (Marketplace transactions, Revenue growth, Co-sell wins). Client Advisory & Value Articulation Engage client process owners and business leads to map needs to Orchestration.ai's capabilities. Articulate tangible outcomes: operational efficiency, cycle-time reduction, error minimization, and AI-enabled decision-making. Act as a trusted advisor, helping clients navigate digital transformation using Microsoft AI and Genpact's orchestration expertise. Minimum Qualifications Experience of enterprise solution sales in Microsoft Cloud, AI, or workflow automation. Familiarity with Azure AI Services, Fabric, and Copilot ecosystem. Strong understanding of Azure architecture, AI Services, Workflow platforms like ServiceNow, and Azure Marketplace GTM mechanics. Proven experience executing Microsoft co-sell motions. Exposure to Azure Marketplace listings and co-sell engagements. Understanding of SaaS + usage licensing models and value-based pricing. Demonstrated ability to lead semi-technical demos and coordinate with architects. Strong communication, storytelling, and stakeholder-management skills. Preferred Qualification/Skill Understanding of Agentic AI concepts, touchless workflow automation, and case-management orchestration. Prior exposure to process domains such as Finance (S2P/R2R) or Customer Service case management. Eagerness to build expertise in AI-driven orchestration and grow into a senior enterprise seller role. You're a solution-minded seller with a fascination for AI and cloud technologies. You can connect the dots between Azure AI capabilities and Orchestration.ai's unified architecture, showing clients how automation becomes intelligent, integrated, and measurable. You thrive on learning, collaborating, and winning in a joint Genpact-Microsoft ecosystem. Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career- Gain hands-on experience, world-class training, mentorship, and AI your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Jan 06, 2026
Full time
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English (COR033486) Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English - COR033486 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Enterprise Seller - Orchestration & AI Workflow Platforms (Microsoft Cloud & AI Ecosystem) - Assistant Vice President - English In this role, you will be responsible for being familiar with our products and offerings, understanding customer needs and requirements, creating a compelling story to solve the identified issues, running demos, and answering technical questions. You will play a crucial role in addressing technical challenges faced by our customers and proposing effective solutions. Your ability to analyze customer requirements and translate them into tailored solutions will be key to your success in this position. Responsibilities Solution-Led Selling & Technical Engagement Identify and qualify orchestration opportunities across target verticals, focusing on AI-driven modernization on specialized areas such as GBS, and functional areas like S2P, R2R, and case management workflows. Lead L1/L2-level conversations explaining how Orchestration.ai delivers touchless productivity through AI-led case triaging and workload optimization. Integrates natively with Microsoft Azure, Power Platform, and Copilot extensions. Uses Agentic AI Fabric to automate decision flows and real-time optimization. Demonstrate platform features - AI architecture, seamless integration, data-driven insights, and responsible AI - through tailored demos and client walkthroughs. Work with presales to build proofs of concept that showcase ROI and business case. Microsoft Ecosystem Engagement Co-sell with Microsoft Account Executives and Partner Development Managers; align opportunities to Azure Marketplace and co-sell incentives. Position Orchestration.ai as an AI-workflow companion to Microsoft Azure, Power Automate, Fabric, and Dynamics. Understand Marketplace listing mechanics, consumption-based licensing, and co-sell processes; contribute to joint GTM campaigns and events. Commercial and Deal Execution Anticipate client objections and remove blockers through creative deal solutions and proactive stakeholder management. Maintain CRM discipline - forecast accuracy, pipeline hygiene, and reporting to leadership KPIs (Marketplace transactions, Revenue growth, Co-sell wins). Client Advisory & Value Articulation Engage client process owners and business leads to map needs to Orchestration.ai's capabilities. Articulate tangible outcomes: operational efficiency, cycle-time reduction, error minimization, and AI-enabled decision-making. Act as a trusted advisor, helping clients navigate digital transformation using Microsoft AI and Genpact's orchestration expertise. Minimum Qualifications Experience of enterprise solution sales in Microsoft Cloud, AI, or workflow automation. Familiarity with Azure AI Services, Fabric, and Copilot ecosystem. Strong understanding of Azure architecture, AI Services, Workflow platforms like ServiceNow, and Azure Marketplace GTM mechanics. Proven experience executing Microsoft co-sell motions. Exposure to Azure Marketplace listings and co-sell engagements. Understanding of SaaS + usage licensing models and value-based pricing. Demonstrated ability to lead semi-technical demos and coordinate with architects. Strong communication, storytelling, and stakeholder-management skills. Preferred Qualification/Skill Understanding of Agentic AI concepts, touchless workflow automation, and case-management orchestration. Prior exposure to process domains such as Finance (S2P/R2R) or Customer Service case management. Eagerness to build expertise in AI-driven orchestration and grow into a senior enterprise seller role. You're a solution-minded seller with a fascination for AI and cloud technologies. You can connect the dots between Azure AI capabilities and Orchestration.ai's unified architecture, showing clients how automation becomes intelligent, integrated, and measurable. You thrive on learning, collaborating, and winning in a joint Genpact-Microsoft ecosystem. Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career- Gain hands-on experience, world-class training, mentorship, and AI your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Applications Lead - Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. The Opportunity You will be responsible for the day-to-day operational health of business-critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure. Key Responsibilities Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims. Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment. Strong understanding of policy and claims systems and how they operate at system level. Practical experience using SQL to support application troubleshooting and data validation. Experience working with offshore or third-party vendors in an application support or service ownership capacity. Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps. Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands-on developer. What Will Set You Apart Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations. Experience supporting business-critical insurance platforms where system stability is paramount. A track record of improving service quality by combining technical understanding with effective vendor management. Ability to balance reactive incident ownership with proactive service and stability improvements. Why Join This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business. We are still considering candidates prior to the new year so apply now following the link.
Jan 06, 2026
Full time
Applications Lead - Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. The Opportunity You will be responsible for the day-to-day operational health of business-critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders, delivery leads, and offshore vendors to ensure incidents are resolved accurately, releases are controlled, and environments remain stable and secure. Key Responsibilities Own operational support for Eclipse (Sequel) insurance applications across underwriting and claims. Act as the technical escalation point for complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability rather than process overhead. What We're Looking For Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment. Strong understanding of policy and claims systems and how they operate at system level. Practical experience using SQL to support application troubleshooting and data validation. Experience working with offshore or third-party vendors in an application support or service ownership capacity. Familiarity with release management, incident management, and service tooling such as ServiceNow and Azure DevOps. Confidence engaging in technical discussions with developers, vendors, and infrastructure teams, without needing to be a hands-on developer. What Will Set You Apart Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations. Experience supporting business-critical insurance platforms where system stability is paramount. A track record of improving service quality by combining technical understanding with effective vendor management. Ability to balance reactive incident ownership with proactive service and stability improvements. Why Join This is an opportunity to lead core insurance systems within a modern, product-aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams and vendors to continuously improve how applications support the business. We are still considering candidates prior to the new year so apply now following the link.
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Oct 09, 2025
Contractor
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 06, 2025
Full time
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Oct 04, 2025
Full time
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Oct 03, 2025
Full time
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Oct 02, 2025
Contractor
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Role: Senior IT Support Engineer Salary: 32k-36k Location: Cambridge Benefits: Great work environment and supportive team Competitive salary 31 days of annual leave (including 8 bank and public holidays) Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Primary Purpose : As a Senior IT Support Engineer (2nd Line) , you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Must: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English Passion for learning and professional growth Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Oct 02, 2025
Full time
Role: Senior IT Support Engineer Salary: 32k-36k Location: Cambridge Benefits: Great work environment and supportive team Competitive salary 31 days of annual leave (including 8 bank and public holidays) Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Primary Purpose : As a Senior IT Support Engineer (2nd Line) , you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Must: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English Passion for learning and professional growth Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
Oct 01, 2025
Full time
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
