Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people for a successful go-live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentation required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specifications for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service), including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automate the resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identifying service optimisation initiatives to mature the overall service. Identify the needs of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of the vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating models and support models. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs, including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 01, 2026
Contractor
Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people for a successful go-live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentation required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specifications for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service), including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automate the resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identifying service optimisation initiatives to mature the overall service. Identify the needs of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of the vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating models and support models. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs, including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior WMS Developer - Blue Yonder/JDA Flexible Location (Anywhere in the UK - Hybrid) | £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you'll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder/JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working - candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees . Referral bonus up to £1,000 (T&Cs apply).
Mar 31, 2026
Full time
Senior WMS Developer - Blue Yonder/JDA Flexible Location (Anywhere in the UK - Hybrid) | £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you'll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder/JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working - candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees . Referral bonus up to £1,000 (T&Cs apply).
Senior WMS Developer Blue Yonder / JDA Flexible Location (Anywhere in the UK Hybrid) £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you ll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder / JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET / C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees via the VIQU website or LinkedIn . Referral bonus up to £1,000 (T&Cs apply).
Mar 31, 2026
Full time
Senior WMS Developer Blue Yonder / JDA Flexible Location (Anywhere in the UK Hybrid) £60,000 - £70,000 VIQU is recruiting a Senior WMS Developer to join a leading distribution organisation, working on a recently implemented Blue Yonder (JDA) WMS . This is a hands-on, senior technical role where you ll own WMS development, integrations, and enhancements, mentor junior team members, and bridge a critical technical gap. Key Responsibilities Develop and deliver Blue Yonder WMS customisations and integrations , design reports, interfaces, and data extracts using SQL. Lead on solution design, code quality, and best practice . Support system enhancements, upgrades, and configuration within the MOCA architecture. Provide 2nd/3rd line support and collaborate with infrastructure, DevOps, and operations teams. Drive continuous improvement across warehouse processes. Key Requirements Strong experience with Blue Yonder / JDA WMS , MOCA, Page Builder, Integrator, and SQL development. Solid understanding of database architecture (Oracle or SQL Server) and Linux environments. Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET / C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working candidates from anywhere in the UK can be considered . Recently implemented WMS with significant scope for development and enhancement . Opportunity to act as the senior technical lead within the team . To apply: Reach out to Phoebe Rees via the VIQU website or LinkedIn . Referral bonus up to £1,000 (T&Cs apply).
Technical Solution Architect - Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid - 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you'll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You'll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you'll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution life cycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full life cycle of integrations from discovery and design through to go-live and continuous improvement Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery Provide pre-sales support through solution scoping, effort estimation, and technical expertise Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What We're Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success Excellent communication skills, both technical and business-facing A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes Comfortable working in a hybrid environment with occasional travel as required UK-based, with the ability to be onsite in Watford two days per week Why Join Us Play a pivotal role in shaping how enterprise integrations are delivered, moving beyond outdated project models to modern managed services Work alongside a global team of experts passionate about transforming IT service delivery Deliver solutions that have a meaningful impact across industries Be part of a culture built on curiosity, growth, inclusivity, and shared success
Mar 29, 2026
Full time
Technical Solution Architect - Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid - 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you'll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You'll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From planning and stakeholder coordination through to implementation and ongoing optimisation, you'll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution life cycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full life cycle of integrations from discovery and design through to go-live and continuous improvement Act as a trusted advisor to customers, fostering long-term relationships and identifying opportunities for enhancement Collaborate cross-functionally with Product, Sales, Marketing, and Engineering teams to ensure seamless project delivery Provide pre-sales support through solution scoping, effort estimation, and technical expertise Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What We're Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success Excellent communication skills, both technical and business-facing A problem-solver and systems thinker, able to design solutions that go beyond point-to-point fixes Comfortable working in a hybrid environment with occasional travel as required UK-based, with the ability to be onsite in Watford two days per week Why Join Us Play a pivotal role in shaping how enterprise integrations are delivered, moving beyond outdated project models to modern managed services Work alongside a global team of experts passionate about transforming IT service delivery Deliver solutions that have a meaningful impact across industries Be part of a culture built on curiosity, growth, inclusivity, and shared success
Enterprise Application Architect Hybrid working. London 2 days a week, remainder remote. Are you ready to shape the future of digital transformation at a leading organisation? We are looking for an Enterprise Application Architect to play a pivotal role in defining, developing, and governing their application architectures. This is an opportunity to lead on embedding automation and AI, modernising systems, and ensuring alignment with the TOGAF Standard as they deliver an ambitious digital strategy. The role - As Enterprise Application Architect, you will: Lead the development of application architectures that are fully aligned with business, data, and technology domains. Drive application rationalisation and the retirement of Legacy systems. Integrate automated, AI, and cloud-smart approaches at the heart of their digital estate. Create TOGAF-aligned deliverables including architecture principles, roadmaps, and gap analyses. Partner with senior stakeholders to translate business needs into effective, future-proof technology solutions. Provide thought leadership, mentoring, and consultancy across the organisation. Deputise for the Head of Enterprise Architecture when required. This is a senior, strategic position where you'll combine leadership and technical expertise with the ability to influence and guide key decisions across the client. What's on Offer? This role comes with an attractive package, including: Salary c. £80,000 - £84,500 pa. Generous pension scheme. 30 days' annual leave (plus bank holidays). Flexible hybrid working arrangements. Comprehensive personal and professional development opportunities, including support for TOGAF v10 certification. Inclusive employment policies that support diversity and work-life balance. Duration/Type: Full-Time, Permanent. What we're looking for, You'll bring a blend of vision, experience, and influence. Essential skills and experience include: A degree in Computer Science, IT, Engineering, or equivalent professional experience. Professional knowledge of TOGAF and related frameworks (eg ArchiMate). At least 5 years' experience in Enterprise Architecture within a complex environment. Strong knowledge of application rationalisation, automation, and AI integration. Expertise with Enterprise Application Architecture tooling (eg ArchiMate, Sparx, Ardoq, BizzDesign). Significant cloud experience - Azure is essential (AWS/GCP desirable). A solid understanding of SaaS, PaaS, IaaS, APIs, SOA, microservices, and event-driven services. Excellent analytical, planning, and communication skills, with the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central to shaping the clients digital future, embedding innovative solutions that improve experiences for staff, students, and stakeholders alike. In return, we offer a collaborative, forward-thinking environment with excellent benefits and career development opportunities. Diversity The client values diversity and is committed to creating an inclusive environment for all employees and their aim is to become the most inclusive organisation of its kind, anywhere. In line with this mission, they have set up a Women in Technology network to encourage collaboration with cross-functional teams to support the professional development, mentorship, and leadership opportunities for women in IT Services. Recognising the underrepresentation of women in IT Services, the Network aims to promote the growth and advancement of women in their technology workforce. Note: Reasonable adjustments will be made throughout the recruitment process for candidates with disabilities. Applications from individuals seeking flexible working arrangements are welcome. How to Apply If you are an experienced Enterprise Architect with a passion for innovation and business impact, we'd love to hear from you. Apply now by sending your CV to Simon at (see below) Services advertised are those of an Employment Agency.
Oct 03, 2025
Full time
Enterprise Application Architect Hybrid working. London 2 days a week, remainder remote. Are you ready to shape the future of digital transformation at a leading organisation? We are looking for an Enterprise Application Architect to play a pivotal role in defining, developing, and governing their application architectures. This is an opportunity to lead on embedding automation and AI, modernising systems, and ensuring alignment with the TOGAF Standard as they deliver an ambitious digital strategy. The role - As Enterprise Application Architect, you will: Lead the development of application architectures that are fully aligned with business, data, and technology domains. Drive application rationalisation and the retirement of Legacy systems. Integrate automated, AI, and cloud-smart approaches at the heart of their digital estate. Create TOGAF-aligned deliverables including architecture principles, roadmaps, and gap analyses. Partner with senior stakeholders to translate business needs into effective, future-proof technology solutions. Provide thought leadership, mentoring, and consultancy across the organisation. Deputise for the Head of Enterprise Architecture when required. This is a senior, strategic position where you'll combine leadership and technical expertise with the ability to influence and guide key decisions across the client. What's on Offer? This role comes with an attractive package, including: Salary c. £80,000 - £84,500 pa. Generous pension scheme. 30 days' annual leave (plus bank holidays). Flexible hybrid working arrangements. Comprehensive personal and professional development opportunities, including support for TOGAF v10 certification. Inclusive employment policies that support diversity and work-life balance. Duration/Type: Full-Time, Permanent. What we're looking for, You'll bring a blend of vision, experience, and influence. Essential skills and experience include: A degree in Computer Science, IT, Engineering, or equivalent professional experience. Professional knowledge of TOGAF and related frameworks (eg ArchiMate). At least 5 years' experience in Enterprise Architecture within a complex environment. Strong knowledge of application rationalisation, automation, and AI integration. Expertise with Enterprise Application Architecture tooling (eg ArchiMate, Sparx, Ardoq, BizzDesign). Significant cloud experience - Azure is essential (AWS/GCP desirable). A solid understanding of SaaS, PaaS, IaaS, APIs, SOA, microservices, and event-driven services. Excellent analytical, planning, and communication skills, with the ability to influence both technical and non-technical stakeholders. Leading small teams of architects. Desirable experience includes: Integration platform improvements. Cloud-smart strategies and automation platforms. Familiarity with ITSM/ITIL and system development life cycle methodologies. Why join ? This is more than a technical role - it's an opportunity to make a lasting impact. You'll be central to shaping the clients digital future, embedding innovative solutions that improve experiences for staff, students, and stakeholders alike. In return, we offer a collaborative, forward-thinking environment with excellent benefits and career development opportunities. Diversity The client values diversity and is committed to creating an inclusive environment for all employees and their aim is to become the most inclusive organisation of its kind, anywhere. In line with this mission, they have set up a Women in Technology network to encourage collaboration with cross-functional teams to support the professional development, mentorship, and leadership opportunities for women in IT Services. Recognising the underrepresentation of women in IT Services, the Network aims to promote the growth and advancement of women in their technology workforce. Note: Reasonable adjustments will be made throughout the recruitment process for candidates with disabilities. Applications from individuals seeking flexible working arrangements are welcome. How to Apply If you are an experienced Enterprise Architect with a passion for innovation and business impact, we'd love to hear from you. Apply now by sending your CV to Simon at (see below) Services advertised are those of an Employment Agency.
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
