42 jobs found

HMO Housing and Support Officer Contract: Permanent Salary: 25,000 - 27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach About the Role: HMO Housing and Support Officer As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer Providing person-centred support and regular coaching sessions tailored to individual needs Supporting customers to manage their tenancies successfully and plan positive move-on pathways Completing support plans and risk assessments (training provided where required) Helping customers access benefits, manage personal contributions and understand financial responsibilities Carrying out regular property visits and basic health & safety checks Working collaboratively with colleagues and partner agencies to achieve positive outcomes Maintaining accurate records and updating internal systems Promoting safeguarding, professional boundaries and respectful shared living environments You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support. About You We're looking for someone who is: Compassionate, resilient and motivated Confident building professional relationships while maintaining clear boundaries Calm and organised, even in challenging situations Passionate about empowering people to build independence A strong communicator who works well both independently and as part of a team Experienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn. If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria Experience supporting vulnerable individuals in a customer-focused or community setting Ability to manage challenging behaviour in a professional and calm manner Strong communication and organisational skills Basic IT skills (Word, email, case recording systems) Full UK driving licence and access to your own vehicle for work purposes Desirable (Training Can Be Provided) Knowledge of housing, welfare benefits or tenancy sustainment Experience completing support plans or risk assessments Understanding of mental health or substance misuse support NVQ Level 3 in Social Care (or equivalent) Experience working within supported housing Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.

PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.

Temporary Income Officer Glasgow or Edinburgh Immediate Start Your new company A well established Housing Association is seeking an experienced Income Manager to join their team on a temporary basis. This is an excellent opportunity for an income specialist who thrives in a supportive and flexible environment and is looking for an immediate interim role. Your new role You will play a key role in leading and supporting income related services, ensuring the effective management of rent accounts, arrears, and customer support. The ideal candidate will bring strong housing sector experience and the confidence to step into a busy operational environment quickly. Oversee and support income management activities within the housing team Ensure effective arrears management and compliance with policies Provide guidance, leadership, and support to officers (line management experience preferred but not essential) Work collaboratively across teams to support tenants and sustain tenancies Use sector specific systems to manage caseloads (Homemaster experience preferred) What you'll need to succeed Background as an Income Officer, Housing Officer, Income Manager, or similar Strong understanding of arrears management and tenancy sustainment Experience using Homemaster (desirable) Confident communicator with strong decision making skills Comfortable working in a hybrid environment Able to start at short notice What you'll get in return Month to month rolling interim position Flexible hybrid working (3 days from home / 2 in the office) Supportive, collaborative team culture Opportunity to make a real impact in a respected housing organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!

Temporary Housing Officer Manchester (3-Month Contract, Potential Extension) Location: Manchester Contract: Temporary (3 months, with potential for extension) Pay Rate: Competitive (dependent on experience) Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Manchester on an initial 3-month temporary contract, with the possibility of extension. This is a fantastic opportunity for a proactive and customer-focused individual to make an immediate impact within a busy housing team. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) What s on Offer: Immediate start Competitive hourly rate Opportunity for contract extension Valuable experience within a reputable organisation If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you. Apply now or get in touch for more information.

Job Title:Tenancy Enforcement Officer Job Location: Brindley Place, Birmingham Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock. Salary: 42,000 plus 750 Car allowance Contract type: Permanent Working hours: 37 hours per week About the role As part of our Localities team, you ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement. This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions. Key responsibilities include : Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure. Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating. Gathering and managing evidence: interviews, home visits, professional witness evidence, case notes, action plans, and clear record keeping aligned to policy and legal requirements. Progressing enforcement and legal outcomes where appropriate, including preparing legal documentation, working with solicitors/counsel, attending court, and representing the organisation when required. Supporting victims and witnesses, taking a trauma-informed approach, ensuring safeguarding concerns are identified and appropriately escalated. Working closely with internal colleagues (including Housing, Neighbourhoods/Homes & Communities, Income, Repairs, and Support services) to deliver joined-up outcomes. Building effective partnerships with external agencies such as Police, Local Authorities, support organisations and community safety partners, including participating in and/or leading multi-agency meetings. Delivering core housing management activity across your patch, including managing tenancy changes and breaches, supporting tenancy sustainment, responding to property/estate issues, and providing clear advice to customers on their rights and responsibilities. Acting as a point of expertise on ASB and tenancy enforcement, sharing good practice and supporting colleagues to take confident early action on lower-level tenancy concerns. You ll be working independently in challenging situations and changing priorities, striving to add value to everything you do and contributing to safe, resilient communities. Please note: if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Application requirement: All applicants are required to submit a CV and cover letter detailing their experience in ASB case management and progressing enforcement/legal outcomes within a housing context. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You re a resilient, customer-focused housing professional who can balance empathy with firm, evidence-based decision-making. You re confident managing sensitive situations, building trust with residents, and taking proportionate action to address tenancy breaches and protect communities. You will have: Demonstrable experience of managing ASB cases within a housing or community safety context, including complex or high-risk cases. Experience of tenancy enforcement and progressing outcomes through formal routes where required (including preparing legal paperwork and working with legal representatives). Knowledge and experience of housing and tenancy law, including areas such as succession, assignments, mutual exchange, and ending tenancies. Strong partnership-working skills and confidence engaging with internal colleagues and external agencies. Excellent written skills, with the ability to produce clear, accurate documentation and case records to a high standard. The ability to self-manage a varied caseload, prioritise effectively, and meet targets and deadlines while maintaining quality and compliance. A good general or technical education beyond GCSE (e.g., A Levels / NVQ3 or equivalent level of ability), including verbal reasoning and numerical skills. Access to own vehicle and correct business insurance About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

We are seeking a motivated and experienced Resettlement & Move-On Officer to join our Housing Services team. You will play a key role in supporting households living in temporary accommodation to move into sustainable, longer-term housing, primarily within the Private Rented Sector (PRS) . The successful candidate will work closely with landlords, letting agents, and partner agencies to secure suitable housing options, support tenancy sustainment, and help the council discharge its homelessness duties. Key Responsibilities Support households in temporary accommodation to secure long-term PRS tenancies Develop and implement personalised housing plans to promote move-on and independence Engage, negotiate, and maintain positive relationships with landlords, letting agents, and accommodation providers Provide advice to tenants on tenancy readiness, affordability, and sustaining their tenancy Manage a caseload of households, monitoring progress and updating plans as needed Collaborate with internal housing teams and external partners to ensure smooth resettlement Support families with education, employment, and wider wellbeing needs during resettlement Ensure all activity complies with relevant legislation, council policies, and safeguarding requirements Person Specification Essential: Experience in housing, homelessness prevention, or resettlement work Strong knowledge of housing legislation, tenancy rights, and the PRS Excellent landlord engagement and negotiation skills Ability to manage caseloads effectively and deliver personalised support Strong communication, organisational, and problem-solving skills Empathy and resilience when working with vulnerable clients If you have the relevant skills then please apply today

Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively

MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer

Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!

We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.

Job Title: Income Officer Location: North West England Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the North West of England , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.

Marks Consulting Partners is currently looking for a Senior Housing Officer to work with one of our Charity Association clients in Surrey What the Job Will Be Doing Leading the delivery of high-quality, customer-focused housing management services. Managing complex tenancy, safeguarding, and estate management issues. Providing housing-related support to residents to help them sustain their tenancies. Working closely with external agencies, local authorities, and legal representatives. Supporting residents with welfare benefits, financial management, and tenancy responsibilities. Driving service improvements and ensuring KPIs and service standards are achieved. Contributing to policy, procedure, and service development across housing management. Supporting the wider property and maintenance teams to resolve housing and repair issues. What You Will Need Essential: Level 4 qualification from the Chartered Institute of Housing (CIH) Proven experience within housing management or tenancy sustainment. Strong knowledge of housing legislation and best practice within the social housing sector. Experience managing complex tenancy issues, safeguarding, and resident support. Ability to work collaboratively with external partners and statutory agencies. Strong communication, problem-solving, and conflict resolution skills. Experience supporting residents with welfare benefits and financial matters. Ability to manage a varied caseload and deliver person-centred housing services.

Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.

Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella) Location: Twickenham Civic Centre Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities Manage a caseload of rent accounts to maximise income collection and minimise arrears Proactively monitor accounts and agree repayment plans where necessary Provide financial advice and guidance to tenants to support tenancy sustainment Support tenants to maximise income by ensuring full benefit entitlement is claimed Complete affordability assessments in line with the Homelessness Code of Guidance Prepare and manage cases for legal action, including possession proceedings and court attendance Liaise with partner agencies and internal departments to resolve complex cases Support vulnerable households with sensitive and preventative interventions Maintain accurate records and financial information in line with council procedures Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills Experience of arrears management and debt collection within a housing or local authority environment Strong understanding of welfare benefits and entitlement advice Experience supporting vulnerable clients with complex financial needs Ability to manage a varied caseload and prioritise effectively Excellent communication, numeracy and IT skills Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)