17 jobs found

Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to 35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.

Part home part office based after initial training Clark James Specialist Insurance Recruitment would like to work with you if you are looking for a really beneficial career move within Motor Claims. We are working with an exciting and forward thinking business who are rapidly expanding with great training and progression opportunities, they are looking for Motor Claims Handlers with Third Party and/or Property Damage experience. (TPPD) They currently have openings ideally suited to a candidate with a good level of Motor Claims experience ideally including good experience of either Personal Injury, Third Party / Property Damage Claims or Credit Hire. Generous salary will topped up with a bonus to improve your salary package as well as great working environment in a company who pride themselves on training, developing and promoting from within. Responsibilities Managing claims caseload, in accordance with the company claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles). Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required Clark James are renowned for having your best interest at heart and will help and advise you not put pressure on you! We have a great relationship with this client to enable your CV to reach the top of the pile!

Casualty Claims Handler Annual Salary: To be discussed Location: Chelmsford, Essex Job Type: Hybrid We are seeking a Casualty Claims Handler to join our dynamic team in Chelmsford. This role involves the desktop handling of UK and European Casualty Real Estate Claims, focusing primarily on Public Liability-covering injury and third-party property damage. This position reports to the Operations & Client Relationship Manager - Casualty and offers a hybrid working model. Day-to-day of the role: Desktop technical handling of UK and European Real Estate Casualty Claims. Serve as a technical referral point when needed. Manage multiple accounts within the department, including attending client meetings, presentations, and technical training sessions. Handle incoming and outgoing communications such as emails, telephone calls, video calls, and correspondence to progress claims and resolve queries. Control the lifecycle of the files to drive diary management and proactive handling. Liaise with insured, insurers, brokers, and other stakeholders to ensure optimum customer service and become a point of contact for interested parties. Collaborate with both our UK and European Casualty Adjusters and Account Management Teams. Ensure time reporting and billing compliance with internal standards processing and systems. Capture data and produce MI for clients as well as for internal use, including performance measurement and data integrity reports. Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security. Manage accounts and handle invoicing. Required Skills & Qualifications: Minimum 5 years' experience handling a caseload of Casualty Claims, with essential experience in Public Liability (both Injury and third-party property damage). Experience with UK claims and familiarity with relevant protocols such as the low value claims portal. Comfortable with desktop investigations into casualty claims to establish policy coverage, reserves, and legal liability. Ability to manage a significant caseload of claims and produce reports and formal advice for clients. Self-motivated with a keen attention to detail and a desire for technical progression. Experience in managing client accounts/schemes and meeting targets related to SLAs, hours charged, and fee income. Ability to work independently and collaboratively within a team. Knowledge of European languages (Spanish, French, German, Italian) is advantageous but not essential. Desirable to hold or be working towards a professional claims qualification. Benefits: Competitive salary. Hybrid working model. Opportunities for professional development and progression. Supportive team environment.

Part home part office based after initial training Clark James Specialist Insurance Recruitment would like to work with you if you are looking for a really beneficial career move within Motor Claims. We are working with an exciting and forward thinking business who are rapidly expanding with great training and progression opportunities, they are looking for Motor Claims Handlers with Third Party and/or Property Damage experience. (TPPD) They currently have openings ideally suited to a candidate with a good level of Motor Claims experience ideally including good experience of either Personal Injury, Third Party / Property Damage Claims or Credit Hire. Generous salary will topped up with a bonus to improve your salary package as well as great working environment in a company who pride themselves on training, developing and promoting from within. Responsibilities Managing claims caseload, in accordance with the company claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles). Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required Clark James are renowned for having your best interest at heart and will help and advise you not put pressure on you! We have a great relationship with this client to enable your CV to reach the top of the pile!

Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to £35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.

Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £28,646 to £32,702 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputizing in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive 'can do attitude' A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities PD LV3 Competency or working towards Liability LV3 Competency or working towards Indemnity LV3 Competency or working towards Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role. JBRP1_UKTJ

Are you looking to take your defendant motor claims experience to the next level? One of our respected clients, a specialist in Commercial Motor Insurance, is looking to expand their claims team with an experienced Third Party Claims Handler. This opportunity has come about due to continued growth, and it's a great time to join a company with a clear and exciting development plan. Based in Manchester city centre, this role is particularly well-suited to candidates with a background in third-party motor claims, especially those from a defendant perspective, who are keen to deepen their technical expertise and have greater ownership of files. Responsibilities of the Third Party Claims Handler: Manage a full third-party motor claims caseload from FNOL through to settlement. Investigate and determine liability, gathering supporting evidence and making informed decisions. Review and negotiate payment packs from third parties, credit hire companies, and garages. Liaise with police, investigators, and other third parties to establish facts. Handle recovery of outlay from third-party insurers. Oversee total loss claims, including salvage instruction and completion of MIAFTR. Benefits of the Third Party Claims Handler: Salary of £28,000 - £33,000 plus discretionary bonus. Central location with excellent transport links. Be part of a growing company with clear progression opportunities. Regular company social events. 25 days holiday allowance. Company pension contributions. Our ideal Third Party Claims Handler: Experience handling third-party motor claims, ideally with a focus on Credit Hire, Total Loss, ULR and FNOL, gained in an insurer, solicitor, or MGA setting. A defendant background is strongly preferred, with confidence in assessing liability and defending claims where appropriate. Familiar with the OIC and MOJ Portals, with experience handling Personal Injury and Property Damage claims. Able to handle high-value claims, including those exceeding £50,000. Comfortable working with complex files and confident on the phone. Ready to take the next step? If you're looking for a role where you can really refine your technical skills and work more autonomously on defendant third-party motor claims, apply with your CV today! For more information, contact one of our specialist consultants and quote job reference NJR16362.

Personal Injury Claims Handler Location: Northamptonshire Salary: £28,000-£32,000 DOE Working Pattern: Monday-Friday (Hybrid) About the Role MPJ Recruitment are proud to be partnering with a leading and growing organisation to recruit an experienced Personal Injury Claims Handler . In this role, you'll take ownership of a varied caseload of pre-litigated claims, including personal injury, credit hire, property damage, Employer Liability (EL), Public Liability (PL), and other third-party losses. You'll play a key role in delivering excellent outcomes for clients while contributing to a high-performing and supportive team. Key Responsibilities Manage a portfolio of complex claims, ensuring compliance with procedures and service standards. Deliver efficient settlements through strong liability and quantum negotiation. Act as a technical referral point, supporting and guiding colleagues. Maintain accurate reserves, MI, and file management, with timely SLA-driven reviews. Build strong relationships with clients, insurers, and panel solicitors. Attend review meetings and contribute to team development initiatives. Support the Defence Operations Manager and Claims Managers in driving continuous improvement and service excellence. Requirements Proven experience handling personal injury claims is essential. Experience managing PI claims end-to-end (cradle to grave), including settlement. Good understanding of case law and Civil Procedure Rules (CPR). Right to work in the UK. Benefits 33 days holiday Hybrid working Free parking Qualification funding Enhanced pension Income protection Private medical insurance Retail discounts Season ticket loan Interested? If you'd like to find out more about this opportunity, we'd love to hear from you.

Third Party Property Damage Claims Handler Bolton (office based during probation) Monday-Friday 9am-5pm (35 hours p/w) £25,000 - £35,000 DOE MPJ Recruitment is partnering with a CII-accredited insurer in Bolton to find an experienced Third Party Property Damage Claims Handler. This is a hands-on role where you'll manage your own caseload from start to finish and play a key role in shaping the future of Third Party Claims. If you enjoy ownership, variety, and making a real difference to customers during challenging moments, this could be the role for you. What you'll be doing Managing a portfolio of Third Party Property and Motor claims from first notification through to resolution Investigating claims thoroughly, gathering evidence, and driving fair outcomes Proactively handling Third Party referrals and controlling hire and repair costs Spotting potential fraud indicators and escalating when appropriate Delivering an empathetic, high-quality service - understanding that claims can follow stressful or upsetting events Working closely with claimant solicitors, brokers, customers, and other insurance professionals Supporting the wider team by sharing knowledge and contributing to collective success What we're looking for Essential experience handling Motor and/or Property Claims (commercial, domestic, or personal lines) Strong negotiation and objection-handling skills A people-focused professional who values empathy and active listening Confident, adaptable, and comfortable dealing with a wide range of stakeholders Motivated to learn, grow, and help shape the future of the business A team player who enjoys coaching and supporting others What's in it for you? Competitive salary up to £35,000 DOE Performance-based bonus Free parking Enhanced pension contributions Support with industry qualifications Generous holiday allowance + bank holidays Your birthday off Holiday buy/sell scheme Gym and wellbeing benefits Interested in knowing more? CLICK APPLY

Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Our client is looking for an experienced Account Handler to join their Real Estate Casualty team in Chelmsford. This is a role for someone who enjoys technical ownership, strong client relationships, and being genuinely involved in how claims are handled from start to finish. If you're looking for a position where your judgement is valued, your experience matters, and your day-to-day work goes beyond just "keeping things ticking over", this could be a great next step. So, what makes this role different? You'll be responsible for the desktop handling of UK and European Real Estate Casualty claims , managing files cradle to grave and acting as a key point of contact for clients, insurers, brokers, and internal stakeholders. You'll be managing accounts, contributing to client meetings, supporting technical discussions, and playing an active part in how claims strategies are delivered-while working closely with UK and European adjusters. It's a role that blends technical claims handling, client-facing responsibility, and account management , with the autonomy to genuinely influence outcomes. What you'll be doing day-to-day: Handling a caseload of UK and European Real Estate Casualty claims (primarily Public Liability - injury and third-party property damage) on a full lifecycle basis Acting as a technical referral point when required Managing client accounts and supporting meetings, presentations, and training sessions Liaising with insureds, insurers, brokers, and other stakeholders to deliver a high standard of service Working closely with UK and European Casualty Adjusters and Account Management teams Proactively managing diaries, correspondence, and file lifecycles Producing reports, MI, and data analysis for both clients and internal use Ensuring all work aligns with internal standards, data protection, and information security policies Time recording, billing, and invoicing in line with internal systems and SLAs What we're looking for: You'll already have solid experience handling Casualty claims , ideally with strong Public Liability exposure, and be comfortable managing a busy caseload with minimal supervision. You're confident investigating claims, assessing coverage and liability, setting reserves, and providing clear advice to clients. You're organised, detail-focused, and comfortable balancing technical work with client interaction. Experience with Real Estate claims or European exposures is a bonus-but not essential. The same goes for additional European languages and professional qualifications. Most importantly, you take pride in delivering a high-quality client experience and enjoy being a trusted, knowledgeable point of contact. Why this opportunity stands out: Hybrid working from the Chelmsford office Exposure to complex UK and European casualty claims A collaborative, supportive team environment Clear technical development and progression opportunities A role where your contribution is visible and genuinely valued If you're an experienced Senior Claims Handler looking for a role with more depth, responsibility, and trust-this one is well worth a conversation.

Our client is looking for an experienced Account Handler to join their Real Estate Casualty team in Chelmsford. This is a role for someone who enjoys technical ownership, strong client relationships, and being genuinely involved in how claims are handled from start to finish. If you're looking for a position where your judgement is valued, your experience matters, and your day-to-day work goes beyond just "keeping things ticking over", this could be a great next step. So, what makes this role different? You'll be responsible for the desktop handling of UK and European Real Estate Casualty claims , managing files cradle to grave and acting as a key point of contact for clients, insurers, brokers, and internal stakeholders. You'll be managing accounts, contributing to client meetings, supporting technical discussions, and playing an active part in how claims strategies are delivered-while working closely with UK and European adjusters. It's a role that blends technical claims handling, client-facing responsibility, and account management , with the autonomy to genuinely influence outcomes. What you'll be doing day-to-day: Handling a caseload of UK and European Real Estate Casualty claims (primarily Public Liability - injury and third-party property damage) on a full lifecycle basis Acting as a technical referral point when required Managing client accounts and supporting meetings, presentations, and training sessions Liaising with insureds, insurers, brokers, and other stakeholders to deliver a high standard of service Working closely with UK and European Casualty Adjusters and Account Management teams Proactively managing diaries, correspondence, and file lifecycles Producing reports, MI, and data analysis for both clients and internal use Ensuring all work aligns with internal standards, data protection, and information security policies Time recording, billing, and invoicing in line with internal systems and SLAs What we're looking for: You'll already have solid experience handling Casualty claims , ideally with strong Public Liability exposure, and be comfortable managing a busy caseload with minimal supervision. You're confident investigating claims, assessing coverage and liability, setting reserves, and providing clear advice to clients. You're organised, detail-focused, and comfortable balancing technical work with client interaction. Experience with Real Estate claims or European exposures is a bonus-but not essential. The same goes for additional European languages and professional qualifications. Most importantly, you take pride in delivering a high-quality client experience and enjoy being a trusted, knowledgeable point of contact. Why this opportunity stands out: Hybrid working from the Chelmsford office Exposure to complex UK and European casualty claims A collaborative, supportive team environment Clear technical development and progression opportunities A role where your contribution is visible and genuinely valued If you're an experienced Senior Claims Handler looking for a role with more depth, responsibility, and trust-this one is well worth a conversation.

We have an exciting opportunity for a Senior Account Handler - Casualty to join our established Real Estate Team in Chelmsford. The Opportunity Reporting to the Operations & Client Relationship Manager - Casualty, you will be responsible for the desktop handling of UK and European Real Estate Casualty claims, primarily Public Liability injury and third-party property damage claims. This is a key technical and client-facing role within a collaborative, specialist team. Key Responsibilities Desktop technical handling of UK and European Real Estate Casualty claims on a cradle-to-grave basis Acting as a technical referral point when required Managing a portfolio of client accounts, including participation in client meetings, presentations, and technical training Proactively progressing claims via email, telephone, video calls, and written correspondence Controlling the full lifecycle of claims, including diary management and proactive file handling Liaising with insureds, insurers, brokers, adjusters, and other stakeholders to deliver excellent customer service Working closely with UK and European Casualty Adjusters and Account Management teams Accurate time recording, billing, and invoicing in line with internal systems and standards Producing MI, data capture, and performance reports for both clients and internal use Ensuring compliance with all technical, operational, data protection, and information security policies About You - Knowledge & Experience Minimum 5 years' experience handling Casualty claims on a full handling basis Strong Public Liability experience is essential, including both injury and third-party property damage Proven experience handling UK claims, with confidence using relevant protocols such as the Low Value Claims Portal Experience of Real Estate and/or European claims is beneficial but not essential Comfortable undertaking desktop investigations, establishing coverage, liability, and reserves on both delegated and non-delegated claims Able to manage a significant caseload while maintaining quality and attention to detail Confident producing formal reports and technical advice for clients Experience managing client accounts or schemes Self-motivated, technically curious, and keen to continue developing professionally Comfortable working independently and collaboratively within a wider UK and European team Driven and able to meet SLA, chargeable hours, and fee income targets Desirable Ability to speak additional European languages (Spanish, French, German, or Italian) Holding or working towards a professional claims qualification

Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.