4 jobs found

Job Title: Business Support Administrator (Estates) Location: Mason Court, Hillborough Road, Olton, B27 6PF Salary: 19,641 per annum Job Type: Part time, Permanent (28 hours) Working Hours: Monday - Friday SJMT is a family of charities & community of people supporting those most in need in the West Midlands. We want everyone, regardless of age or circumstances, to feel secure, have opportunities and to thrive. The services provided include: Safe, affordable and well-maintained alms-housing Residential and extra care Community and housing related support Services to advance the opportunities of children and young people in need Everything we do is rooted in our 370-year history and driven by their vision for the future. Purpose of the role: To provide high quality administrative support to the Estates department , and to act as the first point of contact for residents reporting maintenance queries and requests. The role will be based alongside the Trust Business Support Team based within the Main Reception area and will also support with daily operations and front of house activities for the Trust. Main Duties and Responsibilities: Estates Business Support Function Manning the repairs inbox and phoneline to be the first point of contact for residents raising maintenance requests. Raising, updating and closing of reactive, PPM and scheduled job requests using the Housing management system, ensuring that all reactive requests raised on the helpdesk have the correct priority assigned. Working closely with the Property Services Manager, and liaising with residents, to arrange access for maintenance operatives and contractors to carry out works Recording voids statistics for SJMT and ensuring this is accessible to the relevant departments Day to day monitoring of maintenance job ticket logs and liaising with the Property Services Manager regarding outstanding jobs. Coordinating a purchase order log process, raising purchase orders for approval, updating budget monitoring spreadsheets accordingly. Monitoring the Planned Maintenance mailbox, filing service sheets and work records and working with the Responsive Repairs Manager to arrange remedial works. Maintaining accurate property records including but not limited to Service and Inspection Records, Compliance Tracker, Mould Inspection database and Stock Condition tracker Ordering PPE/uniform, equipment and supplies for maintenance teams and jobs as needed. Working with the rest of the Estates team support in to increase year on year resident/customer satisfaction. Identify and implement innovations to achieve continuous improvement to service delivery. Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness is delivered and maintained Production of reports and papers at regular intervals To facilitate communicate between the Estates team and residents to ensure that an effective property management service is delivered. General Trust Business Support Function: Deal with telephone enquiries and visitors to the organisation in a positive and friendly manner, ensuring all enquiries are dealt with professionally and escalated as appropriate. Undertake necessary training or personal development in order to fully meet these job requirements and future business plans. Please note that this is not an exhaustive list and therefore a full list of duties is available on request. About you: Education: GCSE, A-level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative: 2 years (required) Language: English (required) What we offer: The Trust continues to reward its staff with competitive pay rates and a number of employee benefits including: Casual dress Company pension Employee discount - blue light Health & wellbeing programme Life insurance On-site parking To apply for this role please click APPLY button to submit a CV. Candidates with previous experience and job titles of; Admin Assistant, Office Administrator, Administrator, Administration Clerk, Administrative Assistant, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Clerk, Business Administrator may also be considered.

Front Of House Property Admin £28,000 Bristol A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Bristol. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role

Reporting to: General Manager Hours: 30 per week, 8am 4pm or 1:30pm 9:30pm, on a rota including some weekend shifts per month About the Role: YMCA Reading is seeking a proactive, organised, administrator to join our dedicated Support and Housing Team. In this key role, you ll be the first point of contact for residents, visitors, and professionals helping ensure smooth operations and outstanding customer service across our organisation. What You ll Be Doing: Acting as a first point of contact via reception, email, phone, and in person delivering excellent customer service Provide vital administrative support to the Support and Housing Team, including tenancy sustainment tasks Monitor room voids, support assessments, and move-on processes Assist with rent tracking and issuing of reminder/warning letters using our in-house systems Help maintain weekly tenancy sustainment reports Carry out day-to-day filing and bookkeeping administration Monitor and manage shared email inboxes Manage and maintain the purchase order system, ensuring accurate records are kept Support cross-team projects aligned with YMCA Reading s strategic objectives Maintain confidentiality and uphold data protection standards Attend training and development opportunities as required What we re looking for: You ll be confident working both independently and collaboratively, with a strong focus on accuracy, communication, and confidentiality. Experience in a busy, customer-facing environment Strong administrative skills with attention to detail Confident managing multiple priorities Excellent verbal and written communication skills Skilled in Microsoft Office, especially Excel Able to manage confidential information with discretion Calm and professional approach to challenging behaviours Ability to take initiative and work with minimal supervision Experience in housing, support, or charity sectors Knowledge of tenancy sustainment or housing administration Role details: Shift pattern: 8am 4pm or 1:30pm 9:30pm, on a rota including some weekend shifts per month What we offer: Private medical insurance Free flu vaccination Cycle to work scheme Discounted food in our Cafe Tech Scheme Discount on hire of our community spaces. Free on site Parking Company pension Any appointment will be subject to suitable references and an enhanced DBS check Why Join us? Everyone should have a fair chance to discover who they are and what they can become. YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community.

Site Manager - Major Void Works £50k - £60k + Package + Benefits Guildford based We are working with a Social Housing Contractor to recruit a proactive Site Manager to deliver major void refurbishment projects in the Guildford area. This role would suit a Site Supervisor or Assistant Site Manager looking to step up. This is a client facing role, you will be responsible for delivering refurbishment programs to void properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering void projects including external cladding with a reputable contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £50K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!