Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Apr 01, 2026
Full time
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Property Manager - Key Worker Services We are seeking a proactive and customer focused Property Manager to oversee residential sites and deliver high quality housing services. Position: Property Manager - Key Worker Services Salary: £37,570 to £40,758 per annum Location: Slough (site based with some travel) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 2 April 2026 About the Role This is a varied and hands on role managing residential accommodation, ensuring a safe, compliant and high quality living environment for residents. You will act as the main point of contact on site, overseeing day to day operations and delivering an excellent customer experience. Key responsibilities include: Managing tenancies from allocation through to move in Acting as the main contact for residents and stakeholders Carrying out regular estate inspections and ensuring compliance Managing repairs, maintenance and contractor performance Handling complaints and anti social behaviour cases Overseeing voids and minimising rental loss Ensuring health and safety and fire compliance standards are met Maintaining accurate records for audit and reporting purposes Building strong relationships with partners and external agencies About You You will be organised, resilient and confident managing a busy workload, with a strong focus on customer service. You will have: Experience in property or housing management Strong communication and stakeholder management skills A proactive and solutions focused approach Knowledge of tenancy management and housing legislation Experience managing repairs and maintenance processes Ability to manage competing priorities and meet deadlines Confidence using systems such as MS Office and CRM platforms Experience handling complaints and resolving issues effectively About the Organisation This organisation is a well established provider of housing services, supporting communities across the UK. They are committed to delivering safe, high quality homes and creating positive living environments for residents. With a strong focus on service, inclusion and continuous improvement, they offer a supportive and purpose driven working environment. Other roles you may have experience of could include; Housing Officer, Tenancy Manager, Estate Manager, Housing Manager, Lettings Manager, Property Officer, Accommodation Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 01, 2026
Full time
Property Manager - Key Worker Services We are seeking a proactive and customer focused Property Manager to oversee residential sites and deliver high quality housing services. Position: Property Manager - Key Worker Services Salary: £37,570 to £40,758 per annum Location: Slough (site based with some travel) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 2 April 2026 About the Role This is a varied and hands on role managing residential accommodation, ensuring a safe, compliant and high quality living environment for residents. You will act as the main point of contact on site, overseeing day to day operations and delivering an excellent customer experience. Key responsibilities include: Managing tenancies from allocation through to move in Acting as the main contact for residents and stakeholders Carrying out regular estate inspections and ensuring compliance Managing repairs, maintenance and contractor performance Handling complaints and anti social behaviour cases Overseeing voids and minimising rental loss Ensuring health and safety and fire compliance standards are met Maintaining accurate records for audit and reporting purposes Building strong relationships with partners and external agencies About You You will be organised, resilient and confident managing a busy workload, with a strong focus on customer service. You will have: Experience in property or housing management Strong communication and stakeholder management skills A proactive and solutions focused approach Knowledge of tenancy management and housing legislation Experience managing repairs and maintenance processes Ability to manage competing priorities and meet deadlines Confidence using systems such as MS Office and CRM platforms Experience handling complaints and resolving issues effectively About the Organisation This organisation is a well established provider of housing services, supporting communities across the UK. They are committed to delivering safe, high quality homes and creating positive living environments for residents. With a strong focus on service, inclusion and continuous improvement, they offer a supportive and purpose driven working environment. Other roles you may have experience of could include; Housing Officer, Tenancy Manager, Estate Manager, Housing Manager, Lettings Manager, Property Officer, Accommodation Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes Working closely with social workers, families, landlords and support providers to ensure effective housing solutions Monitoring performance targets including voids, arrears and service standards Ensuring repairs and maintenance issues are reported and resolved within agreed timescales Maintaining accurate records and reporting across housing systems Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need Experience working within a housing officer, tenancy management or supported housing role Experience supporting vulnerable individuals, ideally those with learning disabilities or autism Good knowledge of housing options, tenancy management and relevant legislation Strong understanding of safeguarding and risk management Excellent communication and interpersonal skills Ability to manage a varied caseload and work independently Strong organisational skills with the ability to prioritise workloads effectively Experience working with multi-agency partners and stakeholders Full UK driving licence and access to a vehicle
Apr 01, 2026
Full time
Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes Working closely with social workers, families, landlords and support providers to ensure effective housing solutions Monitoring performance targets including voids, arrears and service standards Ensuring repairs and maintenance issues are reported and resolved within agreed timescales Maintaining accurate records and reporting across housing systems Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need Experience working within a housing officer, tenancy management or supported housing role Experience supporting vulnerable individuals, ideally those with learning disabilities or autism Good knowledge of housing options, tenancy management and relevant legislation Strong understanding of safeguarding and risk management Excellent communication and interpersonal skills Ability to manage a varied caseload and work independently Strong organisational skills with the ability to prioritise workloads effectively Experience working with multi-agency partners and stakeholders Full UK driving licence and access to a vehicle
Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Mar 24, 2026
Full time
Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Black Country Housing Group
Watford, Hertfordshire
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
Oct 29, 2025
Full time
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
SITE SUPERVISOR Location: Grantham Start Date October Type: Full-time Permanent Salary: £36,000 per annum plus company van Our client, a leading social housing contractor , is seeking an experienced Supervisor to oversee maintenance and repair works across their housing contracts. This is a fantastic opportunity for someone with a strong background in social housing and property maintenance to step into a key leadership role. The Role: Supervising operatives and subcontractors delivering responsive and planned maintenance. Ensuring works are carried out to the highest standards, within agreed timescales and budgets. Carrying out quality checks and site inspections. Coordinating with tenants, housing officers, and the wider client team. Managing health & safety compliance across sites. Supporting the Project Manager in delivering KPIs and contract targets. About You: Proven supervisory experience within social housing maintenance or construction . Strong knowledge of repairs, voids, and planned works . Excellent leadership and organisational skills. Confident communicator, able to build strong relationships with both operatives and tenants. Understanding of health & safety and compliance within housing. IT literate with experience using works management systems. Desirable Qualifications: SSSTS / SMSTS Trade background (e.g., plumbing, carpentry, electrical) beneficial First Aid at Work certification email - (url removed)
Oct 06, 2025
Full time
SITE SUPERVISOR Location: Grantham Start Date October Type: Full-time Permanent Salary: £36,000 per annum plus company van Our client, a leading social housing contractor , is seeking an experienced Supervisor to oversee maintenance and repair works across their housing contracts. This is a fantastic opportunity for someone with a strong background in social housing and property maintenance to step into a key leadership role. The Role: Supervising operatives and subcontractors delivering responsive and planned maintenance. Ensuring works are carried out to the highest standards, within agreed timescales and budgets. Carrying out quality checks and site inspections. Coordinating with tenants, housing officers, and the wider client team. Managing health & safety compliance across sites. Supporting the Project Manager in delivering KPIs and contract targets. About You: Proven supervisory experience within social housing maintenance or construction . Strong knowledge of repairs, voids, and planned works . Excellent leadership and organisational skills. Confident communicator, able to build strong relationships with both operatives and tenants. Understanding of health & safety and compliance within housing. IT literate with experience using works management systems. Desirable Qualifications: SSSTS / SMSTS Trade background (e.g., plumbing, carpentry, electrical) beneficial First Aid at Work certification email - (url removed)
Voides Maintenance Operative - 28-30,000 per annum Full time - 9am to 6pm Company Van provided - Must have own tools Working across London Reporting ot head office based in E4 daily to pick up job sheets and return competed reports. The Voids Maintenance Operative is responsible for ensuring that vacant (void) properties are brought up to a lettable standard in a timely and efficient manner. This includes carrying out general repairs, minor refurbishments & safety checks to ensure the property is ready for re-occupation. Duties will include: Inspect void properties and identify required works in line with company standards. Carry out basic repairs including plumbing, carpentry, painting, patch plastering and tiling. Ensure all fixtures, fittings and appliances are in working order. Remove unwanted items, rubbish or debris from the property. Identify and report any issues requiring specialist contractors. Take before and after photos of all void works for internal reporting. Report back when properties are ready for final inspection and re-letting.
Oct 06, 2025
Full time
Voides Maintenance Operative - 28-30,000 per annum Full time - 9am to 6pm Company Van provided - Must have own tools Working across London Reporting ot head office based in E4 daily to pick up job sheets and return competed reports. The Voids Maintenance Operative is responsible for ensuring that vacant (void) properties are brought up to a lettable standard in a timely and efficient manner. This includes carrying out general repairs, minor refurbishments & safety checks to ensure the property is ready for re-occupation. Duties will include: Inspect void properties and identify required works in line with company standards. Carry out basic repairs including plumbing, carpentry, painting, patch plastering and tiling. Ensure all fixtures, fittings and appliances are in working order. Remove unwanted items, rubbish or debris from the property. Identify and report any issues requiring specialist contractors. Take before and after photos of all void works for internal reporting. Report back when properties are ready for final inspection and re-letting.
Hays Construction and Property
Gloucester, Gloucestershire
Your new company You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life. Your new role As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships. Responsibilities include: Deliver intensive housing management services across your patch Conduct regular room health & safety inspections Manage voids, lettings, rent arrears, and tenancy breaches Maintain property inventories and replenish items as needed Facilitate access for contractors and monitor maintenance quality Ensure compliance checks (e.g. gas, legionella) are completed on time Monitor and review CCTV footage where appropriate Prepare documentation for tenancy-related legal proceedings Promote safeguarding and report incidents or near misses Support Housing Benefit claims and liaise with relevant teams What you'll need to succeed Experience in tenancy management and working with vulnerable people Knowledge of housing law and welfare benefits Ability to travel independently across the region Access to a car and full driving licence with business insurance Strong organisational and communication skills CIH Level 3 qualification (desirable) What you'll get in return Competitive hourly rate of 17.24 (inclusive of holiday pay) Mileage paid at 30p per mile from home to properties 20-day holiday (increasing by 1 day per year for the next 5 years) Flexible working with autonomy over your diary Supportive team and meaningful work in the community Access to Hays Temp Worker benefits including pension and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 03, 2025
Contractor
Your new company You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life. Your new role As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships. Responsibilities include: Deliver intensive housing management services across your patch Conduct regular room health & safety inspections Manage voids, lettings, rent arrears, and tenancy breaches Maintain property inventories and replenish items as needed Facilitate access for contractors and monitor maintenance quality Ensure compliance checks (e.g. gas, legionella) are completed on time Monitor and review CCTV footage where appropriate Prepare documentation for tenancy-related legal proceedings Promote safeguarding and report incidents or near misses Support Housing Benefit claims and liaise with relevant teams What you'll need to succeed Experience in tenancy management and working with vulnerable people Knowledge of housing law and welfare benefits Ability to travel independently across the region Access to a car and full driving licence with business insurance Strong organisational and communication skills CIH Level 3 qualification (desirable) What you'll get in return Competitive hourly rate of 17.24 (inclusive of holiday pay) Mileage paid at 30p per mile from home to properties 20-day holiday (increasing by 1 day per year for the next 5 years) Flexible working with autonomy over your diary Supportive team and meaningful work in the community Access to Hays Temp Worker benefits including pension and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Site Supervisor (Repairs & Voids) Location: Ealing or Staines Job Type: Full-Time, Permanent Salary: Competitive + Van/Allowance + Benefits About the Role We're looking for an experienced Site Supervisor to manage day-to-day operations on repairs and voids projects within the social housing sector in the Staines and Ealing area. You'll be responsible for overseeing multiple teams across occupied and empty properties, ensuring works are completed safely, on time, and to a high standard. This is a vital role within a growing organisation that values professionalism, quality service, and tenant satisfaction. Key Responsibilities Supervise day-to-day repairs and voids works across multiple properties Manage operatives, subcontractors, and site logistics to ensure smooth delivery of services Carry out property inspections and snagging to ensure work meets company and client standards Ensure health & safety regulations and risk assessments are implemented and followed on-site Maintain accurate records, reports, and site diaries Liaise with tenants, housing officers, and client representatives to provide updates and resolve any issues Monitor progress against KPIs and ensure deadlines and budgets are met Requirements Previous experience in a Site Supervisor role within social housing repairs and voids Good understanding of trades, maintenance processes, and turnaround times in void properties SSSTS or SMSTS certification Proficient with basic IT systems (for reporting, scheduling, etc.) Full UK driving licence (essential)
Sep 23, 2025
Full time
Site Supervisor (Repairs & Voids) Location: Ealing or Staines Job Type: Full-Time, Permanent Salary: Competitive + Van/Allowance + Benefits About the Role We're looking for an experienced Site Supervisor to manage day-to-day operations on repairs and voids projects within the social housing sector in the Staines and Ealing area. You'll be responsible for overseeing multiple teams across occupied and empty properties, ensuring works are completed safely, on time, and to a high standard. This is a vital role within a growing organisation that values professionalism, quality service, and tenant satisfaction. Key Responsibilities Supervise day-to-day repairs and voids works across multiple properties Manage operatives, subcontractors, and site logistics to ensure smooth delivery of services Carry out property inspections and snagging to ensure work meets company and client standards Ensure health & safety regulations and risk assessments are implemented and followed on-site Maintain accurate records, reports, and site diaries Liaise with tenants, housing officers, and client representatives to provide updates and resolve any issues Monitor progress against KPIs and ensure deadlines and budgets are met Requirements Previous experience in a Site Supervisor role within social housing repairs and voids Good understanding of trades, maintenance processes, and turnaround times in void properties SSSTS or SMSTS certification Proficient with basic IT systems (for reporting, scheduling, etc.) Full UK driving licence (essential)
Job Title: Clerk of Works - Social Housing (Repairs, Damp & Mould) Location: South London Salary: Up to 45,000 per annum Contract Type: Permanent Start Date: ASAP About the Role We're working with a respected social housing provider in South London to recruit an experienced Clerk of Works on a permanent basis, focused on overseeing repairs, maintenance, and damp & mould remediation across their housing stock. This is a key role ensuring that residents live in safe, well-maintained homes and that contractors deliver work to the highest standards. You will be responsible for on-site inspections , reporting , and ensuring works are completed in line with SOR codes , contract specifications, and building regulations. It's an excellent opportunity for someone who's detail-oriented, technically sound, and confident working in a fast-paced housing repairs environment. Key Responsibilities Conduct detailed pre- and post-inspections on repairs, voids , and damp & mould cases Diagnose issues on-site, identify root causes, and recommend remedial actions Monitor and report on the quality and compliance of contractors' work Ensure all works are accurately scoped and coded using Schedule of Rates (SOR) Record and report findings using mobile technology and produce detailed inspection reports with photographic evidence Escalate quality or compliance concerns in line with internal procedures Work closely with surveyors, repairs officers, and resident liaison teams Ensure all works meet health & safety standards, regulatory requirements, and internal policies Requirements Demonstrable experience as a Clerk of Works , Repairs Inspector, or similar role in the social housing sector Strong technical knowledge in building repairs, with emphasis on damp, mould, disrepair , and general maintenance Proven experience using SOR codes to scope and validate works Sound understanding of building pathology and construction techniques Excellent reporting and communication skills Confident using handheld devices and job management systems Full UK driving licence and access to a vehicle (mileage covered) Relevant qualifications (HNC/HND in Building Studies, CIOB, or RICS membership) desirable but not essential What's on Offer Salary up to 45,000 per annum Mileage and expenses covered How to Apply If you're a skilled Clerk of Works with a passion for quality and a background in social housing repairs - particularly in damp and mould - we want to hear from you. Apply now with your CV!
Sep 22, 2025
Full time
Job Title: Clerk of Works - Social Housing (Repairs, Damp & Mould) Location: South London Salary: Up to 45,000 per annum Contract Type: Permanent Start Date: ASAP About the Role We're working with a respected social housing provider in South London to recruit an experienced Clerk of Works on a permanent basis, focused on overseeing repairs, maintenance, and damp & mould remediation across their housing stock. This is a key role ensuring that residents live in safe, well-maintained homes and that contractors deliver work to the highest standards. You will be responsible for on-site inspections , reporting , and ensuring works are completed in line with SOR codes , contract specifications, and building regulations. It's an excellent opportunity for someone who's detail-oriented, technically sound, and confident working in a fast-paced housing repairs environment. Key Responsibilities Conduct detailed pre- and post-inspections on repairs, voids , and damp & mould cases Diagnose issues on-site, identify root causes, and recommend remedial actions Monitor and report on the quality and compliance of contractors' work Ensure all works are accurately scoped and coded using Schedule of Rates (SOR) Record and report findings using mobile technology and produce detailed inspection reports with photographic evidence Escalate quality or compliance concerns in line with internal procedures Work closely with surveyors, repairs officers, and resident liaison teams Ensure all works meet health & safety standards, regulatory requirements, and internal policies Requirements Demonstrable experience as a Clerk of Works , Repairs Inspector, or similar role in the social housing sector Strong technical knowledge in building repairs, with emphasis on damp, mould, disrepair , and general maintenance Proven experience using SOR codes to scope and validate works Sound understanding of building pathology and construction techniques Excellent reporting and communication skills Confident using handheld devices and job management systems Full UK driving licence and access to a vehicle (mileage covered) Relevant qualifications (HNC/HND in Building Studies, CIOB, or RICS membership) desirable but not essential What's on Offer Salary up to 45,000 per annum Mileage and expenses covered How to Apply If you're a skilled Clerk of Works with a passion for quality and a background in social housing repairs - particularly in damp and mould - we want to hear from you. Apply now with your CV!
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
Sep 22, 2025
Seasonal
As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!
