Bay View Child Care Ltd
Quernmore Park, Lancashire
Team Leader Care Contract: Permanent, Full Time Hours: 40 hours per week Responsible to: Registered Manager Location: Lancaster Salary : Basic salary of 27,803.20 with a potential to earn up to a total of 34,523.20 with sleep in shifts. We are looking for dynamic and inspirational Residential Home Team Leader to join our already established Children's Home Team at Bayview. You'll be working in one of our family feel children's homes in Capernwray, Carnforth, with a maximum of four young people per home. Our service requires individuals who will help guide young people aged 8-18 with social, emotional and behavioural difficulties to success and who are dedicated to supporting our ethos. As well as this, you will support in providing a safe, secure, homely and positive environment for the children and young adults in the home so that their lives are progressively improved. To assist the Registered Manager and Deputy Manager in the leadership and management of the day to day operations of the Home so that the lives of all of the young residents are progressively improved. All our homes are rated 'Outstanding' or 'Good' by Ofsted so as such we would require you to assist in the continuous improvement and development of the quality, image and reputation of the Home. To deputise for the Registered Manager at any time when the Registered Manager is not physically present at the Home. You must also hold a full UK driving license. It is a requirement that you hold your Diploma Level 3 in Working with Children & Young People. Benefits Competitive Salary plus up to 6720 in sleep in payments (average of 6-8 sleep ins per month at 70 per sleep in) Regular Supervisions Company pension Access to our Exchange Employee Discount Scheme Access to wellbeing programmes via our Exchange Provision Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme Promotion opportunities The Provision of Childcare Care plans, which meet the pre-agreed standards, are religiously produced for each child, reviewed in line with the pre-agreed timescales and submitted to the Registered Manager for approval. All legal requirements, Ofsted standards and the policies and procedures of Bay View Childcare are adhered to at all times by all members of staff. Any feedback received from residents, family, friends, placing authorities and any other relevant parties is religiously noted and communicated to the Registered Manager by the pre-agreed method. The Registered Manager is kept fully informed of all important issues and developments within the Home at all times, in line with the pre-agreed guidelines. All members of staff are aware of the standards of behaviour required and any deviation from the pre-agreed code of behaviour is directly but respectfully addressed by the Deputy Manager. All members of staff are approachable, friendly and professional, proactively engage with the children and create an open, positive and inclusive environment so that the children feel that they belong in the Home. All members of staff work proactively and constructively with the children, endeavouring to build relationships with them, add to their quality of life and build foundations for future personal success. The Team Leader is fully aware of his or her responsibilities in terms of the rota, sleeping duties and on-call arrangements and complies with them at all times. Should the Team Leader have any concerns as to the behaviour or competence of the Registered Manager, these are communicated privately and confidentially to the Responsible Individual. Business Management and Improvement At any time when the Registered Manager is not physically present, the Team Leader assists the Deputy Manager in deputising for the Registered Manager and takes responsibility for managing all day to day aspects of the Home. The Team Leader ensures that no element of the pre-agreed expenditure budget is exceeded without the express prior permission of the Registered Manager. The quality of food provided to the children is in line with the pre-agreed food standards. The Team Leader actively assists with and carries out menu planning, cooking and the purchasing of foodstuffs, as necessary. When the Registered Manager is not present, the Team Leader assists the Deputy Manager who leads the weekly staff meeting. This is done in an open, positive and inclusive way ensuring that all staff have the opportunity to communicate concerns and put forward potential solutions and improvement ideas. Members of staff are actively involved in and consulted on decisions which affect the way they carry out their jobs on a day to day basis. A senior staff meeting is held ahead of the weekly staff meeting in order to prepare properly for that meeting and agree anything important which needs to be communicated to the rest of the team. The Team Leader proactively communicates ideas for the medium term improvement of the Home, for inclusion in the annual development plan. Any problem area or issue needing to be addressed within the business is immediately raised with the Deputy or Registered Manager. The Team Leader is continually seeking to develop his or her knowledge and skills in relation to childcare and religiously attends training and development courses and workshops as required by the Registered Manager. Staff Management All staff are managed fairly and consistently and in accordance with the core values of the Home with the effect that the level of staff turnover is kept to a minimum. The Team Leader ensures that day to day staff management issues are dealt with quickly, fairly and professionally. Employee absence is proactively managed in accordance with the agreed absence management policy and procedure. Return to work interviews are carried out as necessary and in line with the agreed policy and procedure. Where staff are unavailable for work at short notice, immediate action is taken to obtain competent staff to fulfil their roles. The Team Leader ensures that the staff working on each shift for which he or she is responsible are deployed as effectively as possible. The appearance of all staff is proactively managed so that it consistently meets the agreed appearance standard. The Team Leader carries out regular performance reviews (supervisions) with all team members in accordance with the agreed procedures and timescales. Appropriate performance data, indicators and measures are employed to ensure that performance measurement is professional and objective. The Team Leader ensures that all legal health and safety requirements and the company's health and safety policies and procedures are complied with at all times. Good personal hygiene standards, as specified in the relevant company policies and procedures, are followed religiously by all staff. Any deviation from this is dealt with quickly and effectively by the Team Leader. The Team Leader ensures that all members of staff abide by all of the company's health and safety policies and procedures at all times. Bay View is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Bay View is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position. INDRESHP PandoLogic. Category:Quality Control,
Mar 03, 2026
Full time
Team Leader Care Contract: Permanent, Full Time Hours: 40 hours per week Responsible to: Registered Manager Location: Lancaster Salary : Basic salary of 27,803.20 with a potential to earn up to a total of 34,523.20 with sleep in shifts. We are looking for dynamic and inspirational Residential Home Team Leader to join our already established Children's Home Team at Bayview. You'll be working in one of our family feel children's homes in Capernwray, Carnforth, with a maximum of four young people per home. Our service requires individuals who will help guide young people aged 8-18 with social, emotional and behavioural difficulties to success and who are dedicated to supporting our ethos. As well as this, you will support in providing a safe, secure, homely and positive environment for the children and young adults in the home so that their lives are progressively improved. To assist the Registered Manager and Deputy Manager in the leadership and management of the day to day operations of the Home so that the lives of all of the young residents are progressively improved. All our homes are rated 'Outstanding' or 'Good' by Ofsted so as such we would require you to assist in the continuous improvement and development of the quality, image and reputation of the Home. To deputise for the Registered Manager at any time when the Registered Manager is not physically present at the Home. You must also hold a full UK driving license. It is a requirement that you hold your Diploma Level 3 in Working with Children & Young People. Benefits Competitive Salary plus up to 6720 in sleep in payments (average of 6-8 sleep ins per month at 70 per sleep in) Regular Supervisions Company pension Access to our Exchange Employee Discount Scheme Access to wellbeing programmes via our Exchange Provision Comprehensive training programme, followed by a comprehensive and ongoing CPD Programme Promotion opportunities The Provision of Childcare Care plans, which meet the pre-agreed standards, are religiously produced for each child, reviewed in line with the pre-agreed timescales and submitted to the Registered Manager for approval. All legal requirements, Ofsted standards and the policies and procedures of Bay View Childcare are adhered to at all times by all members of staff. Any feedback received from residents, family, friends, placing authorities and any other relevant parties is religiously noted and communicated to the Registered Manager by the pre-agreed method. The Registered Manager is kept fully informed of all important issues and developments within the Home at all times, in line with the pre-agreed guidelines. All members of staff are aware of the standards of behaviour required and any deviation from the pre-agreed code of behaviour is directly but respectfully addressed by the Deputy Manager. All members of staff are approachable, friendly and professional, proactively engage with the children and create an open, positive and inclusive environment so that the children feel that they belong in the Home. All members of staff work proactively and constructively with the children, endeavouring to build relationships with them, add to their quality of life and build foundations for future personal success. The Team Leader is fully aware of his or her responsibilities in terms of the rota, sleeping duties and on-call arrangements and complies with them at all times. Should the Team Leader have any concerns as to the behaviour or competence of the Registered Manager, these are communicated privately and confidentially to the Responsible Individual. Business Management and Improvement At any time when the Registered Manager is not physically present, the Team Leader assists the Deputy Manager in deputising for the Registered Manager and takes responsibility for managing all day to day aspects of the Home. The Team Leader ensures that no element of the pre-agreed expenditure budget is exceeded without the express prior permission of the Registered Manager. The quality of food provided to the children is in line with the pre-agreed food standards. The Team Leader actively assists with and carries out menu planning, cooking and the purchasing of foodstuffs, as necessary. When the Registered Manager is not present, the Team Leader assists the Deputy Manager who leads the weekly staff meeting. This is done in an open, positive and inclusive way ensuring that all staff have the opportunity to communicate concerns and put forward potential solutions and improvement ideas. Members of staff are actively involved in and consulted on decisions which affect the way they carry out their jobs on a day to day basis. A senior staff meeting is held ahead of the weekly staff meeting in order to prepare properly for that meeting and agree anything important which needs to be communicated to the rest of the team. The Team Leader proactively communicates ideas for the medium term improvement of the Home, for inclusion in the annual development plan. Any problem area or issue needing to be addressed within the business is immediately raised with the Deputy or Registered Manager. The Team Leader is continually seeking to develop his or her knowledge and skills in relation to childcare and religiously attends training and development courses and workshops as required by the Registered Manager. Staff Management All staff are managed fairly and consistently and in accordance with the core values of the Home with the effect that the level of staff turnover is kept to a minimum. The Team Leader ensures that day to day staff management issues are dealt with quickly, fairly and professionally. Employee absence is proactively managed in accordance with the agreed absence management policy and procedure. Return to work interviews are carried out as necessary and in line with the agreed policy and procedure. Where staff are unavailable for work at short notice, immediate action is taken to obtain competent staff to fulfil their roles. The Team Leader ensures that the staff working on each shift for which he or she is responsible are deployed as effectively as possible. The appearance of all staff is proactively managed so that it consistently meets the agreed appearance standard. The Team Leader carries out regular performance reviews (supervisions) with all team members in accordance with the agreed procedures and timescales. Appropriate performance data, indicators and measures are employed to ensure that performance measurement is professional and objective. The Team Leader ensures that all legal health and safety requirements and the company's health and safety policies and procedures are complied with at all times. Good personal hygiene standards, as specified in the relevant company policies and procedures, are followed religiously by all staff. Any deviation from this is dealt with quickly and effectively by the Team Leader. The Team Leader ensures that all members of staff abide by all of the company's health and safety policies and procedures at all times. Bay View is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Bay View is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position. INDRESHP PandoLogic. Category:Quality Control,
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
The Volunteer and Events Manager will develop and implement a volunteer strategy and annual RLSS UK plan of events, for all Directorates, which evolves to include opportunities as they arise. To do so successfully, you will be a proactive, dynamic and experienced Volunteer and Events Manager who will lead our centralised management function with passion, excitement and dedication to RLSS UK s purpose, mission and vision. KEY TASKS AND RESPONSIBILITIES Lead a professional volunteer and events function ensuring supply and demand needs are met across RLSS UK and supporting all teams to embed a consistent and coordinated approach To develop, implement and oversee the delivery of the volunteer strategy To develop and implement effective strategies, polices and processes to engage and retain volunteers and ensure a high-quality volunteer experience at all stages of the volunteer cycle To develop and implement effective event management strategies, policies and processes incorporating all health and safety requirements To lead and continuously improve our support to volunteers across the UK and Ireland Develop, implement and review an innovative volunteer recognition and reward offer To integrate an increasing number of volunteers into RLSS UK s initiatives and activities, enhancing their experience and maximising their impact regardless of geography and circumstance To increase the diversity of volunteers To lead the delivery and implementation of our annual National Presentation of Honours Event, annual conference and national lifesaving sports events Attendance at Sports Committee and Honours Committee Lead research speakers and topics for conferences and workshops Speaker management and supporting the Events Executive to send out invitations, receive confirmations and general liaison Support membership queries about events and volunteers Implement project plans for all events including liaising with key teams such as the RLSS UK communications team Attending and managing events on site with the support of the Events Executive Venue management and liaison with relevant organisations to ensure smooth delivery To manage your team with clear direction and a supportive approach To provide guidance on good practices in volunteer management To address issues or conflicts promptly Ensure appropriate financial management of assigned budgets Lead and deliver an annual volunteer survey and analysis to produce meaningful feedback Lead and deliver events feedback surveys and take the learning for future implementation Work flexibly and collaboratively across all RLSS UK teams and promote all aspects of the organisation Willingness to travel occasionally within the UK Ability to attend occasional evening and weekend events Other Duties & Responsibilities Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. Proactively participate in the Society s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all To identify new event opportunities where there is the potential for RLSS UK to raise profile and visibility in communities throughout the UK and Ireland To work collaboratively with colleagues from across the organisation to ensure that with any event, the wider benefit to the whole society is always considered This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Approximately 7+ years experience in a volunteer management role Approximately 5+ years' experience in a events management role Experience of working at a manager level ideally in a membership organisation Demonstrable experience of strong project management Demonstrable experience in the development and implementation of impactful volunteer engagement strategies Demonstrable expertise in defining and driving strategies to achieve step changes in engagement Experience of forming partnerships with networks and other organisations which bring mutual benefit Demonstrable experience of positively interacting, engaging and influencing at all levels including with internal and external stakeholders Demonstrable experience of volunteer retention and acquisition Demonstrable experience of delivering events to raise the profile of a cause, retain and grow volunteers Demonstrable experience of delivering volunteer-focused solutions within a membership organisation Demonstrable experience of effectively implementing relevant processes and policies Demonstrable expertise in ensuring appropriate policies and processes are in place to guarantee compliance with regulatory and legislative requirements Expertise in developing and continuously adapting a range of volunteer training and competence assessment activities High level of proficiency in risk management and mitigation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Understanding and experience of the application of safeguarding laws Understanding and experience of the application of Health and Safety laws Project management qualification ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Membership and Education Team Closing Date 11.59pm, Sunday 15th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Mar 03, 2026
Full time
The Volunteer and Events Manager will develop and implement a volunteer strategy and annual RLSS UK plan of events, for all Directorates, which evolves to include opportunities as they arise. To do so successfully, you will be a proactive, dynamic and experienced Volunteer and Events Manager who will lead our centralised management function with passion, excitement and dedication to RLSS UK s purpose, mission and vision. KEY TASKS AND RESPONSIBILITIES Lead a professional volunteer and events function ensuring supply and demand needs are met across RLSS UK and supporting all teams to embed a consistent and coordinated approach To develop, implement and oversee the delivery of the volunteer strategy To develop and implement effective strategies, polices and processes to engage and retain volunteers and ensure a high-quality volunteer experience at all stages of the volunteer cycle To develop and implement effective event management strategies, policies and processes incorporating all health and safety requirements To lead and continuously improve our support to volunteers across the UK and Ireland Develop, implement and review an innovative volunteer recognition and reward offer To integrate an increasing number of volunteers into RLSS UK s initiatives and activities, enhancing their experience and maximising their impact regardless of geography and circumstance To increase the diversity of volunteers To lead the delivery and implementation of our annual National Presentation of Honours Event, annual conference and national lifesaving sports events Attendance at Sports Committee and Honours Committee Lead research speakers and topics for conferences and workshops Speaker management and supporting the Events Executive to send out invitations, receive confirmations and general liaison Support membership queries about events and volunteers Implement project plans for all events including liaising with key teams such as the RLSS UK communications team Attending and managing events on site with the support of the Events Executive Venue management and liaison with relevant organisations to ensure smooth delivery To manage your team with clear direction and a supportive approach To provide guidance on good practices in volunteer management To address issues or conflicts promptly Ensure appropriate financial management of assigned budgets Lead and deliver an annual volunteer survey and analysis to produce meaningful feedback Lead and deliver events feedback surveys and take the learning for future implementation Work flexibly and collaboratively across all RLSS UK teams and promote all aspects of the organisation Willingness to travel occasionally within the UK Ability to attend occasional evening and weekend events Other Duties & Responsibilities Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. Proactively participate in the Society s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all To identify new event opportunities where there is the potential for RLSS UK to raise profile and visibility in communities throughout the UK and Ireland To work collaboratively with colleagues from across the organisation to ensure that with any event, the wider benefit to the whole society is always considered This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Approximately 7+ years experience in a volunteer management role Approximately 5+ years' experience in a events management role Experience of working at a manager level ideally in a membership organisation Demonstrable experience of strong project management Demonstrable experience in the development and implementation of impactful volunteer engagement strategies Demonstrable expertise in defining and driving strategies to achieve step changes in engagement Experience of forming partnerships with networks and other organisations which bring mutual benefit Demonstrable experience of positively interacting, engaging and influencing at all levels including with internal and external stakeholders Demonstrable experience of volunteer retention and acquisition Demonstrable experience of delivering events to raise the profile of a cause, retain and grow volunteers Demonstrable experience of delivering volunteer-focused solutions within a membership organisation Demonstrable experience of effectively implementing relevant processes and policies Demonstrable expertise in ensuring appropriate policies and processes are in place to guarantee compliance with regulatory and legislative requirements Expertise in developing and continuously adapting a range of volunteer training and competence assessment activities High level of proficiency in risk management and mitigation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Understanding and experience of the application of safeguarding laws Understanding and experience of the application of Health and Safety laws Project management qualification ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Membership and Education Team Closing Date 11.59pm, Sunday 15th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Are you ready to take on a key role in keeping our operations running smoothly? We're looking for a proactive and highly organised Workshop Co-Ordinator to join our team. This is a fantastic opportunity to work in a fast-paced environment where your attention to detail and leadership will ensure our garage operates efficiently and safely every day. Location: Bellshill (ML4 3NY) Contract: Full-time, Permanent Shift Pattern & Hours: Monday - Friday - dayshift flexible start times Pay: 20.60 per hour (plus premiums) Role Responsibilities As a Workshop Co-Ordinator, you will be responsible for the day-to-day running of the garage workload, ensuring operational efficiency and compliance with safety standards. Key responsibilities include: Managing Health & Safety standards and promoting a strong safety culture. Overseeing trailer inspections and ensuring updates are completed daily. Handling breakdowns during garage opening hours and coordinating repairs. Approving holiday requests and maintaining accurate records. Ordering parts and maintaining optimum stock levels, including raising PO numbers and updating KPI sheets. Ensuring MOT processes and quality checks are completed. Conducting random quality checks on inspections and repairs. Performing monthly PPE checks and ensuring staff compliance. Maintaining workshop cleanliness and ensuring all tooling and equipment are safe and calibrated. Managing service paperwork and defect logs accurately. Carrying out pre-use inspections on equipment and ensuring proper documentation. Candidate Profile We are looking for someone who: Has strong organisational and communication skills. Demonstrates attention to detail and a proactive approach. Can manage multiple tasks and work effectively under pressure. Understands Health & Safety standards and compliance requirements. Has experience in a workshop or garage environment (preferred). Benefits Competitive pay: 20.60 per hour plus premiums. 33 days holiday (increasing with service). 2x life assurance. Opportunities for training and development. Permanent, full-time role with job security. You can find out more about M ller and what it's like to work for us by clicking here Careers at M ller UK & Ireland
Mar 03, 2026
Full time
Are you ready to take on a key role in keeping our operations running smoothly? We're looking for a proactive and highly organised Workshop Co-Ordinator to join our team. This is a fantastic opportunity to work in a fast-paced environment where your attention to detail and leadership will ensure our garage operates efficiently and safely every day. Location: Bellshill (ML4 3NY) Contract: Full-time, Permanent Shift Pattern & Hours: Monday - Friday - dayshift flexible start times Pay: 20.60 per hour (plus premiums) Role Responsibilities As a Workshop Co-Ordinator, you will be responsible for the day-to-day running of the garage workload, ensuring operational efficiency and compliance with safety standards. Key responsibilities include: Managing Health & Safety standards and promoting a strong safety culture. Overseeing trailer inspections and ensuring updates are completed daily. Handling breakdowns during garage opening hours and coordinating repairs. Approving holiday requests and maintaining accurate records. Ordering parts and maintaining optimum stock levels, including raising PO numbers and updating KPI sheets. Ensuring MOT processes and quality checks are completed. Conducting random quality checks on inspections and repairs. Performing monthly PPE checks and ensuring staff compliance. Maintaining workshop cleanliness and ensuring all tooling and equipment are safe and calibrated. Managing service paperwork and defect logs accurately. Carrying out pre-use inspections on equipment and ensuring proper documentation. Candidate Profile We are looking for someone who: Has strong organisational and communication skills. Demonstrates attention to detail and a proactive approach. Can manage multiple tasks and work effectively under pressure. Understands Health & Safety standards and compliance requirements. Has experience in a workshop or garage environment (preferred). Benefits Competitive pay: 20.60 per hour plus premiums. 33 days holiday (increasing with service). 2x life assurance. Opportunities for training and development. Permanent, full-time role with job security. You can find out more about M ller and what it's like to work for us by clicking here Careers at M ller UK & Ireland
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Becoming A Trustee with Young Identity youngidentity.org Our new Trustees may come from many walks of life and we do not require prior board-level experience. At this time, we are particularly keen to hear from candidates who can help to build the charity's infrastructure with: finance or accountancy , law , human resources and people management , income generation , commercial fundraising , marketing and communications , as well as those with experience in the education sector or working with young people . Successful candidates will be able to demonstrate some of the following qualities: Sound judgement and strategic thinking ability balanced by an openness to listening to others and to new ideas A clear commitment to equality, diversity and inclusion in the organisation Understanding or experience of the arts and/or education and a belief in the transformative power of poetry and performance An enthusiasm for arts charity work and the confidence and willingness to advocate our mission. All Trustees will be offered an induction. The role offers the opportunity to learn about governance and what it takes to run an arts organisation and achieve its objectives. Alongside experienced individuals, we also want to recruit a young trustee who would be willing to take up a governance role for the first time, someone who is willing to be mentored, so that we can offer tailored support and training as required. All Trustees will have the opportunity to attend Young Identity writing workshops, training, and events to experience Young Identity's unique delivery of poetry and performance. Our current board is a diverse mix of trustees with backgrounds in: economics, law, psychology, education, counselling, young people's arts production, community engagement and creative business development. The current board brings a wealth of knowledge, both specialist and general, as well as invaluable perspectives and lived experience ranging from the local, national and international. However, we also need to actively manage changes to the board as the terms of current trustees come to an end. We strive to do this in a systematic and organised way to ensure both continuity, stability as well as the development and progression of Young Identity. The Role and Responsibilities of Trustees Trustees are expected to: Commit to the responsibilities of the role, including attending and contributing to Board meetings, contributing to sub-committee work and representing Young Identity at events and meetings with key stakeholders. Contribute to the governance and strategic direction of Young Identity, ensuring it achieves its mission and objectives. Ensure, alongside your fellow Trustees, that the charity's a ff airs are conducted to the highest standards and with appropriate governance and risk management procedures. Be an ambassador for the charity, spreading the word about Young Identity and its work by attending events, using their experience and knowledge to support the development of the organisation. Terms of Appointment Expenses - This is a voluntary role and is unremunerated, although reasonable expenses can be claimed Meetings - The Board meets 4-6 times a year; this includes an annual strategic planning away day Length of Service - Trustees are appointed by the Board on a three-year term with the option to renew for one further term. There is some flexibility on the length of term for those aged 18 - 30. Eligibility - Candidates must be at least 18 years of age and be legally eligible to serve as Board Member/Chair or Trustee of a charity. You must not: Have an unspent conviction for an o ff ence involving dishonesty or deception Be declared bankrupt or be subject to bankruptcy restrictions Have an individual voluntary arrangement (IVA) with a creditor Been removed or disqualified as a company director or charity trustee because of wrongdoing Be disqualified or barred from acting as a trustee under the Safeguarding Vulnerable Groups Act 2006. Being a Chair The Chair will hold the Board and Leadership Team to account for the Charity's mission and vision, providing inclusive leadership to the Board of Trustees, ensuring that each trustee fulfils their duties and responsibilities for the effective governance of the charity. They will focus the board on strategic matters, prioritising long-term goals and planning and holding the organisation accountable to its stakeholders. The Chair will line manage the Co-Directors and act as an ambassador for the Charity. The Chair will need to have experience of or be skilled in most of the following areas: Chairing meetings, facilitating discussion and decision-making Strategic leadership and governance; ideally in the arts, culture or charity sectors Managing people, communications and understanding human dynamics, maintaining relationships with funders, partners and stakeholders Emotional intelligence; ability to provide appropriate support to senior staff Managing financial resources External relations and advocacy, including networking, philanthropy and fundraising The above list is indicative only and not exhaustive. The Chair will be expected to perform duties that are reasonably commensurate with the role. The Role and Responsibilities of Chair Our chair is expected to: Governance Lead the board in setting the strategic direction of the charity and approving the annual budget and plan. Ensure that the trustee board annually reviews its structure, effectiveness, delegations and key policies and implements agreed changes as necessary. Ensure trustee awareness and compliance with legal and regulatory requirements, including the requirements in their constitution and Charity Commission guidance on trustee roles and responsibilities (CC3). Maintain high standards of governance as set out in the Charity Governance code, fostering transparency and ensuring the charity holds itself accountable to its stakeholders. Work closely with the Co-Directors to establish a positive culture and hold the board and sta ff team accountable. Build a strong, positive and respectful relationship with staff , volunteers, beneficiaries and other stakeholders. Act as the Board's delegated representative to conduct Young Identity's annual appraisal, ensuring they are supported, constructively challenged and held to account for delivering the charity's strategy, through 1:1s Lead on the appraisal and development of trustees Board meetings Ensure that the trustee board functions effectively, meetings are run inclusively and the board carries out its duties. Liaise with the staff team to arrange Trustee meetings, set agendas and chair meetings. Monitoring the agreed actions from board meetings to ensure that decisions are implemented properly and in a timely manner. External Act as an ambassador for the charity, representing its interests and values to stakeholders. How to Apply Please submit your CV and a cover letter of no more than 500 words, telling us why you want to be a Trustee of the board Chair to . If you prefer, you can send a video of up to 2 minutes instead of the accompanying letter. We are committed to accessibility and inclusion. If you require any adjustments or other accommodations or support during the application or interview process, please let us know and we will be happy to support you. Application Deadline: 6 April 2026 Interviews: 20 - 21 April 2026 Confirmations: 23 April 2026 Observe Board Meeting: 7 May 2026 Contact There is no obligation, but if you would like to have a conversation with our Chair before applying, contact our Chair of our Trustees at Safer Recruitment We are committed to safeguarding and promoting the well-being of children, young people and vulnerable adults. We expect all staff, facilitators and volunteers to share this commitment, and we follow safer recruitment practices for all relevant roles, including the necessary pre-appointment checks. If you are appointed as a Young Identity Trustee we may require: Two satisfactory references A valid enhanced DBS check Please also complete the Equal Opportunities Form , which will be separated from your application, before shortlisting. Thank you for your interest in Young Identity.
Mar 03, 2026
Full time
Becoming A Trustee with Young Identity youngidentity.org Our new Trustees may come from many walks of life and we do not require prior board-level experience. At this time, we are particularly keen to hear from candidates who can help to build the charity's infrastructure with: finance or accountancy , law , human resources and people management , income generation , commercial fundraising , marketing and communications , as well as those with experience in the education sector or working with young people . Successful candidates will be able to demonstrate some of the following qualities: Sound judgement and strategic thinking ability balanced by an openness to listening to others and to new ideas A clear commitment to equality, diversity and inclusion in the organisation Understanding or experience of the arts and/or education and a belief in the transformative power of poetry and performance An enthusiasm for arts charity work and the confidence and willingness to advocate our mission. All Trustees will be offered an induction. The role offers the opportunity to learn about governance and what it takes to run an arts organisation and achieve its objectives. Alongside experienced individuals, we also want to recruit a young trustee who would be willing to take up a governance role for the first time, someone who is willing to be mentored, so that we can offer tailored support and training as required. All Trustees will have the opportunity to attend Young Identity writing workshops, training, and events to experience Young Identity's unique delivery of poetry and performance. Our current board is a diverse mix of trustees with backgrounds in: economics, law, psychology, education, counselling, young people's arts production, community engagement and creative business development. The current board brings a wealth of knowledge, both specialist and general, as well as invaluable perspectives and lived experience ranging from the local, national and international. However, we also need to actively manage changes to the board as the terms of current trustees come to an end. We strive to do this in a systematic and organised way to ensure both continuity, stability as well as the development and progression of Young Identity. The Role and Responsibilities of Trustees Trustees are expected to: Commit to the responsibilities of the role, including attending and contributing to Board meetings, contributing to sub-committee work and representing Young Identity at events and meetings with key stakeholders. Contribute to the governance and strategic direction of Young Identity, ensuring it achieves its mission and objectives. Ensure, alongside your fellow Trustees, that the charity's a ff airs are conducted to the highest standards and with appropriate governance and risk management procedures. Be an ambassador for the charity, spreading the word about Young Identity and its work by attending events, using their experience and knowledge to support the development of the organisation. Terms of Appointment Expenses - This is a voluntary role and is unremunerated, although reasonable expenses can be claimed Meetings - The Board meets 4-6 times a year; this includes an annual strategic planning away day Length of Service - Trustees are appointed by the Board on a three-year term with the option to renew for one further term. There is some flexibility on the length of term for those aged 18 - 30. Eligibility - Candidates must be at least 18 years of age and be legally eligible to serve as Board Member/Chair or Trustee of a charity. You must not: Have an unspent conviction for an o ff ence involving dishonesty or deception Be declared bankrupt or be subject to bankruptcy restrictions Have an individual voluntary arrangement (IVA) with a creditor Been removed or disqualified as a company director or charity trustee because of wrongdoing Be disqualified or barred from acting as a trustee under the Safeguarding Vulnerable Groups Act 2006. Being a Chair The Chair will hold the Board and Leadership Team to account for the Charity's mission and vision, providing inclusive leadership to the Board of Trustees, ensuring that each trustee fulfils their duties and responsibilities for the effective governance of the charity. They will focus the board on strategic matters, prioritising long-term goals and planning and holding the organisation accountable to its stakeholders. The Chair will line manage the Co-Directors and act as an ambassador for the Charity. The Chair will need to have experience of or be skilled in most of the following areas: Chairing meetings, facilitating discussion and decision-making Strategic leadership and governance; ideally in the arts, culture or charity sectors Managing people, communications and understanding human dynamics, maintaining relationships with funders, partners and stakeholders Emotional intelligence; ability to provide appropriate support to senior staff Managing financial resources External relations and advocacy, including networking, philanthropy and fundraising The above list is indicative only and not exhaustive. The Chair will be expected to perform duties that are reasonably commensurate with the role. The Role and Responsibilities of Chair Our chair is expected to: Governance Lead the board in setting the strategic direction of the charity and approving the annual budget and plan. Ensure that the trustee board annually reviews its structure, effectiveness, delegations and key policies and implements agreed changes as necessary. Ensure trustee awareness and compliance with legal and regulatory requirements, including the requirements in their constitution and Charity Commission guidance on trustee roles and responsibilities (CC3). Maintain high standards of governance as set out in the Charity Governance code, fostering transparency and ensuring the charity holds itself accountable to its stakeholders. Work closely with the Co-Directors to establish a positive culture and hold the board and sta ff team accountable. Build a strong, positive and respectful relationship with staff , volunteers, beneficiaries and other stakeholders. Act as the Board's delegated representative to conduct Young Identity's annual appraisal, ensuring they are supported, constructively challenged and held to account for delivering the charity's strategy, through 1:1s Lead on the appraisal and development of trustees Board meetings Ensure that the trustee board functions effectively, meetings are run inclusively and the board carries out its duties. Liaise with the staff team to arrange Trustee meetings, set agendas and chair meetings. Monitoring the agreed actions from board meetings to ensure that decisions are implemented properly and in a timely manner. External Act as an ambassador for the charity, representing its interests and values to stakeholders. How to Apply Please submit your CV and a cover letter of no more than 500 words, telling us why you want to be a Trustee of the board Chair to . If you prefer, you can send a video of up to 2 minutes instead of the accompanying letter. We are committed to accessibility and inclusion. If you require any adjustments or other accommodations or support during the application or interview process, please let us know and we will be happy to support you. Application Deadline: 6 April 2026 Interviews: 20 - 21 April 2026 Confirmations: 23 April 2026 Observe Board Meeting: 7 May 2026 Contact There is no obligation, but if you would like to have a conversation with our Chair before applying, contact our Chair of our Trustees at Safer Recruitment We are committed to safeguarding and promoting the well-being of children, young people and vulnerable adults. We expect all staff, facilitators and volunteers to share this commitment, and we follow safer recruitment practices for all relevant roles, including the necessary pre-appointment checks. If you are appointed as a Young Identity Trustee we may require: Two satisfactory references A valid enhanced DBS check Please also complete the Equal Opportunities Form , which will be separated from your application, before shortlisting. Thank you for your interest in Young Identity.
Senior C3 Policy & Digital Interoperability Consultant vacancy in OFF-SITE (053cm) Overview Our client is seeking a senior-level C3 Policy and Interoperability expert to support NATO's Cyber and Digital Transformation (CDT) programme. This is a rare opportunity to directly influence NATO's enterprise-level C3 policy framework and Digital Interoperability Roadmap at a strategic level. You will work alongside senior NATO stakeholders, technical authorities, and interoperability leaders to modernise policy, close capability gaps, and strengthen digital delivery across the Alliance. If you have deep experience in NATO C4ISR environments and understand how policy, technology, and interoperability converge at enterprise scale - this role offers genuine strategic impact. What You'll Be Doing Driving Policy Modernisation Lead updates to key NATO C3 implementation directives, including: NATO Enterprise C3 Interoperability Directive, Technical Directive for Interconnectivity of NATO CIS, Identity, Credential and Access Management (ICAM) Strengthen NATO's C3 policy compliance mechanisms. Identify and address policy gaps impacting delivery of modern digital and ICT capabilities. Produce structured, traceable policy updates aligned to stakeholder input and CDT priorities. Advancing NATO's Digital Interoperability Roadmap (DIOR) Support the evolution of NATO's Digital Interoperability Roadmap. Conduct high-level SME engagement (interviews, workshops, structured data collection). Manage and maintain roadmap data within NATO's Semantic Media Wiki (Tidepedia). Support the Interoperability Profiles Capability Team (IPCaT) and contribute to quarterly reporting. Lead the development of a Standard Interoperability Testing Information Exchange Format (concept through final draft). Contribute to governance reporting and roadmap toolset enhancement. Operating at Senior Stakeholder Level Prepare executive-ready working papers and presentations. Facilitate meetings and manage action tracking across complex stakeholder groups. Participate in weekly status reviews and periodic on-site working sessions at NCIA (The Hague). What They're Looking For Deep expertise in NATO interoperability frameworks and C3 policy. Strong working knowledge of NATO C4ISR systems and enterprise architectures. Proven experience updating or developing NATO policies and implementation directives. End-to-end C4ISR/IT lifecycle experience (analysis, architecture, integration, implementation). Experience managing complex capability development initiatives within NATO or equivalent defence environments. Strong technical documentation and structured reporting skills. Experience working within NATO committees and capability boards. Hands-on experience with Semantic Media Wiki platforms (Tidepedia). Confidence engaging senior military and civilian stakeholders across multinational environments. Additional Details Primarily remote delivery. Up to 24 on-site visits to NCIA The Hague (approx. twice per month). Travel costs for scheduled visits included within engagement rate. Contract runs until 31 December 2026. All deliverables are report- and directive-based outputs with structured milestone acceptance. CV Attestation must be signed upon application. Why This Role? Direct impact on NATO-wide digital interoperability policy. Strategic-level influence across Alliance capability development. High-visibility work with senior NATO stakeholders. Opportunity to modernise policy to enable next-generation digital capabilities. Apply here to start a conversation. For further information, email
Mar 03, 2026
Full time
Senior C3 Policy & Digital Interoperability Consultant vacancy in OFF-SITE (053cm) Overview Our client is seeking a senior-level C3 Policy and Interoperability expert to support NATO's Cyber and Digital Transformation (CDT) programme. This is a rare opportunity to directly influence NATO's enterprise-level C3 policy framework and Digital Interoperability Roadmap at a strategic level. You will work alongside senior NATO stakeholders, technical authorities, and interoperability leaders to modernise policy, close capability gaps, and strengthen digital delivery across the Alliance. If you have deep experience in NATO C4ISR environments and understand how policy, technology, and interoperability converge at enterprise scale - this role offers genuine strategic impact. What You'll Be Doing Driving Policy Modernisation Lead updates to key NATO C3 implementation directives, including: NATO Enterprise C3 Interoperability Directive, Technical Directive for Interconnectivity of NATO CIS, Identity, Credential and Access Management (ICAM) Strengthen NATO's C3 policy compliance mechanisms. Identify and address policy gaps impacting delivery of modern digital and ICT capabilities. Produce structured, traceable policy updates aligned to stakeholder input and CDT priorities. Advancing NATO's Digital Interoperability Roadmap (DIOR) Support the evolution of NATO's Digital Interoperability Roadmap. Conduct high-level SME engagement (interviews, workshops, structured data collection). Manage and maintain roadmap data within NATO's Semantic Media Wiki (Tidepedia). Support the Interoperability Profiles Capability Team (IPCaT) and contribute to quarterly reporting. Lead the development of a Standard Interoperability Testing Information Exchange Format (concept through final draft). Contribute to governance reporting and roadmap toolset enhancement. Operating at Senior Stakeholder Level Prepare executive-ready working papers and presentations. Facilitate meetings and manage action tracking across complex stakeholder groups. Participate in weekly status reviews and periodic on-site working sessions at NCIA (The Hague). What They're Looking For Deep expertise in NATO interoperability frameworks and C3 policy. Strong working knowledge of NATO C4ISR systems and enterprise architectures. Proven experience updating or developing NATO policies and implementation directives. End-to-end C4ISR/IT lifecycle experience (analysis, architecture, integration, implementation). Experience managing complex capability development initiatives within NATO or equivalent defence environments. Strong technical documentation and structured reporting skills. Experience working within NATO committees and capability boards. Hands-on experience with Semantic Media Wiki platforms (Tidepedia). Confidence engaging senior military and civilian stakeholders across multinational environments. Additional Details Primarily remote delivery. Up to 24 on-site visits to NCIA The Hague (approx. twice per month). Travel costs for scheduled visits included within engagement rate. Contract runs until 31 December 2026. All deliverables are report- and directive-based outputs with structured milestone acceptance. CV Attestation must be signed upon application. Why This Role? Direct impact on NATO-wide digital interoperability policy. Strategic-level influence across Alliance capability development. High-visibility work with senior NATO stakeholders. Opportunity to modernise policy to enable next-generation digital capabilities. Apply here to start a conversation. For further information, email
Salary:£28,000 Location:SuperBike Factory, Macclesfield Employment Type:Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean were now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before. That transformation puts us in growth mode. Volumes are rising, demand is strong, and were building a team that can scale with it people who want to work in a business that knows where its going and how its going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory. Overview We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital linked between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also as part of your role youll also be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience. What Youll Be Doing Day-to-Day: Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories Manage service bookings, workflows, and ensure technicians receive accurate job information Advise customers on parts and accessories, coordinating with suppliers and stock as needed Maintain accurate customer records, service documentation, and process payments Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers Uphold store presentation, brand values, and a high-quality customer experience What Were Looking For: Essential: Previous experience in a Parts, Clothing or Service Advisor role Experience within the automotive or motorcycle industry Familiarity with workshop management systems and parts catalogues Comfortable in a fast-paced, customer-facing environment Proficient with CRM systems and Microsoft Office. Desirable:Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales. Benefits: Netflix Membership Discounted Gym Membership Group Life Assurance Staff Discount on Bikes and accessories Cycle to Work Scheme Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline) Enhanced Maternity, Paternity, and Sickness Pay Aftersales Advisor / Parts Advisor / Accessories Advisor / Service Advisor Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory. We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating. JBRP1_UKTJ
Mar 03, 2026
Full time
Salary:£28,000 Location:SuperBike Factory, Macclesfield Employment Type:Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean were now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before. That transformation puts us in growth mode. Volumes are rising, demand is strong, and were building a team that can scale with it people who want to work in a business that knows where its going and how its going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory. Overview We have a newly created opportunity for an Aftersales Advisor to join our workshop team in a dual role acting as a vital linked between customers and the workshop, delivering excellent service from the moment of enquiry to job completion. This role is responsible for booking and managing service appointments, handling parts enquiries, supporting administrative functions, and recommending additional services or products. By blending organisation, product knowledge, and customer focus, the Advisor helps drive customer satisfaction and operational efficiency across the Parts and Service department. Also as part of your role youll also be responsible for delivering exceptional customer service, guiding customers in selecting motorcycle accessories, and supporting the overall showroom and aftersales operations. This role involves assisting customers through the purchasing process, maintaining showroom and store standards, and working closely with other departments to achieve a seamless customer experience. What Youll Be Doing Day-to-Day: Provide excellent customer service, in person and over the phone, promoting services, parts, and accessories Manage service bookings, workflows, and ensure technicians receive accurate job information Advise customers on parts and accessories, coordinating with suppliers and stock as needed Maintain accurate customer records, service documentation, and process payments Collaborate with workshop, sales, and aftersales teams to ensure smooth vehicle handovers Uphold store presentation, brand values, and a high-quality customer experience What Were Looking For: Essential: Previous experience in a Parts, Clothing or Service Advisor role Experience within the automotive or motorcycle industry Familiarity with workshop management systems and parts catalogues Comfortable in a fast-paced, customer-facing environment Proficient with CRM systems and Microsoft Office. Desirable:Passion for motorcycles and experience in dealership systems, CRMs, stock/parts management, or automotive/motorcycle aftersales. Benefits: Netflix Membership Discounted Gym Membership Group Life Assurance Staff Discount on Bikes and accessories Cycle to Work Scheme Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline) Enhanced Maternity, Paternity, and Sickness Pay Aftersales Advisor / Parts Advisor / Accessories Advisor / Service Advisor Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory. We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating. JBRP1_UKTJ
Select how often (in days) to receive an alert: Location: Barlborough, England, United Kingdom, S43 4XA We're looking for an experienced business leader to take charge of a well established aftermarket operation that is entering a period of significant growth and transformation. This is a rare opportunity for someone who thrives in service led industrial environments and has successfully guided teams through new product integration, operational change and rapid scaling. Reporting to the Director - Aftermarket Centers, Europe, you will hold full responsibility for the operational performance and strategic direction of aftermarket services in the UK. You'll ensure safe, efficient and high quality service execution, elevate customer satisfaction, and drive profitable revenue growth across the business. Leading a team of around 50 people across our Balborough and Renfrew sites, you'll act as both a stabilising force and a catalyst for change - aligning people, processes and priorities as the UK operation evolves into a fully integrated OneChart Aftermarket Centre. The role also has a strong European dimension. Working closely with peers across the region, you'll help shape a more unified aftermarket model, contribute to wider P&L performance, and strengthen our parts, repairs and maintenance offering across Europe. This position is ideal for a leader who enjoys building, integrating and improving - and who wants to make a tangible, lasting impact on a business at a pivotal moment in its growth journey. Who we are Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, Water, Industrial Gas, Waste Water and Cryogenic end markets. In March 2023 Chart Industries acquired Howden, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues. During 2023 we formed our OneChart Aftermarket Europe organisation and strategy by combining over 160 years of history and brands under one common team. What you will do Maintain our focus on a zero-injury culture environment embracing safety as our number one priority Lead and develop a high performing Aftermarket Centre by recruiting and nurturing top talent, embedding coaching and mentoring as core leadership practices, and enabling teams across field service, workshop and customer support to perform at their best Lead the growth and evolution of the Howden UK Aftermarket Centre, unlocking the full value of our installed base and beyond through clear short and mid term strategies, identification of new market opportunities, targeted investment decisions and proactive risk management Review, strengthen and evolve existing processes, while introducing new where required, to ensure clear ownership and accountability and to embed ways of working that remove ambiguity and enable sustainable business growth Lead by example through a OneChart Aftermarket mindset ensuring effective communication with internal and external stakeholders and customers whilst effectively engaging, developing and motivating direct reports and wider teams Lead the delivery of the Centre's annual operating plan encompassing safety, customer satisfaction, financial performance (full P&L responsibility), product strategy and organisational effectiveness Ensure budget management, resource planning and process optimisation to ensure operational efficiency of the business. Use key performance indicators to monitor business performance and put corrective actions in place as required Monitor the commercial performance of product families on the different markets and define the operational actions to be implemented to develop sales and improve margins Lead, motivate and develop a high performing Aftermarket Centre including recruitment of top talents, development and performance management of the team including, field service, workshop and customer support professionals. Ensure standard operating procedures and processes are implemented and followed Ensure the company is fully compliant in respect to both internal and external policies and legislation maintaining effective formal and informal links with relevant government departments, agencies, and local authorities What do you bring? An ideal candidate would likely have the following profile: Degree in Business Administration/Engineering or related technical discipline Background in leadership (minimum 5 years) within multi national industrial equipment manufacturers. Experience in OEM and non OEM organization is highly preferred Proven track record in leading in an aftermarket environment - sales, maintenance & repair and customer support Prior experience of working in a multi national matrix oriented corporate (US) environment Experience of managing business change in a growth culture Excellent stakeholder management both internally and externally Strong people leader skills with an ability to connect with people at different levels in the organisation Innovative and proactive approach Acts with transparency and ethics and is a role model leader We've put together some criteria that we think is important for this role, but don't worry if your experience and expertise isn't an exact match. If you feel that you can add value to our role and to Chart more broadly, we would welcome your application and be eager to learn more about you. Chart is an equal opportunity employer The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person's race, religious beliefs, sex, sexual orientation, marital status, age or disability. Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.
Mar 03, 2026
Full time
Select how often (in days) to receive an alert: Location: Barlborough, England, United Kingdom, S43 4XA We're looking for an experienced business leader to take charge of a well established aftermarket operation that is entering a period of significant growth and transformation. This is a rare opportunity for someone who thrives in service led industrial environments and has successfully guided teams through new product integration, operational change and rapid scaling. Reporting to the Director - Aftermarket Centers, Europe, you will hold full responsibility for the operational performance and strategic direction of aftermarket services in the UK. You'll ensure safe, efficient and high quality service execution, elevate customer satisfaction, and drive profitable revenue growth across the business. Leading a team of around 50 people across our Balborough and Renfrew sites, you'll act as both a stabilising force and a catalyst for change - aligning people, processes and priorities as the UK operation evolves into a fully integrated OneChart Aftermarket Centre. The role also has a strong European dimension. Working closely with peers across the region, you'll help shape a more unified aftermarket model, contribute to wider P&L performance, and strengthen our parts, repairs and maintenance offering across Europe. This position is ideal for a leader who enjoys building, integrating and improving - and who wants to make a tangible, lasting impact on a business at a pivotal moment in its growth journey. Who we are Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, Water, Industrial Gas, Waste Water and Cryogenic end markets. In March 2023 Chart Industries acquired Howden, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions including extensive service network and market leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackling some of the planet's most pressing issues. During 2023 we formed our OneChart Aftermarket Europe organisation and strategy by combining over 160 years of history and brands under one common team. What you will do Maintain our focus on a zero-injury culture environment embracing safety as our number one priority Lead and develop a high performing Aftermarket Centre by recruiting and nurturing top talent, embedding coaching and mentoring as core leadership practices, and enabling teams across field service, workshop and customer support to perform at their best Lead the growth and evolution of the Howden UK Aftermarket Centre, unlocking the full value of our installed base and beyond through clear short and mid term strategies, identification of new market opportunities, targeted investment decisions and proactive risk management Review, strengthen and evolve existing processes, while introducing new where required, to ensure clear ownership and accountability and to embed ways of working that remove ambiguity and enable sustainable business growth Lead by example through a OneChart Aftermarket mindset ensuring effective communication with internal and external stakeholders and customers whilst effectively engaging, developing and motivating direct reports and wider teams Lead the delivery of the Centre's annual operating plan encompassing safety, customer satisfaction, financial performance (full P&L responsibility), product strategy and organisational effectiveness Ensure budget management, resource planning and process optimisation to ensure operational efficiency of the business. Use key performance indicators to monitor business performance and put corrective actions in place as required Monitor the commercial performance of product families on the different markets and define the operational actions to be implemented to develop sales and improve margins Lead, motivate and develop a high performing Aftermarket Centre including recruitment of top talents, development and performance management of the team including, field service, workshop and customer support professionals. Ensure standard operating procedures and processes are implemented and followed Ensure the company is fully compliant in respect to both internal and external policies and legislation maintaining effective formal and informal links with relevant government departments, agencies, and local authorities What do you bring? An ideal candidate would likely have the following profile: Degree in Business Administration/Engineering or related technical discipline Background in leadership (minimum 5 years) within multi national industrial equipment manufacturers. Experience in OEM and non OEM organization is highly preferred Proven track record in leading in an aftermarket environment - sales, maintenance & repair and customer support Prior experience of working in a multi national matrix oriented corporate (US) environment Experience of managing business change in a growth culture Excellent stakeholder management both internally and externally Strong people leader skills with an ability to connect with people at different levels in the organisation Innovative and proactive approach Acts with transparency and ethics and is a role model leader We've put together some criteria that we think is important for this role, but don't worry if your experience and expertise isn't an exact match. If you feel that you can add value to our role and to Chart more broadly, we would welcome your application and be eager to learn more about you. Chart is an equal opportunity employer The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person's race, religious beliefs, sex, sexual orientation, marital status, age or disability. Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Stores Operative Location: Hatfield, AL9 5JN Salary: £26,500 + DOE Hours: 40 hour week Mon-Fri Holidays: 21 p.a. increasing to 27 days after 5 years service Contract: Full time, Permanent We are Mulmar, we are growing and we want you! With more than 30 years experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are now seeking to recruit a Stores Operative to assist with the day to day running of the Stores - receiving, storing and despatching parts and components. As a Stores Operative, you will be responsible for: • Work with suppliers, service department and the Stores Manager to manage stock levels • Allocate and pick stock for internal workshop engineers • Allocate and pick stock for field engineers • Identify parts required from manuals • Receive and process external customer orders In order to be successful in this role you must have: • Experience in a spare parts/stores department. • Experience in an office administration, data inputting role required. • Experienced in the use of MS Office (Word, Outlook and Excel). • Experienced in producing and using spreadsheets. • Computer literate, preferably with experience in MS Office including Email, Outlook, Word and Excel • Able to work as part of a team, on own initiative • An ability to read drawings and parts lists to identify correct components required • Good attention to detail and excellent time management skills • Excellent telephone manner and confident when dealing with customers • Able to work efficiently and accurately in a pressurised environment • Able to communicate with colleagues at all levels of seniority, liaise effectively with other internal departments and external contacts If you feel you have the necessary skills and experience to be successful in either of these roles, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Mar 03, 2026
Full time
Stores Operative Location: Hatfield, AL9 5JN Salary: £26,500 + DOE Hours: 40 hour week Mon-Fri Holidays: 21 p.a. increasing to 27 days after 5 years service Contract: Full time, Permanent We are Mulmar, we are growing and we want you! With more than 30 years experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are now seeking to recruit a Stores Operative to assist with the day to day running of the Stores - receiving, storing and despatching parts and components. As a Stores Operative, you will be responsible for: • Work with suppliers, service department and the Stores Manager to manage stock levels • Allocate and pick stock for internal workshop engineers • Allocate and pick stock for field engineers • Identify parts required from manuals • Receive and process external customer orders In order to be successful in this role you must have: • Experience in a spare parts/stores department. • Experience in an office administration, data inputting role required. • Experienced in the use of MS Office (Word, Outlook and Excel). • Experienced in producing and using spreadsheets. • Computer literate, preferably with experience in MS Office including Email, Outlook, Word and Excel • Able to work as part of a team, on own initiative • An ability to read drawings and parts lists to identify correct components required • Good attention to detail and excellent time management skills • Excellent telephone manner and confident when dealing with customers • Able to work efficiently and accurately in a pressurised environment • Able to communicate with colleagues at all levels of seniority, liaise effectively with other internal departments and external contacts If you feel you have the necessary skills and experience to be successful in either of these roles, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Chartered Building Surveyor & CDM Principal Designer Location: Bristol (Hybrid) Employer: Leading Construction Consultancy Employment Type: Permanent Salary: Competitive + Excellent Benefits A leading construction consultancy is expanding its Bristol team and is seeking a Senior Chartered Building Surveyor & CDM Principal Designer to take on a key leadership role. This hybrid position offers an exciting opportunity for an experienced Chartered Building Surveyor who is looking to broaden their expertise into health & safety consultancy and Principal Designer duties. You will play an integral role in delivering high-quality building surveying services while ensuring full compliance with CDM 2015 regulations and industry best practice across a diverse portfolio of residential, commercial, and academic projects. Key Responsibilities Building Surveying Duties Provide expert advice on the design, construction, maintenance, repair and refurbishment of residential, commercial and academic buildings Conduct building surveys, defect analysis and prepare detailed reports with recommendations Ensure buildings comply with the latest building regulations and technical standards Prepare specifications, obtain estimates, and administer maintenance and refurbishment contracts Manage claims and negotiations with loss adjusters, preparing drawings and specifications for remedial works Prepare schedules of dilapidations and advise on planning applications, appeals and boundary matters Oversee building works on site, ensuring compliance with quality and safety standards Principal Designer & CDM Responsibilities Advise clients on their legal duties under CDM 2015 Lead CDM workshops to embed health and safety into the design process Compile and manage Pre-Construction Information (PCI) and CDM Design Risk Registers (DRRs) Conduct design risk reviews and ensure safe construction methods are established Review Construction Phase Plans (CPPs) and ensure appropriate site-specific safety measures Carry out site inspections, audits and health & safety performance assessments Prepare and issue Health & Safety Files upon project completion Skills & Experience Required MRICS Chartered with strong building surveying experience Solid understanding of CDM 2015 regulations and related industry guidance Proven experience in design risk management and delivering CDM workshops Strong analytical skills with the ability to identify hazards and advise on risk reduction Experience working within a multi-discipline consultancy environment NEBOSH Construction Certificate or equivalent Level 3 qualification APS membership (AssocAPS/TechAPS) or IOSH membership desirable Excellent written and verbal communication skills Proficient in Microsoft Office and capable of producing high-quality technical reports Strong organisational skills with the ability to manage multiple concurrent projects For more information on this exciting opportunity please contact Charmaine Mundy Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 03, 2026
Full time
Senior Chartered Building Surveyor & CDM Principal Designer Location: Bristol (Hybrid) Employer: Leading Construction Consultancy Employment Type: Permanent Salary: Competitive + Excellent Benefits A leading construction consultancy is expanding its Bristol team and is seeking a Senior Chartered Building Surveyor & CDM Principal Designer to take on a key leadership role. This hybrid position offers an exciting opportunity for an experienced Chartered Building Surveyor who is looking to broaden their expertise into health & safety consultancy and Principal Designer duties. You will play an integral role in delivering high-quality building surveying services while ensuring full compliance with CDM 2015 regulations and industry best practice across a diverse portfolio of residential, commercial, and academic projects. Key Responsibilities Building Surveying Duties Provide expert advice on the design, construction, maintenance, repair and refurbishment of residential, commercial and academic buildings Conduct building surveys, defect analysis and prepare detailed reports with recommendations Ensure buildings comply with the latest building regulations and technical standards Prepare specifications, obtain estimates, and administer maintenance and refurbishment contracts Manage claims and negotiations with loss adjusters, preparing drawings and specifications for remedial works Prepare schedules of dilapidations and advise on planning applications, appeals and boundary matters Oversee building works on site, ensuring compliance with quality and safety standards Principal Designer & CDM Responsibilities Advise clients on their legal duties under CDM 2015 Lead CDM workshops to embed health and safety into the design process Compile and manage Pre-Construction Information (PCI) and CDM Design Risk Registers (DRRs) Conduct design risk reviews and ensure safe construction methods are established Review Construction Phase Plans (CPPs) and ensure appropriate site-specific safety measures Carry out site inspections, audits and health & safety performance assessments Prepare and issue Health & Safety Files upon project completion Skills & Experience Required MRICS Chartered with strong building surveying experience Solid understanding of CDM 2015 regulations and related industry guidance Proven experience in design risk management and delivering CDM workshops Strong analytical skills with the ability to identify hazards and advise on risk reduction Experience working within a multi-discipline consultancy environment NEBOSH Construction Certificate or equivalent Level 3 qualification APS membership (AssocAPS/TechAPS) or IOSH membership desirable Excellent written and verbal communication skills Proficient in Microsoft Office and capable of producing high-quality technical reports Strong organisational skills with the ability to manage multiple concurrent projects For more information on this exciting opportunity please contact Charmaine Mundy Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Workflow Management enabling the business to deliver on their requirements. Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Govern the usage of the Workflow management platforms within the business, managing the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of workflow management in the business. Advise on Workflow management best practice including Process Documentation, Design and Implementation, meta data and tagging, and operating model development. Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Support our Workflow management vendor partnerships & ensure tooling remains best-in-class . Ensure Technology Stack for Workflow Management adheres to Compliance & Policy Requirement s . Support MarTech leadership in implementing martech strategy and specific initiatives . What you'll bring : Experience of working with Adobe Workfront or similar Workflow management tools, integrating them with wider marketing technology & ensuring deployment and adoption across complex organisations. Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions. Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial. Demonstrable experience of having built effective and trusted relationships with partners. Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations. A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications. offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Workflow Management enabling the business to deliver on their requirements. Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Govern the usage of the Workflow management platforms within the business, managing the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of workflow management in the business. Advise on Workflow management best practice including Process Documentation, Design and Implementation, meta data and tagging, and operating model development. Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Support our Workflow management vendor partnerships & ensure tooling remains best-in-class . Ensure Technology Stack for Workflow Management adheres to Compliance & Policy Requirement s . Support MarTech leadership in implementing martech strategy and specific initiatives . What you'll bring : Experience of working with Adobe Workfront or similar Workflow management tools, integrating them with wider marketing technology & ensuring deployment and adoption across complex organisations. Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions. Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial. Demonstrable experience of having built effective and trusted relationships with partners. Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations. A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications. offer.
£37,602 - £45,426 (including paid school holidays) + excellent benefits Those Huge Small Victories Our clinicians are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in This role is based at Lakeside School. Lakeside School is an independent, specialist day school providing high quality education for boys and girls. Based in Liverpool, the school meets the needs of pupils with special educational needs including ADHD, autism, speech, language & communication difficulties and social & emotional difficulties. Our clinicians are a crucial part of the most joined-up model in SEND. Across all of our specialist schools and children's homes, we provide unrivalled levels of clinical support, both in terms of our expertise and breadth of provision. Our young people present with a complexity of need including developmental trauma, neuro-developmental conditions and special educational needs. As part of a multi-disciplinary clinical team you will be supporting educational and residential colleagues to provide therapeutic living and learning environments and, based on clinical assessment and formulation, offer individualised interventions and engagement to our young people. Our Occupational Therapists work collaboratively within our schools and children's homes, this ensures that therapeutic support permeates every aspect of the education, care and support we offer all of our children and young people. You will provide consultation, workshops, training and guidance to the educational and residential teams around our children. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Training: A full induction and on the job training Holiday: You'll work hard at WG, so you'll be rewarded with full school holidays including bank holidays Clinical Development: If career growth and professional advancement is your thing, we provide a leading programme of clinical learning and development Flexible benefits: meaning you can increase/decrease benefits such as life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Beautiful working environments with the very best facilities - check out our schools here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole self to work Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. The kind of person we're looking for will: Be a qualified Occupational Therapist registered with the HCPC Have experience and be skilled in delivering therapeutic interventions for children and young people with complex needs Need experience of supporting teams around a child or young person to ensure they are being provided with clinically informed living and learning environments and experiences Be a confident, engaging and effective, model, guide, leader and trainer Be highly organised and ready to take the initiative Be committed to ensuring the best outcomes for young people This is a great opportunity to change young lives and have a positive impact on their future. Embedded within our living and learning environments you will be offered the support, resource and platform for you to do great things. You'll benefit from supervision, a clinical development programme and access to a 220+ strong team of multi-disciplinary clinical colleagues who will be with you every step of the way. Interested in joining us? At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools here . Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD
Mar 03, 2026
Full time
£37,602 - £45,426 (including paid school holidays) + excellent benefits Those Huge Small Victories Our clinicians are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in This role is based at Lakeside School. Lakeside School is an independent, specialist day school providing high quality education for boys and girls. Based in Liverpool, the school meets the needs of pupils with special educational needs including ADHD, autism, speech, language & communication difficulties and social & emotional difficulties. Our clinicians are a crucial part of the most joined-up model in SEND. Across all of our specialist schools and children's homes, we provide unrivalled levels of clinical support, both in terms of our expertise and breadth of provision. Our young people present with a complexity of need including developmental trauma, neuro-developmental conditions and special educational needs. As part of a multi-disciplinary clinical team you will be supporting educational and residential colleagues to provide therapeutic living and learning environments and, based on clinical assessment and formulation, offer individualised interventions and engagement to our young people. Our Occupational Therapists work collaboratively within our schools and children's homes, this ensures that therapeutic support permeates every aspect of the education, care and support we offer all of our children and young people. You will provide consultation, workshops, training and guidance to the educational and residential teams around our children. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Training: A full induction and on the job training Holiday: You'll work hard at WG, so you'll be rewarded with full school holidays including bank holidays Clinical Development: If career growth and professional advancement is your thing, we provide a leading programme of clinical learning and development Flexible benefits: meaning you can increase/decrease benefits such as life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Beautiful working environments with the very best facilities - check out our schools here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole self to work Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. The kind of person we're looking for will: Be a qualified Occupational Therapist registered with the HCPC Have experience and be skilled in delivering therapeutic interventions for children and young people with complex needs Need experience of supporting teams around a child or young person to ensure they are being provided with clinically informed living and learning environments and experiences Be a confident, engaging and effective, model, guide, leader and trainer Be highly organised and ready to take the initiative Be committed to ensuring the best outcomes for young people This is a great opportunity to change young lives and have a positive impact on their future. Embedded within our living and learning environments you will be offered the support, resource and platform for you to do great things. You'll benefit from supervision, a clinical development programme and access to a 220+ strong team of multi-disciplinary clinical colleagues who will be with you every step of the way. Interested in joining us? At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools here . Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD
TBM Service Designer 6 Month contract initially + Extensions Based: London/Hybrid - 2-3 days p/w onsite Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a TBM Service Designer to join the team. The Service Designer will play a critical role in advancing the organisation's TBM (Technology Business Management) maturity by designing, refining and embedding the service, process, data and operating model components that enable transparent, reliable and actionable technology cost insights. Key Responsibilities; 1. TBM Foundations & Strategic Alignment 1.1 TBM Maturity Assessment & Survey * Lead the design and execution of maturity assessments at programme start and end. * Map findings into actionable design recommendations for scope, priorities and investment. 1.2 TBO Vision & Strategy * Translate leadership goals into a clear narrative of how TBM enables decision making. * Produce strategic artefacts that define TBM's intended value, role and long term purpose. 1.3 TBO Target Operating Model (TOM) * Design and document the TBM Target Operating Model, including roles, processes, accountabilities and handoffs. * Ensure the TOM supports BAU and future maturity growth. 1.4 Operating Rhythm & Engagement Model * Define and formalise the cadence for TBM reporting, insights, actions and governance. * Create service blueprints that describe end to end TBM interactions across teams. 1.5 Team Design & Capability Model * Identify the capabilities required to run TBM effectively. * Design initial team structures, role profiles and skill progression pathways. 1.6 TBM Maturity Model & Value Framework * Develop a measurable TBM maturity model with criteria, scoring and progress markers. * Define the value framework to explain how TBM improvements translate into business benefit. 1.7 Cost Recovery & Chargeback Enablement * Support early design of fair charging principles and service based attribution logic. * Document current and future state requirements for cost recovery and customer transparency. 1.8 TBM Adoption & Engagement Enablement * Create materials, guides and artefacts to help teams start using TBM outputs in decision making. * Improve understanding of services, allocations and financial insights. 2. TBM Process, Data & Model Improvement 2.1 BAU Stabilisation & Automation * Support the design of stable TBM BAU processes. * Produce workflow maps and documentation for TBM run processes. 2.2 Data Contracts & Integration Improvements * Facilitate agreements on critical data ownership. * Document data flows, integration points and required improvements. 2.3 Data Quality Uplift * Map out data quality pain points and design improvements. * Work with data owners to define responsibilities, dashboards and remediation plans. 2.4 Allocation Review * Help define defensible allocation methodologies. * Translate complex financial logic into clear narratives and diagrams used for explanation and governance. 2.5 Modelling Enhancements * Identify model improvements based on user feedback and design service oriented enhancements. * Work closely with TBM analysts to ensure changes support clarity and decision making. 2.6 Adoption & Training * Create intuitive guides, playbooks and training materials for TBM users. * Support onboarding and continuous education across the organisation. Key Skills & experience: * Experience in TBM, ITFM, cost transparency modelling or service financial modelling (or willingness to rapidly skill up with learning in this area) * Strong background in service design, business design or operating model design. * Ability to translate complex financial and technical concepts into simple visual designs. * Experience facilitating cross functional workshops. * Strong analytical, process mapping and documentation skills. * Ability to work across Finance, Technology, Business Change and Architecture functions. Desirable * Knowledge of Apptio, ServiceNow, CSDM or CMDB data modelling. * Experience designing capability frameworks or operating models. * Understanding of IT allocations, chargeback or service costing. * Experience in a large or regulated organisation. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Mar 03, 2026
Contractor
TBM Service Designer 6 Month contract initially + Extensions Based: London/Hybrid - 2-3 days p/w onsite Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a TBM Service Designer to join the team. The Service Designer will play a critical role in advancing the organisation's TBM (Technology Business Management) maturity by designing, refining and embedding the service, process, data and operating model components that enable transparent, reliable and actionable technology cost insights. Key Responsibilities; 1. TBM Foundations & Strategic Alignment 1.1 TBM Maturity Assessment & Survey * Lead the design and execution of maturity assessments at programme start and end. * Map findings into actionable design recommendations for scope, priorities and investment. 1.2 TBO Vision & Strategy * Translate leadership goals into a clear narrative of how TBM enables decision making. * Produce strategic artefacts that define TBM's intended value, role and long term purpose. 1.3 TBO Target Operating Model (TOM) * Design and document the TBM Target Operating Model, including roles, processes, accountabilities and handoffs. * Ensure the TOM supports BAU and future maturity growth. 1.4 Operating Rhythm & Engagement Model * Define and formalise the cadence for TBM reporting, insights, actions and governance. * Create service blueprints that describe end to end TBM interactions across teams. 1.5 Team Design & Capability Model * Identify the capabilities required to run TBM effectively. * Design initial team structures, role profiles and skill progression pathways. 1.6 TBM Maturity Model & Value Framework * Develop a measurable TBM maturity model with criteria, scoring and progress markers. * Define the value framework to explain how TBM improvements translate into business benefit. 1.7 Cost Recovery & Chargeback Enablement * Support early design of fair charging principles and service based attribution logic. * Document current and future state requirements for cost recovery and customer transparency. 1.8 TBM Adoption & Engagement Enablement * Create materials, guides and artefacts to help teams start using TBM outputs in decision making. * Improve understanding of services, allocations and financial insights. 2. TBM Process, Data & Model Improvement 2.1 BAU Stabilisation & Automation * Support the design of stable TBM BAU processes. * Produce workflow maps and documentation for TBM run processes. 2.2 Data Contracts & Integration Improvements * Facilitate agreements on critical data ownership. * Document data flows, integration points and required improvements. 2.3 Data Quality Uplift * Map out data quality pain points and design improvements. * Work with data owners to define responsibilities, dashboards and remediation plans. 2.4 Allocation Review * Help define defensible allocation methodologies. * Translate complex financial logic into clear narratives and diagrams used for explanation and governance. 2.5 Modelling Enhancements * Identify model improvements based on user feedback and design service oriented enhancements. * Work closely with TBM analysts to ensure changes support clarity and decision making. 2.6 Adoption & Training * Create intuitive guides, playbooks and training materials for TBM users. * Support onboarding and continuous education across the organisation. Key Skills & experience: * Experience in TBM, ITFM, cost transparency modelling or service financial modelling (or willingness to rapidly skill up with learning in this area) * Strong background in service design, business design or operating model design. * Ability to translate complex financial and technical concepts into simple visual designs. * Experience facilitating cross functional workshops. * Strong analytical, process mapping and documentation skills. * Ability to work across Finance, Technology, Business Change and Architecture functions. Desirable * Knowledge of Apptio, ServiceNow, CSDM or CMDB data modelling. * Experience designing capability frameworks or operating models. * Understanding of IT allocations, chargeback or service costing. * Experience in a large or regulated organisation. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Willmott Dixon Construction are recruiting for a National Customer Insights Manager to join our Strategic Accounts and Services team. Reporting to the Director, you will manage a team of 2 x Customer Insight Managers and as it's a national role you will need to be prepared to travel regularly throughout England and Wales. You will manage customer insights for our Southern regional office and regularly attend team meetings in the Midlands region. Willmott Dixon offer hybrid working and you will control your own diary and be supported to work from home 1 to 2 days per week with 3 days in the office or meeting customers. We are looking to enhance our approach and improve our service offering and strategy through a thorough understanding of our customer needs. This will help us to provide innovative solutions and deliver exceptional customer experience. We are keen to find a candidate who can demonstrate that they really care about service excellence and we are very open to industry backgrounds outside of the construction sector. Key responsibilities and accountabilities for the role: To manage the Customer Insight team - driving up performance standards to increase our repeat work and overall customer satisfaction To ensure you have visibility of all live projects and access to appropriate respondents. To offer all our customers the opportunitiy to share their feedback at reqular touch points throughout the duration of their project and carry out annual interviews with our national frameworks. To remain impartial throughout customer interviews/touch points. To provide key insight and a full transcript to the project lead, to agree an action plan to address the customer's feedback after each interview. To flag projects and areas of concern to LCO boards/framework managers. To work collaboratively with both internal and external teams to maintain and develop online platforms used to report and analyse customer feedback data. To present customer data in a concise way to a variety of stakeholders. To provide our teams with support when arranging workshops, this includes creating agendas and facilitation. Essential and Desirable Criteria Essential Requirements: Genuinely care about service excellence and continuous improvement Enquiring, asks relevant questions Good listener Articulate Empathy Emotional intelligence Interpretation skills Analytical and reasoning Builds rapport and trusted relationships Tenacious, follows things up and sees them though Demonstrate competency of: Delivering change and initiatives, assisting in its implementation in the business Working with others to successfully achieve successful outcomes Having a strong desire for innovation and problem solving Writing and implementing action plans Strong communication skills, written and verbal Relationship and stakeholder management at senior levels across a diverse customer facing business environment Excellent facilitation skills Using business tools and information management systems Desirable requirements: Customer experience or customer service professional membership or CPD Willingness to gain a vocational customer service or equivalent qualification at level 3 or 4 Construction industry sector experience would be beneficial but not essential Account management experience would be beneficial but not essential Additional Information In return: We reward our people generously with a competitive salary and a market-leading benefits package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Mar 02, 2026
Full time
Willmott Dixon Construction are recruiting for a National Customer Insights Manager to join our Strategic Accounts and Services team. Reporting to the Director, you will manage a team of 2 x Customer Insight Managers and as it's a national role you will need to be prepared to travel regularly throughout England and Wales. You will manage customer insights for our Southern regional office and regularly attend team meetings in the Midlands region. Willmott Dixon offer hybrid working and you will control your own diary and be supported to work from home 1 to 2 days per week with 3 days in the office or meeting customers. We are looking to enhance our approach and improve our service offering and strategy through a thorough understanding of our customer needs. This will help us to provide innovative solutions and deliver exceptional customer experience. We are keen to find a candidate who can demonstrate that they really care about service excellence and we are very open to industry backgrounds outside of the construction sector. Key responsibilities and accountabilities for the role: To manage the Customer Insight team - driving up performance standards to increase our repeat work and overall customer satisfaction To ensure you have visibility of all live projects and access to appropriate respondents. To offer all our customers the opportunitiy to share their feedback at reqular touch points throughout the duration of their project and carry out annual interviews with our national frameworks. To remain impartial throughout customer interviews/touch points. To provide key insight and a full transcript to the project lead, to agree an action plan to address the customer's feedback after each interview. To flag projects and areas of concern to LCO boards/framework managers. To work collaboratively with both internal and external teams to maintain and develop online platforms used to report and analyse customer feedback data. To present customer data in a concise way to a variety of stakeholders. To provide our teams with support when arranging workshops, this includes creating agendas and facilitation. Essential and Desirable Criteria Essential Requirements: Genuinely care about service excellence and continuous improvement Enquiring, asks relevant questions Good listener Articulate Empathy Emotional intelligence Interpretation skills Analytical and reasoning Builds rapport and trusted relationships Tenacious, follows things up and sees them though Demonstrate competency of: Delivering change and initiatives, assisting in its implementation in the business Working with others to successfully achieve successful outcomes Having a strong desire for innovation and problem solving Writing and implementing action plans Strong communication skills, written and verbal Relationship and stakeholder management at senior levels across a diverse customer facing business environment Excellent facilitation skills Using business tools and information management systems Desirable requirements: Customer experience or customer service professional membership or CPD Willingness to gain a vocational customer service or equivalent qualification at level 3 or 4 Construction industry sector experience would be beneficial but not essential Account management experience would be beneficial but not essential Additional Information In return: We reward our people generously with a competitive salary and a market-leading benefits package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Job Title: Lead Platform & Resilience Architect Rate: £555 (Inside IR35) Duration: 6 months Location: 1 day per week in Wokingham, the rest remote Clearance: BPSS Stages: 1 Stage Must Have Government Experience Experienced Lead Platform and Resilience Architect to define and drive resilience strategies for a complex, multi-cluster OpenShift environment. The role combines strategic oversight with hands-on technical expertise, ensuring that platform and application features align with regulatory and industry standards while delivering high availability, disaster recovery, and performance at scale. Key Responsibilities: Define and maintain platform resilience strategies to meet regulatory and industry compliance requirements. Provide technical leadership and oversight for resilience architecture across multiple OpenShift clusters. Collaborate with customer and supplier architecture teams to ensure alignment of designs and implementations. Lead workshops, design reviews, and stakeholder discussions (technical and business). Guide technical teams on high availability, disaster recovery, failover, security hardening, and performance tuning. Ensure resilience is Embedded in CI/CD pipelines, GitOps workflows, and automated deployments. Support continuous improvement of platform resilience as new features and applications are introduced. Required Skills & Experience: Proven experience as a Senior Architect in large-scale, mission-critical environments Expertise in Red Hat OpenShift and related technologies: ACM (Advanced Cluster Management), ACS (Advanced Cluster Security), GitOps, Pipelines, ODF (OpenShift Data Foundation), Service Mesh 3.0, AMQ operators
Mar 02, 2026
Contractor
Job Title: Lead Platform & Resilience Architect Rate: £555 (Inside IR35) Duration: 6 months Location: 1 day per week in Wokingham, the rest remote Clearance: BPSS Stages: 1 Stage Must Have Government Experience Experienced Lead Platform and Resilience Architect to define and drive resilience strategies for a complex, multi-cluster OpenShift environment. The role combines strategic oversight with hands-on technical expertise, ensuring that platform and application features align with regulatory and industry standards while delivering high availability, disaster recovery, and performance at scale. Key Responsibilities: Define and maintain platform resilience strategies to meet regulatory and industry compliance requirements. Provide technical leadership and oversight for resilience architecture across multiple OpenShift clusters. Collaborate with customer and supplier architecture teams to ensure alignment of designs and implementations. Lead workshops, design reviews, and stakeholder discussions (technical and business). Guide technical teams on high availability, disaster recovery, failover, security hardening, and performance tuning. Ensure resilience is Embedded in CI/CD pipelines, GitOps workflows, and automated deployments. Support continuous improvement of platform resilience as new features and applications are introduced. Required Skills & Experience: Proven experience as a Senior Architect in large-scale, mission-critical environments Expertise in Red Hat OpenShift and related technologies: ACM (Advanced Cluster Management), ACS (Advanced Cluster Security), GitOps, Pipelines, ODF (OpenShift Data Foundation), Service Mesh 3.0, AMQ operators
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantisDealerships inPoole. The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will:? Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience; Lead the operations on the front desk, coaching Service Advisors and Specialists; Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager; Ensure the customer database is updated and accurate;? Support the profitability of the service department by using trained and professional sales techniques;? Ensure customers are familiar with the variety of workshop services;? Accurately recording vehicle faults;? Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Enhanced family leave benefit; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 23 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; Various perks and discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);? Excellent organisation skills;? Able to manage your time effectively to prioritise your workload and meet tight deadlines;? Self-motivated, energetic and enthusiastic.? A good standard of verbal and numerical reasoning;? Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;? Previous experience in a target driven role; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you possess the necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
Mar 02, 2026
Full time
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantisDealerships inPoole. The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will:? Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience; Lead the operations on the front desk, coaching Service Advisors and Specialists; Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager; Ensure the customer database is updated and accurate;? Support the profitability of the service department by using trained and professional sales techniques;? Ensure customers are familiar with the variety of workshop services;? Accurately recording vehicle faults;? Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Enhanced family leave benefit; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 23 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; Various perks and discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);? Excellent organisation skills;? Able to manage your time effectively to prioritise your workload and meet tight deadlines;? Self-motivated, energetic and enthusiastic.? A good standard of verbal and numerical reasoning;? Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;? Previous experience in a target driven role; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you possess the necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
