Barlow Wood Ltd

OPERATIONAL ADMINISTRATOR (Motor Industry) MACCLESFIELD - office based only £28, 000 + MONTHLY BONUS Mon to Fri 8.30am - 5.30pm The Operational Administrator plays a key role in supporting the day to day operation of my client's business. You will support the sales department, deliver a seamless service for customers, suppliers and internal stakeholders. OPERATIONAL ADMINISTRATOR DUTIES - Taking and processing vehicle orders and supporting docs - Taking processing fees, sending commission disclosures to customers - Maintain customer records -Prepare and issue customer docs - Act as a point of contact for customers resolving queries - Provide updates on vehicle orders and deliveries, supporting them through the journey - Liaise with manufacturers, dealerships, lenders and suppliers - Monitor vehicle order progress and escalate delays -Build relationships with external partners -Work within industry regulations OPERATIONAL ADMINISTRATOR REQUIREMENTS - Experience gained in the motor industry is essential -Candidates must live within a sensible commuting distance of Macclesfield SK11, if you are based outside of Macclesfield you will need your own vehicle due to office location -Highly organised, this role is fast paced -Open to learning new systems -Confident commuicator

CAR LEASING SALES ADVISOR MACCLESFIELD (office based only) 25, 000 - 26, 000pa doe + UNCAPPED COMMS Mon to Fri 8.30am - 5.30pm Our client is seeking a self motivated Car Leasing Sales Advisor with a solid proven background in sales - this role is telephone based and involves following up warm leads (no cold calling). We want to hear from individuals who are truly focused on the ote they can earn - the average sales teams earnings are sitting around 70 - 80k, with top earners coming in around 100k . This is realistic and can be proven at interview to reassure you these figures are realistic and being achieved by the team. Car Leasing Sales Advisor Duties - Managing your own pipeline of customers, acting upon warm leads - Building rapport with customers and listening to their needs and requirements - Sourcing a product to suit their needs, making suggestions and offering alternatives that they may not have considered -Keeping up to date with product knowledge and changes within the industry - Ensuring you stay in contact with previous customers to assist them with renewals Car Leasing Sales Advisor Requirements - A solid background in sales, you must be confident speaking to customers over the telephone - Experience in car sales or car leasing is essential - You must live within a sensible commuting distance of Macclesfield - if you live outside of Macclesfield then own transport is needed due to location To apply for the Car Leasing Sales Advisor role please send your Cv for a response back in 72 hours.

We are seeking an experienced Customer Service Team Leader to join our operations team. Working with the General Manager, you will improve customer experience, team performance and accountability. The Role; The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers. Lead, coach and support the team while managing key customer relationships. Improve customer experience, order conversion and operational efficiency. Key responsibilities include: Lead and develop a small, office-based customer service team. Support key accounts and resolve complex queries and claims. Coordinate with marketing, supply and transport teams. Maintain controls across quotations, orders, payments and installations. Drive a collaborative, accountable and customer-focused culture. What We Are Looking For We need an experienced, hands-on team leader who develops people and improves operations. You will bring: Proven B2B customer service and team leadership experience. Strong coaching, communication, influencing and conflict-management skills. Ability to prioritise work, solve problems and manage projects in a fast-paced environment. A collaborative, resilient and solutions-focused approach. Proficiency in Microsoft applications and general IT systems.

CUSTOMER SERVICE ADVISOR ALDERLEY EDGE 26, 500 + BONUS + FREE PARKING Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage. Customer Service Advisor Duties Maintaining a high level of customer satisfaction. Dealing with inbound and outbound calls Acknowledging and responding to customer queries promptly. Processing customer applications. Understanding our business, to help with queries. Using various channels to communicate with customers. Working as part of a team. Be able to communicate with other departments in the business. Uploading data to customer files. Maintain a positive, empathetic, and professional attitude towards customers and teammates always. Maintaining confidentiality and abiding by all regulatory requirements. Going above and beyond for customers. Customer Service Advisor Requirements Previous experience in customer service Previous experience of the Financial Services sector would be an advanatage Excellent telephone manner Must live within a sensible commuting distance of Alderley Edge

EXPERIENCED IFA ADMINISTRATOR CHEADLE, CHESHIRE 28, 000 - 31, 000PA + BENEFITS Our client is seeking to recruit an experienced IFA / Financial Planning Administrator to join their growing team. Please note IFA Admin experience is essential, candidates without experience will not be considered. IFA ADMINISTRATOR DUTIES -Carrying out general administrative duties for the team - Drafting letters to clients and product providers - Liaising with clients and third parties ADVISER REMUNERATION ADMINISTRATION -Matching Adviser remuneration income matching with support - Collating and storing statements - Investigating discrepancies - Liaising with providers and internal depts to resolve queries CLIENT & PROVIDER SUPPORT -Managing the Letter of Authority (LOA) process - Chasing providers for outstanding information -Forwarding completed information to Advisers - Assist with new business processing and onboarding - Conducting ID checks, updating new business registers COMPLIANCE - Assist with compliance monitoring - Liaise with external partners - GDPR IFA ADMINISTRATOR REQUIREMENTS - Proven IFA Administrator experience this is essential - An understanding of FCA compliance - Experience of LOAs - Letter of Authority - You must live within a sensible commuting distance of Cheadle, Cheshire