We are seeking an experienced Customer Service Team Leader to join our operations team.
Working with the General Manager, you will improve customer experience, team performance and accountability.
The Role;
The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers.
Lead, coach and support the team while managing key customer relationships.
Improve customer experience, order conversion and operational efficiency.
Key responsibilities include:
- Lead and develop a small, office-based customer service team.
- Support key accounts and resolve complex queries and claims.
- Coordinate with marketing, supply and transport teams.
- Maintain controls across quotations, orders, payments and installations.
- Drive a collaborative, accountable and customer-focused culture.
What We Are Looking For
We need an experienced, hands-on team leader who develops people and improves operations.
You will bring:
- Proven B2B customer service and team leadership experience.
- Strong coaching, communication, influencing and conflict-management skills.
- Ability to prioritise work, solve problems and manage projects in a fast-paced environment.
- A collaborative, resilient and solutions-focused approach.
- Proficiency in Microsoft applications and general IT systems.