Cottrell Moore Ltd
Hellesdon, Norfolk
Travel Agency Administrator Location: Office based in Norwich, Norfolk. Hours: Full time or part time, flexible hours available Salary: 26,400 to 27,400 per annum ( Non-Contractual Company Bonus Scheme) This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base. As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike. Desired Skills and Experience: Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential. Highly organised with excellent attention to detail Calm, reliable and consistent in their approach Professional and polite, with strong written and verbal communication skills Comfortable managing multiple tasks and prioritising effectively Confident using systems, processes and Microsoft Office tools Able to handle queries with good judgement and care Genuinely interested in delivering a high standard of customer service Works well within a team, builds positive relationships and takes pride in doing a job well done. Key Responsibilities: Delivering consistently high levels of customer service Preparing and issuing accurate travel documentation Managing holiday arrangements including flights, transfers and accommodation Handling customer enquiries via phone, email and social media Maintaining accurate and up to date client records Monitoring and processing payments Liaising with suppliers to confirm arrangements and resolve queries Supporting internal teams to ensure smooth delivery of each booking Benefits: Competitive salary, reviewed after successful probation Discretionary company bonus scheme Company pension Non Contractual Company Bonus Scheme Paycare health benefits scheme including 24/7 GP access Free on-site parking A supportive, professional working environment If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.
Travel Agency Administrator Location: Office based in Norwich, Norfolk. Hours: Full time or part time, flexible hours available Salary: 26,400 to 27,400 per annum ( Non-Contractual Company Bonus Scheme) This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base. As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike. Desired Skills and Experience: Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential. Highly organised with excellent attention to detail Calm, reliable and consistent in their approach Professional and polite, with strong written and verbal communication skills Comfortable managing multiple tasks and prioritising effectively Confident using systems, processes and Microsoft Office tools Able to handle queries with good judgement and care Genuinely interested in delivering a high standard of customer service Works well within a team, builds positive relationships and takes pride in doing a job well done. Key Responsibilities: Delivering consistently high levels of customer service Preparing and issuing accurate travel documentation Managing holiday arrangements including flights, transfers and accommodation Handling customer enquiries via phone, email and social media Maintaining accurate and up to date client records Monitoring and processing payments Liaising with suppliers to confirm arrangements and resolve queries Supporting internal teams to ensure smooth delivery of each booking Benefits: Competitive salary, reviewed after successful probation Discretionary company bonus scheme Company pension Non Contractual Company Bonus Scheme Paycare health benefits scheme including 24/7 GP access Free on-site parking A supportive, professional working environment If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.
