Sanderson Recruitment Plc

Employee Relations Consultant - Contract Rate: Up to £500 per day (Umbrella) Location: London (Hybrid) Duration: Contract We're supporting a financial services organisation in hiring an experienced Employee Relations Consultant to provide expert ER support across multiple locations. The Role You'll manage a varied ER caseload, acting as a trusted advisor to managers and HR partners on complex employee relations issues while ensuring compliance with employment law and internal policies. Engagement via Umbrella Company Only; all taxes & NI deducted at source . Key Responsibilities End-to-end management of ER cases including conduct, performance, grievance and sickness absence Advising and coaching managers on investigations and hearings Partnering with HRBPs, Legal and Occupational Health on complex cases Supporting business change initiatives, including TUPE Providing ER input into organisational change and HR projects Collaborating with wider ER teams About You Proven experience in a fast-paced Employee Relations role Strong knowledge of employment law Confident managing complex ER casework independently Experience working within a global, Matrix organisation Excellent stakeholder management and communication skills This is an excellent day-rate contract opportunity for an ER specialist looking to work in a high-impact, collaborative environment. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Workday Financials SME 12-month initial contract London - Hybrid Up to £1000 per day inside IR35 I am currently working with a large financial services organisation that is in the early stages of implementing Workday Financials across its General Ledger. My client is seeking a Workday Financials SME with experience in Workday Prism Accounting centre to act as the key liaison between the third-party implementation partner and the internal business stakeholders. Essentials skills: Lead the implementation of Workday Financials, including modules such as General Ledger, Accounts Payable, Accounts Receivable, and Financial Reporting. Experience with Prism Accounting Centre. Collaborate with finance stakeholders to translate business requirements into effective Workday Financial system configurations. Configure financial processes, including workflows, chart of accounts, and reporting frameworks, to align with organisational needs. Manage financial data migration, ensuring data accuracy, validation, and reconciliation throughout the implementation process. Provide post-implementation training, documentation, and ongoing guidance to finance teams to ensure successful system adoption Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Head of Finance Operations Salary - dependent on experience, plus a up to 15% discretionary bonus Reading - four days per week on site My client, a leading global business in the Reading area are seeking an experienced and strategic Finance Operations Manager, who aspires to be a Head of Financial Operations, to lead and optimise their global finance function. This is a critical leadership role responsible for ensuring efficient financial processes, strong financial controls, and scalable systems to support a fast-growing international business. Role Purpose This role will lead financial control and reporting for several central entities, ensuring accurate reporting, strong governance, and effective cash management. You will work closely with teams across multiple jurisdictions to improve processes, strengthen controls, and drive operational excellence across the finance function. This is a highly visible role with the opportunity to influence how finance operates across the Group. Key Responsibilities Lead monthly, quarterly, and annual financial reporting for central entities, ensuring accuracy and timely delivery. Maintain and enhance the internal control environment across the Group's central finance entities. Oversee balance sheet reconciliations, cash flow management, and management reporting, adding insight and improving processes where possible. Ensure compliance with local GAAP requirements and Group accounting policies. Identify opportunities to streamline and automate finance processes to improve efficiency and reporting quality. Manage and develop the Intercompany Centre of Excellence, driving simplification and standardisation of intercompany processes. Partner with the Group Financial Controller to implement Record-to-Report (R2R) process improvements across the organisation. Collaborate with finance teams across regions to ensure consistency and effective ways of working. What We're Looking For ACA/ACCA (or equivalent) qualified with 5+ years' post-qualification experience, ideally in a global or multi-entity organisation. Strong technical accounting knowledge, including exposure to IFRS and/or US GAAP. Experience working with SAP-based ERP systems, ideally S/4HANA. A proactive problem-solver who enjoys improving processes and driving operational efficiency. Ability to manage multiple priorities and deliver high-quality work to tight deadlines. Strong stakeholder management skills and confidence working with senior leaders. Experience leading teams and collaborating across international or Matrix organisations. For more details, please reach out to Mary Pearson on - (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Paraplanner - CII, CISI, LIBF, Estate planning , Drawdown, Pension switching and replacement business initiatives. I am looking for multiple Paraplanners to join an established Financial Advisor Support Team consisting of circa 40 Individuals to come in and hit the ground running to support a number of initiatives including - Estate planning, Drawdown, Pension switching and replacement business initiatives. To be considered candidates must have; Level 4 Diploma in Regulated Financial Planning (or equivalent) Proficiency in financial software Interest in assisting with upskilling other team members Strong analytical thinking, attention to detail, and excellent written communication skills This is a 6 month day rate contract role which can be fully remote with competitive rates on offer Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Finance Case Handler/Complaint Handler, hybrid Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation. This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times. Engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 2 days per week on site. General responsibilities - Case handling and investigation Redress calculation Customer communication Quality, compliance and assurance Workflow and delivery ( Use workflow and case management tools to manage cases at different stages of the process) Maintain accurate status updates, audit trails, and case documentation. Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards. Skills and experience required - Demonstrable experience working within financial services Experience of remediation, redress and complaints investigation. Strong problem and analytical solving skills Experience managing complex cases Strong written and verbal communication skills including Awareness of FOS regulations Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

FULLY REMOTE & OUTSIDE OF IR35 Sun Solaris consultant required for a leading financial services company. This assignment has been deemed outside of IR35 & Services can be provided on a fully remote basis. Skills and experience required: - Sun Solaris 10 & 11 (Install, configuration, patching, upgrades) Solaris 3 and 4 Cluster (Install, configuration, patching, upgrades) Solaris SARC T and M series hardware knowledge PLEASE NOTE: providing some services out of hours will be required. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Networks and Hosting Manager up to £80,000 Once a month onsite We are seeking an experienced Hosting and Network Manager to lead a team responsible for the availability, resilience, and security of our enterprise hosting and network platforms within a regulated financial services environment. This is a management role with a strong focus on leadership, governance, and operational resilience. What you will be doing Lead, develop, and performance-manage a hosting and network engineering team, setting clear objectives and fostering a culture of accountability and continuous improvement. Own the operational governance of enterprise-scale on-premises and co-location hosting environments supporting business-critical financial systems. Provide oversight of virtualisation platforms (VMware vSphere, NSX), physical compute, and enterprise storage (NetApp SAN/NAS/HCI) through effective team leadership and vendor management. Govern complex data centre and enterprise network architectures, including LAN/WAN, VLAN/VxLAN segmentation, Firewalls, and VPN technologies. Define and assure backup, disaster recovery, and operational resilience strategies aligned to business RPO/RTO and regulatory expectations. Establish and enforce infrastructure security baselines and configuration standards aligned with ISO 27001, PCI-DSS, and internal risk frameworks. Drive service improvement through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. Experience: Proven experience managing hosting and network teams within financial services or other highly regulated environments Strong understanding of enterprise hosting, data centre operations, and network governance at scale Demonstrated success in leading teams, improving operational maturity, and embedding effective controls Deep awareness of infrastructure risk management, audit readiness, and regulatory compliance Excellent communication and stakeholder engagement skills, with the ability to influence senior and non-technical audiences Qualifications Desirable: Bachelor's degree in Computer Science, Engineering, or equivalent professional experience Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Role : D365 Developer Location: London Salary: £60,000 Days in the office: 1-2days a week My client is looking for a D365 Developer to join their team. This is a rare opportunity to join at the early stage of an D365 implementation, where you'll help shape how Dynamics is rolled out within the organisation. Experience/responsibility Design and build bespoke customisation's within Dynamics 365 Solid experience with C#, Javascript, Power Automate, PowerBI and Power Apps Develop custom entities, forms, plugins, and workflows Build integration's between CRM and other enterprise systems Work closely with the System Owner and Configurator Contribute to backlog refinement and solution design Recommend improvements based on best practice and prior experience If this role sounds of interest and you would like to know more do not hesitate to contact me on (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Environments Manager We are currently recruiting for an Environments Manager to join a leading organisation based in the UK. This would be the excellent opportunity for someone who has a background of working within financial services Salary - £80,000.00 per annum Location - Remote with occasional travel into Bristol Key Responsibility Lead, manage and develop a team of UNIX sysops engineer Own service performance, availability and operational stability across the UNIX estate Drive automation and DevOps practices (Puppet, Terraform, Pipelines) Review current and existing infrastructure and define a roadmap for improvement Establish and embed operational best practices Implement effective performance management across the team Engage regularly with stakeholders Deliver measurable improvements in service quality, automation and system reliability Essential Skills Strong hands on technical background in - UNIX/Linux (Red Hat preferred), automation tools (Puppet and Terraform) Proven experience managing similar SysOps/Infrastructure teams in mid to large environments Demonstrated ability to improve service performance and availability Drive automation and DevOps initiatives Lead technical change within infrastructure estates Credible hands on technical leader Strong stakeholder engagement across technical and business teams If this is something you could be keen on applying for, please do not hesitate to get in touch! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Sanderson are currently working with a client who are looking to grow their RF Development team. As the RF Engineer, you'll be helping to deliver complex and unique challenges to enable mission critical success. Your responsibilities will be varied and wide ranging, as shown below: The key requirements Manage the requirements of RF sub-systems Design of RF, analogue, interface, control and conversion circuits Write and conduct sub-system tests for your designs Produce supporting documentation Support integration and test activities amongst other activities This role will require eligibility to be clearable to DV Clearance If you're interested in the above, apply or reach out to (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Security Risk Assurance Manager - SC cleared Location: Hybrid (75% remote) with on-site presence as required Contract Type: Permanent & Full-time Salary: Competitive + Benefits About the Role The Senior Security Risk Assurance Manager plays a critical role in strengthening the organisation's security posture through strategic risk-based assurance activities. This role supports informed decision-making across the enterprise by providing expert insight into the effectiveness of security controls, risk management practices, and supply chain security. The position may sit within one of several assurance functions, including internal security assurance, supply chain assurance, or enterprise-level risk management. Key Responsibilities Lead and manage a team of security professionals to deliver high-quality assurance activities. Develop and maintain an annual security assurance plan aligned with strategic business risks. Engage with stakeholders to scope, plan, and execute assurance activities across people, processes, and technology. Validate and interpret evidence to provide a holistic view of the organisation's security posture. Present findings and recommendations to senior leadership and governance forums. Collaborate with internal teams (eg, threat intelligence, compliance, audit) to ensure assurance activities reflect current threat landscapes. Act as a primary interface for business units, ensuring alignment between assurance activities and operational priorities. Promote continuous improvement and innovation in assurance practices. Ensure assurance reports are accurate, actionable, and meet quality standards. Share good practices and lessons learned across the organisation. Experience Required Proven leadership experience in security risk assurance or related fields. Strong understanding of enterprise security risk management principles. Experience in conducting security assessments and producing assurance reports. Ability to engage and influence stakeholders at all levels. Familiarity with security frameworks and standards (eg, ISO 27001, NIST, CIS Controls). Excellent communication, planning, and organisational skills. Experience managing teams and developing talent. Ability to interpret complex technical and business information to assess risk. Experience in supply chain security assurance. Knowledge of secure by design principles and accreditation processes. Understanding of threat intelligence and its application in assurance. Experience working in regulated or high-assurance environments (eg, government, finance, defence). Familiarity with risk management tools and methodologies. What's in it for You Flexible Working: Remote-first with travel as needed. Career Development: Continuous learning and professional growth. Benefits Package: Includes Private Health Care, Cash Back Plan, Buy/Sell Holiday Options, Life Assurance, and more. Interested? Submit your application to learn more about this exciting opportunity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Your role We are looking for a Platform Manager to help strengthen and expand a busy, committed team of network professionals. Your role will involve: All aspects of maintaining and supporting a small Windows based Live Service Network, with a range of hosted applications Provide Level 3rd Line level support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network Assist various departments within the account to maintain network security Establishment and adherence of processes, procedures and work instructions Ensure accurate records are kept of network components, maintenance activities, network connections and inventory by maintaining appropriate databases Provide technical on call support out of hours on a 1 week in 3 basis Your experience Strong knowledge of Windows systems Good understanding of networks Run and maintained a monthly security patching process PKI knowledge Desirables An understanding of how to account for sensitive material Maintaining a document library Running and understanding daily environment checks This role will require you to be willing and eligible to undergo a high level of UK security clearance If you're interested in the above, apply or reach out to (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Infrastructure Project Manager Glasgow (Hybrid - 3 days a week in office) £50k - £60k + Excellent benefits Are you a go-getter who enjoys variety, hands-on learning, and the chance to make a real difference? Our client is growing fast, and needs someone who can keep up with the momentum and drive results from day one. What you'll be doing: Leading infrastructure projects from start to finish, working with colleagues and clients to deliver great results. Bringing your experience and ideas to a role that values fresh thinking Managing project budgets and helping define technical requirements for network and server environments. Collaborating with teams across the globe, building strong relationships along the way. Navigating the technical landscape ( data centres, networks, hardware ) with confidence, and always ready to learn more. Using MS Project and Waterfall methodologies to keep things on track, but also adapting when plans need to change. Communicating clearly and keeping everyone aligned, even when challenges arise. Growing your skills and career, with plenty of support for self-driven learning. What matters most: While technical skills and experience are important, the most critical factor for success in this role is person fit. We're looking for someone who: Approaches challenges with a positive, can-do attitude. Is willing to go above and beyond to help the team and deliver for clients. Proactively seeks out information, asks questions, and is always eager to learn. Brings energy, curiosity, and a collaborative spirit to every project. What you'll need: Basic technical know-how in networking, switching, hardware refresh, and deployment. Experience managing infrastructure projects, especially data centre and network hardware. The ability to multi-task, problem-solve, and stay calm under pressure. Flexibility to adapt as priorities shift An open, pragmatic mindset and ready to work with people from all backgrounds. Why consider this role? Supportive leadership and mentoring A focus on personal growth and development, show how you're learning and applying new skills. The chance to make a real impact and be valued for your contributions. If you're looking for a new challenge and want to join a team where your attitude and approach matter just as much as your experience, we'd love to hear from you. Apply now and show how you'll help shape the future! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Legal Administrator, London - Temp Summary of the role One of the world's largest independent insurance brokerages are currently seeking a Legal Administrator to join their company. They are looking for someone to manage document retrieval, data updates, and communication to ensure accurate and efficient information flow. What you'll be doing Locating historical documents. Populating the database with all available, up to date materials. Ensuring relevant terms are in place within the TOBAs themselves. Communicating to the business and Insurer where required to support the population of accurate data and requesting of information. Escalating issues to the management within Market Security for resolution. Reporting on progress and completion. What we're looking for Previous administrative or legal experience is a plus but not essential Proficiency in MS Office (Word, Excel, Outlook) Solid Level of IT Literacy Strong organisational and time-management skills Excellent written and verbal communication abilities Attention to detail and accuracy in work A professional and proactive attitude This opportunity is perfect for graduates eager to take their first step into the legal industry and kick-start their careers. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

A primary technical partner of the MOD are looking to add a number of engineers to their Network Design team, the role will require the understanding of business and technical requirements ensuring these are delivered to the highest possible standard. Your role will involve: Design and deploy networks to meet the organisation and customer needs. Diagnose and troubleshoot network issues, including those escalated by lower tiers of support. Design and implement network security measures to protect data, software, and hardware from threats and unauthorised access. Maintain comprehensive documentation for all implemented networks, including network diagrams, configuration details, and operational procedures. Develop and implement automation scripts to streamline network management tasks and improve efficiency. Plan for and respond to service outages and other network-related problems, ensuring minimal disruption to business operations. Key Skills Strong technical networking knowledge with industry-recognised certifications Experience with routing protocols, virtual routing instances, VPNs, and security zones. Experience with network security products Demonstrable design experience with global network vendors Network device configuration, troubleshooting, and defect resolution skills. Proven experience in network troubleshooting If you're interested in the above, apply or reach out to (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

KYC Specialist £200-250 per day (via umbrella) Staines (3x per week onsite) 3 month initial contract - extensions & temp to perm available Sanderson are currently partnered with global company with a strong reputation in financial and regulatory services to identify a KYC specialist to join the business and help clear a backlog of Pre-Audit reviews. Responsibilities; Perform end-to-end pre-audit reviews of client files, from initiation through to final approval. Collect and validate all client information, documentation and ownership structures. Conduct risk assessments, sanctions screening and PEP checks. Identify and remediate gaps/discrepancies to ensure audit readiness. Maintain a full audit trail of all reviews. Escalate unresolved issues or higher-risk cases. Experience required; You'll need at least 3 years' experience in KYC periodic reviews/audit preparation with strong knowledge of UK AML/CTF regulations. If this is of interest, please apply online with an updated CV attached. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Our Blue Chip Consultancy client require a Benefits Analyst (HR) ideally with Financial Services background & Workday. The contract will be initially 3 months but with likely extensions, this role will need to be via an Umbrella company Will require the following experience: HR generalist Workday experience (heavily desirable) Benefits delivery - experience delivering benefits/applying operational benefits (not just data entry) Testing Additional skills include the following: Some pension experience would be helpful Ability to quickly understand complex processes Experience of providing Operational Support Testing methodology Strong Analytical Skills and data management Strong problem-solving skills Able to collaborate with relevant stakeholders and interpret policy to identify a solution to complex queries Strong communication skills, with the ability to communicate to people at all levels both written and verbal Advanced user of Microsoft applications Please email initially Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Ai Verification Researcher - Telecoms London - 1x a week 3-month initial contract - Scope to extend £600 - £700 per day - Umbrella engagement Sanderson is partnering with an organisation seeking an experienced researcher specialising in AI verification within telecom systems. The successful candidate will produce comprehensive reports on international AI verification practices, review industry standards, identify emerging challenges, and leverage their expertise to develop proof-of concept case studies addressing these challenges. Key Requirements: Proven experience in AI verification, validation, and testing within telecom systems Strong knowledge of 5G, 6G technologies, and telecom AI standards Familiarity with industry standards bodies and practical insights into AI deployments Excellent technical writing and communication skills, with the ability to simplify complex topics for diverse audiences Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with IT teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third-party suppliers. Experience with ITSM tools (eg, ServiceNow) is desirable. Organised, collaborative, and able to remain calm under pressure. Someone who wants to make improvements and isn't afraid to speak up. IT Service Management Analyst, why join us? Be part of a new, dynamic team where your ideas and energy will be valued. Opportunity to shape and improve ITSM processes Work with leading suppliers and cutting-edge technology. Grow your career in a supportive, forward-thinking environment. Ready to bring your passion and make a difference? Apply now and help us shape the future of IT Service Management! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.