Technical Support Specialist (1st & 2nd line)

Technical Support Specialist

Location: Brecon, Wales

Hybrid working: 3 days a week onsite

Salary: £28,000 - £32,000 + benefits

Industry: IT Services .

This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies.

The Role:

As a Technical Support Specialist, you will be responsible for providing high-quality technical support to a varied client base, acting as a trusted advisor and delivering outstanding customer service. You'll work across a range of technologies, supporting end users remotely and onsite while contributing to IT projects and continuous service improvements.

Working closely with experienced engineers, you will have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects.

Key Responsibilities

• Provide 1st and 2nd line technical support to a diverse customer base.
• Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues.
• Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint and Intune.
• Assist with networking support, including routers, switches, VLANs and connectivity issues.
• Deliver excellent customer service through phone, remote and onsite support.
• Participate in IT projects, system upgrades and cloud-based initiatives.
• Maintain accurate documentation, knowledge articles and standard operating procedures.
• Build strong relationships with customers and manage expectations throughout the support process.

About You

We're keen to speak with candidates who possess:

• Previous experience within an IT Support, Service Desk or Technical Support role.
• Experience supporting Microsoft 365 technologies.
• Understanding of networking concepts including routers, Switches and VLANs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a professional telephone manner.
• The ability to confidently engage with customers and maintain credibility when investigating technical issues.
• A proactive attitude and willingness to learn new technologies.
• Full UK manual driving licence.

Desirable Experience

• MSP (Managed Service Provider) experience.
• Windows Server and Active Directory administration.
• Exposure to Intune, SharePoint and Azure technologies.
• IT certifications such as CompTIA A+, Network+, Security+ or Microsoft accreditations.

If you're looking to join a business where you'll gain broad technical exposure, work closely with customers and have a clear Pathway for technical development and career progression, we'd love to hear from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.