Business Analyst (SaaS) £35,000 - £50,000 DOE Fully Remote with up to 25% UK Travel Excellent Benefits including private healthcare, enhanced pension, rising holiday, dedicated learn time each month, flexible working, EAP and more. An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team. This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements. Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives. The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements. Business Analyst - Key Responsibilities: Gather, analyse and document business and user requirements Facilitate workshops, discovery sessions and stakeholder meetings Produce functional specifications, user stories, process maps and supporting documentation Work closely with customers to understand workflows, challenges and opportunities for improvement Support backlog refinement and requirements clarification alongside the Product Owner Collaborate with Development and Customer Success teams throughout the product lifecycle Participate in user acceptance testing and feedback gathering activities Business Analyst - Key Requirements: Minimum 3 years' Business Analyst experience within a SaaS / software development environment Strong requirements gathering, analysis and documentation skills Experience producing user stories, functional specifications and process maps Excellent stakeholder management and communication skills Experience facilitating workshops, discovery sessions or customer interviews Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes Desirable: Exposure to financial, accounting or compliance-related systems Experience working within a product-led software environment Knowledge of property management, real estate or related sectors This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%). The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You'll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement. Sound interesting and something you would love to be part of? Apply today!
Jun 12, 2026
Full time
Business Analyst (SaaS) £35,000 - £50,000 DOE Fully Remote with up to 25% UK Travel Excellent Benefits including private healthcare, enhanced pension, rising holiday, dedicated learn time each month, flexible working, EAP and more. An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team. This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements. Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives. The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements. Business Analyst - Key Responsibilities: Gather, analyse and document business and user requirements Facilitate workshops, discovery sessions and stakeholder meetings Produce functional specifications, user stories, process maps and supporting documentation Work closely with customers to understand workflows, challenges and opportunities for improvement Support backlog refinement and requirements clarification alongside the Product Owner Collaborate with Development and Customer Success teams throughout the product lifecycle Participate in user acceptance testing and feedback gathering activities Business Analyst - Key Requirements: Minimum 3 years' Business Analyst experience within a SaaS / software development environment Strong requirements gathering, analysis and documentation skills Experience producing user stories, functional specifications and process maps Excellent stakeholder management and communication skills Experience facilitating workshops, discovery sessions or customer interviews Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes Desirable: Exposure to financial, accounting or compliance-related systems Experience working within a product-led software environment Knowledge of property management, real estate or related sectors This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%). The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You'll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement. Sound interesting and something you would love to be part of? Apply today!
Business Development Manager Central London, EC2M £50,000 £60,000 Basic + Uncapped Bonus (OTE £65,000 £75,000) Join a market-leading workplace solutions provider and help shape the future of customer experience. Our client is a well-established, family-owned business with over 40 years of success delivering premium commercial coffee solutions, water dispensers and workplace refreshment services to organisations across the UK. Known for their exceptional customer service, long-standing client relationships and commitment to quality, they are now investing in their commercial team and seeking an ambitious Business Development Manager to drive growth across London. This is an excellent opportunity for a proven new business sales professional who enjoys opening doors, building relationships and winning business within the facilities, workplace services, hospitality, property, corporate or B2B service sectors. The Business Development Manager Opportunity Reporting into the Sales Director, you'll take ownership of developing new business opportunities across London, targeting organisations looking to enhance their workplace environment through premium coffee, hydration and refreshment solutions. You'll have the support of an established brand, strong operational team and market-leading service proposition, allowing you to focus on what you do best generating opportunities, building relationships and securing new business. Key Responsibilities Identify, develop and secure new business opportunities across London Build and manage a healthy pipeline of prospects and opportunities Engage with key stakeholders and decision-makers across a range of sectors Conduct consultative sales meetings and present tailored workplace solutions Negotiate and close commercial agreements Develop long-term client relationships that support future growth Work closely with operational and customer service teams to ensure a seamless customer experience Represent the business professionally at meetings, networking events and industry functions Business Development Manager - About You; We're looking for an ambitious and commercially focused sales professional who thrives in a relationship-led environment and has a genuine passion for winning new business. You'll ideally have: Proven success within business development, field sales or account acquisition roles A strong track record of generating and converting new business opportunities Experience selling B2B products, services or workplace solutions Confidence engaging with senior decision-makers Excellent communication, presentation and relationship-building skills A proactive, self-motivated and resilient approach The ability to travel throughout London for client meetings several times per week Experience within coffee solutions, water dispensers, workplace services, facilities management, hospitality, catering, office supplies or related sectors would be advantageous, although not essential. Why Join? This is a business that genuinely values its people. As a family-run organisation, they have built their success on trust, service excellence and long-term relationships with both customers and employees. In return, you'll receive: £50,000 £60,000 basic salary Uncapped bonus structure with realistic OTE of £65,000 £75,000 Clear opportunities for career progression Ongoing training and professional development Pension scheme Increasing holiday entitlement with length of service Supportive and collaborative team culture The opportunity to join a growing business where your contribution will make a real impact Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy
Jun 11, 2026
Full time
Business Development Manager Central London, EC2M £50,000 £60,000 Basic + Uncapped Bonus (OTE £65,000 £75,000) Join a market-leading workplace solutions provider and help shape the future of customer experience. Our client is a well-established, family-owned business with over 40 years of success delivering premium commercial coffee solutions, water dispensers and workplace refreshment services to organisations across the UK. Known for their exceptional customer service, long-standing client relationships and commitment to quality, they are now investing in their commercial team and seeking an ambitious Business Development Manager to drive growth across London. This is an excellent opportunity for a proven new business sales professional who enjoys opening doors, building relationships and winning business within the facilities, workplace services, hospitality, property, corporate or B2B service sectors. The Business Development Manager Opportunity Reporting into the Sales Director, you'll take ownership of developing new business opportunities across London, targeting organisations looking to enhance their workplace environment through premium coffee, hydration and refreshment solutions. You'll have the support of an established brand, strong operational team and market-leading service proposition, allowing you to focus on what you do best generating opportunities, building relationships and securing new business. Key Responsibilities Identify, develop and secure new business opportunities across London Build and manage a healthy pipeline of prospects and opportunities Engage with key stakeholders and decision-makers across a range of sectors Conduct consultative sales meetings and present tailored workplace solutions Negotiate and close commercial agreements Develop long-term client relationships that support future growth Work closely with operational and customer service teams to ensure a seamless customer experience Represent the business professionally at meetings, networking events and industry functions Business Development Manager - About You; We're looking for an ambitious and commercially focused sales professional who thrives in a relationship-led environment and has a genuine passion for winning new business. You'll ideally have: Proven success within business development, field sales or account acquisition roles A strong track record of generating and converting new business opportunities Experience selling B2B products, services or workplace solutions Confidence engaging with senior decision-makers Excellent communication, presentation and relationship-building skills A proactive, self-motivated and resilient approach The ability to travel throughout London for client meetings several times per week Experience within coffee solutions, water dispensers, workplace services, facilities management, hospitality, catering, office supplies or related sectors would be advantageous, although not essential. Why Join? This is a business that genuinely values its people. As a family-run organisation, they have built their success on trust, service excellence and long-term relationships with both customers and employees. In return, you'll receive: £50,000 £60,000 basic salary Uncapped bonus structure with realistic OTE of £65,000 £75,000 Clear opportunities for career progression Ongoing training and professional development Pension scheme Increasing holiday entitlement with length of service Supportive and collaborative team culture The opportunity to join a growing business where your contribution will make a real impact Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this vacancy
People & Culture Manager Hybrid (Software / SaaS Organisation) 45,000 - 50,000 plus excellent benefits including mainly remote working (3-5 office days per month in London or Glasgow), bonus, private healthcare, enhanced pension, generous holiday allowance, critical illness cover, life assurance, employee assistance programme and dedicated monthly training time. Our client is a fast-growing B2B software company with ambitious growth plans and a team of 35+ employees. They are looking for a Strategic People & Culture Manager to lead and evolve the people function, combining hands-on delivery with thoughtful, data-led people strategy. Working closely with the CEO and senior leadership team, you'll play a pivotal role in shaping the employee experience and helping the business scale successfully. Why this role is different This is a rare opportunity to join at a key stage of growth and genuinely influence how the people function develops. Rather than inheriting a mature HR department, you'll have the autonomy to build, improve and implement people initiatives that make a visible impact across the business. You'll have direct access to senior leadership, a genuine seat at the table and the opportunity to shape everything from employee engagement and leadership development to recruitment, performance management and company culture. For the right person, this could be an exciting step up into a broader, more strategic role where your contribution will be highly visible and your ideas welcomed. What you'll do Partner with the CEO and leadership team to develop and deliver the people strategy, providing insight, guidance and data-driven recommendations that support business growth. Champion company culture, employee engagement and wellbeing initiatives, helping to create an outstanding employee experience across a remote-first workforce. Lead all recruitment and onboarding activity, working closely with hiring managers to attract, select and retain high-quality talent while enhancing the employer brand. Drive performance, learning and development initiatives, supporting managers to build high-performing teams and fostering a culture of continuous feedback and growth. Act as the organisation's HR expert, managing employee relations matters, coaching managers and ensuring HR practices remain compliant, pragmatic and people-focused. Own and continuously improve HR operations, systems and processes, including HRIS management, reporting, GDPR compliance and people analytics. What success looks like We're open to someone taking a step up into this position, provided you've gained recent experience within a small, growing software or SaaS business and understand the pace, challenges and opportunities that come with scaling organisations. You'll enjoy building rather than maintaining, be comfortable rolling up your sleeves when needed and be motivated by the opportunity to shape how a growing business attracts, develops and retains great people. What you'll bring Recent HR Generalist, HR Manager or People Partner experience within a small, growing software or SaaS business (typically 30-100 employees). CIPD Level 5 qualification. Experience supporting a scaling organisation and partnering with senior stakeholders. Strong employee relations expertise and the ability to manage cases independently. Experience leading recruitment, onboarding and people development initiatives. Strong HR systems, reporting and data management experience. Commercial awareness, excellent communication skills and a proactive, hands-on approach. The ability to operate strategically while remaining involved in day-to-day delivery. Nice to have Experience within property, block management or related sectors. Exposure to finance or accounting-focused software businesses. Experience using strengths-based development tools such as CliftonStrengths or DISC. Previous involvement in periods of organisational growth and change. What we offer Competitive salary plus discretionary bonus. Private healthcare, enhanced pension and life assurance. Critical illness cover and employee assistance programme. 23 days annual leave plus holiday buy/sell scheme. Predominantly remote working model. Dedicated monthly learning and development time. A collaborative, supportive culture built on trust and continuous improvement. The opportunity to shape and influence the people function within a growing SaaS business. If you're looking for a role where your ideas will be heard, your contribution will be visible and you'll have the opportunity to help shape the future of a growing technology business, we'd love to hear from you.
Jun 10, 2026
Full time
People & Culture Manager Hybrid (Software / SaaS Organisation) 45,000 - 50,000 plus excellent benefits including mainly remote working (3-5 office days per month in London or Glasgow), bonus, private healthcare, enhanced pension, generous holiday allowance, critical illness cover, life assurance, employee assistance programme and dedicated monthly training time. Our client is a fast-growing B2B software company with ambitious growth plans and a team of 35+ employees. They are looking for a Strategic People & Culture Manager to lead and evolve the people function, combining hands-on delivery with thoughtful, data-led people strategy. Working closely with the CEO and senior leadership team, you'll play a pivotal role in shaping the employee experience and helping the business scale successfully. Why this role is different This is a rare opportunity to join at a key stage of growth and genuinely influence how the people function develops. Rather than inheriting a mature HR department, you'll have the autonomy to build, improve and implement people initiatives that make a visible impact across the business. You'll have direct access to senior leadership, a genuine seat at the table and the opportunity to shape everything from employee engagement and leadership development to recruitment, performance management and company culture. For the right person, this could be an exciting step up into a broader, more strategic role where your contribution will be highly visible and your ideas welcomed. What you'll do Partner with the CEO and leadership team to develop and deliver the people strategy, providing insight, guidance and data-driven recommendations that support business growth. Champion company culture, employee engagement and wellbeing initiatives, helping to create an outstanding employee experience across a remote-first workforce. Lead all recruitment and onboarding activity, working closely with hiring managers to attract, select and retain high-quality talent while enhancing the employer brand. Drive performance, learning and development initiatives, supporting managers to build high-performing teams and fostering a culture of continuous feedback and growth. Act as the organisation's HR expert, managing employee relations matters, coaching managers and ensuring HR practices remain compliant, pragmatic and people-focused. Own and continuously improve HR operations, systems and processes, including HRIS management, reporting, GDPR compliance and people analytics. What success looks like We're open to someone taking a step up into this position, provided you've gained recent experience within a small, growing software or SaaS business and understand the pace, challenges and opportunities that come with scaling organisations. You'll enjoy building rather than maintaining, be comfortable rolling up your sleeves when needed and be motivated by the opportunity to shape how a growing business attracts, develops and retains great people. What you'll bring Recent HR Generalist, HR Manager or People Partner experience within a small, growing software or SaaS business (typically 30-100 employees). CIPD Level 5 qualification. Experience supporting a scaling organisation and partnering with senior stakeholders. Strong employee relations expertise and the ability to manage cases independently. Experience leading recruitment, onboarding and people development initiatives. Strong HR systems, reporting and data management experience. Commercial awareness, excellent communication skills and a proactive, hands-on approach. The ability to operate strategically while remaining involved in day-to-day delivery. Nice to have Experience within property, block management or related sectors. Exposure to finance or accounting-focused software businesses. Experience using strengths-based development tools such as CliftonStrengths or DISC. Previous involvement in periods of organisational growth and change. What we offer Competitive salary plus discretionary bonus. Private healthcare, enhanced pension and life assurance. Critical illness cover and employee assistance programme. 23 days annual leave plus holiday buy/sell scheme. Predominantly remote working model. Dedicated monthly learning and development time. A collaborative, supportive culture built on trust and continuous improvement. The opportunity to shape and influence the people function within a growing SaaS business. If you're looking for a role where your ideas will be heard, your contribution will be visible and you'll have the opportunity to help shape the future of a growing technology business, we'd love to hear from you.
People & Culture Manager Hybrid (Software / SaaS Organisation) 45,000 - 50,000 plus excellent benefits including mainly remote working (3-5 office days per month in London or Glasgow), bonus, private healthcare, enhanced pension, generous holiday allowance, critical illness cover, life assurance, employee assistance programme and dedicated monthly training time. Our client is a fast-growing B2B software company with ambitious growth plans and a team of 35+ employees. They are looking for a Strategic People & Culture Manager to lead and evolve the people function, combining hands-on delivery with thoughtful, data-led people strategy. Working closely with the CEO and senior leadership team, you'll play a pivotal role in shaping the employee experience and helping the business scale successfully. Why this role is different This is a rare opportunity to join at a key stage of growth and genuinely influence how the people function develops. Rather than inheriting a mature HR department, you'll have the autonomy to build, improve and implement people initiatives that make a visible impact across the business. You'll have direct access to senior leadership, a genuine seat at the table and the opportunity to shape everything from employee engagement and leadership development to recruitment, performance management and company culture. For the right person, this could be an exciting step up into a broader, more strategic role where your contribution will be highly visible and your ideas welcomed. What you'll do Partner with the CEO and leadership team to develop and deliver the people strategy, providing insight, guidance and data-driven recommendations that support business growth. Champion company culture, employee engagement and wellbeing initiatives, helping to create an outstanding employee experience across a remote-first workforce. Lead all recruitment and onboarding activity, working closely with hiring managers to attract, select and retain high-quality talent while enhancing the employer brand. Drive performance, learning and development initiatives, supporting managers to build high-performing teams and fostering a culture of continuous feedback and growth. Act as the organisation's HR expert, managing employee relations matters, coaching managers and ensuring HR practices remain compliant, pragmatic and people-focused. Own and continuously improve HR operations, systems and processes, including HRIS management, reporting, GDPR compliance and people analytics. What success looks like We're open to someone taking a step up into this position, provided you've gained recent experience within a small, growing software or SaaS business and understand the pace, challenges and opportunities that come with scaling organisations. You'll enjoy building rather than maintaining, be comfortable rolling up your sleeves when needed and be motivated by the opportunity to shape how a growing business attracts, develops and retains great people. What you'll bring Recent HR Generalist, HR Manager or People Partner experience within a small, growing software or SaaS business (typically 30-100 employees). CIPD Level 5 qualification. Experience supporting a scaling organisation and partnering with senior stakeholders. Strong employee relations expertise and the ability to manage cases independently. Experience leading recruitment, onboarding and people development initiatives. Strong HR systems, reporting and data management experience. Commercial awareness, excellent communication skills and a proactive, hands-on approach. The ability to operate strategically while remaining involved in day-to-day delivery. Nice to have Experience within property, block management or related sectors. Exposure to finance or accounting-focused software businesses. Experience using strengths-based development tools such as CliftonStrengths or DISC. Previous involvement in periods of organisational growth and change. What we offer Competitive salary plus discretionary bonus. Private healthcare, enhanced pension and life assurance. Critical illness cover and employee assistance programme. 23 days annual leave plus holiday buy/sell scheme. Predominantly remote working model. Dedicated monthly learning and development time. A collaborative, supportive culture built on trust and continuous improvement. The opportunity to shape and influence the people function within a growing SaaS business. If you're looking for a role where your ideas will be heard, your contribution will be visible and you'll have the opportunity to help shape the future of a growing technology business, we'd love to hear from you.
Jun 09, 2026
Full time
People & Culture Manager Hybrid (Software / SaaS Organisation) 45,000 - 50,000 plus excellent benefits including mainly remote working (3-5 office days per month in London or Glasgow), bonus, private healthcare, enhanced pension, generous holiday allowance, critical illness cover, life assurance, employee assistance programme and dedicated monthly training time. Our client is a fast-growing B2B software company with ambitious growth plans and a team of 35+ employees. They are looking for a Strategic People & Culture Manager to lead and evolve the people function, combining hands-on delivery with thoughtful, data-led people strategy. Working closely with the CEO and senior leadership team, you'll play a pivotal role in shaping the employee experience and helping the business scale successfully. Why this role is different This is a rare opportunity to join at a key stage of growth and genuinely influence how the people function develops. Rather than inheriting a mature HR department, you'll have the autonomy to build, improve and implement people initiatives that make a visible impact across the business. You'll have direct access to senior leadership, a genuine seat at the table and the opportunity to shape everything from employee engagement and leadership development to recruitment, performance management and company culture. For the right person, this could be an exciting step up into a broader, more strategic role where your contribution will be highly visible and your ideas welcomed. What you'll do Partner with the CEO and leadership team to develop and deliver the people strategy, providing insight, guidance and data-driven recommendations that support business growth. Champion company culture, employee engagement and wellbeing initiatives, helping to create an outstanding employee experience across a remote-first workforce. Lead all recruitment and onboarding activity, working closely with hiring managers to attract, select and retain high-quality talent while enhancing the employer brand. Drive performance, learning and development initiatives, supporting managers to build high-performing teams and fostering a culture of continuous feedback and growth. Act as the organisation's HR expert, managing employee relations matters, coaching managers and ensuring HR practices remain compliant, pragmatic and people-focused. Own and continuously improve HR operations, systems and processes, including HRIS management, reporting, GDPR compliance and people analytics. What success looks like We're open to someone taking a step up into this position, provided you've gained recent experience within a small, growing software or SaaS business and understand the pace, challenges and opportunities that come with scaling organisations. You'll enjoy building rather than maintaining, be comfortable rolling up your sleeves when needed and be motivated by the opportunity to shape how a growing business attracts, develops and retains great people. What you'll bring Recent HR Generalist, HR Manager or People Partner experience within a small, growing software or SaaS business (typically 30-100 employees). CIPD Level 5 qualification. Experience supporting a scaling organisation and partnering with senior stakeholders. Strong employee relations expertise and the ability to manage cases independently. Experience leading recruitment, onboarding and people development initiatives. Strong HR systems, reporting and data management experience. Commercial awareness, excellent communication skills and a proactive, hands-on approach. The ability to operate strategically while remaining involved in day-to-day delivery. Nice to have Experience within property, block management or related sectors. Exposure to finance or accounting-focused software businesses. Experience using strengths-based development tools such as CliftonStrengths or DISC. Previous involvement in periods of organisational growth and change. What we offer Competitive salary plus discretionary bonus. Private healthcare, enhanced pension and life assurance. Critical illness cover and employee assistance programme. 23 days annual leave plus holiday buy/sell scheme. Predominantly remote working model. Dedicated monthly learning and development time. A collaborative, supportive culture built on trust and continuous improvement. The opportunity to shape and influence the people function within a growing SaaS business. If you're looking for a role where your ideas will be heard, your contribution will be visible and you'll have the opportunity to help shape the future of a growing technology business, we'd love to hear from you.
2nd Line IT Support Engineer (German & English)£28,000 - £36,000Selsey / Bognor or Fully Remote (PO20)Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You'll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you'll help keep systems running smoothly - and make sure clients feel supported every step of the way. What You'll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You'll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years' IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You'll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you're ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we'd love to hear from you. Apply now and take the next step in your IT support career.
Oct 01, 2025
Full time
2nd Line IT Support Engineer (German & English)£28,000 - £36,000Selsey / Bognor or Fully Remote (PO20)Excellent benefits including a 9-day working fortnight Are you looking for a 2nd Line IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse environments across the UK and Germany. You'll be the go-to person for escalated issues, delivering outstanding technical support to both English- and German-speaking users. From Microsoft 365 troubleshooting to onboarding new users and devices, you'll help keep systems running smoothly - and make sure clients feel supported every step of the way. What You'll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. Attend client calls/meetings in German; capture actions and next steps in both languages. Support onboarding projects (account provisioning, device prep, Microsoft 365 tenant configuration). Troubleshoot and resolve issues across Microsoft 365, Windows client/server, networking fundamentals, and common business apps. Collaborate with Cloud/Infrastructure teams to ensure secure, compliant service delivery. Occasionally attend client sites in the UK or Germany to deliver diagnostics, repairs, upgrades, and project tasks. What You'll Bring Native or C1/C2 German and fluent English (written and spoken). 2+ years' IT support experience (MSP or multi-client environments ideal). Strong Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). Windows 10/11, Windows Server (Active Directory, Group Policy), and core networking knowledge (DNS, DHCP, VPN). Full clean driving licence for potential future site visits. Clear documentation and excellent communication with technical and non-technical audiences. Why You'll Love It Here Varied work across UK and German operations. A supportive team culture focused on collaboration and continuous improvement. Opportunities to develop your skills (training and certifications encouraged) and career progression opportunities including a move into management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work / life balance. If you're ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we'd love to hear from you. Apply now and take the next step in your IT support career.
