Pertemps Black Country Perms

We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system. The main duties will be: Manage and update customer information using the in-house system Ensure data accuracy and accessibility. Process sales orders, quotations and be the point of contact for customers Provide exceptional customer service by responding promptly to client inquiries via email, telephone Customer order updates and development including customer feedback Working with the external sales team and providing support Raising purchase orders and liaison with suppliers Ensure timely completion of all administrative duties while adhering to organisational policies. Other duties that may arise within the customer service team including sickness and holiday cover. Person Specification You should be computer literate and happy using new systems. Experience dealing with customers and providing quotations Dealing with customer complaints and problem solving Able to work on your own initiative as well as part of a team Self-motivated, confident and focused Professional, courteous and a team player Strong organisational skills with the ability to prioritise tasks efficiently. Excellent communication skills in English, both written and verbal. Proven experience in sales administration or a similar administrative role. Exceptional time management skills to handle multiple tasks simultaneously. Customer service orientation with a professional attitude towards clients and colleagues. In return the company will provide the following benefits : Canteen Company pension Free parking On-site parking

Customer Service Coordinator Aldridge£27,000 - £31,000 DOE Permanent Full Time Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience? We're recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator. This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution. What you'll be doing: Managing customer enquiries across phone, email, and digital channels Processing customer orders accurately and efficiently Chasing deliveries, managing lead times, and resolving order-related queries Handling complaints, returns, credits, and escalations professionally Supporting online customer order platforms and digital sales channels Liaising with internal teams including operations, logistics, and customer support Helping improve service processes and customer experience standards What we're looking for: Previous customer service experience within a fast-paced environment Strong order processing, customer coordination, or customer support experience Excellent communication skills with a confident and professional approach A proactive, solutions-focused mindset with the ability to manage customer issues through to resolution Strong organisational skills and attention to detail Exposure to online ordering systems / digital customer platforms would be advantageous Experience supporting both business and consumer customers would be beneficial Previous experience mentoring or supporting colleagues is welcomed but not essential

Hire Controller West Bromwich Salary - Up to £33,000 per annum Our client is a well-established and growing plant hire business, supplying a modern fleet of plant machinery for both self-drive and operated hire across the UK. The Role As a Hire Controller, you will be responsible for coordinating plant and equipment hires, handling customer enquiries, preparing quotations, and arranging deliveries and collections. Key Responsibilities Manage incoming hire enquiries by phone and email Prepare quotations and process hire orders Coordinate deliveries and collections Schedule equipment to maximise fleet utilisation Maintain accurate hire records and documentation Liaise with customers, drivers, and suppliers Resolve customer queries professionally Skills and Experience Required Minimum 3 years' experience in a Hire Controller or similar role Previous experience within plant hire, tool hire, or a related industry Excellent communication and customer service skills Strong organisational and time management abilities Good IT skills and experience using scheduling systems Knowledge of plant machinery is advantageous Working Hours Monday to Friday, 7:30am to 5:00pm (including a 1-hour lunch break and two 15-minute breaks). Holiday Entitlement20 days annual leave plus bank holidays, with 3 days reserved for the Christmas shutdown. Benefits Competitive salary up to £33,000 depending on experience Supportive team environment Opportunity to develop within a growing business If you have experience within plant hire and are looking for a new opportunity, we would love to hear from you.

IT & Business Systems Manager Wolverhampton 35,000 - 45,000 DOE 8am-5pm Monday to Friday, On-Site Are you the person everyone turns to when the systems go down, a user can't log in, or the ERP system decides it doesn't want to cooperate? We're recruiting on behalf of a successful and growing business for an IT & Business Systems Manager. This is an excellent opportunity for someone who enjoys variety, autonomy and being the go-to IT person within an SME environment. This is a hands-on role where you'll take ownership of the company's IT infrastructure, support users across the business and ensure critical systems continue to operate efficiently as the organisation grows. What you'll be doing Acting as the primary IT contact for the business Supporting and maintaining the company's ERP system (Orderwise) Troubleshooting hardware, software, network and Windows-related issues Managing Microsoft 365, user accounts and permissions Supporting approximately 20 office-based users Identifying opportunities to improve systems, processes and efficiencies Ensuring IT systems remain secure, reliable and fit for purpose Assisting with business systems upgrades, implementations and ongoing improvements What we're looking for Previous experience managing or taking ownership of IT within an SME environment Strong Microsoft 365 administration experience Good understanding of Windows operating systems, networking and general IT infrastructure Experience supporting ERP or business management systems Ability to troubleshoot issues independently and manage multiple priorities Excellent communication skills with a proactive and customer-focused approach Desirable Experience with Orderwise ERP Experience supporting ERP platforms such as SAP, Oracle, Dynamics, Sage or similar systems Knowledge of IT security best practices and business continuity planning

Our client in Wednesbury is looking for an Interim HR Manager; you will play a pivotal role in shaping the future of the business and supporting continued growth. The team provides a specialist recruitment service dedicated to attracting, engaging and retaining top talent. Role Responsibilities Set and manage departmental objectives. Provide strong leadership to managers and direct reports, maintaining high standards of performance and accountability. Maintain focus on priorities during periods of challenge or change, ensuring deadlines and targets are achieved. Address performance issues professionally, sensitively and constructively when required. Build and maintain positive working relationships with key stakeholders, actively seeking feedback and encouraging collaboration. Foster an environment where new ideas are welcomed, supporting innovation and continuous improvement across teams and functions. Act as an ambassador for the organisation's mission and values, helping employees understand how their contribution supports business success and strategic objectives. Oversee recruitment activities that attract and retain high-quality talent. Support payroll activities, ensuring accuracy and adherence to deadlines. Administer and actively promote employee benefits, maintaining excellent communication with both employees and external providers. Monitor, analyse and report on HR KPIs, providing insights and recommendations to support business decision-making. Provide expert HR advice and guidance to managers across all areas of HR, ensuring compliance with UK employment legislation and company policies while delivering practical, business-focused solutions. Design and deliver engaging management development and HR training programmes aligned with organisational needs and business objectives. Support the continuous improvement of recruitment processes, ensuring a professional, responsive and effective service. Manage all incoming HR communications. Build strong interdepartmental relationships through regular engagement with department leaders and attendance at team meetings. Support business improvement initiatives, projects and organisational change programmes as required. Undertake additional duties consistent with the scope and responsibilities of the role. Requirements for the role HR Management experience & CIPD Level 5 qualified HR generalist and employee relations knowledge Knowledge of UK employment legislation and HR best practice. Able to build strong working relationships at all levels. Exceptional organisational skills with strong attention to detail. Experience supporting organisational growth, transformation and change initiatives Must have Commercial awareness and business acumen. Strong problem-solving and decision-making capabilities. Coaching and influencing skills. Confidentiality and discretion.