Henry Schein One
Gillingham, Kent
hackajob is collaborating with Henry Schein One to connect them with exceptional professionals for this role. About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)
hackajob is collaborating with Henry Schein One to connect them with exceptional professionals for this role. About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas. Clinical ; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. Your Impact As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention). What You'll do Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Experience on a support desk and managing teams through change Ability to collaborate and coordinate work with multiple departments and stakeholders Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas Credible, confident and articulate, with excellent communication and presentation skills Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion Excellent independent decision making, analysis and problem-solving skills Highly developed interpersonal and relationship skills Excellent verbal and written communication skills Solid experience in coaching, developing and motivating staff Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks. We look forward to hearing from you :)
Henry Schein One
hackajob is collaborating with Henry Schein One to connect them with exceptional professionals for this role. About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas. Clinical; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Product Development Culture We are problem solvers, not ticket takers. We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in iterative 6-week cycles, addressing user needs and enabling technical innovation - balancing technical debt, bugs, and team growth. We are a continuous delivery focused group, shipping changes to production 200+ times per month. At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next Our Tech & Tools Cloud, Platform, Monitoring: AWS; Redshift Serverless, ECS, DynamoDB, RDS Postgres ECS, Linux, Ansible, Packer New Relic, Insight Hub, Bugsnag Product Development: Ruby, Ruby on Rails, Ember.js, JavaScript NodeJS, TypeScript, Angular, TailwindCSS, Playwright, Rspec .NET 7, Blazor WebAssembly Puma, Sidekiq, PostgreSQL, Redis, GitHub Actions AI Tooling: Cursor, GitHub CoPilot, Amazon; SageMaker, Transcribe, Bedrock Your Impact You'll shape the team's technical excellence by driving sound architectural decisions, raising engineering standards, and ensuring our systems are resilient, scalable, and easy to evolve. Your influence will streamline development workflows, reduce friction, and create an environment where engineers can move quickly without compromising quality. You'll strengthen our operational readiness by improving incident playbooks, observability, and team preparedness. Through clear communication and structured planning, you'll enable predictable delivery, better alignment with stakeholders, and a culture of continuous improvement. Your leadership will directly improve reliability, developer experience, and long-term product stability. What You'll Do You will lead a team of around 4-6 software engineers, balancing hands-on technical leadership (about 40%, including coding and technical decisions) with people management, planning, and delivery execution. Working effectively with product managers, other engineers and business stakeholders on projects. Guide the team toward pragmatic architectural choices that balance scalability, security, cost, and simplicity. Establish and reinforce coding standards, patterns, and best practices through thoughtful code reviews and documentation. Identify workflow bottlenecks and drive improvements to tooling, automation, local environments, and CI/CD pipelines. Maintain clear, actionable incident playbooks and improve monitoring and alerting to reduce noise and increase confidence. Break down work into well scoped increments and support predictable delivery through strong planning and risk management. Champion reliability by ensuring services meet SLOs, have meaningful observability, and undergo effective post incident improvement. Automate manual or repetitive processes to increase engineering efficiency and reduce operational toil. Communicate technical decisions, risks, and trade-offs clearly to Product and cross functional partners. Ensure engineering governance controls, testing requirements, and stage gates are consistently followed. You will work in an AWS infrastructure stack, with access to the advantages of Henry Schein One's close AWS partnership. As a people leader you will: Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Strong experience in a software engineering team leadership role. Experience of working in a shared responsibility leadership environment (Engineering, Product, Design and Data), taking strong accountability for your discipline area. Full Stack / Backend: Background in highly scalable systems, preferably built in Ruby on Rails. Front End: Strong background in developing business system web applications, preferably with some experience of Ember. Building systems in the cloud, ideally on on the AWS stack. (Preferred) Experience of leveraging AI and LLM tooling and developing AI-powered customer-facing features. Ability to use data and anecdotal evidence to drive change. Ability to pivot as priorities and needs change without losing sight of long-term strategy. A curious mind: You want to explore the unknown and brave enough to disrupt your own ways of working, and able to bring that to you teams. Relentless focus on business and customer impact over raw technical output with an ability to thrive in a fast-paced environment. Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. Everything is on Zoom and we aim to get you through our process in about 2 weeks. Intro call with a member of our Talent Team 1st stage interview with the hiring manager 2nd stage technical (Engineering) or case study (Product/Design) interview Senior level roles typically involve a 3rd stage with our leadership team We look forward to hearing from you :)
hackajob is collaborating with Henry Schein One to connect them with exceptional professionals for this role. About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We're innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best Places to Work' companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone. What We Do Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas. Clinical; AI powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds. Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging. Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms. Product Development Culture We are problem solvers, not ticket takers. We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in iterative 6-week cycles, addressing user needs and enabling technical innovation - balancing technical debt, bugs, and team growth. We are a continuous delivery focused group, shipping changes to production 200+ times per month. At our core is the customer. Every solution we deliver is crafted with customer success in mind, building relationships that go beyond transactions and ensuring that as team members, we all prioritise customer success in every aspect of our work. We build software that delivers value for our users and resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next Our Tech & Tools Cloud, Platform, Monitoring: AWS; Redshift Serverless, ECS, DynamoDB, RDS Postgres ECS, Linux, Ansible, Packer New Relic, Insight Hub, Bugsnag Product Development: Ruby, Ruby on Rails, Ember.js, JavaScript NodeJS, TypeScript, Angular, TailwindCSS, Playwright, Rspec .NET 7, Blazor WebAssembly Puma, Sidekiq, PostgreSQL, Redis, GitHub Actions AI Tooling: Cursor, GitHub CoPilot, Amazon; SageMaker, Transcribe, Bedrock Your Impact You'll shape the team's technical excellence by driving sound architectural decisions, raising engineering standards, and ensuring our systems are resilient, scalable, and easy to evolve. Your influence will streamline development workflows, reduce friction, and create an environment where engineers can move quickly without compromising quality. You'll strengthen our operational readiness by improving incident playbooks, observability, and team preparedness. Through clear communication and structured planning, you'll enable predictable delivery, better alignment with stakeholders, and a culture of continuous improvement. Your leadership will directly improve reliability, developer experience, and long-term product stability. What You'll Do You will lead a team of around 4-6 software engineers, balancing hands-on technical leadership (about 40%, including coding and technical decisions) with people management, planning, and delivery execution. Working effectively with product managers, other engineers and business stakeholders on projects. Guide the team toward pragmatic architectural choices that balance scalability, security, cost, and simplicity. Establish and reinforce coding standards, patterns, and best practices through thoughtful code reviews and documentation. Identify workflow bottlenecks and drive improvements to tooling, automation, local environments, and CI/CD pipelines. Maintain clear, actionable incident playbooks and improve monitoring and alerting to reduce noise and increase confidence. Break down work into well scoped increments and support predictable delivery through strong planning and risk management. Champion reliability by ensuring services meet SLOs, have meaningful observability, and undergo effective post incident improvement. Automate manual or repetitive processes to increase engineering efficiency and reduce operational toil. Communicate technical decisions, risks, and trade-offs clearly to Product and cross functional partners. Ensure engineering governance controls, testing requirements, and stage gates are consistently followed. You will work in an AWS infrastructure stack, with access to the advantages of Henry Schein One's close AWS partnership. As a people leader you will: Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs Coach team members in best practices, fostering a culture of continuous development Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability Maintain a trusting, collaborative environment, enabling the team to thrive Lead the recruitment efforts for your team, identifying and hiring top talent Promote an inclusive and diverse culture, in line with the Henry Schein One values What You'll Bring With You Strong experience in a software engineering team leadership role. Experience of working in a shared responsibility leadership environment (Engineering, Product, Design and Data), taking strong accountability for your discipline area. Full Stack / Backend: Background in highly scalable systems, preferably built in Ruby on Rails. Front End: Strong background in developing business system web applications, preferably with some experience of Ember. Building systems in the cloud, ideally on on the AWS stack. (Preferred) Experience of leveraging AI and LLM tooling and developing AI-powered customer-facing features. Ability to use data and anecdotal evidence to drive change. Ability to pivot as priorities and needs change without losing sight of long-term strategy. A curious mind: You want to explore the unknown and brave enough to disrupt your own ways of working, and able to bring that to you teams. Relentless focus on business and customer impact over raw technical output with an ability to thrive in a fast-paced environment. Diversity Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We're making a difference every day and you can too. Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity & Inclusion Caring Corporate Citizenship Shared Success Career Ethics Recognise Creativity & Encourage it People are our Greatest Asset Our Hiring Process We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. Everything is on Zoom and we aim to get you through our process in about 2 weeks. Intro call with a member of our Talent Team 1st stage interview with the hiring manager 2nd stage technical (Engineering) or case study (Product/Design) interview Senior level roles typically involve a 3rd stage with our leadership team We look forward to hearing from you :)