Individual Giving & Supporter Experience Officer Salary : £28,500 per annum to £310000 per annum depending on experience. Contract: Permanent Hours: Full Time, 37 Hours Per Week (30 hours will be considered) Location: Hatfield / Hybrid About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures. About the Role We re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income. This is a brilliant opportunity to shape how we connect with supporters building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire. The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working. The Difference You ll Make In this role, you ll help transform compassion into action developing engaging ways for people to support our work and feel connected to the difference they make. You ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired. Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness. What You ll Be Doing You ll have a varied and creative role, including: Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels Creating and improving supporter journeys to enhance engagement and long-term support Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity Monitoring performance, reporting on income and identifying opportunities for growth Supporting the delivery of seasonal campaigns and fundraising appeals Collaborating with colleagues to ensure consistent messaging and impactful storytelling Working with digital colleagues to maximise online engagement Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid) Supporting wider fundraising activity and contributing ideas for continuous improvement What We re Looking For We re keen to hear from people who are: Passionate about making a difference and motivated to support a meaningful cause Skilled at building relationships and engaging people from diverse backgrounds Creative and confident communicators, both written and verbal Comfortable using data and insight to inform decisions and improve outcomes Organised and able to manage multiple priorities and deadlines Positive, proactive and solutions-focused, with a can do attitude Committed to inclusive, respectful and ethical practice You ll also bring: Experience or understanding of fundraising, supporter engagement or communications Experience using a CRM system and digital tools (e.g. Mailchimp) Strong IT skills (Word, Excel, Outlook and reporting tools) Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential we welcome transferable skills and a willingness to learn. What We Offer We value our people and want you to feel supported and appreciated. We offer: A collaborative, knowledgeable and supportive team environment 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off to celebrate your birthday Holiday purchase scheme and hybrid working opportunities Mileage reimbursement for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondments Long service awards, refer-a-friend scheme and monthly staff rewards How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 19th June 2026 Interviews planned for 30th June and 1st July 2026 If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
May 22, 2026
Full time
Individual Giving & Supporter Experience Officer Salary : £28,500 per annum to £310000 per annum depending on experience. Contract: Permanent Hours: Full Time, 37 Hours Per Week (30 hours will be considered) Location: Hatfield / Hybrid About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures. About the Role We re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income. This is a brilliant opportunity to shape how we connect with supporters building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire. The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working. The Difference You ll Make In this role, you ll help transform compassion into action developing engaging ways for people to support our work and feel connected to the difference they make. You ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired. Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness. What You ll Be Doing You ll have a varied and creative role, including: Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels Creating and improving supporter journeys to enhance engagement and long-term support Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity Monitoring performance, reporting on income and identifying opportunities for growth Supporting the delivery of seasonal campaigns and fundraising appeals Collaborating with colleagues to ensure consistent messaging and impactful storytelling Working with digital colleagues to maximise online engagement Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid) Supporting wider fundraising activity and contributing ideas for continuous improvement What We re Looking For We re keen to hear from people who are: Passionate about making a difference and motivated to support a meaningful cause Skilled at building relationships and engaging people from diverse backgrounds Creative and confident communicators, both written and verbal Comfortable using data and insight to inform decisions and improve outcomes Organised and able to manage multiple priorities and deadlines Positive, proactive and solutions-focused, with a can do attitude Committed to inclusive, respectful and ethical practice You ll also bring: Experience or understanding of fundraising, supporter engagement or communications Experience using a CRM system and digital tools (e.g. Mailchimp) Strong IT skills (Word, Excel, Outlook and reporting tools) Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential we welcome transferable skills and a willingness to learn. What We Offer We value our people and want you to feel supported and appreciated. We offer: A collaborative, knowledgeable and supportive team environment 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off to celebrate your birthday Holiday purchase scheme and hybrid working opportunities Mileage reimbursement for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondments Long service awards, refer-a-friend scheme and monthly staff rewards How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 19th June 2026 Interviews planned for 30th June and 1st July 2026 If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
Accommodation Support Worker (Future Roots 2 Project) Salary Banding : £28,893 per annum with potential to progress through salary band. Plus additional payment for overnight shifts on occasion. (£85 per night shift required / £50 per on call shift) Contract : Permanent Hours : Full Time, 37 Hours Per Week Location : Hatfield, Hertfordshire, but will include travel across hertfordshire and cover of future roots 1 in WGC when required - Candidates must have a full driving license and use of own vehicle for business purposes. Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We are a professional, compassionate and collaborative organisation, committed to helping young people build safe, independent futures. About the service Future Roots Hatfield provides supported accommodation for six young people . The service focuses on developing the practical, emotional and life skills needed for independent living, within a safe, respectful and homely environment. We re looking for a Supported Accommodation Worker to support residents on their journey towards independence. The role requires flexibility to meet the needs of the house, which may include changes to working patterns and very occasional paid sleep-in shifts . Future Roots Hatfield is a welcoming, supported home for up to six young people. We focus on helping them build the practical skills, confidence and resilience they need to live independently. Our approach is simple: create a safe, respectful and homely environment where every young person feels valued, supported and able to grow. About the Role We re looking for a Supported Accommodation Worker to join our team and play a key role in helping young people move towards independence. This is a flexible role that adapts to the needs of the home, including occasional changes to working patterns and very occasional paid sleep-in shifts. The Difference You ll Make In this role, you ll help create a positive and empowering space where young people feel encouraged to take ownership of their lives and futures. You ll support them to develop life skills, build confidence and navigate challenges while ensuring the home remains safe, respectful and supportive for everyone. The young people we work with are resilient and inspiring, but may face complex challenges. We re looking for someone who brings patience, empathy and curiosity, and who can support them through difficult moments with encouragement and consistency. What You ll Be Doing You ll have a varied and meaningful role, including: Managing a diverse caseload with different needs and priorities Building trusting, professional relationships with young people Delivering 1:1 and group sessions focused on independent living skills, such as: Understanding rights and responsibilities Setting boundaries and making decisions Health and wellbeing Education, employment and volunteering Budgeting, rent and managing money Everyday practical living skills Supporting the screening and interview process for new residents Facilitating group activities and workshops Responding to breaches of house rules in line with policies Identifying and managing risk, including safeguarding concerns Working collaboratively with colleagues to provide consistent support Liaising with external agencies and partners Keeping accurate and timely records Taking part in the on-call rota (after probation) Supporting occasional paid sleep-in shifts What We re Looking For We re keen to hear from people who are: Compassionate, resilient and motivated to make a difference Skilled at building relationships and setting healthy boundaries Confident communicators with strong interpersonal skills Organised, reliable and able to manage competing priorities Knowledgeable about safeguarding, confidentiality and professional boundaries Flexible and responsive to changing needs You ll also need: A full UK driving licence and access to a vehicle for work An understanding of the challenges faced by young people experiencing homelessness Experience in supported accommodation or the voluntary sector is helpful, but not essential we value attitude, values and potential just as much. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel supported, valued and able to thrive. We offer: A friendly, experienced and supportive team 25 days annual leave + bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme Hybrid working opportunities Refer-a-friend scheme Discretionary sick pay (subject to eligibility) Paid mileage for work travel Long service awards Blue Light Card discounts Pension and Group Life Insurance Health Cash Plan & Employee Assistance Programme Ongoing training, development and career opportunities Monthly staff perks and prize draws Whole-organisation events and celebrations Full JD available and a day in the life video will be availbale to view via our website and social media platforms If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you! Application and Interview Process How to Apply To apply, please visit our website and complete the online application by submitting: Your CV A covering letter or short video showcasing your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 10th June 2026 (Shortlisted candidates will be invited to a further Personal interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively promote equality of opportunity and welcome applications from people of all backgrounds, identities and experiences. We will always challenge discrimination and strive to build an inclusive culture where everyone can thrive. Our Promise to You We will handle your personal information with the utmost care and integrity. Your details will never be shared without your knowledge and consent.
May 22, 2026
Full time
Accommodation Support Worker (Future Roots 2 Project) Salary Banding : £28,893 per annum with potential to progress through salary band. Plus additional payment for overnight shifts on occasion. (£85 per night shift required / £50 per on call shift) Contract : Permanent Hours : Full Time, 37 Hours Per Week Location : Hatfield, Hertfordshire, but will include travel across hertfordshire and cover of future roots 1 in WGC when required - Candidates must have a full driving license and use of own vehicle for business purposes. Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We are a professional, compassionate and collaborative organisation, committed to helping young people build safe, independent futures. About the service Future Roots Hatfield provides supported accommodation for six young people . The service focuses on developing the practical, emotional and life skills needed for independent living, within a safe, respectful and homely environment. We re looking for a Supported Accommodation Worker to support residents on their journey towards independence. The role requires flexibility to meet the needs of the house, which may include changes to working patterns and very occasional paid sleep-in shifts . Future Roots Hatfield is a welcoming, supported home for up to six young people. We focus on helping them build the practical skills, confidence and resilience they need to live independently. Our approach is simple: create a safe, respectful and homely environment where every young person feels valued, supported and able to grow. About the Role We re looking for a Supported Accommodation Worker to join our team and play a key role in helping young people move towards independence. This is a flexible role that adapts to the needs of the home, including occasional changes to working patterns and very occasional paid sleep-in shifts. The Difference You ll Make In this role, you ll help create a positive and empowering space where young people feel encouraged to take ownership of their lives and futures. You ll support them to develop life skills, build confidence and navigate challenges while ensuring the home remains safe, respectful and supportive for everyone. The young people we work with are resilient and inspiring, but may face complex challenges. We re looking for someone who brings patience, empathy and curiosity, and who can support them through difficult moments with encouragement and consistency. What You ll Be Doing You ll have a varied and meaningful role, including: Managing a diverse caseload with different needs and priorities Building trusting, professional relationships with young people Delivering 1:1 and group sessions focused on independent living skills, such as: Understanding rights and responsibilities Setting boundaries and making decisions Health and wellbeing Education, employment and volunteering Budgeting, rent and managing money Everyday practical living skills Supporting the screening and interview process for new residents Facilitating group activities and workshops Responding to breaches of house rules in line with policies Identifying and managing risk, including safeguarding concerns Working collaboratively with colleagues to provide consistent support Liaising with external agencies and partners Keeping accurate and timely records Taking part in the on-call rota (after probation) Supporting occasional paid sleep-in shifts What We re Looking For We re keen to hear from people who are: Compassionate, resilient and motivated to make a difference Skilled at building relationships and setting healthy boundaries Confident communicators with strong interpersonal skills Organised, reliable and able to manage competing priorities Knowledgeable about safeguarding, confidentiality and professional boundaries Flexible and responsive to changing needs You ll also need: A full UK driving licence and access to a vehicle for work An understanding of the challenges faced by young people experiencing homelessness Experience in supported accommodation or the voluntary sector is helpful, but not essential we value attitude, values and potential just as much. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel supported, valued and able to thrive. We offer: A friendly, experienced and supportive team 25 days annual leave + bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme Hybrid working opportunities Refer-a-friend scheme Discretionary sick pay (subject to eligibility) Paid mileage for work travel Long service awards Blue Light Card discounts Pension and Group Life Insurance Health Cash Plan & Employee Assistance Programme Ongoing training, development and career opportunities Monthly staff perks and prize draws Whole-organisation events and celebrations Full JD available and a day in the life video will be availbale to view via our website and social media platforms If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you! Application and Interview Process How to Apply To apply, please visit our website and complete the online application by submitting: Your CV A covering letter or short video showcasing your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 10th June 2026 (Shortlisted candidates will be invited to a further Personal interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively promote equality of opportunity and welcome applications from people of all backgrounds, identities and experiences. We will always challenge discrimination and strive to build an inclusive culture where everyone can thrive. Our Promise to You We will handle your personal information with the utmost care and integrity. Your details will never be shared without your knowledge and consent.
Outreach Housing Support Worker Salary Banding: £28,893.00 per annum with potential to progress through salary band. Contract: 12 month Fixed Term contract Hours: Full Time, 37 Hours Per Week Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures. About the Role We re looking for an Outreach Housing Support Worker to join our team and provide high quality housing advice and support to young people aged . This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness. The Difference You ll Make In this role, you ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward particularly during times of crisis. You ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement. The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence. What You ll Be Doing You ll have a varied and rewarding role, including: Delivering high-quality housing advice and guidance to young people aged Supporting individuals to understand their housing rights, options and responsibilities Building trusting, professional relationships to encourage engagement and positive outcomes Working with colleagues and external partners to prevent homelessness and coordinate support Managing a varied caseload with competing priorities and timescales Identifying and responding to risk, including safeguarding concerns Supporting young people through crisis situations and helping them plan next steps Maintaining accurate, timely records and case notes Promoting independence, resilience and informed decision-making What We re Looking For We re keen to hear from people who are: Passionate about supporting individuals with diverse and complex needs Committed to providing inclusive, compassionate and person-centred support Knowledgeable about the challenges facing young people experiencing homelessness Skilled at building rapport, motivating others and maintaining professional boundaries Confident managing workloads and balancing competing priorities Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook) Clear on confidentiality, safeguarding and professional integrity Able to work independently and collaboratively within a team Flexible, adaptable and committed to ongoing learning You ll also need: A full, clean UK driving licence and access to your own vehicle Experience in the voluntary sector is helpful but not essential we value transferable skills, lived values and a willingness to learn. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel valued, supported and able to thrive. We offer: A supportive, knowledgeable and collaborative team 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme and hybrid working opportunities Mileage paid for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondment opportunities Long service awards, refer-a-friend scheme and monthly staff draws How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 10th May 2026 (Shortlisted candidates will be invited to a further interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
May 19, 2026
Full time
Outreach Housing Support Worker Salary Banding: £28,893.00 per annum with potential to progress through salary band. Contract: 12 month Fixed Term contract Hours: Full Time, 37 Hours Per Week Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes About us Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998. We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures. About the Role We re looking for an Outreach Housing Support Worker to join our team and provide high quality housing advice and support to young people aged . This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness. The Difference You ll Make In this role, you ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward particularly during times of crisis. You ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement. The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence. What You ll Be Doing You ll have a varied and rewarding role, including: Delivering high-quality housing advice and guidance to young people aged Supporting individuals to understand their housing rights, options and responsibilities Building trusting, professional relationships to encourage engagement and positive outcomes Working with colleagues and external partners to prevent homelessness and coordinate support Managing a varied caseload with competing priorities and timescales Identifying and responding to risk, including safeguarding concerns Supporting young people through crisis situations and helping them plan next steps Maintaining accurate, timely records and case notes Promoting independence, resilience and informed decision-making What We re Looking For We re keen to hear from people who are: Passionate about supporting individuals with diverse and complex needs Committed to providing inclusive, compassionate and person-centred support Knowledgeable about the challenges facing young people experiencing homelessness Skilled at building rapport, motivating others and maintaining professional boundaries Confident managing workloads and balancing competing priorities Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook) Clear on confidentiality, safeguarding and professional integrity Able to work independently and collaboratively within a team Flexible, adaptable and committed to ongoing learning You ll also need: A full, clean UK driving licence and access to your own vehicle Experience in the voluntary sector is helpful but not essential we value transferable skills, lived values and a willingness to learn. This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form. What We Offer We want you to feel valued, supported and able to thrive. We offer: A supportive, knowledgeable and collaborative team 25 days annual leave plus bank holidays (rising to 28 with service) An extra day off for your birthday Holiday purchase scheme and hybrid working opportunities Mileage paid for work-related travel Pension scheme and Group Life Insurance BHSF Health Cash Plan and Employee Assistance Programme Blue Light Card discounts Company sick pay (subject to eligibility) Ongoing training and development, including secondment opportunities Long service awards, refer-a-friend scheme and monthly staff draws How to Apply To apply, please visit our website and submit: Your CV A covering letter or short video highlighting your skills and experience Closing date: 4th June 2026 Recruitment afternoon: 10th May 2026 (Shortlisted candidates will be invited to a further interview stage) If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you. Our Commitment to Inclusion We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms. Our Promise to You We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
