Outreach Housing Support Worker

Outreach Housing Support Worker
Salary Banding: £28,893.00 per annum with potential to progress through salary band.
Contract: 12 month Fixed Term contract
Hours: Full Time, 37 Hours Per Week
Location: Hatfield / Hybrid / Hertfordshire travel - Candidates must have a full driving license and use of own vehicle for business purposes

About us

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build safer, more stable futures.

About the Role

We re looking for an Outreach Housing Support Worker to join our team and provide high quality housing advice and support to young people aged .

This is a flexible role that responds to the needs of young people in the community, helping them navigate housing challenges and avoid or move on from homelessness.

The Difference You ll Make

In this role, you ll deliver tailored housing advice that helps young people understand their realistic options and take positive steps forward particularly during times of crisis.

You ll play a key role in preventing both first-time and repeat homelessness by building strong relationships and supporting meaningful engagement.

The young people we work with are resilient and inspiring, but may face complex barriers with limited support. We re looking for someone who brings empathy, patience and determination, and who is committed to helping others grow in confidence and independence.

What You ll Be Doing

You ll have a varied and rewarding role, including:

• Delivering high-quality housing advice and guidance to young people aged
• Supporting individuals to understand their housing rights, options and responsibilities
• Building trusting, professional relationships to encourage engagement and positive outcomes
• Working with colleagues and external partners to prevent homelessness and coordinate support
• Managing a varied caseload with competing priorities and timescales
• Identifying and responding to risk, including safeguarding concerns
• Supporting young people through crisis situations and helping them plan next steps
• Maintaining accurate, timely records and case notes
• Promoting independence, resilience and informed decision-making

What We re Looking For

We re keen to hear from people who are:

• Passionate about supporting individuals with diverse and complex needs
• Committed to providing inclusive, compassionate and person-centred support
• Knowledgeable about the challenges facing young people experiencing homelessness
• Skilled at building rapport, motivating others and maintaining professional boundaries
• Confident managing workloads and balancing competing priorities
• Well organised, with strong administration and IT skills (Word, Excel, Teams, Outlook)
• Clear on confidentiality, safeguarding and professional integrity
• Able to work independently and collaboratively within a team
• Flexible, adaptable and committed to ongoing learning

You ll also need:

• A full, clean UK driving licence and access to your own vehicle

Experience in the voluntary sector is helpful but not essential we value transferable skills, lived values and a willingness to learn.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless pre-employment checks. Please note that additional information referring to the DBS is in the guidance notes to the application form.

What We Offer

We want you to feel valued, supported and able to thrive. We offer:

• A supportive, knowledgeable and collaborative team
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off for your birthday
• Holiday purchase scheme and hybrid working opportunities
• Mileage paid for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondment opportunities
• Long service awards, refer-a-friend scheme and monthly staff draws

How to Apply

To apply, please visit our website and submit:

• Your CV
• A covering letter or short video highlighting your skills and experience

Closing date: 4th June 2026
Recruitment afternoon: 11th May 2026
(Shortlisted candidates will be invited to a further interview stage)

If you need any reasonable adjustments during the application or interview process, please let us know we re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, identities and experiences, and actively challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.