Ivy Rock Partners

JIRA Developer/JSM Consultant Rate: £450 per day IR35: Outside IR35 Location: Fully Remote Contract: Initial 3-6 months Payment: Monthly We are looking for an experienced JIRA Developer/JIRA Service Management (JSM) Consultant to support the development, configuration and optimisation of a JSM environment. This is more than a standard JIRA administration role. We need someone who can take ownership of requirements, engage stakeholders, design solutions and deliver them through to implementation. A key focus of the role will be developing external-facing JSM portals. Key Responsibilities Develop and configure JIRA Service Management (JSM) solutions. Design and manage workflows, request types, queues and SLAs. Build and optimise JSM portals, including external-facing portals. Configure JSM automation and integrations. Work with stakeholders to understand requirements and business processes. Lead workshops and discovery sessions where required. Translate business requirements into practical JSM solutions. Manage testing, UAT and implementation. Produce technical and configuration documentation. Identify opportunities to improve automation, efficiency and user experience. Maintain a prioritised backlog and provide progress updates. Essential Experience Strong hands-on experience with JIRA Service Management/JSM. Experience as a JIRA Developer, JSM Consultant or similar. Experience designing and implementing external-facing JSM portals. Strong knowledge of JSM workflows, request types, queues and SLAs. JSM Automation experience. Experience with JSM permissions, access models and integrations. Strong stakeholder engagement and requirements-gathering skills. Experience running workshops and translating requirements into solutions. Ability to work independently and take ownership of delivery. Strong problem-solving and communication skills.

Cyber & Azure Specialist (Fully remote) Permanent - £35K-£37K - Fully remote (with occasional team meetups) Our Not-for-profit client have an upcoming requirement for a Cyber & Azure Specialist (Fully remote) to join on a permanent basis. The client in question is fully remote, and are looking for a capable Engineer with a background of working within Cyber Security, but also having exposure to M365 & Azure. Interviews will take place w/c 14th September with a view to starting shortly after Key responsibilities for the Cyber & Azure Specialist (Fully remote): Lead and continuously improve our cyber security posture Design and implement robust security controls, policies and frameworks Protect key platforms including Microsoft 365, Azure, SharePoint, and Intune Drive threat detection and response using tools such as Microsoft Sentinel, EDR/XDR Ensure compliance with standards like Cyber Essentials, NIST and regulatory requirements Oversee patch management, endpoint protection and identity/access controls (incl. MFA) Provide expert advice on cyber risk, infrastructure changes and new technology Use automation and innovation (PowerShell, Power Apps, AI/ML where appropriate) Monitor, report on and proactively mitigate risk across systems and data Collaborate with teams across Technology, Compliance and wider business areas Support projects and organisational change with a strong security-first mindset Key skills and experience for the Cyber & Azure Specialist (Fully remote) Expertise in Azure, Microsoft 365, SharePoint and Intune Strong knowledge of cyber tools and frameworks (SIEM, EDR, XDR, NIST, Cyber Essentials) Hands-on experience with PowerShell, Active Directory, networking and server management Ability to design and implement security controls and policies Experience managing incidents across the full life cycle: identify, detect, protect, respond, recover Clear communication skills - able to translate complex technical risks for non-technical audiences

ServiceNow Developer (CSM, UX) Initial 6-month contract - £450 per day (inside IR35) - Occasional travel to either Leeds or London, which will be expensed. Mostly remote. Due to the clients pay schedule, this role is paid in monthly instalments rather than weekly Our Public Sector client have an immediate requirement for a ServiceNow Developer (CSM, UX) to join on an initial 6-month basis. This role is mostly remote, other than occasional travel to their Leeds or London sites, but no specific office days are noted. The ServiceNow Developer (CSM, UX) will analyse technical development requirements and implement architectural changes and solutions (based on ServiceNow technologies) working closely with the QA resources to ensure quality. Key skills and experience for the ServiceNow Developer (CSM, UX): Proven extensive experience of ServiceNow as a platform Proven excellent understanding of ServiceNow capabilities Experience of development within UK public sector and/or regulatory environment Understanding of IT Service Management (ITSM) and Customer Service Management (CSM) Experience with ServiceNow configuration and customisation Delivered NowAssist capabilities within ITSM and CSM Strong understanding of Agile principles, values, and practices Excellent communication skills, with the ability to build strong relationships with team members and relevant stakeholders

IT Application Support Engineer Remote (occasional travel to Central London) £45,000 - £55,000 IT Application Support Engineer to deliver high-quality 2nd/3rd line support across our critical business applications. You'll ensure systems run smoothly, manage upgrades, and drive improvements that support international business growth. Key technologies you'll work with: Enterprise applications (ERP/CRM) and demonstrable knowledge of the full SDLC AWS and Oracle DB experience SQL databases & reporting tools (SSRS/Power BI or similar) System upgrades, patches & integrations (APIs, Middleware) Microsoft 365 & SharePoint ITIL-based service management and security best practices What you'll do: Provide expert application support and incident resolution Manage system changes, patches, and integrations Collaborate with business users, vendors, and IT teams to optimise systems Uphold data protection, information security, and compliance standards What we're looking for: Proven experience supporting enterprise applications and databases Strong troubleshooting, problem-solving, and communication skills Hands-on with reporting and data analysis tools Comfortable working remotely with occasional travel to London This is your chance to take ownership of a varied application landscape, making a real impact while enjoying a strong work life balance. Please send your CV in application for a confidential discussion and full job details.

Intranet Manager (6 Month FTC) Salary: £52,000 per annum Contract: 6 month fixed term contract Location: Hybrid - 2 days per week onsite in Waterloo A leading housing association is seeking an experienced Intranet Manager to take ownership of a key digital transformation project: the delivery of a brand-new Intranet on Workvivo. This is a high-impact role where you will lead the transition from the current platform, working closely with colleagues across the organisation to design and embed a system that is intuitive, engaging and sustainable. The recruitment process includes a two-stage interview, with first-round interviews scheduled for 7th/8th October and final interviews on 10th October . Key Responsibilities Lead the migration of content to Workvivo and SharePoint Design a user-focused structure and navigation to improve accessibility Establish governance, standards and training for long-term adoption Partner with stakeholders across a large, complex organisation to deliver an inclusive and trusted Intranet Use data and feedback to drive continuous improvements About You Strong track record of delivering Intranet projects in large, complex organisations Excellent technical knowledge of SharePoint, with experience in Workvivo highly desirable Skilled at stakeholder engagement and relationship management A confident communicator who can simplify complex information into clear, engaging content Self-motivated and able to thrive in a fast-paced environment Benefits 30 days' annual leave plus bank holidays Flexible benefits package including healthcare, dental and lifestyle discounts Life assurance (4x salary) Ongoing training and professional development Two additional paid volunteering days each year Up to 10% matched pension contribution