JIRA Developer/JSM Consultant

JIRA Developer/JSM Consultant

Rate: £450 per day
IR35: Outside IR35
Location: Fully Remote
Contract: Initial 3-6 months
Payment: Monthly

We are looking for an experienced JIRA Developer/JIRA Service Management (JSM) Consultant to support the development, configuration and optimisation of a JSM environment.

This is more than a standard JIRA administration role. We need someone who can take ownership of requirements, engage stakeholders, design solutions and deliver them through to implementation.

A key focus of the role will be developing external-facing JSM portals.

Key Responsibilities

• Develop and configure JIRA Service Management (JSM) solutions.
• Design and manage workflows, request types, queues and SLAs.
• Build and optimise JSM portals, including external-facing portals.
• Configure JSM automation and integrations.
• Work with stakeholders to understand requirements and business processes.
• Lead workshops and discovery sessions where required.
• Translate business requirements into practical JSM solutions.
• Manage testing, UAT and implementation.
• Produce technical and configuration documentation.
• Identify opportunities to improve automation, efficiency and user experience.
• Maintain a prioritised backlog and provide progress updates.

Essential Experience

• Strong hands-on experience with JIRA Service Management/JSM.
• Experience as a JIRA Developer, JSM Consultant or similar.
• Experience designing and implementing external-facing JSM portals.
• Strong knowledge of JSM workflows, request types, queues and SLAs.
• JSM Automation experience.
• Experience with JSM permissions, access models and integrations.
• Strong stakeholder engagement and requirements-gathering skills.
• Experience running workshops and translating requirements into solutions.
• Ability to work independently and take ownership of delivery.
• Strong problem-solving and communication skills.