Our client, a removals company is looking for a Relocation Administrator to join their office in Guildford. Your main task will be: Dealing with enquiries, sending details to the Branch or Agent network and referring to the procedures. Supporting the Branch and Agent network to ensure the smooth running of both enquiries and confirmed movements between the Account, the transferee, the department, the branches and agents. Ensuring that all the relevant paperwork is maintained on a day-to-day basis. Utilising and maintaining the database on a day-to-day basis. Following up Branches and Agents to ensure that a suitable update on enquiries is maintained. Producing invoices and ensuring the authorisation of invoices. Resolving insurance claims with efficiency and tact, according to Company Procedures. Updating and producing procedure sheets for all branches and the Account. To ensure compliance of oneself with the Health and Safety at Work etc. Act 1974. To ensure compliance of oneself with defined quality system policy and procedures in accordance with ISO 9002. Any other duties as may be reasonably requested by the Manager. Must have previous administration experience
Jul 08, 2026
Full time
Our client, a removals company is looking for a Relocation Administrator to join their office in Guildford. Your main task will be: Dealing with enquiries, sending details to the Branch or Agent network and referring to the procedures. Supporting the Branch and Agent network to ensure the smooth running of both enquiries and confirmed movements between the Account, the transferee, the department, the branches and agents. Ensuring that all the relevant paperwork is maintained on a day-to-day basis. Utilising and maintaining the database on a day-to-day basis. Following up Branches and Agents to ensure that a suitable update on enquiries is maintained. Producing invoices and ensuring the authorisation of invoices. Resolving insurance claims with efficiency and tact, according to Company Procedures. Updating and producing procedure sheets for all branches and the Account. To ensure compliance of oneself with the Health and Safety at Work etc. Act 1974. To ensure compliance of oneself with defined quality system policy and procedures in accordance with ISO 9002. Any other duties as may be reasonably requested by the Manager. Must have previous administration experience
Our client, a freight forwarder is looking for an Import Bookings/Operator to join their office in Dudley. Core Role Responsibilities Receive, process and manage multiple different customers incoming IMPORT bookings in agreed time frames to company standards / procedures and guidelines Sea and Air freight imports - including FCL / LCL and air freight - dealing with co loaders / KMB overseas agents to arrange. Liaise with co loaders and overseas agents to fulfil customer bookings covering the full range of requirements in terms of: Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients. Problem resolution including vessel delays / spotting potential issues / import ETA tracking /sourcing alternative options where required / Cross trade bookings Job tracking and customer communication throughout Sending customs clearance template to import clearing agent to complete clearance on KMB behalf prior to arrival in UK Booking UK deliveries with consolidators / shipping lines or merchant hauliers Closing the job when completed to customer satisfaction Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company Requirements : The successful candidate must have previous experience in the FREIGHT FORWARDING Sector for minimum 2 years. They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment. Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies. Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone. Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.
Jul 03, 2026
Full time
Our client, a freight forwarder is looking for an Import Bookings/Operator to join their office in Dudley. Core Role Responsibilities Receive, process and manage multiple different customers incoming IMPORT bookings in agreed time frames to company standards / procedures and guidelines Sea and Air freight imports - including FCL / LCL and air freight - dealing with co loaders / KMB overseas agents to arrange. Liaise with co loaders and overseas agents to fulfil customer bookings covering the full range of requirements in terms of: Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients. Problem resolution including vessel delays / spotting potential issues / import ETA tracking /sourcing alternative options where required / Cross trade bookings Job tracking and customer communication throughout Sending customs clearance template to import clearing agent to complete clearance on KMB behalf prior to arrival in UK Booking UK deliveries with consolidators / shipping lines or merchant hauliers Closing the job when completed to customer satisfaction Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company Requirements : The successful candidate must have previous experience in the FREIGHT FORWARDING Sector for minimum 2 years. They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment. Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies. Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone. Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.
