Import Bookings Operator

Our client, a freight forwarder is looking for an Import Bookings/Operator to join their office in Dudley.

Core Role Responsibilities

• Receive, process and manage multiple different customers incoming IMPORT bookings in agreed time frames to company standards / procedures and guidelines
• Sea and Air freight imports - including FCL / LCL and air freight - dealing with co loaders / KMB overseas agents to arrange.
• Liaise with co loaders and overseas agents to fulfil customer bookings covering the full range of requirements in terms of:
• Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients.
• Problem resolution including vessel delays / spotting potential issues / import ETA tracking /sourcing alternative options where required / Cross trade bookings
• Job tracking and customer communication throughout
• Sending customs clearance template to import clearing agent to complete clearance on KMB behalf prior to arrival in UK
• Booking UK deliveries with consolidators / shipping lines or merchant hauliers
• Closing the job when completed to customer satisfaction
• Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company

Requirements :

• The successful candidate must have previous experience in the FREIGHT FORWARDING Sector for minimum 2 years.
• They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment.
• Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies.
• Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone.
• Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.