IT Support Technician Location: Ringwood, Hampshire + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
Aug 15, 2026
Full time
IT Support Technician Location: Ringwood, Hampshire + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA s and KPI s to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Aug 15, 2026
Full time
IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA s and KPI s to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Project Manager The Role This is an exciting opportunity to join as a Project Manager, working on multiple projects simultaneously, delivering exceptional high-quality projects for our customers. As a Project Manager, you will engage with customers, helping design and deliver projects to fit their business needs and IT strategies. You will be compiling key project documentation, including Project Initiation Documents (PIDs), highlight reports and end of project reports. Alongside this, you will manage relationships and maintain clear communication with relevant stakeholders. This role also involves managing and reporting project times and costs against agreed budgets, ensuring effective financial and schedule control. You ll also proactively identify project risks and issues, putting robust mitigation plans in place and oversee the smooth transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships. You are highly organised and detail-focused with experience of task prioritisation, time management and the ability to clearly communicate, both written and verbally. You will have proven experience of successfully managing projects from initiation to completion. Additionally, you will have advanced knowledge in Microsoft Office applications (Excel, Word, PowerPoint and Visio). About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £40,000 to £45,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 Bank Holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Aug 14, 2026
Full time
Project Manager The Role This is an exciting opportunity to join as a Project Manager, working on multiple projects simultaneously, delivering exceptional high-quality projects for our customers. As a Project Manager, you will engage with customers, helping design and deliver projects to fit their business needs and IT strategies. You will be compiling key project documentation, including Project Initiation Documents (PIDs), highlight reports and end of project reports. Alongside this, you will manage relationships and maintain clear communication with relevant stakeholders. This role also involves managing and reporting project times and costs against agreed budgets, ensuring effective financial and schedule control. You ll also proactively identify project risks and issues, putting robust mitigation plans in place and oversee the smooth transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships. You are highly organised and detail-focused with experience of task prioritisation, time management and the ability to clearly communicate, both written and verbally. You will have proven experience of successfully managing projects from initiation to completion. Additionally, you will have advanced knowledge in Microsoft Office applications (Excel, Word, PowerPoint and Visio). About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £40,000 to £45,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 Bank Holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Senior Systems Engineer (Server and Cloud Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Server and Cloud Technologies Specialist) with a keen interest in modern infrastructure and cloud technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server and cloud technologies, including Active Directory Domain Services (AD DS) / Active Directory Certificate Services (AD CS) and Public Key Infrastructure (PKI) / Microsoft System Centre Suite, including MECM, DPM, and SCOM / Microsoft Azure (including Azure Files, IaaS Virtual Machines, and Backup and Recovery solutions) / Microsoft 365 / Office 365 and Microsoft Intune. Strong experience in managing Windows Server environments (2016, 2019, 2022, 2025). Proficiency in automation and scripting using PowerShell. Experience with virtualisation and high availability solutions, including Hyper-V (clustered and standalone), Windows Admin Centre, and Failover Clustering. Working knowledge of SQL Server in both clustered and standalone deployments. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Experience designing and deploying highly available infrastructure within Microsoft Azure, including the use of Network Virtual Appliances and load balancers. Linux server administration experience. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
Aug 12, 2026
Full time
Senior Systems Engineer (Server and Cloud Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Server and Cloud Technologies Specialist) with a keen interest in modern infrastructure and cloud technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server and cloud technologies, including Active Directory Domain Services (AD DS) / Active Directory Certificate Services (AD CS) and Public Key Infrastructure (PKI) / Microsoft System Centre Suite, including MECM, DPM, and SCOM / Microsoft Azure (including Azure Files, IaaS Virtual Machines, and Backup and Recovery solutions) / Microsoft 365 / Office 365 and Microsoft Intune. Strong experience in managing Windows Server environments (2016, 2019, 2022, 2025). Proficiency in automation and scripting using PowerShell. Experience with virtualisation and high availability solutions, including Hyper-V (clustered and standalone), Windows Admin Centre, and Failover Clustering. Working knowledge of SQL Server in both clustered and standalone deployments. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Experience designing and deploying highly available infrastructure within Microsoft Azure, including the use of Network Virtual Appliances and load balancers. Linux server administration experience. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
Senior Systems Engineer (Network Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Network Technologies Specialist) with a keen interest in designing and delivering high-quality network solutions. You will support in the technical delivery of complex projects, working closely with stakeholders across the business, while also supporting operational excellence through incident resolution, preventative maintenance, and continuous service improvement. Skills and Experience Essential: Proven expertise in scoping, designing, implementing, and maintaining LAN / WAN architectures, VPNs, firewalls, and routing solutions. Strong knowledge of enterprise networking technologies, including switching, routing, firewalling, and wireless infrastructure. In-depth experience working with enterprise-grade network hardware. Solid understanding of network protocols and services, including TCP / IP, DNS, DHCP, BGP, OSPF, EIGRP, and MPLS. Experience with cloud networking concepts and integrations (e.g. Azure Virtual Networks, VPN gateways, load balancers). Strong analytical and troubleshooting skills across complex and diverse network environments. Demonstrable experience producing both high-level and low-level design documentation. Good working knowledge of network security principles and technologies, including IDS / IPS, NAC, SSL / TLS, and Zero Trust models. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Knowledge of Microsoft Windows Server technologies, particularly DNS, RADIUS, and PKI. Experience with networking solutions from vendors such as Fortinet, SonicWall, and Meraki. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
Aug 12, 2026
Full time
Senior Systems Engineer (Network Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Network Technologies Specialist) with a keen interest in designing and delivering high-quality network solutions. You will support in the technical delivery of complex projects, working closely with stakeholders across the business, while also supporting operational excellence through incident resolution, preventative maintenance, and continuous service improvement. Skills and Experience Essential: Proven expertise in scoping, designing, implementing, and maintaining LAN / WAN architectures, VPNs, firewalls, and routing solutions. Strong knowledge of enterprise networking technologies, including switching, routing, firewalling, and wireless infrastructure. In-depth experience working with enterprise-grade network hardware. Solid understanding of network protocols and services, including TCP / IP, DNS, DHCP, BGP, OSPF, EIGRP, and MPLS. Experience with cloud networking concepts and integrations (e.g. Azure Virtual Networks, VPN gateways, load balancers). Strong analytical and troubleshooting skills across complex and diverse network environments. Demonstrable experience producing both high-level and low-level design documentation. Good working knowledge of network security principles and technologies, including IDS / IPS, NAC, SSL / TLS, and Zero Trust models. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Knowledge of Microsoft Windows Server technologies, particularly DNS, RADIUS, and PKI. Experience with networking solutions from vendors such as Fortinet, SonicWall, and Meraki. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 12, 2026
Full time
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2 3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 12, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2 3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment. High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 12, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
