Michael Page Business Support

Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Client Details Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Description As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience. Profile Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality! Strong communication skills and an excellent telephone manner Able to work in a high volume fast paced setting Resilient and a positive can do attitude Passionate about helping and supporting customers An excellent team player Job Offer Salary of £26300+ reputable company within the non for profit sector+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

Michael Page have partnered with a reputable Financial Services Company in Leeds to recruit for a Client Care Executive to join their team asap on a permanent basis due to expansion. This would be an exceptional opportunity for someone experienced within customer services and contact centre environments or someone that is looking ti start out their career with a business which will provide full training! Immediate interviews being held! Client Details Michael Page have partnered with a reputable Financial Services Company in Leeds to recruit for a Client Care Executive to join their team asap on a permanent basis due to expansion. This would be an exceptional opportunity for someone experienced within customer services and contact centre environments or someone that is looking ti start out their career with a business which will provide full training! Immediate interviews being held! Description As a Client Care Executive you will be helping and supporting existing customers regarding their products and services they have with the business. The role will be mainly handling queries over the telephone and email ensuring each conversation is dealt with to the highest standard and the enquiry is resolved as quick as possible. You will be working closely when required with other members of the business to resolve any escalations and supporting with managing cases and progressing accordingly. If you enjoy helping customers and thrive in busy environments we would love to hear from you! Profile Previous customer service experience this could be from a range of backgrounds Excellent communication skills with a confident and friendly telephone manner Professional and personable able to build strong client relations Work well in targeted driven environments An excellent team player Job Offer Salary of £25000+ reputable organisation within the Financial Services Industry+ central location in Leeds+ full training provided+ excellent progression opportunities+ good benefits package+ hybrid working+ free parking+ superb facilities and environment+ collaborative team and culture+ regular socials and incentives+ no shift patterns or weekends+ immediate interviews being held

As a PA/Administrator in a fast-paced and complex industry, you'll handle day-to-day administrative tasks to keep the business running smoothly. Based in Glasgow, this role involves managing schedules, coordinating communications, and providing essential support to the team. Client Details A well-respected business operating in a fast-paced, complex industry based in Glasgow. Description Provide administrative support, including managing correspondence and scheduling meetings. Coordinate diaries and ensure effective time management for key stakeholders. Prepare reports, presentations, and other documentation as needed. Maintain and organise records and files to ensure easy access to information. Act as a point of contact for internal and external stakeholders. Support the team with travel arrangements and expense processing. Assist with project coordination and follow-ups on key deliverables. Handle ad-hoc administrative tasks to support the smooth running of operations. Profile A successful PA/Administrator should have: Strong organisational and multitasking skills. Excellent written and verbal communication abilities. Proficiency in using Microsoft Office applications. Attention to detail and a proactive approach to problem-solving. Experience in providing administrative support in a professional setting. Job Offer Salary ranging from £35,000 to £38,000, dependent on the level of experience. Fixed-term contract offering stability for the duration of the role. If you're interested in this role, apply now.

A Sales Administrator based in Ellesmere Port is needed to handle daily customer service tasks and ensure smooth order processing in the industrial and manufacturing industry. You'll play a key role in supporting the sales team and maintaining efficient communication with clients. Client Details A company in the industrial and manufacturing sector located in Ellesmere Port. Description Process customer orders accurately and promptly. Maintain clear communication with clients regarding order status and delivery schedules. Provide administrative support to the sales team, including preparing quotes and managing documentation. Ensure data accuracy in order tracking systems and records. Handle customer enquiries and resolve issues in a timely manner. Coordinate with internal departments to meet customer requirements. Monitor stock levels and liaise with the warehouse for order fulfilment. Assist with invoicing and payment processing as needed. Profile A successful Sales Administrator should have: Previous experience in a customer service or administrative role. Strong organisational skills and attention to detail. Proficiency in using order management systems and Microsoft Office applications. Excellent communication skills, both written and verbal. A proactive approach to problem-solving and customer service. Can commit to an immediate start temporary role. Please note this role will be fully on-site. Job Offer Weekly pay. Free on-site parking. Immediate start. Temp to perm opportunity.

This role provides administrative support across payroll and people operations, ensuring employee data and payroll-related information is processed accurately and efficiently. You'll work with a range of HR and payroll processes, gaining valuable hands-on experience while supporting businesses with their day-to-day workforce administration. Client Details Our client is an established fintech business that supports organisations with workforce administration and payroll services across multiple markets. hey are currently expanding their operational teams and are looking for detail-oriented individuals to help deliver accurate, high-quality people administration processes. Description Key Responsibilities: Create, maintain and update employee records within internal systems. Process employee lifecycle changes, including contract amendments, terminations and changes to working hours or employment terms. Manage salary changes, transfers and payroll adjustments. Administer salary advances and wage garnishments. Upload and process payroll-related data, including benefits, allowances and expenses. Review and record employee absences and holiday information. Support tax withholding reviews and payroll compliance activities. Generate and distribute payment files and payroll documentation. Upload and maintain professional invoices and related records. Record Social Security subsidies and training-related administration. Update public holiday calendars and other workforce data. Ensure all employee and payroll information is processed accurately, confidentially and in line with established procedures. Profile The Successful Applicant Will Have: Strong attention to detail and the ability to work accurately with large volumes of data. Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively. Strong written and verbal communication skills. Confidence using Microsoft Excel, Google Sheets and other digital tools. A proactive and reliable approach, with a willingness to learn new systems and processes. The ability to handle sensitive and confidential information with discretion and professionalism. A positive, team-oriented attitude and strong administrative skills. Previous experience in administration, HR, payroll, finance or a related field would be advantageous, but is not essential. A degree, current university studies or equivalent experience would be beneficial. Job Offer What's on Offer: Comprehensive training and support from day one, with no prior experience required. The opportunity to gain hands-on experience in payroll, HR and people operations within a professional business environment. Valuable skills and exposure that will enhance your CV and support future career development. Flexible working arrangements, including the possibility of part-time hours. A supportive and collaborative team environment with ongoing guidance and development. The chance to work within a growing, fast-paced organisation and gain insight into business operations at scale. Exposure to a wide range of people administration and payroll processes, providing a strong foundation for a career in HR, payroll or operations. If you're interested in this role, apply now.

This is an exciting opportunity for a skilled Private Client Paralegal to join a professional services organisation in Stirling. The role requires expertise in providing support for private client matters, ensuring high-quality service delivery. Client Details This professional services organisation is recognised for its commitment to delivering exceptional client support. As a medium-sized firm, they specialise in offering tailored legal services across various sectors, fostering a professional yet supportive working environment. Description Provide comprehensive support on private client matters, including wills, probate, and estate administration. Draft and review legal documentation with precision and accuracy. Conduct legal research to support case preparation and client advice. Maintain and manage client files, ensuring all records are up-to-date and compliant. Assist in liaising with clients, other solicitors, and third parties as required. Support the team in preparing for client meetings and court proceedings. Ensure confidentiality and professionalism in all client interactions. Contribute to the overall efficiency of the department through effective collaboration and organisation. Profile A successful Private Client Paralegal should have: Relevant qualifications in law or paralegal studies. Experience in handling private client matters, including wills and probate. Strong attention to detail and excellent organisational skills. Proficiency in using legal research tools and case management systems. Effective communication skills, both written and verbal. A proactive approach to problem-solving and client service. Job Offer Competitive salary ranging from £36,000 to £44,000 per annum. Permanent position in a reputable professional services organisation. Opportunities for career growth and development within the legal industry. Inclusive and supportive company culture based in London. Access to a range of employee benefits and resources. If you are an experienced Private Client Paralegal, we encourage you to apply for this exciting position today.

This Facilities & Maintenance Co-Ordinator role in Goole is all about ensuring the smooth running of facilities and maintenance operations within the fast-moving consumer goods (FMCG) industry. You'll play a key part in keeping things organised and efficient, helping the business stay on top of its day-to-day needs. Client Details An organisation based in Goole within the FMCG industry. Description Coordinate and oversee daily facilities and maintenance activities. Ensure all equipment and facilities are maintained to a high standard. Monitor and manage maintenance schedules to minimise downtime. Work closely with contractors and suppliers to arrange repairs and services. Keep detailed records of maintenance activities and reports. Support health and safety compliance within the facilities. Handle any urgent maintenance issues as they arise. Assist with budgeting and cost control for maintenance operations. Profile A successful Facilities & Maintenance Co-Ordinator should have: Experience in facilities management or maintenance coordination, ideally within the FMCG industry. Strong organisational and problem-solving skills. Good communication skills to liaise with various stakeholders. A proactive approach to identifying and resolving issues. Familiarity with health and safety regulations. Basic IT skills for record-keeping and reporting purposes. Job Offer Hourly pay ranging from £18.00 to £19.00, dependent on the level of experience. Temporary contract providing flexibility in the role. Opportunity to work within the FMCG industry in Goole. If you're interested in this role, apply now.

As an Electromechanical Winder in Sunbury On Thames, you'll be responsible for assembling, winding, and testing electromechanical components to ensure they meet performance standards. Your work will play a key role in supporting the manufacturing process within the industrial and manufacturing sector. Client Details This company operates in the industrial and manufacturing industry and is based in Sunbury On Thames. Description Assemble and wind electromechanical components accurately and efficiently. Carry out testing procedures to ensure all components meet quality and performance standards. Follow technical drawings and specifications to complete tasks. Inspect and identify any defects or issues in components and address them as necessary. Maintain a clean and organised working environment to ensure safety and efficiency. Collaborate with team members to meet production deadlines. Provide feedback to improve processes and component designs where applicable. Adhere to health and safety regulations at all times. Profile A successful Electromechanical Winder should have: Experience in winding or assembling electromechanical components. The ability to read and interpret technical drawings and specifications. A strong attention to detail and commitment to quality. Good problem-solving skills and a proactive approach to tasks. Familiarity with safety regulations within a manufacturing environment. Job Offer A salary range of £30,600 to £35000, dependent on the level of experience. A permanent position within the engineering and manufacturing department. Other benefits provided by the company. If you're interested in this role, apply now.

Operations Manager (Back Office Operation) Professional Services £60,000 - £70,000 plus exceptional benefits Truly hybrid - 1 or 2 per week on site Wakefield, W. Yorkshire (Great links to M1 & M62) Client Details Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team. Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders Description Oversight for back office operational performance across a highly regulated function Drive customer service performance to both customers and partners during any and every interaction Manager and plan resource to deliver trading performance ensuring any potential issues are highlighted Manage and drive performance consistency across the operation Provide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinary Provide clear leadership and motivation to support the team in delivering key objectives Increase team capability through the implementation of new ways of working, systems, process and procedures Anticipate operational risks and issues Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality Work across the operation and wider business to encourage continuous improvement activities Manage the implementation of operational strategy Optimise case progression across the operation Provide the teams with clear training and development on a regular basis Profile Experience in a similar role and /or environment Strong people management - ideally through Team Leaders Process and continuous improvement knowledge Record of delivering against objectives Budget management experience Extensive stakeholder management across C-suite level Job Offer This is an amazing opportunity to join a leading organisation in the newly created role of Operations Manager The role offers a salary of £60,000 - £70,000 plus up to 15% Bonus True champion of Hybrid working - you would be expected on site in Wakefield, W.Yorkshire 1 or 2 days per week Benefits include - 25 days holiday plus bank with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on on site parking and many more Candidates across the UK are encouraged to apply with great links via M1, M62 and rail networks

As a Claims Assistant in the professional services industry, you'll play a key role in supporting the claims process to ensure everything runs efficiently. This role involves working closely with the customer service team to provide accurate and timely assistance to clients. Client Details An organisation within the professional services industry. Description Review and process customer claims with precision and adherence to company policies. Maintain up-to-date records of claims and related documentation. Communicate effectively with customers to provide updates and resolve queries. Coordinate with internal departments to ensure smooth claims handling. Identify and escalate complex or high-priority claims to senior team members. Contribute to process improvements to enhance claims management efficiency. Ensure compliance with regulatory standards and company guidelines. Support team members with administrative tasks as required. Profile A successful Claims Assistant should have: Strong organisational and administrative skills. Excellent attention to detail and accuracy. Proficiency in using computer systems and databases. Effective communication and interpersonal skills. A proactive approach to problem-solving. Previous experience in customer service or a related role within professional services is advantageous. Job Offer Salary of £27,000 with monthly bonus! Permanent position offering job stability. Early finish on a Friday - either 2pm or 1pm! Collaborative and supportive small-sized team environment. Opportunities for professional growth and skill development. If you are ready to bring your skills and expertise to this Claims Assistant role, we encourage you to apply now!

As the Executive Services Lead in London within the financial services industry, you'll manage high-level administrative support to ensure smooth daily operations. This role is vital for coordinating executive schedules, handling confidential documents and supporting strategic decision-making processes. Client Details My client based in West London, is seeking an experienced and highly professional Executive Services Lead to deliver an exceptional experience for their VIP guests and senior stakeholders. This is a unique opportunity to take ownership of executive hospitality, visitor services and VIP protocol within a prestigious and fast-paced environment. The successful candidate will oversee high-profile visits, coordinate bespoke events and travel arrangements, manage chauffeur services, and ensure every guest interaction reflects the highest standards of service and professionalism. Working closely with executive assistants, protocol teams and senior leaders, you will play a key role in creating seamless, memorable experiences for visitors from around the world. Description Executive Services Lead Responsibilities: Lead the delivery of exceptional VIP and executive guest experiences, acting as the key point of contact for high-profile visitors. Plan and coordinate VIP visits, corporate events and hospitality services, ensuring every detail is executed to the highest standard. Manage guest events, including coordinating with outsourced catering companies. Manage complex visitor logistics, including itineraries, travel arrangements, accommodation, meeting schedules and office allocations. Manage chauffeur service. Oversee front-of-house operations, executive hospitality areas and chauffeur services to ensure a seamless guest experience. Build strong relationships with executive assistants, protocol teams and other stakeholders to support the successful delivery of VIP engagements. Drive continuous improvement by analysing guest feedback, maintaining operational excellence and providing insights and recommendations to senior leadership. Profile A successful Executive Services Lead should have: Experience of providing concierge service to VIP and UHNW individuals Experience of managing events Excellent customer service skills Strong organisational and multitasking skills. Proficiency in handling confidential information with discretion. Excellent communication and coordination abilities. Job Offer Executive Services Lead job on offer: Salary ranging from £65,000 to £80,000, dependent on the level of experience. Comprehensive benefits package. Working for a Financial Services Company. Permanent position based in West London. Based in the office, 5 days a week. If you're interested in this role, apply now.

As an Order-Processing Administrator, you will play a key role in ensuring the smooth management of orders from start to finish. This role focuses on keeping everything on track, supporting the business with accurate processing and coordination. Client Details My client, who are based near Banbury, operate within the retail industry and pride themselves on having a strong family ethos. Description Key responsibilities of the Order-Processing Administrator include: Process and manage customer orders accurately and efficiently. Coordinate with internal teams to ensure timely delivery of products. Maintain accurate records of order details and updates. Handle customer queries and provide updates on order statuses. Identify and resolve any order-related issues promptly. Assist in improving order management processes where needed. Ensure compliance with company policies and procedures. Profile The successful Order-Processing Administrator will have: Experience in order management or a similar role is highly desirable. Strong administrative skills including use of Excel, Word, Outlook. SAP experience is highly advantageous but not essential. Strong organisational skills. Excellent communication and customer service abilities with a great telephone manner. A keen eye for detail and accuracy in processing information. Be personable, trustworthy and reliable. Job Offer Benefits include: A competitive salary Hybrid working Great career progression opportunities Full training and mentoring provided A comprehensive benefits package Access to many company perks Generous annual leave package Free parking onsite

This Legal Secretary role in the professional services industry is all about supporting a busy legal team with the day-to-day running of their work. From managing correspondence to organising schedules, you'll play a key part in helping everything run smoothly. Client Details This role is with a professional services organisation based in Worthing. Description Prepare and format legal documents and correspondence accurately and efficiently. Manage diaries, schedules, and appointments for legal professionals. Handle incoming calls and emails, ensuring timely responses and follow-ups. Maintain and organise filing systems, both digital and physical. Assist with billing and invoicing processes as required. Coordinate meetings, including booking rooms and arranging necessary materials. Conduct basic legal research and compile relevant information when needed. Liaise with clients and external parties in a professional manner. Profile A successful Legal Secretary should have: Prior experience in a similar secretarial or administrative role within the legal field. Strong organisational and multitasking skills to manage various responsibilities effectively. Proficiency in Microsoft Office and other relevant software tools. Excellent written and verbal communication skills. A keen eye for detail and accuracy in all tasks. A proactive approach to problem-solving and a willingness to learn. Job Offer Competitive salary ranging from £27,000 to £33,000, dependent on the level of experience. Permanent position in a professional services organisation. Located in Worthing for convenient access. If you're interested in this role, apply now.

As a Legal Secretary specialising in Residential Property, you'll play a key role in ensuring the smooth day-to-day running of legal documentation and correspondence. This role involves providing comprehensive support to the legal team, helping to keep everything organised and on track. Client Details A professional services firm operating in the secretarial and business support sector. Description Prepare and format legal documents, including contracts and correspondence. Manage diaries, schedule appointments, and coordinate meetings for the legal team. Handle communication with clients, ensuring queries are dealt with promptly and professionally. Maintain and update client files and records accurately. Assist with the submission of legal forms and other documentation to relevant parties. Conduct property searches and liaise with external organisations as needed. Provide general administrative support to the Residential Property department. Ensure compliance with legal and regulatory requirements in all tasks. Profile A successful Legal Secretary - Residential Property should have: Previous experience in a similar legal secretarial role, ideally within Residential Property. Strong organisational and multitasking skills with attention to detail. Proficiency in Microsoft Office and legal document management systems. Excellent written and verbal communication skills. A proactive and professional approach to work. Job Offer A salary ranging from £27000 to £34000, dependent on the level of experience. A permanent position within the professional services sector. Other benefits as detailed by the employer. If you're interested in this role, apply now.

This is an exciting opportunity for an experienced Executive Assistant to provide high-level administrative support within the energy and natural resources sector. The role is based in Central London and requires exceptional organisational skills and the ability to handle confidential information with discretion. Client Details This medium organisation operates within the Energy and Natural Resources industry, offering innovative solutions and services to its clients. It is committed to excellence and supports a professional and efficient working environment. Description As Executive Assistant, you will; Provide comprehensive support to senior executives, including calendar management and meeting coordination. Prepare, edit, and proofread correspondence, reports, and presentations. Manage travel arrangements, including booking flights, accommodation, and itineraries. Handle sensitive and confidential information with utmost discretion. Coordinate and organise internal and external meetings, ensuring all logistics are in place. Act as the first point of contact for executives, managing communications efficiently. Assist in the preparation of reports and documentation for board meetings. Maintain an organised filing system for easy document retrieval. Profile A successful Executive Assistant should have: Proven experience in an Executive Assistant within a corporate setting, ideally within the Energy Sector. Strong organisational and multitasking abilities with attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Ability to work under pressure and manage competing priorities effectively. A proactive approach to problem-solving and decision-making. Professionalism and discretion in handling sensitive information. Job Offer Competitive salary ranging from £60,000 to £70,000 per annum. 10% performance-based bonus. Permanent position offering long-term career stability. Opportunities to work within the energy and natural resources industry in London. Professional and supportive company culture. If you are an organised and motivated Executive Assistant looking for an exciting role in London, we encourage you to apply today.

As an Interim Business Services Coordinator in Richmond, you'll play a key role in supporting the smooth running of daily operations within the financial services industry. From handling administrative tasks to coordinating essential business activities, your work will help ensure everything stays on track. Client Details An organisation based in Richmond operating within the financial services industry. Description Calculating early settlement requests Delivering exceptional service via timely responses to Business Services inbox (including financial changes, ad-hoc invoices) Managing end of lease/HP administration Assisting with Risk admin duties on Lease Administration System Managing the daily invoice run to check for discrepancies Responsible for HPI queues, updating and making changes as necessary Managing the registration/release of Charges at Companies House Investigating and amending discrepancies in agreements. Managing the reconciliation and payment of maintenance, VAT, Secondary Rental share to third parties Taking ownership of processes and putting forward improvements to management Collaboratively working with other departments such as Customer Services, with title clearance, copy documents and any other necessary tasks Training new members of the team once probation has been passed and personal training plan complete Profile Excellent verbal and written communicator Excellent interpersonal skills Good knowledge and confidence in using MS Office Good time management and organisational skills Focused on providing excellent service to internal customers Ability to work under pressure and on own initiative Positive attitude Problem solving Ability to identify and put forward new ideas for improvements Methodical and good attention to detail A strong team player Pro-active and willingness to be flexible in work required Conscientious and open to suggestions/ideas Willingness to learn and adapt to change Committed to and demonstrate Company values particularly relating to levels of professionalism and teamwork. Act with integrity at all times and embrace the philosophy of treating customers fairly Job Offer Hourly rate between £14.00 and £16.00, dependent on the level of experience. Temporary role offering flexibility in Richmond. If you're interested in this role, apply now.

Business Development Specialist position based in Birmingham city centre. This role is working for a financial services organisation and offers hybrid working, Client Details A growing financial services business based in Birmingham city centre are looking for a confident Business Development Specialist to join their business. Description Coordinate and manage the sales pipeline across multiple Sales Managers, ensuring opportunities progress and follow-up actions are completed. Maintain accurate CRM records, monitor pipeline performance, identify stalled opportunities, and support sales forecasting and reporting. Provide end-to-end sales support, including prospect outreach, booking customer meetings, preparing presentations, proposals, quotations, contracts, and onboarding activities. Manage meeting logistics by coordinating diaries, preparing agendas, recording actions, and supporting contract renewals and customer retention initiatives. Drive business development by researching new markets, building prospect lists, and conducting targeted outreach to generate new opportunities. Collaborate with Marketing and key stakeholders on campaigns, events, go-to-market plans, partnership development, and competitor and market analysis. Profile A successful Sales professional should have: Strong communication and relationship-building skills. Enjoys pro-active selling Ability to work collaboratively across teams. Organisational skills to manage multiple tasks effectively. A proactive and results-driven approach to sales activities. Can commute to Birmingham city centre Job Offer Flexible salary depending upon experience Hybrid working two days at home Base salary + commission 25 days annual leave plus bank holidays Progression to management role Business Development Specialist

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.

Monitor all best & worst selling lines on a weekly basisWork within the WSSI for re-forecasting & updating actualised sales Client Details A Fantastic opportunity for an Assistant Merchandiser to join a store & ecommerce retailer who sell stylish fashion in the Bury area. As a business they have been trading for over 30 years, selling through a number of channels including, stores, outlets, concession and ecommerce. They benefit from their head office close to public transport. Description Monitor all best & worst selling lines on a weekly basis Work within the WSSI for re-forecasting & updating actualised sales Directly report into the Merchandiser to assist in trading and planning. Monitor and arrange Store to store transfers to maximise on sales opportunities Generating list of Bestsellers on a weekly basis Administer old and current stock for stores, and propose markdowns Creating and updating Stock Availability report for the Internet and present recommendations for needed actions, Monitoring warehouse activity to make sure appropriate inventory level is maintained Analysing product performance at section level, where expected sales is not achieved Managing stock returns into the business at the end of each season Providing store performance analysis, outlining best and worst performing stores, Uploading price changes into the system Setting up and updating Year to Date report, provide sales information about products Profile A successful Assistant Merchandiser should have: Experience or education in merchandising, retail, or a related field. Strong analytical skills with the ability to interpret data effectively. Proficiency in using Microsoft Excel and other relevant software tools. Excellent attention to detail and organisational skills. The ability to work collaboratively within a team environment. A proactive approach to problem-solving and meeting deadlines. Job Offer A competitive salary of approximately £26000 to £30,000 per annum. Permanent position with opportunities for career growth. Discount on company products. Convenient location in Bury, close to transport links. A supportive and collaborative work environment in the Fashion industry. If you are enthusiastic about advancing your career as an Assistant Merchandiser in Bury, we encourage you to apply today

Drive the trade model Reviews daily and weekly sales performance actions where required. Client Details Our client is an established ladies multi-channel fashion retailer based in the west midlands area are looking for a talented individual to join and support the merchandising team. You the Junior Merchandiser will support the wider merchandising team. The company continues to design and develop products for a broad range of consumers, seeking to bring the correct look and fit customers of all ages they utilising the highest quality fabrics and raw materials to ensure that the product fits beautifully, and performs well. Description To prepare reporting and present in weekly and monthly trading meetings. Drive the trade model Reviews daily and weekly sales performance actions where required. Reviews over and under performance at product level and drives trading actions to maximise potential and minimise risk. Seeds and manages a WSSI by accurately forecasting demand, OTB, returns and margin. Takes ownership of the critical path and takes appropriate action on issues when they arise. As well as being competent in preparing trading reports/packs will also make recommendations for reporting improvements across the B&M function and implement. Fully aware of the principles and contribution to the overall business strategy. Processes and department development Builds effective and open relationships with all members of the buying and merchandising team, based on reliable, accurate and relevant data. Ensures productive relationship between merchandising function and all other business areas to ensure goals achieved, specifically the design and accounts teams. Delivers key information at the right time, to the right people, and presents when necessary. Profile Currently a Senior Assistant Merchandiser, Junior Merchandiser or similar Experience working on a fast-paced merchandising team Strong Communication skills High level of excel data analyse Job Offer Competitive Package Free Parking Close to transport links Progression Opportunities Staff Discount Junior Merchandiser