Team Jobs - Executive

Customer Service Advisor We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand. You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills. 25,000 starting salary Located at the HO in Biggleswade (free parking) Hybrid Working after 6 months probationary period, 2 days a week WFH Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm This is a very busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone. Duties include: Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner Dealing with follow up calls and after sales queries from emails Escalating problems to the relevant department - technical/service/sales/product Logging and updating customer information and orders on the database Tracking and processing new orders and refunds Processing payments Entering orders, checking availability and prices of products Assisting with any general customer service administration Required Skills: Previous Customer Service experience Excellent verbal and written communication, an excellent telephone manner. Patience and the ability to remain calm Excellent interpersonal skills A quick learner, you must be able to multi-task and prioritise a busy workload A high level of spelling and grammar, as well as attention to detail Computer literate and well organised You should be able to work on your own initiative, as well as working as part of a small team and other departments. Please apply, get in touch to hear more TJEXE

Commercial Excellence Lead - Ecommerce EMEA Location: Basingstoke / Hybrid (2 days WFH) Salary: 70K- 80K DOE + Bonus + Excellent Benefits About the Company My client is a global consumer goods business with a portfolio of leading brands across beauty, personal care and lifestyle categories, sold through major retailers and ecommerce platforms across EMEA. With Ecommerce a key growth priority and increasing focus on driving sell-out performance, conversion and execution across priority SKUs and retailers. The business is building a lean, high-impact team focused on accelerating performance where it matters most, with clear ownership of outcomes and a strong bias for execution. The Role Reporting to the Head of eCommerce EMEA, the Commercial Excellence Lead will lead the development of commercial frameworks, analytical tools and governance processes that improve decision-making across the ecommerce business. You will act as the central expert for pricing, promotional effectiveness, investment optimisation and commercial performance, partnering closely with Ecommerce, Sales, Finance and Category teams. The role will help ensure resources are directed toward the highest-value opportunities while improving profitability, reducing inefficiencies and supporting long-term growth. Key Responsibilities Pricing Strategy & Commercial Governance Develop pricing principles, frameworks and guidance across ecommerce channels and retailers Monitor pricing trends and market dynamics to identify risks and opportunities Support commercially informed pricing decisions through analysis and recommendations Develop tools and reporting that improve pricing transparency and visibility across EMEA Identify commercial risks arising from significant pricing disparities across markets and channels Promotional Effectiveness Develop promotional guidelines and evaluation frameworks Analyse promotional performance and ROI across markets and retailers Identify opportunities to improve promotional effectiveness and investment efficiency Establish robust post-promotion review processes and performance measurement Support customer and ecommerce teams with evidence-based recommendations Commercial Performance & Profitability Identify opportunities to improve: o Net Sales Value o Gross Profit o 3Net Realisation o Customer Profitability Analyse the impact of pricing, promotional and portfolio decisions on commercial performance Support annual planning and commercial reviews with insight-led recommendations Quantify financial impact and prioritise the highest-value opportunities Portfolio, Mix & Assortment Optimisation Partner with Market and Ecommerce teams to optimise product mix and assortment Support prioritisation of hero SKUs and priority retailers Identify opportunities to improve profitable mix by retailer, channel and market Develop recommendations that balance growth, margin and customer value Performance Analytics & Business Partnering Build scorecards and dashboards across key commercial metrics Monitor performance across pricing, promotions, margin and portfolio mix Translate data into clear recommendations for senior stakeholders Act as a trusted commercial partner to Ecommerce, Sales and Marketing teams Capability Building Help embed commercial excellence principles across EMEA Develop tools, frameworks and best practices that improve decision quality Promote data-driven decision making and commercial discipline Support capability development across local and regional teams What We're Looking For 5+ years' experience within Commercial Excellence, Revenue Growth Management, Category Management, Commercial Finance, Sales Strategy or related disciplines Strong understanding of: o Pricing strategy o Promotional effectiveness o Commercial investment management o Portfolio optimisation o Profitability analysis Proven ability to convert complex data into actionable recommendations Strong commercial and financial acumen with a clear understanding of P&L drivers Experience influencing senior stakeholders within a matrix organisation Advanced Excel skills; experience with Power BI or similar tools advantageous Comfortable operating in a fast-paced, evolving environment Benefits Competitive salary + annual bonus 35 hours per week 9.00 to 17.00 Hybrid 3 days in the office 2 WFH Holidays 25 per year- up to 28 days + Bank Holidays Pension contributions Private Medical Health cover including family Private Dental Cover, Critical Illness cover, Life Assurance ,Eye Care Scheme An Employee Assistant Programme Subsidised Sport Membership Scheme to a value of 250 per year Beautiful contemporary offices and wonderful working culture! Apply now/get in touch to find out more about this fantastic opportunity! TJEXE

An exciting opportunity for a Customer Support Specialist to join the Quality Control team of a leading Consumer Goods Company located in Chorley. PART TIME -20- 25 hours a week (to suit over 4 or 5 days within Monday to Friday 08:00 - 16:00). If you have a bright personality with a genuine interest in helping people and would enjoy ensuring customers receive the best level of Customer Service and support, then please read on! Collaborating with colleagues across teams, you will manage critical processes, resolve queries efficiently, and maintain meticulous records to uphold the highest standards of care. Previous customer service and experience or warehousing operations is required for this role. You will be self-motivated, proactive, organised and adaptable to change. Working within consumer services, you will need to be articulate with a good eye for detail and able to work under pressure while maintaining the highest customer care standards. You will be joining an amazing team, brand, company and culture match. PART TIME 20-25 hours a week 25,000 pro rata Monday - Friday hours to suit you within 8am-4pm Full training will be given on products, processes and systems Role Responsibilities and Specific Duties: Parcel Distribution Management: Oversee the daily inbound Customer return parcels, manage the daily inbound parcel distribution into the Returns Centre Collaboration with Teams: Liaise with the Customer Care Team to address all customer returns and care issues effectively. Including onward actions with Quality Control / Warehouse teams Order Management: Process consumer orders, spare part requests, and free-of-charge goods replacements with accuracy and efficiency. Accurate Record-Keeping: Record product returns and maintain detailed case notes and associated paperwork in Salesforce. Customer Communication: Serve as a point of contact for customers (via phone, email, social) handling correspondence. Query Resolution: work closely with the wider Customer Care Team to investigate and resolve customer order queries to a satisfactory conclusion. Discrepancy Investigations: Identify and resolve consumer order discrepancies, ensuring thorough follow-through in collaboration with relevant teams. Dispatch Management: Manage out going parcels, maintaining accurate tracking and ensuring timely delivery. Benefits Package: Free Parking Holidays 21 days rising to 26 + Bank and Public Holidays - this is pro rata from fulltime. Private Medical Insurance Life Assurance Contributory Pension Scheme Perk Box Please apply / get in touch to hear more TJEXE