Team Jobs - Executive

Events Coordinator / Office Assistant Permanent, Full Time 27,000 - 30,000 DOE Havant office based - Mon-Thurs 9am-5pm, Friday 4pm My client offers their highly valued customers the opportunity to visit their professional onsite Training Centre at their HO located in Havant. As Events Co- Ordinator / Office Assistant you will lead the planning, coordination and welcoming of delegates to these training sessions. A varied administration and client facing role where you will be an ambassador for the business ensuring from invite, attendance through to follow up, clients feel extremely well looked after and all runs smoothly. This hands-on role is perfect for someone who thrives in a fast-paced environment able to juggle tasks and work well with time critical projects. You will be confident engaging with key stakeholders, supporting various internal departments with general office administration and some PA duties to the MD. Including a variety of tasks from arranging meetings, booking accommodation and flights through to checking expenses records, ordering lunches for events and snacks for the HO vending machines. Core Responsibilities On Site Events Coordinator Greet and welcome all delegates in a welcoming and professional manor. Ensure a smooth running and positive experience for all clients attending the HO On-Site training centre. Collaborate with Chief Business Office to plan and manage on-site training events including managing delegates invites, attendance, lunches, setting up of meeting rooms, welcoming upon arrival through to supporting with travel and accommodation arrangements. Be the face of our client ensuring the highest level of customer service and support throughout their visit. Offering proactive support to the Senior Leadership Team as required with the organisation and administration for the training events and any additional adhoc duties as needed. Follow up to ensure full customer satisfaction. Office Assistant General office support duties for the business and in particular the SLT and Managing Director (booking of meetings, accommodation, hotels as required). Ensuring all catering requirements are arranged and delivered both for internal meetings and training centres. General reception, internal staff support Controlling inventory and purchase of internal office supplies. Maintenance and upkeep of office equipment i.e coffee machines, shredders etc. Supporting the Finance Team with the auditing of internal expenses - checking receipts against transactions, authorised expenditures inline with the company expenses policy prior to Accounts processing these. Skills and experience Previous client facing and office administration experience Highly organised and takes pride in ensuring tasks are completed on time and to an exceptional standard Project Management: Exceptional planning, time management, and multitasking skills Detail-Oriented: Ability to manage logistics with accuracy and anticipate potential challenges Communication: Confident communicator at all levels, able to coordinate across departments and suppliers Problem-Solving: Calm under pressure, quick to find solutions on the ground Ambassador for the Business: Understands the importance of customer experience and brand presentation IT Literate : Comfortable using all MS software, arranging diaries, Teams meetings etc Flexible: Have a positive, proactive and flexible approach happy to pick up tasks big and small! Benefits Working hours Mon-Thurs 9am-5pm, Friday 4pm Competitive salary 25 days annual leave + bank holidays Company Pension Scheme Company Healthcare Onsite parking Beautiful contemporary offices Collaborative and supportive work environment Opportunities for professional growth and development, with the potential to take on more responsibility over time EXPLP

INSTALLATION AND SERVICE ENGINEER (South London also cover Maidstone, Bromley, Croydon, Leatherhead - South Surrey) Permanent, 27,000 - 30,000 Applicants MUST be able to drive, be happy to travel/cover their territory Company-provided van, laptop, phone, tools, uniform and travel expenses Collaborative and supportive work environment My client is a market leader in digital living home care solutions, offering a comprehensive product portfolio, from alarm buttons to AI-driven camera solutions enhancing social and elderly care through technology. Now looking to hire an additional Installations Engineer within the team, responsible for installing and configuring systems, conducting general maintenance and troubleshooting, ensuring adherence to safety standards, etc. This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. We are looking for someone in the in South London, Croydon, Bromley, Maidstone area to cover the South London, Maidstone and South Surrey patch . A position that requires daily travel to different locations, providing you with a dynamic and varied work environment. Responsibilities and required skills You will bring a combination of technical expertise, a proactive mindset, and strong collaboration skills. Technical ability: qualified/experienced to a sufficient level and competent to conduct general installations (DIY, power tool skills). Communication: ensuring that communication is effective between Sales, the National Installations Manager and other Installations and Service Engineers. I T: Confident with MS packages, ability to complete online documentation accurately Teamwork: working with key internal and external stakeholders to ensure that all installations and support services are delivered on time and company goals are met. Planning: staying ahead of the game and ensuring that plans are achieved. Problem Solving: adapting to the ever-changing environment and reacting quickly to meet challenges. Customer Service skills: Must be a clear communicator, able to demonstrate patience and empathy. Driving licence: a full UK driving licence is a must! Strong English language skills, both verbal and written, are essential for this role. DBS all candidates will be asked to complete a DBS check - not required to apply. Further Benefits include: 25 Days Holiday + bank holidays + your birthday Health Plan (dental, optical, physio etc) Opportunities for professional growth and development EXEHP

Customer Support Executive An exciting varied position within a friendly professional team providing exceptional customer service and administrative support to valued clients. Using your strong communication skills you will be dealing effectively and confidently with customer enquiries by telephone, email, social and web. Processing orders accurately, liaising with internal departments to support queries the best you can. This is an exciting opportunity to really grow and develop your career within a company that will support, train, and develop you on this journey. You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue. Office based Havant, Monday to Friday Mon-Thus 9am-5pm and Friday 9am-4pm Role duties: Process customer orders accurately and in compliance with company policy and procedures. Monitor order status, communicating any issues to customers. Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts. Respond to customer enquiries providing after sales support, including technical advice. Accurately maintain records of customer on the CRM system. Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget. Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. You will bring with you: Strong verbal and written communication skills, sharing information clearly, professionally and courteously. Previous sales experience with proven success in sales through a service Excellent problem-solving skills, with the ability to think analytically and provide effective solutions. Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach. Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively. Ability to keep calm under pressure. Ability to adapt to changing priorities and work well in a fast-paced environment. Positive attitude, resilience, and a strong commitment to delivering excellent customer service. Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage) EXEHP