Customer Service Advisor
We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.
You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.
25,000 starting salary
Located at the HO in Biggleswade (free parking)
Hybrid Working after 6 months probationary period, 2 days a week WFH
Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm
This is a very busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.
Duties include:
Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner
Dealing with follow up calls and after sales queries from emails
Escalating problems to the relevant department - technical/service/sales/product
Logging and updating customer information and orders on the database
Tracking and processing new orders and refunds
Processing payments
Entering orders, checking availability and prices of products
Assisting with any general customer service administration
Required Skills:
Previous Customer Service experience
Excellent verbal and written communication, an excellent telephone manner.
Patience and the ability to remain calm
Excellent interpersonal skills
A quick learner, you must be able to multi-task and prioritise a busy workload
A high level of spelling and grammar, as well as attention to detail
Computer literate and well organised
You should be able to work on your own initiative, as well as working as part of a small team and other departments.
Please apply, get in touch to hear more
TJEXE